HP Envy x360 convertible User Manual

HP ENVY x360 Convertible PC

Maintenance and Service Guide

IMPORTANT! This document is intended for HP authorized service providers only.

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© Copyright 2014 Hewlett-Packard

Development Company, L.P.

Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, WIndows 7, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in

the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: June 2014

Document Part Number: 767037-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available on all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

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Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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Table of contents

1 Product description .......................................................................................................................................	1
2 External component identification .................................................................................................................	3
Right side ...............................................................................................................................................................	3
Left side .................................................................................................................................................................	4
Display ...................................................................................................................................................................	5
Display modes ........................................................................................................................................................	5
Top .........................................................................................................................................................................	7
TouchPad .............................................................................................................................................	7
Lights ...................................................................................................................................................	8
Buttons and speakers .........................................................................................................................	9
Keys ...................................................................................................................................................	10
Bottom .................................................................................................................................................................	11
Service tag and PCID label ...................................................................................................................................	12
Service tag .........................................................................................................................................	12
PCID label ...........................................................................................................................................	13
3 Illustrated parts catalog ..............................................................................................................................	14
Computer major components .............................................................................................................................	14
Display assembly subcomponents .....................................................................................................................	17
Mass storage devices ..........................................................................................................................................	18
Miscellaneous parts .............................................................................................................................................	19
Sequential part number listing ...........................................................................................................................	19
4 Removal and replacement procedures preliminary requirements ....................................................................	23
Tools required ......................................................................................................................................................	23
Service considerations ........................................................................................................................................	23
Plastic parts .......................................................................................................................................	23
Cables and connectors ......................................................................................................................	23
Drive handling ...................................................................................................................................	24
Grounding guidelines ...........................................................................................................................................	24
Electrostatic discharge damage .......................................................................................................	24
Packaging and transporting guidelines .........................................................................	25
Workstation guidelines ................................................................................	25

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5 Removal and replacement procedures for Authorized Service Provider parts ...................................................	27
Component replacement procedures .................................................................................................................	27
Top cover ...........................................................................................................................................	28
Battery ...............................................................................................................................................	31
TouchPad board ................................................................................................................................	33
Hard drive ..........................................................................................................................................	34
Solid-state drive (SSD) ......................................................................................................................	36
WLAN module ....................................................................................................................................	38
Speakers ............................................................................................................................................	40
USB/audio board ...............................................................................................................................	42
Fan .....................................................................................................................................................	43
Power button board ..........................................................................................................................	45
System board ....................................................................................................................................	47
Memory module ................................................................................................................................	49
Heat sink ............................................................................................................................................	51
Display assembly ..............................................................................................................................	53
Power connector cable ......................................................................................................................	59
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................................	61
Starting Setup Utility (BIOS) ................................................................................................................................	61
Updating the BIOS ................................................................................................................................................	61
Determining the BIOS version ...........................................................................................................	61
Downloading a BIOS update ..............................................................................................................	62
Using HP PC Hardware Diagnostics (UEFI) ..........................................................................................................	62
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................	63
7 Specifications .............................................................................................................................................	64
Computer specifications ......................................................................................................................................	64
Hard drive specifications .....................................................................................................................................	65
Solid-state drive specifications ...........................................................................................................................	65
8 Backing up, restoring, and recovering ...........................................................................................................	66
Creating recovery media and backups ................................................................................................................	66
Creating HP Recovery media .............................................................................................................	66
Restore and recovery ..........................................................................................................................................	67
Recovering using HP Recovery Manager ..........................................................................................	68
What you need to know ..................................................................................................	68
Using the HP Recovery partition (select models only) ..................................................	68
Using HP Recovery media to recover .............................................................................	69
Changing the computer boot order ................................................................................	69

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Removing the HP Recovery partition (select models only) ..............................................................	69
9 Power cord set requirements ........................................................................................................................	70
Requirements for all countries ...........................................................................................................................	70
Requirements for specific countries and regions ...............................................................................................	70
10 Recycling ..................................................................................................................................................	72
Index .............................................................................................................................................................	73

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1 Product description

Category	Description
Product Name	HP ENVY x360 Convertible PC
Processor	4th Generation Intel processors
	Intel® Core i7-4510U processor (2.00 GHz, SC turbo up to 3.10 GHz, 1600 MHz, 4 MB L3 cache)
	Intel Core i5-4210U processor (1.70 GHz, SC turbo up to 2.70 GHz, 1600 MHz, 3 MB L3 cache)
	Intel Core i3-4030U processor (1.90 GHz, 1600 MHz, 3 MB L3 cache)
Chipset	Integrated SoC FCH
Graphics	Internal graphics:
	Intel HD Graphics 4400
	Support for DX11, HD Decode, and HDMI
Panel	15.6-in [39.6-cm] (1920×1080), high-definition (FHD), light emitting diode (LED), AntiGlare, 16:9 ultra-
	wide aspect ratio; typical brightness: 300 nits; slim (3.2-mm), stand viewing angle
	15.6-in [39.6-cm] (1366×768), high-definition (HD), white light emitting diode (WLED), AntiGlare; 16:9
	ultra-wide aspect ratio; typical brightness: 200 nits; flat (3.8-mm), stand viewing angle
	Touch solution with flush glass, multitouch enabled, touch panel supports Home Key with LED
	Supports low-voltage differential signaling (LVDS) (co-layout with eDP1.2)
Memory	Support for 8192-MB of DDR3L-1600-MHz system ram in the following configurations:
	●	8192 GB (8192 MB × 1 or 4096 MB × 2)
	●	6144 GB (4096 MB × 1 + 2048 MB × 1)
	●	4096 GB (4096 MB × 1 or 2048 MB × 2)
Hard drive	Support for 1P 7mm/2P 7.2mm SATA 2.5-inch hard drive
	Support for Accelerometer hard drive protection
	Support for the following single hard drive configurations:
	●	1-TB, 5400-rpm, 7.2-mm
	●	750-GB, 5400-rpm, 7.2-mm
	●	500-GB, 5400-rpm, 7.0-mm
	Support for M2 SATA-3 (NGFF), TLC and MLC:
	●	256 GB Solid-state drive (SSD)
	Support for hybrid hard drive configurations:
	●	500 GB, 5400-rpm + 8 GB NAND Hybrid hard drive, 7.0 mm
Optical drive	Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive
Audio and video	Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light
	Dual digital microphones with appropriate software - echo cancellation, noise suppression
	Dual speakers

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Category	Description
	Beats Audio
Ethernet	Gigabit LAN
Sensor	Sensor Hub (Accelerometer + Gyroscope + e-Compass)
Wireless	Integrated wireless options with dual antenna (Half Mini Card):
	Compatible with Miracast-certified devices
	●	Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter
	●	Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter
Internal expansion	One half-size mini card slot - support for WLAN
	One 2280 M.2 daughter board - optional support for SSD
External media cards	HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.
Ports	AC adapter: HP Smart pin plug (4.5-mm barrel)
	Audio: one combo audio-out (headphone)/audio-in (microphone) jack
	HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz
	RJ-45/Ethernet
	(2) USB 3.0 (right side)
	(1) USB 2.0 (left side)
Keyboard/pointing	Full size dura coat backlit keyboard with numeric keypad
devices	Touchpad requirements:
	HP Control Zone Trackpad
	Taps enabled as default
	Multitouch gestures enabled – ability to turn on and off
	Support for PS/2 and SMBus
	Support for Windows 8.1 Modern TouchPad Gestures
Power requirements	Support for 45-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support
	1 meter power cord
	Prismatic 3-cell, 43.5-Wh, Li-ion battery
Security	Kensington Lock slot
Operating system	Preinstalled:
	Windows 8.1 Update
Serviceability	End user replaceable parts:
	●	AC adapter

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2 External component identification

Right side

Component		Description
(1)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard
			drive.
(2)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
		To insert a card:
		Hold the card label-side up, with connectors facing the slot,
		insert the card into the slot, and then push in on the card until it
		is firmly seated.
		To remove a card:
		Press in on the card it until it pops out.
(3)	USB 3.0 ports (2)	Each USB 3.0 port connects an optional USB device, such as a
		keyboard, mouse, external drive, printer, scanner or USB hub.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		definition television, any compatible digital or audio component,
		or a high-speed HDMI device.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(6)	AC adapter light	●	On: The AC adapter is connected and the battery is
			charged.
		●	Off: The computer is using battery power.
(7)	Power connector	Connects an AC adapter.
(8)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

Right side

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Left side

Component		Description
(1)	Power button	●	When the computer is off, press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly
			to exit Sleep.
		●	When the computer is in Hibernation, press the button briefly to
			exit Hibernation.
		CAUTION: Pressing and holding down the power button will result in
		the loss of unsaved information.
		If the computer has stopped responding and Windows shutdown
		procedures are ineffective, press and hold the power button down for at
		least 5 seconds to turn off the computer.
		To learn more about your power settings, see your power options. From
		the Start screen, type power, select Power and sleep settings, and
		then select Power and sleep from the list of applications.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal
		components and prevent overheating. It is normal for the internal fan to
		cycle on and off during routine operation.
(3)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse, external
		drive, printer, scanner or USB hub.
(4)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones, earbuds, a
	(microphone) jack	headset, or a television audio cable. Also connects an optional headset
		microphone. This jack does not support optional microphone-only
		devices.
		WARNING! To reduce the risk of personal injury, adjust the volume
		before putting on headphones, earbuds, or a headset. For additional
		safety information, refer to the Regulatory, Safety, and Environmental
		Notices. To access this guide, from the Start screen, type support, and
		then select the HP Support Assistant app.
		NOTE: When a device is connected to the jack, the computer speakers
		are disabled.
		NOTE: Be sure that the device cable has a 4-conductor connector that
		supports both audio-out (headphone) and audio-in (microphone).
(5)	Volume button	Controls speaker volume on the tablet.

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Component	Description
	●	To increase speaker volume, press the + edge of the button.
	●	To decrease speaker volume, press the – edge of the button.

Display

Component		Description
(1)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Internal microphones (2)	Record sound.
(3)	Webcam light	On: The webcam is in use.
(4)	Webcam	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

Display modes

Your computer has a hinge that allows you to rotate the display 360 degrees. This allows you to use your computer in three modes: productivity mode, entertainment mode, or tablet mode.

Display 5

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Mode	Description
Productivity	To use the notebook in productivity mode, raise the display until
mode	you can view the display (about 90 to 100 degrees).

Entertainment	To use your notebook in entertainment mode, raise the display,
mode	and then rotate it backward to a stand position (about 315
	degrees). You can rest the notebook on the computer bottom or
	stand it on the front edges.
	NOTE: The Touchpad and keyboard functions are locked
	during this mode.

Tablet mode	To use your notebook as a tablet, raise the display, and then
	rotate it backward until it is flush with the computer bottom
	(360 degrees).
	NOTE: The Touchpad and keyboard functions are locked
	during this mode.

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Top

TouchPad

Component		Description
(1)	Left control zone	Textured area that allows you to perform additional gestures.
(2)	TouchPad zone	Reads your finger gestures to move the pointer or activate
		items on the screen.
		NOTE: The TouchPad also supports edge-swipe gestures.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	Right TouchPad button	Functions like the right button on an external mouse.
(5)	Right control zone	Textured area that allows you to perform additional gestures.

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Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts off power to the display
			and other unneeded components.
		●	Off: The computer is off or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the keys to all capital letters.
(3)	Mute light	●	Amber: Computer sound is off.
		●	Off: Computer sound is on.

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Buttons and speakers

Component		Description
(1)	Power button	●	When the computer is off, press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button will
		result in the loss of unsaved information.
		If the computer has stopped responding and Windows shutdown
		procedures are ineffective, press and hold the power button
		down for at least 5 seconds to turn off the computer.
		To learn more about your power settings, see your power
		options. From the Start screen, type power, select Power and
		sleep settings, and then select Power and sleep from the list of
		applications.
(2)	Speakers (2)	Produce sound.

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Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the b or the esc key.
(3)	Windows key	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to the
		previous screen.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select models, the f5 action key turns the radiance
		backlight keyboard feature off or on.
(5)	num lk key	Turns the embedded numeric keypad on and off when pressed
		in combination with the fn key.
		Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lk has been enabled, it can be used like an external
		numeric keypad.

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Bottom

Component		Description
(1)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and off during routine
		operation.
(2)	Speakers (2)	Produce sound.

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Service tag and PCID label

Service tag

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Model number and warranty period

●Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP approved recovery methods.

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

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PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

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3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Item	Component	Spare part number
(1)	Display assembly	not spared
(2)	TouchPad board (includes cable)	774598-001
(3)	Top cover (includes keyboard)
	For use in Belgium	774608-A41
	For use in Bulgaria	774608-261
	For use in Canada (English)	774608-DB1

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Item	Component	Spare part number
	For use in the Czech Republic and Slovakia	774608-FL1
	For use in France	774608-051
	For use in Germany	774608-041
	For use in Greece	774608-151
	For use in Hungary	774608-211
	For use in Israel	774608-BB1
	For use in Italy	774608-061
	For use in the Netherlands	774608-DH1
	For use in the Netherlands and Europe	774608-B31
	For use in Romania	774608-271
	For use in Russia	774608-251
	For use in Saudi Arabia	774608-171
	For use in Slovenia	774608-BA1
	For use in Spain	774608-071
	For use in Switzerland	774608-BG1
	For use in Turkey	774608-141
	For use in the United Kingdom	774608-031
	For use in the United States	774608-001
(4)	Battery , 3-cell, 43-Wh, 2.83-Ah, Li-ion	761230-005
(5)	Hard drive (does not include hard drive bracket or hard drive connector cable):
	1-TB, 5400-rpm, 7.0-mm	762990-005
	750-GB, 5400-rpm, 7.0-mm	752099-005
	500-GB, 5400-rpm, 7.0-mm	778186-005
	500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm	732000-005
	Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive	768020-001
	connector cable)
(6)	Solid-state drive
	256-GB, TLC	777651-001
	256-GB, MLC	777652-001
	Solid-state Drive Hardware Kit	777653-001
	(not illustrated; includes cable, bracket, and screws)
(7)	Speaker Kit (includes left and right speakers and cable)	774605-001
(8)	USB/audio board (includes cable)	774600-001
(9)	Power connector cable	768012-001
(10)	Fan	778793-001

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Item	Component	Spare part number
(11)	Power button board (includes cable)	774599-001
(12)	WLAN module:
	Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter	756753-005
	Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter	733476-005
	Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter	710662-005
(13)	Heat sink (includes replacement thermal material)	774595-001
(14)	System board (includes replacement thermal material):
	Equipped with an Intel Core i7-4510U processor and the Windows 8.1 Standard operating	780958-501
	system
	Equipped with an Intel Core i7-4510U processor and a non-Windows 8 operating system	780958-001
	Equipped with an Intel Core i5-4210U processor and the Windows 8.1 Standard operating	774606-501
	system
	Equipped with an Intel Core i5-4210U processor and a non-Windows 8 operating system	774606-001
	Equipped with an Intel Core i3-4030U processor and the Windows 8.1 Standard operating	774607-501
	system
	Equipped with an Intel Core i3-4030U processor and a non-Windows 8 operating system	774607-001
(15)	Memory module (PC3L, 12800, 1600-MHz):
	8-GB	693374-005
	4-GB	691740-005
	2-GB	691739-005
(16)	Base enclosure
	For use in models in North America with the following WLAN module: Qualcomm QCA9565	774592-001
	802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America
	For use in models in EMEA with the following WLAN module: Qualcomm QCA9565	784133-001
	802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America
	For use in models in North America with the following WLAN module: Intel Dual Band	784134-001
	Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
	For use in models in EMEA with the following WLAN module: Intel Dual Band Wireless-AC	784135-001
	7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
	For use in models in EMEA with the following WLAN module: Intel Dual Band Wireless-AC	785744-001
	3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
	For use in models in EMEA with the following WLAN module: Intel Dual Band Wireless-AC	785745-001
	3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

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Display assembly subcomponents

Item	Component		Spare part number
(1)	Display enclosure		774591-001
(2)	Display hinges (includes left and right hinges)		774596-001
(3)	Display hinge covers		774597-001
(4)	Antenna		774590-001
(5)	Webcam		768040-001
	Display cable kit, includes:
(6a)	Display/webcam cable
(6b)	Touch cable
	●	HD models	774593-001
	●	FHD models	774594-001
	Display panel kit, includes:
(7)	Bezel/glass
(8)	Raw display panel

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