HP (Hewlett-Packard) Desktop Computer User Manual

Getting Started

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Table of Contents
Setting Up Your Computer...........................................................................	1
Checking the Computer Installation ..............................................................................	1
Connecting Speakers or Microphone ...........................................................................	4
Connecting to a Network............................................................................................	7
Connecting a Modem ................................................................................................	8
Connecting the Television Signal and Video Cables .......................................................	8
Turning On Your Computer for the First Time .............................................	15
Turning Off the Computer .........................................................................................	16
Restarting the Computer............................................................................................	18
Connecting to the Internet .........................................................................................	18
Adjusting the Speaker Volume...................................................................................	20
Selecting the Microphone .........................................................................................	21
Protecting Your Computer .........................................................................................	22
Configuring the Computer for Automatic Microsoft Software Updates.............................	23
Setting Up User Accounts..........................................................................................	24
Guidelines for Installing Software and Hardware Devices .............................................	25
Transferring Files and Settings from an Old Computer to Your New Computer ................	26
Special Features of Your Computer............................................................	27
Using the Memory Card Reader ................................................................................	27
Using a Vertical CD/DVD Drive.................................................................................	29
Using LightScribe Technology....................................................................................	30
Using the Remote Control..........................................................................................	31
HP Easy Backup ......................................................................................................	32
Peripheral Device Landing Pad and Cable Routing.......................................................	32
Using Software........................................................................................................	33
Getting More Information .........................................................................	35
Using the Onscreen Help and Support Center .............................................................	35
Accessing Support on the Web .................................................................................	35
Finding Guides on the Web ......................................................................................	35
Finding Onscreen Guides .........................................................................................	36
Using the PC Help & Tools Folder ..............................................................................	36
Using HP Total Care Advisor Software .......................................................................	37
Using the Computer with Safety and Comfort ..............................................................	37

Table of Contents

iii

Troubleshooting and Maintenance.............................................................	39
Troubleshooting Computer Problems...........................................................................	39
Repairing Software Problems.....................................................................................	57
Maintenance...........................................................................................................	60
System Recovery......................................................................................................	63
Performing the Post-Recovery Procedure......................................................................	67
Index........................................................................................................	69

iv Getting Started (features vary by model)

Setting Up Your Computer

WARNING: The power supply is preset for the country/region in which you purchased your computer. If you move, please check the voltage requirements for your new location before plugging the computer into an AC power outlet.

WARNING: Please read “Safety Information” in the Limited Warranty and Support Guide before installing and connecting the computer to the electrical power system.

Follow the steps on the setup poster to set up the computer:

1Connect a keyboard and a mouse to the computer.

2Connect a display (monitor) to the computer.

Your computer may have a graphics card with an HDMI (High-Definition Multimedia Interface) connector. If you use it to connect your display (monitor) to the computer, you should also connect analog speakers to the computer if you want to hear sound during the initial setup of the computer.

3Connect power to the computer.

4Follow the steps on the setup poster to turn on the computer. See “Turning On Your Computer for the First Time” on page 15.

Checking the Computer Installation

Place the computer in the proper location so that:

All ventilation openings are unobstructed.

All cabling is out of the way. Do not place any cable in a walkway or where it can be stepped on or damaged from placing furniture on it.

Protect the monitor, computer, and connected accessories by connecting all power cords to a power surge protection device. Use a power strip specifically labeled as having surge protection, or an uninterruptible power supply (UPS), or similar device.

If the computer has a television tuner, or a modem or telephone connection, protect the computer by using the surge protection with these signal inputs, as well. Connect the television cable or the telephone line cord to the inputs and outputs of the surge protection device and then to the computer.

Look in the computer box for printed details or updates regarding the computer.

Setting Up Your Computer 1

Connecting other devices to the computer

(Select models only)

Connect the main hardware devices, such as the monitor, keyboard, and mouse, to the back of the computer. See your setup poster for information on connecting your mouse, keyboard, monitor, and speakers.

Other peripheral devices can plug into connectors on the back of the computer or on the front of the computer (select models only).

NOTE: Do not connect or add other devices to the computer until after you turn on the computer for the first time and complete the initial setup. See “Turning On Your Computer for the First Time” on page 15.

Computer connectors

Some, but not all, connectors that may be on the computer appear in the following tables in this order:

Power cord and devices (mouse, keyboard, USB, and so on)

Network

Modem

Display video output (monitor or TV)

For audio and speaker connectors, see “Connecting Speakers or Microphone” on page 4.

For television connectors and video input with audio, see “Connecting the Television Signal and Video Cables” on page 8.

NOTE: The location, availability, and number of connectors on the computer may vary.

Power cord
and devices	Icon/Label	Description and function
		Power connector.
		Mouse (PS/2 connector).

2 Getting Started (features vary by model)

Power cord	Icon/Label				Description and function (continued)
and devices
					Keyboard (PS/2 connector).

Universal Serial Bus (USB) 2.0 for mouse, keyboard, digital cameras, or other devices with USB connectors.

Network		Icon/Label	Description and function
		ETHERNET	Ethernet LAN connector to connect to an Ethernet
			(RJ-45) local area network (LAN) hub or any
			broadband connection. This wired LAN connector is
			a network interface adapter (also called a network
			interface card, or NIC). The green LED indicates a
			valid connection.

Modem						Icon/Label				Description and function
										Modem (Line In RJ-11) (select models only) to
										connect the computer modem to a telephone wall
										jack for dial-up connections to the Internet.

Setting Up Your Computer 3

Display video	Icon/Label	Description and function
output

NOTE: For specific information, see the documentation that came with the display device.

VGA/Monitor	VGA/Monitor (blue) display output connector, to
	connect to a VGA monitor. You may need to use a
	VGA-to-DVI adapter to connect a display with only a
	DVI connector to the computer.
HDMI	HDMI display output connector, to connect to an
	HDMI monitor or TV display. You may need to use
	an HDMI-to-DVI adapter to connect a display with
	only a DVI connector to the computer.
	NOTE: Adjust settings to hear sound through the
	HDMI connector. See “HDMI-connected display
	produces no sound.” on page 42.
DVI	Digital video output connector (select models only),
	to connect to a TV or monitor. You may need to use
	a VGA-to-DVI or an HDMI-to-DVI adapter to connect
	the display to the computer.
VGA-DVI	VGA-to-DVI adapter, to adapt a TV or a monitor
	video cable so it can connect to the computer.
HDMI-DVI	HDMI-to-DVI adapter, to adapt a TV or a monitor
	video cable so it can connect to the computer.

Connecting Speakers or Microphone

This section describes connecting speakers, headphones, or a microphone to your computer. Speakers are available separately, or may be included with the monitor (select models only). Headphones are available separately.

Your computer model may include audio connectors on the back of the computer. Some computers have connectors on the front of the computer, as well. The connectors are stereo mini-jacks that connect from the computer to active (powered) speakers or speaker systems, to headphones, or to an input device such as a microphone, webcam, or audio player.

Some, but not all, audio connectors that may be on the computer appear in the following table.

NOTE: The location, availability, and number of connectors on the computer may vary.

4 Getting Started (features vary by model)

Audio connectors	Icon/Label	Description and function

Microphone In (Mic) (pink) to connect a microphone.

May function as a center/subwoofer Line Out in a multichannel audio configuration.

							Headphones Out connector (green) to connect
							headphones.
							Audio Line Out (lime green) to connect front left
							and front right analog speakers.
							Audio Line In (blue) connector to connect input to
							the computer from an analog audio device, such
							as a CD player.
							May function as rear Line Out in a multichannel
							audio configuration.
		Center					Line C/Sub (gold) connector to connect Center/
							Subwoofer speakers in a multichannel audio
							configuration.
		Rear					Line Rear (black) connector to connect rear
							speakers in a multichannel audio configuration.
		Side					Line Side (gray) connector to connect side
							speakers in an eight-speaker system (7.1).

Connecting speakers

Speakers are available separately, or included with the monitor.

Your computer supports only active (powered) speaker systems; the speaker system must have its own power source, such as batteries or a separate power cord.

For detailed instructions about how to connect and configure other multichannel speakers, go to the Web support page for your model; see “Accessing Support on the Web” on page 35.

Setting Up Your Computer 5

Connecting a stereo-speaker system

To connect active speakers, such as left/right stereo speakers or a 2.1 system of two speakers and a subwoofer, to the computer:

1Make sure the computer is turned off. Make sure the speaker system is turned off and unplugged.

2Connect the speaker system cable to the lime green Audio Line Out connector that matches the back of your computer.

Or

For 2.1 speakers or other multichannel speakers that were shipped with your computer (select models only), connect the subwoofer to the Audio Line Out connector on the computer, and connect the left and right speakers to the subwoofer.

NOTE: Always turn on the computer before you turn on the speaker system.

Connecting headphones

Headphones are available separately.

Your computer comes with a headphones connector (lime green) on the front of the computer. The headphones connector is labeled with a headphones icon.

You can also connect headphones to the Line Out connector (lime green) on the back of your computer.

When headphones are plugged in, the sound to the speakers (and the subwoofer) is usually muted.

Connecting a microphone

Your computer comes with a microphone connector on the back of the computer. Some models have a second microphone connector on the front of the computer (select models only).

Connect the microphone to the microphone connector on the computer.

To adjust the recording volume or select the microphone, see “Selecting the Microphone” on page 21.

6 Getting Started (features vary by model)

Connecting to a Network

This section describes connecting to a network through a wired or wireless connection.

Setting up a wired Ethernet network connection

The Ethernet connection may be called a network interface adapter, network interface card, or NIC. It provides a high-speed or broadband connection to an Ethernet (10BaseT) or Fast Ethernet (100BaseT) network. After you connect this interface to a network, such as a LAN, you can connect to the Internet through the network.

1Connect an Ethernet cable to the Ethernet (RJ-45) connector (A) on the back of the computer, and to the network router or LAN device.

2With the computer turned on, check the indicator lights (B) next to the Ethernet connector for the status:

ACTIVITY — Lit yellow during network data transfer activity

LINK — Lit green when there is a valid network connection

NOTE: Your Ethernet connector may have only one indicator light.

Setting up a wireless network connection

(Select models only)

You can connect the computer to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n (select models only) by using the antenna that is included with the computer. Connect the external antenna to the wireless antenna connector on the network card to increase the range and sensitivity of the wireless radio signal.

NOTE: For the best wireless performance, place the antenna on the computer or in an elevated and open area.

You need an existing wireless LAN with an Internet connection. Consult your Internet Service Provider (ISP) for further information.

To verify that the integrated WLAN device is installed on the computer correctly, see “Checking the wireless LAN device installation” on page 19.

For more information about setting up a wireless network: Click the Windows Vista start button™ on the taskbar, click Help and Support, and then type Setting up a wireless network into the Search Help box and press Enter.

Setting Up Your Computer 7

Connecting a Modem

(Select models only)

The modem connects the computer to the telephone line. Use it to connect to an ISP that provides a telephone dial-up connection to the Internet. If you use a network connection, you may not need a modem connection.

NOTE: Your computer may not come with a modem. The modem may be a connector on the back of the computer or it may be an external device that plugs into a computer USB connector.

Before you can use telephone dial-up to connect to the Internet and send or receive e-mail and faxes, you must connect your telephone service line to the modem (A).

1Plug a modem/telephone cable into the computer modem connector (A). Note that the modem connector on the computer may be green.

2Plug the other end of the modem/telephone cable into the telephone service line wall jack connector.

Connecting the Television Signal and Video

Cables

(Select models only)

This section describes how to connect the computer to a television and which cables to use.

Use cables to connect:

TV signal source coaxial cable for video/audio in to the computer.

Or

TV signal source S-video or composite video in to the computer.

TV signal source audio in to the computer.

Or

Video out from the computer.

You may need to purchase cables, a coaxial cable signal splitter, or other accessories separately. Your computer may not include all the cables you need for the computer setup.

NOTE: The location and number of connectors on the computer may vary by model.

8 Getting Started (features vary by model)

Video input	Icon/Label	Description and function
with audio
	S-Video	S-video In connector to connect video input from a
		TV set-top box output connector.
	Composite	Composite Video In connector (yellow) to connect
	Video	video input from a TV set-top box.
	S-Video 2	Secondary S-video connector to connect video input
		from a VCR, video camera, or other analog video
		source to the computer.
	Composite	Secondary composite video connector (yellow) to
	Video 2	connect video input from a VCR, video camera, or
		other analog source to the computer.
	A/V In	Primary left audio input from a TV set-top box
	Audio 1 L	connector (white).
		NOTE: You can record audio by using this Audio In
		connector, which is connected to the motherboard.
		Some computers include this primary left audio input
		connector on the front of the computer
		(select models only).
	A/V In	Primary right audio input from a TV set-top box
	Audio 1 R	connector (red).
		NOTE: You can record audio by using this Audio In
		connector, which is connected to the motherboard.
		Some computers include this primary right audio
		input connector on the front of the computer (select
		models only).

Setting Up Your Computer 9

Video input	Icon/Label
with audio
	A/V In
	Audio 2 L

Description and function (continued)

Secondary left audio input connector (white).

NOTE: This Audio In connector is connected to the TV tuner. You must use the Audio In connector, which is connected to the motherboard and located on the back of the computer, to record audio only (select models only).

A/V In

Audio 2 R

Secondary right audio input connector (red).

NOTE: This Audio In connector is connected to the TV tuner. You must use the Audio In connector, which is connected to the motherboard and located on the back of the computer, to record audio only (select models only).

Television	Icon/Label	Description and function
output
	Analog Video	Analog Video Out: S-video or composite video
		connector (select models only), to connect video
		output to a TV.

Television	Icon/Label	Description and function
input
	TV/Cable Ant	TV In (TV antenna or cable input from wall outlet
		with no set-top box).
	ATSC	TV In connector for TV cable or antenna, to receive
		ATSC (Advanced Television System Committee)
		channels, which are over-the-air digital transmission
		channels.
	CATV	TV In connector for TV cable or antenna, to receive
		CATV (Community Antenna Television) channels or
		cable TV channels.
	NTSC	TV In connector for TV cable or antenna, to receive
		NTSC (National Television System Committee)
		channels, which are over-the-air analog transmission
		channels.

10 Getting Started (features vary by model)

Connecting the TV signal source coaxial cable (no set-top box)

To connect the computer into an existing setup for the TV signal source without a set-top box, insert (add) a splitter (B) to route the coaxial TV signal cable from the wall outlet (A) to the computer connector (C).

Callouts

A	TV signal cable (coaxial) wall outlet (from
B	antenna or cable)
	Splitter
C	Computer coaxial TV In connector
D	Video recorder

ETV

FSet-top box/satellite box

GRemote control IR blaster cable (select models only)

HComputer S-video In connector

J Computer right and left audio (analog) connectors

Connecting the TV signal source with a set-top box

To connect the computer into an existing setup for the TV signal source with a set-top box (cable or satellite), insert (add) a splitter (B) to route the coaxial TV signal cable from the set-top box (F) to the computer connector (C).

Connect the remote control cable/IR blaster (select models only) (G) to the IR OUT connector on the computer, and then position the blaster on the set-top box. This enables the computer to change the channel on the box. See “Using an infrared receiver (IR) blaster” on page 13 for blaster placement details.

Setting Up Your Computer 11

Connecting the TV signal source with a set-top box and using S-video or composite video cable to the computer

To use video output from the set-top box (F), add the cables to route video and audio to the computer:

Do not detach any cables from the existing setup.

Connect an S-video cable (or you can use an S-video-to-composite cable adapter) to the S-Video In connector (H) on the computer.

Connect audio cables to the audio right (red) and left (white) connectors (J) on the computer.

Connect the remote control cable/IR blaster (select models only) (G) to the IR OUT connector on the computer, and then position the blaster on the set-top box. This enables the computer to change the channel on the box. See “Using an infrared receiver (IR) blaster” on page 13 for blaster placement details.

12 Getting Started (features vary by model)

Using an infrared receiver (IR) blaster

(Select models only)

If you have a cable TV or satellite TV set-top box, you can control the set-top box from the computer by using the remote control sensor cable/IR blaster (select models only) and the connector on the computer (not available on all models). Remove the tape (1) on the end of the blaster, adhere it to the IR receiver on the set-top box (2), and connect it to the IR OUT connector (3) on the back of the computer. Point the remote control at the remote control sensor on the front top of the computer.

1

2

3

IR OUT

2

Using an external IR receiver

(Select models only)

If you do not have a direct line of sight to the remote sensor on the front of the computer, you can use an external IR receiver (select models only) and place the IR receiver in a location that can receive a signal from the remote control.

Connect the external receiver to the red IR IN connector on the back of the computer (1). Place the IR receiver (2) in a location with a direct line of sight to the remote control. Point the remote control (3) at the external IR receiver.

3	2	1
			IN

Setting Up Your Computer 13

14 Getting Started (features vary by model)

Turning On Your Computer for the First Time

After you have completed the steps on the setup poster, you are ready to turn on the computer.

NOTE: Do not connect or add other devices to the computer until after you turn on the computer for the first time and complete the initial setup.

To turn on the computer:

1Turn on the monitor.

2Turn on the computer.

3Turn on the external speakers, if they are present.

4Set up the computer and Microsoft® Windows Vista® by following the onscreen instructions:

If prompted, select the country/region in which you are physically located, and wait while the computer makes preparations. (When you select an alternate language, it may take up to 30 minutes for this one-time language setup on the computer.)

Follow the onscreen instructions to register with HP or Compaq, sign up for updates, and get online.

The antivirus software may automatically open. Follow the onscreen instructions to set up this tool, which protects the computer and your privacy.

5When you see the Windows Vista desktop, the initial setup is complete.

For help with getting started using your computer, see the remaining topics in this section.

NOTE: If you stop during the initial setup procedure, when you are ready to finish, double-click the Easy Setup icon on the desktop to run the first-time wizard.

Turning On Your Computer for the First Time 15

Turning Off the Computer

For best results when using Windows Vista, do not shut down the computer except when you must turn off the power for safety reasons: to make repairs, to install new hardware or cards in the computer, or to change a battery.

As an alternative to shutting down the computer, you can lock it or put it into either Sleep or Hibernate mode, if it is available. You can set the power management timers to put the computer automatically into Sleep or Hibernate mode.

The computer has these reduced power states:

Sleep mode saves your work to memory, so you can resume quickly. It saves memory to the hard disk drive, and then goes into a reduced-power state. During Sleep mode, the computer hardware light remains on, and the computer is ready to wake quickly and resume your work where you left off.

Hibernate mode (available as an advanced power setting) saves the system memory to a temporary file on the hard disk and then turns off the hardware. When you turn on the computer again, the programs, folders, and documents that you had open are restored to the screen.

	Click the Windows Vista
Action	start button and click:	Description
Shut	The Arrow button next to	When you shut down the computer, you
Down	the Lock button,	safely stop the operating system and turn
		off the computer.
	and then click Shut Down.	NOTE: Before you shut down the
		computer, close any open software
		programs by clicking the X at the
		upper-right corner of each program
		window.
		To start the computer after a shut down,
		press the On button on the front of the
		computer.
Lock	The Lock button.	When you lock the computer, it continues
		to operate and only you or an
		administrator can log on to it by using a
		password.

16 Getting Started (features vary by model)

Action	Click the Windows Vista
	start button and click:
Sleep	The Power button.

Or

The Arrow button next to the Lock button,

and then click Sleep.

Description (continued)

When you select Sleep mode, the computer goes into a reduced-power state, and the monitor is blank, as if it were turned off. (You can set the computer to retrieve e-mail, receive faxes, or download information from the Internet during Sleep mode.)

NOTE: You can also simply press the Sleep button on the keyboard, if it is present.

To wake the computer from Sleep mode:

Press the Sleep button on the keyboard.

Or

		Quickly press the On button on the
		front of the computer.
	Hibernate The Arrow button next to the	When you select Hibernate mode, the
	Lock button,	computer saves to the hard disk drive
		everything that is in computer memory,
	and then click Hibernate.	turns off the monitor and the hard disk
		drive, and then turns itself off. When you
	If Hibernate is not present,	turn on the computer again, the programs,
	you can set up the computer	folders, and documents that you had open
	to go into Hibernate mode	are restored to the screen.
	automatically; see	To start the computer from Hibernate,
	“Automatic Sleep or
		quickly press the On button on the front of
	Hibernate mode” on
		the computer.
	page 17.

Automatic Sleep or Hibernate mode

You can set the computer to go into Sleep or Hibernate mode automatically when it is idle for a specified number of minutes. To put the computer into a mode automatically, modify the power management settings:

1Click the Windows Vista start button on the taskbar.

2Click Control Panel.

3Click System and Maintenance.

4Click Power Options.

Turning On Your Computer for the First Time 17

5In the left panel, click Change when the computer sleeps.

6For Sleep mode, select an option from the Put the computer to sleep drop-down menu, and then click Save changes.

Or

For Hibernate mode:

a Click Change advanced power settings. b Click the plus sign (+) next to Sleep.

c Click an item and make your selections, and then click Apply. d Click OK.

Restarting the Computer

When you restart the computer, the computer clears some settings and starts over using the operating system and software in its memory. Restarting is the easiest and most effective way to solve many software issues for the computer.

Also, you may want to install additional software programs or hardware devices onto the computer, and doing so may require that you restart the computer after installation.

To restart the computer:

1Click the Windows Vista start button on the taskbar.

2Click the Arrow button next to the Lock button.

3Click Restart.

Or

Quickly press the On button on the front of the computer.

Connecting to the Internet

The computer can connect to the Internet through the telephone modem, a local area network (LAN), or digital subscriber line (DSL). Check with your Internet Service Provider (ISP) for specific information on the connection.

1Refer to “Setting Up Your Computer” on page 1 to make the hardware connections. You need:

For a network connection, see “Connecting to a Network” on page 7. To check a wireless LAN device installation, see page 19.

For a modem, see “Connecting a Modem” on page 8.

18 Getting Started (features vary by model)

2To connect to the Internet:

Sign up with an ISP. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP.

If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services:

a Click the Windows Vista start button on the taskbar. b Click All Programs.

c Click Online Services and then click Get Online.

d Follow the onscreen instructions to select an ISP and set up Internet service.

NOTE: Online Services provides a list of ISPs, however, you may choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.

3Connect to the Internet. You must connect through your ISP.

For dial-up only, double-click the ISP-provided icon on the desktop, and then log in.

4Open your Web browser and browse the Internet.

You can use any Web browser; most computers have Microsoft Internet Explorer®. To open Internet Explorer:

a Click the Windows Vista start button on the taskbar. b Click Internet Explorer.

NOTE: If you have issues connecting to the Internet, see “Internet access” on page 49.

Checking the wireless LAN device installation

You can verify that the integrated WLAN device is installed on the computer correctly by using the Windows Vista operating system Device Manager:

1Click the Windows Vista start button on the taskbar.

2Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window.

3Click Network adapters. Your WLAN device should be listed here. The WLAN device may include the term wireless, wireless LAN, or 802.11.

NOTE: If no WLAN device is listed, either the computer does not have an integrated WLAN device, or the driver for the device is not properly installed.

4Click the Windows Vista start button on the taskbar.

5Type Network and Sharing Center into the Start Search box, and then click Network and Sharing Center to open the Network and Sharing Center window.

6Click Connect to a network, and then follow the onscreen instructions.

Turning On Your Computer for the First Time 19