HP Pavilion dm1 Entertainment PC
Maintenance and Service Guide
© Copyright 2011, 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Fourth Edition: March 2012
Third Edition: November 2011
First Edition: September 2011
Document Part Number: 657776-004
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ |
1 |
|
2 |
External component identification ................................................................................................................ |
7 |
|
Display .................................................................................................................................................. |
7 |
|
Buttons ................................................................................................................................................. |
9 |
|
Keys ................................................................................................................................................... |
11 |
|
Lights .................................................................................................................................................. |
12 |
|
TouchPad ........................................................................................................................................... |
13 |
|
Front ................................................................................................................................................... |
13 |
|
Left side .............................................................................................................................................. |
14 |
|
Right side ........................................................................................................................................... |
15 |
|
Bottom ................................................................................................................................................ |
16 |
3 |
Illustrated parts catalog ............................................................................................................................... |
17 |
|
Service label ....................................................................................................................................... |
17 |
|
Computer major components ............................................................................................................. |
19 |
|
Display assembly subcomponents ..................................................................................................... |
25 |
|
Mass storage devices ......................................................................................................................... |
27 |
|
Miscellaneous parts ............................................................................................................................ |
28 |
|
Sequential part number listing ............................................................................................................ |
29 |
4 Removal and replacement procedures ....................................................................................................... |
37 |
|
|
Preliminary replacement requirements ............................................................................................... |
37 |
|
Tools required .................................................................................................................... |
37 |
|
Service considerations ....................................................................................................... |
37 |
|
Plastic parts ....................................................................................................... |
37 |
|
Cables and connectors ..................................................................................... |
37 |
|
Drive handling ................................................................................................... |
38 |
|
Grounding guidelines ......................................................................................................... |
38 |
|
Electrostatic discharge damage ........................................................................ |
38 |
|
Packaging and transporting guidelines ............................................. |
39 |
v
Component replacement procedures ................................................................................................. |
42 |
Service label ...................................................................................................................... |
42 |
Computer feet .................................................................................................................... |
43 |
Battery ............................................................................................................................... |
44 |
SIM (select models only) ................................................................................................... |
45 |
Display panel ..................................................................................................................... |
46 |
Webcamera module ........................................................................................................... |
47 |
WLAN module .................................................................................................................... |
48 |
WWAN module (select models only) ................................................................................. |
51 |
RTC battery ....................................................................................................................... |
53 |
Hard drive .......................................................................................................................... |
55 |
Memory module ................................................................................................................. |
57 |
Keyboard ........................................................................................................................... |
58 |
Display assembly ............................................................................................................... |
63 |
Top cover ........................................................................................................................... |
68 |
Speakers ............................................................................................................................ |
71 |
TouchPad button board ..................................................................................................... |
73 |
System board ..................................................................................................................... |
74 |
Power connector cable ...................................................................................................... |
75 |
Fan ..................................................................................................................................... |
77 |
Heat sink ............................................................................................................................ |
78 |
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ |
81 |
Using Setup Utility .............................................................................................................................. |
81 |
Starting Setup Utility .......................................................................................................... |
81 |
Changing the language of Setup Utility ............................................................................. |
81 |
Navigating and selecting in Setup Utility ............................................................................ |
82 |
Displaying system information ........................................................................................... |
82 |
Restoring factory settings in Setup Utility .......................................................................... |
83 |
Exiting Setup Utility ............................................................................................................ |
83 |
Updating the BIOS ............................................................................................................. |
83 |
Determining the BIOS version ........................................................................... |
84 |
Downloading a BIOS update ............................................................................. |
84 |
Using System Diagnostics .................................................................................................................. |
85 |
6 Specifications ................................................................................................................................................ |
87 |
Computer specifications ..................................................................................................................... |
87 |
11.6-inch display specifications .......................................................................................................... |
88 |
Hard drive specifications .................................................................................................................... |
89 |
vi
7 Backup and recovery .................................................................................................................................... |
91 |
Restore ............................................................................................................................................... |
91 |
Creating restore media ....................................................................................................................... |
92 |
Performing a system restore .............................................................................................................. |
93 |
Restoring using the dedicated recovery partition (select models only) .............................. |
93 |
Restoring using the restore media ..................................................................................... |
94 |
Changing the computer boot order .................................................................................... |
94 |
Backing up and recovering your information ...................................................................................... |
95 |
Using Windows Backup and Restore ................................................................................ |
96 |
Using Windows system restore points ............................................................................... |
96 |
When to create restore points ........................................................................... |
96 |
Create a system restore point ........................................................................... |
97 |
Restore to a previous date and time ................................................................. |
97 |
8 Power cord set requirements ...................................................................................................................... |
99 |
Requirements for all countries ............................................................................................................ |
99 |
Requirements for specific countries and regions ............................................................................. |
100 |
9 Recycling ..................................................................................................................................................... |
103 |
Index ................................................................................................................................................................. |
105 |
vii
viii
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD® processor |
Intel® processor |
|
|
|
|
Product Name |
HP Pavilion dm1 Entertainment PC |
√ |
√ |
|
|
|
|
Processors |
AMD® E450 1.65-GHz processor (1.0-MB L2 cache, |
√ |
|
|
1333-MHz, dual core, 18 W) |
|
|
|
|
|
|
|
AMD E300 1.30-GHz processor (1.0-MB L2 cache, |
√ |
|
|
1066-MHz, dual core, 18 W) |
|
|
|
|
|
|
|
Intel Core i3-2367M (1.4GHz), 1333MHz/3MB L3, |
|
√ |
|
Dual 17W |
|
|
|
|
|
|
|
Intel Celeron 867 (1.3GHz), 2M cache |
|
√ |
|
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|
|
Chipset |
AMD A50M fusion controller hub (FCH) |
√ |
|
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|
|
|
Intel® HM65 Express Chipset |
|
√ |
|
|
|
|
Graphics |
AMD Radeon™ HD 6320 discrete-class graphics on |
√ |
|
|
computer models equipped with an AMD E450 1.65- |
|
|
|
GHz processor |
|
|
|
|
|
|
|
AMD Radeon HD 6310 discrete-class graphics on |
√ |
|
|
computer models equipped with an AMD E300 1.00- |
|
|
|
GHz processor |
|
|
|
|
|
|
|
Support for Blu-ray playback with HD decode and |
√ |
|
|
DX11 support |
|
|
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|
|
Intel® HD Graphics 3000 |
|
√ |
|
|
|
|
|
Intel® HD Graphics |
|
√ |
|
|
|
|
|
Support HD Decode, DX10, and HDMI |
|
√ |
|
|
|
|
Panel |
11.6-in, high-definition (HD), light-emitting diode |
√ |
√ |
|
(LED), BrightView (1366×768) display; typical |
|
|
|
brightness: 200 nits |
|
|
|
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|
|
All display assemblies include 2 wireless local area |
√ |
√ |
|
network (WLAN) antenna cables |
|
|
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|
|
Supports 16:9 wide aspect ratio |
√ |
√ |
|
|
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|
|
Support for non-flush glass panel cover (non-PMMA) |
√ |
|
|
|
|
|
|
Select computer model display assemblies include 2 |
√ |
|
|
wireless wide area network (WWAN) antenna cables |
|
|
|
|
|
|
1
Category |
Description |
Computer models |
Computer models |
|
|
|
|
equipped with an |
equipped with an |
|
|
|
AMD® processor |
Intel® processor |
|
|
|
|
|
Memory |
Two customer-accessible/upgradable memory |
√ |
|
|
|
module slots |
|
|
|
|
|
|
|
|
|
DDR3-1333-MHz single channel support (automatic |
√ |
|
|
|
downgrade to DDR3-1066-MHz on computer models |
|
|
|
|
equipped with an AMD E300 1.30-GHz processor) |
|
|
|
|
|
|
|
|
|
Supports up to 8192 GB of system RAM |
√ |
|
|
|
|
|
|
|
|
Supports the following configurations: |
√ |
|
|
|
● 8192-MB total system memory (4096×2; only |
|
|
|
|
|
on a 64-bit operating system) |
|
|
|
● 6144-MB total system memory (4096×1 + |
|
|
|
|
|
2048×1 |
|
|
|
● 4096-MB total system memory (4096×1 or |
|
|
|
|
|
2048×2) |
|
|
|
● 2048-MB total system memory (2048×1) |
|
|
|
|
|
|
|
|
|
One customer-accessible/upgradable memory |
|
√ |
|
|
module slot |
|
|
|
|
|
|
|
|
|
Supports up to 4096 MB of system RAM |
|
√ |
|
|
|
|
|
|
|
Supports the following configurations: |
|
√ |
|
|
● 4096MB (4096MB x1 SODIMM) |
|
|
|
|
● 2048MB (2048MB x1 SODIMM) |
|
|
|
|
|
|
|
|
Hard drives |
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (. |
√ |
|
|
|
37-in) and 7.0-mm (.28-in) thicknesses |
|
|
|
|
|
|
|
|
|
Customer-accessible |
√ |
|
|
|
|
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|
|
|
Serial ATA (SATA) |
√ |
|
|
|
|
|
|
|
|
Supports Accelerometer hard drive protection |
√ |
|
|
|
|
|
|
|
|
Supports the following hard drives: |
√ |
|
|
|
● |
640-GB, 5400-rpm, 9.5-mm |
|
|
|
● |
500-GB, 7200-rpm, 9.5-mm |
|
|
|
● |
500-GB, 5400-rpm, 9.5-mm |
|
|
● 320-GB, 7200-rpm, 9.5-mm and 7.0-mm
● 320-GB, 5400-rpm, 9.5-mm and 7.0-mm
2 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
|
|
|
|
equipped with an |
equipped with an |
|
|
|
AMD® processor |
Intel® processor |
|
|
|
|
|
|
Supports the following hard drives: |
|
√ |
|
|
● |
640-GB, 5400-rpm, 9.5-mm |
|
|
|
● |
500-GB, 7200-rpm, 9.5-mm |
|
|
|
● |
500-GB, 5400-rpm, 9.5-mm |
|
|
|
● 320-GB, 7200-rpm, 9.5-mm and 7.0-mm |
|
|
|
|
● 320-GB, 5400-rpm, 9.5-mm and 7.0-mm |
|
|
|
|
|
|
|
|
|
Supports the following solid-state drives (SSD): |
√ |
√ |
|
|
● |
6.35-cm (2.5-in) 160-GB |
|
|
|
● |
6.35-cm (2.5-in) 128-GB |
|
|
|
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|
|
Optical drive |
External USB optical drive (computer USB ports |
√ |
√ |
|
|
support 2A current) |
|
|
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|
|
SATA |
√ |
√ |
|
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|
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12.7mm tray load |
√ |
√ |
|
|
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Supports the following external optical drives: |
√ |
√ |
|
|
● Blu-ray ROM DVD±R/RW Super Multi Double- |
|
|
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|
|
Layer Drive |
|
|
|
● DVD±RW Super Multi Double-Layer Drive |
|
|
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|
|
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|
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Audio and video |
Single digital microphone |
√ |
√ |
|
|
|
|
|
|
|
Beats Audio with Beats logo (support Beats hotkey |
√ |
√ |
|
|
[fn+b]) |
|
|
|
|
|
|
|
|
|
Two integrated stereo speakers |
√ |
√ |
|
|
|
|
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|
|
HP TrueVision high-definition webcam (fixed, no tilt, |
√ |
|
|
|
1280×800 by 30 frames per second) |
|
|
|
|
|
|
|
|
|
HP TrueVision high-definition webcam (fixed, no tilt, |
|
√ |
|
|
1280×720 by 30 frames per second) |
|
|
|
|
|
|
|
|
Ethernet |
Integrated Gigabit network interface card (NIC), |
√ |
√ |
|
|
PCIE interface |
|
|
|
|
|
|
|
|
Wireless |
Integrated WLAN options by way of wireless module |
√ |
√ |
|
|
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|
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|
|
Two WLAN antennas built into display assembly |
√ |
√ |
|
|
|
|
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|
|
Supports the following WLAN formats for all |
√ |
√ |
|
|
computer models: |
|
|
● Atheros WB2251x1 802.11b/g/n Bluetooth (BT 4.0 + HS support) combo
● Broadcom BCM94313HMGBLP1 802.11 b/g/n 1x1 combo HMC
3
Category |
Description |
Computer models |
Computer models |
|
|
|
|
equipped with an |
equipped with an |
|
|
|
AMD® processor |
Intel® processor |
|
|
|
|
|
|
Supports the following WLAN formats for computers |
√ |
|
|
|
equipped with an AMD processor: |
|
|
|
|
● Broadcom HMC 802.11 b/g/n Bluetooth (BT |
|
|
|
|
|
3.0) combo adapter (configurable only for |
|
|
|
|
Brazil) |
|
|
|
|
|
|
|
|
Supports the following WLAN formats for computers |
|
√ |
|
|
equipped with an Intel processor: |
|
|
|
|
● Intel Centrino® Wireless-N 1030 802.11 b/g/n |
|
|
|
|
|
1×2 + Bluetooth combo adapter |
|
|
|
● Intel Centrino® Wireless-N 6230 802.11 a/b/g/n |
|
|
|
|
|
1×2 + Bluetooth combo adapter |
|
|
|
|
|
|
|
|
Integrated WWAN options by way of wireless module |
√ |
|
|
|
|
|
|
|
|
Two WWAN antennas built into display assembly |
√ |
|
|
|
(select models only) |
|
|
|
|
|
|
|
|
|
Supports the HP hs2340 HSPA+ Mobile Broadband |
√ |
|
|
|
Module |
|
|
|
|
|
|
|
|
External media |
Push-push insertion/removal |
√ |
√ |
|
card |
|
|
|
|
|
|
|
|
|
|
HP Multi-Format Digital Media Reader supports the |
√ |
√ |
|
|
following digital card formats: |
|
|
|
|
● |
MultiMediaCard |
|
|
|
● Secure Digital (SD) Card |
|
|
|
|
● Secure Digital High-Capacity (SDHC) Card |
|
|
|
|
● Secure Digital Extended Capacity (SDxC) Card |
|
|
|
|
|
|
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|
|
Subscriber identity module (SIM) slot (populated with |
√ |
|
|
|
WWAN; tool-less user accessible) (select models |
|
|
|
|
only) |
|
|
|
|
|
|
|
|
Ports |
● |
3-pin AC power |
√ |
√ |
● Audio-in (mono microphone), supports jack detection
● Audio-out (stereo headphone), supports jack detection
● HDMI version 1.3b supporting 1080p, 1920 ×1080 @ 60Hz
● RJ-45 (Ethernet, includes link and activity lights)
● USB 2.0 (3 ports)
● VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 60 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video
4 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD® processor |
Intel® processor |
|
|
|
|
Keyboard/ |
97% Duracoat, island-style keyboard, no spill- |
√ |
√ |
pointing devices |
resistance (in charcoal finish) |
|
|
|
|
|
|
|
TouchPad with multi-touch gestures |
√ |
√ |
|
|
|
|
|
Taps enabled as default |
√ |
√ |
|
|
|
|
Power |
Supports the following HP Smart AC adapters: |
√ |
√ |
requirements |
● 65-W PFC RC V EM 3-wire HP Smart AC |
|
|
|
|
|
|
|
adapter (for use only in India) |
|
|
|
● 65-W PFC RC V 3-wire HP Smart AC adapter |
|
|
|
(for use in all countries and regions except |
|
|
|
India) |
|
|
|
|
|
|
|
Supports the following batteries: |
√ |
√ |
|
● 6-cell, 55-Whr, 2.55-Ah Li-ion battery |
|
|
|
● 3-cell, 28-Whr, 2.55-Ah Li-ion battery |
|
|
|
|
|
|
Security |
Security cable slot |
√ |
√ |
|
|
|
|
Operating system |
Preinstalled: |
√ |
|
|
● Windows 7 Home Basic (64and 32-bit) |
|
|
|
● Windows 7 Home Premium (64and 32-bit) |
|
|
|
● Windows 7 Professional (64and 32-bit) |
|
|
|
● Windows 7 Starter 32-bit (only on computer |
|
|
|
models equipped with a 500-, 320-, or 250-GB |
|
|
|
hard drive and 2-GB memory) |
|
|
|
● SUSE Linux (select models only) (Does not |
|
|
|
support Energy Star, WWAN/GPS, QuickWeb, |
|
|
|
BD playback, or wireless card) |
|
|
|
● DVD SSRD recovery solution |
|
|
|
|
|
|
|
Preinstalled: |
|
√ |
|
● Windows 7 Home Basic (64and 32-bit) |
|
|
|
● Windows 7 Home Premium (64and 32-bit) |
|
|
|
● Windows 7 Professional (64and 32-bit) |
|
|
|
● Windows 7 Starter 32-bit (only on computer |
|
|
|
models equipped with a 500-, 320-, or 250-GB |
|
|
|
hard drive and 2-GB memory) |
|
|
|
● SUSE Linux (select models only) (Does not |
|
|
|
support Energy Star, WWAN/GPS, QuickWeb, |
|
|
|
BD playback, or wireless card) |
|
|
|
● DVD SSRD recovery solution |
|
|
|
|
|
|
5
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD® processor |
Intel® processor |
|
|
|
|
Serviceability |
End-user replaceable parts: |
√ |
|
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●SIM (select models only)
●Solid-state drive
●WLAN module
●WWAN module (select models only)
End-user replaceable parts: |
√ |
●AC adapter
●Battery
●Hard drive
●Memory module
●SIM (select models only)
●Solid-state drive
●WLAN module
6 Chapter 1 Product description
Item |
Component |
Description |
|
|
|
(1) |
Internal display switch |
Turns off the display or initiates Sleep if the display is |
|
|
closed while the power is on. |
|
|
NOTE: The display switch is not visible from the |
|
|
outside of the computer. |
|
|
|
(2) |
WLAN antennas (2)* |
Send and receive wireless signals to communicate |
|
|
with WLANs. |
|
|
|
(3) |
WWAN antennas (2)* (select models only) |
Send and receive wireless signals to communicate |
|
|
with WWANs. |
|
|
|
(4) |
Internal microphone |
Records sound. |
|
|
|
Display 7
Item |
Component |
Description |
|
|
|
(5) |
Webcam |
Records video and captures still photographs. |
|
|
To use the webcam, select Start > All Programs > |
|
|
CyberLink and Chat > CyberLink YouCam. |
|
|
|
(6) |
Webcam light |
On: The webcam is in use. |
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
8 |
Chapter 2 External component identification |
Buttons 9
Item |
Component |
Description |
|
|
|
(1) |
Power button |
● When the computer is off, press the button to turn |
|
|
on the computer. |
|
|
● When the computer is on, press the button briefly |
|
|
to initiate Sleep. |
|
|
● When the computer is in the Sleep state, press the |
|
|
button briefly to exit Sleep. |
|
|
● When the computer is in Hibernation, press the |
|
|
button briefly to exit Hibernation. |
|
|
If the computer has stopped responding and Windows |
|
|
shutdown procedures are ineffective, press and hold the |
|
|
power button for at least 5 seconds to turn off |
|
|
the computer. |
|
|
To learn more about your power settings, select Start > |
|
|
Control Panel > System and Security > Power |
|
|
Options, or refer to the HP Notebook Reference Guide. |
|
|
|
(2) |
QuickWeb button |
For computer models equipped with an AMD processor: |
|
|
● When the computer is off or in Hibernation, press |
the button to open HP QuickWeb (select models only).
● When the computer is in Microsoft Windows, press the button to open the default Web browser.
● When the computer is in HP QuickWeb, press the button to open the Web browser.
QuickWeb allows you to browse the Internet, communicate with others using Skype, and explore other HP QuickWeb programs. When the computer is off or in Hibernation, you can press the QuickWeb button to access these features without waiting for the operating system to start.
NOTE: For more information, refer to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not start QuickWeb or perform any action or function
in QuickWeb.
For computer models equipped with an Intel processor:
● When the computer is in Microsoft Windows, press the button to open the default Web browser.
10 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in |
|
|
combination with the fn key. |
|
|
|
(2) |
fn key |
Displays system information when pressed in |
|
|
combination with the esc key. |
|
|
|
(3) |
Windows logo key |
Displays the Windows Start menu. |
|
|
|
(4) |
Windows applications key |
Displays a shortcut menu for items beneath the pointer. |
|
|
|
(5) |
Action keys |
Execute frequently used system functions. |
|
|
|
Keys 11
Item |
Component |
Description |
|
|
|
(1) |
Power light |
● White: The computer is on. |
|
|
● Blinking white: The computer is in the Sleep state. |
|
|
● Off: The computer is off or in Hibernation. |
|
|
|
(2) |
Mute light |
● Amber: Computer sound is off. |
|
|
● Off: Computer sound is on. |
|
|
|
(3) |
Wireless light |
● White: An integrated wireless device, such as a |
|
|
WLAN device and/or a Bluetooth device, is on. |
|
|
● Amber: All wireless devices are off. |
|
|
|
(4) |
Caps lock light |
On: Caps lock is on. |
|
|
|
(5) |
TouchPad light |
● On: The TouchPad is off. |
|
|
● Off: The TouchPad is on. |
|
|
|
12 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(1) |
TouchPad light |
● On: The TouchPad is off. |
|
|
● Off: The TouchPad is on. |
|
|
|
(2) |
TouchPad on/off button |
Turns the TouchPad on and off. Quickly double-tap the |
|
|
TouchPad on/off button to turn the TouchPad on and off. |
|
|
|
(3) |
TouchPad zone |
Moves the pointer and selects or activates items on |
|
|
the screen. |
|
|
|
(4) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(5) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
Component |
Description |
|
|
Speakers (2) |
Produce sound. |
|
|
TouchPad 13
Item |
Component |
Description |
|
|
|
(1) |
Power connector |
Connects an AC adapter. |
|
|
|
(2) |
AC adapter/Battery light |
● White: The computer is connected to external |
|
|
power. If a battery installed, the battery is |
|
|
fully charged. |
|
|
● Amber: The computer is connected to external |
|
|
power and the battery is charging. |
|
|
● Off: The computer is not connected to |
|
|
external power. |
|
|
● Blinking: The computer is in the Sleep state. |
|
|
|
(3) |
Security cable slot |
Attaches an optional security cable to the computer. |
|
|
NOTE: The security cable is designed to act as a |
|
|
deterrent, but it may not prevent the computer from |
|
|
being mishandled or stolen. |
|
|
|
(4) |
Vent |
Enables airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to |
|
|
cool internal components and prevent overheating. It is |
|
|
normal for the internal fan to cycle on and off during |
|
|
routine operation. |
|
|
|
(5) |
Hard drive light |
● Blinking white: The hard drive is being accessed. |
|
|
● Amber: HP 3D DriveGuard has temporarily parked |
|
|
the hard drive. |
|
|
NOTE: For information on HP 3D DriveGuard, |
|
|
refer to the HP Notebook Reference Guide. |
|
|
|
(6) |
HDMI port (select models only) |
Connects an optional video or audio device, such as a |
|
|
high-definition television, or any compatible digital or |
|
|
audio component. |
|
|
|
(7) |
USB port (2) |
Connects an optional USB device. |
|
|
|
14 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
|
|
(1) |
Digital Media Slot |
Supports the following digital card formats: |
|
|
|
● |
MultiMediaCard |
|
|
● |
SD Card |
|
|
● |
Secure Digital High-Capacity (SDHC) Card |
|
|
● |
Secure Digital Extended Capacity (SDxC) Card |
|
|
|
|
(2) |
Audio-out (headphone) jack |
Produce sound when connected to optional powered |
|
|
|
stereo speakers, headphones, ear buds, a headset, or |
|
|
|
television audio. |
|
|
|
WARNING! To reduce the risk of personal injury, |
|
|
|
adjust the volume before putting on headphones, |
|
|
|
earbuds, or a headset. For additional safety information, |
|
|
|
refer to the Regulatory, Safety, and |
|
|
|
Environmental Notices. |
|
|
|
NOTE: When a device is connected to the jack, the |
|
|
|
computer speakers are disabled. |
|
|
|
|
|
(3) |
Audio-in (microphone) jack |
Connects an optional computer headset microphone, |
|
|
|
stereo array microphone, or monaural microphone. |
|
|
|
|
|
(4) |
USB 2.0 ports (2) |
Connect optional USB 2.0 devices. |
|
|
|
|
|
(5) |
External monitor port |
Connects an external VGA monitor or projector. |
|
|
|
|
|
(6) |
RJ-45 (network) jack |
Connects a network cable. |
|
|
|
|
|
Right side 15
Item |
Component |
Description |
|
|
|
(1) |
Battery bay |
Holds the battery. |
|
|
|
(2) |
SIM slot (select models only) |
Supports a wireless subscriber identity module (SIM). |
|
|
The SIM slot is located inside the battery bay. |
|
|
|
(3) |
Battery/service door latch |
Releases the battery from the battery bay. |
|
|
|
(4) |
Vent |
Enables airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to |
|
|
cool internal components and prevent overheating. It is |
|
|
normal for the internal fan to cycle on and off during |
|
|
routine operation. |
|
|
|
(5) |
Service door |
Provides access to the hard drive bay, a memory |
|
|
module slot, the SIM slot (select models only), the |
|
|
WLAN module, and the WWAN module (select |
|
|
models only). |
|
|
|
16 Chapter 2 External component identification
When ordering parts or requesting information, provide the computer serial number and model description provided on the service label.
Item |
Description |
Function |
|
|
|
(1) |
Product name |
This is the product name affixed to the front of |
|
|
the computer. |
|
|
|
Service label 17
Item |
Description |
Function |
|
|
|
(2) |
Serial number |
This is an alphanumeric identifier that is unique to |
|
|
each product. |
|
|
|
(3) |
Part number/Product number |
This number provides specific information about the |
|
|
product's hardware components. The part number |
|
|
helps a service technician to determine what |
|
|
components and parts are needed. |
|
|
|
(4) |
Warranty period |
This number describes the duration of the warranty |
|
|
period for the computer. |
|
|
|
(5) |
Model description |
This is the alphanumeric identifier used to locate |
|
|
documents, drivers, and support for the computer. |
|
|
|
18 Chapter 3 Illustrated parts catalog
Computer major components 19
Item |
Component |
Spare part |
|
|
number |
(1)Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 25.
(2) |
Keyboard (includes keyboard cable): |
|
|
|
|
|
In charcoal finish |
|
|
|
|
|
For use in Belgium |
659500-A41 |
|
|
|
|
For use in Brazil |
659500-201 |
|
|
|
|
For use in Canada |
659500-121 |
|
|
|
|
For use in the Czech Republic and Slovenia |
659500-FL1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
659500-DH1 |
|
|
|
|
For use in France |
659500-051 |
|
|
|
|
For use in Germany |
659500-041 |
|
|
|
|
For use in Greece |
659500-DJ1 |
|
|
|
|
For use in Hungary |
659500-211 |
|
|
|
|
For use in India |
659500-D61 |
|
|
|
|
For use in Israel |
659500-BB1 |
|
|
|
|
For use in Italy |
659500-061 |
|
|
|
|
For use in Japan |
659500-291 |
|
|
|
|
For use in Latin America |
659500-161 |
|
|
|
|
For use in the Netherlands |
659500-B31 |
|
|
|
|
For use in Portugal |
659500-131 |
|
|
|
|
For use in Russia |
659500-251 |
|
|
|
|
For use in Saudi Arabia |
659500-171 |
|
|
|
|
For use in South Korea |
659500-AD1 |
|
|
|
|
For use in Spain |
659500-071 |
|
|
|
|
For use in Switzerland |
659500-BG1 |
|
|
|
|
For use in Taiwan |
659500-AB1 |
|
|
|
|
For use in Thailand |
659500-281 |
|
|
|
|
For use in Turkey |
659500-141 |
|
|
|
|
For use in the United Kingdom |
659500-031 |
|
|
|
|
For use in the United States |
659500-001 |
|
|
|
|
In ash black finish |
|
|
|
|
|
For use in Belgium |
659501-A41 |
|
|
|
|
For use in Brazil |
659501-201 |
|
|
|
|
For use in Canada |
659501-121 |
|
|
|
20 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
number |
|
|
|
|
For use in the Czech Republic and Slovenia |
659501-FL1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
659501-DH1 |
|
|
|
|
For use in France |
659501-051 |
|
|
|
|
For use in Germany |
659501-041 |
|
|
|
|
For use in Greece |
659501-DJ1 |
|
|
|
|
For use in Hungary |
659501-211 |
|
|
|
|
For use in India |
659501-D61 |
|
|
|
|
For use in Israel |
659501-BB1 |
|
|
|
|
For use in Italy |
659501-061 |
|
|
|
|
For use in Japan |
659501-291 |
|
|
|
|
For use in Latin America |
659501-161 |
|
|
|
|
For use in the Netherlands |
659501-B31 |
|
|
|
|
For use in Portugal |
659501-131 |
|
|
|
|
For use in Romania |
659501-271 |
|
|
|
|
For use in Russia |
659501-251 |
|
|
|
|
For use in Saudi Arabia |
659501-171 |
|
|
|
|
For use in South Korea |
659501-AD1 |
|
|
|
|
For use in Spain |
659501-071 |
|
|
|
|
For use in Switzerland |
659501-BG1 |
|
|
|
|
For use in Taiwan |
659501-AB1 |
|
|
|
|
For use in Thailand |
659501-281 |
|
|
|
|
For use in Turkey |
659501-141 |
|
|
|
|
For use in the United Kingdom |
659501-031 |
|
|
|
|
For use in the United States |
659501-001 |
|
|
|
|
In ruby red finish |
|
|
|
|
|
For use in Belgium |
677713-A41 |
|
|
|
|
For use in Brazil |
677713-201 |
|
|
|
|
For use in Canada |
677713-121 |
|
|
|
|
For use in the Czech Republic and Slovenia |
677713-FL1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
677713-DH1 |
|
|
|
|
For use in France |
677713-051 |
|
|
|
|
For use in Germany |
677713-041 |
|
|
|
|
For use in Greece |
677713-DJ1 |
|
|
|
|
For use in Hungary |
677713-211 |
|
|
|
Computer major components 21
Item |
Component |
Spare part |
|
|
number |
|
|
|
|
For use in India |
677713-D61 |
|
|
|
|
For use in Israel |
677713-BB1 |
|
|
|
|
For use in Italy |
677713-061 |
|
|
|
|
For use in Japan |
677713-291 |
|
|
|
|
For use in Latin America |
677713-161 |
|
|
|
|
For use in the Netherlands |
677713-B31 |
|
|
|
|
For use in Portugal |
677713-131 |
|
|
|
|
For use in Romania |
677713-271 |
|
|
|
|
For use in Russia |
677713-251 |
|
|
|
|
For use in Saudi Arabia |
677713-171 |
|
|
|
|
For use in South Korea |
677713-AD1 |
|
|
|
|
For use in Spain |
677713-071 |
|
|
|
|
For use in Switzerland |
677713-BG1 |
|
|
|
|
For use in Taiwan |
677713-AB1 |
|
|
|
|
For use in Thailand |
677713-281 |
|
|
|
|
For use in Turkey |
677713-141 |
|
|
|
|
For use in the United Kingdom |
677713-031 |
|
|
|
|
For use in the United States |
677713-001 |
|
|
|
|
For Alexandre Herchcovitch Special Edition computer models equipped with an AMD |
|
|
processor |
|
|
|
|
|
For use in Brazil |
683100-201 |
|
|
|
|
For use in Canada |
683100-121 |
|
|
|
|
For use in Latin America |
683100-161 |
|
|
|
|
For use in the United States |
683100-001 |
|
|
|
(3) |
Top cover (includes power button board and cable and TouchPad and TouchPad cable): |
|
|
|
|
|
In charcoal finish for use only with computer models equipped with an AMD processor |
659513-001 |
|
|
|
|
In ash black finish for use only with computer models equipped with an AMD processor |
659514-001 |
|
|
|
|
In ruby red finish for use only with computer models equipped with an AMD processor |
678159-001 |
|
|
|
|
For use only with Alexandre Herchcovitch Special Edition computer models equipped with |
683099-001 |
|
an AMD processor |
|
|
|
|
|
In charcoal finish for use only with computer models equipped with an Intel processor |
669426-001 |
|
|
|
|
In ash black finish for use only with computer models equipped with an Intel processor |
669427-001 |
|
|
|
|
In ruby red finish for use only with computer models equipped with an Intel processor |
677718-001 |
|
|
|
(4) |
Speakers (includes cables) |
659508-001 |
|
|
|
22 Chapter 3 Illustrated parts catalog