BlackBerry RGV160LW User Manual

BlackBerry XX Smartphone

User Guide

Published: 2014-12-01

SWD-20141201110414441

Contents
Setup and basics...........................................................................................................................................	6
New in this release.........................................................................................................................................	6
Introducing your BlackBerry smartphone.....................................................................................................	14
Your device at a glance................................................................................................................................	14
What's different about the BlackBerry 10 OS?...............................................................................................	14
Notification icons.........................................................................................................................................	16
Menu icons..................................................................................................................................................	17
Setting up your device..................................................................................................................................	17
Using gestures.............................................................................................................................................	19
Personalizing your device.............................................................................................................................	23
Device Switch..............................................................................................................................................	23
BlackBerry ID..............................................................................................................................................	32
Phone and voice..........................................................................................................................................	35
Phone..........................................................................................................................................................	35
Notifications and ringtones..........................................................................................................................	43
Voicemail.....................................................................................................................................................	50
BlackBerry Hub and email...........................................................................................................................	53
BlackBerry Hub and email...........................................................................................................................	53
BBM............................................................................................................................................................	80
Facebook....................................................................................................................................................	80
Twitter.........................................................................................................................................................	80
LinkedIn......................................................................................................................................................	80
joyn.............................................................................................................................................................	80
Media..........................................................................................................................................................	84
Change the media volume............................................................................................................................	84
Supported audio and video file extensions, formats, and codecs...................................................................	84
Troubleshooting: Media...............................................................................................................................	85

Camera........................................................................................................................................................	85
Pictures.......................................................................................................................................................	94
Music........................................................................................................................................................	101
Videos.......................................................................................................................................................	105
About BlackBerry Story Maker...................................................................................................................	110
Media sharing............................................................................................................................................	113
About FM Radio.........................................................................................................................................	115
Settings.....................................................................................................................................................	117
Customize your device settings..................................................................................................................	117
Update your device software......................................................................................................................	121
Battery and power.....................................................................................................................................	122
Connections..............................................................................................................................................	130
BlackBerry Keyboard and typing................................................................................................................	157
Language..................................................................................................................................................	165
Keyboard input methods............................................................................................................................	166
Screen display...........................................................................................................................................	174
Accessibility..............................................................................................................................................	175
Media cards and storage............................................................................................................................	176
Using your device with BlackBerry Link......................................................................................................	180
Applications and features...........................................................................................................................	190
Organizing your apps.................................................................................................................................	190
About the BlackBerry Assistant..................................................................................................................	192
Calendar....................................................................................................................................................	196
Contacts....................................................................................................................................................	206
Clock.........................................................................................................................................................	213
BlackBerry World.......................................................................................................................................	218
About BlackBerry Guardian........................................................................................................................	218
Android apps ............................................................................................................................................	218
Maps and GPS...........................................................................................................................................	220
Browser.....................................................................................................................................................	228
The Smart Tags application explained........................................................................................................	235
File Manager..............................................................................................................................................	239

Calculator..................................................................................................................................................	242
Productivity and work.................................................................................................................................	244
Switch between your personal space and work space.................................................................................	244
About BlackBerry Balance and your work space ........................................................................................	244
BlackBerry Blend.......................................................................................................................................	250
Remember................................................................................................................................................	251
Documents To Go......................................................................................................................................	257
Print To Go.................................................................................................................................................	257
BlackBerry World for Work.........................................................................................................................	258
BlackBerry Enterprise IM...........................................................................................................................	258
BlackBerry Enterprise IM for Cisco.............................................................................................................	258
BlackBerry Bridge......................................................................................................................................	258
BlackBerry Travel......................................................................................................................................	258
BlackBerry Work Drives..............................................................................................................................	259
Connect to Salesforce................................................................................................................................	259
Adobe Reader............................................................................................................................................	259
Connect to Microsoft OneDrive...................................................................................................................	259
Connect to Dropbox...................................................................................................................................	260
Box for BlackBerry 10................................................................................................................................	260
Security and backup..................................................................................................................................	261
Passwords and locking...............................................................................................................................	261
BlackBerry Protect....................................................................................................................................	266
Security settings........................................................................................................................................	267
Password Keeper.......................................................................................................................................	271
Legal notice...............................................................................................................................................	276

User Guide

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3.1

BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.

BlackBerry Blend

The BlackBerry Blend icon

The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.

To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.

Related information

About pairing and connecting your device to a computer or tablet,180

About BlackBerry Blend,250

Disconnect your device from BlackBerry Blend,251

BlackBerry Assistant

The BlackBerry Assistant icon

The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!

With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language. When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the Internet, and provide a response.

Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.

Related information

About the BlackBerry Assistant,192

Learn what you can say or type in the BlackBerry Assistant,195

User Guide

Setup and basics

Things you can do with the BlackBerry Assistant,193

Updated look and feel

The new notifications icon

Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.

Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.

On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can add to folders on the home screen.

Related information

Set your wallpaper,174

Add folders to the home screen,190

Turn off icon labels in the action bar,175

Android apps

The default Apps icon

Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!

Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.

Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.

Related information

Downloading and installing Android apps from the Amazon Appstore,218

Change your Android app installation settings,219

Battery

The Battery icon

Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are.

User Guide

Setup and basics

Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.

You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to consume battery power.

Related information

Using Battery Saving Mode,127

Advanced interactions,22

Change or view app permissions,267

BlackBerry Hub

The BlackBerry Hub icon

With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.

In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your device is connected to the wireless network and while roaming. You can view preview text for each email when you use the Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and external contacts.

The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email from and contacts that you have communicated with in the last 60 days.

Related information

Manage your messages with BlackBerry Hub Instant Actions,66

File an email,65

Add an IMAP or POP email account,57

Download attachments in a message,62

Reply to or forward an email,63

Download only partial text in email,74

Change how messages are displayed in the BlackBerry Hub,75

Forward a PIN message as an email,65

Set an out-of-office reply,73

Calendar

The Calendar icon

The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can

User Guide

Setup and basics

set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.

Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of the events display in one reminder notification.

The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view that task in both the Calendar app and the BlackBerry Remember app.

Related information

View your events,197

Enable Meeting Mode,204

Add a task to the Calendar app,200

Contacts

The Contacts app icon

If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as an address, phone number, or email address, and quickly copy it so that you can paste it into another app.

Related information

Sync Microsoft Exchange contact folders,76

BlackBerry Remember

The BlackBerry Remember icon

The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.

The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.

Related information

Change the default view in the Remember app,256

Search for an entry in the Remember app,255

Create a folder or task list in the Remember app,252

Add tags to an entry,253

BlackBerry Balance

The BlackBerry Balance icon

User Guide

Setup and basics

If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.

A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.

Related information

Where is my picture that I just took?,248

Notifications and ringtones

The Notifications icon

Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on your device!

Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by application, contact, and messaging account. You can customize the predefined notification profiles available on your device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device switch process.

Related information

Change your ringtone,45

Edit your notification profiles,44

Add notification profiles to your device,44

Camera

The Camera icon

The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.

The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.

If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.

Related information

Take a picture while recording a video,89

Turn off the Auto Suggest feature,92

Edit Time Shift pictures later,89

Take a panoramic picture,88

User Guide

Setup and basics

BlackBerry Story Maker

The BlackBerry Story Maker icon

The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.

From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends, colleagues, and family.

Related information

Editing stories in BlackBerry Story Maker,111

Add to or delete media from an existing story,111

Pictures

The Pictures icon

The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map, you can view all of your pictures from that location!

The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.

You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.

The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.

Related information

About automatic stories,96

Set how pictures are organized in albums,100

Add a picture to the Favorites screen,100

Add a picture to BlackBerry Story Maker,97

Hide a picture from view,98

View your pictures on a map,98

Videos

The Videos icon

User Guide

Setup and basics

When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.

The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.

Related information

Add a video to the Favorites screen,109

Add a video to BlackBerry Story Maker,108

Add slow motion to a video,107

Turn on the equalizer in videos,110

Music

The Music icon

A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.

Related information

Add a song to the Favorites screen,104

Turn on the equalizer in the Music app,104

Keyboard shortcuts

The keyboard and typing icon

From the home screen, the BlackBerry Hub, or the Phone app, you can perform a task simply by pressing and holding a specific key on the BlackBerry Keyboard. For example, keyboard shortcuts can let you quickly open frequently used apps, call a speed dial entry, or compose a message from one of your email accounts.

Your BlackBerry device has predefined keyboard shortcuts. You can also create your own keyboard shortcuts, and change the shortcut action that is assigned to a key.

Related information

Use a keyboard shortcut key,157

Create or change a keyboard shortcut,158

Device Monitor

The Device Monitor icon

To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.

User Guide

Setup and basics

Related information

Monitor your wireless data usage,156

Manage your mobile data settings,136

Set a monthly data limit notification,136

Settings menus

The Settings icon

A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.

You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the Setting menu to make them more accessible to you.

Related information

Customize your device settings,117

Show the menus,20

Advanced interactions

The advanced interactions icon

Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.

Related information

Advanced interactions,22

Security

The Lock icon

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.

Related information

About Lock Screen Notifications,48

Set Lock Screen Notifications to only display the sender info,49

Set your wallpaper,174

User Guide

Setup and basics

Introducing your BlackBerry smartphone

In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen.

Note: This training is available in English only. Start the training

Your device at a glance

BlackBerry device showing the notification LED and front camera on the front of the device. The lock screen and power on/off button, and the headset jack are featured at the top of the device. The multi-function port is featured at the bottom of the device. The volume up, volume down, mute and BlackBerry Assistant buttons are shown on the right of the device.

1.Headset jack

2.Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)

3.Notification LED

4.Front camera

5.Volume up

6.Mute (Press); BlackBerry Assistant (Press and hold)

7.Volume down

8.Multi-function port (supports USB and video)

What's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.

How do I change my settings and options?

User Guide

Setup and basics

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.

Where are my tasks, memos, and voice notes?

•If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

•If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.

How do I find my own phone number?

In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.

Where can I find details about my device software version and hardware?

On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of information displayed, tap an option in the drop-down list.

User Guide

Setup and basics

In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.

How do I search?

If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap The BlackBerry Assistant icon .

What is BlackBerry Link?

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your computer.

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the The New item icon indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.

Icon	Description

The email message icon	Email message

The text message icon	Text message

The BBM message icon	BBM message

The Facebook message	Facebook message
icon

The Twitter message icon	Twitter message

The LinkedIn message icon	LinkedIn message

The phone call icon	Phone call

The voice mail message	Voice mail message
icon

User Guide Setup and basics

Icon	Description

The notification message	Notification messages from apps and services such as BlackBerry World
icon

Menu icons

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.

Here's a description of the most common menu icons:

Icon	Description

The More actions icon	Open a menu of actions

The More tabs icon	Open a list of ways to navigate or filter information

The Compose icon	Compose a message

The Attachments icon	View attachments

The Share icon	Share an item, such as a picture, with someone

The Reply icon	Reply to an email

The Reply All icon	Reply to all recipients of an email

The Forward icon	Forward an email

The Voice Note icon	Record a voice note

The New Entry icon	Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.

If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).

When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email, BBM, instant messaging, and social networking accounts.

User Guide

Setup and basics

Insert the SIM card

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.

1.With the back of your device facing you, use the indentation on the top of the device to pull the top part of the cover toward you.

BlackBerry device showing the notch to access the slot for the nano SIM card.

2.With the metal contacts facing away from you, insert the nano SIM card into the right slot as shown.

BlackBerry device showing where to insert the nano SIM card.

Insert a media card

1.With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part of the cover toward you.

BlackBerry device showing the notch to access the slot for the media card.

2.With the metal contacts facing away from you, insert the media card into the left slot.

BlackBerry device showing where to insert the media card.

Set up your device using the Setup app

Tip: A network connection is required for some of the features within the Setup app.

You can use the Setup app to do any of the following:

•Learn about new features and view tutorials to learn about gestures and keys

•Add your email, BBM, instant messaging, and social networking accounts

•Learn how to transfer content from your old device

•Customize your sounds and notifications

•Set a password for your device

•Set up payment options for purchases from the BlackBerry World storefront

•Customize your device settings

User Guide

Setup and basics

The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

To open the Setup app, on the home screen, tap The Setup app icon .

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly.

Move around the home screen

To become familiar with the home screen, try using the following gestures.

1.To get back to the home screen at any time, swipe up from the bottom of the screen.

BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

2.To see your messages in the BlackBerry Hub, slide your finger from left to right.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps and the BlackBerry Hub.

3.To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry Hub and your apps.

Peek at the BlackBerry Hub

To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.

From the bottom of the screen, slide your finger up and to the right.

BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.

User Guide

Setup and basics

Show the menus

You can find features, options, and help by exploring the menus.

Do any of the following:

• To see more actions that you can perform in an app, tap The more actions icon or The more tabs icon .

BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

•To see more actions for a specific item, such as a song or picture, touch and hold the item.

Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.

•To find the settings and help for an app, swipe down from the top of the screen.

•To find the settings for the device, on the home screen, swipe down from the top of screen.

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.

BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. Shows the gesture to see the settings for the device from an app.

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures.

Do any of the following:

• To scroll, slide your finger up and down.

BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll.

• To move between the BlackBerry Hub and your apps, slide your finger left and right.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry Hub and your apps.

User Guide

Setup and basics

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file.

Select items

Do any of the following:

•To select an item, simply tap it. If the item can be opened, it opens.

•To highlight an item without opening it, touch and hold the item.

•To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select more icon and tap more items. To clear an item, tap it again.

BlackBerry device showing a tap on an item. Shows the gesture to select an item.

Zoom in to or zoom out from the screen

If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Do any of the following:

• To zoom in, slide your fingers apart.

BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in.

• To zoom out, slide your fingers together.

BlackBerry device showing two directional arrows moving toward each other. Shows the gesture to zoom out.

User Guide

Setup and basics

Advanced interactions

If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:

•Lift to wake

•Flip to mute

•Flip to save power

•Hold to stay awake

Lift to wake

If you turn on this feature, when pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.

BlackBerry device showing the device being picked up from a flat surface. Shows the gesture to wake up your device.

To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Lift to Wake switch.

Flip to mute

If you turn on this feature, when you receive a call, if it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call.

BlackBerry device showing the device being turned facedown. Shows the gesture to silence a ring tone or vibration.

To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Flip to Mute switch.

Flip to save power

By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.

BlackBerry device showing the device being turned facedown on a flat surface. Shows the gesture to extend battery life.

To turn off this feature, tap Image Settings > Advanced Interaction. Turn off the Flip to Save Power switch.

User Guide

Setup and basics

Hold to stay awake

If you turn on this feature, the screen stays on longer while you hold your device in your hand. This setting overrides the value set in Image Settings > Display > Screen Timeout.

To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Hold to Stay Awake switch.

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set your wallpaper.

Related information

Customize your device settings,117

Customize your Quick Settings,117

Downloading and installing Android apps from the Amazon Appstore,218

Move an app icon or open app around the home screen,190

Change your ringtone,45

Change your font size,174

Set your wallpaper,174

Set an alarm,214

Bookmark a favorite webpage,232

Add a contact or number to your speed dial list,39

Add a signature to an email account,74

Device Switch

Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android device, or a BlackBerry device, there are several options that you can use to transfer your data.

There are two ways you can switch to a BlackBerry 10 device:

•The Device Switch app

•BlackBerry Link

If you are switching from a BlackBerry 7 device, you can also use a media card to transfer data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following list.

User Guide

Setup and basics

•Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery.

•If you have information saved to your SIM card, such as contact information, save the data to the storage space on your previous device or your media card before you begin to switch devices.

•If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1.To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2.To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the Menu key > Options > Back Up. Select a backup option.

Switching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to help you identify the best transfer method for you.

Transfer method	Data transferred		Requirements

Device Switch app	•	Contacts	• Device Switch app must be
	•	Contacts	• Device Switch app must be
	•	Calendar entries	installed on both devices
	•	Pictures (not DRM)	• Both devices must be connected to
	•	Videos (not DRM)	the same Wi-Fi network
	•	Videos (not DRM)
	•	Documents
	•	Notes/Memos
	•	Tasks
	•	Music
	•	SMS messages
	•	Email account info

Media card	•	Music	• Removable media card
	•	Music	• Removable media card
	•	Pictures	• Previous device must be running a
	•	Videos	version of BlackBerry 7
	•	Alarm settings
	•	BBM contacts

User Guide Setup and basics

Transfer method Data transferred Requirements

•BlackBerry Browser bookmarks and folders

•Text messages (SMS and MMS)

•Phone history

•Wireless connection profiles

BlackBerry Link	Data saved to the storage space on
	your previous device, including the
	following:

•BlackBerry Link installed on a computer

•Computer

•	Contacts	•	USB cable
•	Music	•	Previous device must be running
•	Pictures		BlackBerry Device Software 5.0 or
•	Videos		later
•	Videos

•Calendar entries

•Settings

•Phone history

•Fonts

•Tasks and memos

•BBM contacts

•BlackBerry Browser bookmarks and folders

•Alarm and clock settings

•Text messages (SMS and MMS)

•Password Keeper entries

SIM card	• Contacts	•	SIM card
	• Contacts	•	SIM card
		•	Previous device must be running
			BlackBerry 10 or later

Back up your device data

Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data.

User Guide

Setup and basics

See which version of device software is installed on your previous device

If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:

•Click Options > About.

•Click Options > Device > About Device Versions.

Switching from a device running BlackBerry Device Software 5 or BlackBerry 6

If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you.

•Use BlackBerry Link on your computer

•Download and use the Device Switch app

•Add email accounts to your new device

Switching from a device running BlackBerry 7

If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you.

•Use BlackBerry Link on your computer

•Download and use the Device Switch app

•Use a media card

•Add email accounts to your new device

Using your BlackBerry ID to switch devices

When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.

For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.

Find your BlackBerry ID on your old device

If you previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, because many of your apps and settings are associated with it.

User Guide

Setup and basics

1.On the home screen of your old device, click Options.

2.Depending on your device, do one of the following:

•Click Third Party Applications > BlackBerry ID.

•Click Device > BlackBerry ID.

•Click BlackBerry ID.

Switching from a BlackBerry 10 device

If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.

•Download and use the Device Switch app

•Use BlackBerry Link on your computer

•Use a SIM card

•Add email accounts to your new device

Switching from an iPhone or Android device

If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add all of your email accounts and sync the contact and calendar info to your new device.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new BlackBerry 10 device.

In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.

Note: Some corporate Wi-Fi networks block the Device Switch app from working. It's recommended that you use a personal Wi-Fi network when transferring data using the Device Switch app.

1.On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.

2.Connect both of your devices to the same Wi-Fi network.

3.To transfer your data, complete instructions on the screen.

Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. To transfer data synchronized with an online account, add the account to your device. Also, any information saved to your media card isn't transferred when you use the Device Switch app.

User Guide

Setup and basics

Transfer data to a new device using BlackBerry Link on a computer

You can use BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space.

BlackBerry Link supports all software versions except BlackBerry Device Software 4.x and earlier.

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.

2.Open BlackBerry Link.

3.Connect your current BlackBerry device to your computer using a USB cable.

4.Complete the instructions on the screen.

5.When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.

6.Complete the instructions on the screen.

Transfer data using a media card

This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.

When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts, BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space.

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your previous device, click Setup > Device Switch.

2.Click Using a Media Card > Save Data.

3.Complete the instructions on the screen.

4.When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device.

5.On your BlackBerry 10 device, on the home screen, tap The Setup icon > Device Switch .

6.Complete the instructions on the screen.

User Guide

Setup and basics

Transfer contact info using a SIM card

Your BlackBerry Passport device uses a nano SIM card. As such, this data transfer method is only available if you're switching from a BlackBerry Passport to another BlackBerry Passport.

1.On your previous device, tap Contacts.

2.Swipe down from the top of the screen.

3.Tap The Settings icon .

4.Under SIM Card, tap Copy Contacts from Device to SIM Card.

5.When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.

6.On your new device, tap Contacts.

7.Swipe down from the top of the screen.

8.Tap The Settings icon .

9.Under SIM Card, tap Import Contacts from SIM Card.

Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.

Add an email account to your new device

To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device.

1.On the home screen of your new device, swipe down from the top of the screen.

2.Tap Image Settings.

3.Tap Accounts.

4.Tap Email, Calendar and Contacts.

5.Enter the email address for the account that you want to add.

6.Tap Next.

7.Enter the email account password.

8.Tap Next.

After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.

After you switch devices

After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your new device. Also, consider doing the following:

User Guide

Setup and basics

•Security wipe your previous device to delete all of your data.

•Download apps from the BlackBerry World storefront.

•Explore the Help app on your new device and discover tips and tricks.

For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/ recycling. The recycling and trade-up program is only available in certain areas.

Add accounts to your new device

After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings.

3.Tap Accounts.

4.Tap Facebook, Twitter, LinkedIn, or Evernote.

5.Enter your account information.

6.If necessary, change any sync settings.

7.Tap Done. If necessary, tap Authorize.

Deleting the data on your BlackBerry device

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.

Wipe the data on devices running BlackBerry 7 or later

1.On the home screen of your previous device, click the Options app.

2.Click Security > Security Wipe.

3.Select all of the items that you want to delete.

4.Type blackberry.

5.Tap Wipe Data.

Wipe the data on devices running BlackBerry 10 OS

1.On your previous device, swipe down from the top of the screen.

2.Tap Image Settings.

3.Tap Security and Privacy > Security Wipe.

User Guide

Setup and basics

4.Type blackberry.

5.Tap Delete Data.

If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.

Download your apps from BlackBerry World

You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.

1.On your new BlackBerry 10 device, tap the BlackBerry World icon.

2.Enter your BlackBerry ID username and password.

3.Tap The More Tabs icon .

4.Tap My World > My Apps & Games.

5.Tap Available.

•To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.

•To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

The BlackBerry Passport device uses a nano SIM card. To get a nano SIM card for your new device, contact your service provider.

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/ deviceswitch.

Try any of the following:

•Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

•Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

•Look for memos and tasks in the BlackBerry Remember app.

•Transfer apps by downloading them from the BlackBerry World storefront.

User Guide

Setup and basics

I can't transfer items using my media card

Try any of the following:

•Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

•Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.

If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

Set up a new BlackBerry ID

Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device.

1.To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create New.

2.Complete the instructions on the screen.

Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.

If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message.

1.On the home screen, swipe down from the top of the screen.

User Guide

Setup and basics

2.Tap Image Settings > BlackBerry ID.

3.Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.

4.Open the email message and follow the instructions on the screen.

Change your BlackBerry ID password

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > BlackBerry ID.

3.Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name, or last name.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > BlackBerry ID.

3.Tap The Edit icon .

Using your BlackBerry ID to switch devices

Using your BlackBerry ID on a new device

When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.

Find your BlackBerry ID on your old device

If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.

1.On the home screen of your old device, click Options.

2.Depending on your device, do one of the following:

•Click Third Party Applications > BlackBerry ID.

•Click Device > BlackBerry ID.

•Click BlackBerry ID.

User Guide

Setup and basics

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

Do one of the following:

•To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.

•To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry ID password.

User Guide

Phone and voice

Phone

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.

Phone icons

Incoming calls

During a call

Icon	Description

The speakerphone icon	Turn on the speakerphone

The mute icon	Mute a call

The call notes icon	Take notes during a call

The add calls icon	Start a conference call

The dial pad icon	Show the dial pad

The merge calls icon	Merge calls to start a conference call

The split calls icon	Split a conference call into multiple calls

the BBM Video icon	Move a call to BBM Video

Making and receiving calls

Make a call

1.In the Phone app, tap The dialpad icon .

2.Dial a number.

User Guide

Phone and voice

3.Tap Call.

Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <NAME> or Call <NUMBER>.

Call a recent number or speed dial contact

1.In the Phone app, tap The Calls icon .

2.Tap a name, number, or speed dial contact.

Tip: To send a text message to a recent number, beside the number, tap The down arrow > The text message icon .

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Call someone from your contact list

1.In the Phone app, tap The Contacts icon .

2.Tap a contact.

3.If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or

Mobile.

Answer or decline a call

Do one of the following:

Use Reply Now to send a message to a caller

You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.

1.When you receive an incoming call, tap The Reply Now text icon or The Reply Now BBM icon .

2.Do any of the following:

•To send one of the default Reply Now messages, tap a message.

•To compose a new message, tap Custom Message. Type a message and tap The Send icon .

Silence the ring tone when you receive a call

If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call.

When you receive an incoming call, tap The silence ring tone icon .

User Guide

Phone and voice

Put a call on hold

While on a call, press and hold The mute icon until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember.

Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

1.While on a call, tap The notes icon .

2.Type your notes and include information such as a title, due date, and tags.

3.Tap Save.

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Holster.

3.Do any of the following:

•Turn on the Answer a Call by Removing Device From Holster switch.

•Turn on the End Call by Putting Device Back in Holster switch.

Automatically answer a call when a Bluetooth headset is connected

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Bluetooth.

3.Turn on the Automatically Answer a Call When Connected to a Headset switch.

When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.

User Guide

Phone and voice

While on a call, tap Audio > Handset.

To move a call back to the headset, tap Audio > Headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap The BBM Video icon .

Start a conference call

1.While on a call, make or answer another call.

2.To merge the calls, tap Merge .

Answer a second call while already on a call

1.If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

2.If you put the first call on hold, to merge both calls and start a conference call, tap The Merge icon .

To add more people to the conference call, repeat steps 1 and 2.

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

1.While on a call, tap The add call icon .

2.Do any of the following:

•Tap a phone number, name, or speed dial contact.

•Tap The Contacts icon . Tap a contact.

•Tap The dial pad icon . Dial a number.

3.To merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

1. While in a conference call, to view the conference call participants, tap The more tabs icon > The down arrow .

User Guide

Phone and voice

2.Do one of the following:

•To remove a person from the conference call and hang up, tap End Call .

•To remove a person from the conference call and keep them in a separate call, tap Split .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.

1.In the Phone app, tap The Calls icon or The Contacts icon .

2.Touch and hold a contact or phone number.

3.Tap The Add to Speed Dial icon .

Add a contact to your keyboard speed dial list

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Shortcuts and Speed Dial.

3.On the screen, tap the key that you want to associate with the contact.

4.Tap Speed Dial.

5.Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Delete a contact or number from your speed dial list on the Calls screen

1.In the Phone app, tap The Calls icon .

2.In your speed dial list, touch and hold a contact or number.

3.Tap The Delete icon .

Delete a contact from your keyboard speed dial list

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Shortcuts and Speed Dial.

3.Touch and hold a speed dial contact.

4.Tap The Delete icon .

User Guide

Phone and voice

Hide your speed dial list on the Calls screen

1.In the Phone app, tap The Calls icon .

2.Swipe down from the top of the screen.

3.Tap The Speed Dial icon .

Call waiting, call forwarding, and call blocking

How do I block calls?

When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Call Blocking.

3.Turn on any of the switches.

The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap The change password icon .

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Call Waiting.

3.Turn on or turn off Call Waiting.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Call Forwarding.

3.Turn on any of the switches.

4.To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

User Guide

Phone and voice

Phone options

Turn on Priority Calling

If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Priority Calling.

3.Turn on the Use Priority Calling switch.

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use

the Priority Line.

Change your default Reply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Reply Now.

3.Tap the message you want to change.

4.Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Show my Number.

3.Turn on the Allow My Number to Appear When Calling switch.

Adjust the bass and treble of your calls

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Call Audio.

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Set a default area code or country code

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Smart Dialing.

•To change the default country code, tap Country Code. Tap a country.

•To change the default area code, in the Area Code field, type an area code.

Tap any of the drop-down lists to change other smart dialing options.

Limit the phone numbers that you can call

When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Fixed Dialing Numbers.

3.Turn on the Fixed Dialing Numbers switch.

4.Enter the SIM security code provided to you by your service provider.

5.Tap OK.

6.Tap Edit List.

7.Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Call Summary.

To reset the call times on your Call Summary screen, tap the Reset icon .

Tip: To see the details of a specific call, in the Phone app, tap The Calls icon . Next to a contact name or phone number, tap The down arrow > The info icon .

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Find your own phone number

1.In the Phone app, tap The Calls icon .

2.Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.

Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.

Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call

While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.

A message appears on your device to notify you that answering another call will end your current call.

Notifications and ringtones

You can personalize your BlackBerry device by customizing your notification profiles and changing your ringtones. You can turn off all of your alerts, set your device to vibrate, choose a ringtone, and more. The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you receive your messages.

About notifications

Notification profiles

You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent, Do Not Disturb, Meeting, and Bedside. Each profile has a default setting, but you can customize the settings and change things like the volume level and ringtone. You can also add your own notification profiles and customize the settings.

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Customized app notifications

You can set customized notification settings for apps within a specific profile. App-level customizations are set on a perprofile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles.

Contact-specific notifications

You can set contact-specific notifications that can override the notification settings for profiles and apps, depending on how the notification settings are set up. The contact customizations can be set to override the settings for the notification profiles and any customized app notification settings that you set, or the contact-specific notifications can follow the settings.

Level 1 alerts

You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings.

Edit your notification profiles

Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit Profiles.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Under Edit Profiles, tap the profile that you want to change.

4.If necessary, to change the description of the profile, tap The Clear icon . Enter a short description of the profile.

5.Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

6.If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications.

Add notification profiles to your device

In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Tap The Add icon .

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4.In the Enter profile name field, enter a name for the profile.

5.Tap OK.

6.Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

7.If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications.

Add a notification profile to your quick settings

You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your profiles from your device home screen.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Tap The Quick Settings icon .

4.Tap to select the notification profiles that you want to add to your quick settings.

5.To rearrange the order that the profiles are listed in, tap The Rearrange icon . Touch and hold a notification profile and drag it to where you want it to appear in the list. Tap The Save icon .

To select a notification profile, in your quick settings, tap The Notification icon . Scroll through your list of notification profiles and tap the one that you would like to set.

Change your ringtone

Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.

Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry 10 device.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.In the Ringtone drop-down list, tap a ringtone.

Change the volume of your notifications

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.To adjust the volume of your notifications, move the slider back and forth.

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How do I turn off all sounds and ringtones except for calls?

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.In the Active Profile drop-down list, tap Phone Calls Only.

Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. Tap Bedside.

Customize notifications for a contact

Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.At the bottom of the Notifications screen, tap Contact Notifications.

4.Tap The Add icon .

5.Tap a contact.

6.Do any of the following:

•Tap Phone Calls.

•Tap Email Messages.

•Tap BBM.

•Tap Text Messages.

•Tap Other Messaging, which includes apps such as Facebook, Twitter, LinkedIn, and more.

7.Do one of the following:

•Turn off the All Notifications switch.

•Change the Sound, Ringtone, Vibrate, LED, or Instant Previews settings.

Note: If you set any of the drop-down lists to Profile Setting, the sound, tone, vibrate, or LED settings reflect what is set in the active profile. If you make any changes to the drop-down lists, these changes override the settings in the active profile.

Contacts that you set customized notifications for are listed on the Contact Notifications screen.

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Customize notifications for an app

You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts.

Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Tap a profile.

4.Tap Customize App Notifications.

5.Tap an app.

6.Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings.

7.To make the updated settings the default notification settings for the app in all of the notification profiles, tap The Set As Default icon .

Note: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification settings that you set.

To reset the notification settings for the app to the current profile settings, tap The Reset to Profile icon .

Turn off all alerts

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.In the Active Profile drop-down list, tap Do Not Disturb.

Change the notification settings for Level 1 alerts

You can create custom notifications for important messages. Level 1 notifications override the notification settings set for all profiles.

Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap The More Actions icon > The Settings icon . Tap Priority Hub > The Add Rule icon . Enter the rule details and select the Enable Level 1 Alert check box.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.At the bottom of the screen, tap Level 1 Settings.

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4.Do any of the following:

•Turn on the Sound, LED, or Instant Previews switch.

•Change the Ringtone or Vibrate settings.

View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device.

When a preview appears at the top of the screen, do one of the following:

•To view the message in the BlackBerry Hub, tap the preview.

•To dismiss the preview, tap The dismiss icon .

•To ignore the preview, wait a few seconds until it disappears.

•To reply to a BBM message or text message without leaving the app that you're currently in, tap The Reply icon .

Turn off Instant Previews

For some notification profiles, by default, the Instant Previews feature is turned on.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Tap a notification profile.

4.Turn off the Instant Previews switch.

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without leaving the app that you're currently in.

While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.

1.To respond to Instant Previews, tap The Reply icon .

2.Press any key on the keyboard.

3.Type your message.

About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.

User Guide

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Turn off Lock Screen Notifications

By default, Lock Screen notifications are turned on.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Security and Privacy > Lock Screen.

3.Turn off the Lock Screen Notifications switch.

View Lock Screen Notifications

1.To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.

2.To view the Lock Screen Notifications, tap the notification icon.

Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Set your screen to turn on for new notifications

You can set your BlackBerry device to turn on when you receive notifications.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Security and Privacy > Lock Screen.

3.Turn on the Turn on Screen for New Notifications switch.

Set Lock Screen Notifications to only display the sender info

You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Security and Privacy > Lock Screen.

3.Turn on the Show Sender Only switch.

Troubleshooting: Notifications and ringtones

If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics.

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

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•On the home screen, swipe down from the top of the screen. Verify that the Do Not Disturb profile isn't the active profile.

•If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the contact.

•If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate settings are turned on.

My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked.

Voicemail

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.

With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.

If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub.

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Voicemail.

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