BlackBerry RGB140LW User Manual

STRICTLY	Guide
BlackBerry XYZ Smartphone
CONFIDENTIAL
	User

STRICTLY CONFIDENTIAL

Published: 2013-08-14

SWD-20130814145914634

Contents
STRICTLY
Get started.....................................................................................................................................................		6
Getting to know your device............................................................................................................................		6
How To demo videos....................................................................................................................................		27
Device Switch..............................................................................................................................................		37
Display........................................................................................................................................................		43
Search.........................................................................................................................................................		46
Phone..........................................................................................................................................................		48
Phone..........................................................................................................................................................		48
Visual Voice Mail..........................................................................................................................................		55
BBM Video..................................................................................................................................................		57
	CONFIDENTIAL
Ring tones, sounds, and alerts......................................................................................................................		59
View and respond to Instant Preview notifications		......................................................................................... 60
Lock Screen Preview notifications................................................................................................................		61
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................		61
Messages....................................................................................................................................................		63
BlackBerry Hub...........................................................................................................................................		63
Passwords and security................................................................................................................................		85
Security.......................................................................................................................................................		85
Work space and BlackBerry Balance............................................................................................................		99
BlackBerry ID............................................................................................................................................		104
Password Keeper.......................................................................................................................................		107
Media........................................................................................................................................................		112
Camera.....................................................................................................................................................		112
Pictures.....................................................................................................................................................		117
Music........................................................................................................................................................		121
Videos.......................................................................................................................................................		127

BlackBerry Story Maker.............................................................................................................................		131
STRICTLY
Media sharing............................................................................................................................................		133
Maps and locations....................................................................................................................................		135
Maps.........................................................................................................................................................		135
Location services.......................................................................................................................................		139
Compass...................................................................................................................................................		140
Applications and features...........................................................................................................................		142
Remember................................................................................................................................................		142
Calendar....................................................................................................................................................		146
Contacts....................................................................................................................................................		153
Clock.........................................................................................................................................................		158
Calculator..................................................................................................................................................		162
Browser.....................................................................................................................................................		163
	CONFIDENTIAL
Smart Tags................................................................................................................................................		170
Voice Control.............................................................................................................................................		173
Games.......................................................................................................................................................		178
Organizing apps.........................................................................................................................................		180
Documents and files..................................................................................................................................		182
Documents To Go......................................................................................................................................		182
File Manager..............................................................................................................................................		188
Storage space and media card...................................................................................................................		192
Settings and options..................................................................................................................................		198
Connections..............................................................................................................................................		198
Software Updates......................................................................................................................................		215
Language..................................................................................................................................................		216
Keyboard and typing..................................................................................................................................		217
Battery and power.....................................................................................................................................		222
Accessibility..............................................................................................................................................		226
BlackBerry Link features on your device.....................................................................................................		235

Legal notice...............................................................................................................................................

238

STRICTLY CONFIDENTIAL

User Guide Get started

Get started

STRICTLYGetting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2

The messages icon BlackBerry Hub

Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as

specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with you).

Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that you receive. Attachments that are associated with a work space account are not shown when the work space is locked.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.

For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.

The keyboard icon BlackBerry Keyboard

Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses on shift, symbol, and delete keys are different so you can distinguish the keys from regular key presses.

When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste text more quickly. For more information, see Keyboard and typing.

The Camera icon Camera

Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person before taking the picture.

CONFIDENTIAL

Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking it.

For more information, see Calendar.

User Guide	Get started
You can peek at the last picture that you took to see if you captured what you wanted.
STRICTLY
For more information, see Camera.

he BlackBerry Story Maker icon BlackBerry Story Maker

Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social networking accounts, and more.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember icon BlackBerry Remember

Search: You can search within the BlackBerry Remember app for specific items.

Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the

item. CONFIDENTIAL

Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar notifications.

For more information, see Remember.

The Calendar icon Calendar

Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees, that you are running late for the meeting.

Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to ICS feeds.

Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen for adding calendar events.

The Smart Tags icon NFC and Smart Tags

New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go. For more information, see NFC and Smart Tags.

For more information, see BBM Video.

User Guide Get started

The Browser icon BlackBerry Browser

STRICTLYYou can quickly see your browsing history by touching and holding the back button beside the address bar. You can invert the colors in reader mode to display white text on a black background.

For more information, see Browser.

Introducing BlackBerry 10: new apps and features

Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.

The messages icon BlackBerry Hub

BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email,

text messages, social networking messages,CONFIDENTIALBBM chats, and instant messages. With a single swipe from any screen, you

can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events. You can easily filter the types of messages that appear.

For more information, see BlackBerry Hub.

The keyboard icon BlackBerry Keyboard

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. You can even type in two or more languages at once!

For more information, see Keyboard and typing and Language.

The BBM icon BBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon. You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.

User Guide Get started

The Camera icon Camera and Time Shift mode

STRICTLYYour BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen.

ime Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.

For more information, see Camera.

The BlackBerry Story Maker icon BlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes.

For more information, see BlackBerry Story Maker.

A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device.

For more information, see Remember.

The Contacts icon Contacts

The Contacts app contains details about the contact, updates and company news from the contact’s social network, and events that you and the contact have in common. You can quickly filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.

For more information, see Contacts.

The Calendar icon Calendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see Calendar.

The BlackBerry RememberCONFIDENTIALicon BlackBerry Remember

For more information, see Search.

For more information, see Videos.

The search icon Search

User Guide Get started

The Browser icon BlackBerry Browser

STRICTLYhe new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader

mode to remove distracting clutter. For more information, see Browser.

The Music icon Share, stream, or display your media files

With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.

For more information, see Media sharing.

The Pictures icon Picture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.

For more information, see Pictures

The Videos icon Video editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.

CONFIDENTIAL

User Guide Get started

The Voice Control icon Voice Control

STRICTLYhe Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post

tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.

For more information, see Voice Control.

The BlackBerry World icon BlackBerry World

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want children to access.

The Smart Tags icon NFC and Smart Tags

Near Field Communication (NFC) is a shortCONFIDENTIAL-range wireless technology that's designed for transferring data quickly.

BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.

For more information, see NFC and Smart Tags.

The BlackBerry Balance icon BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.

For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?

• In many apps, you can tap Image Back to return to the previous screen.

• To minimize an app and return to the home screen, swipe up from the bottom of the screen.

User Guide

Get started

BlackBerry smartphone showing a directional arrow moving upwards from the bottom of the screen to minimize an app

STRICTLYHow do I get to the menu? as an Active Frame

There is no Menu Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.

BlackBerry smartphone showing how to tap the more tabs icon to navigate within an app, how to touch and hold an item to open a menu of actions for that item, and how to tap the more actions icon to open the menu for the app.

How do change my settings and options?

Do any of the following:

•To change the settings in an app, swipeCONFIDENTIALdown from the top of the screen. Tap The Settings icon. .

•To see other options in many apps, tap The more actions icon .

•To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Image Settings.experience,YouToBlackBerryAllWhere

BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to the BlackBerry Hub

User Guide Get started

STRICTLYWhere are my ring tones and notification profiles?

• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

• You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode .

• You can set custom ring tones for contacts in the Contacts app.

• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Image Settings > Notifications.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.

•If you used BlackBerry Link to transferCONFIDENTIALthe files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

•If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.Where

to display your phone number.

User Guide Get started

Where is Password Keeper?

STRICTLYhe Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link

or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of information displayed, tap an option in the drop-down list.

How do search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap Search .

What is BlackBerry ink?

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You

can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can installCONFIDENTIALon your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Home screen, keys, and icons

Your device at a glance

BlackBerry smartphone showing the front of the device, with the USB port and H MI port featured at left. The callouts show the screen lock and power on and off button and the headset jack on the top of the device. The notification LED and front camera are shown on the front of the device. Volume up, volume down, and a dual purpose mute and Voice Control button are shown on the right of the device.

Home screen at a glance

Image of the home screen showing active frames, and arrows to indicate swiping left to scroll through apps and swiping right to see the BlackBerry Hub. Image also shows network and status indicators at the top of the screen and Phone, Search, and Camera icons at the bottom of the screen.

User Guide Get started

STRICTLY
	Application icons
	Icon	Description
	he Contacts icon	Contacts
		Access the contacts from all of your accounts, as well as their updates and your shared
		activities, in a single app.
	The Browser icon	Browser
		View webpages more easily using the reader mode, and share webpages quickly with your
		contacts.

	The Calendar icon	Calendar
		View all your events in one place, including events you added from your email accounts
		and social networking accounts. You can filter events according to your account.

	The BBM icon	BBM	CONFIDENTIAL
			CONFIDENTIAL
		Chat in real time by using text or video, and share files with up to 30 BBM contacts.

	The Text Messages icon	Text Messages
		Send and receive SMS and MMS messages, if provided as part of your wireless service
		plan.

	The BlackBerry World icon	BlackBerry World
		Download, buy, rate, and review apps, games, music, and videos.

	The BlackBerry Remember	Remember
	icon	A productivity app for collecting and categorizing the information you want to remember.


	The Docs To Go icon	Docs To Go
		Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
		Edit, view, and present Microsoft PowerPoint presentations.

	The Pictures icon	Pictures
		View, edit, and share pictures that you take with the Camera app or that are saved on your
		device.

	The Music icon	Music
		Share your music quickly and easily with your contacts. Wirelessly play your music on
		home entertainment equipment.

	The Videos icon	Videos

User Guide Get started

Icon	Description

STRICTLYopportunities for your career.
	View, edit, and share videos that you take with the Camera app or that are saved on your
	device. Wirelessly play your videos on home entertainment equipment.
he BlackBerry Story Maker	Story Maker
icon	Create and share a movie that you make using pictures, videos, and music on your device.
The Facebook for	Facebook
BlackBerry smartphones	View your Facebook notifications, upload photos and videos, and check in to Places.
icon
icon
The Twitter for BlackBerry	witter
smartphones icon	Follow the stories, ideas, and opinions that interest you by sending and receiving short

	messages known as tweets.

The LinkedIn icon	inkedIn
	Build and connect with your professional network and get access to ideas and

The Maps icon	Maps	CONFIDENTIAL
		CONFIDENTIAL
	Search for places, get turn-by-turn directions, and save favorite places.

The Games icon	Games
	Find games to download and play. Add your friends so that you can view their games or
	challenge them to a game.

The YouTube icon	YouTube
	Share your videos with friends, family, and the world.

The Voice Control icon	Voice Control
	Speak your commands to make a call, send messages, search the Internet, and more.

The Clock icon	Clock
	Track the time using a world clock, stopwatch, timer, and alarm clock.

The Calculator icon	Calculator
	Perform calculations using a standard and scientific calculator, tip calculator, and unit
	converter.

The Compass icon	Compass
	Navigate using the compass, or let the compass connect to satellites to find your location.

The File Manager icon	File Manager
	View, save, and share files that are stored on your device, on a media card, or on devices or
	networks that your device is connected to.

Notification icons

User Guide Get started

	Icon	Description

	he Smart Tags icon	Smart Tags
		Store and create tags that contain info such as text, phone numbers, and links that you
		can share with others on printed materials or by tapping the backs of your devices
		together.

	he Settings icon	Settings
		Change the settings for network connections, accounts, display, language, and more.

	The Adobe Reader icon	Adobe Reader
		View PDF files on your device and share them with others over email, BBM, and more.

	The Phone icon	Phone
		Place conference calls, check voice mail, or move a call to BBM Video.

	The Camera icon	Camera
		Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
STRICTLY
		picture.

	The Setup icon	Setup
		Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
		10 OS.

	The Help icon	Help
		Find out how to do things quickly on your device, read FAQs, and learn tips that can help
		increase your productivity.
			CONFIDENTIAL

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the New item indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.

Icon	Description

The email message icon	Email message

The text message icon	Text message

The BBM message icon	BBM message

The Facebook message icon	Facebook message

The Twitter message icon	Twitter message

The LinkedIn message icon	LinkedIn message

Set up your device

Insert a media card

User Guide Get started

	Icon	Description

	STRICTLY
	he phone call icon	Phone call
	he notification message icon	Notification messages from apps and services such as
		BlackBerry World

Setup and activation

Inserting the SIM card and media card Insert the SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.

1. From the bottom of your BlackBerry device, pull up the back cover.

2. With the metal contacts pointing towardCONFIDENTIALthe back of the device, insert the SIM card into the slot on the left side of your device.

BlackBerry device showing where to insert the SIM card.

A media card is optional. If a media card is included, it might already be inserted.

1. From the bottom of your BlackBerry device, pull up the back cover.

2. With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of your device.

This illustration shows where to insert or remove the media card.

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup Setup icon on the home screen.

The Setup app prompts you to enter an existing BlackBerry or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

You can use the Setup app to:

User Guide	Get started
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
STRICTLYBefore you switch devices
• ransfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1.	On the home screen, swipe down from the top of the screen.
2.	Tap The Settings icon > Accounts.
3.	If you already added an account to your device, tap The Add Account icon to add another account.

•Switching from BlackBerry Device SoftwareCONFIDENTIAL5.0 or later? On a computer, you can use BlackBerry Link to switch devices. Learn how to switch devices using BlackBerry Link.

•Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn how to switch devices using a media card.

•Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch devices using BlackBerry Protect.

•Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn how to switch devices using the device switch app.Before you switch BlackBerry devices, make sure that you have the following:For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

Turn off your device

User Guide	Get started
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
STRICTLY

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1.To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2.To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option.

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

What if I have contacts onCONFIDENTIALmy SIM card?

If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.

Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device, press the Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

Power and charging

Press and hold the Power/Lock key on the top of your BlackBerry device.

This illustration shows the Power/Lock key on the top of the device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.

User Guide	Get started
Press the Power/Lock key on the top of your device.
STRICTLY
o wake up your device, swipe up from the bottom of the device screen.

Illustration of the device with a directional arrow moving from below the device's screen to more than halfway up the screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .

• To reset your device, press and hold the Power/Lock key for ten seconds.

•Charge your device for an extended periodCONFIDENTIALof time rather than charging in small increments, for example, charging for less than 15 minutes.

•Avoid using your device while it is charging, to help it charge faster.

•Charge your device often, even when the battery charge isn't low.

•Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.

•Avoid leaving your device turned off with a low battery power level for an extended period of time.Charge your device

User Guide Get started

STRICTLYLock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Scroll and move betweenCONFIDENTIALitems

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub and the home screen, slide your finger left and right.

Illustration of a directional arrow pointing upward from the bottom of the device. Illustration of a directional arrow moving to the left from the right side of the device.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Illustration of a slider bar with a directional arrow moving from the slider bar handle to the right along the bar.

User Guide Get started

elect items

Do any of the following:

• o select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

• o highlight an item without opening it, touch and hold the item.

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select more icon and tap additonal items. To clear an item, tap it again.

Illustration of a single finger tap selecting a single item.

Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can
STRICTLYmagnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
	Illustration of two directional arrows moving apart from each other. Illustration of two directional
	arrows moving towards each other.
Move items from one place to another
1.	On the home screen, touch and hold the item you want to move.
2.	When the item starts to pulsate, slide your finger to where you want the item to be.
	Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the
	arrow is a highlighted box, indicated an item that was moved.
	CONFIDENTIAL
Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.

Swipe up from the bottom of the screen.

User Guide	Get started
Illustration of the device with a directional arrow moving from below the device's screen to midway up
the screen. There is a box at the end of the arrow, indicating an app that is minimizing.
STRICTLY

ip: When you're done using your app, you can close it by tapping The close icon in the lower-right corner of the app.

View the Hub

You can peek at or open the BlackBerry Hub from anywhere on your device

From the bottom of the screen, slide your finger up and to the right.

Gesture showing how to peek at the BlackBerry Hub

Show the menus

You can find additional features, options, and help by exploring the menus.

•To see the additional actions for a specificCONFIDENTIALitem within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.

•To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that particular app. If you are not in an app, you can see the device settings.Show

User Guide Get started

STRICTLYNavigating within an Android app

ome of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.

• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.

Illustration of an arrow representing a touch moving from below and halfway across the screen, diagonally up and to the left.

Personalizing your device

1.In the BlackBerry World storefront, tapCONFIDENTIALan item.

2.In the upper-right corner of the screen, tap the button with the price displayed on it.

3.To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method.

4.Tap Purchase.

1.On the home screen, swipe down from the top of the screen.

User Guide		Get started
2.	Tap Settings Settings > Notifications.
STRICTLY
	• To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,
	Vibrate, LED, Previews, or Volume settings.
	• o change the notification settings for a particular app, for example the Phone, in the Notifications section, tap
	an application. Change the settings.
Change your font size
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Display.
3.	In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1.	Open a picture.

2.Tap More > The set as icon > Wallpaper.

Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper.

Set an alarm

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.

1.	Tap The Alarm Clock icon .
2.	Set the Alarm switch to On.
3.	Touch and hold the dial outside of the clock face.
4.	Slide the dial around the clock face to your desired time.
5.	To save the alarm time, tap anywhere on the screen.
		CONFIDENTIAL

Bookmark a favorite webpage

On a webpage, tap More actions > Add to Bookmarks .

Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.

User Guide Get started

elf-help support icon	Visit blackberry.com/support for self-help resources such
	as manuals and knowledge base articles. Watch videos to
	learn how to set up or use features on your device. Find
	answers or post your own question on community forums.
	Share tips and solutions on social networks and BlackBerry
	blogs.
Contact support icon	Visit blackberry.com/contact for information about who to
	call for warranty information, billing, repairs, or technical
	support.

Tutorial: Searching the Help app on a BlackBerry 10

device
STRICTLYThis tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
How To demo videos
	CONFIDENTIAL

Overview

Video: Getting around the BlackBerry interface

Get around the home screen of your new BlackBerry device, open and minimize apps and lock or unlock your device. Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.

Note: This video is available in English only.

User Guide	Get started
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/smartphone-interface/index.html
STRICTLY
Video: Keys and features
Get around the hardware of your BlackBerry device - find out what each button does, what the LED light means and more.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/hardware-tour/index.html
CONFIDENTIAL
Video: Using the touch screen

Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe through home screen panels and to open or close apps and get more done with a few simple gestures.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/touch-screen-gestures/index.html

Video: BlackBerry Hub

Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your status from the BlackBerry Hub.

Note: This video is available in English only.

User Guide Get started

STRICTLYhttp://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/blackberry-hub/index.html

Video: Keyboard and typing basics

The new touchscreen BlackBerry Keyboard provides an effortless typing experience. It learns your writing style and suggests words to help you type faster, more accurately and with the least amount of effort. And if you tend to mistype certain letters, the keyboard will remember and subtly adjust to make sure you hit the right key.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-CONFIDENTIALz30/na/ca/gen/how-to/your-blackberry-z30-smartphone/keyboard/keyboard-and- typing/index.html

Video: Searching your BlackBerry device

Search your BlackBerry device and refine the results.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30- overview/search-smartphone/index.html

User Guide Get started

STRICTLYVideo: Personalize your device

Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting customized ring tones and alerts.

Note: his video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/personalization/ personalize-smartphone/index.html

Setup	CONFIDENTIAL

Video: Set up your BlackBerry device

Just opened up your brand new BlackBerry device? Find out how to get started - learn the basics and set it up. Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/getting- started/index.html

Video: Transferring data to your new device

Switch from an older device to your new BlackBerry device and get all your information transferred over. Note: This video is available in English only.

User Guide Get started

STRICTLYhttp://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/device- switch/index.html

Video: Setting up accounts

Add your email and social accounts to your BlackBerry device and find out how to sync them.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/ account-setup/index.html

Connections

Video: Bluetooth and Wi-Fi connections

Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections.

Note: This video is available in English only.

CONFIDENTIAL

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/connections/bluetooth- wifi/index.html

Video: Browser basics

Apps

Make calls on your BlackBerry device.

Video: Making calls

User Guide Get started

STRICTLYVideo: Connect to your computer with BlackBerry Link

Download BlackBerry Link on your computer to access, sync and organize content between your BlackBerry device and computer. Music, photos, video and files can all be synced and shared between your devices, your PC or your Mac.

Note: his video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/ index.html

Note: This video is available in English only.CONFIDENTIAL

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/phone/making-calls/ index.html

Customize the BlackBerry Browser on your device with privacy and security settings and bookmarks.

Note: This video is available in English only.

User Guide Get started

STRICTLYhttp://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/browser/browse-the-web/browser-basics/index.html

Video: Calendar basics

Spend less time managing schedules and tasks – BlackBerry Calendar makes managing your busy schedule simple. When you create a new appointment, BlackBerry Calendar suggests who to invite based on your existing events and who you invited last time. It will even show you friends’ recent messages and social updates.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-CONFIDENTIALz30/na/ca/gen/how-to/apps/calendar/using-calendar/index.html

Video: Organizing tasks and notes with BlackBerry Remember

Group relevant photos, lists, messages and web links into one place with BlackBerry Remember – then sync tasks with your Microsoft Outlook calendar. Plus, with Documents To Go and Adobe Reader built in, you can update spreadsheets, documents and presentations on the move.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/blackberry-remember/index.html

User Guide Get started

STRICTLYVideo: Documents To Go - Getting Started

With Documents To Go, BlackBerry devices allow you to stay productive without having to carry a laptop, with a true mobile productivity suite. Update inventory charts in a spreadsheet, make last minute edits to a press release, give stunning presentations or get feedback from a colleague over BBM Video, all without the need for a laptop. (Compatible BlackBerry devices, Wi-Fi, 4G or HSPA+ connection required.)

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/docs-to-go-getting-started/index.html

Video: Get Started with BBMCONFIDENTIAL

Use BBM on your BlackBerry device - modify your display information, begin a chat, use BBM groups and BBM Video. Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/getting-started-with-bbm/ index.html

Video: BBM Video chat with Screen Share

Switch your BBM chat to a BBM Video conversation and talk face-to-face with those that matter to you most. Use the new Screen Share feature to show photos, your browser, or review a business document together. You can even share the view from your camera.

Note: This video is available in English only.

User Guide Get started

STRICTLYhttp://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/bbm-video-screen-share/ index.html

Media

Video: Taking pictures

Learn how to switch between the front and rear cameras on your BlackBerry device, all about the camera menu options and how to take pictures even on lock screen.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-CONFIDENTIALz30/na/ca/gen/how-to/media/camera/taking-pictures/index.html

Video: Taking pictures using the Time Shift mode

Pinpoint and adjust elements of your picture to get the photo you want. Time Shift mode captures milliseconds before and after your photo--so you can scroll back on the dial to open one friend's eyes and then forward to catch your other friend smiling. Share the photo when you're done with a few simple gestures.

Note: This video is available in English only.

Video: Media sharing

User Guide	Get started
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/time-shift-mode/index.html
STRICTLY
Video: Edit a picture
Use advanced features to edit your pictures and save the revised version on your BlackBerry device.
Note: his video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/pictures/picture-editor/index.html
Video: Watching your videos
CONFIDENTIAL

Enjoy watching videos on your BlackBerry device. Adjust the video size, use the volume buttons for easy listening and share it.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/video-player/watching-videos/index.html

Share the media you create with the world. Display your masterpiece on the big screen for all to see. Simply connect to your TV via HDMI or tap 'Play on' to link wirelessly through DLNA. You can share with your social networks too just by using a few simple gestures.

Note: This video is available in English only.

User Guide Get started

STRICTLYhttp://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/media-sharing/media-sharing/index.html

Video: Creating stories with BlackBerry Story Maker

Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie in just a couple of swipes, then share with the world.

•Switching from BlackBerry Device SoftwareCONFIDENTIAL5.0 or later? On a computer, you can use BlackBerry Link to switch devices. Learn how to switch devices using BlackBerry Link.

•Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn how to switch devices using a media card.

Update BBM

User Guide Get started

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer

supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch STRICTLYdevices using BlackBerry Protect.

• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn how to switch devices using the device switch app.

ip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

• Click Options > About.

• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you

used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.

BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use CONFIDENTIALyour BlackBerry , such as BBM and BlackBerry Protect.

User Guide Get started

STRICTLYBacking up and switching devices

ransfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data.

1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink. 2. Open BlackBerry Link.

3. Connect your current BlackBerry device to your computer using a USB cable. 4. Complete the instructions on the screen.

5. When prompted, connect your new BlackBerry 10 device using a USB cable. 6. Complete the instructions on the screen.

1.On your BlackBerry 7 device, click SetupCONFIDENTIAL> Device Switch.

2.Click Using a Media Card > Save Data.

3.Complete the instructions on the screen.

4.When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device.

5.On your BlackBerry 10 device, on the home screen, tap Setup > Device Switch .

visit the BlackBerry World storefront.

User Guide Get started

STRICTLYransfer data to a new device using BlackBerry Protect

Before you begin:

o use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier.

You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.

1. On your previous device or using the BlackBerry Protect website, back up your data.

2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect. 3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.

4. Tap Restore. Select your previous device as the device that you want to restore data from. 5. Tap Restore.

Transfer data from an iPhone or Android device

1.On your BlackBerry 10 device, visit CONFIDENTIALwww.blackberry.com/deviceswitchapp and download the device switch app.

2.Open the device switch app.

3.Complete the instructions on the screen.

User Guide Get started

STRICTLYRestoring BBM

he first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM 6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the same BlackBerry D to restore your BBM data over the wireless network.

After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.

Transfer passwords to Password Keeper

You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To

1.	On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2.	On the home screen, tap Password Keeper.
3.	Enter your Password Keeper password.
4.	Swipe down from the top of the screen.
5.	Tap Settings Settings > Import Passwords.
6.	Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
	to the Password Keeper app.
1.	On the home screen, swipe down fromCONFIDENTIALthe top of the screen.

2.Tap The Settings icon > Accounts.

Do one of the following:

User Guide

Get started

3.If you already added an account to your device, tap The Add Account icon to add another account.

STRICTLYips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

• If you have a media card, move it from your old device to your new device.

• To receive all of your messages and updates, add email and social networking accounts to your new device.

• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and then enter the password incorrectly ten times.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your device and discover tips and tricks.

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

How do I reset my lost or forgotten BlackBerry ID password?

The BlackBerry 10 device uses a micro SIMCONFIDENTIALcard. To get a micro SIM card for your new device, contact your service provider.

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry password.

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/ deviceswitch.

User Guide

Get started

Try any of the following:

STRICTLY• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Display		CONFIDENTIAL

Change your backlighting
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Display.
3.	To adjust the brightness, move the slider back and forth.
Change your font size
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Display.
3.	In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1.	Open a picture.
2.	Tap More > The set as icon > Wallpaper.

User Guide		Get started
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
STRICTLY
Change your display language
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Language and Input.
3.	In the Language drop-down list, tap the language that you want to use.
Change your device's regional settings
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Language and Input.
3.	In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,
	and number format.

1.If you don't have a password yet, onCONFIDENTIALthe home screen, swipe down from the top of the screen. Tap Image Settings

> Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.

2.To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap Lock .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap Image Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.

User Guide	Get started
• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap	Image Settings > Security and Privacy > Device Password > Lock Device When Holstered.
STRICTLY

o unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Lock your work space

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data on your device.

1.If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance > Set Password. Type a password.

2.On the home screen, swipe down from the top of the screen.

•To immediately lock your work space, tap Briefcase .

•To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of

1.Using an HDMI cable, connect yourCONFIDENTIALBlackBerry device to an HDMI display.

2.Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap

Image Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.TakeNote: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in

your work space.

4. Change your search settings.

2. Tap Image Settings > Search.

User Guide Get started

earch

Search your device

When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.

1.	Tap The search icon .
2.	Enter your search terms.
3.	To see all of the results for a particular category, in the lower-right corner of the category, tap The expand icon .
Tip: You can search your device by speaking instead of typing by using the Voice Control app.
STRICTLY
Filter your search results

If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.

Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.

1.	In the Search application, tap the icon that appears beside the text entry field.
2.	Tap the category that you want search results for.
	CONFIDENTIAL

Change your search settings

You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and which search engines to use to extend your searches to the Internet. You can also clear your search history from this screen.

1. On the home screen, swipe down from the top of the screen. 3. Tap the settings you want to change.

User Guide Get started

STRICTLYDo more with your search results

here are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply,

forward, flag, and so on without opening the email.

1. Touch and hold a search result.

2. Tap an action.

Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your finger over them.

CONFIDENTIAL

User Guide Phone

Phone

STRICTLYPhone

Phone at a glance

Image of Phone

Making and receiving calls

1.In the Phone app, tap The ContactsCONFIDENTIALicon .

2.Tap a contact.

3.If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile.Make a callWhen you receive a call, the name or phone number of the caller appears in the middle of your screen.

•To answer a call, touch and hold the name or phone number and drag it to the bottom of the screen.

User Guide

Phone

•To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.

STRICTLYUse Reply Now to send a message to a caller

If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed an incoming call. You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in your contact list. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller is not a BBM contact, the Reply Now message is sent as a text message.

After dismissing a call, do any of the following:

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message. Type a message and tap Send.

Put a call on hold

While on a call, press and hold Mute until Call Held appears on the screen.

1.If you're using the call waiting feature,CONFIDENTIALwhen you receive a call while already on a call, you can do one of the following:

•To put the first call on hold and answer the second call, tap Answer.

•To end the first call and answer the second call, touch and hold Answer. Tap Drop.

2.To merge both calls and start a conference call, tap Merge .Take

To add more people to the conference call, repeat steps 1and 2.

User Guide Phone

STRICTLY
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.	While on a call, tap Add Call.
2.	Do any of the following:
	• Tap a phone number, name, or speed dial contact.
	•	Tap Contacts . Tap a contact.
	•	Tap Dialpad . Dial a number.
3.	To merge both calls and start a conference call, tap Merge .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.	While in a conference call, to view the conference call participants, tap List .
2.	Do one of the following:		CONFIDENTIAL

	•	To remove a person from the conference call and hang up, tap End Call .
	•	To remove a person from the conference call and keep them in a separate call, tap Split .

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1. In the Phone app, swipe down from the top of the screen. 2. Tap Settings > Holster.

3. Do any of the following:

• Set the Answer a Call by Removing Device From Holster switch to On.

• Set the End Call by Putting Device Back in Holster switch to On.

Automatically answer a call when a headset is connected

1. In the Phone app, swipe down from the top of the screen. 2. Tap Settings > Bluetooth.

+ 190 hidden pages

BlackBerry RGB140LW User Manual

Get started

STRICTLYGetting to know your device

New in this release

What's different about BlackBerry 10?

Home screen, keys, and icons

Your device at a glance

Home screen at a glance

Application icons

Setup and activation

STRICTLYBefore you switch devices

Set up email or other types of accounts on your device

Power and charging

•Avoid leaving your device turned off with a low battery power level for an extended period of time.Charge your device

STRICTLYLock your screen

Using the touch screen

Personalizing your device

Where do I find customer support?

How To demo videos

Overview

Video: Getting around the BlackBerry interface

Video: Keys and features

Video: Using the touch screen

Video: BlackBerry Hub

Video: Keyboard and typing basics

Video: Searching your BlackBerry device

STRICTLYVideo: Personalize your device

Setup

Video: Set up your BlackBerry device

Video: Transferring data to your new device

Video: Setting up accounts

Connections

Video: Bluetooth and Wi-Fi connections

STRICTLYVideo: Connect to your computer with BlackBerry Link

Video: Calendar basics

Video: Organizing tasks and notes with BlackBerry Remember

STRICTLYVideo: Documents To Go - Getting Started

Video: Get Started with BBMCONFIDENTIAL

Video: BBM Video chat with Screen Share

Media

Video: Taking pictures

Video: Taking pictures using the Time Shift mode

Video: Edit a picture

Video: Watching your videos

Video: Creating stories with BlackBerry Story Maker

STRICTLYBacking up and switching devices

Transfer data from an iPhone or Android device

Troubleshooting: Device Switch

Display

Change your backlighting

Change your font size

Set a picture as your wallpaper

Change your display language

Change your device's regional settings

Search your device

Filter your search results

Change your search settings

STRICTLYDo more with your search results

Phone

STRICTLYPhone

Phone at a glance

Making and receiving calls

3.If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile.Make a callWhen you receive a call, the name or phone number of the caller appears in the middle of your screen.

STRICTLYUse Reply Now to send a message to a caller

Put a call on hold

Answering calls automatically