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Can’t receive email
Turn iPad o, and then on again. Press and hold the Sleep/Wake button for a few seconds until Â
a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the
Apple logo appears.
If you use one or more computers to check the same email account, it may create a lock-out. Â
For more information, go to support.apple.com/kb/TS2621.
Set up your email account directly on iPad instead of syncing it from iTunes. Go to Settings > Â
Mail, Contacts, Calendars, tap Add Account, then enter your account information. If iPad is
unable to locate your service provider’s settings when you enter your email address, go to
support.apple.com/kb/HT4810 for help setting up your account.
If you have an iPad 4G or 3G model that uses a cellular data network, turn o Wi-Fi so iPad Â
connects to the Internet through the cellular data network. Go to Settings > Wi-Fi, then turn
o Wi-Fi.
For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t
send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.
Sound, music, and video
If iPad does’t have sound or if video won’t play, try these steps.
No sound
Make sure the iPad speaker isn’t covered. Â
Make sure the Side Switch isn’t set to silent. See “ Â Volume buttons” on page 11.
If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the Â
way in.
Make sure the volume isn’t turned all the way down. Â
Music on iPad might be paused. If you’re using a headset with a play button, try pressing the Â
play button to resume playback. Or from the Home screen, tap Music, then tap .
Check to see if a volume limit is set. In Settings, go to Music > Volume Limit. Â
If you’re using the line out port on the optional iPad Dock, make sure that you turn on the Â
external speakers or stereo, and that they’re plugged in correctly and working properly. Use the
volume controls on the the external speakers or stereo, not on iPad.
If you’re using an app that works with AirPlay, check to see if the AirPlay device you’re sending Â
the sound to is turned on and the volume is turned up. If you want to hear sound through
iPad’s speaker, tap and select it from the list.
A song, video, or other item won’t play
The song, video, audiobook, or podcast may be encoded in a format that iPad doesn’t support. For
information about the audio and video le formats iPad supports, go to www.apple.com/ipad/specs.
If a song or video in your iTunes library isn’t supported by iPad, you may be able to convert it to a
format iPad supports. For example, you can use iTunes for Windows to convert nonprotected WMA
les to a format iPad supports. For more information, open iTunes and choose Help > iTunes Help.
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No video or sound when using AirPlay
To send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device must
be connected to the same wireless network. If you don’t see the button, iPad isn’t connected
to the same Wi-Fi network as an AirPlay device, or the app you’re using doesn’t support AirPlay.
When sound or video is being sent to an AirPlay device, iPad doesn’t display video or play Â
audio. To direct the content to iPad and disconnect iPad from the AirPlay device, tap and
select iPad in the list.
Some apps play only audio over AirPlay. If video isn’t working, make sure that the app you’re Â
using supports both audio and video.
If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked, in Â
order to use AirPlay.
Make sure the speakers on the AirPlay device are turned on and turned up. If you’re using an Â
Apple TV, make sure the TV’s input source is set to Apple TV. Make sure the volume control on
iPad is turned up.
When iPad is streaming with AirPlay, it must remain connected to the Wi-Fi network. If you take Â
iPad out of range, playback stops.
Depending on the speed of your network, it may take 30 seconds or more for playback to begin Â
when using AirPlay.
For more information about AirPlay, go to support.apple.com/kb/HT4437.
No image on TV or projector connected to iPad
When you connect iPad to a TV or projector using a USB cable, the attached display automatically
mirrors the iPad screen. Some apps may support using the attached display as a second monitor.
Check the app’s settings and documentation.
To view HD videos in high resolution, use the Apple Digital AV Adapter or a component Â
video cable.
Make sure the video cable is rmly connected at both ends, and that it’s a supported cable. Â
If iPad is connected to an A/V switchbox or receiver, try connecting it directly to the TV or
projector instead.
Make sure that your TV has the proper video input selected, such as HDMI or component video. Â
If no video appears, press the Home button, disconnect and reconnect the cable, and try again. Â
iTunes Store and App Store
To use the iTunes Store or the App Store, iPad must have an Internet connection. See “Network” on
page 12 5 .
iTunes Store or App Store isn’t available
To purchase content from the iTunes Store or the App Store, you need an Apple ID. You can set up
an Apple ID on iPad. Go to Settings > Store > Create New Apple ID.
You can also set up an Apple ID on your computer by opening iTunes and choosing Store >
Create Account.
Note: The iTunes Store and the App Store aren’t available in some countries.
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