Xerox 8830, 8825 Service Manual

4.3 (4)

Transmittal Page

Product

 

Title

Part Number

8825/8830 Printer

 

Service Manual

701P15051

 

 

 

 

Status

 

Date

SUPERSEDES

January 2002

 

Replaces 701P15050 dated May 1999

 

 

 

 

 

 

Search

THE DOCUMENT COMPANY

XEROX

8825/ 8830 Printer

Service Manual

CAUTION

Certain components in the 8825/ 8830 Printer are susceptible to damage from electrostatic discharge. Observe all ESD procedures to avoid component damage.

701P15051 January 2002

NOTICE

While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Corporation arising out of any inaccuracies or omissions.

NOTICE

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified product trained service personal only. Xerox does not warrant or represent that such documentation is complete, nor does Xerox represent or warrant that it will notify or provide to such customer any future changes to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third party provided service. If the customer services such equipment, modules, components or parts thereof, the customer releases Xerox from any and all liability for the customer actions, and the customer agrees to indemnify, defend and hold Xerox harmless from any third party claims which arise directly or indirectly from such service.

Prepared by: Xerox Corporation 800 Phillips Road Bldg. 845-17S

Webster, New York 14580-9791 USA

© 1998, 1999, 2000, 2001, 2002 by Xerox Corporation. All rights reserved. Xerox®, XES®, AccXES®, and The Document Company®

are trademarks of Xerox Corporation.

Xerox product names mentioned in this publication are trademarks of the XEROX CORPORATION.

Introduction

About this Manual ...........................................................................................................

iii

Organization....................................................................................................................

iii

How to Use This Manual .................................................................................................

iv

Repair Analysis Procedures (RAPs) ...............................................................................

v

Repair / Adjustment Procedures .....................................................................................

v

 

01/02

Introduction

 

 

8825/8830 Printer

i

 

Introduction

01/02

 

 

 

 

ii

8825/8830 Printer

About this Manual

This manual is part of a documentation system that includes the training.

This manual contains Repair Analysis Procedures (RAPs), Repair Procedures, Adjustment Procedures, Parts List, Diagnostic Procedures, Installation Procedures, Wiring Data and BSDs.

This manual will enable the Service Representative to repair the 8825/8830 printers. Those service procedures affected by the 8825 configuration differences will be identified using the 8825 product name or Tag number.

Organization

This manual consists of eight sections. The title and description of each section are listed below.

Section 1. - Service Call Procedures

This section contains the following:

Call Flow Procedure

Initial Actions/ System Checks

Print Defect Isolation Procedure

Workstation Checkout Procedure

Status Code Entry Chart

Message Display Entry Chart

Maintenance Procedures

Callback

System Checkout/ Final Action

Call Flow Procedure

The Call Flow Procedure is a list of activities to be performed on each service call.

Initial Actions/ System Checks

This procedure is designed to identify and classify the problem and to refer you to the appropriate RAP in order to repair the problem. When the problem has been repaired, perform the Final Action.

Print Defect Isolation Procedure

This procedure directs the CSE to make test prints, perform test procedures to identify the cause of a print defect.

Workstation Checkout Procedure

This procedure is designed to ensure that the printer is correctly set up to run and communicate with other elements. It consists of a series of connection checks, configuration test prints, PING tests, and tests made from a laptop PC.

Status Code Entry Chart

This table provides a list of status codes, a description of the problem, the components that are affected, RAPs that may resolve the problem, as well as BSD references and Parts List references.

Message Display Entry Chart

This table contains a list of messages that may be generated by the printer, their cause, clearance procedures, and BSD references.

Maintenance Procedures

The Maintenance Procedures identifies functional checks and cleaning operations that must be performed on every Normal Call. It also identifies those activities that can be performed as needed or as scheduled.

 

01/02

Introduction

 

About this Manual, Organization

8825/8830 Printer

iii

Callback

This service is performed when the CSE has been called back to correct a problem that was thought to have been recently corrected. The Callback is a short procedure performed on only that subsystem that caused the original service cal

System Checkout / Final Action

This procedure is used to verify that the printer is operating correctly after a repair, and that the correct steps are taken to close out a service call.

Section 2. - Repair Analysis Procedures (RAPs)

This section contains the Repair Analysis Procedures (RAPs) necessary to repair the faults. When using a RAP, always exit the procedure when the fault is fixed. Do not perform the remaining steps.

Section 3. - Image Quality Repair Analysis Procedures (RAPs)

This section contains the Repair Analysis Procedures (RAPs) necessary to repair the image quality faults. Refer to "How to Use the Image Defect Definitions" to compare the image defect to the definitions. Once you have determined the definition that best describes the defect, go to the section contents page to find the appropriate RAP. When using a RAP, always exit the procedure when the fault is fixed. Do not perform the remaining steps.

Section 4. - Repair / Adjustment

This section contains the repair and adjustment procedures for the 8825/8830 printers.

Section 5. - Parts List

This section contains the detailed Parts List for the 8825/8830 printers.

Section 6. - General Procedures

This section contains Diagnostic Procedures, Installation Procedures, and General Information, which includes Product Specifications for the 8825/8830 printers.

Section 7. - Wiring Data

This section contains the BSDs.

How to Use This Manual

The Service Call Procedures will direct you to the appropriate Section of the Service Manual.

You should begin the service call with the Initial Actions/ System Checks Procedure. From there, you will be referred to either Section 2, Status Indicator RAPs, Section 3, Image Quality RAPs, or Section 7 BSDs.

If you are sent to Section 3, compare the image defect to the print quality definitions. Once you have determined the definition that best describes the copy defect, go to the section contents. The section contents will direct you to an image quality RAP. The RAP has a list of probable causes and corrective actions. From these RAPs you may be referred to other sections of the manual to make checks, Adjustments, or to replace parts.

When you have made a Repair, always go to the Call Flow Procedure to finish the call.

Introduction

01/02

 

Organization, How to Use This Manual

 

iv

8825/8830 Printer

Repair Analysis Procedures (RAPs)

A RAP is either a table of faults and possible solutions, or a series of steps designed to lead you to the cause of a problem. In each step, you will perform an action or observe an occurrence. For fault tree RAPS, at each step, a statement is made that has a Yes (Y) or No (N) answer.

If the answer is NO, perform the action following the NO. If the answer is YES, proceed to the next step.

When several items are listed, perform them in the order listed.

Proceed through the steps only until the observed problem is isolated and solved. Then evaluate the unit for proper performance. If a further defect is observed, go to the appropriate RAP and perform the steps it contains until the additional fault is located and repaired.

Repair / Adjustment Procedures

The repair procedures provide detailed steps on how to remove and replace components. The adjustment procedures provide detailed steps on how to check and adjust components. Some units have been modified by various design changes. Each change or modification is labeled with a Tag/ MOD (modification) number. The Tag/ MOD numbers are identified in the Change Tag/ MOD Index in Section 6 of this Service Manual.

When a modification affects how a particular procedure is performed, the procedure or steps are identified with either a W/ Tag/ MOD or a W/ O Tag/ MOD statement. Each procedure or step that is affected by a modification is identified with the statement, W/ Tag/ MOD, followed by the modification number. The W/ in the statement indicates that this step must be performed on units that are assembled with that specific modification.

When the procedure or steps are not affected by a particular modification, they are identified with the statement, W/ O Tag/ MOD, followed by the modification number. The W/ O in the statement indicates that this step must be performed on units assembled without that specific modification.

 

01/02

Introduction

 

 

8825/8830 Printer

v

 

Introduction

01/02

 

 

 

 

vi

8825/8830 Printer

1 Service Call Procedures

Introduction .....................................................................................................................

1-3

Call Flow

Call Flow Procedure........................................................................................................

1-5

Initial Actions/Systems Checks .......................................................................................

1-5

Print Defect Isolation Procedure .....................................................................................

1-6

Workstation Checkout Procedure ...................................................................................

1-6

Status Code Entry Chart .................................................................................................

1-7

Message Display Entry Chart..........................................................................................

1-11

Maintenance Procedures ................................................................................................

1-12

Callback ..........................................................................................................................

1-15

System Checkout / Final Action

System Checkout / Final Action ......................................................................................

1-17

 

01/02

Service Call Procedures

 

 

8825/8830 Printer

1-1

 

Service Call Procedures

01/02

 

 

 

 

1-2

8825/8830 Printer

Introduction

The Service Call Procedures are designed to assist the Service Representative to identify printer faults, perform the necessary corrective action and perform the correct Maintenance Procedures. The Service Call Procedures are designed to be used with the Printer Service Manual and is the entry level for all service calls.

Call Flow Procedure - The Call Flow Procedure is a list of activities to be performed on each service call.

Initial Actions / System Checks - This procedure is designed to identify and classify the printer problem and to refer you to the appropriate RAP in order to repair the problem. When the problem has been repaired, perform the System Checkout / Final Action.

Print Defect Isolation Procedure - This procedure directs the CSE to make test prints, perform test procedures to identify the cause of a print defect.

Workstation Checkout Procedure - This procedure is designed to ensure that the printer is correctly set up to run and communicate with other elements. It consists of a series of connection checks, configuration test prints, PING tests, and tests made from a laptop PC.

Status Code Entry Chart - This table contains a list of Status Codes, their related components, the corresponding RAP (Repair Analysis Procedure), BSD (Block Schematic Diagram), Component Code and Parts List reference. The chart is designed to direct you to the appropriate Clearance Procedure. When the Status Code problem has been repaired, refer to the Call Flow Diagram and continue the Service Call.

Message Display Entry Chart - This table contains a list of messages that may be generated by the printer, their cause, clearance procedures, and BSD references.

Maintenance Procedures - This table contains a list of messages that may be generated by the printer, their cause, clearance procedures, and BSD references.

Callback - This service is performed when the CSE has been called back to correct a problem that was thought to have been recently corrected. The Callback is a short procedure performed on the subsystem that caused the original service call.

System Checkout / Final Action - The purpose of this procedure is to record the media feet count and to make a record in the machine log book of the service activities that were performed. The Final Action is designed to ensure that the print is transported correctly and to ensure that image quality is within specification.

 

01/02

8825/8830 Printer

1-3

Service Call Procedures

Introduction

Service Call Procedures

01/02

 

Introduction

 

1-4

8825/8830 Printer

Call Flow Procedure

Procedure

Perform the following:

1.Initial Actions.

There has been more than 5 customer work days or 500 feet (150 meters) since the last service call.

YN

Perform the following:

1.Perform the Subsystem Checks for the subsystem that caused the problem.

2.System Checkout \ Final Action

Perform the following:

1.Maintenance Procedure for all subsystems.

2.System Checkout / Final Action.

Initial Actions/Systems Checks

1.Ask the operator to try to duplicate the problem.

2.Ask the operator to cancel all of the print jobs in the print queue.

3.Review the logbook for previous service on the system.

4.Check the Recent Fault Log for trends:

a.With a Controller - Print out the configuration sheet through the Utilities Menu. The last 25 faults are listed on the upper-right side of the sheet.

b.Without a Controller - Enter [0391]. The display will scroll through the error codes two at a time.

5.Analyze the frequency of the fault codes and refer to the Status Code Entry Chart to troubleshoot the problem:

a.C or E codes should occur no more frequently than once per 1000 linear feet.

b.All Cutter faults should occur no more frequently than once per 10,000 linear feet.

NOTE: E4-09, Cx-04, and Cx-05 are out-of-media codes and will occur once per 500 linear feet. Also, 001 and 002 codes are power on/off. Question the operator if the faults are excessive.

6.Record the readings from the media length counter.

NOTE: Perform each of the following steps in sequence, unless directed elsewhere.

7.If there is a fault indicator displayed, determine the type of fault.

If a status code is displayed, go to the Status Code Entry Chart in this Section.

If there is a message displayed, go to the Message Display Entry Chart in this Section

8.If there is a print quality problem, go to the Print Defect Isolation Procedure in this Section.

9.If the Printer Control Panel is blank, go to OF-1 Control Panel RAP in Section 2 of this service manual.

10.If the Printer Control Panel displays numbers during printer warm up, go to svc.8830prt.2974 in Section 2 of this service manual.

11.If the customers lights flicker when the machine is turned on, go to OF-3 Fuser Ballast RAP.

 

01/02

Service Call Procedures

 

Call Flow Procedure, Initial Actions/Systems

8825/8830 Printer

1-5

Print Defect Isolation Procedure

Procedure

1.Go to Special Tests 0955 in Section 6 of this service manual. Select option 5 (600 mm print length on 36 inch wide paper) and make an internal test print.

2.If the defect is still present, go to Print Quality Initialization Procedure in Section 3 of this service manual.

3.Go to Workstation Checkout Procedure located in this Section.

Workstation Checkout Procedure

Initial Actions

1.Ensure that all connectors are seated correctly at the Controller.

2.If 8825/8830 DDS configuration, ensure that the SCSI cable from the Scanner is connected to the scanner connector on the Controller.

3.The Configuration Test Print provides troubleshooting information that will be used later. Ensure that the communication parameters are set correctly.

Procedure

NOTE: Do each of the steps in sequence, unless directed otherwise.

1.Ask the customer to print a different file from the workstation. If the file prints OK, then the original file might be corrupt.

2.If the workstation is connected to a network, go to 3.. Otherwise, go to 5..

3.Ask the customer to obtain the IP address of another device on the network. Ask the customer to go to the DOS prompt and to use the PING function to test the connection to the other device. If the PING test is successful, then go to 4.. Otherwise, notify the customer that there seems to be a network problem.

4.Obtain the IP address for the Controller from the Configuration Test Print. Ask the Cus-

tomer to use the PING function to test the connection to the Controller. if the test is successful, then go to step 5. Otherwise, go to FRU (Field Replaceable Unit) Test in Section 2 of the Controller Service Manual.

5.Connect the laptop computer to the parallel port on the Controller. Open the Document Submission Tool. Insert the test file disk in the laptop. Send a test file to the Printer. if the defect is present, go to FRU (Field Replaceable Unit) Test in Section 2 of the Controller Service Manual. Otherwise, ask the customer to reload the print drivers. If the problem still exists, there could be a defective cable.

Service Call Procedures

01/02

 

Print Defect Isolation Procedure, Workstation Check-

 

1-6

8825/8830 Printer

Status Code Entry Chart

Table 1 Status Code Entry Chart

Status

Description

 

Components

BSD

PL

Code

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

 

C1-01

Position sensor error

Roll

1

position

sensor

BSD

PL

C2-01

The Roll 1, 2, or 3 position

(Q1)

 

 

 

 

7.2

7.1

C3-01

sensor did not actuate or

Roll

2

position

sensor

BSD

PL

 

deactuate.

(Q2)

8825

with

Tag/

7.3

1.1A

No

 

MOD 90

 

 

 

BSD

 

RAP

 

Roll

3

position

sensor

7.4

 

 

 

(Q3)

 

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

NOTE: The sensors are

 

 

 

 

interchangeable.

 

 

 

 

 

 

 

 

C1-04

Media registration sensor

Media registration sensor

BSD

PL

 

error

(A21Q1)

 

 

 

8.1

8.2

 

The media sensor did not

Main PWB (A3)

 

 

PL

 

actuate or deactuate when

Driver PWB

 

 

 

1.1A

 

feeding from roll 1, 2, or 3.

Registration Rolls

 

 

PL

 

 

Transport Driver Motor

 

8.3

 

 

Motor Driver PWB

 

 

 

 

 

 

 

 

 

 

 

C1-05

Motion sensor error

Roll

1

motion

sensor

BSD

PL

C2-05

Motion was not detected or

(Q4)

 

 

 

 

7.2

7.1

C3-05

the media stopped moving

Roll

2

motion

sensor

BSD

PL

 

when feeding from roll 1, 2, or

(Q5) 8825 with Tag/MOD

7.3

1.1A

No

3.

90

 

 

 

 

BSD

PL

RAP

 

Roll

3

motion

sensor

7.4

7.2

 

 

(Q6)

 

 

 

 

BSD

 

 

 

Main PWB (A3)

 

7.1

 

 

 

Driver PWB

 

 

 

 

 

 

Motor Driver PWB

 

 

 

 

 

Media Feed Rolls

 

 

 

 

 

Media Feed Clutch

 

 

 

 

Media Feed Drive Motor

 

 

 

 

NOTE:

The

sensors

 

 

 

 

and

the clutches are

 

 

 

 

interchangeable.

 

 

 

 

 

 

 

 

 

 

 

C3-06

Roll 2 position sensor error

Roll

2

position

sensor

BSD

PL

No

8825 with Tag/MOD 90

(Q2) 8825 with Tag/MOD

7.3

7.1

RAP

Media was not detected at the

90

 

 

 

 

 

PL

 

Roll 2 position sensor when

Main PWB (A3)

 

 

1.1A

 

feeding from roll 3.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C3-07

Roll 1 position sensor error

Roll

1

position

sensor

BSD

PL

No

Media was not detected at the

(Q1)

 

 

 

 

7.2

7.1

RAP

Roll 1 position sensor when

Main PWB (A3)

 

 

PL

 

feeding from Roll 3.

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

 

 

Table 1 Status Code Entry Chart

Status

Description

 

Components

BSD

PL

Code

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

 

C1-09

Firmware error

 

 

 

 

 

PL

C2-09

This is a firmware problem.

 

 

 

 

 

1.1A

C3-09

Press power off (0) then

 

 

 

 

 

 

No

power on (1). If problem per-

 

 

 

 

 

 

RAP

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C1-19

This is a Firmware problem

 

 

 

 

 

PL

C2-19

This is a firmware problem.

 

 

 

 

 

1.1A

C3-19

Press power off (0) then

 

 

 

 

 

 

No

power on (1). If problem per-

 

 

 

 

 

 

RAP

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C1-29

This is a Firmware problem.

 

 

 

 

 

PL

C2-29

This is a firmware problem.

 

 

 

 

 

1.1A

C3-29

Press power off (0) then

 

 

 

 

 

 

No

power on (1). If problem per-

 

 

 

 

 

 

RAP

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C1-39

This is a Firmware problem.

 

 

 

 

 

PL

C2-39

This is a firmware problem.

 

 

 

 

 

1.1A

C3-39

Press power off (0) then

 

 

 

 

 

 

No

power on (1). If problem per-

 

 

 

 

 

 

RAP

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C1-59

Light reflecting off of a

Roll

1

position

sensor

BSD

PL

C2-59

piece of media or from rear

(Q1)

 

 

 

7.2

1.1A

C3-59

of drawer or a baffle.

Roll

2

position

sensor

BSD

PL

RAP

 

(Q2);

8825 with Tag/

7.3

7.1

 

 

MOD 90

 

 

BSD

 

 

 

Roll

3

position

sensor

7.4

 

 

 

(Q3)

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

C4-24

Registration sensor error

Media registration sensor

BSD

PL

 

The cut sheet does not reach

(A21Q1)

 

 

8.1

8.2

No

the media registration sensor

Main PWB (A3)

 

 

PL

RAP

in time.

Registration Rolls

 

 

1.1A

 

 

Transport Drive Motor

 

PL

 

 

Transport Motor

Driver

 

7.2

 

 

PWB

 

 

 

 

PL

 

 

Cut Sheet Feed Clutch /

 

8.3

 

 

Rolls

 

 

 

 

 

 

 

Driver PWB

 

 

 

 

 

 

 

 

C4-34

Sheet feed sensor error

Sheet feed sensor (Q2)

BSD

PL

 

The sheet feed sensor deac-

8825 with Tag/MOD 90

8.1

8.4

No

tuated too early while making

Main PWB (A3)

 

 

PL

RAP

a print. The operator may

 

 

 

 

 

1.1A

 

have removed the cut sheet

 

 

 

 

 

 

 

media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/02

Service Call Procedures

 

Status Code Entry Chart

8825/8830 Printer

1-7

Table 1 Status Code Entry Chart

Status

 

Description

 

 

Components

BSD

PL

Code

 

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

 

C4-49

This is a Firmware problem

 

 

 

 

 

PL

No

This is a firmware problem.

 

 

 

 

 

1.1A

RAP

Press power off (0) then

 

 

 

 

 

 

 

power on (1). If problem per-

 

 

 

 

 

 

 

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

E2-01

Media

registration

sensor

Media registration sensor

BSD

PL

No

error

 

 

(A21Q1)

 

 

8.1

8.2

RAP

The media trail edge jammed

Main PWB (A3)

 

 

PL

 

in the media registration sen-

 

 

 

 

 

1.1A

 

sor area.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E2-09

This is a Firmware problem

 

 

 

 

 

 

No

This is a firmware problem.

 

 

 

 

 

 

RAP

Press power off (0) then

 

 

 

 

 

 

 

power on (1). If problem per-

 

 

 

 

 

 

 

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

E2-11

Registration sensor error

Media registration sensor

BSD

PL

No

The media registration sen-

(A21Q1)

 

 

8.1

8.2

RAP

sor was detected to be actu-

Main PWB (A3)

 

 

PL

 

ated

when the

machine

 

 

 

 

 

1.1A

 

powered up.

 

 

 

 

 

 

 

 

 

 

 

 

E4-01

Media exit sensor error.

Media exit sensor (Q3)

BSD

PL

No

The logic detected that the

Main PWB (A3)

 

10.3

8.4

RAP

media exit sensor (Q3) was

Exit

Drive

Pulley,

Belt,

 

PL

 

actuated at the wrong time.

Drive

Rolls and

Idler

 

1.1A

 

Indicating that the media trail

Rolls

 

 

 

 

 

 

edge is jammed in the area.

Transport

Drive

Motor

BSD

PL

 

 

 

 

Driver PWB (A2)

 

8.1

8.1

 

 

 

 

 

E4-02

Media exit sensor error

Media exit sensor (Q3)

BSD

PL

No

Lead edge of media did not

Main PWB (A3)

 

10.3

8.4

RAP

reach the media exit switch in

Fuser Drive Motor

 

 

PL

 

time.

 

 

Heat Roll

 

 

 

1.1A

 

 

 

 

Transfer/Detack

 

 

PL

 

 

 

 

Corotron

 

 

 

9.4

 

 

 

 

Fabric Guide

 

 

PL

 

 

 

 

 

 

 

 

 

10.1

 

 

 

 

 

 

E4-03

Stripper finger jam

switch

Stripper finger jam switch

BSD

PL

No

error

 

 

(A23S1)

 

 

10.3

10.4

RAP

The stripper finger jam switch

Main PWB (A3)

 

 

PL

 

was actuated during run.

Stripper Finger Damaged

 

1.1A

 

 

 

 

 

 

E4-04

Stacker Full

 

Stacker Full Sensor

 

PL

No

The Stacker Full Sensor was

 

 

 

 

 

14.1

RAP

actuated during a run or was

 

 

 

 

 

 

 

detected to be actuated when

 

 

 

 

 

 

 

the machine powered up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 1 Status Code Entry Chart

Status

Description

 

Components

BSD

PL

Code

 

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

E4-09

This is a Firmware problem

 

 

 

 

PL

No

Press power off (0) then

 

 

 

 

1.1A

RAP

power on (1). If problem per-

 

 

 

 

 

 

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

E4-11

Media exit sensor error

Media

exit

sensor

BSD

PL

No

The media exit sensor was

(A23S1)

 

 

10.3

8.4

RAP

detected to be actuated when

Main PWB (A3)

 

 

PL

 

the machine powered up. This

 

 

 

 

1.1A

 

requires the media exit area to

 

 

 

 

 

 

be opened, and the media to

 

 

 

 

 

 

be removed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E4-12

Sheet feed sensor error

Sheet

feed

sensor

BSD

PL

No

The sheet feed sensor was

(A21Q2) 8825 with Tag/

8.1

8.4

RAP

detected to be actuated when

MOD 90

 

 

 

PL

 

the machine powered up. This

Main PWB (A3)

 

 

1.1A

 

requires the media exit area to

 

 

 

 

 

 

be opened, and to be

 

 

 

 

 

 

removed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E4-13

Stripper

finger

jam

switch

Stripper finger jam switch

BSD

PL

No

error

 

 

 

(A23S1)

 

 

10.3

10.4

RAP

The stripper finger jam switch

Main PWB (A3)

 

 

PL

 

was actuated at power on.

 

 

 

 

1.1A

 

 

 

 

 

 

 

E4-14

Media buckle sensor error

Media

buckle

sensor

BSD

PL

No

The media buckle sensor was

A21Q5)

 

 

4.1

8.4

RAP

detected to be actuated when

Main PWB (A3)

 

 

PL

 

the machine powered up. This

Fabric Guide Position

 

1.1A

 

requires the media exit area to

 

 

 

 

 

 

be opened, and the media to

 

 

 

 

 

 

be removed.

 

 

 

 

 

 

 

 

 

 

 

 

 

E5-03

Top cover interlock

switch

Top cover interlock

BSD

PL

No

error

 

 

 

switch (S26)

 

1.3

14.5

RAP

The top

cover

was

opened

Driver PWB (A2)

 

 

PL

 

during print.

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

E5-04

Cutter

cover

interlock

Cutter cover interlock

BSD

PL

No

switch error

 

 

switch (S1)

 

1.3

7.6

RAP

The cutter was opened during

Driver PWB (A2)

 

 

PL

 

print.

 

 

 

 

 

 

 

1.1A

 

 

 

 

 

E5-05

Feed shelf interlock switch

Feed shelf interlock

BSD

PL

No

error

 

 

 

switch (S29)

 

1.2

14.3

RAP

The sheet feed shelf was

Driver PWB (A2)

 

 

PL

 

opened during print.

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

E5-06

Front door interlock switch

Front

door

interlock

BSD

PL

No

error

 

 

 

switch (S21)

 

1.3

14.3

RAP

The front

door

was

opened

Driver PWB (A2)

 

 

PL

 

during print.

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

 

 

 

Service Call Procedures

01/02

 

Status Code Entry Chart

 

1-8

8825/8830 Printer

Table 1 Status Code Entry Chart

Status

 

 

Description

Components

BSD

PL

Code

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

E6-00

Front door interlock switch

Instruct the customer as

 

 

 

error

 

 

 

 

to the appropriate time to

 

 

 

The

C button was

pressed

press “C”

 

 

 

while a print was being made

 

 

 

 

in the roll feed mode. An oper-

 

 

 

 

ator

induced

soft shutdown

 

 

 

 

results in a complete print

 

 

 

 

being made. The left side door

 

 

 

 

must be opened and then

 

 

 

 

closed.

 

 

 

 

 

 

 

 

 

 

 

E6-01

Front door interlock switch

Instruct the customer as

 

 

 

error

 

 

 

 

to the appropriate time to

 

 

 

The Exit button was pressed

press “Exit”

 

 

 

while a print was being made

 

 

 

 

in the roll feed mode. An oper-

 

 

 

 

ator-induced hard shutdown

 

 

 

 

results in a partial print being

 

 

 

 

made. The left side door must

 

 

 

 

be opened and then closed.

 

 

 

 

 

 

 

 

E7-01

Communication error

Go to E701 RAP in 8830

 

 

 

The IOT is unable to commu-

Controller Service Man-

 

 

 

nicate with the Controller. The

ual.

 

 

 

IOT Off-Line and Media

 

 

 

 

menus will still function, but

 

 

 

 

cannot print from the Control-

 

 

 

 

ler or network.

 

 

 

 

 

 

 

 

 

 

 

 

E7-02

Printer

message

display

Language EPROM

BSD

 

No

error

 

 

 

 

 

2.1

 

RAP

A required message is not

 

 

 

 

available

in

the

language

 

 

 

 

EPROM.

Update

the lan-

 

 

 

 

guage EPROM.

 

 

 

 

 

 

 

 

 

 

E9-XX

Software shutdown

 

 

 

 

 

This error is of unknown

 

 

 

 

cause. Please contact Soft-

 

 

 

 

ware engineering.

 

 

 

 

 

 

 

 

 

Fx-xx

Refer to the Folder Service

 

 

 

 

Manual for all F-codes.

 

 

 

 

 

 

 

 

 

J1-01

Toner sensor error

 

Toner sensor (A22Q1)

BSD

PL

No

Out of toner.

 

 

Main PWB (A3)

9.7

9.9

RAP

 

 

 

 

 

 

 

PL

 

 

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

 

 

Table 1 Status Code Entry Chart

Status

 

Description

 

 

Components

BSD

PL

Code

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

J2-02

Cartridge

home

sensor

Cartridge Home Sensor

BSD

PL

No

error

 

 

 

 

(A22Q2)

9.7

9.9

RAP

Toner cartridge could not find

Main PWB (A3)

 

PL

 

the home position.

 

 

Cartridge Drive Motor

 

1.1A

 

 

 

 

 

 

Cartridge Drive Gear

 

PL

 

 

 

 

 

 

 

 

9.10

 

 

 

 

 

 

LL-00

Communication error

 

 

 

 

 

Applies only to printers with a

 

 

 

 

bit mapped

user

interface

 

 

 

 

(FX).

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-02

Check sum test error

 

 

 

 

 

Both

message ROMs

have

 

 

 

 

failed

the

checksum

test

 

 

 

 

immediately after power up.

 

 

 

 

 

 

 

 

 

 

LL-05

Fuser oil web error

 

 

Web oiler motor

BSD

PL

No

NVM count of web encoder

(A23MOT1)

10.2

1.1A

RAP

pulses indicates the fuser oil

Driver PWB (A2)

 

PL

 

web has reached end of life.

CONTROL EPROMS

 

9.6

 

 

 

 

 

 

 

LL-06

Fuser oil web error

 

 

Web oiler optical switch

BSD

PL

No

No encoder pulses are being

(A23S2)

10.2

1.1A

RAP

received from the fuser oil

Web oiler motor

 

PL

 

web.

 

 

 

 

(A23MOT1)

 

9.6

 

 

 

 

 

 

Driver PWB (A2)

 

 

 

 

 

 

 

 

 

LL-07

Fuser oil web error

 

 

P/J 4, wiring harness,

BSD

PL

No

Web Oiler Assembly connec-

pins

10.2

10.4

RAP

tor not connected.

 

 

Driver PWB (A2)

 

PL

 

 

 

 

 

 

NOTE: TAG 3 must be

 

1.1A

 

 

 

 

 

 

installed for this code.

 

 

 

 

 

 

 

 

If not, disable the fault

 

 

 

 

 

 

 

 

detection using [10-35

 

 

 

 

 

 

 

LL-10

Module wrap-around error

Xerographic module

BSD

PL

No

The paper transport assem-

(A23)

7.5

1.1A

RAP

bly or the Xerographic module

Paper transport assem-

 

 

 

is disconnected.

 

 

bly (A21)

 

 

 

 

 

 

 

 

Driver PWB (A2)

 

 

 

 

 

 

 

 

LL-11

Communications error

 

Driver PWB (A2) (fuser

BSD

PL

No

Failed

 

communications

drive circuit)

4.1

1.1A

RAP

between the Driver PWB (A2)

Driver PWB (A2) (drum

BSD

 

 

and the Main PWB (A3).

 

drive circuit)

4.3

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

CAUTION: Fuser must

 

 

 

 

 

 

 

 

be up to temperature

 

 

 

 

 

 

 

 

before running motors.

 

 

 

 

 

 

 

 

 

 

 

 

01/02

Service Call Procedures

 

Status Code Entry Chart

8825/8830 Printer

1-9

Table 1 Status Code Entry Chart

Status

 

Description

 

Components

BSD

PL

Code

 

 

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

LL-12

Photoreceptor

motor

stall

Drum drive motor

BSD

PL

No

fault

 

 

 

 

 

 

(A20MOT3)

4.3

1.1A

RAP

 

 

 

 

 

 

 

Driver PWB (A2)

 

PL

 

 

 

 

 

 

 

 

ADJ 8.4 Media Transport

 

9.1

 

 

 

 

 

 

 

LL-21

HVPS Charge error

 

 

Xerographic HVPS (A25)

BSD

PL

No

The charge

scorotron

fault

Driver PWB (A2)

9.1

1.3

RAP

signal was active for 1.5 sec-

Scorotron

 

PL

 

onds.

 

 

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

LL-22

Transfer

/

Detack HVPS

Xerographic HVPS (A25)

BSD

PL

No

Charge error

 

 

 

 

Driver PWB (A2)

9.8

1.3

RAP

The transfer / detack corotron

Transfer/Detack

 

PL

 

fault signal was active for 1.5

Corotron

 

1.1A

 

seconds.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-30

Cutter error

 

 

 

 

Cutter home sensor

BSD

PL

No

The cutter did not leave or

(A8Q1)

7.5

1.1A

RAP

reach the home sensor. Turn

Driver PWB (A2)

 

PL

 

power off, then on.

 

 

Cutter Drive Motor

 

7.8

 

 

 

 

 

 

 

 

 

LL-41

Fuser error

 

 

 

 

Fuser heat rod (HTR1)

10.1

PL

 

The fuser did not reach 110°F

Thermistor assembly

 

10.2

 

within one minute.

 

 

(A23RT1)

 

PL

 

 

 

 

 

 

 

 

Fuser power relay

 

10.4

 

 

 

 

 

 

 

 

(K1)Triac (Q1)

 

PL

 

 

 

 

 

 

 

 

AC Power module (A1)

 

1.1A

 

 

 

 

 

 

 

 

Driver PWB (A2)

 

 

 

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

LL-42

Fuser temperature error

Triac (Q1)

10.1

PL

Ther-

The fuser roll temperature is

AC Power module (A1)

 

1.2A

mal

greater

than

the

maximum

Driver PWB (A2)

 

PL

Con-

allowable

temperature

for

 

 

1.1A

trol

more

than

thirty

seconds.

 

 

 

RAP

Maximum temperature is cur-

 

 

 

 

rently 348° F (176° C).

 

 

 

 

 

 

 

 

 

LL-43

Fuser temperature error

Triac (Q1)

10.1

PL

Fuser

Fuser

 

temperature

has

AC Power module (A1)

 

1.1A

Over

exceeded

the

temperature

Driver PWB (A2)

 

PL

Tem-

limit. The FUSER OPEN (L)

Thermal fuse (A23F1)

 

1.2A

pera-

+26 VDC signal is low.

 

 

 

PL

ture

 

 

 

 

 

 

 

 

 

10.4

RAP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-44

Fuser temperature error

Triac (Q1)

10.1

PL

Fuser

Fuser temperature exceeded

LVPS (A5)

1.2

10.4

Too

420° F (215° C). The TEM-

Driver PWB (A2)

10.1

PL

Hot

PERATURE LIMIT signal

 

Main PWB (A3)

10.1

1.1A

RAP

exceeds it’s limit.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 1 Status Code Entry Chart

Status

 

Description

 

Components

BSD

PL

Code

 

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

LL-41

Fuser temperature error

Fuser heat rod (HTR1)

10.1

PL

 

Fuser was in the warm up

Fuser power relay (K1)

 

10.2

 

mode too long.

 

 

Triac (Q1)

 

 

 

PL

 

 

 

 

 

Ballast resistors (R1 &

 

1.1A

 

 

 

 

 

R2)

 

 

 

PL

 

 

 

 

 

Fuser ballast power relay

 

1.2A

 

 

 

 

 

(K3)

 

 

 

PL

 

 

 

 

 

Driver PWB (A2)

 

 

1.3

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

 

 

LL-4F

Fuser fault

 

 

Fuser power relay (1K1)

BSD

PL

No

Fuser was expected to be

Fuser ballast power relay

10.1

1.2A

RAP

warming but is was not.

 

(A1K3)

 

 

 

PL

 

 

 

 

 

Fuser Triac (A1Q1)

 

10.2

 

 

 

 

 

Fuser heater (A23HR1)

 

 

 

 

 

 

 

 

 

LL-50

Power supply error

 

LVPS (A5)

 

BSD

PL

No

26 VDC Bulk power supply

Driver PWB (A2)

 

1.2

1.1A

RAP

failure.

 

 

Main PWB (A3)

 

 

PL

 

 

 

 

 

 

 

 

 

1.3

 

 

 

 

 

 

 

 

 

PL

 

 

 

 

 

 

 

 

 

1.3

 

 

 

 

 

 

LL-51

Power On Self Test fault

Main PWB (A3)

 

 

PL

No

The

internal

RAM

failed

 

 

 

 

1.1A

RAP

POST.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-52

Power On Self Test fault

Install

the

Control

 

PL

No

or

 

 

 

EPROM

 

 

 

1.1A

RAP

Main PWB installed without

Main PWB (A3)

 

 

 

 

CONTROL EPROMS

 

 

 

 

 

 

 

The

external

RAM

failed

 

 

 

 

 

 

POST.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-53

Power On Self Test fault

Install

the

Control

 

PL

No

IOT firmware checksum error.

EPROM

 

 

 

1.1A

RAP

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

 

LL-54

Power On Self Test fault

Main PWB (A3)

 

 

PL

No

An

unknown

device

failed

 

 

 

 

1.1A

RAP

POST.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-55

Power On Self Test LVPS

LVPS

 

 

BSD

PL

No

fault

 

 

 

 

 

 

1.2

1.1A

RAP

The +10 V FWR voltage was

 

 

 

 

 

 

detected to be off when it

 

 

 

 

 

 

should have been on.

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-56

Power On Self Test

ADC/

Main PWB (A3)

 

 

PL

No

DAC fault

 

 

Driver PWB (A2)

 

 

1.1A

RAP

The ADC/DAC failed POST

 

 

 

 

 

 

 

 

 

 

 

 

LL-57

Power On Self Test

SCC

Main PWB (A3)

 

 

PL

No

fault

 

 

 

 

 

 

 

1.1A

RAP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service Call Procedures

01/02

 

Status Code Entry Chart

 

1-10

8825/8830 Printer

Table 1 Status Code Entry Chart

Status

 

Description

 

 

Components

BSD

PL

Code

 

 

 

 

 

 

 

Ref

Ref

 

 

 

 

 

 

 

 

 

LL-58

Power On Self Test

 

 

Install

the

Control

 

PL

No

Extra “Return Value” from the

EPROM

 

 

 

1.1A

RAP

Operating System.

Reboot

Main PWB (A3)

 

 

 

 

(Power off / Power On).

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-60

Power On Self Test NVM

 

 

 

 

 

No

Checksum fault

 

 

 

 

 

 

 

RAP

Record the existing NVM val-

 

 

 

 

 

 

ues. Run diagnostic [0360] to

 

 

 

 

 

 

reset NVM to the default val-

 

 

 

 

 

 

ues.

Manually restore

the

 

 

 

 

 

 

required NVM values.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-61

Power On Self Test revision

 

 

 

 

 

No

level fault

 

 

 

 

 

 

 

RAP

Power the printer up in diag-

 

 

 

 

 

 

nostics and run [0360] to reset

 

 

 

 

 

 

NVM to default values.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-89

This is a Firmware problem

 

 

 

 

PL

No

This is a firmware problem.

 

 

 

 

1.1A

RAP

Press power off (0) then

 

 

 

 

 

 

power on (1). If problem per-

 

 

 

 

 

 

sists, replace the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LL-90

Overtoned fault

 

 

Cartridge

drive

motor

3.1

PL

Over-

Toner

concentration

of

the

(A22MOT1)

 

9.7

1.1A

toned

developer material is too high.

Cartridge

home

sensor

9.7

PL

Fault

 

 

 

 

(A22Q2)

 

 

9.3

9.9

RAP

 

 

 

 

Toner sensor (A22Q1)

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

 

 

 

 

LL-91

Undertoned fault

 

 

Cartridge

drive

motor

9.7

PL

Under-

Toner

concentration

of

the

(A22MOT1)

 

 

9.9

toned

developer material is too low.

Cartridge

home

sensor

 

PL

Fault

 

 

 

 

(A22Q2)

 

 

 

1.1A

RAP

 

 

 

 

Toner sensor (A22Q1)

 

 

 

 

 

 

 

Main PWB (A3)

 

 

 

 

 

 

 

 

 

 

 

U1-01

Media counter error

 

 

Media counter

 

BSD

PL

No

Print counter is disconnected.

Main PWB (A3)

 

3.1

1.3

RAP

 

 

 

 

 

 

 

 

PL

 

 

 

 

 

 

 

 

 

1.1A

 

 

 

 

 

 

 

 

 

 

Message Display Entry Chart

Table 1 Message Display Entry Chart

MESSAGE DIS-

 

CAUSE

 

CLEARANCE PROCEDURE

 

BSD

 

PLAYED

 

 

 

 

 

 

 

 

 

 

Ref

 

 

 

 

 

 

 

 

 

PRINTER

IS WARM-

No fuser heat

 

- - -

 

 

 

BSD

ING UP

(Continuously

 

 

 

 

 

 

 

 

 

10.1

displayed)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ADJUSTING

THE

Toner

dispense

- - -

 

 

 

BSD

PRINT QUALITY (Con-

problem

 

 

 

 

 

 

 

9.3

tinuously displayed)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE

CLOSE

THE

Drawer

X

read

Refer to the display on the control panel

BSD

MEDIA

 

DRAWER X

switch is open.

 

and follow the clearance procedure.

 

7.1

(Refer to Note)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE

CLOSE

THE

Cut

sheet

feed

Refer to the display on the control panel

BSD

CUT

SHEET

FEED

shelf

 

interlock

and follow the clearance procedure.

 

1.2

SHELF

 

 

 

switch

(S29)

is

 

 

 

 

 

 

 

 

 

open.

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE CLOSE THE

Front door inter-

Refer to the display on the control panel

BSD

FRONT DOOR

 

lock

switch

(S21)

and follow the clearance procedure.

 

1.2

 

 

 

 

is open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE

CLOSE

THE

Top cover interlock

Refer to the display on the control panel

BSD

TOP DOOR

 

switch

(S26)

is

and follow the clearance procedure.

 

1.2

 

 

 

 

open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE

CLOSE

THE

Cutter cover inter-

Refer to the display on the control panel

BSD

CUTTER DRAWER

lock switch (S1) is

and follow the clearance procedure.

 

1.2

 

 

 

 

open.

 

 

 

 

 

 

 

 

 

 

 

 

 

NVM FAULT CALL FOR

Corrupted data

in

Press power off (0) then power on (1). If

 

ASSISTANCE

 

NVM.

 

 

 

problem persist run diagnostic program

 

 

 

 

 

 

 

 

 

 

[0363] or [0360]. If problem persist

 

 

 

 

 

 

 

 

 

 

replace the Control EPROMS.

 

 

 

 

 

 

 

Re-feed Roll 1

 

Re-feed roll 1

Re-feed the media. If necessary, press

BSD

 

 

 

 

problem.

 

 

 

power off (0) then power on (1).

 

7.2

 

 

 

 

 

Re-feed Roll 2

 

Re-feed roll 2

Re-feed the media. If necessary, press

BSD

 

 

 

 

problem.

 

 

 

power off (0) then power on (1).

 

7.3

 

 

 

 

 

Re-feed Roll 3

 

Re-feed roll 3

Re-feed the media. If necessary, press

BSD

 

 

 

 

problem.

 

 

 

power off (0) then power on (1).

 

7.4

 

 

 

 

 

 

Flashing 1, 2, 3, 4, 5, 6

Copier

 

failed

Press power off (0) then power on (1). If

 

or 7

 

 

 

power on self-test.

problem

persists,

go

to

 

 

 

 

 

 

 

 

 

 

svc.8830prt.2974.

 

 

 

 

 

 

 

 

 

UNABLE

TO

CALI-

The sensor did not

Press power off (0), then power on (1).

BSD

BRATE

TONER

SEN-

calibrate when the

If problem persists, go to

LL-91 Under-

9.7

SOR

 

 

 

code [0921-6] was

toned Fault RAP.

 

 

 

 

 

 

 

entered.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TONER

FAULT

CALL

Excessive

toner

Press power off (0), then power on (1).

BSD

FOR ASSISTANCE

sensed problem.

 

If problem persists, go to

LL-90 Over-

9.7

 

 

 

 

 

 

 

 

 

toned Fault RAP.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01/02

Service Call Procedures

 

Status Code Entry Chart, Message Display Entry

8825/8830 Printer

1-11

 

Table 1 Message Display Entry Chart

ALL ROLLS ARE

Media Registration

Go to C1-04.

 

EMPTY

Sensor failed to

 

 

 

sense media.

 

 

 

 

 

 

NOTE: Substitute 1, 2, or 3 for X depending on which status code is displayed.

Maintenance Procedures

Table 1 Image Module

INTER

TASK

 

 

REASON

 

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Check,

clean,

or

Contaminated,

dirty

or

Clean or replace spacing wheels and

mal

repair

 

spacing

worn

spacing

wheels

or

the end surface that the wheels ride

Call

wheels

 

 

as

drum ends cause print

on.

 

required.

 

 

quality defects.

 

 

 

 

 

 

 

 

 

 

Nor-

Check and clean, if

Contaminated

grid,

bent

WARNING

mal

required,

 

the

or contaminated

pins.

The scorotron pin arrays are very

Call

scorotron.

 

 

Worn

end blocks,

 

are

sharp. Use care when handling the

 

 

 

 

 

also causes for scorotron

assembly.

 

 

 

 

 

failure, which

results

in

If contaminated, remove scorotron

 

 

 

 

 

print quality defects.

 

 

 

 

 

 

 

 

 

assembly and clean both sides of the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

grid with a brush. Examine pins and

 

 

 

 

 

 

 

 

 

 

clean with brush Only if contami-

 

 

 

 

 

 

 

 

 

 

nated. Cleaning with a cloth can

 

 

 

 

 

 

 

 

 

 

deposit lint that will cause print qual-

 

 

 

 

 

 

 

 

 

 

ity problems.

 

 

 

 

 

 

 

Nor-

Clean

the

image

Contamination

causes

Clean the image bar with a lint free

mal

bar.

 

 

 

print quality defects.

 

 

cloth and lens cleaner.

Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As

Repair

or

replace

Contamination

causes

WARNING

Requir

the scorotron/grid.

print quality defects.

 

 

The scorotron pin arrays are very

ed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sharp. Use care when handling the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

assembly.

 

 

 

 

 

 

 

 

 

 

Replace the grid and/or pin array.

 

 

 

 

 

 

 

 

 

 

Perform ADJ 9.2 Electrostatic

 

 

 

 

 

 

 

 

 

 

Series.

 

 

 

 

 

 

 

 

 

 

 

 

Table 2 Xerographic Module

 

 

 

 

 

 

 

 

INTER

TASK

 

 

REASON

 

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service Call Procedures

01/02

 

Message Display Entry Chart, Maintenance Proce-

 

1-12

8825/8830 Printer

Table 2 Xerographic Module

Nor-

Clean

the

 

xero-

Contamination can cause

Clean the toner from the housing and

mal

graphic module.

print

quality

 

problems.

cleaner blade with a vacuum cleaner.

Call

Clean

the

 

erase

Contaminants

 

can

travel

NOTE: Ensure that the vacuum

 

lamp.

 

 

 

to the LED bar and

 

Inspect the photo-

scorotrons, which results

cleaner does not contact the edge of

 

receptor for

 

dam-

in print quality problems.

the cleaner blade that touches the

 

age.

 

 

 

Fused toner on the bot-

surface of the photoreceptor drum.

 

Inspect

compo-

tom of the module can

Perform the Photoreceptor Cleaning

 

nents

for

vellum

cause jams.

 

 

 

 

Enhancement procedure in section 6.

 

contamination.

Contamination

reduces

Use cleaning solvent to remove any

 

Inspect

all

 

seals

the effectiveness

of

the

fused toner from the bottom of the

 

for damage.

 

 

lamp

to

discharge

the

module. Replace the photoreceptor if

 

Inspect

 

 

the

photoreceptor drum.

 

damaged.

 

Cleaner Blade for

Contaminants

 

from

vel-

Clean the erase lamp with a brush or

 

damage.

 

 

lum

 

 

 

 

 

 

dry lint free cloth.

 

 

 

 

 

- Cleaner failure

 

 

Replace any damaged xerographic

 

 

 

 

 

- Contaminants to prints.

module seals.

 

 

 

 

 

Vellum contamination will

 

 

 

 

 

 

contaminate and plug the

 

 

 

 

 

 

cleaner

auger at

the

 

 

 

 

 

 

ends.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Check

and

 

clean

Bent stripper fingers may

Replace the damaged or contami-

mal

or replace

the

cause feed out jams and

nated stripper fingers.

Call

Stripper Fingers.

heat roll damage.

 

 

 

 

Clean

the

Media

Contaminated

or

dam-

 

 

Guides.

 

 

aged

media

guides

can

 

 

 

 

 

 

cause

 

print

 

quality

 

 

 

 

 

 

defects.

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Clean/check

 

the

Smooth or worn fuser roll

Clean the roll with film remover.

mal

Fuser

Roll

 

fabric

loses

ability

 

to

drive

Clean the fabric guide with formula A

Call

guide. Replace the

media.

 

 

 

 

 

and film remover.

 

Fuser Roll.

 

 

Contaminated

 

fabric

Perform diagnostic code 1033 every

 

 

 

 

 

guide

causes

too

much

time the oiler is removed.

 

 

 

 

 

resistance

to

media

 

 

 

 

 

 

which

results

in

jams/

 

 

 

 

 

 

deletions/wrinkles.

 

 

 

 

 

 

 

 

 

 

Nor-

Check

the

 

fuser

Too little oil can cause

Check remaining fuser web life

mal

roll for lack of oil.

media handling and off-

[1034] and adjust the web oiler rate

Call

 

 

 

 

setting print quality prob-

[1032].

 

 

 

 

 

lems.

 

 

 

 

 

 

If the fuser roll is dry, refer to BSD

 

 

 

 

 

 

 

 

 

 

 

 

10.2.

 

 

 

 

 

Nor-

Inspect/clean

the

Contamination can cause

Clean the thermistor pad with a brush

mal

thermistor pad

fuser heat problems.

 

or dry lint free cloth.

Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 2 Xerographic Module

As

Check/clean

the

Contamination/wear,

 

Inspect photoreceptor surface for

Requir

photoreceptor.

scratches,

or chips

can

deep scratches, chips or excessive

ed

 

 

 

generate

print

quality

wear. Replace photoreceptor if dam-

 

 

 

 

problems.

 

 

 

aged.

 

 

 

 

 

 

 

 

 

Apply zinc stearate to the cleaning

 

 

 

 

 

 

 

 

 

blade and photoreceptor drum. *Note

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

Clean photoreceptor surface with

 

 

 

 

 

 

 

 

 

Xerox Film Remover if contaminated.

 

 

 

 

 

 

 

 

 

Apply zinc stearate when surface is

 

 

 

 

 

 

 

 

 

dry.

 

 

 

 

 

As

Check/clean

the

Residual image, streaks,

Vacuum clean the cleaning blade.

Requir

cleaning

 

blade.

drum scuffing can occur if

*Note 1

ed

Replace

with the

the blade is worn or con-

Apply zinc stearate to the cleaning

*Note 3

new photorecep-

taminated.

 

 

 

blade and photoreceptor drum. *Note

 

tor or as required.

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

Replace the blade if damaged.

 

 

 

 

30K ft.

Replace the fabric

Jams, deletions, wrinkles.

Refer to REP 8.9

9Km

guide.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

30K ft.

Clean

the

inner

If the customer is running

Remove the fuser roll and photore-

9Km

xerographic

mod-

a high percentage of vel-

ceptor to enable access.

 

ule components.

lum,

outgassing

of

the

NOTE: Use caution not to touch or

 

 

 

 

vellum contaminates

the

damage cleaning blade or seals.

 

 

 

 

cleaner auger and lower

Vacuum the Xero Mod and Auger

 

 

 

 

baffle surface resulting in

and then clean all contaminated

 

 

 

 

poor

cleaning and

high

areas with Film Remover.

 

 

 

 

dirt contamination.

 

 

 

 

 

 

 

plugged cleaner auger

 

 

 

 

 

 

 

 

 

 

 

NOTE: 1. Ensure that the vacuum does not contact the edge of the cleaner blade that touches the surface of the photoreceptor drum.

NOTE: 2. Where possible, dust the drum and the cleaning blade with zinc stearate away from the xerographic module to prevent the charge scorotron from being contaminated. If the drum and cleaning blade must be dusted while in the xerographic module, remove the charge scorotron. The zinc stearate will contaminate the charge scorotron and cause print quality defects.

NOTE: 3. Install the complete cleaning blade kit when installing a new photoreceptor.

Table 3 Media Transport

INTER

 

TASK

 

REASON

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

Nor-

Clean

the

lower

Contaminates can cause

Clean the transport with antistatic

mal

paper

transports,

the media to slip resulting

fluid and a lint free cloth.

Call

turnaround

baffle,

in print quality defects.

Clean the feed roller with Formula A.

 

paper feed rolls.

 

 

 

 

 

 

 

 

Nor-

Clean

the

under

Reduce the airborne con-

Vacuum clean, then wipe down with a

mal

side of the trans-

taminants.

lint free cloth.

Call

port.

 

 

 

 

 

 

 

 

 

 

 

01/02

Service Call Procedures

 

Maintenance Procedures

8825/8830 Printer

1-13

Table 3 Media Transport

Nor-

Clean

the transfer

Improve toner transfer to

Remove the transfer corotron. Clean

mal

corotron

 

media.

 

loose toner/debris with a brush. Use

Call

 

 

 

Improve media tack.

only a water-dampened cloth to

 

 

 

 

 

 

remove contaminants from the extru-

 

 

 

 

 

 

sion.

 

 

 

 

 

 

NOTE: Some of the coating may

 

 

 

 

 

 

come off onto the cloth.

 

 

 

 

Nor-

Empty the conden-

Prevent the bottle from

Empty the bottle into a sink.

mal

sation reclaim bot-

overflowing.

 

 

Call

tle.

 

 

 

 

 

 

 

 

 

 

 

25K ft.

Repair

or replace

Contamination

causes

Clean (same as the step above).

7Km

the

transfer

print quality defects.

 

 

corotron.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 4 Media Feed

 

 

 

 

 

 

INTER

 

TASK

 

REASON

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

1st

Remove the

drive

Feeding problems.

Loosen the feed motor hardware to

10K ft.

chain slack.

 

 

 

allow the spring to tension the chain.

or 3K

 

 

 

 

 

Tighten the hardware.

m

 

 

 

 

 

 

 

 

 

 

 

40K ft.

Remove the

drive

Feeding problems.

Loosen the feed motor hardware to

or 13K

chain slack.

 

 

 

allow the spring to tension the chain.

m

 

 

 

 

 

Tighten the hardware.

 

 

 

 

 

 

 

 

 

 

Table 5 Developer Module

 

 

 

 

 

 

INTER

 

TASK

 

REASON

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Brush

the

devel-

Image quality

problems

Clean as required.

mal

oper

from

the

can occur.

 

 

Call

Developer

Seal

 

 

 

 

and lower edge of

 

 

 

 

the

Developer

 

 

 

 

Housing back into

 

 

 

 

the Developer Mag

 

 

 

 

Roll

and

then

 

 

 

 

clean the Seal.

 

 

 

 

 

 

 

 

Nor-

Check

that the

If the developer is not

Developer material should not be uni-

mal

developer housing

level, density may not be

form from end to end. Check the level

Call

is level.

 

uniform side to side.

of the copier.

 

 

 

 

 

 

Nor-

Check

the

canis-

If the canister is not rotat-

Check the dry ink dispense motor for

mal

ter for proper rota-

ing correctly,

the copies

binding. Check that the cartridge is

Call

tion.

 

 

will be light.

 

locked in the drive hub.

 

 

 

 

 

 

Nor-

Check

the

devel-

Worn gears will cause the

Check the gears for worn or broken

mal

oper drives.

 

housing to move up or

teeth; replace the gears, if necessary.

Call

 

 

 

down, which

will cause

Ensure that the drive coupling is

 

 

 

 

print quality defects.

engaged.

 

 

 

 

 

 

 

Table 5 Developer Module

Nor-

Check,

clean, or

Contaminated

or

worn

Clean or replace spacing wheels.

mal

replace

the

devel-

spacing wheels will cause

 

Call

oper

 

 

housing

print quality defects.

 

 

 

spacing wheels, as

 

 

 

 

 

 

required.

 

 

 

 

 

 

 

 

 

 

 

 

 

30K ft.

Check

the

trickle

An obstructed Y tube or

Clean as required.

9Km

tube

and

toner Y

trickle tube will clog the

 

 

tube

for

obstruc-

cleaning/trickle system.

 

 

tion.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

30K ft.

Check

the

pres-

Increased contamination

Remove developer housing. Remove

9Km

sure

 

equalizing

due to poor air flow in the

and vacuum tubes, vacuum lower

 

tubes.

 

 

 

developer housing.

 

holes for toner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 6 Covers

 

 

 

 

 

 

 

 

INTER

 

TASK

 

REASON

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Clean the covers.

Customer satisfaction.

Formula A and antistatic fluid on the

mal

 

 

 

 

 

 

 

 

 

and cut sheet feed-in shelf.

Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 7 Cutter

 

 

 

 

 

 

 

 

INTER

 

TASK

 

REASON

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Check the cam for

To ensure the correct cut-

Place a light film of lubrication on the

mal

lubrication.

 

ter operation. The cutter

cam surface.

Call

 

 

 

 

 

will not provide a straight

 

 

 

 

 

 

 

cut.

 

 

 

 

 

 

 

 

 

 

Nor-

Clean the cutter.

To ensure

a

straight,

Vacuum the media dust and contami-

mal

 

 

 

 

 

smooth cut

on

the

lead

nation from the cutter blade area.

Call

 

 

 

 

 

edge of the media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 8 Media Drawers

 

 

 

 

 

 

 

INTER

 

TASK

 

REASON

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Clean

the

media

Customer satisfaction.

Clean the media dust and contamina-

mal

drawer.

 

 

 

 

 

 

 

tion from each of the media drawers

Call

 

 

 

 

 

 

 

 

 

with a vacuum cleaner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 9 Ozone Filter

 

 

 

 

 

 

 

INTER

 

TASK

 

REASON

 

TASK ENABLER

VAL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nor-

Check and replace

To ensure correct air flow

Check theOzone Filter at 40K prints,

mal

the Ozone Filter if

through machine, and to

clean or replace as required. Replace

Call

necessary.

 

 

keep heat that is gener-

the Ozone Filter at 120K prints.

 

 

 

 

 

 

ated to a minimum.

 

 

 

 

 

 

 

 

 

 

 

 

 

Service Call Procedures

01/02

 

Maintenance Procedures

 

1-14

8825/8830 Printer

Callback

Procedure

1.Perform the Subsystem Checks for the subsystem that caused the problem.

2.Functional Checks:

a.Perform the Initial Actions.

b.Check the Recent Faults listing (see Section 6 - under System Information). If any of the faults described in that section are listed, take the recommended steps to clear the fault.

c.Replace any part or supply that is past its life.

3.Perform the Final Action. Do Not perform the Maintenance Procedures.

 

01/02

8825/8830 Printer

1-15

Service Call Procedures

Service Call Procedures

01/02

 

 

 

 

1-16

8825/8830 Printer

Xerox 8830, 8825 Service Manual

System Checkout / Final Action

Procedure

Enter diagnostic mode and make three (3) prints of internal test pattern from the controller (if present). If a controller is not present, print [0955-5] from the IOT. Prints are delivered to the exit tray.

YN

Go to the Initial Actions to begin your repair.

Evaluate the prints using Print Defects in Section 3. The print quality is acceptable.

YN

Go to the Print Defects in Section 3 and go to the appropriate print quality RAP.

Perform the following:

1.Clean the exterior of the printer and provide print samples to the customer.

2.(Figure 1 ): Fill out the Service Call Report form including:

Enter the Printer Menu, and scroll to Billing Meters. Enter Billing Meter and record Meter A and Meter B readings on the Service Call Report form.

3

1

Enter the reading

Access the Control

from the Media

Panel menu and record

Counter here

the Meter A reading

2

(8830 printer only:) Access the Control Panel menu and record the Meter B reading.

Figure 1 Recording the Print Count Readings

3.Record all activities in the Service Log.

4.Record the Print Count Readings on the Service Call Report.

5.Give appropriate credit to the Customer.

 

01/02

Service Call Procedures

 

System Checkout / Final Action

8825/8830 Printer

1-17

Service Call Procedures

01/02

 

System Checkout / Final Action

 

1-18

8825/8830 Printer

2 Status Indicator RAPs

Repair Analysis Procedures

C1-04/C2-04/C3-04 RAP ................................................................................................

2-3

C1-59/ C2-59/ C3-59 RAP ..............................................................................................

2-4

LL-41/LL-45 Fuser Warm-up Fault RAP .........................................................................

2-5

LL-42 Thermal Control RAP............................................................................................

2-6

LL-43

Fuser Over Temperature RAP ..............................................................................

2-7

LL-44

Fuser Too Hot RAP...............................................................................................

2-8

LL-60/LL-61 NVM Fault RAP ..........................................................................................

2-9

LL-90

Overtoned Fault RAP............................................................................................

2-10

LL-91

Undertoned Fault RAP ..........................................................................................

2-11

Other Faults

OF-1

Control Panel RAP .................................................................................................

2-15

OF-2

Power On Self Test (POST) RAP ..........................................................................

2-15

OF-3

Fuser Ballast RAP..................................................................................................

2-16

Generic RAPs

Generic Clutch RAP ........................................................................................................

2-17

Generic Sensor RAP.......................................................................................................

2-18

Generic Switch RAP........................................................................................................

2-19

 

01/02

Status Indicator RAPs

 

 

8825/8830 Printer

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Status Indicator RAPs

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