Toyota RAV4 Hybrid 2019 Warranty and Maintenance Guide

RAV4 HYBRID

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WARRANTY &

MAINTENANCE GUIDE

SAFETY PRECAUTIONS

Your RAV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system. Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns, electric shock and even fatal injury.

To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug, which is located under the rear seat.

If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the inverter unit or hybrid vehicle battery assembly.

Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric acid to two liters water). Seek immediate medical attention.

If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.

Toyota recommends having maintenance and repairs for your RAV4 Hybrid performed by an authorized Toyota dealership. To locate your nearest authorized Toyota dealership, contact the Toyota Customer Experience Center at [phone] or log on to www.toyota.com.

WELCOME TO THE TOYOTA FAMILY

Thank you for purchasing a Toyota vehicle. We know you have many options when considering which

vehicle to buy, and we appreciate your decision to select Toyota.

We want you to enjoy owning your Toyota as much as you enjoy driving it. This booklet is designed to help. Here you’ll find information on Toyota’s warranty coverage and maintenance

recommendations for your vehicle. There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in.

For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota’s official Web site, www.toyota.com.

We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to the Toyota family!

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TABLE OF CONTENTS

WARRANTY INFORMATION

INTRODUCTION

Satisfaction Down the Road						4
If You Need Assistance					5
The Immobilizer Key							7
Transportation Assistance								9

YOUR WARRANTIES IN DETAIL

General Warranty Provisions										10
New Vehicle Limited Warranty										13
Federal Emission Control Warranty										18
California Emission Control Warranty										24
Tire Limited Warranty										30

YOUR RESPONSIBILITIES

Operation and Maintenance				31
Obtaining Warranty Service			33

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TABLE OF CONTENTS

MAINTENANCE INFORMATION

INTRODUCTION

The Importance of Scheduled Maintenance				34
Maintaining Your Warranty			35

MAINTENANCE LOG

Using the Maintenance Log Charts					36
Maintenance Log								38
Explanation of Maintenance Items							54
Vehicle Identification						58

FIND IT ONLINE

To update your contact information and vehicle ownership status, please visit www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start the update process.

You may also enroll to receive the following useful information and benefits at toyota.com/owners:

• Access to Owner’s Manuals and Maintenance Guides

• View Your Vehicle’s Service History

• Explore How-to videos and more

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INTRODUCTION

SATISFACTION DOWN THE ROAD

At Toyota, our top priority is always our customers. We know your Toyota is an important part of your life and

something you depend on every day. That’s why we’re dedicated to building products of the highest quality and reliability.

Our excellent warranty coverage is evidence that we stand behind the quality of our vehicles. We’re confident — as you should be — that your Toyota will provide you with many years of enjoyable driving.

To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners we have on record. That’s why it’s important to send in the card at the back of this booklet if you change your address or if you’ve purchased this vehicle from a previous owner.

To provide you with added protection against unexpected service costs, we offer Toyota Financial Services vehicle service agreements and Toyota Auto Care and Toyota Care Plus pre-paid maintenance programs. Each offers plans to meet a wide variety of needs. Your dealership can help you select the plan that’s best for you.

Our goal is for every Toyota customer to enjoy outstanding quality, dependability and peace of mind throughout their ownership experience. We want you to be a satisfied member of the Toyota family for many miles to come.

This booklet describes the terms of Toyota warranty coverage as well as general owner responsibilities. The scheduled maintenance section describes your vehicle’s maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact.

All information in this booklet is the latest available at the time of publication and is subject to change without notice.

4Introduction

IF YOU NEED ASSISTANCE

Both Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete

satisfaction is our first priority. Should you have a problem or concern — either during or after the warranty period — please take the following steps to ensure the quickest possible response:

Step 1

Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step.

Step 2

If the dealership does not address your concern to your satisfaction, call the Toyota Customer Experience Center

at [phone].

Please have the following information ready when you call:

•Your Toyota’s vehicle identification number (located on the driver’s side corner of the dashboard, under the windshield)

•Current mileage on your vehicle

•Name of your Toyota dealership

A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution.

Step 3

If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner’s Warranty Rights Notification booklet (found in your glove box) and mail it to:

National Center for Dispute Settlement P.O. Box 688

Mt. Clemens, MI 48046

To initiate arbitration, you must complete an NCDS customer claim form and mail it to NCDS. To request a form, call NCDS at [phone] or obtain a copy at www.ncdsusa.org. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships.

INTRODUCTION

Introduction 5

INTRODUCTION

IF YOU NEED ASSISTANCE

California residents: Toyota offers your assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at [phone]. You may also

contact the CDSP directly at [phone]. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.”

This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at [phone].

6Introduction

THE IMMOBILIZER KEY

THE NEW WORLD OF ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped with an electronic “immobilizer” anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer.

If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won’t start the vehicle unless the key has the same code as the immobilizer.

SECURITY

For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent

locksmiths can generate replacement keys.

INTRODUCTION

Introduction 7

INTRODUCTION

THE IMMOBILIZER KEY

REPLACING THE KEY

Upon purchase, each vehicle should have two master keys and an aluminum tag with a key-code imprinted on it.

To generate a fully functional replacement key (one that will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key code from

arestricted-access database. These businesses can also access a service utility to reprogram the immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find

abonded/registered locksmith who performs high-security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe place. If you record the key-code in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. It is wise to keep a copy of the key-code outside of the vehicle.

If the vehicle was delivered with less than two keys and the aluminum key-code tag, consider having the Toyota dealer or a qualified independent automotive locksmith make a duplicate key before you need it.

8Introduction

TRANSPORTATION ASSISTANCE

We realize that your confidence in the quality and reliability of our products was a key

factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased

to offer you the benefits of our Transportation Assistance Policy.

Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy

applies when your vehicle must be kept overnight for any of the following reasons:

•The warranty repairs will take longer than one day to complete.

•The warrantable condition requires extensive diagnosis.

•The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive.

The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts.

The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2019 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska.

For further details, please consult your Toyota dealer.

INTRODUCTION

Introduction 9

WARRANTY

GENERAL WARRANTY PROVISIONS

Important: You must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act (the “Act”). However, if you choose to pursue rights and remedies not created by the Act, you are not required to use the Dispute Settlement Program (CDSP). You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state. Please check this booklet and the appropriate page of the Owner’s Warranty Rights Notification booklet for additional information and the requirements applicable to your state.

Who Is the Warrantor

The warrantor for these limited warranties is Toyota Motor Sales, U.S.A., Inc. (“Toyota”), a California corporation, P.O. Box 259001, Plano, Texas 75025-9001.

Which Vehicles Are Covered

These warranties apply to all 2019 modelyear RAV4 Hybrid vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at

no cost to subsequent vehicle owners.

Multiple Warranty Conditions

This booklet contains warranty terms and conditions that may vary depending

on the part covered. A warranty for specific parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in

that warranty as well as the General Warranty Provisions.

When Warranty Begins

The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator.

Repairs Made at No Charge

Repairs and adjustments covered by these warranties are made at no charge for parts and labor.

Parts Replacement

Any needed parts replacement will be made using new or remanufactured parts. The decision whether a part should be repaired or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only.

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GENERAL WARRANTY PROVISIONS

Informal Dispute

Settlement Program

Toyota offers assistance through an informal dispute settlement program called the Dispute Settlement Program.

This program is administered by an independent third party:

National Center for Dispute Settlement P.O. Box 688

Mt. Clemens, MI 48046

Further information about this program can be found in this booklet and the

Owner’s Warranty Rights Notification booklet.

California residents: Toyota offers you assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at [phone]. You may also contact

the CDSP directly at [phone]. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.”

Limitations

The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle.

Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you.

Your Rights Under State Law

These warranties give you specific legal rights. You may also have other rights that vary from state to state.

WARRANTY

Your Warranties in Detail

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WARRANTY

Detail in Warranties Your 12

Specific components may have longer coverage under terms of the Powertrain Warranty.

Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,

Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified

Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.

AT COVERAGEWARRANTY	WARRANTY GENERAL
GLANCE A	PROVISIONS

NEW VEHICLE LIMITED WARRANTY

WHAT IS COVERED

AND HOW LONG

Basic Warranty

This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Toyota, subject to the exceptions indicated under “What

Is Not Covered” on pages 15–16.

Coverage is for 36 months or 36,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are covered for 12 months or 12,000 miles, whichever occurs first.

Hybrid System Warranty

This warranty covers repairs needed to correct defects in materials or workmanship of the components listed here and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 15–16.

•Battery control module (battery voltage sensor)

•Hybrid battery

•Hybrid control module

(power management control module)

•Inverter with converter

Powertrain Warranty

This warranty covers repairs needed to correct defects in materials or workmanship of any component listed below and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 15–16.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

Engine

Cylinder block and head and all internal parts, timing gears and gaskets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets.

Coverage is for 96 months or 100,000 miles, whichever occurs first.

WARRANTY

Your Warranties in Detail

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WARRANTY

NEW VEHICLE LIMITED WARRANTY

Transmission and Transaxle

Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets.

Front-Wheel-Drive System

Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals

and gaskets.

Rear-Wheel-Drive System

Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets.

Restraint Systems Warranty

This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 15–16.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

For vehicles sold and registered in the state of Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage.

Corrosion Perforation Warranty

This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 15–16.

Coverage is for 60 months, regardless of mileage.

For information on how to protect your vehicle from corrosion, refer to sections related to maintenance and care in the

Owner’s Manual.

Towing

When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered.

14 Your Warranties in Detail

NEW VEHICLE LIMITED WARRANTY

WHAT IS NOT COVERED

This warranty does not cover damage or failures resulting directly or indirectly from any of the following:

•Fire, accidents or theft

•Abuse or negligence

•Misuse — for example, racing or overloading

•Improper repairs

•Alteration or tampering, including installation of non-Genuine Toyota Accessories

•Lack of or improper maintenance, including use of fluids and fuel other than those specified in the

Owner’s Manual

•Installation of non-Genuine Toyota Parts

•Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions

•Water contamination

This warranty also does not cover the following:

Tires

Tires are covered by a separate warranty provided by the tire manufacturer. See page 30.

Maintenance Expense

Normal maintenance services such as:

•Engine tune-ups

•Replacement of fluids and filters

•Lubrication

•Cleaning and polishing

•Replacement of spark plugs and fuses

•Replacement of worn wiper blades, brake pads/linings and clutch linings

Vehicles with Altered Odometer

Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined.

Salvage or Total-Loss Vehicles

Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equivalent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties, including Emission Control Warranty Enhancements, or any open Safety Recalls.

Normal Wear and Tear

Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.

WARRANTY

Your Warranties in Detail

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WARRANTY

NEW VEHICLE LIMITED WARRANTY

Incidental Damages

Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue.

Disclaimer of Extra Expenses and Damages

The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Toyota shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation

is not allowed.

16 Your Warranties in Detail

NEW VEHICLE LIMITED WARRANTY

DISPUTE RESOLUTION

If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on page 5. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state.

WARRANTY

Your Warranties in Detail

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WARRANTY

FEDERAL EMISSION CONTROL WARRANTY

WHAT IS COVERED

AND HOW LONG

Emission Defect Warranty

Toyota warrants that your vehicle:

•Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards.

•Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards.

Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 18–20 have coverage of eight years or 80,000 miles, whichever occurs first.

Emission Performance Warranty

Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage.

Under the terms of the Emission Performance Warranty and federal regulations, Toyota will make all necessary repairs if both of the following occur:

•Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test.

•This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law.

This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 19–20 have coverage of eight years or 80,000 miles, whichever occurs first.

18 Your Warranties in Detail

FEDERAL EMISSION CONTROL WARRANTY

WHAT IS NOT COVERED

These warranty obligations do not apply to failures or noncompliance caused by:

•The use of replacement parts not certified in accordance with aftermarket parts certification regulations.

•The use of replacement parts not equivalent in quality or design to original equipment parts.

Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty.

WARRANTY PARTS LIST

Air/Fuel Metering System

•Air/fuel ratio feedback control system

•Cold-start enrichment system

•Deceleration control system

•Electronic fuel injection system components

–Airflow sensor

–Engine control module (8/80)

–Throttle body

–Other components

Air Induction System

• Intake manifold and intake air surge tank

Catalyst System

•Catalytic converter and protector (8/80)

•Constricted fuel filler neck

•Exhaust manifold

•Exhaust pipe (manifold to catalyst and/or catalyst to catalyst)

Evaporative Control System

•Charcoal canister

•Diaphragm valve

•Fuel filler cap

•Fuel tank

•Vapor liquid separator

WARRANTY

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

Your Warranties in Detail

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