Samsung LU28R550UQUXEN User Manual

User Manual

U28R55*

The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality. © Samsung Electronics

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than that of Samsung Electronics are owned by their respective owners.

An administration fee may be charged in the following situations:

(a)An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).

(b)You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Securing the Installation Space	4
Safety Precautions	4
Cleaning	5
Electricity and Safety	5
Installation	6
Operation	7

Preparations

Parts	9
Control Panel	9
Function Key Guide	10
Direct Key Guide	11
Configuring Eye Saver Mode, Brightness and
Contrast from Direct Key Guide	12
Changing the Volume setting	12
Types of Ports	13
Upgrading the Software via USB	13
Adjusting the Product Tilt	15
Anti-theft Lock	15
Precautions for moving the product	16
Wall Mount Kit Specifications (VESA)	16
Installation	17
Attaching the Stand	17
Removing the Stand	18

Connecting and Using a Source Device

Read below before installing the product.	19
Connecting and Using a PC	19
Connection Using the HDMI Cable	19
Connection Using an HDMI-DVI Cable	20
Connection Using an DP Cable	20
Connecting to headphones or earphones	20
Connecting the Power	20
Correct posture to use the product	21
Driver Installation	21
Setting Optimum Resolution	21
List of graphic cards supporting HDR10	21

Screen Setup

SAMSUNG MAGIC Bright	22
Brightness	23
Contrast	23
Sharpness	23
Color	23
SAMSUNG MAGIC Upscale	24
HDMI Black Level	24
Eye Saver Mode	24

Game Mode	24
Response Time	24
Screen Ratio	25
Screen Adjustment	25

Configuring the PIP/PBP Settings

PIP/PBP Mode	26
Screen Size	27
Position	27
Sound Source	27
Source	27
Screen Ratio	28
Contrast	29

Adjusting OSD (On Screen

Display) settings

Transparency	30
Position	30
H-Position	30
V-Position	30
Language	30

2

Table of contents

Display Time

30

Setup and Reset

Self Diagnosis	31
DisplayPort Ver.	32
HDMI Mode	32
FreeSync	33
Eco Saving Plus	34
Off Timer Plus	34
PC/AV Mode	35
Source Detection	35
Key Repeat Time	35
Power LED On	35
Reset All	35

Information

Information

36

Installing the Software

Easy Setting Box	37
Restrictions and Problems with the Installation	37
Upgrade by downloading the firmware from the
website	37
System Requirements	37

Troubleshooting Guide

Requirements Before Contacting Samsung
Customer Service Centre	38
Product diagnosis (Screen issue)	38
Checking the Resolution and Frequency	38
Check the following.	38
Q & A	40

Specifications

General	41
Standard Signal Mode Table	42

Appendix

Responsibility for the Pay Service (Cost to
Customers)	45
Not a product defect	45
A Product damage caused by customer's fault	45
Others	45

3

AC voltage: Rated voltage marked with this symbol is AC voltage.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Chapter 01

Before Using the Product

Securing the Installation Space

Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

――The exterior may differ depending on the product.

10 cm

10 cm

10 cm

10 cm

10 cm

Safety Precautions

	Warning			A serious or fatal injury may result if instructions are not followed.
				Personal injury or damage to properties may result if instructions are
		Caution
				not followed.
				CAUTION
				RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

This symbol indicates that this product has included important literature concerning operation and maintenance.

Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product

MUST have a reliable connection to protective earth (ground).

4

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

――Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.)

Do not press the product screen with hands or other objects. There is a risk of damaging the screen.

――Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. ――Take the following steps when cleaning.

1Power off the product and PC.

2Disconnect the power cord from the product.

――Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3Wipe the product with a clean, soft and dry cloth.

‒‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product. ‒‒ Do not spray water or detergent directly on the product.

4Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.

5Connect the power cord to the product when cleaning is finished.

6Power on the product and PC.

Electricity and Safety

Warning

•• Do not use a damaged power cord or plug, or a loose power socket.

•• Do not use multiple products with a single power socket.

•• Do not touch the power plug with wet hands.

•• Insert the power plug all the way in so it is not loose.

•• Connect the power plug to a grounded power socket (type 1 insulated devices only).

•• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

•• Do not place the power cord or product near heat sources.

•• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

•• Do not disconnect the power cord while the product is being used.

•• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.

•• Keep the power socket where the power cord is connected unobstructed.

‒‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

•• Hold the plug when disconnecting the power cord from the power socket.

5

Installation

Warning

•• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

•• Keep the plastic packaging out of the reach of children. ‒‒ Children may suffocate.

•• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) ‒‒ The product may fall and become damaged and/or cause an injury.

‒‒ Using the product in an area with excess vibration may damage the product or cause a fire.

•• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

•• Do not expose the product to direct sunlight, heat, or a hot object such as a stove. ‒‒ The product lifespan may be reduced or a fire may result.

•• Do not install the product within the reach of young children. ‒‒ The product may fall and injure children.

•• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

•• Do not drop the product while moving.

•• Do not set down the product on its front.

•• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

‒‒ The product may fall and become damaged and/or cause an injury. ‒‒ Install the product only on cabinets or shelves of the right size.

•• Set down the product gently.

‒‒ Product failure or personal injury may result.

•• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

‒‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.

6

Operation

Warning

•• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒‒ Contact Samsung Customer Service Centre for repairs.

•• To move the product, first disconnect all the cables from it, including the power cable.

•• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Centre.

•• Do not let children hang from the product or climb on top of it. ‒‒ Children may become injured or seriously harmed.

•• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Centre.

‒‒ Continued use can result in a fire or electric shock.

•• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.

•• During a lightning or thunderstorm, power off the product and remove the power cable.

•• Do not drop objects on the product or apply impact.

•• Do not move the product by pulling the power cord or any cable.

•• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

•• Do not lift or move the product by pulling the power cord or any cable.

•• Do not use or keep combustible spray or an inflammable substance near the product.

•• Ensure the vents are not blocked by tablecloths or curtains. ‒‒ An increased internal temperature may cause a fire.

•• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.

•• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.

7

Caution

•• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

‒‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time.

•• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

•• Use the product at the recommended resolution and frequency. ‒‒ Your eyesight may deteriorate.

•• Do not put AC/DC adapters together.

•• Remove the plastic bag from the AC/DC adapter before you use it.

•• Do not let water enter the AC/DC adapter device or get the device wet. ‒‒ An electric shock or fire may result.

‒‒ Avoid using the product outdoors where it can be exposed to rain or snow. ‒‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

•• Do not put the AC/DC adapter near to any heating apparatus. ‒‒ Otherwise, a fire may result.

•• Keep the AC/DC adapter in a well-ventilated area.

•• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

•• Do not hold the product upside-down or move it by holding the stand. ‒‒ The product may fall and become damaged or cause an injury.

•• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

•• Do not use humidifiers or stoves around the product.

•• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

•• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

•• Store small accessories out of the reach of children.

•• Exercise caution when adjusting the product angle or stand height. ‒‒ Your hand or finger may get stuck and injured.

‒‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

•• Do not place heavy objects on the product.

‒‒ Product failure or personal injury may result.

8

Chapter 02

Preparations

Parts

Control Panel

――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

JOG Button

DOWN(FRONT)

LEFT

RIGHT

PRESS(ENTER)

UP(REAR)

Function Key Guide

Return

Power LED

	Parts	Description
	JOG Button	Multi directional button that helps navigate.
		――Press the power button	on the JOG button to activate the up/down/
		left/right movements and Enter key function.
		This LED is power status indicator and works as
		•• Power On (Power button): Power LED Off
		•• Power saving mode: Power LED Blinking
	Power LED	•• Power Off (Power button): Power LED On
		――The Power LED operation can be swapped by changing in the menu.
		(System →Power LED On) Function Key Guide may vary depending on
		the function or product model. Please refer to the actual product.
		――Press the power button	on the JOG button to turn it on or off.
		Press the JOG button when the screen is turned on. The Function Key
	Function Key Guide	Guide will appear. To access the onscreen menu when the guide is
		displayed, press the corresponding direction button again.

――Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

9

Function Key Guide

――To use the Function Key Guide, press the JOG button. Then the following window appears.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

	Parts	Description
	Source	Selects	to change the input source by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input source has
		been changed.

Selectsby moving the JOG button in the Function Key Guide screen. This product shows the menu as an on-screen display.

On screen display menu lock: Lock the on screen display menu to maintain the current settings or prevent other users from changing settings.

Menu To enable or disable the on screen display menu lock, display the “Menu” screen, move the JOG button to the right to go to the next stage, and then press and hold the button to the left for10 seconds until the Function Key Guide disappears.

――If the on screen display menu lock is enabled, Brightness and Contrast can be adjusted. Eye Saver Mode is available. Information can be viewed.

PIP/PBP		Selects		by moving the JOG button in the Function Key Guide screen.
		And then press the JOG button when configuring settings for the PIP/PBP function is required.
Power Off		Selects	to turn the product off by moving the JOG button in the Function Key Guide screen.
Return		Exit the Function Key guide menu by using the JOG button to select the			icon when the Function Key Guide screen is displayed.

――Actual models because of functional variation, Function Key Guide options will be different.

10

When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direct keys for control source and power could be used as below.

JOG Button	Power saving/Non-signal mode
UP	Source Change
Down
PRESS(ENTER) for 2 seconds	Power Off

When the product displays the menu, the JOG Button could be used as below.

	JOG Button	Action
	UP/DOWN	Move the option
		Exit the menu (Function Key Guide).
	LEFT	Close Sublist without saving value.
		Value decreases in the slider.
	RIGHT	Move to sublist.
		Value increases in the slider.
	PRESS(ENTER)	Save the value and close Sublist.

Direct Key Guide

――On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed.

Eye Saver Mode

Volume

Features

Eye Saver Mode Off

•• UP/DOWN: Adjust Brightness, Contrast, Eye Saver Mode.

•• LEFT/RIGHT: Adjust Volume.

•• PRESS(ENTER): Display Function Key Guide.

11

Configuring Eye Saver Mode, Brightness and Contrast from Direct Key Guide

Adjust the Brightness, Contrast and Eye Saver Mode by moving the JOG button.

Contrast

Eye Saver Mode

Off

Brightness

――The displayed image may differ depending on the model.

――The default brightness can vary depending on the region.

Brightness

――This menu is not available when MAGICSAMSUNGBright is set to Dynamic Contrast mode. ――This menu is not available when Eco Saving Plus is enabled.

――This menu is not available when Eye Saver Mode is enabled.

Contrast

――This menu is not available when MAGICSAMSUNGBright is in Cinema or Dynamic Contrast mode. ――This menu is not available when Game Mode is enabled.

――This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to (PBP Mode).

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

50

Mute

――The displayed image may differ depending on the model.

――If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

――What is Auto Mute?

The function mutes the audio to improve sound effect when there is sound noise or when the input signal is weak, usually due to a problem with the volume of an input device.

――To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

12

Types of Ports

――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

HDMI IN 1 HDMI IN 2					DP IN	SERVICE			DC 19V

Port

HDMI IN 1			HDMI IN 2

Description

Connect to an audio output device such as headphones or earphones.

――The sound could only be heard when using the HDMI to HDMI cable or DP cable.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

DP IN			Connects to a PC using a DP cable.
SERVICE			Use a USB memory stick to perform software upgrade.
DC 19V			Connects to the AC/DC adapter.

Upgrading the Software via USB

1 Connect a USB memory to the SERVICE port shown in the figure.

HDMI IN 1 HDMI IN 2 DP IN SERVICE DC 19V

When the screen is on, press the JOG button to display the Function Key Guide. When the Function Key Guide are displayed, press and hold the JOG button down for approximately 5 seconds.

Power Off

2When the message as shown in the following figure is displayed on the product, select Yes to upgrade the software.

Do you want to update via USB?

Yes No

13

3 When the screen as shown in the following figure is displayed, select Yes.

Update now

Update from version XXXX.X to version XXXX.X?

Yes No

4 The software upgrading proceeds.

Update now

Updating product Software…

Your product will turn itself off and on again automatically after completing update.

0%

5Your product will turn itself off and on again automatically after completing update, and then turn off your product.

6Remove the power cord from the power outlet and then reconnect the cord after turning off.

Note

1To perform software upgrade by using a USB memory, first format the USB memory to FAT32.

2When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory.

3To upgrade the software for the UR55 model, make sure the upgrade files are .bin formats. The file name should follow the naming conventions for the UR55 model (e.g. M-R55**UGDA-****.*[four- digit number].bin). The ** is the screen size in inches, the ****.* is the version number, and the four-digit number is the checksum. For example, “M-R5528UGDA-0804.0[1899].bin” conforms to the naming conventions for the UR55 28" model and should be copied to the root directory.

4If the No valid update files found. Please check your USB device and try again. message is displayed, this is probably due to the following reasons.

Update now

No valid update files found.

Please check your USB device and try again.

OK Cancel

‒‒ A USB memory is not connected to the SERVICE port.

‒‒ The files in the connected USB memory are not compatible formats.

‒‒ There are no valid upgrade files found in the connected USB memory. (There are no upgrade files saved in the memory or the file names are incorrect.)

5Do not turn off the product. And prevent the upgrading from any interruption as far as possible. In general, the product returns to the previous version if an upgrade is interrupted.

14