Panasonic kx-ta824 Operation Manual

Advanced Hybrid System

Feature Guide

Model No. TA824

Thank you for purchasing a Panasonic Advanced Hybrid System.

Please read this manual carefully before using this product and save this manual for future use.

Introduction

About this Feature Guide

The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System.

It explains what the Advanced Hybrid System can do, as well as how to obtain the most of its many features and facilities.

The Feature Guide is divided into the following sections:

Section 1, Call Handling Features

Describes the features of the Advanced Hybrid System related to making and receiving calls, and operating telephones.

Section 2, System Configuration and Administration Features

Describes the features that allow the Advanced Hybrid System to be configured and administered to suit the needs of its users.

Section 3, Programming Instructions

Serves as an overall system programming reference for the Advanced Hybrid System.

Section 4, Appendix

Provides tables that describe the resource capacity of the Advanced Hybrid System, as well as its different tones and ring tones.

Index

References Found in the Feature Guide

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Guide for your reference.

Feature Guide References

Related sections of the Feature Guide are listed for your reference.

User Manual References

The User Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the User Manual are listed throughout the Feature Guide for your reference.

PT Programming References

Commonly used settings can be programmed using a display PT ( 2.3.2 PT Programming). These PT programming items are noted throughout the Feature Guide for your reference by title and program number. The following is an example of a PT Programming reference:

"Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101])."

2 Feature Guide

Links to Other Pages and Manuals

If you are viewing this Feature Guide with a PC, certain items are linked to different sections of the Feature Guide and other Advanced Hybrid System manuals. Click on a link to jump to that section.

Linked items include:

•Installation Manual References

•Feature Guide References

•User Manual References

•PT Programming References

Notes

•Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information.

•Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( 2.3.1 PC Programming). For programming details, refer to the online help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KXTE Maintenance Console).

Trademarks

•Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

•Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

•All other trademarks identified herein are the property of their respective owners.

Feature Guide	3

List of Abbreviations

A	AA	Automated Attendant
	APT	Analog Proprietary Telephone
B	BGM	Background Music
	BSS	Busy Station Signaling
	BV	Built-in Voice Message
C	COS	Class of Service
	CPC	Calling Party Control
D	DIL	Direct In Line
	DISA	Direct Inward System Access
	DND	Do Not Disturb
	DSS	Direct Station Selection
	DTMF	Dual Tone Multi-Frequency
E	EFA	External Feature Access
F	FWD	Call Forwarding
G	G-CO	Group-CO
I	IRNA	Intercept Routing—No Answer
L	LCS	Live Call Screening
	LED	Light Emitting Diode
O	O-CO	Other-CO
	OGM	Outgoing Message
P	PF	Programmable Feature
	PT	Proprietary Telephone
S	S-CO	Single-CO
	SLT	Single Line Telephone
	SMDR	Station Message Detail Recording
	SMS	Short Message Service
T	TRS	Toll Restriction
	TAM	Telephone Answering Machine
V	VM	Voice Mail
	VPS	Voice Processing System

4 Feature Guide

Feature Highlights

Built-in Voice Message (BV)

Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or the system's common message area, if an optional voice message card is installed in the PBX ( 1.14.7 Built-in Voice Message (BV)).

Call Routing for Fixed Line SMS

The PBX can relay incoming calls from a Short Message Service (SMS) center to specific single line telephones (SLTs) that support SMS. Fixed Line SMS is a service that allows text messages to be sent and received via PSTN access ( 1.16.3 Call Routing for Fixed Line SMS).

Caller ID Display on SLT

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of some SLTs as well as proprietary telephones (PTs) when receiving calls ( 1.15.1 Caller ID).

3-level Automated Attendant (AA)

3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level outgoing messages (OGMs), and be connected to the desired party automatically ( 1.14.6 Direct Inward System Access (DISA)).

PC Programming

System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT ( 2.3.1 PC Programming).

The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TE Maintenance Console software ( 2.3.6 Firmware Upgrade).

Automatic Configuration for Outside (CO) Line Type

The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software, or after the PBX data has been cleared ( 2.3.5 Automatic Configuration for Outside (CO) Line Type).

Call Waiting Caller ID

Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a conversation ( 1.1.3.4 Call Waiting).

Local Carrier-based Voice Mail Service

Local carrier-based voice mail service allows the user to receive remote voice mail service from the telephone company to record caller messages when calls cannot be answered ( 1.18.3 Local Carrierbased Voice Mail Service).

Wireless Proprietary Telephones (PTs)

Wireless PTs such as the KX-T7885 and the KX-TD7895 give a user the freedom to move around and still have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over wireless SLTs are:

a)Caller ID

b)Seizure of outside (CO) lines by a one-touch operation

c)Carrier-based voice mail service

Refer to the Operating Instructions of the wireless PT for additional information.

Feature Guide	5

Advanced Hybrid System

This PBX supports the connection of PTs*1, wireless PTs, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless SLTs, and data terminals.

*1 In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

6 Feature Guide

Table of Contents
1 Call Handling Features.........................................................................		13
1.1	Incoming Call Features .................................................................................................	14
1.1.1 Incoming Outside (CO) Line Call Features ......................................................................		14
1.1.1.1	Direct In Line (DIL) ...........................................................................................................................................	14
1.1.1.2	Intercept Routing..............................................................................................................................................	15
1.1.2	Internal Call Features.......................................................................................................	16
1.1.3 Incoming Call Indication Features....................................................................................		17
1.1.3.1	Incoming Call Indication Features—OVERVIEW .............................................................................................	17
1.1.3.2	Outside (CO) Line Ringing Selection ...............................................................................................................	18
1.1.3.3	Ring Tone Pattern Selection.............................................................................................................................	19
1.1.3.4	Call Waiting ......................................................................................................................................................	20
1.2	Receiving Group Features ............................................................................................	22
1.2.1	Idle Extension Hunting .....................................................................................................	22
1.2.2 Direct Inward System Access (DISA) Ring ......................................................................		24
1.2.3 Log-in/Log-out..................................................................................................................		25
1.3	Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................	26
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND).................................................................		26
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW ..........................................................................		26
1.3.1.2	Call Forwarding (FWD) ....................................................................................................................................	27
1.3.1.3 Do Not Disturb (DND) ......................................................................................................................................		30
1.4	Answering Features.......................................................................................................	31
1.4.1	Answering Features .........................................................................................................	31
1.4.1.1	Answering Features—OVERVIEW...................................................................................................................	31
1.4.1.2	Line Preference—Incoming..............................................................................................................................	32
1.4.1.3	Call Pickup .......................................................................................................................................................	33
1.4.1.4	Hands-free Answerback...................................................................................................................................	34
1.5	Making Call Features .....................................................................................................	35
1.5.1	Intercom Call Features.....................................................................................................	35
1.5.1.1	Intercom Call....................................................................................................................................................	35
1.5.2 Outside (CO) Line Call Features......................................................................................		37
1.5.2.1	Outside (CO) Line Call Features—OVERVIEW ...............................................................................................	37
1.5.2.2	Emergency Call................................................................................................................................................	38
1.5.2.3	Account Code Entry .........................................................................................................................................	39
1.5.2.4	Dial Type Selection ..........................................................................................................................................	40
1.5.2.5	Pause Insertion ................................................................................................................................................	41
1.5.2.6	Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ...................................	42
1.5.3 Seizing a Line Features ...................................................................................................		44
1.5.3.1 Seizing a Line Features—OVERVIEW.............................................................................................................		44
1.5.3.2	Line Preference—Outgoing..............................................................................................................................	45
1.5.3.3	Outside (CO) Line Access ...............................................................................................................................	46
1.6	Memory Dialing Features ..............................................................................................	48
1.6.1	Memory Dialing Features.................................................................................................	48
1.6.1.1	Memory Dialing Features—OVERVIEW ..........................................................................................................	48
1.6.1.2	One-touch Dialing ............................................................................................................................................	50
1.6.1.3	KX-T7710 One-touch Dialing ...........................................................................................................................	51
1.6.1.4	Redial ..............................................................................................................................................................	52
1.6.1.5	Speed Dialing—Personal/System ....................................................................................................................	53
1.6.1.6	Hot Line............................................................................................................................................................	54
1.7	Busy Line/Busy Party Features ....................................................................................	55
1.7.1 Automatic Callback Busy (Camp-on) ...............................................................................		55
1.7.2	Executive Busy Override..................................................................................................	56
1.7.3	Call Waiting Tone .............................................................................................................	57

Feature Guide	7

1.8	Toll Restriction (TRS) Features.....................................................................................	58
1.8.1	Toll Restriction (TRS) .......................................................................................................	58
1.8.2	Toll Restriction (TRS) Override by Account Code ............................................................	62
1.8.3	Extension Lock .................................................................................................................	64
1.8.4	Walking COS....................................................................................................................	65
1.9	Conversation Features ..................................................................................................	66
1.9.1	Hands-free Operation.......................................................................................................	66
1.9.2	Room Monitor...................................................................................................................	67
1.9.3	Microphone Mute .............................................................................................................	68
1.9.4	Headset Operation ...........................................................................................................	69
1.9.5	Data Line Security............................................................................................................	70
1.9.6	Flash/Recall .....................................................................................................................	71
1.9.7	External Feature Access (EFA) ........................................................................................	72
1.9.8	Outside-to-Outside (CO-to-CO) Line Call Duration..........................................................	73
1.9.9	Paralleled Telephone........................................................................................................	74
1.9.10	Calling Party Control (CPC) Signal Detection ..................................................................	75
1.10	Transferring Features ....................................................................................................	76
1.10.1	Call Transfer .....................................................................................................................	76
1.11	Holding Features............................................................................................................	78
1.11.1	Call Hold...........................................................................................................................	78
1.11.2	Call Park...........................................................................................................................	80
1.11.3	Call Splitting .....................................................................................................................	81
1.11.4	Music on Hold ..................................................................................................................	82
1.11.5	Consultation Hold.............................................................................................................	83
1.12	Conference Features .....................................................................................................	84
1.12.1	Conference Features........................................................................................................	84
1.12.1.1	Conference Features—OVERVIEW ................................................................................................................	84
1.12.1.2	Conference ......................................................................................................................................................	85
1.13	Paging Features .............................................................................................................	86
1.13.1	Paging ..............................................................................................................................	86
1.14	Optional Device Features ..............................................................................................	87
1.14.1	Doorphone Call ................................................................................................................	87
1.14.2	Door Open........................................................................................................................	88
1.14.3	Doorbell/Door Chime........................................................................................................	89
1.14.4	Background Music (BGM) ................................................................................................	91
1.14.5	Outgoing Message (OGM) ...............................................................................................	92
1.14.6	Direct Inward System Access (DISA)...............................................................................	93
1.14.7	Built-in Voice Message (BV)...........................................................................................	100
1.15	Caller ID Features.........................................................................................................	103
1.15.1	Caller ID .........................................................................................................................	103
1.15.2	Incoming Call Log ..........................................................................................................	107
1.16	Message Features ........................................................................................................	110
1.16.1	Message Waiting............................................................................................................	110
1.16.2	Absent Message ............................................................................................................	112
1.16.3	Call Routing for Fixed Line SMS ....................................................................................	113
1.17	Proprietary Telephone (PT) Features .........................................................................	116
1.17.1	Fixed Buttons .................................................................................................................	116
1.17.2	Flexible Buttons..............................................................................................................	118
1.17.3	LED Indication................................................................................................................	121
1.17.4	Display Information.........................................................................................................	123
1.18	Voice Mail Features ......................................................................................................	124

8 Feature Guide

1.18.1	Voice Mail APT Integration.............................................................................................	124
1.18.2	Voice Mail Inband (DTMF) Integration ...........................................................................	130
1.18.3	Local Carrier-based Voice Mail Service .........................................................................	133
1.19	Administrative Information Output Features ............................................................	134
1.19.1	Station Message Detail Recording (SMDR)...................................................................	134
1.20	Extension Controlling Features..................................................................................	138
1.20.1	Extension Feature Clear ................................................................................................	138
1.20.2	Timed Reminder ............................................................................................................	139
1.21	Audible Tone Features.................................................................................................	140
1.21.1	Dial Tone ........................................................................................................................	140
1.21.2	Confirmation Tone..........................................................................................................	141
2 System Configuration and Administration Features ......................		143
2.1	System Configuration—Hardware..............................................................................	144
2.1.1	Extension Jack Configuration.........................................................................................	144
2.2	System Configuration—Software...............................................................................	145
2.2.1	Class of Service (COS)..................................................................................................	145
2.2.2	Group .............................................................................................................................	146
2.2.3	Time Service..................................................................................................................	148
2.2.4	Operator/Manager Features...........................................................................................	151
2.3	System Data Control....................................................................................................	153
2.3.1	PC Programming ...........................................................................................................	153
2.3.2	PT Programming............................................................................................................	156
2.3.3	Automatic Time Adjustment ...........................................................................................	158
2.3.4	Feature Numbering ........................................................................................................	159
2.3.5	Automatic Configuration for Outside (CO) Line Type .....................................................	163
2.3.6	Firmware Upgrade .........................................................................................................	164
2.4	Fault Recovery/Diagnostics ........................................................................................	165
2.4.1	Power Failure Transfer ...................................................................................................	165
2.4.2	Power Failure Restart ....................................................................................................	166
3 Programming Instructions.................................................................		167
3.1	Introduction ..................................................................................................................	168
3.1.1	Introduction ....................................................................................................................	168
3.2	PC Programming..........................................................................................................	169
3.2.1	Installing and Starting KX-TE Maintenance Console.....................................................	169
3.3	PT Programming ..........................................................................................................	170
3.3.1	Programming Instructions ..............................................................................................	170
3.3.2	Programming Procedures ..............................................................................................	174
	Date & Time [000] ..........................................................................................................................................	174
	System Speed Dialing Number [001] .............................................................................................................	174
	System Password [002]..................................................................................................................................	175
	DSS Console Jack Assignment [003] ............................................................................................................	176
	Console Paired Telephone [004] ....................................................................................................................	176
	One-touch Transfer Using a DSS Button [005] ..............................................................................................	176
	Time Service Switching Mode [006]...............................................................................................................	177
	Time Service Start Time [007] .......................................................................................................................	177
	Operator Assignment [008] ............................................................................................................................	178
	Extension Number [009] ................................................................................................................................	178
	LCD Time Display [010] .................................................................................................................................	178
	System Speed Dialing Name [011] ................................................................................................................	179
	KX-T7710 One-touch Dialing [013] ................................................................................................................	179
	Hunting Group Set [100] ................................................................................................................................	179

Feature Guide	9

Hunting Type [101].........................................................................................................................................	180
DTMF Integration Port [102] ..........................................................................................................................	180
DTMF Integration [103]..................................................................................................................................	180
SLT Hold Mode [104] .....................................................................................................................................	181
Conference Tone [105] ..................................................................................................................................	181
External Pager Access Tone [106] ................................................................................................................	181
DTMF Receiver Check [107] .........................................................................................................................	181
Flash/Recall Mode for a Locked Extension [108] ..........................................................................................	181
CO Indicator [109] .........................................................................................................................................	182
Flash/Recall Key Mode [110].........................................................................................................................	182
Music on Hold [111].......................................................................................................................................	182
DSS Lamp Mode [112] ..................................................................................................................................	182
Extension Ring Tone Pattern [115] ................................................................................................................	183
Call Pickup Tone [117] ...................................................................................................................................	183
Pulse Restriction [118] ..................................................................................................................................	183
Redialing after Pulse to Tone Conversion [119].............................................................................................	183
TRS Check for * and # [125]..........................................................................................................................	183
Ringback Tone Pattern [128] .........................................................................................................................	183
VM 1 APT Port [130]......................................................................................................................................	184
VM 2 APT Port [131]......................................................................................................................................	184
SLT Ring/Silence Ratio [142].........................................................................................................................	184
SLT Ring Bell-on Time [143]..........................................................................................................................	185
SMS Center Number for Receiving [145] ......................................................................................................	185
SMS Routing Table—CO [146]......................................................................................................................	185
SMS Routing Table—Extension [147] ...........................................................................................................	186
SLT Caller ID Signaling Type [150] ................................................................................................................	186
SLT Caller ID Line Access Number [151] ......................................................................................................	186
Automatic Time Adjustment [152]..................................................................................................................	186
Hold Recall Time [200] ..................................................................................................................................	187
Transfer Recall Time [201].............................................................................................................................	187
Call Forwarding Start Time [202]...................................................................................................................	187
Hot Line Waiting Time [203] ..........................................................................................................................	187
Call Duration Counter Start [204] ..................................................................................................................	187
CO-to-CO Line Call Duration [205]................................................................................................................	188
Dialing Start Time [206].................................................................................................................................	188
Inter-digit Time [208]......................................................................................................................................	188
No Dial Disconnection [211] ..........................................................................................................................	188
BV Recording Time [214] ..............................................................................................................................	188
Common/Personal OGM Recording Time [215] ............................................................................................	189
Carrier Exception Code [300] ........................................................................................................................	189
TRS—System Speed Dialing Class [301] .....................................................................................................	189
TRS—COS 2-5 Denied Code [302-305]........................................................................................................	189
TRS—Exception Code [306] .........................................................................................................................	190
Emergency Number [309]..............................................................................................................................	190
Account Code [310] .......................................................................................................................................	190
Automatic Pause Insertion Code [311] ..........................................................................................................	191
TRS—Extension Lock Class [312] ................................................................................................................	191
CO Line Connection [400] .............................................................................................................................	191
Dial Mode [401] .............................................................................................................................................	192
Pulse Speed [402] .........................................................................................................................................	192
Host PBX Access Code [403]........................................................................................................................	192
CO Line Group Number [404]........................................................................................................................	193
Flexible Outward Dialing—Day/Night/Lunch [405-407]..................................................................................	193
Flexible Ringing—Day/Night/Lunch [408-410]...............................................................................................	194
Delayed Ringing—Day/Night/Lunch [411-413] ..............................................................................................	194
CO Line Mode—Day/Night/Lunch [414-416] .................................................................................................	195
Pause Time [417] ..........................................................................................................................................	196
Flash/Recall Time [418].................................................................................................................................	196
Automatic Designated Line Access [419] ......................................................................................................	196
CPC Signal Detection—Incoming [420].........................................................................................................	197

10 Feature Guide

CPC Signal Detection—Outgoing [421] .........................................................................................................	197
Disconnect Time [422] ...................................................................................................................................	198
CO Line Ring Tone Pattern [423] ...................................................................................................................	198
Local Carrier-based Voice Mail Signaling [435] .............................................................................................	198
Local Carrier-based Voice Mail Access Dial [436] .........................................................................................	199
Extension Access to Local Carrier-based Voice Mail [437]............................................................................	199
DISA IRNA to BV—Day/Night/Lunch [438-440] .............................................................................................	199
DISA Incoming Call Dial Mode [500]..............................................................................................................	200
DISA Built-in AA [501] ....................................................................................................................................	200
FAX Connection [503] ....................................................................................................................................	200
DISA Delayed Answer Time [504]..................................................................................................................	201
DISA Wait Time after OGM [505]...................................................................................................................	201
DISA Busy Mode [506]...................................................................................................................................	201
DISA Intercept Mode [507].............................................................................................................................	201
DISA Ring Time before Intercept [508] ..........................................................................................................	201
DISA Ring Time after Intercept [509] .............................................................................................................	202
DISA No Dial Mode [510]...............................................................................................................................	202
DISA Security Mode [511]..............................................................................................................................	202
DISA Security Code [512] ..............................................................................................................................	203
Cyclic Tone Detection [513] ...........................................................................................................................	203
FAX Tone Detection [514] ..............................................................................................................................	203
Intercept Time for Internal DISA [515] ...........................................................................................................	204
DISA Incoming Assignment [516] ..................................................................................................................	204
DISA AA Wait Time [517]...............................................................................................................................	204
DISA Tone after Security Code [518] .............................................................................................................	204
DISA Security Code Digits [530] ....................................................................................................................	204
DISA Ringback Tone [531] .............................................................................................................................	205
3-level AA Assignment [540-549] ...................................................................................................................	205
Clear All OGMs of DISA [599]........................................................................................................................	205
Extension Group [600] ...................................................................................................................................	206
TRS-COS—Day/Night/Lunch [601-603].........................................................................................................	206
Extension Name [604]....................................................................................................................................	206
Account Code Mode [605] .............................................................................................................................	207
Call Transfer to CO Line [606]........................................................................................................................	207
Call Forwarding to CO Line [607]...................................................................................................................	207
Executive Busy Override [608] .......................................................................................................................	208
DND Override [609] .......................................................................................................................................	208
Paralleled Telephone [610].............................................................................................................................	208
TAM Extension [611] ......................................................................................................................................	209
Room Monitor [612] .......................................................................................................................................	209
LCD Language [615]......................................................................................................................................	209
Wireless PT Port Assignment [617] ...............................................................................................................	210
Message Waiting for Another Extension [618] ...............................................................................................	210
SLT Message Waiting [619] ...........................................................................................................................	210
LCS Recording Mode Set [620] .....................................................................................................................	211
BV Resource [621] .........................................................................................................................................	211
BV for Extension [622] ...................................................................................................................................	211
BV Access Code through CO Line [625]........................................................................................................	212
BGM Control for APT [626] ............................................................................................................................	212
SLT Ring Wait Time for New Call [627] ..........................................................................................................	212
SLT Caller ID [628] .........................................................................................................................................	213
SLT Fixed Bell Pattern [629]...........................................................................................................................	213
Doorphone Ringing—Day/Night/Lunch [700-702]..........................................................................................	214
Door Opener—Day/Night/Lunch [703-705] ....................................................................................................	214
Doorphone Ring Tone Pattern [706] ..............................................................................................................	215
Doorphone Access Tone [707].......................................................................................................................	215
Doorphone Ring Time [708]...........................................................................................................................	215
Door Open Duration [709] ..............................................................................................................................	216
Doorphone Ring/Chime [710] ........................................................................................................................	216
Doorphone Chime Assignment [711] .............................................................................................................	216

Feature Guide	11

	Doorphone Chime Pattern [712]....................................................................................................................	217
	SMDR RS-232C Parameter [800]..................................................................................................................	217
	SMDR Parameter [801] .................................................................................................................................	218
	Incoming/Outgoing Call Selection for Printing [802] ......................................................................................	218
	Secret Number SMDR Print Suppression [803] ............................................................................................	218
	System Data Dump [804] ..............................................................................................................................	218
	SMDR Account Code [805] ...........................................................................................................................	219
	SMDR Language [806] ..................................................................................................................................	219
	BV Total Recording Time [807]......................................................................................................................	219
	BV Card Initialization [808] ............................................................................................................................	220
	Caller ID [900]................................................................................................................................................	220
	Caller ID Area Code [901] .............................................................................................................................	220
	Caller ID Modification for Local Calls [902]....................................................................................................	221
	Caller ID Modification for Long-distance Calls [903]......................................................................................	221
	Caller ID Log Priority [904] ............................................................................................................................	221
	Caller ID SMDR Format [906]........................................................................................................................	222
	Caller ID SMDR Printout [907] ......................................................................................................................	222
	Call Waiting Caller ID Time [908] ..................................................................................................................	222
	Common Area Call Log Check [909] .............................................................................................................	223
	Call Waiting Caller ID Assignment [913]........................................................................................................	223
	Call Waiting Caller ID CAS Receive Time [914] ............................................................................................	223
	Caller ID Checksum [915]..............................................................................................................................	224
	Call Forwarding Selection [963].....................................................................................................................	224
	TRS Check after Answering [966] .................................................................................................................	224
	TRS Check Time after Answering [967] ........................................................................................................	224
	KX-T7700 Series Incoming Lamp Control [968] ............................................................................................	224
	Firmware Version [998]..................................................................................................................................	225
	System Data Clear [999] ...............................................................................................................................	225
4 Appendix .............................................................................................		227
4.1	Capacity of System Resources...................................................................................	228
4.1.1	Capacity of System Resources ......................................................................................	228
4.2	Tones/Ring Tones.........................................................................................................	230
4.2.1	Tones/Ring Tones...........................................................................................................	230
Index	..........................................................................................................	235

12 Feature Guide

Section 1

Call Handling Features

Feature Guide	13

1.1 Incoming Call Features

1.1Incoming Call Features

1.1.1Incoming Outside (CO) Line Call Features

1.1.1.1Direct In Line (DIL)

Description

Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode.

[Programming Example: DIL Table]

The table can be programmed for each outside (CO) line.

Outside (CO) Line No.				Distribution method and destination*
		Day				Lunch			Night
1		DIL		101	DIL		102	DIL		102
2		DIL		103	DIL		103	DIL		103
(Cont.) :		:		:	:		:	:		:
:		:		:	:		:	:		:
8		DIL		101	DIL		102	DIL		103

* CO Line Mode—Day/Night/Lunch [414-416]

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

a)In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination, extension 101.

b)In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension 102.

Conditions

•To use this feature, "DIL" must be selected as the distribution method for the desired outside (CO) line port. When "Normal" is selected, an incoming outside (CO) line call is received at the extensions assigned in Flexible Ringing—Day/Night/Lunch [408-410].

•This outside (CO) line can be used by multiple extension users to make calls, but can only be used by a single extension to receive calls.

•If a DIL destination is an extension within an extension group that has enabled the Idle Extension Hunting feature and it is busy, the Idle Extension Hunting feature becomes active ( 1.2.1 Idle Extension Hunting).

Feature Guide References

2.2.3 Time Service

14 Feature Guide

1.1 Incoming Call Features

1.1.1.2Intercept Routing

Description

Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below.

Type	Description
No Dial/OGM	After hearing a dial tone (short beep) or an outgoing message (OGM), if the caller does
	not dial anything or enters an unrecognized input, the call is redirected to
	preprogrammed intercept destinations in the following priority:
	DISA IRNA to BV—Day/Night/Lunch [438-440]	Flexible Ringing—Day/Night/Lunch
	[408-410]
Intercept	If a called party does not answer a call within a preprogrammed time period ( DISA
Routing—No	Ring Time before Intercept [508]), the call is redirected to preprogrammed intercept
Answer (IRNA)	destinations in the following priority:
	DISA IRNA to BV—Day/Night/Lunch [438-440]	Flexible Ringing—Day/Night/Lunch
	[408-410]

Feature Guide References

1.14.6Direct Inward System Access (DISA)

1.14.7Built-in Voice Message (BV)

Feature Guide	15

1.1 Incoming Call Features

1.1.2Internal Call Features

Description

There are 2 types of internal calls, described below.

Feature	Description	Details in
Intercom Call	A call from one extension to another.	• 1.5.1.1 Intercom
		Call
Doorphone Call	A call made from a doorphone to its preprogrammed destination	• 1.14.1
	for the current time service mode, assigned to the doorphone's	Doorphone Call
	port ( 2.2.3 Time Service).

16 Feature Guide

1.1 Incoming Call Features

1.1.3Incoming Call Indication Features

1.1.3.1Incoming Call Indication Features—OVERVIEW

Description

Extension telephones can indicate an incoming call in various ways, described below.

Indication Type	Feature	Description	Details in
Ring/No Ring	Outside (CO) Line	Each extension can be programmed to	• 1.1.3.2 Outside
	Ringing Selection	ring or not ring when receiving an outside	(CO) Line Ringing
		(CO) line call.	Selection
Ring Tone	Ring Tone Pattern	A telephone rings when receiving a call.	• 1.1.3.3 Ring
	Selection	A different ring tone pattern can be	Tone Pattern
		assigned to each incoming call type.	Selection
Voice-calling	Alternate	Proprietary telephone (PT) users can	• 1.5.1.1 Intercom
	Receiving—Ring/	choose how their telephones receive	Call
	Voice	intercom calls, by selecting to hear ring
		tones or the caller's voice.
LED (Light Emitting	LED Indication	The LED indicators on a PT can indicate	• 1.17.3 LED
Diode)		the status of different lines using light	Indication
		patterns and colors.
Display (Caller	Display Information	A user's PT can show a variety of	• 1.17.4 Display
Information)		information on the display, such as the	Information
		outside (CO) line number, the caller's
		name and number, the extension number
		and name of the calling extension after
		the call is forwarded, etc.
Tone During a	Call Waiting	When an extension user is in the middle	• 1.1.3.4 Call
Conversation		of a call, the user can be alerted to a new	Waiting
		call by a call waiting tone.

Feature Guide	17

1.1 Incoming Call Features

1.1.3.2Outside (CO) Line Ringing Selection

Description

An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming.

Conditions

•System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode ( Flexible Ringing—Day/Night/Lunch [408-410]).

•If an outside (CO) line call reaches a user's extension, but the extension is set to not ring, the CO button will flash. The outside (CO) line call can be answered by pressing the flashing CO button.

User Manual References

3.1.2 Changing Settings Using Programming Mode

18 Feature Guide

1.1 Incoming Call Features

1.1.3.3Ring Tone Pattern Selection

Description

A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).

Available ring tone patterns are as follows:

[Ring Tone Patterns]

1 s

Single

Double

Triple

S-Double

(Doorphone only)

Conditions

•The ring tone pattern for incoming calls (intercom calls and outside (CO) line calls) to a single line telephone (SLT) can be fixed to "Single" or "Double" for each extension through system programming ( SLT Fixed Bell Pattern [629]). The length of the ring tone pattern depends on the preprogrammed length of the bell-on signal ( SLT Ring Bell-on Time [143]), combined with the ratio between the bell signals of the SLT ( SLT Ring/Silence Ratio [142]).

Feature Guide References

1.1.3.2 Outside (CO) Line Ringing Selection

4.2.1 Tones/Ring Tones

Feature Guide	19

1.1 Incoming Call Features

1.1.3.4Call Waiting

Description

A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold.

If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:

a)When an outside (CO) line call or a doorphone call is received, or

b)When another extension executes the Busy Station Signaling (BSS) feature. If disabled, a reorder tone will be sent to the extension that executed the BSS feature.

Call Waiting from the Telephone Company

Besides the Call Waiting feature provided by the PBX, you can also subscribe to your telephone company's Call Waiting service and receive call waiting tones through the telephone company's lines. This feature is available when an extension is in a conversation with an outside party, and a call is received from another outside party on the same outside (CO) line. The external call waiting tone will alert an extension user of the incoming outside (CO) line call that is waiting. The user can answer the second call by disconnecting the current call or placing it on hold. If a call waiting tone is heard but the corresponding CO button does not flash, this tone is an external call waiting tone from the telephone company. For details, consult your telephone company.

Conditions

•Data Line Security

When an extension user activates Data Line Security, Call Waiting is turned off ( 1.9.5 Data Line Security).

•Call Waiting Tone

A proprietary telephone (PT) user can select the preferred call waiting tone through personal programming (Call Waiting Tone Type Selection).

•Caller ID Information

When an extension receives a call waiting tone, the caller's information will flash on the display for 5 seconds at 15-second intervals.

•Call Waiting Caller ID (Visual Caller ID)

While an extension user hears the call waiting tone supplied by the telephone company, the Caller ID information will flash on the display for a preprogrammed time period ( Call Waiting Caller ID Time [908]), if this feature is enabled for the outside (CO) line ( Call Waiting Caller ID Assignment [913]). If the PT user does not press the FLASH/RECALL button while the information is displayed (flashing), the Caller ID information is automatically recorded in the user's personal area and the user's Caller ID Indication—Personal button lights if the call has been directed to the user ( 1.15.2 Incoming Call Log). A call via an outside (CO) line programmed as "Normal" ( CO Line Mode—Day/Night/Lunch [414-416]) is automatically recorded in the common area and all corresponding user's Caller ID Indication—Common buttons light. However in this case, if a Caller ID Indication—Common button is not assigned to any PT, the call will be logged in the personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—Personal button light will turn red.

This feature will not function when the extension:

a)Is on a conference call

b)Has a call on consultation hold

c)Is using Live Call Screening (LCS) or 2-way Record

d)Is on an outside-to-outside (CO-to-CO) line call

e)Is hearing an outgoing message (OGM) used by Direct Inward System Access (DISA)

20 Feature Guide

1.1 Incoming Call Features

Feature Guide References

1.7.3 Call Waiting Tone

1.15.1 Caller ID

4.2.1 Tones/Ring Tones

User Manual References

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting

3.1.2 Changing Settings Using Programming Mode

Feature Guide	21

1.2 Receiving Group Features

1.2Receiving Group Features

1.2.1Idle Extension Hunting

Description

If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( Hunting Group Set [100]). Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101]).

This feature is also known as Station Hunting.

Type

Description

Circular Hunting

An idle extension is searched for in a circular fashion one time according

to the numerical order of the jacks.

Incoming call

Extn.

Busy

Busy

Busy

Extn.

Extn.

Extn.

Numerical order

Terminated Hunting

An idle extension is searched for in the numerical order of the jacks, until

reaching the extension that is connected to the highest-numbered jack in

the group.

Incoming call

Highest-

numbered jack

Extn.

Busy

Busy

Busy

Extn.

Extn.

Extn.

Numerical order

Conditions

•Idle Extension Hunting applies to:

Intercom calls and outside (CO) line calls directed to a single extension.

•An extension can belong to only one extension group ( Extension Group [600]). One hunting type can be programmed for each extension group.

•If all the searched extensions are busy, a busy tone will be heard.

•A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the group by logging back in ( 1.2.3 Log-in/Log-out).

•FWD/DND Mode

When searching for an idle extension within an idle extension hunting group, any extension that has set FWD, DND, or Log-out will be skipped ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)). However, if the extension that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set).

22 Feature Guide

1.2 Receiving Group Features

•Message Waiting

A message waiting indication will not be sent to an idle extension hunting destination.

The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.16.1 Message Waiting).

Feature Guide References

2.2.2 Group

Feature Guide	23

1.2 Receiving Group Features

1.2.2Direct Inward System Access (DISA) Ring

Description

A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.

Delayed Ringing

Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411413]), which allows extensions to be alerted to calls by flashing buttons only. Received calls can be answered even if they are not ringing.

Extn.		Extn.		Extn.		Extn.
A		B		C		D

Immediately ring simultaneously.	Delayed Ringing:
	Rings after a
	specified time delay.

Conditions

•To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port ( CO Line Mode—Day/Night/Lunch [414-416]), and DISA AA service must be assigned as the destination of incoming outside (CO) line calls via the DISA feature ( DISA Incoming Call Dial Mode [500]).

•The Log-in or Log-out status can be set for each extension ( 1.2.3 Log-in/Log-out). The last member of a group cannot log out.

Feature Guide References

1.14.6 Direct Inward System Access (DISA)

2.2.2 Group

24 Feature Guide

1.2 Receiving Group Features

1.2.3Log-in/Log-out

Description

Members of an idle extension hunting group or Direct Inward System Access (DISA) ring group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.

Conditions

•The last member of a group cannot log out.

•While logged out from a group, a member extension will not receive calls to that group via the DISA or Idle Extension Hunting features.

•Log-in/Log-out Button

A flexible CO button can be customized as a Log-in/Log-out button. It shows the current status as follows:

Light Pattern	Status
Red on	Logged out
Off	Logged in

Feature Guide References

1.2.1Idle Extension Hunting

1.2.2Direct Inward System Access (DISA) Ring

1.17.2Flexible Buttons

User Manual References

1.5.4 Leaving a Group (Log-in/Log-out)

Feature Guide	25

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1Call Forwarding (FWD)/Do Not Disturb (DND)

1.3.1.1Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW

Description

When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features:

1.Call Forwarding (FWD)

2.Do Not Disturb (DND)

1.FWD

Extension users can forward their incoming calls to preset destinations ( 1.3.1.2 Call Forwarding (FWD)).

2.DND

An extension user can send a DND tone to let the caller know that he or she is not available ( 1.3.1.3 Do Not Disturb (DND)).

Conditions

•FWD/DND Button

If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customized as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern	Status
Red on	DND on
Slow red flashing	FWD on
Off	FWD/DND off

•Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

Feature Guide References

1.17.1Fixed Buttons

1.17.2Flexible Buttons

26 Feature Guide

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1.2Call Forwarding (FWD)

Description

Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below.

Mode

Description

All Calls

All calls are forwarded to another extension.

Busy/No Answer

Calls are forwarded when the extension user's line is busy, or when the

user does not answer within a preprogrammed time period.

To Outside (CO) Line

All calls are forwarded to an outside party, provided this feature is

enabled for each extension through system programming (

Call

Forwarding to CO Line [607]).

Follow Me

When an extension user fails to set this feature before leaving his or

her desk, this feature can be set from the destination extension.

Forwarded to:

Extension

1. Another Extension

2. Outside Party

Incoming Intercom Calls/

Outside (CO) Line Calls

3. VPS

4. BV

[Available Destinations]

Destination

Availability

Extension (proprietary telephone [PT]/single line

–

telephone [SLT])

Automatic Line Access no. + Phone no.

Only available when FWD to Outside (CO) Line is

enabled for the extension through system

programming (

Call Forwarding to CO Line [607]).

Outside (CO) Line Group Access no. + Outside

Only available when FWD to Outside (CO) Line is

(CO) Line Group no. + Phone no.

enabled for the extension through system

programming (

Call Forwarding to CO Line [607]).

Voice Processing System (VPS)

–

Built-in Voice Message (BV) feature no.

Only available when the BV feature is enabled for the

extension through system programming (

BV for

Extension [622]).

Conditions

[General]

•This feature does not apply to calls from Hold Recall and Camp-on Recall.

•The types of calls that are forwarded by this feature are:

Feature Guide	27

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

	Call Type
Outside (CO) line calls	Normal except FWD to Outside (CO) Line, Direct In Line (DIL), Direct
	Inward System Access (DISA)
Intercom calls	Extension, Transfer

•When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension ( 1.16.1 Message Waiting).

•It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( CO Line Mode—Day/Night/Lunch [414-416]) are forwarded for each extension or not ( Call Forwarding Selection [963]). If FWD is enabled for an extension whose FWD destination is a VPS or Telephone Answering Machine (TAM) and the extension has been assigned to ring with other extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, disable FWD.

•A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

A A

B C B C

•The destination of an extension's forwarded calls can call or transfer calls to the original extension.

FWD—All Calls

Incoming

call

	Call or
Original	transfer a call
	FWD destination

[Busy/No Answer]

•No Answer Time

The length of time before calls are forwarded is programmable for each extension ( Call Forwarding Start Time [202]).

[To Outside (CO) Line]

•FWD to Outside (CO) Line

System programming determines the extensions that can forward all intercom calls and certain outside

(CO) line calls to an outside party ( Call Forwarding to CO Line [607]). These outside (CO) line calls must arrive on outside (CO) lines whose programming (CO Line Mode—Day/Night/Lunch [414-416]) is one of the following:

a)DIL

b)DISA (only when the call is directly sent to an extension, not intercepted)

•Outside (CO) Line Call Duration

If a call between 2 outside parties is established, the call duration will be restricted by a system timer ( CO-to-CO Line Call Duration [205]). Both parties will hear a warning tone 15 seconds before the

28 Feature Guide

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

timer expires. When the timer expires, the call is disconnected ( 1.9.8 Outside-to-Outside (CO-to- CO) Line Call Duration).

•If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

User Manual References

1.5.1 Forwarding Your Calls (Call Forwarding [FWD])

1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) 1.8.3 If a Voice Processing System is Connected

Feature Guide	29

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1.3Do Not Disturb (DND)

Description

Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone.

Conditions

•DND Override

An extension in DND mode can be called by extensions that are allowed to override DND through system programming ( DND Override [609]).

•This feature does not apply to calls from Hold Recall and Timed Reminder.

•Calls from outside (CO) lines programmed as "Normal" or "DIL" ( CO Line Mode—Day/Night/Lunch [414-416]) can be received at a user's extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and the user can answer the call by pressing this button.

User Manual References

1.2.4 When the Dialed Party is Busy or There is No Answer

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])

30 Feature Guide