Gateway ALR 7200 User Manual
Maintaining and
T roubleshooting
the Gatewa y
ALR 7200 Server
Part # 8504077 A MAN SYS US 7200 TE CH RE F R2 1/99
Notices
Copyright © 1999 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gatewa y.com. In no event will Gateway 2000 be liab le for direct, indirect, special, ex emplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GA TEW AY , and Gatewa y S olo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
Copyright © 1999 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www. alr.com. In no event will ALR
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only , and may be the trademarks or registered trademarks
of their respective companies.
Contents
Preface ................ .............. .............. .......... .............. .............. ....v
About this guide...................................................................................... vi
Conventions used in this guide............................................................ vii
Important safety instructions............................................................... viii
System Access ......................................... ....................... ........ 1
Static electricity precautions................................................................... 2
Opening the system................................................................................. 3
Removing the side panel.................................................................. 3
Removing the bezel.......................................................................... 5
Removing the top cover................................................................... 6
Closing the system................................................................................... 8
Replacing the top cover.................................................................... 8
Replacing the bezel .......................................................................... 9
Replacing the side panel................................................................. 10
Components .......................................................................... 13
System board components.................................................................... 14
Chassis fans.................................................................................... 16
Power connectors........................................................................... 16
Drive controllers and connectors................................................... 17
Front panel connectors................................................................... 18
Server management connectors..................................................... 19
System jumpers.............................................................................. 20
Battery............................................................................................. 21
Expansion slots............................................................................... 21
I/O connectors ................................................................................ 22
Processor subsystem ...................................................................... 23
Memory .......................................................................................... 23
Quick hot-swap RAID cage.................................................................. 24
SCSI backplane components................................................................ 25
Installing Components ................................... ....................... . 27
Replacing the processor........................................................................ 28
Installing a second processor................................................................ 31
Setting the jumpers................................................................................ 33
Contents i
Processor speed jumper................................................................. 33
Clear CMOS jumper...................................................................... 34
Installing memory and hardware.......................................................... 35
Installing memory.......................................................................... 35
Adding and replacing drives.......................................................... 38
Adding an expansion card............................................................. 53
Removing an expansion card........................................................ 55
Replacing the battery..................................................................... 57
Installing and using drivers and other soft ware................................... 59
Installing video drivers.................................................................. 59
Installing the NetWare 4.11 driver................................................ 59
Updating Seagate Backup Exec files............................................ 60
BIOS Setup ................... ................... ....................... ................61
About the BIOS setup utility................................................................ 62
Using the BIOS setup utility................................................................. 63
Main menu screen.......................................................................... 64
Advanced menu screen.................................................................. 68
Security menu screen..................................................................... 77
Boot menu screen........................................................................... 79
Exit menu screen............................................................................ 81
Updating the BIOS................................................................................ 82
Troubleshooting ............ ........................ ....................... ...........83
Introduction........................................................................................... 84
Troubleshooting checklist.................................................................... 85
Verifying your configuration......................................................... 85
Troubleshooting guidelines........................................................... 85
CD-ROM problems.............................................................................. 86
Hard disk problems............................................................................... 88
Memory/processor problems................................................................ 89
Modem problems.................................................................................. 90
Peripheral/adapter problems................................................................. 91
Printer problems.................................................................................... 93
System problems................................................................................... 94
Video problems..................................................................................... 96
Error messages...................................................................................... 99
ii Maintaining and Troubleshooting the Gateway ALR 7200 Server
Appendix ..............................................................................103
Specifications....................................................................................... 104
Memory map ....................................................................................... 105
I/O map................................................................................................ 106
IRQ usage ............................................................................................ 107
DMA usage.......................................................................................... 108
Regulatory compliance statements..................................................... 109
FCC Notice................................................................................... 109
Industry Canada Notice................................................................ 109
CE Notice ..................................................................................... 110
VCCI Notice................................................................................. 111
Australia/New Zealand Notice.................................................... 111
Index .................................................................................... 113
Contents iii
iv Maintaining and Troubleshooting the Gateway ALR 7200 Server
Pref ace
About this guide......................................................vi
Conventions used in this guide.............................vii
Important safety instructions................................viii
About this guide
This document pro vides step-b y-step install ation instructions along with
detailed illustrations to hel p maintain the hardw are component s and
peripherals of the computer.
Chapter 1: System Access provides instructions on opening and closi ng the
case.
Chapter 2: Components c o vers information on maintaini ng, replacing, and
upgrading the components in the system. This sect ion includes information
about options for the system and inst allation instructions.
Chapter 3: Installing Components describ es the procedures for i nstalling
or replacing the hardw are components.
Chapter 4: BIOS Setup briefly e xplains the system BIOS and provides
instructions on how to update t he BIOS.
Chapter 5: T roub leshooting pro vide s reference ma terial on
troubleshooting y our system.
vi Maintaining and Troubleshooting the Gateway ALR 7200 Server
Con ventions used in this guide
Throughout this guide, you will see the follo wing con venti ons:
Convention Description
NTER
E
TRL+ALT+DEL
C
Setup
User’s Guide
Important!
Keyboard key names are prin ted in small
capitals.
A plus sign indicates th at the ke ys must be
pressed simultaneously.
Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
Names of publications and files are printed
in italic.
An important informs you of special circumstances.
Caution!
Warning!
A caution warns you of possible damage
to equipment or loss of data.
A warning indicates the possibility of personal injury.
Preface vii
Warning!
Do not attempt to service
the system yourself except
as explained elsewhere in
the manual. Adjust only
those controls covered in
the instructions.
Opening or removing
covers marked “Do Not
Remove” may expose y ou
to dangerous voltages or
other risks.
Refer all servicing of those
compartments to qualified
service personnel.
Important safety instructions
Observe the following gui delines w hen performing any w ork on y our
system:
Foll ow all instructions marked on t his product and in the
•
documentation.
Unplug this product from the w all outlet be fore cleaning. Do not
•
use liquid or aerosol cleaners . Use a damp cloth for cle aning.
Do not use this product near water . Do not spill liquid on or int o the
•
product.
Do not place this product on an unstab le surface.
•
Openings in the system cabinet are provi ded for ventilat ion. Do not
•
block or co ver these openings. Do not pl ace this product near or
upon a radiator or heat re gister .
Use only the po w er source i ndicated on the po w er suppl y. If you
•
are not certain about y our pow er s ource, consult y our reseller or the
local pow er compan y.
This product is equipped with a 3-wire grounding plug (a plu g
•
with a grounding pin). This plug will only fit into a grounded
pow er outle t. This is a safety feat ure. If you ar e unable to i nsert the
plug into the outlet, contact y our electri cian to replace the out let.
Do not walk on the po w er cord or allow anything to rest on it.
•
If you use an extensi on cord with this system, make sure the total
•
ampere ratings on the products plugged into the extens ion cord do
not exceed the extensi on cord ampere rating. Also, the total ampere
requirements for all products pl ugged into the w all outlet must not
exceed 15 amperes.
Never insert objects of any kind i nto the system vent ilation slot s.
•
Do not attempt to service the system y ourself exc ept as explaine d
•
elsewher e in the manual. Adjust onl y those controls co v ered in the
instructions. Opening or remo ving co vers marked “Do Not
Remove ” may e xpose y ou to dangerous v oltages or other risks.
Refer all servicing of those compartments to qualified service
personnel.
viii Maintaining and Troubleshooting the Gateway ALR 7200 Server
Under any of the follo wing conditions, unplug the system from the
•
wall outlet and re fer servicing to qualified personnel:
• The pow er cord or plug i s damaged.
• Liquid has been spilled into the s ystem.
• The system does not operate properl y w hen the operating
instructions are follo w ed.
• The system was dropped, or the cabinet is damaged.
• The product exhibits a dis tinct change in performance.
Important!
The system power cord
serves as the main
disconnect for the
computer. The wall outlet
must be easily accessible
by the operator.
Preface ix
x Maintaining and Troubleshooting the Gateway ALR 7200 Server
System Access
Static electricity precautions................................... 2
Opening the system................................................. 3
Closing the system...................................................8
1
Caution!
Prevent electrostatic
damage to your system by
following static electricity
precautions every time you
open your computer case
Static electricity precautions
Static electricity can permanentl y damage electroni c components in your
computer. When opening your computer cas e, alw a ys perform the
following pr ocedure:
1.
Wear a grounding wrist strap (av ailabl e at most electronics stores).
2.
T urn off the system po wer .
3.
T ouch the b ack of the po w er suppl y case to dischar ge an y static
electricity.
4.
Unplug all pow er cords from A C outlets.
5.
Open the computer case.
Foll ow these precautions t o av oid electrost atic damage to y our system
components:
Avoid static-causing surfaces, s uch as plastic and styr ofoam, in
•
your w ork area.
Remov e the parts from their antis tatic bags onl y when you are
•
ready to use them. Do not la y parts on the outside of anti static bags
since only the insi de of the bag pro vides ant istatic protecti on.
Alw ays hold cards b y their edges and their metal mounting brack et.
•
Avoid touching components on the cards and the e dge connectors
that connect to expansion slots.
Never slide cards or other parts o ver any s urface.
2 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Opening the system
Depending on your purpose, you ma y need to remo v e only one or all of the
system cov ers. F oll ow t he instructions specific to the co ver y ou wish to
remov e as indicated in each section.
Removing the side panel
Most of the system components are acce ssible thr ough the side panel.
To remove the side panel
1.
Foll ow the ESD precautions descri bed in “Static elect ricity
precautions” on page 2.
2.
T urn off the system and disconne ct the po w er cord.
3.
Remove the tw o scre ws that secure the si de panel from the bac k panel
of the system. See Figure1.
Caution!
Pow er the system OFF and
disconnect both power
cords before proceeding.
Installing any component
while the power is ON may
cause permanent damage
to the system.
System Access 3
Figur e 1: Remo ving the Side Panel
Pull the co ver to w ard the back of t he system and remo v e it from the
4.
chassis.
Set the side co ver aside .
5.
If you need to remo v e the other side panel, repeat steps 3-5 f or the
6.
other side of the system.
4 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Removing the bezel
If you need to instal l or replace a 5.25-inch de vice or t he 3.5-inch diskett e
drive, y ou need to remo v e the front bezel.
To remove the front bezel
Foll ow the ESD precautions descri bed in “Static elect ricity
1.
precautions” on page 2.
T urn off the system and disconne ct the po w er cord.
2.
Remove both side panels as descr ibed in “Remo ving the side panel”
3.
on page 3.
From the inside of the cha ssis, remo ve the tw o scre ws securing the
4.
bezel to the chassis. See F igure 2.
Figur e 2: Remo ving the Beze l
System Access 5
Holding onto the bottom handle, firmly pull the bezel aw a y from the
5.
chassis.
Set the bezel aside.
6.
Removing the top cov er
It may be easier to access the cab les to the 3.5 -inch diskette dr iv e or an y
5.25-inch devices b y remo ving the top c o ver of the chas sis.
To remove the top cover
Foll ow the ESD precautions descri bed in “Static elect ricity
1.
precautions” on page 2.
T urn off the system and disconnec t the po w er cord.
2.
Remove side panel as described in “Removing the side panel” on
3.
page 3.
Remove the front bezel as describe d in “Remo ving the bezel” o n
4.
page 5.
Remove the four scre ws that secure the t op panel to the chassis. Tw o
5.
are located at the rear of t he system and tw o are located at the front of
the system. See Figure3.
6 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Figur e 3: Remo ving the Top Cove r
Pull the top co ver straight up.
6.
Set the co ver aside.
7.
System Access 7
Closing the system
Before closing the system, ver ify that all connect ors and boards are
properly instal led and firmly seated.
Replacing the top cover
If you ha ve remo v ed the top cover to access components at the top of the
system, replace the top co ve r before replacing oth er co veri ng pieces.
To replace the top cover
1.
Align the top co ver with the ledges on the chas sis. See Figure4.
Figur e 4: Repl acing the Top Cover
8 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Place the co ver strai ght do wn on the top of the cha ssis.
2.
Secure the co ver with the f our scre ws you remo v ed earlier.
3.
Replacing the bezel
After installing a 5.25-inch de vice or re placing the 3.5-inc h diskette dri ve,
replace the front bezel before y ou replace t he side panel.
To replace the front bezel
Position t he bezel to the front of the chassis so that t he bezel pe gs are
1.
aligned with the mount holes on th e front of the chassis . See Figure5.
Figur e 5: Replac ing the F r ont Bezel
System Access 9
Insert the bezel pegs into the correct holes at the t op of the chassis.
2.
Swing the bottom of the bezel forw ard and press the pe gs into the
3.
correct holes, securing the bezel to the chassi s.
Secure the bezel with the tw o scr ews y ou remo ved w hen remo vi ng the
4.
bezel.
Replacing the side panel
The final step in closing the system is to replace the side panel.
To replace the side panel
Align the side panel with the led ges on the chassis.
1.
Slide the panel to ward t he front of the c hassis (see F igure 6).
2.
Figur e 6: Reinst alling the Side Panel
10 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Secure the panel with the scre ws y ou remo ved w hen opening the
3.
system.
If needed , repeat for t he other side panel.
4.
System Access 11
12 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Components
System board components .................................... 14
Quick hot-swap RAID cage.................................. 24
SCSI backplane components ................................25
2
System board components
The system board functions as the main int erface betw een the processor ,
memory , and peripherals. See the table below for the key to Figure 7.
Figur e 7: System Boar d
14 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Chassis fan connector
A
Po w er connector s
B
Soft pow er con nector
C
Chassis fan connector
D
Secondary IDE connector
E
Primary IDE connector
F
Floppy connector
G
Reset connector
H
Front panel cab le connector
I
External hard drive co nnector
J
Hard drive ac tivit y LED connector
K
Server management connector
L
User NMI connector
M
EDC reset connector
N
Chassis fan connector
O
Cov er intrusion swit ch connector
P
Speaker connector
Q
External boot ROM connector
R
External I2C connector
S
SCSI B connector
T
SCSI A connector
U
Clear CMOS jumper
V
Battery
W
ISA slot 1 (shared with secondary PCI slot 4)
X
Secondary PCI slot 4 (shared with ISA slot 1)
Y
Secondary PCI slot 3/RAID port
Z
Secondary PCI slot 2
AA
Secondary PCI slot 1
AB
Primary PCI slot 3
AC
Primary PCI slot 2
AD
Primary PCI slot 1
AE
Ethernet RJ45 connector
AF
Dual USB ports
AG
Video port
AH
Components 15
Mouse/keyboard ports
AI
Serial port 2
AJ
Parallel port
AK
Serial port 1
AL
CPU connector 1
AM
CPU connector 2
AN
DIMM bank A
AO
DIMM bank B
AP
DIMM bank C
AQ
DIMM bank D
AR
CPU fan 1 connector
AS
Embedded VRM for CPU 1
AT
Socket for optional VRM for CPU 2
AU
CPU fan 2 connector
AV
CPU speed setting jumpers
AW
RAID cage connector
AX
LED display s witch con nector
AY
SHM mode jumper
AZ
Chassis fans
There are sev eral chassis fan connector s on the system board. These
connectors pro vide po w er for cooli ng fans that ma y be positioned i n sev eral
parts of the chassis to pro vide cooling f or critical compone nts.
P ower connectors
There are sev eral po w er connectors tha t pro vide po w er for t he system
board. Some of these connectors provide power for specialize d functions.
Primary power connectors
The primary pow er connectors provide the majority of the po w er to the
system board. These connectors are designed to a ccommodate the po w er
supply installe d in the system.
16 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Soft power connector
The soft pow er connector pro vides for the connection of a s witch that
pow ers up or po w er s do wn the server from a stand by state. Thi s feature is
not implemented on this system.
Drive controllers and connectors
There are sev eral controllers and connectors for the cont rol of the v arious
drives t hat are or can be instal led in the system.
Hard drive controller and connectors
This is an integrated dual-channel Ultra-DMA PCI/IDE inter face with tw o
IDE connectors capable of contr olling up to four IDE de vices and
supporting PIO Modes 0-4. Ultra-DMA pro vides faster access to IDE
devices that are Ultra-DMA compliant w hile maintaining support for IDE
devices that do not support the Ultra-DMA specification.
Floppy controller and connector
The floppy dri ve controll er and connector on the syst em board can support
up to two flo ppy dri ves of 1.44-MB and 2.88-MB formats.
SCSI controller and connectors
This integrated dual channel Adaptec® AIC™-7890 SCSI controller is a
high-performance, PnP compliant, single-chip PCI local bus-to-Ultra 2
SCSI master host adapter . Its adv anced SCSI I/O cell t echnolog y ensures
data integrity for higher I/ O bandwidth requirements wit h data rates of
40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
Additional features:
Dual LVD 16-bit (68-pin) PCI-to-W ide Ultr a2 SCSI connectors
•
Full 32-bit PCI bus master implementation maximizing dat a
•
transfer on PCI local bus at 133-MB/sec dat a bursts
Components 17
SCAM (SCSI Configured Automatically) Level 1 for W i ndows
•
®
enabling automatic configuration of new de vices with out
95
having to reboot the system.
Wide SCSI configuration supporting up to 15 connected SCSI
•
peripherals per channel, for a t otal of up to 30 de vices. Up to se ven
8-bit devices can be installed on each channe l.
Multithreading support for up to 255 simultaneous I/O tasks
•
Advanced SCSI I/O cell ensur ing data integrity b y automatic ally
•
and continuously adjus ting sle w rate to compensate f or SCSI bus
loading
Driver support for al l major operating systems.
•
F ront panel connectors
There are sev eral connectors that pro vide connectio n of the front panel
features to the system board. Some of these conne ctors are redundant,
allowing t he front panel feature s to vary according to t he system
requirements and the chassis configuration. Therefore some of these
connectors are not used in the syst em as shipped.
Reset connector
The reset connector pro vides the c onnection of the reset button from the
front co ver . This connector is not use d in this system.
Front panel connector
The front panel connector pro vides the signals for the f ront co ver indicator
LEDs and the front co ver buttons. This connec tor is not used in this syst em.
External HDD connector
The external hard driv e connector all ows y ou to connec t a cable fr om an
external hard driv e to the system board to allo w hard dri ve act ivity and
system monitoring to reco gnize the exte rnal drive.
18 Maintaining and Troubleshooting the Gateway ALR 7200 Server
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