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Gateway 920 Server

user'sguide

Customizing Troubleshooting

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Installing a CD, DVD, or diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Replacing the case fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Bypassing the BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Hardware monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

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Temperature sensor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 103

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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Checking Out

Your GatewayServer 1

Read this chapter to learn:

Where drives, ports, jacks, and controls are located

Where system board components are located

What help resources are available

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Chapter 1: Checking Out Your Gateway Server

Front

CD or DVD drive

USB ports

Diskette drive

Power button

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Back

Back

Power connector

 

 

 

 

 

 

 

 

 

 

 

Release latch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Microsoft

Mouse port

 

 

 

 

 

 

 

 

 

 

Certificate of

Keyboard port

 

 

 

 

 

 

 

 

 

 

Authenticity

 

 

 

 

 

 

 

 

 

 

 

USB ports

 

 

 

 

 

 

 

 

 

 

 

Serial port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parallel port

 

 

 

 

 

 

 

 

 

 

Shipping

 

 

 

 

 

 

 

 

 

 

Monitor port

 

 

 

 

 

 

 

 

 

 

LAN jack

 

 

 

 

 

 

 

 

 

 

thumbscrew

 

 

 

 

 

 

 

 

 

 

Kensington

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

lock slot

 

 

 

 

 

 

 

 

 

 

 

Release latch

Card retention

 

 

 

 

 

 

 

 

 

 

System label

cover thumbscrew

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Card retention

 

 

 

 

 

 

 

 

 

 

 

cover

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Chapter 1: Checking Out Your Gateway Server

System board

Auxiliary power connector

Rear fan connector

Processor

slot

Processor fan connector

Front panel

USB connector

64-bitPCI slots

32-bitPCI slot

Intrusion switch connector

Main power connector

Memory

module slots

Third IDE connector

Diskette drive connector

Front panel connector

Primary IDE connector

Secondary IDE connector

CMOS battery

Configuration jumper J13

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Getting Help

Getting Help

In addition to your operating system’s documentation, there are additional information resources available to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities and documentation for your server and its components. For more information, seeUsing Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 64.

www.gateway.com

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Chapter 1: Checking Out Your Gateway Server

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Setting UpServerYour2

Read this chapter to learn how to:

Use your server safely

Start and turn off your server

Restart (reboot) your server

Set up your operating system

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Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use an uninterruptable power supply (UPS) with surge protection for protection from power outages and power spikes.

Warning Your server comes with a3-wireAC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your UPS or wall outlet, do not attempt to modify the plug in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cord.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generatingobjects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

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Protecting from power source problems

Protecting from power source problems

Lne conditioners and uninterruptible power supplies can help protect your server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioningcapabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Technical Support, Gateway Sales, visit accessories.gateway.com. For more information on contacting technical support, see“Telephone support” on page 64

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Chapter 2: Setting Up Your Server

Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on.

Make sure that all cables are firmly connected to the correct ports and jacks on the back of the server.

Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Press the power button.

Power button

When the power

It means...

button LED is...

 

 

 

Green

The server is turned on.

 

 

Orange

The server is in Standby.

 

 

Off

The server is turned off.

 

 

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Starting your server

If nothing happens when you press the power button:

Make sure that the power cord is plugged in securely and that your UPS (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, anypre-installedoperating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-onself-test

When you turn on your server, the power-onself-test(POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see“Error messages” on page 68 and“Beep codes” on page 71 for troubleshooting information.

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Chapter 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

Warning The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the UPS. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

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Setting up the operating system

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation or online help for instructions on configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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Chapter 2: Setting Up Your Server

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MaintainingServerYour3

Read this chapter to learn how to:

Care for your server

Record the BIOS configuration

Manage your server and network

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Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generatingobjects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-freecloth

Glass cleaner

An aerosol can of air with a narrow, straw-likeextension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD or DVD drive cleaning kit

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Caring for your server

Cleaning tips

Always turn off your server and other peripheral devices before cleaning any components.

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

Use a damp, lint-freecloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-likeextension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive orammonia-basedglass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Chapter 3: Maintaining Your Server

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix forBIOS Settings in this guide.

2 Restart your server, then pressF2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

 

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19

 

Chapter 3: Maintaining Your Server

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords.

Using BIOS security passwords

Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server. You can:

Enter either password to finish starting the server.

Enter the supervisor password to access the BIOS Setup utility.

For information about resetting BIOS passwords, see “Bypassing the BIOS passwords” on page 61.

To set the BIOS security passwords:

1 Restart your server, then pressF2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2 Select theSecurity menu.

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System administration

3 Select the password to set according to the following table.

Option

Description

 

 

Supervisor password

To control access to system configuration, set a

 

supervisor password. Using a supervisor password lets

 

you make changes to any setting in the BIOS.

 

Passwords can be cleared. To clear the passwords, see

 

“Bypassing the BIOS passwords” on page 61.

 

 

User password

The supervisor password must be set up before a user

 

password can be set. To control access to the server, set

 

a user password. The supervisor can set the level of

 

access granted to the user password. The user password

 

access levels are:

 

No Access. User cannot access the BIOS Setup utility.

 

Limited. User can change only the date and time.

 

View Only. User can see all settings, but cannot

 

change them.

 

Full. User can change every setting except the

 

supervisor password.

 

Passwords can be cleared. To clear the passwords, see

 

“Bypassing the BIOS passwords” on page 61.

 

 

4 Type the password and pressENTER, then type it again and pressENTER.

5 Save your changes, then close the BIOS Setup utility.

 

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Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

Install hardware drivers

Install programs

View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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ComponentsInstalling4

Read this chapter to learn how to:

Open and close the server case

Install drives

Install memory modules

Install expansion cards

Replace the processor

Replace the power supply

Replace the system board

Replace the rear case fan

Replace the CMOS battery

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

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Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas)

Is a low-staticenvironment (avoid carpeted areas)

Has a stable surface on which to set your server

Has enough room to place all of your server parts

Is near a grounded outlet so you can test your server after installation

Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-bladescrewdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostaticdischarge-sensitivecomponents in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cord and modem cable before opening the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cord and all other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

Avoid static-causingsurfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning For correct cooling and air flow, always reinstall the side panel before you turn on the server. Operating the server without the cover in place can damage server components.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2 Turn off the server, then disconnect the power cord and all other cables connected to the server.

3

4

For more stability, place the server on its side.

If your case has a shipping thumbscrew installed on the back, remove the screw, then push the cover release latches away from each other.

Shipping thumbscrew

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Opening the server case

5 Swing the side panel away from the case.

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Chapter 4: Installing Components

Closing the server case

To close the server case:

1

2

For more stability, place the server on its side.

Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the server case.

3 Align the side panel’s front tabs into the case notches, then swing the side panel toward the case until the release latches snap into place.

4

5

Set the case upright.

Reconnect the power cord and all other cables.

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Installing drives

Installing drives

Your server comes with a CD or DVD drive and a 3.5-inchdiskette drive. Your server also has one additional5.25-inchdrive bay and one additional3.5-inchdrive bay.

CD or DVD drive

5.25-inchdrive bay

3.5-inchdrive bay

3.5-inchdiskette drive

As you prepare to install drives, remember:

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

If you are installing a drive that requires a controller card, you must install the card before the drive will work.

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Chapter 4: Installing Components

IDE hard drives can be configured as single, master, slave, or cable-select.IDE CD or DVD drives can be configured as master, slave, orcable-select.

If cable-selectis available (drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

If cable-selectis not available and only one drive is attached to an IDE controller cable, configure the drive as master if it is a CD or DVD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

If you are connecting two IDE drives to the cable, connect the middle cable connector to the slave drive and connect the end cable connector to the master (boot) drive.

You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.

Installing a CD, DVD, or diskette drive

Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives, and drives connected to the third IDE connector should be ATA66 drives.

To install a CD, DVD, or diskette drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2 Follow the instructions in “Opening the server case” on page 26.

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Installing drives

3 If you are replacing a drive, go toStep 6.

- OR -

If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server and remove the cover.

4 Press the drive bay face plate release tab, then swing the faceplate away from the front cover and remove the face plate.

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Chapter 4: Installing Components

5 Remove the shield for the bay into which you are installing the new drive.

Shields

6 If you are replacing a drive, disconnect the drive cables.

7 If there is a shipping thumbscrew installed next to the drive release latch, remove the thumbscrew.

Shipping thumbscrew

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11
12

Installing drives

8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible.

Unlock icon

9 If you are replacing a drive, slide it forward and out of the drive bay.

10 Set any jumpers on the new drive. See the drive’s documentation for further instructions.

Slide the new drive into the drive bay.

Move the release latch to the right about ¼ inch (6 mm).

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Chapter 4: Installing Components

13 Align the drive’s screw holes with the release latch’s locking tabs.

Locking tabs

Drive screw holes

14 Slide the drive release latch toward the front of the case until the lock icon is visible.

Lock icon

15 Follow the instructions in the drive’s documentation to connect the drive cables.

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Installing drives

16

17

If you removed the front cover, replace it.

Follow the instructions in “Closing the server case” on page 28.

Installing a hard drive

Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives, and drives connected to the third IDE connector should be ATA66 drives.

To install a hard drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2 Follow the instructions in “Opening the server case” on page 26.

3 If you are replacing a hard drive, disconnect the old drive’s cables.

4 Slide the drive release latch toward the open side of the case.

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Chapter 4: Installing Components

5 If you are replacing a hard drive, slide the old drive out of the drive bay.

6 Set any jumpers on the new drive. See the drive’s documentation for further instructions.

7 Slide the new drive in, then slide the release latch toward the inside of the case.

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Installing drives

8 Follow the instructions in the drive’s documentation to connect the drive cables.

9 Follow the instructions in “Closing the server case” on page 28.

 

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Chapter 4: Installing Components

Installing memory

When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board.

Warning Use only PC2100 DDR SDRAM registered ECC DIMM memory modules.

Memory module slots

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Follow the instructions in “Closing the server case” on page 28.
Pull the plastic tabs away from the sides of the memory module slot. If you are replacing a memory module, remove the old module.

Installing memory

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2 Follow the instructions in “Opening the server case” on page 26.

3

4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5

6 Turn on the server. Make sure that the server turns on and that the operating system loads completely.

7 Restart your server and open the BIOS Setup utility. Verify the amount of memory installed with theSystem Memory listed in the Main menu.

 

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Chapter 4: Installing Components

Installing PCI expansion cards

A PCI expansion card (sometimes called anadd-in card) is a card used in the server to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card.

To replace, add, or reseat a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2

3

Follow the instructions in “Opening the server case” on page 26.

If you are replacing a card, disconnect any cables that are attached to the old card.

4 Remove the thumbscrew that secures the expansion card retention cover to the server case.

Thumbscrew

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Installing PCI expansion cards

5 While holding the retention cover open, remove the expansion card. You can slightly seesaw the cardend-to-endto loosen the card, but do not bend the card sideways.

Warning Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.

6 While holding the retention cover open, press the new card into the expansion slot. You can slightly seesaw the cardend-to-endto help insert the card, but do not bend the card sideways.

7

8

9

10

Push the retention cover in, then tighten the thumbscrew.

Connect any cables to the card. For more information, see the card’s documentation.

Follow the instructions in “Closing the server case” on page 28.

See the card’s documentation for software installation instructions.

 

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Chapter 4: Installing Components

Replacing the processor

Your server is compatible with the Intel® Pentium® 4 or Intel® Celeron® processor. The server automatically detects the processor each time you turn on the server. Whenever you install a new processor, you should first install the most current version of the BIOS. For more information, see“Updating the BIOS” on page 57.

Warning A heat sink must be installed on the processor. Installing a processor without a heat sink could damage the processor.

Warning The processor and heat sink may be hot if the computer has been running. Also, there may be sharp edges on the heat sink. Consider wearing protective gloves.

To replace the processor:

1 Install the most current BIOS version. For more information, see“Updating the BIOS” on page 57.

2 Follow the instructions in “Preventing static electricity discharge” on page 25.

3 Follow the instructions in “Opening the server case” on page 26.

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Replacing the processor

4 Unplug the heat sink’s cooling fan from the system board.

5 Press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way.

6 Remove the heat sink.

Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Continue with the procedure.

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Chapter 4: Installing Components

7 Press down on the processor locking lever, push it slightly away from the processor, then rotate the lever straight up to release the processor.

8

9

10

11

12

13

14

Remove the old processor.

Install the new processor into the processor slot. Make sure that the arrow on the corner of the processor aligns with Pin 1 on the processor socket (the socket corner without a pin hole).

Press the processor locking lever down until it clicks into place.

Apply thermal grease to the top of the processor, if necessary.

Place the heat sink on the processor, then press the heat sink locking levers down until they click into place.

Plug the heat sink’s cooling fan into the system board.

Follow the instructions in “Closing the server case” on page 28.

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Replacing the power supply

Replacing the power supply

Warning The power supply in this server contains nouser-serviceableparts. Only a qualified computer technician should service the power supply.

Your server comes with a 3-wireAC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your UPS or wall outlet, do not attempt to modify the plug in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cord.

To replace the power supply:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2

3

4

Follow the instructions in “Opening the server case” on page 26.

Disconnect the power supply cables from all components, noting their locations and orientation. (You will reconnect the cables after you install the new power supply.)

Pull the power supply retention clip away from the power supply.

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Chapter 4: Installing Components

5 While supporting the power supply with your hand, slide the power supply toward the front of the case, then out toward the bottom of the case.

6 Install the new power supply, then press the retention clip back against the case.

7

8

Reconnect the power supply cables.

Follow the instructions in “Closing the server case” on page 28.

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Replacing the system board

Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2

3

Follow the instructions in “Opening the server case” on page 26.

Remove all of the expansion cards. For more information, see “Installing PCI expansion cards” on page 40.

4 Remove the heat sink and processor. For more information, see“Replacing the processor” on page 42.

5 Remove the memory modules. For more information, see“Installing memory” on page 38.

6 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Make sure that you disconnect the intrusion switch cable.

Intrusion switch connector

Thumbscrew

7 Remove the system board’s thumbscrew.

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Chapter 4: Installing Components

8 Slide the system board toward the front of the case, then lift it away from the case.

9 Slide the new system board’s standoffs into the keyhole slots, then slide the board toward the back of the case.

Standoff

Keyhole slot

Important The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board.

10 Lock the system board into place with the thumbscrew.

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Replacing the system board

11 Install the memory, processor, and heat sink, then reconnect the heat sink cooling fan to the system board.

12

13

14

15

16

Connect the power and data cables.

Install the expansion cards. For more information, see “Installing PCI expansion cards” on page 40.

Follow the instructions in “Closing the server case” on page 28.

Turn on your server.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

17 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

 

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Chapter 4: Installing Components

Replacing the case fan

To replace the case fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2

3

Follow the instructions in “Opening the server case” on page 26.

Unplug the case fan from the system board.

Rear fan connector

4 Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting rivets and sleeves out toward the back of the case.

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Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets into the sleeves.

Replacing the case fan

5 Remove each rivet, then remove the old fan.

6

7 Reconnect the case fan to the system board.

8 Follow the instructions in “Closing the server case” on page 28.

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Chapter 4: Installing Components

Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturers instructions.

To replace the battery:

1

2

3

4

5

6

7

Print the appendix for BIOS Settings in this guide.

Restart your server.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

Record the BIOS settings on your printout, then close the utility.

Turn off your server, then follow the instructions in “Preventing static electricity discharge” on page 25.

Follow the instructions in “Opening the server case” on page 26.

Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way.

Battery

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Replacing the CMOS battery

8 Place the edge of a smallflat-headscrewdriver under the battery and lift the battery up until it comes out of the socket.

9 Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place.

10

11

12

13

14

Follow the instructions in “Closing the server case” on page 28.

Turn on the server.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

Restore any BIOS settings that you wrote down in Step 4.

Save all your settings and close the BIOS Setup utility.

 

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Chapter 4: Installing Components

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Using the BIOS 5

Setup Utility

Read this chapter to learn how to:

Open the BIOS Setup utility

Update the BIOS

Reset the BIOS settings to their factory defaults

Bypass the BIOS passwords

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Chapter 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the

 

factory for optimal performance. Changes to these

 

settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of the appendix for “BIOS Settings” on page 97.

To open the BIOS Setup utility:

1 Restart your server.

2 PressF2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

3 Select one of these menus:

Main gives you access to basic information and settings related to your server’s hardware and configuration.

Advanced gives you access to information and settings for system resources, hardware, and server’s configuration.

Power gives you access to settings that control your server’s power management features.

Boot lets you change startup settings.

Security gives you access to settings related to system access passwords. For more information, see“Server security” on page 20.

Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1

2

3

4

5

6

Print the appendix for BIOS Settings in this guide.

Download the BIOS update from support.gateway.com.

Restart your server.

Press F2 when the Gateway logo screen appears during startup.

Record any custom BIOS settings on your printout.

Follow the instructions in the self-extractingBIOS update file.

7 Enter any custom BIOS settings you recorded inStep 5, then save your changes and close the BIOS Setup utility.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. You can recover the old BIOS so you can try another update.

To recover the BIOS:

1 Follow the instructions in “Preventing static electricity discharge” on page 25.

2 Turn off the server, then disconnect the power cord and all other cables connected to the server.

3 Remove the side panel. For more information, see“Opening the server case” on page 26.

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Chapter 5: Using the BIOS Setup Utility

Warning Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cord and all other cables before changing the jumper.

4 Place the jumper across pins5-6of jumper J13.

Jumper pins 5-6

5 Close the case, then reconnect the power cord, monitor, and keyboard. For more information, see“Closing the server case” on page 28.

6

7

8

9

Place the startup diskette containing the BIOS files into drive A.

Turn on the server. At the start of the BIOS recovery process, the server beeps once. The recovery process may take a few minutes.

When prompted, remove the diskette and turn off the server.

Disconnect the power cord and remove the side panel again. Remove the jumper from pins 5-6of jumper J13, and place it over just one of the pins for storage.

10 Close the case, reconnect the power cord and all other cables, then turn on the server.

11 When the Gateway Logo screen appears, pressF2 to open the BIOS Setup utility.

12 In the BIOS Setup utility, go to the appropriate menus and select any BIOS fields you want to change. Make sure that the date and time are correct.

13 Save your changes, then close the BIOS Setup utility.

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Resetting the BIOS

Resetting the BIOS

The Reset BIOS jumper on the system board lets you return all BIOS settings to the factory defaults.

To reset the BIOS:

1

2

3

4

5

Print the appendix for BIOS Settings in this guide.

Restart your server.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

Record any custom BIOS settings on your printout.

Follow the instructions in “Preventing static electricity discharge” on page 25.

6 Turn off the server, then disconnect the power cord and all other cables connected to the server.

7 Remove the side panel. For more information, see“Opening the server case” on page 26.

Warning Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cord and all other cables before changing the jumper.

8 Place the jumper across pins3-4of jumper J13.

Jumper pins 3-4

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Chapter 5: Using the BIOS Setup Utility

9

10

Close the case, then reconnect the power cord, monitor, and keyboard. For more information, see “Closing the server case” on page 28.

Turn on the server. A message appears saying that the CMOS Checksum is bad, which means the BIOS has been cleared successfully.

11 PressF2 to load the default BIOS values and open the BIOS Setup utility. All BIOS settings return to factory defaults, and all BIOS passwords are erased.

12

13

14

Turn off the server, disconnect the power cord, and remove the side panel again.

Remove the jumper from pins 3-4of jumper J13 and place it over just one of the pins for storage.

Close the case, reconnect the cords, then turn on the server.

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Bypassing the BIOS passwords

Bypassing the BIOS passwords

The Bypass Password jumper on the system board lets you bypass the BIOS passwords.

To bypass the BIOS passwords:

1

2

Follow the instructions in “Preventing static electricity discharge” on page 25.

Turn off the server, then disconnect the power cord and all other cables connected to the server.

3 Remove the side panel. For more information, see“Opening the server case” on page 26.

Warning Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cord and all other cables before changing the jumper.

4 Place the jumper across pins1-2of jumper J13.

Jumper pins 1-2

5 Close the case, then reconnect the power cord, monitor, and keyboard. For more information, see“Closing the server case” on page 28.

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Chapter 5: Using the BIOS Setup Utility

6 Turn on the server. You can now open the BIOS Setup utility or perform other server tasks.

7

8

9

If you want to change the passwords, press F2 when the Gateway logo screen appears. When the BIOS Setup utility opens, you can clear or change the passwords, or change other BIOS settings.

Turn off the server, disconnect the power cord, and remove the side panel again.

Remove the jumper from pins 1-2of jumper J13 and place it over just one of the pins for storage.

Close the case, reconnect the cords, then turn on the server.

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Troubleshooting 6

Read this chapter to learn how to:

Get telephone support and training

Interpret error messages and codes

Troubleshoot

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.

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Chapter 6: Troubleshooting

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support:

Make sure that your server is connected correctly to a grounded AC outlet that is supplying power.

If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

If you have “how to” questions about using a program, see:

The program’s online Help

The program’s documentation

Your operating system’s documentation

The software or hardware manufacturer’s Web site

See “Troubleshooting” on page 70.

Have your client ID, serial number (located on the back of your server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps.

Consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mailTechnical Support. For more information, visit Gateway’s Technical Support Web site atsupport.gateway.com.

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Telephone support

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description

How to reach

 

 

 

Fax on

Order a catalog of documents on common

800-846-4526(US)

demand

problems, then order documents by document

877-709-2951(Canada)

support

numbers. The documents will be faxed to you.

 

 

 

 

Tutorial

Learn networking tips from Gateway’s tutorial

877-485-1464(US)

support

support on a per-issuefee basis.

800-846-3609(Canada

 

 

and Puerto Rico)

 

 

605-232-2191

 

 

(all other countries)

 

 

800-846-1778(TDD)

 

 

 

Gateway

Talk to a Gateway Technical Support representative

877-485-1464(US)

Technical

about a non-tutorialtechnical support question.

800-846-3609(Canada

Support

(See “Before calling Gateway Technical Support”

and Puerto Rico)

 

on page 64 before calling.)

605-232-2191

 

TDD Technical Support (for hearing impaired) is

(all other countries)

 

 

 

available:

800-846-1778(TDD)

 

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

 

 

Weekends 6:00 a.m. - 5:00 p.m. Central Time

 

 

 

 

Sales,

Get information about available systems, pricing,

800-846-2000(US)

accounting,

orders, billing statements, warranty service, or

888-888-2037(Canada)

and warranty

other non-technicalissues.

 

 

 

 

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Chapter 6: Troubleshooting

Tutoring and training

Gateway's Technical Support professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource

Service description

For more information

 

 

 

In-storetraining

Our friendly and knowledgeable software

www.gateway.com/country

at Gateway

trainers can teach you how to use the

 

stores

Internet and the most popular software

 

 

programs, including Microsoft Word,

 

 

Excel, and PowerPoint.

 

 

 

 

Gateway

A variety of courses and tutorials are

www.gateway.com/training

Learning

available on CD. Select from several

 

Libraries

easy-to-uselearning libraries.

 

 

 

 

Online training

More than 450 online courses are

www.learnatgateway.com/

from

available from Learn@Gateway. All you

 

Learn@Gateway

have to do is go online and log in. You

 

 

select the subject matter and the learning

 

 

format (self-pacedtutorials or virtual

 

 

classrooms), all from the comfort of your

 

 

computer.

 

 

 

 

66

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Safety guidelines

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

Never remove the side panel while your server is turned on and while the modem cable and the power cord is connected.

Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

Make sure that you are grounded correctly before opening the server case. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 25.

After you complete any maintenance task where you have to open the server case, make sure that you close the case, tighten any screws, then reconnect all cables before you restart your server.

Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if:

The power cord or plug is damaged

Liquid has been spilled into your server

Your server was dropped

The case was damaged

Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support.

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Chapter 6: Troubleshooting

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protecteddiskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Diskette drive 0 seek to track 0 failed

Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the drive settings are correct.

Error loading operating system

The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 76.

Hard disk controller failure

Make sure that the hard drive cable is connected securely.

Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the correct drive type is selected.

Hard disk controller failure - press F1 to try reboot

The drive controller may be defective. Press F1 to try to restart the server. For more information about running diagnostics on your hard drive, see your operating system’s documentation.

See “You need to troubleshoot an IDE hard drive” on page 76.

Insert bootable media device

Make sure that the correct hard drive is set as the first bootable drive in the Boot menu of the BIOS Setup utility. Restart your server, then press and hold F2 to open the BIOS Setup utility.

See “Your server does not recognize an IDE drive” on page 75 or “Your server does not recognize a SCSI drive” on page 75 for a possible solution.

Invalid configuration information

Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the settings are correct.

Reset the BIOS. For more information, see “Resetting the BIOS” on page 59.

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Error messages

Invalid partition table

The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 76.

Invalid password

Enter your password again. Some passwords are case sensitive.

If you do not know the password, you may need to reinstall the software you are trying to access.

System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings. For more information, see “Bypassing the BIOS passwords” on page 61.

Memory errors were detected while the system started up

See “Memory errors were detected during server start up” on page 77 for a possible solution.

Memory size error

Restart your server, then press and hold F2 to open the BIOS Setup utility. Save the memory configuration.

Missing operating system

The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 76.

System Event Log Full

Clear the event log. To clear or view the event log, restart your server, then press and hold F2 to open the BIOS Setup utility. Select the Advancedmenu, then select the Event Log Controlmenu.

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Chapter 6: Troubleshooting

Troubleshooting

First steps

Try these steps first before going to the following sections:

Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power.

If you use a UPS, make sure that it is turned on and is rated to handle the power required by your server.

If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

If an error message appears on the screen, write down the exact message before calling Gateway Technical Support.

Restart your server, then press and hold F2 to open the BIOS Setup utility. Check your configuration settings.

If an error occurs in a program, see its documentation or online help.

Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if:

The power cord or plug is damaged

Liquid has been spilled into your server

Your server was dropped

The case was damaged

Instead, unplug your server and contact a qualified computer technician.

Battery replacement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

Restart your server, then press and hold F2 to open the BIOS Setup utility. Correct any discrepancies.

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Troubleshooting

Follow the instructions in “Opening the server case” on page 26, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if:

The power cord or plug is damaged

Liquid has been spilled into your server

Your server was dropped

The case was damaged

Instead, unplug your server and contact a qualified computer technician.

If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.

Beep codes

Whenever a recoverable error occurs during the power-onself-test(POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

Several POST routines issue a POST terminal error and shut down the system when they fail. Before shutting down the system, the terminal error handler sounds a beep code (one long tone and a series of short tones) that identifies the test point error. If POST completes normally, the BIOS issues one short beep before passing control to the operating system.

Beeps

Description

Troubleshooting steps

 

 

 

1

The memory refresh circuitry on the

Reseat the memory or replace with modules

 

system board is faulty.

you know are good.

 

 

 

2

Parity error in the first 64 KB of

Same as for 1 beep.

 

memory.

 

 

 

 

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Chapter 6: Troubleshooting

Beeps

Description

Troubleshooting steps

 

 

 

3

Memory failure in first 64 KB.

Same as for 1 beep.

4Memory failure in first 64 KB of memory, or Timer 1 on the system board not functioning.

Remove all expansion cards.

If the beep code occurs even when all expansion cards have been removed, the system board is at fault.

If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

5

The processor on the system board

Same as for 4 beeps.

 

generated an error.

 

 

 

 

6

The keyboard controller (8042) may

Same as for 4 beeps.

 

be defective. The BIOS cannot

 

 

switch to Protected mode.

 

 

 

 

7

The processor generated an

Same as for 4 beeps.

 

exception interrupt.

 

 

 

 

8

The server video adapter is either

Check or replace the video adapter.

 

missing or its memory is faulty. This

 

 

is not a fatal error.

 

 

 

 

9

The ROM checksum value does not

Same as for 4 beeps.

 

match the value encoded in the

 

 

BIOS.

 

 

 

 

10

The shutdown register for CMOS

Same as for 4 beeps.

 

RAM failed.

 

 

 

 

11

The external cache is faulty.

Same as for 4 beeps.

 

 

 

BIOS

The settings in the BIOS Setup utility are not retained

Replace the CMOS battery. For more information, see “Replacing the CMOS battery” on page 52.

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Troubleshooting

CD or DVD drive

Your server does not recognize a CD, DVD, or the CD or DVD drive

Restart your server, then press and hold F2 to open the BIOS Setup utility. Make sure that the IDE controllers are enabled. For more information, see“Using the BIOS Setup Utility” on page 55.

Reinstall the device driver. For more information, see Using Your Server Companion CD.

Follow the instructions in the drive’s documentation to make sure that the drive is configured correctly.

Open your server case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card.

Your CD or DVD drive tray does not open

Press a straightened paper clip wire into the CD or DVD drive’s manual eject hole. The drive tray opens.

If this problem happens frequently while the server is turned on, the drive may be defective.

Diskette drive

The diskette drive is not recognized

Restart your server.

Open your server case and make sure that the cables are connected correctly to the diskette drive and the system board. The red-stripededge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so thered-stripededge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see“Installing a CD, DVD, or diskette drive” on page 30.

The diskette drive LED is lit continuously

Remove the diskette from the drive. If the light stays on, try restarting your server.

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Chapter 6: Troubleshooting

Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-stripededge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so thered-stripededge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see“Installing a CD, DVD, or diskette drive” on page 30.

Expansion cards

Your server does not recognize an expansion card

Restart your server.

Make sure that you have installed the necessary software or driver. For more information, see the card’s documentation.

Reseat the card. For more information, see “Installing PCI expansion cards” on page 40.

Install the card in a different slot.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

If a diskette is in the diskette drive, eject it and press the reset button to restart your server.

Press the reset button to restart your server.

Use GWScan to test the hard drive. For more information, see “You need to troubleshoot an IDE hard drive” on page 76.

Open your server and make sure that the cables are connected correctly to the hard drive and the system board. For more information, see “Installing a hard drive” on page 35.

If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

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Troubleshooting

You receive a “Non-systemdisk” or “disk error” error message

Eject the diskette from the diskette drive, then press ENTER.

Make sure that your hard drive has an active partition. For more information, see “The master boot record is corrupted” on page 76.

Your server does not recognize an IDE drive

Make sure that the IDE connectors are enabled in the BIOS Setup utility. For more information, see “Using the BIOS Setup Utility” on page 55.

Reinstall the device driver. For more information, see Using Your Server Companion CD.

Use GWScan to test the hard drive. For more information, see “You need to troubleshoot an IDE hard drive” on page 76.

Open your server and make sure that the IDE cable is connected to both the system board IDE connector and the hard drive connector. For more information, see “Installing a hard drive” on page 35.

Your server does not recognize a SCSI drive

Make sure that the SCSI controller is enabled in the BIOS Setup utility.

Reinstall the device driver. For more information, see Using Your Server Companion CD.

Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation.

Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the SCSI controller’s documentation.

Open your server and reseat the drive controller card. Also make sure that the controller card and power cables are connected to the drive. For more information, see “Installing PCI expansion cards” on page 40 or your controller card’s documentation.

Make sure that the power cable and SCSI cable are attached securely to the drive.

Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the device’s documentation.

Use a different SCSI cable.

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Chapter 6: Troubleshooting

The master boot record is corrupted

In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

At a DOS command prompt, typefdisk/mbr, then pressENTER.

You need to troubleshoot an IDE hard drive

Use the GWScan utility to test a hard drive’s ability to read data and to measure seek times and transfer rates. GWScan can also repair some errors that may develop on IDE hard drives.

To download the GWScan utility:

Search for the utility at support.gateway.com. For information about how to use GWScan, go to:ftp://ftp.gateway.com/pub/hardware_support/drivers/ win3.x_and_dos/mass_storage/hard_drives/7510801.txt

Internet

See also Modem.

You cannot connect to the Internet

Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

Make sure that you do not have a problem with your modem. For more information, see “Modem (telephone dial-up)” on page 77.

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Troubleshooting

Keyboard

Liquid has been spilled into the keyboard

If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory

Memory errors were detected during server start up

Open your server and make sure that the memory modules are installed correctly. For more information, see “Installing memory” on page 38.

A memory module may be defective. If possible, try another memory module and see if the error repeats.

Modem (telephone dial-up)

See also Internet.

Your modem does not dial or does not connect

Make sure that your server is connected to the telephone line and the telephone line has a dial tone.

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

Remove any line splitters or surge protectors from your telephone line, then plug a working telephone into the telephone jack to check for a dial tone.

If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

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Chapter 6: Troubleshooting

To check the dialing properties in Windows:

1 In Windows 2000 Server, clickStart,Settings, then clickControl Panel. TheControl Panel window opens.

- OR -

In Windows Server 2003, click Start, then clickControl Panel. The

Control Panel window opens.

2 Double-clicktheModems icon, then clickDialing Properties. The

Dialing Properties dialog box opens.

3 Make sure that all settings are correct.

Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure.

You can also call your telephone service and have your telephone line checked for noise or low line levels.

Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, contact your telephone service. The telephone line may be too noisy.

Try another telephone line (either a different telephone number in your business or a telephone line at a different location). If you can connect on this line, call your telephone service.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

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Troubleshooting

If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

The modem is not recognized by your server

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Shut down and restart your server.

Reinstall the modem device driver. For more information, see Using Your Server Companion CD.

Open your server and reseat the modem. For more information, see “Installing PCI expansion cards” on page 40.

Monitor

Your server is running but there is no picture

Adjust the brightness and contrast controls to the center position.

Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

Check the port and cable for bent or damaged pins.

Connect your monitor to another computer, or connect a monitor that you know works to your server.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation.

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Chapter 6: Troubleshooting

A horizontal line or wire is visible across the monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

You press the power button, but the server does not turn on

If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor” on page 79.

If your server is plugged into a UPS, make sure that the UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the UPS.

To make sure that the electrical outlet is working, plug a working device, such as a lamp, into the outlet, then turn it on to test the outlet.

Open your server and make sure that the power supply cable and power button cable are connected correctly to the system board.

When you turn on the server, it makes several short beeps

The short beeps indicate the server has encountered some type of error. See “Beep codes” on page 71.

Processor

Your server does not recognize a new processor

Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly.

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SpecificationsServer A

The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

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Appendix A: Server Specifications

System specifications

Case size

7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)

 

 

Weight

Varies by configuration

 

 

Fans

Chassis fan (speed adjustable)

 

CPU heat sink fan (speed adjustable)

 

 

 

Ports

PS/2 keyboard

 

PS/2 mouse

 

USB (4)

 

Serial

 

VGA

 

Parallel

 

RJ-45LAN

 

 

 

Drives

3.5-inchdiskette

(standard)

CD-ROM,CD-R,orDVD-ROM

 

 

Power supply

250 W

 

ATX power connector

 

 

Operating

Supports Windows 2000 Server, Windows Server 2003

systems

Compatible with:

 

Windows NT

 

Novell NetWare 6

 

 

 

Certifications

FCC Class B

 

UL

 

cUL

 

 

 

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System board specifications

System board specifications

Processor

Supports a single FC-PGA2Intel Pentium 4 or Intel Celeron CPU

 

478-pinsocket

 

533 MHz system bus

 

On-boardVRM 9.0

 

 

Chipset

ServerWorks GC_SL

 

533 MHz and 400 MHz FSB

 

200 MHz and 266 MHz registered ECC DDR SDRAM

 

Thin-IMBchipset-to-chipsetconnection

 

2 ATA-100IDE channels (primary and secondary)

 

1 ATA-66IDE channel (tertiary)

 

4 USB 1.1 ports (2 front, 2 rear)

 

64-bit/33MHz PCI bus

 

 

Memory

Four DIMM slots

 

Supports up to 4 GB registered PC2100 DDR SDRAM.

 

ECC support

 

 

PCI device/slot

3.3V/64-bit/33MHz PCI slots (4)

 

3.3V/32-bit/33MHz PCI slot (1)

 

On-boardVGA and NIC(32-bit)

 

 

VGA

On-boardATI Rage XL

 

32-bit/33MHz PCI interface

 

8 MB SDRAM

 

 

LAN

On-boardIntel 82540EM

 

32-bit/33MHz PCI interface

 

10/1001000 Ethernet

 

 

Super I/O

National Semiconductor PC87414

 

LPC interface

 

Diskette

 

PS/2 keyboard and mouse

 

Parallel port (ECP/EPP)

 

Serial port

 

 

ROM

Flash BIOS

 

AMDAM29F004BT-70

 

4 MB-64KB× 8

 

 

 

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Appendix A: Server Specifications

ACPI

ACPI compliant

 

Supports S0, S1, S4, and S5

 

 

Hardware

On-boardLM81 × 1+MAX1617A on SMBus

Monitor

Main logic board sensors:

 

+2.5V, +3.3V, +5V, +12V, VTT, CPU core

 

System and CPU temperature

 

CPU fan speed measurement and control

 

 

Hardware monitor specifications

Voltage

 

Voltage Source

Maximum Value

Minimum Value

 

 

 

 

 

VTT

1.312V

1.150V

 

 

 

 

 

Vcc 12V

13.187V

10.750V

 

 

 

 

 

Vcc 5V

5.486V

4.498V

 

 

 

 

 

Vcc 3.3V

3.457V

3.130V

 

 

 

 

 

Vcc 2.5V

2.874V

2.444V

 

 

 

 

 

CPU Vcore (1.5V)

1.565V

1.367V

 

 

 

 

Fan

 

 

Fan

Maximum Value

Minimum Value

 

 

 

CPU fan

N/A

1200 RPM

 

 

 

System fan 2

N/A

1200 RPM

 

 

 

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System board specifications

Temperature sensor specifications

Temperature Type

Maximum Value

 

Minimum Value

 

 

 

CPU temperature

Varies depending on CPU specifications

32°F (0°C)

 

 

 

 

 

Intel P4 1.8 GHz

171°F (77°C)

 

 

 

 

 

 

Intel P4 1.9 GHz

167°F (75°C)

 

 

 

 

 

 

Intel P4 2.0 GHz

154°F (68°C)

 

 

 

 

 

 

Intel P4 2.2 GHz

156°F (69°C)

 

 

 

 

 

 

Intel P4 2.4 GHz

158°F (70°C)

 

 

 

 

System temperature

158°F (70°C)

 

 

 

 

 

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Appendix A: Server Specifications

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable

Requirements

 

 

Temperature

Maximum rate of change: 18°F (10°C) per hour

 

Non-operating:-55°to 150°F(-48.3°to 65.5°C)

 

Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every

 

1,000 feet (305 meters)

 

 

Altitude

10,000 feet (3,048 meters) maximum

 

 

Humidity

Operating wet bulb: Not to exceed 91.4°F (33 °C) (with diskette drive

 

or hard drive)

 

Non-operating:95% relative(non-condensing)at 86° F (30° C)

 

 

Shock

Operating: 2.0 g, 11 msec, ½ sine

 

Packaged: Operational after 30-inchfree fall (cosmetic damage might

 

occur)

 

 

AC input power

100-120V~, 6.5 A, 50/60 Hz

 

220-240V~, 3.5 A, 50/60 Hz

 

 

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Video specifications

Video specifications

Full AGP side-bandsignalling

3D graphics, multimedia and windows accelerator

DDC 2B support

3D texture mapping engine

Digital video engine

DirectDraw support

Direct 3D support

Integrated 230 MHz DAC

8 MB memory

Resolution support

 

 

Refresh Rate (Hz)

 

 

 

 

 

 

 

Resolution

43

60

66

70

72

75

76

85

90

100

 

 

 

 

 

 

 

 

 

 

 

640 × 480

 

×

 

 

×

×

 

 

×

×

 

 

 

 

 

 

 

 

 

 

 

800 × 600

 

×

 

×

 

×

 

 

×

×

 

 

 

 

 

 

 

 

 

 

 

 

1024

× 768

 

×

 

 

×

×

 

 

×

×

 

 

 

 

 

 

 

 

 

 

 

 

1280

× 1024

×

×

 

×

×

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1600

× 1200

 

×

×

 

 

 

×

×

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Appendix A: Server Specifications

Electronic specifications

System I/O addresses

The following table shows the location in I/O space of all directly I/O-accessibleregisters.

Address

Resource

 

 

0000h - 000Fh

DMA Controller 1

 

 

0010h - 001Fh

DMA Controller 1

 

 

0020h - 0021h

Interrupt Controller 1

 

 

0022h - 0023h

 

 

 

0024h - 0025h

Interrupt Controller 1

 

 

0026h - 0027h

 

 

 

0028h - 0029h

Interrupt Controller 1

 

 

002Ah - 002Bh

 

 

 

002Ch - 002Dh

Interrupt Controller 1

 

 

002Eh - 002Fh

Super I/O Index and Data Ports

 

 

0030h - 0031h

Interrupt Controller 1

 

 

0032h - 0033h

 

 

 

0034h - 0035h

Interrupt Controller 1

 

 

0036h - 0037h

 

 

 

0038h - 0039h

Interrupt Controller 1

 

 

003Ah - 003Bh

 

 

 

003Ch - 003Dh

Interrupt Controller 1

 

 

003Eh - 003Fh

 

 

 

0040h - 0043h

Programmable Timers

 

 

0044h - 004Fh

 

 

 

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Electronic specifications

Address

Resource

 

 

0050h - 0053h

Programmable Timers

 

 

0054h - 005Fh

 

 

 

0060h, 0064h

Keyboard Controller

 

 

0061h

NMI Status and Control Register

 

 

0063h

NMI Status and Control Register

 

 

0065h

NMI Status and Control Register

 

 

0067h

NMI Status and Control Register

 

 

0070h

NMI Mask (bit 7) and RTC Address (bits 6::0)

 

 

0072h

NMI Mask (bit 7) and RTC Address (bits 6::0)

 

 

0074h

NMI Mask (bit 7) and RTC Address (bits 6::0)

 

 

0076h

NMI Mask (bit 7) and RTC Address (bits 6::0)

 

 

0071h

RTC Data

 

 

0073h

RTC Data

 

 

0075h

RTC Data

 

 

0077h

RTC Data

 

 

0080h - 008Fh

DMA Low Page Register

 

 

0090h - 0091h

DMA Low Page Register

 

 

0092h

System Control Port A (PC-ATcontrol Port)

 

 

0093h - 009Fh

DMA Low Page Register

 

 

0094h

Video Display Controller

 

 

00A0h - 00A1h

Interrupt Controller 2

 

 

00A4h - 00A15

Interrupt Controller 2

 

 

00A8h - 00A19

Interrupt Controller 2

 

 

00Ach - 00Adh

Interrupt Controller 2

 

 

00B0h - 00B1h

Interrupt Controller 2

 

 

00B2h

Advanced Power Management Control

 

 

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Appendix A: Server Specifications

Address

Resource

 

 

00B3h

Advanced Power Management Status

 

 

00B4h - 00B5h

Interrupt Controller 2

 

 

00B8h - 00B9h

Interrupt Controller 2

 

 

00BCh - 00BDh

Interrupt Controller 2

 

 

00C0h - 00DFh

DMA Controller 2

 

 

00F0h

Clear NPX error

 

 

00F8h - 00FFh

x87 Numeric Coprocessor

 

 

0102h

Video Display Controller

 

 

0170h - 0177h

Secondary Fixed Disk Controller (IDE)

 

 

01F0h - 01F7h

Primary Fixed Disk Controller (IDE)

 

 

0200h - 0207h

Game I/O Port

 

 

0220h - 022Fh

Serial Port A

 

 

0238h - 023Fh

Serial Port B

 

 

0278h - 027Fh

Parallel Port 3

 

 

02E8h - 02Efh

Serial Port B

 

 

02F8h - 02FFh

Serial Port B

 

 

0338h - 033Fh

Serial Port B

 

 

0370h - 0375h

Secondary Diskette

 

 

0376h

Secondary IDE

 

 

0377h

Secondary IDE/Diskette

 

 

0378h - 037Fh

Parallel Port 2

 

 

03B4h - 03Bah

Monochrome Display Port

 

 

03BCh - 03BFh

Parallel Port 1 (Primary)

 

 

03C0h - 03CFh

Video Display Controller

 

 

03D4h - 03DAh

Color Graphics Controller

 

 

03E8h - 03EFh

Serial Port A

 

 

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Electronic specifications

 

 

 

 

 

 

 

 

 

Address

Resource

 

 

 

 

 

 

 

 

 

 

 

 

03F0h - 03F5h

Diskette Controller

 

 

 

 

 

 

 

 

 

 

 

03F6h - 03F7h

Primary IDE - Sec. Diskette

 

 

 

 

 

 

 

 

03F8h - 03FFh

Serial Port A (Primary)

 

 

 

 

 

 

 

 

0400h - 043Fh

DMA Controller 1, Extended Mode Registers

 

 

 

 

 

 

 

 

04D0h - 04D1h

Interrupt Controllers 1 and 2 Control Register

 

 

 

 

 

 

 

 

 

0678h - 067Ah

Parallel Port (ECP)

 

 

 

 

 

 

 

 

 

 

 

 

0778h - 077Ah

Parallel Port (ECP)

 

 

 

 

 

 

 

 

 

 

 

 

07BCh - 07BEh

Parallel Port (ECP)

 

 

 

 

 

 

 

 

 

 

 

 

0CA0 - CA3h

BMC Registers

 

 

 

 

 

 

 

 

 

 

 

0CF8h

PCI CONFIG_ADDRESS Register

 

 

 

 

 

 

 

 

0CF9h

NBX Turbo and Reset control

 

 

 

 

 

 

 

 

0CFCh

PCI CONFIG_DATA Register

 

 

 

 

 

 

 

 

46E8h

Video Display Controller

 

 

 

 

 

 

 

Memory map

 

 

 

 

 

 

 

 

 

 

Address Range (hex)

Amount

Function

 

 

 

 

 

 

0 to 07FFFFh

640 KB

DOS region, base system memory

 

 

 

 

 

 

0A0000h to 0BFFFFh

128 KB

Video or SMM memory

 

 

 

 

 

 

0C0000h and 0DFFFFh

128 KB

Expansion card BIOS and buffer

 

 

 

 

area

 

 

 

 

 

 

0E0000h to 0FFFFFh

128 KB

System BIOS

 

 

 

 

 

 

0E0000h to 0EFFFFh

2 MB

Extended system BIOS

 

 

 

 

 

 

FC000000h to FFFFFFFFh

64 MB

PCI memory space

 

 

 

 

 

 

 

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91

Appendix A: Server Specifications

Interrupts

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided for each interrupt signal. The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC(s).

Important If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the SSU option does not make the interrupt available.

Interrupt (IRQ)

Description

 

 

0

8254 timer

 

 

1

Keyboard controller

 

 

2

Cascade

 

 

3

Serial port

 

 

4

Serial port

 

 

5

[Unassigned]

 

 

6

Diskette controller

 

 

7

Parallel

 

 

8

Real-timeclock

 

 

9

ACPI SCI

 

 

10

USB

 

 

11

Third IDE

 

 

12

Mouse controller

 

 

13

System interrupt/FERR

 

 

14

Primary IDE

 

 

15

Secondary IDE

 

 

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Electronic specifications

PCI interrupt routing

 

 

 

PCI interrupt routing in PIC mode

 

 

 

 

 

 

 

 

 

 

 

Device

Interrupt A

Interrupt B

Interrupt C

Interrupt D

 

 

 

 

 

 

 

 

USB

PCI IRQ 5

 

 

 

 

 

 

 

 

 

 

 

 

Intel 82540EM

PCI IRQ 1

 

 

 

 

 

 

 

 

 

 

 

 

Rage XL

PCI IRQ 0

 

 

 

 

 

 

 

 

 

 

 

 

PCI slot 1

PCI IRQ 2

PCI IRQ 3

PCI IRQ 2

PCI IRQ 3

 

 

 

 

 

 

 

 

PCI slot 2

PCI IRQ 4

PCI IRQ 6

PCI IRQ 4

PCI IRQ 6

 

 

 

 

 

 

 

 

PCI slot 3

PCI IRQ 7

PCI IRQ 8

PCI IRQ 7

PCI IRQ 8

 

 

 

 

 

 

 

 

PCI slot 4

PCI IRQ 9

PCI IRQ 10

PCI IRQ 9

PCI IRQ 10

 

 

 

 

 

 

 

 

PCI slot 5

PCI IRQ 11

PCI IRQ 12

PCI IRQ 11

PCI IRQ 12

 

 

 

 

 

 

 

PCI interrupt routing in APIC mode

IO APIC Entry

IO APIC

Interrupt Source

 

 

 

INTIN 0

ISA IO APIC

IRQ 0 / INTR

 

 

 

INTIN 1

ISA IO APIC

IRQ 1

 

 

 

INTIN 2

ISA IO APIC

IRQ 2 / SMI

 

 

 

INTIN 3

ISA IO APIC

IRQ 3

 

 

 

INTIN 4

ISA IO APIC

IRQ 4

 

 

 

INTIN 5

ISA IO APIC

IRQ 5

 

 

 

INTIN 6

ISA IO APIC

IRQ 6

 

 

 

INTIN 7

ISA IO APIC

IRQ 7

 

 

 

INTIN 8

ISA IO APIC

IRQ 8

 

 

 

INTIN 9

ISA IO APIC

IRQ 9

 

 

 

INTIN 10

ISA IO APIC

IRQ 10

 

 

 

INTIN 11

ISA IO APIC

IRQ 11

 

 

 

INTIN 12

ISA IO APIC

IRQ 12

 

 

 

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Appendix A: Server Specifications

IO APIC Entry

IO APIC

Interrupt Source

 

 

 

INTIN 13

ISA IO APIC

IRQ 13

 

 

 

INTIN 14

ISA IO APIC

IRQ 14

 

 

 

INTIN 15

ISA IO APIC

IRQ 15

 

 

 

INTIN 0

PCI IO APIC

VGA Rage XL INTA#

 

 

 

INTIN 1

PCI IO APIC

NIC Intel Kenai 32

 

 

 

INTIN 2

PCI IO APIC

Slot 1 INTA# & INTC#

 

 

 

INTIN 3

PCI IO APIC

Slot 1 INTB# & INTD#

 

 

 

INTIN 4

PCI IO APIC

Slot 2INTA# & INTC#

 

 

 

INTIN 5

PCI IO APIC

Unused

 

 

 

INTIN 6

PCI IO APIC

Slot 2INTB# & INTD#

 

 

 

INTIN 7

PCI IO APIC

Slot 3 INTA# & INTC#

 

 

 

INTIN 8

PCI IO APIC

Slot 3 INTB# & INTD#

 

 

 

INTIN 9

PCI IO APIC

Slot 4 INTA# & INTC#

 

 

 

INTIN 10

PCI IO APIC

Slot 4 INTB# & INTD#

 

 

 

INTIN 11

PCI IO APIC

Slot 5 INTA# & INTC#

 

 

 

INTIN 12

PCI IO APIC

Slot 5 INTB# & INTD#

 

 

 

INTIN 13

PCI IO APIC

 

 

 

 

INTIN 14

PCI IO APIC

 

 

 

 

INTIN 15

PCI IO APIC

 

 

 

 

94

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Additional specifications

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page atsupport.gateway.com. TheeSupport page also has links to additional Gateway documentation and detailed specifications for your own server.

www.gateway.com

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Appendix A: Server Specifications

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BIOS Settings B

You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in this appendix. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server.

2 PressF2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Select menus and submenus to display setting information.

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Appendix B: BIOS Settings

BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

Main

 

System Time

 

 

 

 

 

 

 

System Date

 

 

 

 

 

Advanced

SuperIO

Serial Port1 (Address/IRQ)

 

 

Configuration

 

 

 

 

 

 

 

 

Parallel Port Address

 

 

 

 

 

 

 

Parallel Port IRQ

 

 

 

 

 

 

 

Parallel Port Mode

 

 

 

 

 

 

 

ECP Mode DMA Channel

 

 

 

 

 

 

IDE Configuration

On-boardPCI IDE Controller

 

 

 

 

 

 

 

Primary IDE Master

 

 

 

 

 

 

 

Primary IDE Slave

 

 

 

 

 

 

 

Secondary IDE Master

 

 

 

 

 

 

 

Secondary IDE Slave

 

 

 

 

 

 

 

Hard Disk Write Protect

 

 

 

 

 

 

 

Tertiary IDE Channel mode

 

 

 

 

 

 

IDE Configuration:

Type

 

 

Primary IDE Master

 

 

 

 

 

 

 

 

LBA/Large Mode

 

 

 

 

 

 

 

Block Mode

 

 

 

 

 

 

 

PIO Mode

 

 

 

 

 

 

 

DMA Mode

 

 

 

 

 

 

 

S.M.A.R.T.

 

 

 

 

 

 

 

32Bit Data Transfer

 

 

 

 

 

 

 

ARMD Emulation Type

 

 

 

 

 

 

IDE Configuration:

Type

 

 

Secondary IDE

 

 

 

Master

 

 

 

 

 

 

 

 

LBA/Large Mode

 

 

 

 

 

98

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BIOS menu

BIOS submenu

Setting

Value

Block Mode

PIO Mode

DMA Mode

S.M.A.R.T.

32Bit Data Transfer

ARMD Emulation Type

IDE Configuration: Type

Secondary IDE

Slave

LBA/Large Mode

Block Mode

PIO Mode

DMA Mode

S.M.A.R.T.

32Bit Data Transfer

ARMD Emulation Type

IDE Configuration: Floppy A

Floppy

Configuration

On-BoardDevicesOn-BoardLAN

Configuration

On-BoardPCI VGA

PCIPnP Legacy USB Support

Configuration

PCI Slot-1IRQ Preference

PCI Slot-2IRQ Preference

PCI Slot-3IRQ Preference

PCI Slot-4IRQ Preference

www.gateway.com

99

Appendix B: BIOS Settings

BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

PCI Slot-5IRQ Preference

 

 

 

 

 

 

Boot Settings

Bootup Num-Lock

 

 

Configuration

 

 

 

 

 

 

 

Event Log

Event Log Area

 

 

Configuration

 

 

 

 

 

 

 

 

Event Log Data

 

 

 

 

 

 

 

Event Logging

 

 

 

 

 

 

 

ECC Event Logging

 

 

 

 

 

 

 

Clear All Event Logs

 

 

 

 

 

 

System Health

Case Status

 

 

Monitoring

 

 

 

Hardware

 

 

 

 

 

 

 

 

Current CPU1 Temp.

 

 

 

 

 

 

 

Current System Temp.

 

 

 

 

 

 

 

Current CPU Fan Speed

 

 

 

 

 

 

 

Current System Fan 1 Speed

 

 

 

 

 

 

 

Current System Fan 2 Speed

 

 

 

 

 

 

System Health

VTT

 

 

Monitoring

 

 

 

Hardware: Voltage

 

 

 

Monitoring

 

 

 

 

 

 

 

 

Vcc 12V

 

 

 

 

 

 

 

Vcc 5V

 

 

 

 

 

 

 

Vcc 3.3V

 

 

 

 

 

 

 

Vcc 2.5V

 

 

 

 

 

 

 

CPU Vcore

 

 

 

 

 

 

 

LAN 1.5V

 

 

 

 

 

 

 

Vcc 5V Standby

 

 

 

 

 

 

 

Vcc 3.3V Standby

 

 

 

 

 

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BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

VGA 2.5V

 

 

 

 

 

 

 

Vdd_IMB 1.5V

 

 

 

 

 

 

Remote Access

Remote Access

 

 

Configuration

 

 

 

 

 

 

Power

 

AC Power Failure

 

 

 

 

 

 

 

Power Button Mode

 

 

 

 

 

Boot

Boot Device Priority

1st Boot Device

 

 

 

 

 

 

 

2nd Boot Device

 

 

 

 

 

 

 

3rd Boot Device

 

 

 

 

 

 

Hard Disk Drives

1st Hard Drive

 

 

 

 

 

 

 

2nd Hard Drive

 

 

 

 

 

 

Removable

Removable Dev

 

 

Devices

 

 

 

 

 

 

 

ATAPI CD or DVD

1st ATAPI CD or DVD ROM

 

 

ROM Drives

 

 

 

 

 

 

Security

 

Supervisor Password

 

 

 

 

 

 

 

User Password

 

 

 

 

 

www.gateway.com

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Appendix B: BIOS Settings

102

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Safety, C

Regulatory, and

Legal Information

Important safety information

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.

Setting up your system

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.

Do not use this product near water or a heat source such as a radiator.

Set up the system on a stable work surface.

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Appendix C: Safety, Regulatory, and Legal Information

The product should be operated only from the type of power source indicated on the rating label.

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

Some products are equipped with a three-wirepower cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into agrounding-typeoutlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

Care during use

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

The power cord or plug is damaged.

Liquid has been spilled into the system.

The system does not operate properly when the operating instructions are followed.

The system was dropped or the cabinet is damaged.

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities,oxygen-ladenenvironments, or industrial facilities.

Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

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Regulatory compliance statements

United States of America

Federal Communications Commission (FCC)

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment to an outlet on a different circuit from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.

610 Gateway Drive, North Sioux City, SD 57049

(605) 232-2000Fax: (605)232-2023

Product: Gateway 920

For unique identification of the product configuration, please submit the 10-digitserial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

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105

Appendix C: Safety, Regulatory, and Legal Information

Telecommunications per FCC part 68 (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC-complianttelephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part68-compliant.See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-providedcoin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

Perform such activities in the off-peakhours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-brandingrequirement.

Canada

Industry Canada (IC)

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

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Telecommunications per Industry Canada CS03 (for products fitted with an IC-compliantmodem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-lineindividual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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Appendix C: Safety, Regulatory, and Legal Information

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

California Proposition 65 Warning

Warning This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm.

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Notices

Copyright © 2003 Gateway, Inc.

All Rights Reserved

14303 Gateway Place

Poway, CA 92064 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY,ActiveCPR, ALR, AnyKey,black-and-whitespot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks andblack-and-whitespotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,SERVE-TO-ORDER,Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,MS-DOS,and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

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Appendix C: Safety, Regulatory, and Legal Information

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Index

A

accessories

safety precautions 104 add-incard

see card adding

see installing addresses

I/O 88 administrator password

see supervisor password Advanced menu

BIOS Setup utility 56, 98

B

battery location 4

replacing 52 troubleshooting70

beep codes 71 BIOS

Bypass Password jumper 61 bypassing passwords61 recovering57

Reset BIOS jumper 59 resetting59

resetting passwords 61 troubleshooting72 updating57

BIOS Setup utility 55 Advanced menu56, 98 Boot menu56, 101 Exit menu56

Main menu 56, 98 menus56, 98 navigating through56 opening56

passwords 20

Power menu 56, 101 recording configuration19

Security menu 56, 101 settings97 troubleshooting72 viewing settings97

Boot menu

BIOS Setup utility 56, 101

C

card

installing 40 replacing40 retention cover3 slot location4 troubleshooting74

case

closing 28 opening26

CD

Server Companion 5, 22 troubleshooting73

CD drive troubleshooting 73

CD or DVD drive installing 30 location2 replacing30 troubleshooting73

Certificate of Authenticity 3 cleaning

keyboard 17 screen17 servers16 tape drive18

closing case 28

CMOS battery see battery

conditioner line 9 connections

111

auxiliary power 4 diskette drive4 front panel4 IDE4

intrusion switch 4 keyboard3

LAN 3 lock slot3

main power 4 monitor3 mouse3 network3 parallel3 power cord3 processor fan4 rear fan4 serial3

USB 2, 3, 4 VGA3

cover panel closing 28 release latch3 removing26

D

DDR SDRAM see memory

device drivers installing 22

diskette drive connector 4 installing30 location2 replacing30 troubleshooting73

display troubleshooting 79

documentation Gateway Web site 5

Server Companion CD 5, 22 drivers

installing 22 drives

CD 2 configuring29 diskette2 hard drive35 installing29

installing CD or DVD 30 installing diskette30 installing hard drive35 replacing29

replacing CD or DVD 30 replacing diskette30 replacing hard drive35 tape18

troubleshooting 73, 74

E

electronic specifications 88 electrostatic discharge (ESD)25 environmental specifications86 error messages68

eSupport 95 Exit menu

BIOS Setup utility 56 expansion card

see card

F

fan

installing case 50 processor connector4 replacing case50

finding specifications 81, 95 front panel connector4

G

Gateway Learn@Gateway 66 Learning Libraries66 stores66

Technical Support 64 Web address5

Web site 5

Gateway Server Manager 20

112

H

hard drive installing 35 replacing35

troubleshooting 74

hardware monitor specifications 84 heat sink

installing 42 help5

telephone support 64 tutoring66

I

I/O addresses 88 IDE

BIOS configuration 98 connectors4

drive configuration 29 installing

add-incard40 battery52 card40

case fan 50

CD or DVD drive 30 cover panel26 drives29

expansion cards 40 hard drive35

heat sink 42 memory38 PCI card40

power supply 45 processor42 system board47

Internet connection troubleshooting 76

interrupts

PCI routing 93 system92

intrusion switch 4 IRQ assignments92

J

jacks

see connections jumper4

BIOS Reset 59 Bypass Password61 locations4

K

Kensington lock slot 3 keyboard

cleaning 17 port3

troubleshooting 77

L

LAN jack 3

line conditioners 9 lock

Kensington 3

M

Main menu

BIOS Setup utility 56, 98 maintenance

cleaning 16 cleaning case16

cleaning keyboard 17 cleaning screen17 Gateway Server Manager20 general guidelines16

recording BIOS configuration 19 master boot record76

memory installing 38 map91

slot location 4 troubleshooting77

messages 68

Microsoft Certificate of Authenticity 3 modem

connection speed 78 troubleshooting77

113

monitor

source problems 9

cleaning 17

static electricity 25

port 3

troubleshooting 80

troubleshooting 79

uninterruptible power supply (UPS)

motherboard

9

see system board

power supply

mouse port 3

installing 45

N

replacing 45

uninterruptible 9

network jack 3

power-onself-test11

NIC jack 3

processor

non-technicalsupport

fan connector 4

Accounting 65

heat sink 42

Sales 65

installing 42

Warranty 65

location 4

O

replacing 42

troubleshooting 80

opening case 26

R

operating system

setting up 13

RAM

P

see memory

rear fan connector 4

parallel port 3

recovering

password

BIOS 57

bypassing 61

release latches 3

supervisor 20

removing

user 20

see installing

PCI card slot 4

replacing

PCI expansion card

see installing

see card

resources

PCI interrupt routing 93

I/O addresses 88

ports

interrupts 92

see connections

memory map 91

POST (power-onself-test)11

RJ-45jack3

power

S

auxiliary connector 4

BIOS Setup utility 56, 101

safety

button 2, 10, 12

general precautions 8, 103

cord connector 3

guidelines for troubleshooting 67

LED 2, 10

static electricity 25

line conditioners 9

screen

main connector 4

cleaning 17

protecting from surges 9

troubleshooting 79

114

SD-RAM

see memory security

set passwords 20 setting up in BIOS20 supervisor password20 system20

user passwords 20 using password20

Security menu

BIOS Setup utility 56, 101 serial number3, 64

serial port 3

Server Companion CD 5, 22 setting up

hardware 8 operating system13

safety precautions 8, 16, 103 Setup utility

see BIOS Setup utility

slots

card 4 memory4 processor4

specifications electronic 88 environmental86 finding81, 95

hardware monitor 84 system82

system board 83 temperature sensor85 video87

static electricity 25 supervisor password20 system

administration 20 control20 management20 security20 specifications82 startup10

system board

Bypass Password jumper 61 components4

installing 47 replacing47

Reset BIOS jumper 59 specifications83

system configuration

protecting with passwords 20 system interrupts92

system label 3 system recovery

recording BIOS configuration 19

T

tape drive cleaning 18

technical support FaxBack support 65 resources64

Technical Support 64, 65 tips before contacting64

telephone support 64

temperature sensor specifications 85 training

CD 66 classroom66

Gateway Learning Libraries 66 Learn@Gateway66

troubleshooting add-incard74 battery70 beep codes71 BIOS72

card 74 CD73

CD drive 73 diskette drive73 error messages68 expansion card74 faxed answers65

general guidelines 70 general safety guidelines67 hard drive74

115

IDE drive 75, 76 Internet connection76 keyboard77

master boot record 76 memory77

modem 77 monitor79 power80

power source problems 9 processor80

safety guidelines 67 SCSI drive75 technical support64 telephone support64 video79

turning off server 12 turning on server10

U

uninterruptible power supply (UPS) 9 updating BIOS57

UPS 9 USB port

connector 4 location2, 3 user password20

utilities

BIOS Setup 56

V

VGA port 3 video87

W

Web site

Gateway 5

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A MAN 920 SYS GDE R4 10/03