Gateway 920 User Manual

Gateway 920 Server

user'sguide

Customizing

Troubleshooting

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing a CD, DVD, or diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

i

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the case fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Bypassing the BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Hardware monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

ii

Temperature sensor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

B BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 103

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

iii

iv

Checking Out

Your Gateway

Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

1

1

Chapter 1: Checking Out Your Gateway Server

e

Front

CD or DVD driv

USB ports
Diskette drive

Power button

2

www.gateway.com

Back

Power connector

Mouse port

Keyboard port

USB ports

Serial port
Parallel port
Monitor port

LAN jack

Back

Release latch

Microsoft
Certificate of
Authenticity

Shipping
thumbscrew

Kensington
lock slot

Card retention

cover thumbscrew

www.gateway.com

Release latch

System label

Card retention
cover

3

Chapter 1: Checking Out Your Gateway Server

System board

Auxiliary

power

connector

Rear fan

connector

Main power
connector

Memory
module slots

Processor

slot

Processor fan

connector

Front panel

USB connector

64-bit PCI slots

32-bit PCI slot

Intrusion

switch

connector

Third IDE
connector

Diskette drive
connector

Front panel
connector

Primary IDE
connector

Secondary IDE
connector

CMOS battery

Configuration
jumper J13

4

www.gateway.com

Getting Help

In addition to your operating system’s documentation, there are additional
information resources available to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities and documentation for your
server and its components. For more information, see Using Your Server

Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your
server.

Getting Help

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

for:

Telephone support

You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 64.

www.gateway.com

5

Chapter 1: Checking Out Your Gateway Server

6

www.gateway.com

Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Start and turn off your server

■ Restart (reboot) your server

■ Set up your operating system

2

7

Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the rear of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use an uninterruptable power supply (UPS) with surge protection for

protection from power outages and power spikes.

Warning Your server comes with a 3-wire AC power cord fitted with

the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cord.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields, such as unshielded stereo speakers. Strong magnetic fields
can erase data on both diskettes and hard drives. Even a telephone placed
too close to the server may cause interference.

Important Keep the server boxes and packing material in case you

need to send the server to Gateway for service. If you
return your server in different packaging, your warranty
may be voided.

8

www.gateway.com

Protecting from power source problems

Protecting from power source
problems

Lne conditioners and uninterruptible power supplies can help protect your
server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning
capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,
contact Gateway Technical Support, Gateway Sales, visit

accessories.gateway.com

support, see “Telephone support” on page 64

. For more information on contacting technical

www.gateway.com

9

Chapter 2: Setting Up Your Server

Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

UPS and that the UPS (if you are using one) is turned on.

■ Make sure that all cables are firmly connected to the correct ports and jacks

on the back of the server.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the
power cords are unplugged.

To start the server:

1 Press the power button.

10

When the power
button LED is...

Green The server is turned on.

Orange The server is in Standby.

Off The server is turned off.

It means...

www.gateway.com

Power button

If nothing happens when you press the power button:

■ Make sure that the power cord is plugged in securely and that your

UPS (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or UPS, and turned on. You may also need to adjust
the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages. Write down any error messages that you see, then see

“Error messages” on page 68 and “Beep codes” on page 71 for troubleshooting

information.

Starting your server

www.gateway.com

11

Chapter 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You
may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should
use the operating system’s shut down procedure instead of pressing the
power button.

2 If your server did not turn off automatically, press the power button. If

nothing happens when you press the power button, press and hold it for
five seconds and the server will turn off.

Warning The power button on the server does not turn off server

AC power. To remove AC power from the server, you must
unplug the AC power cord from the wall outlet or power
source. The power cord is considered the disconnect
device to the main (AC) power.

12

Warning If you routinely turn off your server (daily or weekly), do

not unplug the server or use the On/Off switch on the UPS.
Regularly cutting off all power to your server may cause
the CMOS battery to fail prematurely.

www.gateway.com

Setting up the operating system

Setting up the operating system

If you ordered your server with the operating system already installed by
Gateway, it is completely installed and the basic settings are already configured.
See your operating system’s documentation or online help for instructions on
configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed
by Gateway, see the appropriate installation guide for instructions.

www.gateway.com

13

Chapter 2: Setting Up Your Server

14

www.gateway.com

Maintaining Your

Server

Read this chapter to learn how to:

■ Care for your server

■ Record the BIOS configuration

■ Manage your server and network

3

15

Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields.

■ Avoid subjecting your server to extreme temperatures. Do not expose your

server to heating ducts or other heat-generating objects. Damage caused
by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server
performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD or DVD drive cleaning kit

16

www.gateway.com

Caring for your server

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To
avoid possible injury from electrical shock, unplug the
power cord and all other cables connected to the server.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can
damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but
be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard
upside down to let the liquid drain. Let the keyboard dry completely before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it. Keyboard damage resulting from spilled liquids is not covered
by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to
clean it. Never spray water directly onto the screen.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened
with glass cleaner to clean the screen. Never spray cleaner directly onto the
screen.

www.gateway.com

17

Chapter 3: Maintaining Your Server

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen
the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

18

www.gateway.com

Preparing for system recovery

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from
the hard drive. Startup diskettes are diskettes that let you start the server and
attempt to fix the problem. See your operating system’s documentation or
online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back
up critical operating system files. See your operating system’s documentation
or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for
system recovery, you should record your BIOS configuration after you have your
server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide.
2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

www.gateway.com

19

Chapter 3: Maintaining Your Server

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows
network from a single window, then implement commands and policies across
the network with a single action. With Gateway Server Manager, you can run
system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can
find additional documentation in the program’s online help.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords.

Using BIOS security passwords

Set up a supervisor password to prevent unauthorized access to the BIOS Setup
utility. After you create a supervisor password, you can set up a user password
to prevent unauthorized access to the server. You can:

■ Enter either password to finish starting the server.

■ Enter the supervisor password to access the BIOS Setup utility.

For information about resetting BIOS passwords, see “Bypassing the BIOS

passwords” on page 61.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu.

20

www.gateway.com

System administration

3 Select the password to set according to the following table.

Option Description

Supervisor password To control access to system configuration, set a

supervisor password. Using a supervisor password lets
you make changes to any setting in the BIOS.

Passwords can be cleared. To clear the passwords, see

“Bypassing the BIOS passwords” on page 61.

User password The supervisor password must be set up before a user

password can be set. To control access to the server, set
a user password. The supervisor can set the level of
access granted to the user password. The user password
access levels are:

■

No Access. User cannot access the BIOS Setup utility.

■

Limited. User can change only the date and time.

■

View Only. User can see all settings, but cannot
change them.

■

Full. User can change every setting except the
supervisor password.

Passwords can be cleared. To clear the passwords, see

“Bypassing the BIOS passwords” on page 61.

4 Type the password and press ENTER, then type it again and press ENTER.
5 Save your changes, then close the BIOS Setup utility.

www.gateway.com

21

Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

22

www.gateway.com

Installing

Components

Read this chapter to learn how to:

■ Open and close the server case

■ Install drives

■ Install memory modules

■ Install expansion cards

■ Replace the processor

■ Replace the power supply

■ Replace the system board

■ Replace the rear case fan

■ Replace the CMOS battery

You must open your server case to install components. If
you are not comfortable with these procedures, get help
from a more experienced computer user or computer
service technician, or contact Gateway Technical Support.

4

23

Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

24

www.gateway.com

Preventing static electricity discharge

Preventing static electricity
discharge

The components inside your server are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in the server. Prevent
ESD damage by following ESD guidelines every time you
open the server case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power
cord and modem cable before opening the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cord and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal
surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.

www.gateway.com

25