Gateway 9515 Quick Start Manual

User Guide

Gateway 9515 Server

Contents

1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 37 Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 41
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	43
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	44
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
Removing and installing air ducts, air dams, and baffles . . . . . . . . . . . . . . . . . . . . . . . . . .	47
Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	47
Removing the processor air dam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	48
Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	50
Removing the air baffles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	50
Installing the air baffles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	53
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	55
Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . .	56
Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . .	60
Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	61
Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	63
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	64
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Installing the SCSI sixth drive option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	69
Configuring your onboard RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	71
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	75
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	76
Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	77
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	79
Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	79
Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	80
Removing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	82
Installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	83
Replacing the fan module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	85
Replacing a system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	86
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	88
Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	92
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	94
Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	96
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	100
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	103
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	105
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	108
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	111
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	112
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	113

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Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Additional beep codes provided by optional Intel Management Modules . . . . . . . . . 130 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

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B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

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Chapter 1

Checking Out Your Gateway

Server

■Locating drives, ports, jacks, and controls

■Locating system board components

■Available help resources

1

Front

	Hard drive bay
	(or optional	Slim-line CD or	Hard drive	Hard drive	Tape drive bay*	Control panel
	diskette drive
			bay	bay 6*	(optional kit req’d)	(standard)
	bay)	DVD drive

Hard drive bay

Hard drive bay

Hard drive bay

* Optional tape drive installation also requires hard drive bay 6 because of the height of the tape drive.

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Control panel

LAN 1 activity indicator

LAN 2 activity indicator

Video port

	Power	Hard drive
		activity
	button
		LED
	Power/
	sleep	System
	LED	status LED

Non-maskable	USB port
interrupt
button
(recessed)

System ID button

System ID LED

Reset button

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3

Local Control Panel (LCP) with LCD screen (optional)

USB port	LCD screen

Menu scroll up

Menu scroll down

Menu scroll left

Menu scroll right

USB port
								System ID LED
Reset button							Power/sleep LED
Hard drive activity LED
						Power button
LAN 1 activity LED					System status LED
				LAN 2 activity LED

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Back

Low-profile PCI	Full-height, full-length
expansion bays	PCI expansion bays

I/O panel	Redundant power	Power
	supplies (second	connectors
	power supply
	optional)

I/O panel

Keyboard		LAN 1					ID LED
PS/2	Serial	and 2	Serial	Video	USB	Diagnostic	External
		jacks
mouse	port B		port	port	ports	LEDs	SCSI
	(RJ-45)						connector

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5

Interior

	CPU 1 with	Fan modules	Fan modules
Memory slots	heatsink	(4 standard)	(4 optional)

PCI slots	Power supply cage Power distribution	SCSI	Drive bay
	module	backplane	area

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System board

Connectors

Control panel,	SATA	IPMB	SCSI	Intel Management
diskette, IDE -	ports USB			Module (IMM)
100-pin	header USB		channel A	connector
Control panel		header	ICMB

34-pin

Control panel 50-pin

Power connector

ATA-100 connector

System fan Diskette System fan

+12V CPU power

CPU socket 2

CPU socket 1

CPU 2 fan header DIMM sockets

CPU 1 fan header

Serial A header

SCSI channel B

Battery

PCI riser slot (full-height)

PCI riser slot (low-profile)

I/O panel

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Hot-swap backplane

SCSI backplane

SCSI		Opening for	Fan
		optional	distribution
channel A	OPT	sixth drive	cable	Flex cable
connector	connector	board	connector	connector

Backplane power connector

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For instructions, see Using Your System Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■Technical documentation and product guides

■Technical tips and support

■Updated hardware drivers

■Order status

■Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 122.

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Chapter 2

Setting Up Your Server

■Using your server safely

■Installing your server into a cabinet

■Starting and turning off your server

■Setting up your operating system

11

Setting up the hardware

To make sure that your working environment is safe:

■Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

■Use the instructions on your server’s setup poster to set up your hardware.

■Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Caution Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

■Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to ship the server.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Caution High voltages can enter your server through the power cord, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

■Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

■Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage, the better the protection for your server.

■Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

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Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not covered here. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.

Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling.

Rackmount kit contents:

■Server rails (2)

■Cabinet rails (2)

■L brackets (2, not used for this type of installation)

■Fastener pack (1)

■Small screws (4, #6-32 × 3/16-inch)

■Medium screws (8, #10-32 × ½-inch)

■Large screws (2, #10-32 × 7/8-inch)

■Disk guides (2)

■Handle spacers (2)

■Nut bars (4)

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To mount your server in a cabinet:

1 Remove the two screws from each handle, then set the handles and screws aside.

2 Align the slots in a server rail with the studs on the side of the server, then engage the slots with the studs and slide the rail back until it stops.

Locking screw hole

Server rail

Slot

Locking screw hole

Mounting stud

Locking screw hotel

Slot

3 Align the locking screw holes in the rails with the threaded screw holes in the server, then install two locking screws through the each rail.

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4 Place a disk guide over the disk guide screw hole towards the back of the server.

Disk guide screw hole

5 Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server.

Disk guide

Disk guide screw

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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws, but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step).

7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws.

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8 With the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guides so they fit in the cabinet rails. The Gateway 975 server is shown as an example.

Warning Lifting the server and attaching it to the rack is a two-person job. If needed, use an appropriate lifting device. A fully loaded Gateway 9515 server weighs about 60 lbs. (27.2 kg).

9 Push the server toward the back of the cabinet until the fronts of the server rails touch the front cabinet posts.

10 Attach one of the server rails to the front cabinet post using two of the medium screws and one nut bar, then attach the remaining rail to the other cabinet post. The Gateway 955 server shown as an example.

Caution Screws are required to support the front of the server. You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails.

11 Follow the instructions in “Installing the bezel” on page 19 to attach both handles and secure the server into the cabinet.

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Installing the bezel

Important The bezel is held in place by the server handles. If you are not installing the bezel, you do not need to install the handles.

To install the bezel (optional):

1

2

With the server pulled out from the cabinet, align the holes in the handle with the holes in the front sides of the server.

Attach the handles to the sides of the server with two mounting screws on each side.

Mounting screw

Mounting screw

3

4

5

Push the server, with the handles attached, into the cabinet to determine which holes in the front posts of the cabinet that the holes in the handles will line up with.

Install the mounting nuts (nuts equipped with spring clips that come with most server cabinets) into the holes in the front posts of the cabinet.

Push the server into the cabinet again.

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6 Use two screws through each handle to secure the server to the cabinet posts.

Mounting hole

Mounting hole

7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with the control panel area at the top right.

8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

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Removing the server from a cabinet

To remove the server from a cabinet:

Caution Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails.

1 Remove the screws through the handles that hold the server in the cabinet.

2 While supporting the server, slide the server out from the cabinet until it stops.

3 Press the slide release latches on both sides of the server, then pull the server the rest of the way out of the cabinet.

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Starting your server

Before you start your server for the first time:

■Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

■Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

Caution When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1

2

Turn on any peripheral devices connected to the server.

Press the power button.

	Power/sleep LED
	Power button	System fault
		LED

Reset button

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When the	It means...
power/sleep LED is...
Green (steady on)	The server is turned on.
Green (blinking)	The server is in sleep mode.
Off	The server is turned off.

When the system	It means...
fault LED is...
Green (steady on)	The server is operating normally.
Green (blinking)	The server is operating in a degraded condition.
Orange (steady on)	The server is in a critical or unrecoverable condition.
Orange (blinking)	The server is in a noncritical condition.
Off	POST failure or full system stop.

If nothing happens when you press the power button:

■Make sure that the power cable is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

■Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■If you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

3 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 125 and “Beep codes” on page 128 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Caution The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Configuring the RJ-45 serial port

The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1) must be changed on the system board.

To change the RJ-45 serial port configuration to DCD signal support:

1

2

Turn off the server, then disconnect the power cords and all other cables connected to the server.

Follow the instructions in “Opening the server case” on page 44.

Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 79.

4 Remove the jumper across pins 1-3 of jumper J7A1, then place the jumper across pins 2-4.

5

6

Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 79.

Follow the instructions in “Closing the server case” on page 46.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as enabling or disabling the onboard LSI RAID solution, can be changed by using the BIOS Setup utility. The RAID solution can be configured by using the RAID BIOS console (or the specific RAID console which accompanied a customized, add-in RAID solution).

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 111. For information on BIOS settings, see “BIOS Settings” on page 155. For information on the RAID BIOS console utility, see “Installing a tape drive” on page 66. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which came with your server.

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Chapter 3

Maintaining Your Server

■Caring for your server

■Recording the BIOS configuration

■Managing your server and network

27

Caring for your server

To extend the life of your server:

■Be careful not to bump or drop your server.

■When transporting your server, we recommend that you put it in the original packaging materials.

■Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers.

■Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■A soft, lint-free cloth

■Glass cleaner

■An aerosol can of air with a narrow, straw-like extension

■Isopropyl alcohol

■Cotton swabs

■A tape drive cleaning cartridge (if a tape drive is installed)

■A CD drive cleaning kit

Cleaning tips

■Always turn off your server and other peripheral devices before cleaning any components.

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

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■Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■Clean the drive monthly with the cleaning cartridge included with the drive.

■Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 155.

2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on page 19.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set up an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

5

Select the Security menu.

Select Administrator Password.

Type the password and press ENTER, then type it again and press ENTER.

Save your changes and close the BIOS Setup utility.

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To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

Select the Security menu, then select the password to remove.

Enter the current password, then press ENTER.

For the new password, leave the password field blank, then press ENTER. The password is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 118.

Local control panel

This optional feature provides an intelligent front panel for the server and allows the user to configure the server, monitor system status, and control the server from the panel. The LCD panel has its own microcontroller and is independent of the operating system. Its 4×20 display provides information directly from the Baseboard Management Controller (BMC) using the IPMB bus.

Interactions

The local control panel can:

■Poll the BMC to determine alert conditions

■Query the BMC for system event log entries

■Display and control the power state of the server

■Query the BMC for field replaceable units (FRUs)

■Read BMC sensors

■Retrieve BIOS POST progress codes

■Issue IPMI commands to the BMC

■Obtain BIOS-specific information from the BMC

In addition to the above, system software can also interact with the LCP to:

■Write characters to the LCP

■Read characters from the LCP

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■Read the state of the LCP buttons

■Control the LCP buttons

■Change LCP menus

■Read information from the LCP microcontroller

■Update the LCP firmware

Navigation

Scroll up

Scroll down

Scroll left or to previous option

Scroll right or to previous page

The following table shows the LCP menu options:

Menu

Options

Description

Configure the server

Network (LAN channel 1 to 3)

Configure TCO NIC

■IP address (BMC)

■Netmask

■Gateway address

■Enable LAN channel

Inventory

View system inventory

■CPUs

■DIMMs

■Drives

■Power supplies

■System fans

	Server name	View server name
	Asset tab information	View asset tag
	Server GUID	View server GUID

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	Menu	Options			Description
	Configure the	BIOS revision			View BIOS revision
	server (cont’d)
		BMC firmware revision			View BMC firmware revision
		Local Control Panel firmware revision			View LCP firmware revision
		HSC firmware revision			View HSC firmware revision
		HSC2 firmware revision			View HSC2 firmware revision
	Monitor the	POST progress codes			View POST progress codes
	server
		Server health (drill down to subsystem(s)			View the health of the system
		at fault)
		System event log			View the system event log
		CPU sensors (CPU 1 to n)			View CPU related status
		■	Presence
		■	Over temperature
		■	On/off line
		Chassis status			View chassis related status
			Intrusion status
			Power supply 1 to n
			■	Presence
			■	Status

Fan 1 to n

■Presence

■Status

■Speed

	HSC 1 to 2
	■	Presence
	■	Status
	Temperatures (all available temperature		View all available temperature
	sensors)		sensor status

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Menu	Options		Description
Control the	Boot flags (select from available boot		Configure boot order
server	flags)
	■ Set the flag — one time reboot
		■ Reboot the system
	Power control		Power control
	■	Power on	Control the power state by
	■	Power off	creating button pushes — as
			if performed on the front panel
			by the user.
	Reset		Power control
	IPMI control		IPMI control
	■	Power on	Send the chipset a power
	■	Power off	control command. The same
			functionality as if done over
			LAN or by GSM.
	IPMI command screen		Issue an IPMI command
	■ Issue an IPMI command (text or hex)
Set up the server	Language selection (display loaded		Select the LCP display
	language files)		language
	Status setup		Set sensor refresh interval
	■ Interval timing (set time to retrieve
		status)
	■ Subsystem mask (mask off
		subsystems)
	Password setup		Password setup
	■ Password exists/does not exist
	■	Create/change password
	Remote access rights		Remote access control
	■ View (grant or deny)
	■ Write (grant or deny)
	■	Buttons (grant or deny)

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Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

Important If your server has an Intel IMM module installed, the system ID LED will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

To turn on the System ID indicator:

1 Press the System ID button. The two blue System ID LED indicators turn on.

System ID indicator

System ID button

System ID indicator - back

2 To turn off the indicator, press the System ID button.

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Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected)

■Managing non-volatile storage for the system event log and sensor data records

■Interfacing with the emergency management port to send alerts and interact with remote management systems.

■Fault resilient booting (the extent depends on the option selected).

You should update the BMC firmware when Gateway Customer Care has instructed you to update it. The initial firmware update after installing the IMM Module also requires a boot block update, but subsequent firmware updates do not.

To update the BMC firmware without Boot Block update:

1

2

3

Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD.

Download the BMC update file from support.gateway.com.

Follow the instructions included with the update file.

4 Turn off the server, then disconnect the power cord and wait for the Standby power LED to turn off.

To update the BMC firmware with Boot Block update:

1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure that you disconnect the power cord, and wait until the Standby power LED turns off.

2 Follow the instructions in “Opening the server case” on page 44.

Caution If you do not disconnect the power cords when instructed to in this procedure, the BMC firmware will not update.

3 Remove the PCI riser assembly. For instructions, see “Installing and removing PCI expansion cards” on page 79.

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4 Move the shorting block from pins 2-3 to pins 1-2 on the Boot Block Update jumper (J1B1) on the IMM module.

Important Jumper J1B1 is located on the IMM Module board.

Jumper J1B1 on the IMM

Module board

5

6

7

8

9

10

11

Replace the PCI riser assembly.

Follow the instructions in “Closing the server case” on page 46, then reconnect the power cord.

Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD.

Download the BMC update file from support.gateway.com.

Follow the instructions included with the update file.

Turn off the server, then disconnect the power cord and wait for the Standby power LED to turn off.

Follow the instructions in “Opening the server case” on page 44.

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12

13

14

15

Remove the PCI riser assembly.

Move the shorting block on the Boot Block jumper (J1B1) back to pins 2-3.

Replace the PCI riser assembly.

Follow the instructions in “Closing the server case” on page 46.

Updating the FRU/SDR

The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC. This includes adding a redundant power supply module, adding redundant hot-swap fans, or adding an Intel Management Module (IMM). The FRU/SDR must also be updated whenever you update the BIOS.

Each time you update the FRU/SDR, we recommend that you check support.gateway.com for the most current version of the utility. If a newer version is available than the one included on the SCCD, download the newer version and use it instead of the SCCD in the following procedure.

To update the FRU/SDR:

1

2

3

4

Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk on key).

Put the System Companion CD (or a CD with the FRU/SDR utility on it) in the CD drive.

When the menu opens, select the FRU/SDR utility.

Select one of the following options:

Update just the SDR repository - Select this option when sensor information needs to be changed. For example, if the CPU is upgraded to a higher speed or if memory is replaced.

-OR-

Update the FRUs and the SDR repository (and mBMC TBLs - if the IMM module is not present) - Select this option if have installed additional hardware. For example, a redundant power supply or system fans, or additional memory.

5 You will be asked if you have an optional cooling kit installed. Type Y if your system has redundant fans installed, or N if you system has only the basic fans installed.

6 Exit the utility, remove the System Companion CD, and reboot your server.

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Using your System Companion CD

You can use your System Companion CD to:

■Install hardware drivers

■Install programs

■View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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Chapter 4

Installing Components

■Opening and closing the server case

■Installing and replacing major components

You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.

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Preparing to install components

Selecting a place to work

Work on your server in an area that:

■Is clean (avoid dusty areas)

■Is a low-static environment (avoid carpeted areas)

■Has a stable surface on which to set your server

■Has enough room to place all of your server parts

■Is near a grounded outlet so you can test your server after installation

■Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■A notebook to take notes

■A Phillips screwdriver

■A small flat-blade screwdriver

■Small containers to store various types of screws

■A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning	To avoid exposure to dangerous electrical voltages and moving parts,
	turn off your server and unplug the power cords and modem cable
	before opening the server case.

Caution ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

■Turn off the server, then unplug the power cords and all other cables.

■Press the power button to drain any residual power from the server.

■Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning	To prevent risk of electric shock, do not insert any object into the vent
	holes of the power supply.

■Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■Avoid working on the server when your work area is extremely humid.

■Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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43

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Caution For correct cooling and air flow, always reinstall the top panel before you turn on the server. Operating the server without the panel in place will cause the server to overheat.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.

Warning This server has two power cords. To disconnect internal AC power, you must unplug both power cords.

2

3

If the bezel is installed, unlock it, then pull it off.

If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see “Removing the server from a cabinet” on page 21.

4

5

Caution Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails.

Place the server on a stable, non-skid surface.

Remove the shipping screw (if installed).

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6 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 inch.

Panel release button

7 Lift the top panel away from the server.

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