Gateway ALR 9000 User Manual

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Gateway

ALR 9000

User’s Guide

Part # 8503432

A MAN US GW2K 9000 USR GDE R2

7/98

In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.

Notices

Copyright © 1998 Gateway 2000, Inc.

All Rights Reserved

610 Gateway Drive

N. Sioux City, SD 57049 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Copyright © 1998 Advanced Logic Research, Inc. (ALR)

All Rights Reserved

9401 Jeronimo

Irvine, CA 92618 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

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Contents

 

Important Safety Instructions...............................................................

vii

Regulatory Compliance Statements ...................................................

viii

Computer Virus Notice ...........................................................................

x

Preface ...................................................................................

xiii

About This Guide ................................................................................

xiv

Conventions Used in this Guide ...........................................................

xv

Getting Started .........................................................................

1

Before You Begin....................................................................................

2

Assembling Your System .......................................................................

3

Inspecting the Contents....................................................................

3

Connecting Peripherals ...........................................................................

4

Powering Up the System.........................................................................

5

System Features .....................................................................

7

Basic Architecture ...................................................................................

8

Front Panel...............................................................................................

9

Reset Switch .....................................................................................

9

3.5-inch Floppy Disk Drive .............................................................

9

SCSI CD-ROM Drive......................................................................

9

Bezel Doors ....................................................................................

10

Storage Bays...................................................................................

10

Keyboard Inhibit Switch................................................................

10

Power On/Off Switch.....................................................................

10

LED Indicators ...............................................................................

10

Bezel Keylock ................................................................................

11

InforManager™ (IFM) LCD .........................................................

11

Rear Panel..............................................................................................

12

ECC Reset Switch ..........................................................................

12

Parallel Port ....................................................................................

12

Mouse Port......................................................................................

13

Keyboard Port.................................................................................

13

Serial Port 1 ....................................................................................

13

Serial Port 2 ....................................................................................

13

Power Supply Fault Reset Switch .................................................

13

iii

Chassis Keylocks (2) .....................................................................

13

Redundant Power Supply Subsystem ...........................................

13

System Board ........................................................................................

15

CPUs and CPU Slots .....................................................................

16

Voltage Regulator Module ............................................................

16

Floppy Drive Controller ................................................................

16

Hard Drive Controller....................................................................

17

Adaptec® AIC™-7880 SCSI Controller.....................................

17

I/O Card Slot ..................................................................................

17

Expansion Slots..............................................................................

18

Memory..........................................................................................

18

InforManager™ .............................................................................

18

InforManager™ LCD ..............................................................

21

About InforManager™.........................................................................

22

CPU Menu.............................................................................................

24

RAM Menu ...........................................................................................

25

Disk Activity Menu ..............................................................................

26

Fan and Temperature Menu .................................................................

27

Power Menu ..........................................................................................

28

Lock Menu ............................................................................................

29

System Menu ........................................................................................

30

LCD Reset......................................................................................

31

ID Setup..........................................................................................

32

Alarm/ID/Speaker Menu......................................................................

33

System Tolerances ................................................................................

34

Troubleshooting ......................................................................

35

Handy Checklists ..................................................................................

36

Looking Things Over.....................................................................

36

Verifying Your Configuration.......................................................

36

Common Problems ...............................................................................

37

Drive Problems ..............................................................................

38

Monitor Problems..........................................................................

39

Printer Problems ............................................................................

40

Installation Problems .....................................................................

41

Maintenance ...........................................................................

43

Cleaning the Mouse ..............................................................................

44

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Cleaning the Keyboard..........................................................................

45

Cleaning the Monitor Screen ................................................................

45

Index .................................................................................

IN-47

v

vi Gateway ALR 9000 User’s Guide

Important Safety Instructions

Observe the following guidelines when performing any work on your system:

Follow all instructions marked on this product and in the documentation.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water. Do not spill liquid on or into the product.

Do not place this product on an unstable surface.

Openings in the system cabinet are provided for ventilation. Do not block or cover these openings. Do not place this product near or upon a radiator or heat register.

Use only the power source indicated on the power supply. If you are not certain about your power source, consult your reseller or the local power company.

This product is equipped with a 3-wire grounding plug (a plug with a grounding pin). This plug will only fit into a grounded power outlet. THis is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

Do not walk on the power cord or allow anything to rest on it.

If you use an extension cord with this system, make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Never insert objects of any kind into the system ventilation slots.

Do not attempt to service the system yourself except as explained elsewhere in the manual. Adjust only those controls covered in the instructions. Opening or removing covers marked “Do Not Remove” may expose you to dangerous voltages or other risks. Refer all servicing of those compartments to qualified service personnel.

Under any of the following conditions, unplug the system from the wall outlet and refer servicing to qualified personnel:

a.The power cord or plug is damaged.

b.Liquid has been spilled into the system.

c.The system does not operate properly when the operating instructions are followed.

d.The system was dropped, or the cabinet is damaged.

e.The product exhibits a distinct change in performance.

Important!

The system power cord serves as the main disconnect for the computer. The wall outlet must be easily accessible by the operator.

Wichtig!

Der Netzstecker dient zur Hauptunterbrechung des Computers. Die Wandsteckdose muB fur den Techniker gut zuganglich sein.

vii

American Users

Caution!

The Federal Communications Commission warns the users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canadian Users:

Regulatory Compliance Statements

This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Accessories: This equipment has been tested and found to comply with the limits of a Class B digital device. The accessories associated with this equipment are as follows:

Shielded video cable

Shielded power cord.

These accessories are required to be used in order to ensure compliance with FCC rules.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada

Attention!

Couper le courant avant l’entretien.

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This Information Technology Equipment has been tested and found to comply with the following European directives:

[i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per

-EN 50081-1:1992 according to EN 55022:1995 Class A

EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995

-EN50082-1:1992 according to

EN 61000-4-2:1995 or IEC 801-2:1984 ENV 50140:1994 or IEC 801-3:1984 EN 61000-4-4:1988 or IEC 801-4:1998 EN 60950:1988+A1, A2, A3

[ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action.

This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency.

Caution!

Disconnect power cords before servicing.

European Users:

Japanese Users:

Australian and New

Zealand Users:

ix

Computer Virus Notice

What is a virus?

A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt or erase the contents of your files or disks. To be safe, never assume any virus is harmless.

What types of viruses are known?

Viruses are identified by how they infect computer systems.

Program Viruses infect executable program files such as.COM, .EXE,

.OVL, .DRV, .SYS, and .BIN.

Boot Viruses attach themselves to a Boot Record, Master Boot, FAT, and Partition Table.

Multipartite Viruses are both program and boot infectors.

How does a virus spread and contaminate?

There are many ways a virus can spread and infect your system. However, a virus is inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into system memory and begins to copy and spread itself. Diskettes used in a contaminated system can get infected and in turn, transfer the virus when used in another system. A virus can also spread via programs downloaded from bulletin boards or the internet. Remember that viruses cannot appear all by themselves. They have to be written then spread through direct contact with executable programs or boot sectors.

What can users do to protect their systems?

Awareness is the key. Users need to learn about the existence of viruses, how they perpetuate, and what to do to protect their systems by reducing the likelihood of virus contamination. The following may help:

Obtain an anti-virus program and make it a habit to scan the system regularly. These programs may be purchased from a local software store or obtained via shareware on the internet or on-line service providers such as CompuServe, Prodigy, AOL, DeltaNet, etc.

Make backup copies of all files and write-protect the disks.

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Obtain all software from reputable sources and always scan new software for any viruses prior to installing files.

If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the system down, then power it off for at least fifteen seconds before powering it back on. This is the only way to ensure the virus does not remain in your system RAM.

What do we do to prevent virus contamination?

We stand by the integrity of our products. Our staff takes every precaution to ensure our files are free from viruses. These precautions include:

Using McAfee VirusScan, a leading anti-virus software that detects and removes over 95% of known viruses and provides comprehensive protection including local and network drives, CD-ROMs, floppies, boot sectors, and partition tables. VirusScan also provides advanced protection against unknown viruses. We continuously update and use the most current version of McAfee VirusScan on all of our products.

All master diskettes are write-protected and scanned at least twice prior to manufacturing release.

Sample production diskettes are periodically scanned as an additional quality check.

All incoming products such as systems to repair, vendor diskettes, hard drives, and trade-show units are scanned for viruses.

All systems are given a final boot test prior to shipping.

Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product. If you believe you have received an infected product from us, please contact Technical Support. Our staff will assist you in correcting the problem immediately.

xi

xii Gateway ALR 9000 User’s Guide

Preface

Contents

About This Guide .................................................

xiv

Conventions Used in this Guide............................

xv

About This Guide

This guide is designed to be a handy desktop reference for users of all levels. It contains instructions to help the user unpack and set up the computer. Basic information regarding system features as well as procedures on how to connect peripherals are also provided.

Chapter 1: Getting Started explains how to set up the system, from assembling your system and identifying the proper connections to arranging your workspace.

Chapter 2: System Features covers information about the internal and external features as well as the system architecture and supported operating systems.

Chapter 3: InforManager™ LCD discusses the IFM display with details about the various menus and instructions on how to navigate through them.

Chapter 4: Troubleshooting provides reference material on troubleshooting your system.

Chapter5: Maintenance provides information on cleaning and maintaining your system.

Please take the time to read through the manual before using your computer. In the unlikely event you encounter a problem, refer to the handy troubleshooting section located towards the end of this guide.

xiv Gateway ALR 9000 User’s Guide

Conventions Used in this Guide

Throughout this booklet, you will see the following conventions:

DATA EXPANDER USERS GUIDE CONVENTIONS

CONVENTION

DESCRIPTION

<Enter>

A key name corresponds to a key on the

 

keyboard.

 

 

<Ctrl> + <Alt> + <Del>

A plus sign indicates that the keys on

 

either side of it must be pressed simul-

 

taneously.

 

 

Setup

Commands to be entered as well as

 

messages that appear on your monitor

 

are printed in "ARIAL" font.

 

 

System User’s Guide

Names of publications and files are itali-

 

cized.

 

 

Sidebars

Sidebars denote critical information

(note example shown on the right)

such as warnings, information, and

 

important notes.

 

 

Note:

This is an example of an important note that may appear in the manual.

Conventions Used in this Guide xv

xvi Gateway ALR 9000 User’s Guide

Getting

 

Started

 

Contents

 

Before You Begin....................................................

2

Assembling Your System........................................

3

Connecting Peripherals ...........................................

4

Powering Up the System.........................................

5

Before You Begin

Congratulations on your purchase of this computer. With the arrival of your new system, you are probably eager to assemble and have it operating. This section will help you accomplish the following:

Assemble the system

Connect your monitor and keyboard

Power up the system

Carefully read and follow these instructions to ensure your system operates correctly.

2 Gateway ALR 9000 User’s Guide

Assembling Your System

1.Prepare a clean, flat, and firm surface for your computer. Allow at least three inches at the rear for cabling and air circulation.

2.Protect your computer from extreme temperature and humidity. Do not expose your computer to direct sunlight, heater ducts, and other heat-generating objects.

3.Keep your system away from equipment that generates magnetic fields. Even a telephone placed too closely to the system may cause interference.

Inspecting the Contents

Unpack the product carton and inspect the contents. Standard systems include the following items.

 

- User’s Guide

Utilities

 

- Technical Reference

Mouse

 

 

10410 System

Power Cables

Enhanced Keyboard

 

Check the packing list to verify that all equipment and associated manuals are included in your shipment. Inspect everything carefully. If you suspect any damage from shipping, contact Technical Support.

When returning equipment to the factory, you must first obtain a Return Material Authorization (RMA) number from Technical Support.

Keep the product carton and foam packing, in case you have to send the system out (i.e. for repair, etc.) If you return your system to the manufacturer in different packaging, your warranty may be voided.

Assembling Your System 3

Connecting Peripherals

Refer to the illustrations and procedures below when connecting peripherals to your system.

Figure 1: Connecting Peripherals

1.Connect the keyboard to the keyboard port.

2.Connect the monitor video cable to the video port. The location of the port may vary depending on the type of video card installed in your system.

3.Connect the monitor power cable to an AC outlet or preferably, a surge control outlet station.

4.Verify that the Voltage Selection Switch on each power supply is set for the proper voltage in your area (115V or 230V).

Using the power cable(s) supplied with your system, connect the the power supply to an AC outlet. If your system is equipped with more than one power supply, connect each of the power supplies to a separate AC outlet.

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