Gateway 9250C User Manual

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HP 9250C Digital Sender

User Guide

Copyright information

© 2007 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CB472-90949

Edition 1, 6/2007

Trademark Credits

Linux is a U.S. registered trademark of Linus Torvalds.

Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Device basics

 

Device information ................................................................................................................................

2

Where to get more information ............................................................................................

2

Features ...............................................................................................................................................

3

Performance .........................................................................................................................................

4

ADF performance ................................................................................................................

4

Duty cycle ............................................................................................................................

4

Device software ....................................................................................................................................

5

Digital-sender software ........................................................................................................

5

Network components used for digital-sending .....................................................................................

6

Paper handling .....................................................................................................................................

7

Device parts .........................................................................................................................................

8

Space requirements ...........................................................................................................................

10

2 Control panel

 

Use the control panel .........................................................................................................................

12

Control-panel layout ...........................................................................................................

12

Home screen .....................................................................................................................

13

Buttons on the touchscreen ...............................................................................................

14

Control-panel help system .................................................................................................

14

Navigate the Administration menu .....................................................................................................

15

Information menu ...............................................................................................................................

15

Default Job Options menu ..................................................................................................................

16

Default Options for Originals ..............................................................................................

16

Image Adjustment ..............................................................................................................

16

Default E-mail Options .......................................................................................................

17

Default Send to Folder Options .........................................................................................

18

Time/Scheduling menu .......................................................................................................................

19

Management menu ............................................................................................................................

20

Initial Setup menu ...............................................................................................................................

21

Networking and I/O ............................................................................................................

21

E-mail Setup ......................................................................................................................

28

Send Setup menu ..............................................................................................................

28

Device Behavior menu .......................................................................................................................

29

Troubleshooting menu ........................................................................................................................

30

Resets menu ......................................................................................................................................

30

Service menu .....................................................................................................................................

30

3 Connectivity

 

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Novell NetWare support .....................................................................................................................

32

Network configuration .........................................................................................................................

33

Configure TCP/IPv4 parameters ........................................................................................

33

Set an IP address ..............................................................................................

33

Set the subnet mask .........................................................................................

34

Set the default gateway .....................................................................................

34

Configure TCP/IPv6 parameters ........................................................................................

35

HP Jetdirect EIO print servers ...........................................................................................

35

4 Use device features

 

Load media .........................................................................................................................................

38

Load media on the scanner glass ......................................................................................

38

Load the automatic document feeder (ADF) ......................................................................

38

Use the keyboard ...............................................................................................................................

40

Basic send information .......................................................................................................................

41

Log in .................................................................................................................................

41

Change settings for the current job ....................................................................................

41

Cancel send .......................................................................................................................

42

Configure the device to send e-mail ...................................................................................................

43

Supported protocols ...........................................................................................................

43

Configure e-mail server settings ........................................................................................

43

Find gateways ....................................................................................................................

44

Find the SMTP gateway from the device control panel .....................................

44

Find the SMTP gateway from an e-mail program .............................................

44

Send an e-mail ...................................................................................................................................

45

Use the Send E-mail screen ..............................................................................................

45

Send a document ...............................................................................................................

45

Use the auto-complete function .........................................................................................

46

Use the address book ........................................................................................................

46

Create a recipient list ........................................................................................

46

Use the local address book ...............................................................................

47

Add e-mail addresses to the local address book ..............................

47

Delete e-mail addresses from the local address book ......................

47

Scan to a folder ..................................................................................................................................

48

Scan to a workflow destination ...........................................................................................................

49

Send a digital fax ................................................................................................................................

50

5 Manage and maintain the device

 

Use information pages .......................................................................................................................

52

Use the embedded Web server ..........................................................................................................

53

Open the embedded Web server by using a network connection .....................................

53

Embedded Web server sections ........................................................................................

54

Use HP Web Jetadmin software ........................................................................................................

56

Controlling digital-sending security .....................................................................................................

57

Network authentication ......................................................................................................

57

Secure e-mail .....................................................................................................................

57

Restrict software access ....................................................................................................

57

Security lock ......................................................................................................................

57

Replace supplies and parts ................................................................................................................

58

Replace the mylar sheet ....................................................................................................

58

iv

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Replace the ADF Maintenance Kit .....................................................................................

58

Clean the device .................................................................................................................................

60

Clean the exterior ..............................................................................................................

60

Clean the glass ..................................................................................................................

60

Clean the touchscreen .......................................................................................................

60

Clean the ADF delivery system .........................................................................................

60

Clean the ADF rollers ........................................................................................................

61

Upgrade the firmware .........................................................................................................................

64

Determine the current level of firmware .............................................................................

64

Download new firmware from the HP Web site .................................................................

64

Use FTP to upgrade the firmware on a direct network connection ....................................

64

Use a USB connection to upgrade the device firmware ....................................................

66

Use HP Web Jetadmin to upgrade the firmware ...............................................................

66

Upgrade the HP Jetdirect Inside firmware .........................................................................

67

Calibrate the scanner .........................................................................................................................

68

6 Problem solving

 

Sources for information about problems ............................................................................................

70

Control-panel messages ....................................................................................................................

71

Control-panel message types ............................................................................................

71

Resolve control-panel messages .......................................................................................

71

Jams ...................................................................................................................................................

75

Avoid jams .........................................................................................................................

75

Clear jams ..........................................................................................................................

75

Solve e-mail problems ........................................................................................................................

77

Validate the e-mail server (SMTP gateway) address ........................................................

77

Validate the LDAP gateway address .................................................................................

77

Appendix A Service and support

 

Hewlett-Packard limited warranty statement ......................................................................................

79

Customer self repair warranty service ................................................................................................

81

Hewlett-Packard limited warranty statement for software ..................................................................

82

Availability of support and service ......................................................................................................

83

HP maintenance agreements .............................................................................................................

84

Next-Day Onsite Service ...................................................................................................

84

Appendix B Specifications

 

Physical specifications .......................................................................................................................

86

Electrical specifications ......................................................................................................................

86

Power consumption specifications .....................................................................................................

86

Environmental specifications .............................................................................................................

87

Acoustic emissions .............................................................................................................................

87

Appendix C Regulatory information

 

FCC regulations .................................................................................................................................

90

Environmental Product Stewardship program ....................................................................................

91

Protecting the environment ................................................................................................

91

Ozone production ..............................................................................................................

91

Power consumption ...........................................................................................................

91

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Plastics ..............................................................................................................................

91

Material restrictions ............................................................................................................

91

Disposal of waste equipment by users in private households in the European Union ......

92

Material Safety Data Sheet (MSDS) ..................................................................................

92

For more information .........................................................................................................

92

Declaration of conformity ....................................................................................................................

93

Country-/region-specific safety statements ........................................................................................

94

Canadian DOC regulations ................................................................................................

94

VCCI statement (Japan) ....................................................................................................

94

EMI statement (Korea) .......................................................................................................

94

Index ...................................................................................................................................................................

95

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1 Device basics

Device information

Features

Performance

Device software

Network components used for digital-sending

Paper handling

Device parts

Space requirements

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1

Device information

The HP 9250C Digital Sender connects directly to your network converts black-and-white and color documents, drawings, and photographs into an electronic form and then distributes them directly to several kinds of destinations. You can also install the included HP Digital Sending Software (HP DSS) program to use advanced digital sending features such as send-to-workflow with optical character recognition (OCR).

Installing the device is simply a matter of connecting it to your network and configuring the digital-sending features. The digital sender operates as a standalone unit on the network and does not require network privileges for administration.

Where to get more information

The following table outlines the digital sending features that are available, and where to find more information about these features. All of the documentation listed in this table can be found on the documentation CD that came in the box with the device.

Feature

Description

For more information

 

 

 

Scan to E-mail

Scan a document and send it to any e-mail

User guide or DSS support guide

 

address.

 

 

 

 

Scan to Folder

Scan a document to a network folder. More

EWS user guide

 

than one folder destination can be

 

 

configured.

 

Address Book for E-mail and Fax

Enter names and e-mail addresses or names and fax numbers for e-mail and fax recipients into the device's address book. This feature can also be used to manage the fax speed dials list.

User guide (EWS user guide for detailed information)

User PIN Authentication

Enter names and personal identification

EWS user guide

 

numbers (PIN) so that only authorized users

 

 

can use specific features of the device.

 

 

 

 

LDAP Addressing

Configure the device to search an LDAP

EWS user guide or DSS support guide

 

(Lightweight Directory Access Protocol)

 

 

directory for names and e-mail addresses.

 

 

This feature makes the addressing of send to

 

 

e-mail jobs easier.

 

 

 

 

LDAP Authentication

Configure the device to require user

EWS user guide

 

authentication to use specific device

 

 

features. This feature relies on an existing

 

 

LDAP infrastructure, and can be configured

 

 

to support LDAP over a Secure Sockets

 

 

Layer (SSL).

 

 

 

 

Kerberos Authentication

Configure the device to require user

EWS user guide

 

authentication to use specific features of the

 

 

device. This feature relies on an existing

 

 

Kerberos Realm infrastructure. A Microsoft

 

 

Windows Domain environment supports

 

 

Kerberos natively.

 

 

 

 

DSS LAN Fax

Use the device to route fax jobs via an

DSS support guide

 

existing LAN fax infrastructure.

 

 

 

 

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Feature

Description

For more information

 

 

 

DSS Send to Folder

Scan a document to a network folder. More

DSS support guide

 

than one folder destination can be

 

 

configured.

 

 

 

 

DSS Workflow

Scan a document and capture information

DSS support guide

 

about the scanned document by prompting

 

 

the user. The document can then be routed

 

 

to another application. This feature can be

 

 

configured to use OCR (Optical Character

 

 

Recognition).

 

 

 

 

DSS Windows Negotiated

Configure the device to require user

DSS support guide

Authentication

authentication to use specific features of the

 

 

device. This feature relies on an existing

 

 

Microsoft Windows domain infrastructure.

 

 

 

 

DSS LDAP Authentication

Configure the device to require user

DSS support guide

 

authentication to use specific features of the

 

 

device. This feature relies on an existing

 

 

LDAP infrastructure.

 

 

 

 

Features

The digital sender includes the following features:

Digital sending—Send scanned files to e-mail addresses, fax destinations, and network folders. Advanced digital-sending functions are carried out by the HP Digital Sending Software (HP DSS), which is included with the device.

ADF—The legal-size ADF accepts up to 50 pages, and includes built-in duplexing for scanning both sides of a double-sided document.

Interactive touchscreen control panel—Intuitive onscreen menus and wizards help you to complete digital-sending tasks.

Flatbed scanner—The letter/A4-size scanner can scan in both black-and-white and color, with the ability to scan up to 1 mm (0.04 inch) from the paper edge.

Memory—The device comes standard with 256 megabytes (MB) of random access memory (RAM).

Hard disk—The device includes a 40-gigabyte (GB) internal hard drive for storing documents and settings.

Connectivity—The device provides a 10/100Base-T port, through Jetdirect Inside an HP Jetdirect Fast Ethernet port, and an enhanced input/output (EIO) expansion slot for connectivity.

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Features 3

Performance

The following sections give specific performance statistics for the digital sender.

ADF performance

The following table shows the images per minute (ipm) speed of the digital sender ADF.

Mode

Dots per inch (dpi)

Speed (ipm), A4

Speed (ipm), letter

 

 

 

 

Simplex mono mode

600 x 600

52

54

 

 

 

 

 

600 x 300

53

55

 

 

 

 

Simplex color mode

600 x 600

29

31

 

 

 

 

 

600 x 300

29

31

 

 

 

 

Duplex mono mode

600 x 600

24

25

 

 

 

 

 

600 x 300

24

25

 

 

 

 

Duplex color mode

600 x 600

18

18

 

 

 

 

 

600 x 300

18

18

 

 

 

 

Duty cycle

The maximum duty cycle is 60,000 total images scanned per month.

The monthly usage is 3,600 pages per month.

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Device software

Digital-sender software

To take advantage of advanced digital-sender features such as scanning with OCR or sending to a workflow, you can install the HP Digital Sending Software Version 4 (HP DSS) that is provided on a CDROM with the device. This software runs as a service on a network server. It is not necessary to install any software or drivers on individual user's computers.

See the HP Digital Sending Software Support Guide on the documentation CD for software installation and configuration instructions.

The most recent software updates are available on the Internet at www.hp.com/support/dss.

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Device software 5

Network components used for digital-sending

The following table describes the network components used for digital sending.

Component

Description

 

 

Network server running Windows® 2000 The server contains the following components:

Professional, Server, or Advanced Server;

Windows XP Professional; or Windows HP DSS

Server 2003 Standard or Enterprise Server

HP MFP DSS Configuration Utility—used to configure and monitor digitalsending features after the HP DSS program has been installed

Windows 2000 Fax service—required only when the Windows 2000 Fax service is the method of fax transport

Network

Fast Ethernet 100Base-TX or Ethernet 10Base-T

 

 

 

 

 

 

 

Digital senders or HP multi-function

An HP DSS server can support up to 1000 HP 9250C Digital Senders, HP 9200C

peripheral (MFP) devices

Digital Senders, or MFP devices on the same network. Each device can be

 

individually configured to support any or all of the digital-sending options.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: HP DSS does not support the HP 9100C or 8100C Digital

 

 

 

 

 

 

 

 

 

Senders.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Web browser

Users can use a Web browser from any computer on the network to configure

 

and monitor the digital sender by using HP Web Jetadmin, or the digital sender's

 

embedded Web server.

 

 

SMTP-enabled e-mail server

This gateway facilitates the e-mail and Internet fax digital-sending options.

 

 

LAN fax server (requires DSS)

A LAN fax server is a network device that centrally handles the sending and

 

receiving of large numbers of fax jobs. HP DSS can be used to configure the

 

digital sender to route outgoing faxes to a LAN fax server.

 

 

LDAP server

An LDAP server is a directory server that contains recipients' names and e-mail

 

addresses and supports Lightweight Directory Access Protocol (LDAP). HP DSS

 

uses the LDAP server to obtain addresses for the digital-sender address book.

 

 

FTP server

A file transfer protocol (FTP) server can be used as a destination for documents

 

scanned by the digital sender.

 

 

Domain controller/Novell directory server

In order to support user authentication, the digital sender must have access to

(requires DSS)

a domain controller or Novell directory server in order to validate the user's login

 

information.

 

 

Network printer (requires DSS)

A network printer can be set up as a destination for documents scanned by the

 

digital sender.

 

 

Kerberos Domain Controller

A Kerberos Domain Controller (KDC) provides Kerberos Authentication services

 

on the network. A Windows Domain Controller can be configured to act as a

 

Kerberos Domain Controller.

 

 

Novell Network Support (requires DSS)

If Novell file servers are used on the network, HP DSS can write files into network

 

folders and support network fax folders that reside on Novell servers. The Novell

 

client software must be installed on the network and be configured correctly

 

before Novell-specific attributes can be configured in HP DSS.

 

 

 

 

 

 

 

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Paper handling

The HP 9250C Digital Sender supports the following standard paper sizes:

Letter: 215.9 x 279 mm (8.5 x 11 inches)

Executive: 190 x 254 mm (7.5 x 10 inches)

A4: 210 x 297 mm (8.3 x 11.7 inches)

A5: 148 x 210 mm (5.83 x 8.27 inches)

B5: 176 x 250 mm (6.9 x 9.8 inches)

Legal (from the ADF only): 215.9 x 355.6 mm (8.5 x 14 inches) Paper weight: 60 to 120 g/m2 (16 to 32 lb)

Up to 50 sheets of paper can be stacked in the ADF, with a maximum height of 5 mm (0.2 inch).

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Paper handling 7

Device parts

Before using the digital sender, familiarize yourself with its parts.

42

14

43

4

45

6

1Control panel

2Jam release button

3Output bin

4ADF input bin

5External Qwerty keyboard (pull to open)

6On/off switch

12

13

7ADF cable

8Control-panel cable

910/100Base-T network port

10EIO slot

11USB host port

8 Chapter 1 Device basics

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12USB device port

13Power connector

14Scanner lock

15Serial number

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Device parts 9

Space requirements

The following figures illustrate the space requirements for the HP 9250C Digital Sender.

NOTE: The digital sender requires 90 mm (3.5 inches) of free space behind the device in order to fully open the top.

10 Chapter 1 Device basics

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2 Control panel

Use the control panel

Navigate the Administration menu

Information menu

Default Job Options menu

Time/Scheduling menu

Management menu

Initial Setup menu

Device Behavior menu

Troubleshooting menu

Resets menu

Service menu

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11

Use the control panel

The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status.

Control-panel layout

The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.

1

Attention light

The Attention light indicates that the device has a condition that requires

 

 

intervention, such as an error message on the touchscreen.

 

 

 

2

Data light

The Data light indicates that the device is receiving data.

 

 

 

3

Ready light

The Ready light indicates that the device is ready to begin processing a job.

 

 

 

4

Brightness-adjustment dial

Turn the dial to control the brightness of the touchscreen.

 

 

 

5

Touchscreen graphical display

Use the touchscreen to open and set up all device functions.

 

 

 

6

Numeric keypad

Use the keypad to type numeric values, such as a fax number.

 

 

 

7

Sleep button and light

If the device is inactive for a long period of time, it automatically enters Sleep

 

 

mode. To place the device into Sleep mode or to reactivate the device, press

 

 

the Sleep button. When the light is glowing, the device is in Sleep mode.

 

 

 

8

Reset button

Resets the job settings to factory or user-defined default values.

 

 

 

9

Stop button

Stops the active job. While stopped, the control panel shows the options for

 

 

the stopped job (for example, if you press Stop while the device is

 

 

processing an e-mail job, the control panel message prompts you to cancel

 

 

or resume the job).

 

 

 

10

Start button and light

Starts digital sending, or resumes a job that has been interrupted. When the

 

 

light is glowing, the device is ready to start scanning.

 

 

 

12 Chapter 2 Control panel

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Home screen

The home screen provides access to the device features, and it indicates the current status of the device.

NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Features

 

Depending on how the system administrator has configured the device, the features that appear

 

 

 

 

 

 

 

 

 

 

in this area can include any of the following items:

 

 

 

 

 

 

 

 

 

 

 

Fax

 

 

 

 

 

 

 

 

 

 

 

E-mail

 

 

 

 

 

 

 

 

 

 

 

Secondary E-mail

 

 

 

 

 

 

 

 

 

 

 

Network Folder

 

 

 

 

 

 

 

 

 

 

 

Supplies Status

 

 

 

 

 

 

 

 

 

 

 

Administration

 

 

 

 

2

Device status line

 

The status line provides information about the overall device status. Various buttons appear in

 

 

 

 

 

 

 

 

 

 

this area, depending on the current status. For a description of each button that can appear in

 

 

 

 

 

 

 

 

 

 

the status line, see Buttons on the touchscreen on page 14.

 

 

 

 

3

Help button

 

Touch the Help button to open the embedded help system.

 

 

 

 

4

Scroll bar

 

Touch the up or down arrows on the scroll bar to see the complete list of available features.

 

 

 

 

5

Network Address

 

Touch Network Address to find information about the network connection.

 

button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

Date and time

 

The current date and time appear here. The system administrator can select the format that

 

 

 

 

 

 

 

 

 

 

the device uses to show the date and time, for example 12-hour format or 24-hour format.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Use the control panel 13

Buttons on the touchscreen

The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button.

Home button. Touch the home button to go to the Home screen from any other screen.

Start button. Touch the Start button to begin the action for the feature that you are using.

NOTE: The name of this button changes for each feature. For example, in the E-mail feature, the button is named Send E-mail.

Stop button. If the device is processing a fax job, the Stop button appears instead of the Start button.

Touch the Stop button to halt the current job. The device prompts you to cancel the job or to resume it.

Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem.

Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the problem. The message also has instructions for solving the problem.

Help button. Touch the help button to open the built-in online Help system. For more information, see

Control-panel help system on page 14.

Control-panel help system

The device has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button () in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the device alerts you of an error or warning, touch the error () or warning () button to open a message that describes the problem. The message also contains instructions to help solve the problem.

14 Chapter 2 Control panel

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Navigate the Administration menu

From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature.

The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure. To return to the previous level, touch Back.

To exit the Administration menu, touch the Home button () in the upper-left corner of the screen.

The device has built-in Help that explains each of the features that are available through the menus. Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global Help

system, touch the Help button () in the upper-right corner of the screen.

The tables in the sections that follow indicate the overall structure of each menu.

Information menu

Use this menu to view information pages that are stored internally on the device.

Table 2-1 Information menu

Menu item

Sub-menu item

Values

Description

 

 

 

 

Configuration/Status

Configuration Page

Show (button)

Configuration pages that show the current device

Pages

 

 

settings.

 

 

 

 

 

Usage Page

OK (button)

Shows information about the number of pages that

 

 

 

have been scanned on each paper type and size.

 

 

 

 

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Navigate the Administration menu 15

Default Job Options menu

Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.

The Default Job Options menu contains the following sub-menus:

Default Options for Originals

Image Adjustment

Default E-mail Options

Default Send to Folder Options

Default Options for Originals

Menu item

Values

Description

 

 

 

Paper Size

Select a paper size from the list.

Select the paper size that is most often used for copy or scan

 

 

originals.

 

 

 

Number of Sides

1

Select whether copy or scan originals are most often single-sided or

 

 

double-sided.

 

2

 

 

 

 

 

Orientation

Portrait

Select the orientation that is most often used to scan originals. Select

 

 

Portrait if the short edge is at the top or select Landscape if the long

 

Landscape

 

edge is at the top.

 

 

 

Optimize Text/Picture

Manually Adjust

Use this setting to optimize the output for a particular type of original.

 

 

You can optimize the output for text, pictures, or a mixture.

 

Text

 

If you select Manually Adjust, you can specify the mix of text and

 

 

 

Photograph

 

pictures that will most often be used.

 

 

 

Image Adjustment

Menu item

Values

Description

 

 

 

Darkness

Adjust the value within the range.

Use the setting to adjust the lightness or darkness of the output.

 

 

 

Background Cleanup

Adjust the value within the range.

Increase the Background Cleanup setting to remove faint images

 

 

from the background or to remove a light background color.

 

 

 

Sharpness

Adjust the value within the range.

Adjust the Sharpness setting to clarify or soften the image.

 

 

 

16 Chapter 2 Control panel

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Default E-mail Options

Use this menu to set default options for e-mails that are sent from the device.

Menu item

Values

Description

 

 

 

Document File Type

PDF (default)

Choose the file format for the e-mail.

 

JPEG

 

 

TIFF

 

 

M-TIFF

 

 

 

 

Output Quality

High (large file)

Choosing higher quality for output increases the size of the output

 

Medium (default)

file.

 

 

 

Low (small file)

 

 

 

 

Resolution

75 DPI

Use this feature to select the resolution. Use a lower setting to create

 

150 DPI (default)

smaller files.

 

 

 

200 DPI

 

 

300 DPI

 

 

 

 

Color/Black

Color scan (default)

Specify whether the e-mail will be in black or in color.

 

Black/white scan

 

 

 

 

TIFF Version

TIFF 6.0 (default)

Use this feature to specify the TIFF version to use when saving

 

TIFF (Post 6.0)

scanned files.

 

 

 

 

 

ENWW

Default Job Options menu 17

Default Send to Folder Options

Use this menu to set default options for scan jobs sent to the computer.

Menu item

Values

Description

 

 

 

Color/Black

Color scan

Specify whether the file will be in black or in color.

 

Black/white scan (default)

 

 

 

 

Document File Type

PDF (default)

Choose the file format for the file.

 

M-TIFF

 

 

TIFF

 

 

JPEG

 

 

 

 

TIFF version

TIFF 6.0 (default)

Use this feature to specify the TIFF version to use when saving

 

TIFF (post 6.0)

scanned files.

 

 

 

 

 

Output Quality

High (large file)

Choosing higher quality for output increases the size of the output

 

Medium (default)

file.

 

 

 

Low (small file)

 

 

 

 

Resolution

75 DPI

Use this feature to select the resolution. Use a lower setting to create

 

150

DPI (default)

smaller files.

 

 

 

200

DPI

 

 

300

DPI

 

 

400

DPI

 

 

600

DPI

 

 

 

 

 

18 Chapter 2 Control panel

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Time/Scheduling menu

Use this menu to set options for setting the time and for setting the device to enter and exit Sleep mode.

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Menu item

Sub-menu item

Sub-menu item

Values

Description

 

 

 

 

 

Date/Time

Date Format

 

YYYY/MMM/DD

Use this feature to set the current date and

 

 

 

(default)

time, and to set the date format and time

 

 

 

MMM/DD/YYYY

format that are used to time-stamp outgoing

 

 

 

faxes.

 

 

 

DD/MMM/YYYY

 

 

 

 

 

 

 

Date

Month

 

 

 

 

Day

 

 

 

 

Year

 

 

 

Time Format

12 hour (AM/PM)

 

 

(default)

 

 

24 hour

 

 

 

 

Time

Hour

 

 

Minute

 

 

AM

 

 

PM

 

 

Sleep Delay

1 minute

 

 

20 minutes

 

 

30 minutes (default)

 

 

45 minutes

 

 

1 hour (60 minutes)

 

 

90 minutes

 

 

2 hours

 

 

4 hours

Use this feature to select the time interval that the device should remain inactive before entering Sleep mode.

Wake Time

Monday

Off (default)

 

Tuesday

Custom

 

Wednesday

 

 

Thursday

 

 

Friday

 

 

Saturday

 

 

Sunday

 

Select Custom to set a wake time for each day of the week. The device exits sleep mode according to this schedule. Using a sleep schedule helps conserve energy and prepares the device for use so that users do not have to wait for it to warm up.

ENWW

Time/Scheduling menu 19

Management menu

Use this menu to set up global device-management options.

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Table 2-2 Management menu

Menu item

Values

Description

 

 

 

Sleep mode

Disable

Use this feature to customize the Sleep mode settings for this

 

Use Sleep Delay (default)

device.

 

Select Use Sleep Delay to set the device to enter Sleep mode after

 

 

 

 

the delay that is specified in the Time/Scheduling menu.

 

 

 

20 Chapter 2 Control panel

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Initial Setup menu

The Initial Setup menu contains the sub-menus shown:

Networking and I/O menu

E-mail Setup menu

Send Setup menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Networking and I/O

Menu item

Sub-menu item

Values

Description

 

 

 

 

I/O Timeout

Select a value in the

 

range. The factory default

 

setting is 15 seconds.

I/O timeout refers to the elapsed time before a job fails. If the stream of data that the device receives for a job gets interrupted, this setting indicates how long the device will wait before it reports that the job has failed.

Embedded Jetdirect

See Table 2-3 Jetdirect sub-menus on page 21 for the list of options.

 

 

EIO <X> Jetdirect

 

 

 

Table 2-3 Jetdirect sub-menus

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

TCP/IP

Enable

 

Off: Disable the TCP/IP protocol.

 

 

 

On (default): Enable the TCP/IP protocol.

 

 

 

 

 

Host Name

 

An alphanumeric string, up to 32 characters, used to

 

 

 

identify the device. This name is listed on the

 

 

 

HP Jetdirect configuration page. The default host name

 

 

 

is NPIxxxxxx, where xxxxxx is the last six digits of the

 

 

 

LAN hardware (MAC) address.

 

 

 

 

 

IPV4 Settings

Config Method

Specifies the method that TCP/IPv4 parameters will be

 

 

 

configured on the HP Jetdirect print server.

 

 

 

Bootp: Use BootP (Bootstrap Protocol) for automatic

 

 

 

configuration from a BootP server.

 

 

 

DHCP: Use DHCP (Dynamic Host Configuration

 

 

 

Protocol) for automatic configuration from a DHCPv4

 

 

 

server. If selected and a DHCP lease exists, DHCP

 

 

 

Release and DHCP Renew menus are available to set

 

 

 

DHCP lease options.

 

 

 

Auto IP: Use automatic link-local IPv4 addressing. An

 

 

 

address in the form 169.254.x.x is assigned

 

 

 

automatically.

 

 

 

Manual: Use the Manual Settings menu to configure

 

 

 

TCP/IPv4 parameters, such as an IPv4 address like

 

 

 

123.123.123.123.

 

 

 

 

ENWW

Initial Setup menu 21

Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

 

 

DHCP Release

This menu appears if Config Method was set to

 

 

 

DHCP and a DHCP lease for the print server exists.

 

 

 

No (default): The current DHCP lease is saved.

 

 

 

Yes: The current DHCP lease and the leased IP

 

 

 

address are released.

 

 

 

 

 

 

DHCP Renew

This menu appears if Config Method was set to

 

 

 

DHCP and a DHCP lease for the print server exists.

 

 

 

No (default): The print server does not request to renew

 

 

 

the DHCP lease.

 

 

 

Yes: The print server requests to renew the current

 

 

 

DHCP lease.

 

 

 

 

 

 

Manual Settings

(Available only if Config Method is set to Manual)

 

 

 

Configure parameters directly from the device control

 

 

 

panel:

 

 

 

IP Address: The unique IP address of the device

 

 

 

(n.n.n.n), where n is a value from 0 to 255.

 

 

 

Subnet Mask: The subnet mask for the device

 

 

 

(m.m.m.m), where m is a value from 0 to 255.

 

 

 

Syslog Server: The IP address of the syslog server

 

 

 

used to receive and log syslog messages.

 

 

 

Default Gateway: The IP address of the gateway or

 

 

 

router used for communications with other networks.

 

 

 

Idle Timeout: The time period, in seconds, after which

 

 

 

an idle TCP print data connection is closed (default is

 

 

 

270 seconds, 0 disables the timeout).

 

 

 

 

 

 

Default IP

Specify the IP address to default to when the print

 

 

 

server is unable to obtain an IP address from the

 

 

 

network during a forced TCP/IP reconfiguration (for

 

 

 

example, when manually configured to use BootP or

 

 

 

DHCP).

 

 

 

Auto IP: A link-local IP address 169.254.x.x is set.

 

 

 

Legacy: The address 192.0.0.192 is set, consistent

 

 

 

with older HP Jetdirect devices.

 

 

 

 

 

 

Primary DNS

Specify the IP address (n.n.n.n) of a Primary DNS

 

 

 

Server.

 

 

 

 

 

 

Secondary DNS

Specify the IP address (n.n.n.n) of a Secondary

 

 

 

Domain Name System (DNS) Server.

 

 

 

 

 

IPV6 Settings

Enable

Use this item to enable or disable IPv6 operation on the

 

 

 

print server.

 

 

 

Off (default): IPv6 is disabled.

 

 

 

On: IPv6 is enabled.

 

 

 

 

 

 

Address

Use this item to manually configure an IPv6 address.

 

 

 

 

22 Chapter 2 Control panel

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Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

 

 

 

Manual Settings: Use the Manual Settings menu to

 

 

 

enable and manually configure a TCP/ IPv6 address in

 

 

 

the format of 123.123.123.123.

 

 

 

 

 

 

DHCPV6 Policy

Router Specified: The stateful auto-configuration

 

 

 

method to be used by the print server is determined by

 

 

 

a router. The router specifies whether the print server

 

 

 

obtains its address, its configuration information, or

 

 

 

both from a DHCPv6 server.

 

 

 

Router Unavailable: If a router is not available, the print

 

 

 

server should attempt to obtain its stateful

 

 

 

configuration from a DHCPv6 server.

 

 

 

Always: Whether or not a router is available, the print

 

 

 

server always attempts to obtain its stateful

 

 

 

configuration from a DHCPv6 server.

 

 

 

 

 

 

Primary DNS

Use this item to specify an IPv6 address for a primary

 

 

 

DNS server that the print server should use.

 

 

 

 

 

 

Manual Settings

Use this item to manually set IPv6 addresses on the

 

 

 

print server.

 

 

 

Enable: Select this item and choose On to enable

 

 

 

manual configuration, or Off to disable manual

 

 

 

configuration.

 

 

 

Address: Use this item to type a 32-hexadecimal digit

 

 

 

IPv6 node address that uses the colon hexadecimal

 

 

 

syntax.

 

 

 

 

 

Proxy Server

 

Specifies the proxy server to be used by embedded

 

 

 

applications in the device. A proxy server is typically

 

 

 

used by network clients for Internet access. It caches

 

 

 

Web pages, and provides a degree of Internet security,

 

 

 

for those clients.

 

 

 

To specify a proxy server, enter its IPv4 address or fully

 

 

 

qualified domain name. The name can be up to 255

 

 

 

octets.

 

 

 

For some networks, you might need to contact your

 

 

 

internet service provider (ISP) for the proxy server

 

 

 

address.

 

 

 

 

 

Proxy Port

 

Type the port number used by the proxy server for

 

 

 

client support. The port number identifies the port

 

 

 

reserved for proxy activity on your network, and can be

 

 

 

a value from 0 to 65535.

 

 

 

 

Diagnostics

Embedded Test

 

This menu provides tests to help diagnose network

 

 

 

hardware or TCP/IP network connection problems.

 

 

 

Embedded tests help to identify whether a network fault

 

 

 

is internal or external to the device. Use an embedded

 

 

 

test to check hardware and communication paths on

 

 

 

the print server. After you select and enable a test and

 

 

 

set the execution time, you must select Execute to

 

 

 

initiate the test.

 

 

 

Depending on the execution time, a selected test runs

 

 

 

continuously until either the device is turned off, or an

 

 

 

error occurs and a diagnostic page appears.

 

 

 

 

ENWW

Initial Setup menu 23

Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

 

 

 

 

LAN HW Test

 

 

 

 

 

 

CAUTION: Running this embedded test will

 

 

 

 

 

 

 

 

erase your TCP/IP configuration.

 

 

 

 

 

 

 

 

 

This test performs an internal loopback test. An internal

 

 

 

loopback test will send and receive packets only on the

 

 

 

internal network hardware. There are no external

 

 

 

transmissions on your network.

 

 

 

Select Yes to choose this test, or No to not choose it.

 

 

 

 

 

 

 

 

HTTP Test

This test checks operation of HTTP by retrieving

 

 

 

predefined pages from the device, and tests the

 

 

 

embedded Web server.

 

 

 

Select Yes to choose this test, or No to not choose it.

 

 

 

 

 

 

SNMP Test

This test checks operation of SNMP communications

 

 

 

by accessing predefined SNMP objects on the device.

 

 

 

Select Yes to choose this test, or No to not choose it.

 

 

 

 

 

 

Select All Tests

Use this item to select all available embedded tests.

 

 

 

Select Yesto choose all tests. Select No to select

 

 

 

individual tests.

 

 

 

 

 

 

Data Path Test

This test helps to identify data path and corruption

 

 

 

problems on an HP postscript level 3 emulation device.

 

 

 

It sends a predefined PS file to the device.

 

 

 

Select Yes to choose this test, or No to not choose it.

 

 

 

 

 

 

Execution Time [H]

Use this item to specify the length of time (in hours) that

 

 

 

an embedded test will be run. You can select a value

 

 

 

from 1 to 60 hours. If you select zero (0), the test runs

 

 

 

indefinitely until an error occurs or device is turned off.

 

 

 

 

 

 

Execute

No*: Do not initiate the selected tests.

 

 

 

Yes: Initiate the selected tests.

 

 

 

 

 

 

24 Chapter 2 Control panel

ENWW

Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

 

Ping Test

 

This test is used to check network communications.

 

 

 

This test sends link-level packets to a remote network

 

 

 

host, then waits for an appropriate response. To run a

 

 

 

ping test, set the following items:

 

 

 

 

 

 

Dest Type

Specify whether the target device is an IPv4 or IPv6

 

 

 

node.

 

 

 

 

 

 

Dest IP

IPV4: Type the IPv4 address.

 

 

 

IPV6: Type the IPv6 address.

 

 

 

 

 

 

Packet Size

Specify the size of each packet, in bytes, to be sent to

 

 

 

the remote host. The minimum is 64 (default) and the

 

 

 

maximum is 2048.

 

 

 

 

 

 

Timeout

Specify the length of time, in seconds, to wait for a

 

 

 

response from the remote host. The default is 1 and

 

 

 

the maximum is 100.

 

 

 

 

 

 

Count

Specify the number of ping test packets to send for this

 

 

 

test. Select a value from 1 to 100. To configure the test

 

 

 

to run continuously, select 0.

 

 

 

 

 

 

Show Results

If the ping test was not set for continuous operation,

 

 

 

you can choose to display the test results. Select Yes

 

 

 

to show results. If you select No (default), results are

 

 

 

not shown.

 

 

 

 

 

 

Execute

Specify whether to initiate the ping test. Select Yes to

 

 

 

initiate the test, or No to not run the test.

 

 

 

 

ENWW

Initial Setup menu 25

Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

 

 

 

Ping Results

 

Use this item to view the ping test status and results

 

 

 

using the control panel display. You can select the

 

 

 

following items:

 

 

 

 

 

 

 

 

Packets Sent

Shows the number of packets (0 - 65535) sent to the

 

 

 

remote host since the most recent test was initiated or

 

 

 

completed.

 

 

 

 

 

 

 

 

Packets Received

Shows the number of packets (0 - 65535) received from

 

 

 

the remote host since the most recent test was initiated

 

 

 

or completed.

 

 

 

 

 

 

 

 

Percent Lost

Shows the percent of ping test packets that were sent

 

 

 

with no response from the remote host since the most

 

 

 

recent test was initiated or completed.

 

 

 

 

 

 

 

 

RTT Min

Shows the minimum detected roundtriptime (RTT),

 

 

 

from 0 to 4096 milliseconds, for packet transmission

 

 

 

and response.

 

 

 

 

 

 

 

 

RTT Max

Shows the maximum detected roundtriptime (RTT),

 

 

 

from 0 to 4096 milliseconds, for packet transmission

 

 

 

and response.

 

 

 

 

 

 

 

 

RTT Average

Shows the average round-trip-time (RTT), from 0 to

 

 

 

4096 milliseconds, for packet transmission and

 

 

 

response.

 

 

 

 

 

 

 

 

Ping In Progress

Shows whether a ping test is in progress. Yes indicates

 

 

 

a test in progress, and No indicates that a test

 

 

 

completed or was not run.

 

 

 

 

 

 

 

 

Refresh

When viewing the ping test results, this item updates

 

 

 

the ping test data with current results. Select Yes to

 

 

 

update the data, or No to maintain the existing data.

 

 

 

However, a refresh automatically occurs when the

 

 

 

menu times out or you manually return to the main

 

 

 

menu.

 

 

 

 

 

 

Link Speed

 

 

The link speed and communication mode of the print

 

 

 

server must match the network. The available settings

 

 

 

depend on the device and installed print server. Select

 

 

 

one of the following link configuration settings:

 

 

 

 

 

 

 

 

 

 

CAUTION: If you change the link setting,

 

 

 

 

network communications with the print server

 

 

 

 

and network device might be lost.

 

 

 

 

 

 

 

 

 

Auto (default): The print server uses auto-negotiation

 

 

 

to configure itself with the highest link speed and

 

 

 

communication mode allowed. If auto-negotiation fails,

 

 

 

either 100TX HALF or 10TX HALF is set depending on

 

 

 

the detected link speed of the hub/switch port. (A

 

 

 

1000T half-duplex selection is not supported.)

 

 

 

10T Half: 10 Mbps, half-duplex operation.

 

 

 

10T Full: 10 Mbps, Full-duplex operation.

 

 

 

100TX Half: 100 Mbps, half-duplex operation.

 

 

 

100TX Full: 100 Mbps, full-duplex operation.

 

 

 

 

 

 

26 Chapter 2 Control panel

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Table 2-3 Jetdirect sub-menus (continued)

Menu item

Sub-menu item

Sub-menu item

Values and Description

 

 

 

 

100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps.

1000TX Full: 1000 Mbps, full-duplex operation.

ENWW

Initial Setup menu 27

E-mail Setup

Use this menu to enable the e-mail feature and to configure basic e-mail settings.

NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information, see the embedded Web server guide on the device CD.

Menu item

Values

Description

 

 

 

Address Validation

On (default)

This option enables the device to check e-mail syntax when you type

 

Off

an e-mail address. Valid e-mail addresses require the "@" sign and

 

a ".".

 

 

 

Find Send Gateways

 

Search the network for SMTP gateways that the device can use to

 

 

send e-mail.

 

 

 

SMTP Gateway

Enter a value.

Specify the IP address of the e-mail server (SMTP gateway) that is

 

 

used to send e-mail from the device.

 

 

 

Test Send Gateway

 

Test the configured SMTP gateway to see if it is functional.

 

 

 

Send Setup menu

Menu item

Values

Description

 

 

 

Replicate MFP

Enter a value (IP Address).

Copy the local Send settings from one device to another.

 

 

 

Allow Transfer to New DSS

Off

Use this feature to allow the transfer of the device from one HP Digital

 

On

Sending Software (DSS) server to another.

 

HP DSS is a software package that handles digital sending tasks such

 

 

 

 

as faxing, e-mail, and sending a scanned document to a network

 

 

folder.

 

 

 

Allow Use of Digital Send Service

Off

This feature allows you to configure the device for use with an

 

On

HP Digital Sending Software (DSS) server.

 

 

 

 

 

28 Chapter 2 Control panel

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Device Behavior menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Menu item

Sub-menu item

Values

Description

 

 

 

 

Language

 

Select the language from

Use this feature to select a different language for

 

 

the list.

control-panel messages. When you select a new

 

 

 

language, the keyboard layout might also change.

 

 

 

 

Keyboard Layout

 

Select the keyboard

Use this feature to select a different layout for the

 

 

configuration from the list.

keyboard.

 

 

 

 

Key Press Sound

 

On (default)

Use this feature to specify whether you hear a sound

 

 

Off

when you touch the screen or press buttons on the

 

 

control panel.

Inactivity Timeout

Type a value between 10

 

and 300 seconds. The

 

factory default is 60

 

seconds.

Use this feature to specify the amount of time that elapses between any activity on the control panel and the device resetting to the default settings.

Warning/Error Behavior

Clearable Warnings

On

Use this feature to set the amount of time that a

 

 

Job (default)

clearable warning appears on the control panel.

 

 

 

 

 

 

 

 

Continuable Events

Auto continue (10

Use this option to configure the device behavior when

 

 

seconds) (default)

the device encounters certain errors.

 

 

Touch OK to continue

 

 

 

 

 

ENWW

Device Behavior menu 29

Troubleshooting menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Menu item

Sub-menu item

Values

Description

 

 

 

 

Event Log

 

Show (button)

Use this features to view such device events as errors

 

 

 

or a calibration.

 

 

 

 

Calibrate Scanner

 

Calibrate (button)

Use this feature to compensate for offsets in the

 

 

 

scanner imaging system (carriage head) for ADF and

 

 

 

flatbed scans.

 

 

 

You might need to calibrate the scanner if it is not

 

 

 

capturing the correct sections of scanned documents.

 

 

 

 

Scanner Tests

Lower Lamp

 

Service technicians should use this sub-menu to

 

Sensors

 

diagnose potential problems with the device scanner.

 

 

 

 

ADF Input Motor

 

 

 

ADF Input Reverse

 

 

 

Flatbed Motor

 

 

 

ADF Read Motor Reverse

 

 

 

ADF Duplex Solenoid

 

 

 

ADF LED Indicator

 

 

 

 

 

 

Control Panel

LEDs

 

Use this feature to make sure the components of the

 

 

 

control panel are functioning correctly.

 

Display

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

 

 

Touchscreen

 

 

 

 

 

 

Resets menu

Menu item

Values

Description

 

 

 

Clear Local Address Book

Clear (button)

Use this feature to clear all addresses from the address books that

 

 

are stored on the device.

 

 

 

Restore Factory Settings

Restore (button)

Use this feature to restore all device settings to their factory defaults.

 

 

 

Reset Supplies

New Document Feeder Kit (Yes/

Use this feature to notify the device that a new document feeder kit

 

No)

has been installed.

 

 

 

Service menu

The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.

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3 Connectivity

Novell NetWare support

Network configuration

NOTE: For information about necessary network components for digital sending, see Network components used for digital-sending on page 6

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31

Novell NetWare support

If Novell file servers are used on the network, HP DSS can write files into network folders and support network fax folders that reside on Novell servers. The Novell client software must be installed on the network and be configured correctly before Novell-specific attributes can be configured in HP DSS.

In order to support Novell NetWare authentication and Novell digital sending destinations, HP DSS requires both of the following components:

Novell NetWare version 3.12, 3.2, 4.11, 4.2, 5, or 6 running on the Novell NetWare server -AND-

Novell NetWare Client version 4.6 (or later) installed on the Windows computer that runs HP DSS

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Network configuration

You might need to configure certain network parameters on the device. You can configure these parameters in the following locations:

Installation software

Device control panel

Embedded Web server

Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh)

NOTE: For more information about using the embedded Web server, see the embedded Web server guide on the device CD.

For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with devices in which an HP Jetdirect print server is installed.

Configure TCP/IPv4 parameters

If your network does not provide automatic IP addressing through DHCP, BOOTP, RARP, or another method, you might need to enter the following parameters manually before you can scan over the network:

IP address (4 bytes) (such as 192.168.1.1)

Subnet mask (4 bytes)

Default gateway (4 bytes)

Set an IP address

You can view the current IP address of the device from the control-panel Home screen by touching Network Address.

Use the following procedure to change the IP address manually.

1.Scroll to and touch Administration.

2.Scroll to and touch Initial Setup.

3.Touch Networking and I/O.

4.Touch Embedded Jetdirect.

5.Touch TCP/IP.

6.Touch IPV4 Settings.

7.Touch Config Method.

8.Touch Manual.

9.Touch Save.

10.Touch Manual Settings.

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Network configuration 33

11.Touch IP Address.

12.Touch the IP Address text box.

13.Use the touchscreen keypad to type the IP address.

14.Touch OK.

15.Touch Save.

Set the subnet mask

1.Scroll to and touch Administration.

2.Scroll to and touch Initial Setup.

3.Touch Networking and I/O.

4.Touch Embedded Jetdirect.

5.Touch TCP/IP.

6.Touch IPV4 Settings.

7.Touch Config Method.

8.Touch Manual.

9.Touch Save.

10.Touch Manual Settings.

11.Touch Subnet Mask.

12.Touch the Subnet Mask text box.

13.Use the touchscreen keypad to type the subnet mask.

14.Touch OK.

15.Touch Save.

Set the default gateway

1.Scroll to and touch Administration.

2.Scroll to and touch Initial Setup.

3.Touch Networking and I/O.

4.Touch Embedded Jetdirect.

5.Touch TCP/IP.

6.Touch IPV4 Settings.

7.Touch Config Method.

8.Touch Manual.

9.Touch Save.

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10.Touch Manual Settings.

11.Touch Default Gateway.

12.Touch the Default Gateway text box.

13.Use the touchscreen keyboard to type the default gateway.

14.Touch OK.

15.Touch Save.

Configure TCP/IPv6 parameters

The digital sender has limited IPv6 capability on a network. JetDirect Inside or any EIO JetDirect card can connect to an IPv6 network, and the device can be viewed and configured through WebJet Admin and the embedded Web server, but it currently has no capability to perform any type of digital sending through IPv6. Digital send functionality is through IPv4 only. For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print Server Administrator's Guide.

HP Jetdirect EIO print servers

HP Jetdirect print servers (network cards) can be installed in the EIO slot. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a device directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote device management and troubleshooting through the HP Web Jetadmin software.

NOTE: Configure the card through the control panel, the device installation software, or HP Web Jetadmin. Refer to the HP Jetdirect print server documentation for more information.

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4 Use device features

This section provides instructions for how to carry out common digital-sending tasks.

Load media

Use the keyboard

Basic send information

Configure the device to send e-mail

Send an e-mail

Scan to a folder

Scan to a workflow destination

Send a digital fax

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37

Load media

You can load media to scan either on the scanner glass or in the ADF.

Load media on the scanner glass

Use the scanner glass to scan small, lightweight (less than 60 g/m2 or 16 lb), or irregularly-sized originals such as receipts, newspaper clippings, photographs, or old or worn documents.

Place the document face-down on the scanner glass, with the top right-hand corner of the document on the upper right corner of the scanner glass.

Load the automatic document feeder (ADF)

Use the ADF to scan a document that has up to 50 pages (depending on the thickness of the pages).

1.Load the document face-up in the ADF with the top of the document feeding into the ADF first.

2.Slide the stack into the ADF until it does not move any farther.

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3.Adjust the media guides until they are snug against the media.

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Load media 39

Use the keyboard

The digital sender has a built-in keyboard that can be used to type the necessary information when scanning a file to an e-mail address.

1.At the bottom of the device, pull out the keyboard tray.

2.Type the necessary information in the active field on the device touchscreen. Use the following keys to navigate from the keyboard:

Press the Escape key to return to the previous screen.

Press the Tab key to move the cursor to the next field.

Press the Start button on the control panel to begin the scanning process.

3.When you are finished using the keyboard, push the keyboard tray into the device.

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Basic send information

Log in

When you walk up to the digital sender, you will see the home screen. The options that are displayed are the digital-sending options that have been enabled by the system administrator.

The system administrator can configure the device to require a user name and password in order to use some or all of the digital-sender features. If you try to use a feature that requires authentication, a login screen appears.

1.Touch Username, and then type your network user name.

2.Touch Password, and then type your network password.

Contact your system administrator if you are unsure of what to use.

3.Depending on the network configuration, provide the necessary network information.

Windows networking systems: Provide the domain name.

Novel Bindery: Provide the server name.

Novell NDS: Provide the tree and context.

4.Touch OK.

After you have logged in, a LOG OUT button appears on the home screen. Touch this button, or press the Reset button on the control panel, to log out when you have finished your job. You are also automatically logged out after a period of inactivity. The default timeout setting is 60 seconds. The system administrator can change this setting.

Change settings for the current job

Use the More Options button in the Send E-mail, Send to Network Folder, or Send to Workflow screens to change the following settings for the current scan job:

Button

Description

 

 

 

 

 

 

 

Document File Type

Touch this button to change the type of file the device creates after scanning the document. The file

 

types are as follows:

 

.PDF: The .PDF file format is the default setting, and it offers the best overall text and graphics

 

quality. However, the recipient must have an Adobe® Acrobat® viewer installed to read .PDF files.

 

This file format produces one e-mail attachment that contains all the scanned pages.

 

.JPG: While a .JPG file does not have the same quality as a .PDF, the recipient can view a .JPG

 

file easily with an Internet browser. This file format produces one e-mail attachment for each

 

scanned page. The recipient can manipulate the .JPG files and import them into various programs.

 

.TIFF: This standard file format interfaces well with many computer programs and can be

 

manipulated by the recipient. This file format produces one e-mail attachment for each scanned

 

page.

 

.MTIFF: An .MTIFF is a multipage .TIFF file that saves multiple scanned pages into a single e-mail

 

attachment.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: If the network limits the file size of e-mail attachments, .MTIFF and .PDF files

 

 

 

 

 

 

 

 

 

might be divided into multiple e-mail attachments.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Basic send information 41

Button

Description

 

 

Output Quality

Touch this button to increase or decrease the print quality of the file being scanned. A higher quality

 

setting produces a larger file size.

 

 

Resolution

Touch this button to change the scan resolution. A higher resolution setting produces a larger file size.

 

 

Color/Black

Touch this button to determine whether you will scan the document in color or in black-and-white.

 

 

Original Sides

Touch this button to indicate if the original document is one-sided or two-sided.

 

 

Content Orientation

Touch this button to select either the portrait or landscape orientation for the original.

 

 

Original Size

Touch this button to select the size of the document: letter, A4, legal, or mixed letter/legal.

 

 

Optimize Text/

Touch this button to change the scanning procedure based on the type of document that you are

Picture

scanning.

 

 

Job Build

Touch this button to activate or deactivate the Job Build mode, which enables you to scan several small

 

scan jobs and send them as one file.

 

 

Image Adjustment

Touch this button to change the darkness and sharpness settings, or to clean up background clutter on

 

the original.

 

 

NOTE: Once the job has been sent, the settings will revert to the default values. To change the default settings, use the Default Job Options menu under the Administration menu.

Cancel send

To cancel any send job, press the Cancel button on the control panel before the send process is complete.

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Configure the device to send e-mail

Before you can send a document to e-mail, you must configure the device for e-mailing.

NOTE: You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the Embedded Web Server User Guide on the device documentation CD.

For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/9250c.

Supported protocols

SMTP

Simple Mail Transfer Protocol (SMTP) is a set of rules that define the interaction between programs that send and receive e-mail. In order for the device to send documents to e-mail, it must be connected to a LAN that has a valid SMTP IP address. The SMTP server must also have Internet access.

If you are using a LAN connection, contact your system administrator to obtain the IP address for your SMTP server. If you are connecting through a DSL connection, contact the service provider to obtain the SMTP server IP address.

LDAP

Lightweight Directory Access Protocol (LDAP) is used to gain access to a database of information. When the device uses LDAP, it searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses an auto-complete feature that supplies a list of e-mail addresses that match the characters you type. As you type additional characters, the list of matching e-mail addresses becomes smaller.

The device supports LDAP, but a connection to an LDAP server is not required in order for the device to be able to send to e-mail.

NOTE: If you need to change the LDAP settings, you must change them by using the embedded Web server. For more information, see the Embedded Web Server User Guide on the device CD.

Configure e-mail server settings

Consult a network administrator or internet service provider (ISP) for the IP address or the name of the SMTP server. Or, find the IP address from the device control panel (touch Network Address). Then use the following procedures to manually configure and test the IP address.

Configure the SMTP gateway address

1.From the Home screen, touch Administration.

2.Touch Initial Setup.

3.Touch E-mail Setup, and then touch SMTP Gateway.

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Configure the device to send e-mail 43

4.Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator.

5.Touch OK.

Test the SMTP settings

1.From the Home screen, touch Administration.

2.Touch Initial Setup.

3.Touch E-mail Setup, and then touch Test Send Gateways.

If the configuration is correct, Gateways OK appears on the control-panel display.

If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.

If you do not receive the e-mail, use these actions to resolve issues with the digital-sending software:

View the configuration page. Verify that the SMTP gateway address is correct.

Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP).

Find gateways

If you do not know the e-mail server address, you can use one of the following methods to find it.

Find the SMTP gateway from the device control panel

1.From the Home screen, touch Administration.

2.Touch Initial Setup.

3.Touch E-mail Setup, and then touch Find Send Gateways. The touchscreen displays a list of detected SMTP servers.

4.Select the correct SMTP server, and then touch OK.

Find the SMTP gateway from an e-mail program

Because most e-mail programs also use SMTP to send e-mail and LDAP to address e-mail messages, you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e-mail program.

NOTE: The find gateway features might be unable to detect a valid SMTP server on the network if it uses an internet service provider (ISP). To find the ISP e-mail server address, contact the ISP.

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Send an e-mail

The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings:

Color

PDF (requires the recipient to have an Adobe Acrobat viewer to view the e-mail attachment)

Use the Send E-mail screen

Use the touchscreen to navigate through the options on the Send E-mail screen.

1

Send E-mail button

Touching this button scans the document and sends an e-mail file to the provided e-mail

 

 

addresses.

 

 

 

2

Home button

Touching this button opens the Home screen.

 

 

 

3

From: field

Touch this field to open the keyboard, and then type your e-mail address. If the system

 

 

administrator has configured the device to do so, this field might automatically insert a default

 

 

address.

 

 

 

4

To: field

Touch this field to open the keyboard, and then type the e-mail addresses of those whom you

 

 

want to receive the scanned document.

 

 

 

5

Subject: field

Touch this field to open the keyboard, and then type a subject title.

 

 

 

6

More Options button

Touch this button to change certain e-mail settings for the current scan job.

 

 

 

7

Scroll bar

Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields. Touch any

 

 

of those fields to open the keyboard and add the necessary information.

 

 

 

8

Address book buttons

Touch these buttons to use the address book to populate the To:, CC:, or BCC: fields. For more

 

 

information, see Use the address book on page 46.

 

 

 

9

Help button

Touch this button for control-panel help. For more information, see Use the control panel

 

 

on page 12.

 

 

 

10

Error/warning button

This button appears only when there is an error or warning in the status line area. Touch it to open

 

 

a pop-up screen that will help you resolve the error or warning.

 

 

 

Send a document

1.Place the document face-down on the scanner glass or face-up in the ADF.

2.From the Home screen, touch E-mail.

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3.If prompted, type your user name and password.

4.Complete the From:, To:, and Subject: fields. Scroll down and complete the CC:, BCC:, and Message fields if appropriate. Your user name or other default information might appear in the From: field. If so, you might not be able to change it.

5.(Optional) Touch More Options to change the settings for the document that you are sending (for example, the document’s original size). If you are sending a two-sided document, you should select Sides and an option with a two-sided original.

6.Press Start to begin sending.

7.When you are finished, remove the original document from the scanner glass or ADF.

Use the auto-complete function

When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter, or continue typing the name until autocomplete finds the correct entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book.

Use the address book

You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists.

NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more information, see the embedded Web server guide on the device CD.

Create a recipient list

1.From the Home screen, touch E-mail.

2.Complete one of the following steps:

Touch To: to open the keyboard screen, and then type the recipients' e-mail addresses. Separate multiple e-mail addresses with a semicolon or by touching Enter on the touchscreen.

Use the address book.

a.On the Send E-mail screen, touch the address book button () to open the address book.

b.Navigate the entries in the address book by using the scroll bar. Hold down the arrow to scroll quickly through the list.

c.Highlight the name to select a recipient, and then touch the add button ().

You can also select a distribution list by touching the drop-down list at the top of the screen and then touching All, or add a recipient from a local list by touching Local in the drop-down list. Highlight the appropriate names, and then touch to add the name to your list of recipients.

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You can remove a recipient from your list by scrolling to highlight the recipient, and then touching the remove button ().

3.The names in the recipient list are placed in the text line of the keyboard screen. If you want, you can add a recipient that is not found in the address book by typing the e-mail address on the keyboard. After you are satisfied with your recipient list, touch OK.

4.Touch OK.

5.Finish typing information in the CC: and Subject: fields on the Send E-mail screen, if necessary. You can check the list of recipients by touching the down arrow in the To: text line.

6.Press Start.

Use the local address book

Use the local address book to store frequently used e-mail addresses. If using HP Digital Sending Software, the local address book also can be shared between devices that use the same DSS server.

You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also add or delete addresses in the address book.

To open the address book, touch the address book button ().

Add e-mail addresses to the local address book

1.Touch Local.

2.Touch .

3.(Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK.

The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself.

4.Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK.

Delete e-mail addresses from the local address book

You can delete e-mail addresses that you no longer use.

NOTE: To change an e-mail address, you must first delete the address and then add the corrected address as a new address in the local address book.

1.Touch Local.

2.Touch the e-mail address that you want to delete.

3.Touch .

The following confirmation message appears: Do you want to delete the selected address(es)?

4.Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen.

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Scan to a folder

If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell.

1.Place the document face-down on the scanner glass or face-up in the ADF.

2.From the Home screen, touch Network Folder.

3.In the Quick Access Folders list, select the folder in which you want to save the document.

4.Touch the File Name field to open the keyboard pop-up screen, and then type the file name.

5.Touch Send to Network Folder.

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Scan to a workflow destination

NOTE: This device feature is provided by the optional Digital Sending Software product.

If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display. The system administrator can also designate a printer as a workflow destination, which allows you to scan a document and then send it directly to a network printer for printing.

1.Place the document face-down on the scanner glass or face-up in the ADF.

2.From the Home screen, touch Workflow.

3.Select the destination to which you want to scan.

4.In the Text Field field, type the data that you want to accompany the file, and then touch Send Workflow.

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Send a digital fax

Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/9250c_software.

With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways:

LAN fax sends faxes through a third-party fax provider.

Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax.

Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user’s e-mail.

For complete information about using digital faxing, see the documentation that is provided with the HP Digital Sending Software.

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5 Manage and maintain the device

This chapter describes how to manage and maintain the device:

Use information pages

Use the embedded Web server

Use HP Web Jetadmin software

Controlling digital-sending security

Replace supplies and parts

Clean the device

Upgrade the firmware

Calibrate the scanner

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51

Use information pages

From the control panel touchscreen, view pages that give details about the device and its current configuration.

Page description

How to view the page

 

 

 

 

 

 

 

Configuration page

1.

From the Home screen, touch Administration.

Shows device settings and installed

2.

Touch Information.

accessories.

3.

Touch Configuration/Status Pages.

 

 

4.

Touch Configuration Page.

 

5.

Touch Show.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: If the device contains an HP Jetdirect print server or an optional

 

 

 

 

 

 

 

 

 

hard disk drive, additional configuration pages that provide information about

 

 

 

 

 

 

 

 

 

those devices appear.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Usage page

1.

From the Home screen, touch Administration.

Shows a page count for each size of

2.

Touch Information.

paper scanned, the number of one-

3.

Touch Configuration/Status Pages.

sided (simplexed) or two-sided

(duplexed) pages, and the average

4.

Touch Usage Page.

percentage of coverage.

 

5.

Touch Show.

 

 

 

 

 

 

 

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Use the embedded Web server

NOTE: If you use the HP Digital Sending Software provided on the digital sender software CD, you must use the HP MFP DSS Configuration Utility to perform the functions below described in this section. See the HP Digital Sending Software Support Guide on the documentation CD for configuration instructions.

View device control status information

View and change the device control panel menu configuration

View internal pages

Receive notification of device events

View and change network configuration

View support content that is specific to the current state of the device

When the device is connected to the network, the embedded Web server is automatically available.

To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server.

Open the embedded Web server by using a network connection

1.In a supported Web browser on your computer, type the device IP address or host name in the address/URL field. To find the IP address or host name, either touch the Network Address button on the device control panel touchscreen or view the configuration page.

NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the future.

2.The embedded Web server has three tabs that contain settings and information about the device: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.

See Embedded Web server sections on page 54 for more information about each tab.

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Use the embedded Web server 53

Embedded Web server sections

Tab or section

Options

 

 

Information tab

Device Status: Shows the device status. To change the default settings, click

Provides device, status, and

Change Settings.

 

configuration information

Configuration Page: Shows the information found on the configuration page.

 

Supplies Status: Shows supplies ordering and recycling information. To order new

 

supplies, click Shop for Supplies in the Other Links area on the left side of the

 

window.

 

Event log: Shows a list of all device events and errors.

 

Usage page: Shows a summary of the number of pages the device has scanned,

 

grouped by size and type.

 

Device Information: Shows the device network name, address, and model

 

information. To change these entries, click Device Information on the Settings tab.

 

Control Panel: Shows messages from the device control panel, such as Ready or

 

Sleep mode on.

 

 

Settings tab

Configure Device: Allows you to configure device settings. This page contains the

Provides the ability to configure the

traditional menus found on devices using a control-panel display.

E-mail Server: Used in conjunction with the Alerts page to set up incoming and

device from your computer

 

outgoing e-mail, as well as to set e-mail alerts.

 

Alerts: Allows you to set up to receive e-mail alerts for various device and supplies

 

events.

 

AutoSend: Allows you to configure the device to send automated e-mails regarding

 

device configuration and supplies to specific e-mail addresses.

 

Security: Allows you to set a password that must be entered to gain access to the

 

Settings and Networking tabs. Enable and disable certain features of the

 

embedded Web server.

 

Authentication Manager: Allows you to set the device functions that require users

 

to successfully log in before use.

 

LDAP Authentication: Allows you to configure the digital sender to authenticate

 

against an LDAP server.

 

Kerberos Authentication: Allows you to configure the digital sender to authenticate

 

against a Kerberos Domain Controller.

 

Edit Other Links: Allows you to add or customize a link to another Web site. This

 

link is displayed in the Other Links area on all embedded Web server pages.

 

Device Information: Allows you to name the device and assign an asset number to

 

it. Enter the name and e-mail address for the primary contact who will receive

 

information about the device.

 

Language: Allows you to determine the language in which to display the embedded

 

Web server information.

 

Date & Time: Allows time synchronization with a network time server.

 

Wake Time: Allows you to set or edit a wake time for the device.

 

 

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Tab or section

Options

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: The Settings tab can be password-protected. If this device is on a

 

 

 

 

 

 

 

 

 

network, always consult with the system administrator before changing settings

 

 

 

 

 

 

 

 

 

on this tab.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Digital Sending tab

General Settings: Allows you to provide or change administrator information.

Provides the ability to configure

E-mail Settings: Allows you to change such e-mail settings as e-mail server address,

device digital sending settings from

 

 

 

authentication requirements, and the default From address.

your computer

Send to Folder: Allows you to enable or disable the send-to-folder feature, define

 

 

 

 

 

network folders that can receive files, and set network folder settings.

 

Addressing: Allows you to configure the device to use an LDAP address book and

 

 

 

 

server.

 

Address book: Allows you to add a predefined list of destination e-mail addresses

 

 

 

 

to the device address book.

 

Log: Allows you to view digital sending job information, including any errors that

 

 

 

 

occur.

 

Preferences: Allows you to configure general settings for the digital-sending

 

 

 

 

features, such as the default scanner settings.

 

 

Networking tab

Network administrators can use this tab to control network-related settings for the device

Provides the ability to change

when it is connected to an IP-based network. This tab does not appear if the device is

directly connected to a computer, or if the device is connected to a network using anything

network settings from your

other than an HP Jetdirect print server.

computer

 

 

 

 

 

 

NOTE: The Networking tab can be password-protected.

Other links

Contains links that connect you to the Internet

HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device.

Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as the ADF maintenance kit or paper.

Product Support: Connects to the support site for the device, from which you can search for help regarding general topics.

NOTE: You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.

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Use the embedded Web server 55

Use HP Web Jetadmin software

HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.

To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.

If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux. Browse to the HP Web Jetadmin host.

NOTE: Browsers must be Java-enabled. Browsing from an Apple PC is not supported.

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Controlling digital-sending security

The digital sender has been designed with security in mind. It includes a variety of features that work to protect the security of the digital-sending process.

Network authentication

The digital sender's most basic security feature is its ability to require a network login before a user can use the digital sending functions. This prevents unauthorized users from walking up to the device and sending documents. Additionally, the digital sender supports several authentication methods that offer a high level of encryption and security.

Secure e-mail

A number of third-party software vendors offer services for secure e-mail delivery. The Secondary e- mail feature is designed to work with one of these third-party software programs for users that require an extra measure of data security. For more information, see the DSS support guide.

Restrict software access

In order to keep the digital sender secure, you must also restrict access to the software programs that can be used to configure the device. By default, the digital-sending configuration options in the embedded Web server (EWS) are disabled when the digital sender begins using the HP DSS service. The digital sender can then only be configured by using the HP MFP DSS Configuration Utility. This centralizes configuration tasks and helps control security. You should make sure that the HP DSS is installed on a secure server and that the HP MFP DSS Configuration Utility cannot be used by unauthorized users.

In addition, you can also set a password in EWS to prevent access to the device-settings tabs. After the password has been set, users can only see the EWS Information tab. For more information about the Security page, see the embedded Web server guide on the device CD.

The final software program that can be used to control the digital sender is the HP Web Jetadmin program. This program can also be configured to require a password before any changes can be made. It should also be installed on a secure server and should be protected from unauthorized use.

Security lock

The security lock is a mechanical lock that prevents the removal of internal device components. The lock used is a third-party computer lock such as the ones that are used to secure laptop computers. Purchase the lock separately, and then install it on the device in the location shown in this figure.

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Controlling digital-sending security 57

Replace supplies and parts

Replace the mylar sheet

If you start to see vertical streaks on the scanned images, as shown in the figure below, you might need to replace the mylar sheet at the base of the ADF. The device ships with an envelope containing three extra mylar sheets and installation instructions. The envelope is in a pocket behind the ADF vinyl backing, as shown in the following figure.

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

Follow the instructions that come in the envelope to replace the mylar sheet.

NOTE: If necessary, you can order extra mylar sheet replacement kits from you HP sales representative. The HP part number is Q6496A.

Replace the ADF Maintenance Kit

The device notifies you when it is time to replace the ADF Maintenance Kit by showing a message on the control-panel display. You can view the remaining life of the Maintenance Kit at any time by pressing the Status button on the control panel or visiting the EWS Supplies Status page (see the embedded Web server guide on the device CD).

The ADF Maintenance Kit includes the following items:

One pickup roller assembly

One separation pad

One mylar sheet kit

An instruction booklet

Follow the instructions that come with the kit to install it.

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After replacing the kit, reset the New Document Feeder Kit setting.

1.On the Home screen, touch Administration.

2.Scroll down and touch Resets.

3.Touch Reset Supplies.

4.Touch New Document Feeder Kit.

5.Touch Yes, and then touch Save.

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Replace supplies and parts 59

Clean the device

During the scanning process, paper and dust particles can accumulate inside the device. Over time, this buildup can cause problems, such as specks on scanned documents.

Clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.

Clean the glass

Clean the glass only if dirt is visible, or if you see poor scan quality (such as streaking).

Clean the glass surface by wiping it gently with a clean, damp, lint-free cloth. Use an ammoniabased surface cleaner to dampen the cloth.

CAUTION: Do not pour or spray liquids directly onto the glass. Do not press hard on the glass surface, as this could break the glass.

Clean the touchscreen

Clean the touchscreen when needed to clear away fingerprints or dust build-up. To clean it, wipe the touchscreen gently with a clean, water-dampened, lint-free cloth.

CAUTION: Use water only. Solvents or cleaners can damage the touchscreen. Do not pour or spray water directly onto the touchscreen.

Clean the ADF delivery system

1.Lift the top part of the digital sender.

2.Locate the white, vinyl ADF backing.

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3.Locate the white, vinyl calibration strips.

4.Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth.

5.Close the top of the digital sender.

Clean the ADF rollers

You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF.

CAUTION: Cleaning the rollers too frequently could introduce dust into the device.

1.Open the scanner lid.

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Clean the device 61

2.Locate the rollers near the vinyl calibration strips.

3.Wipe the rollers gently with a clean, water-dampened, lint-free cloth.

CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device.

4.Close the scanner lid.

5.Push the release button to open the ADF cover.

6.Locate the rollers.

7.Wipe the rollers with a clean, water-dampened, lint-free cloth.

CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device.

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8.Locate the separation pad.

9.Wipe the pad with a clean, water-dampened, lint-free cloth.

10.Close the ADF cover.

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Clean the device 63

Upgrade the firmware

The HP 9250C Digital Sender features remote firmware update (RFU) capability. Use the following steps for remotely upgrading digital-sender firmware. These steps are explained in more detail in the following sections.

1.Determine the current level of firmware installed on the device.

2.Go to the Web site and find out whether a new version is available. If it is, download the latest firmware to your computer.

3.Download the new firmware to the device.

Determine the current level of firmware

1.Open the configuration page on the device control panel. See Use information pages on page 52

2.Scroll to the configuration section marked Device Information to find the firmware date code. The firmware date code looks something like this: 20030502 05.003.0

Download new firmware from the HP Web site

To find the most recent firmware upgrade for the digital sender, go to www.hp.com/go/ 9250c_firmware. This page also contains instructions about how to download the new firmware version.

Download the new firmware version from the Web site, and then use one of the methods in the following sections to update the digital sender firmware.

Use FTP to upgrade the firmware on a direct network connection

The device must be in a "Ready" state to receive an .RFU file update. Any jobs that are ahead of the RFU job in the queue are completed before the update is processed.

The elapsed time for an update depends on the I/O transfer time, as well as the time that it takes for the device to reinitialize. The I/O transfer time depends on a number of things, including the speed of the host computer that is sending the update. If the remote firmware update process is interrupted before the firmware is downloaded (while Receiving Upgrade appears on the control-panel display), the firmware file must be sent again. If power is lost during the flash DIMM update (while the Performing Upgrade message appears on the control-panel display), the update is interrupted and the message Resend Upgrade appears (in English only) on the control-panel display.

Follow these instructions to perform the upgrade by using FTP.

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NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults.

1.If you do not already have it, get the TCP/IP address of the digital sender from the EIO Jetdirect page. The HP Jetdirect page is the second page that you see when viewing the configuration page on the control panel.

NOTE: Before connecting to the digital sender, make sure that it is not in Sleep mode. Also make sure that any error messages are cleared from the control-panel display.

2.Open a command window on your computer.

3.Type: ftp <TCP/IP ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90.

4.Press Enter on the keyboard.

5.When prompted for the user name, press Enter.

6.When prompted for the password, press Enter.

7.Type bin at the command prompt.

8.Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in the command window.

9.Type put <FILENAME>, where <FILENAME> is the path to the .RFU file that was downloaded from the Web. For example, type put C:\LJ\9250FW.RFU, and then press Enter.

NOTE: If the file name or path includes a space, you must enclose the file name or path in quotation marks. For example, type put "C:\MY DOCUMENTS\LJ\9250FW.RFU"

The following series of messages appears in the command window:

200 PORT command successful

150 Opening BINARY mode data connection

226 Ready

226 Processing Job

226 Transfer complete

Then, a message containing transfer-speed information appears.

10.The download process begins and the firmware is updated on the device. This can take about five minutes. Let the process finish without further interaction with the device or computer.

NOTE: The digital sender automatically restarts the firmware after processing the upgrade.

11.At the command prompt, type bye to exit the ftp command.

12.At the command prompt, type exit to return to the Windows interface.

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Upgrade the firmware 65

Use a USB connection to upgrade the device firmware

If the device is connected over a USB connection, follow these instructions:

1.From a command prompt or in an MS-DOS window, type copy /b <FILENAME>\ \<COMPUTERNAME>\<SHARENAME>, where <FILENAME> is the name of the .RFU file (including the path), <COMPUTERNAME> is the name of the computer from which the device is being shared, and <SHARENAME> is the device share name. For example, type the following:

copy /b 3000fw.rfu\\your_computer\9250c

NOTE: If the file name or path includes a space, you must enclose the file name or path in quotation marks. For example, type C:\>copy /b "c:\My Documents \xxxxfw.rfu" \\your_computer\clj3000.

2.Press Enter on the keyboard. After several status messages appear on the device control panel, the message 1 file(s) copied appears on the computer screen.

3.The download process begins and the firmware is updated on the device. This can take several minutes. Let the process finish without further interaction with the device or the computer.

NOTE: The device automatically turns off and then on again to activate the update; this can happen more than once. At the end of the update process, the Ready message appears on the control panel. Do not turn off the device or interfere with the update until you see this message.

4.At the device control panel, open the configuration page and verify that the firmware revision number matches the revision of the current update.

Use HP Web Jetadmin to upgrade the firmware

This procedure requires that you have HP Web Jetadmin Version 7.0 or later installed (see Use

HP Web Jetadmin software on page 56). Complete the following steps to update a single device through HP Web Jetadmin after downloading the .RFU file from the HP Web site.

1.Start HP Web Jetadmin.

2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

3.Expand the Device Lists folder and select All Devices. Locate the digital sender that you want to update in the list of devices, and then click to select it.

4.Locate the drop-down box for Device Tools in the upper-right corner of the window. Select Update Printer Firmware from the action list.

5.Click Browse under Upload New Firmware Image and navigate to the location of the .RFU file that you downloaded from the Web at the start of this procedure. Select the file.

6.Click Upload to move the .RFU file to the correct location on the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

7.Select the new .RFU date code from the Select New Firmware Version drop-down menu.

8.Click Update Firmware Now. HP Web Jetadmin sends the selected .RFU file to the device. The digital-sender control panel shows messages that indicate the progress of the upgrade. At the end of the upgrade process, the digital sender restarts the firmware.

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Upgrade the HP Jetdirect Inside firmware

The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital-sender firmware. This procedure requires that you have HP Web Jetadmin Version 6.2 or greater installed. Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin.

1.Open the Web Jetadmin program.

2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

3.Select the device that you want to update.

4.In the Device Tools drop-down list, select Jetdirect Firmware Update.

5.Under Jetdirect firmware version the Jetdirect model number and current firmware version are listed. Make a note of these.

6.Go to www.hp.com/go/wja_firmware.

7.Scroll down to the list of Jetdirect model numbers and find the model number that you wrote down.

8.Look at the current firmware version for the model, and see if it is later than the version that you wrote down. If it is, right-click on the firmware link, following the instructions on the Web page to download the new firmware file. The file must be saved into <drive>:\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT on the computer that is running the HP Web Jetadmin software.

9.In Web Jetadmin, return to the main device list and select the digital sender again.

10.In the Device Tools drop-down list, select Jetdirect Firmware Update again.

11.On the Jetdirect firmware page, the new firmware version appears under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware.

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Upgrade the firmware 67

Calibrate the scanner

Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.

Scanner calibration should be carried out only if you notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely.

1.From the Home screen, touch Administration.

2.Touch Troubleshooting.

3.Place the calibration sheet that came with the digital sender on the flatbed scanner.

NOTE: If you do not have the calibration sheet that came with the digital sender, go to www.hp.com/go/9250c_scanner_cal to download and then print the sheet.

4.Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box.

The device starts the calibration process, and Calibrating appears on the touchscreen status line until the process is complete.

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6 Problem solving

This information is organized to help you resolve device problems. Choose the general topic or type of problem from the following list.

Sources for information about problems

Control-panel messages

Jams

Solve e-mail problems

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69

Sources for information about problems

Source

Description

 

 

Control-panel lights

Start LED light—The Start LED light is green when the

 

device is ready to scan, and amber if an error exists.

 

Ready LED light—The green Ready LED light is on

 

when the device is online and ready to scan. It flashes

 

when a job is paused. It is off if the device is paused or

 

unable to send data.

 

Data LED light—The green Data LED light is on when

 

the device is processing a job but has been paused. It is

 

off when no job is available to be processed. It flashes

 

when the device is transmitting data.

 

Attention LED light—If the red Attention LED light is on,

 

the device has encountered a critical error. If it flashes,

 

the device has encountered an error that requires user

 

attention. If it is off, the device is operating normally.

 

Sleep LED light—If the green Sleep LED light is on, the

 

device is in Sleep mode. Press the Sleep button or touch

 

the device touchscreen to exit Sleep mode.

 

See Control-panel layout on page 12 for the location of these

 

LED lights.

 

 

Control-panel messages

Messages appear on the control-panel display when problems

 

exist. See Resolve control-panel messages on page 71 for

 

a list of messages and recommended actions.

 

 

Event log

The event log is a record of digital sender use. It contains

 

messages (information, warning, or error) that can help you

 

resolve problems. See Troubleshooting menu on page 30.

 

 

HP Web Jetadmin software

This tool can be used to monitor and troubleshoot the digital

 

sender. See Use HP Web Jetadmin software on page 56 for

 

more information. You can also see the diagnostics and

 

troubleshooting topics in the HP Web Jetadmin software online

 

help for details.

 

 

Embedded Web server (EWS)

Use the EWS to view digital-sender status information,

 

determine the remaining life on the ADF Maintenance Kit, view

 

and print internal pages, receive notification of digital-sender

 

events, and view and change the network configuration. See

 

the embedded Web server guide on the device CD for more

 

information.

HP MFP DSS Configuration Utility or Windows event log error messages

If an error occurs with the HP DSS software you might see an error message appear in the HP MFP DSS Configuration Utility or in the Windows event log. See the DSS support guide for information on these error messages.

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Control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the device.

Message type

Description

 

 

 

 

 

 

 

Status messages

Status messages reflect the current state of the device. They inform you of normal device operation

 

and require no interaction to clear them. They change as the state of the device changes. Whenever

 

the device is ready, not busy, and has no pending warning messages, the status message Ready

 

appears if the device is online.

 

 

 

 

 

 

 

Warning messages

Warning messages inform you of data and scan errors. These messages typically alternate with the

 

Ready or status messages and remain until you touch OK. Some warning messages are clearable.

 

If Clearable Warnings is set to Job on the device Device Behavior menu, the next job clears these

 

messages.

 

 

 

 

 

 

 

Error messages

Error messages communicate that some action must be performed, such as clearing a jam.

 

Some error messages are auto-continuable. If Auto-Continue is set on the menus, the device will

 

continue normal operation after an auto-continuable error message appears for 10 seconds.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: Pressing any button during the 10-second auto-continuable error message

 

 

 

 

 

 

 

 

 

overrides the auto-continue feature, and the button function takes precedence. For example,

 

 

 

 

 

 

 

 

 

pressing the Stop button pauses scanning and offers the option to cancel the job.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the device off and then on. These messages are not affected by the Auto-Continue setting. If a critical error persists, service is required.

Resolve control-panel messages

Table 6-1 Control-panel messages

Control panel message

Description

Recommended action

 

 

 

11.XX - Internal clock error To continue

The device real time clock has experienced

Whenever the device is turned off and then

touch OK

an error.

turned on again, set the time and date at the

 

 

control panel. See Time/Scheduling menu

 

 

on page 19.

 

 

If the error persists, you might need to replace

 

 

the formatter.

 

 

 

30.1.YY Scanner failure

An error has occurred in the scanner.

Turn the device off and then on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

49.XXXXX ERROR To continue turn off then on

A critical firmware error has occurred.

Turn the device off, and then turn the device on.

If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/9250c.)

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Table 6-1 Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

54.XX ERROR To continue turn off then on

A temporary error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

57.X ERROR To continue turn off then on

A temporary error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

58.XX ERROR To continue turn off then on

A temporary error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

59.XY ERROR To continue turn off then on

A temporary error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

79.XXXX ERROR To continue turn off then

A critical hardware error occurred.

Turn the device off, and then turn the device

on

 

on.

 

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

8X.YYYY EIO ERROR To continue turn off

The EIO accessory card has encountered a

Try the following actions to clear the

then on

critical error, as specified by YYYY.

message.

 

 

1.

Turn the device off, and then turn the

 

 

 

device on.

 

 

2.

Turn the device off, reinstall the EIO

 

 

 

accessory, and then turn the device on.

 

 

3.

Replace the EIO accessory.

 

 

 

8X.YYYY EMBEDDED JETDIRECT ERROR

The embedded HP Jetdirect print server has

Turn the device off, and then turn the device

To continue turn off then on

encountered a critical error, as specified by

on.

 

 

YYYY.

If this message persists, contact an HP-

 

 

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/9250c.)

 

 

 

Access denied menus locked

The control panel function that you are trying

Contact the network administrator.

 

to use has been locked to prevent

 

 

 

unauthorized access.

 

 

 

 

 

 

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Table 6-1 Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Authentication Required

Authentication has been enabled for this

 

feature or destination. A username and

 

password are required.

Type the user name and password, or contact the network administrator.

Authentication Required To Use This

A user name and password are required.

Type the user name and password, or contact

Feature

 

the network administrator.

 

 

 

Check the glass and remove any paper To

A digital send or copy job has been performed

Remove the original document from the

continue press Start

from the scanner glass, but the original

scanner glass, and then press Start.

 

document needs to be removed.

 

 

 

 

Close flatbed cover during initialization

The scanner cannot initialize while the

Close the scanner cover.

 

scanner cover is open.

 

 

 

 

Digital send communication error

An error has occurred during a digital send

Contact the network administrator.

 

task.

 

 

 

 

Document feeder bin full

The document feeder (ADF) ouput bin is full.

Remove all media from the document feeder

 

 

(ADF) output bin.

 

 

 

Document feeder cover open

The document feeder (ADF) cover is open.

Close the document feeder (ADF) cover.

 

 

Follow the instructions in the onscreen dialog

 

 

box.

 

 

 

Document feeder empty

The document feeder (ADF) does not contain

Load paper in the document feeder (ADF)

 

paper.

input tray.

 

 

 

Document feeder paper jam

Media is jammed in the document feeder

Follow the instructions in the onscreen dialog

 

(ADF).

box. See Clear jams on page 75.

 

 

 

Document feeder pick error

The document feeder (ADF) experienced an

Make sure that your original contains no more

 

error while picking media.

than 50 pages. Follow the instructions in the

 

 

onscreen dialog box.

 

 

 

Flatbed Cover Open

The device scanner cover is open.

Close the scanner cover.

 

 

 

Folder list is full. To add a folder, you must

The device limits the number of folders that

Delete an unused folder to add a new folder.

first delete a folder.

can be established.

 

 

 

 

Front side optical system error

The scanner has experienced an error.

To temporarily clear the message so you can

 

 

send a fax or send e-mail, touch Hide. If this

 

 

message persists, contact an HP-authorized

 

 

service or support provider. See the HP

 

 

support flyer or go to www.hp.com/support/

 

 

9250c.

 

 

 

HP digital sending: delivery error

A digital send job has failed and cannot be

Send the job again.

 

delivered.

 

 

 

 

Jam in document feeder

Media is jammed in the document feeder

Remove jammed media from the document

 

(ADF).

feeder (ADF). Follow the instructions in the

 

 

onscreen dialog box, or see Clear jams

 

 

on page 75.

 

 

If the message persists after all jams have

 

 

been cleared, a sensor might be stuck or

 

 

broken. Contact an HP-authorized service or

 

 

support provider. See the HP support flyer, or

 

 

go to www.hp.com/support/9250c.

 

 

 

LDAP server is not responding. Contact

The LDAP server has exceeded the time out

Verify the LDAP server address. See Solve

administrator.

value for an address request.

e-mail problems on page 77. Contact the

 

 

network administrator.

 

 

 

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Control-panel messages 73

Table 6-1 Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Network connection required for digital

A digital-sending feature has been

Verify the network connection. Contact the

sending. Contact administrator.

configured, but a network connection is not

network administrator.

 

detected.

 

 

 

 

Novell Login Required

Novell authentication has been enabled for

Enter Novell network credentials to access

 

this destination.

the copy and fax features.

 

 

 

Password or name is incorrect. Please

The user name or password was typed

Retype the user name and password.

enter correct login.

incorrectly.

 

 

 

 

Scan failure Press Start to rescan

The scan was unsuccessful and the

If necessary, reposition the document to

 

document needs to be rescanned.

rescan it, and then press Start.

 

 

 

SMTP gateway not responding

The SMTP gateway has exceeded a time out

Verify the e-mail server address. See Solve

 

value.

e-mail problems on page 77. Contact the

 

 

network administrator.

 

 

 

The folder you have entered is not a valid

The folder name was entered incorrectly, or

Re-enter the folder name correctly, or add the

folder.

the folder does not exist.

folder.

 

 

 

Unable to connect

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send fax. Please check fax

The device is unable to send a fax job.

Contact the network administrator.

configuration.

 

 

 

 

 

User name or password is incorrect.

The user name or password was typed

Retype the user name and password.

Please re-enter.

incorrectly.

 

 

 

 

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Jams

Avoid jams

Use the following information to avoid jams when using the ADF.

When loading paper into the ADF, ensure that the paper stack is square and straight and the paper guides are adjusted to the width of the page to be scanned

Do not overload the ADF. The ADF was designed to hold 50 sheets of 75 g/m2 (20 lb) bond paper.

If the paper to be scanned using the ADF was previously folded, flatten it to the best of your ability. Try to remove all wrinkles and folds from the paper.

If the paper to be scanned using the ADF was previously stapled, it might be necessary to “fan” the corner of the page where the staple was inserted. Often, the hole that the staple created makes the pages stick together (that is, interlocks the pages).

Remove any stick-on notes or labels that are affixed to the pages being scanned. If the labels have deposited excessive residual adhesive to the paper, you might have to clean it off the paper before it is sent through the ADF.

Paper that has been three-hole punched, been removed from a wire-comb or plastic comb binding, or has perforations might be difficult to send through the ADF.

If the leading edge of the page to be scanned is excessively worn or frayed, try rotating the paper before scanning.

Paper can acclimatize to the environment around it. If the operating environment is excessively dry, the paper might become dry and subject to static electricity. Excessively dry sheets of paper tend to stick together, which might lead to difficulty when feeding through the ADF.

Clear jams

Follow these instructions to clear paper jams in the digital-sender ADF.

1.Press the release button to open the ADF cover.

2.Remove any jammed media from this area.

3.Make sure that you have removed all of the pieces of torn media.

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4.Close the ADF cover.

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Solve e-mail problems

If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Open the configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages on page 52. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid.

Validate the e-mail server (SMTP gateway) address

NOTE: This procedure is for Windows operating systems.

1.Open an MS-DOS command prompt: click Start, click Run, and then type cmd.

2.Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the SMTP gateway address.

3.Press Enter. If the SMTP gateway address is not valid, the response contains the message Could not open connection to the host on port 25: Connect Failed.

4.If the SMTP gateway address is not valid, contact the network administrator.

Validate the LDAP gateway address

NOTE: This procedure is for Windows operating systems.

1.Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address.

2.Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.

3.If the LDAP gateway address is not valid, contact the network administrator.

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A Service and support

Hewlett-Packard limited warranty statement

HP PRODUCT

DURATION OF LIMITED WARRANTY

HP 9250C Digital Sender

One-year on-site warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

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Hewlett-Packard limited warranty statement 79

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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Customer self repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

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Hewlett-Packard limited warranty statement for software

HP PRODUCT

DURATION OF WARRANTY

HP MFP DIGITAL SENDING SOFTWARE v. 4

90 days

 

 

1.HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace SOFTWARE PRODUCT media, which does not execute its programming instructions due to such defects.

2.HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to replace the SOFTWARE PRODUCT to a condition as warranted, HP may request that you uninstall the SOFTWARE PRODUCT and return it to HP for a refund.

3.ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from state to state, or province to province.

4.THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Note: The limited warranty for this product and accompanying software is located in the product documentation that you received with this product. Please review it at this time.

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

82 Appendix A Service and support

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Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

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Availability of support and service 83

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the digital sender will have the following maintenance agreement:

Next-Day Onsite Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

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B Specifications

Physical specifications

Electrical specifications

Power consumption specifications

Environmental specifications

Acoustic emissions

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85

Physical specifications

Table B-1 Physical specifications (without keyboard extended)

 

Height

Depth

Width

Weight

 

 

 

 

340.26 mm

571.82 mm

452.62 mm

23.09 kg

(13.40 inches)

(22.51 inches)

(17.82 inches)

(50 lbs)

 

 

 

 

Electrical specifications

Table B-2 Electrical specifications

Power requirements

100-240V (±10%)

 

50/60 Hz (±2 Hz)

 

 

Minimum recommended circuit capacity

1.0 Amp

 

 

WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This will damage the digital sender and void the product warranty.

Power consumption specifications

Table B-3 Power consumption (average, in watts)1

Scanning (55 ipm)2

Ready

Sleep

Off

98 W

35 W

15.7 W

0 W

1Values subject to change. See www.hp.com/support/9250c for current information.

2Power reported is highest value measured for color and monochrome scanning using all standard voltages.

3Default time from Ready mode to Sleep = 60 minutes.

4Heat dissipation in Ready mode = 123 BTU/Hour.

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Environmental specifications

Table B-4 Environmental specifications1

 

Recommended

Operating

Storage

 

 

 

 

Temperature

20° to 27°C

0° to 40°C

-30° to 60°C

 

(68° to 81°F)

(32° to 104°F)

(-22° to 140°F)

 

 

 

 

Relative humidity

15% to 80%

15% to 80%

15% to 85%

1 Values are subject to change. See www.hp.com/support/9250c for current information.

CAUTION: The operating environment should be stable, with no abrupt changes in temperature or humidity that might damage the device. If you move the device from a cold environment to a warm one, wait about two hours before using it.

Acoustic emissions

Table B-5 Acoustic emissions

Sound Power Level

Declared per ISO 92961

Scanning2

LWAd = 6.8 Bels (A) [68 dB (A)]

 

 

Ready

LWAd = 4.9 Bels (A) [49 dB (A)]

 

 

Sound Pressure Level - Bystander Position

Declared per ISO 92961

Scanning2

LpAm = 53 dB(A)

 

 

Ready

LpAm = 35 dB(A)

1Values are subject to change. See www.hp.com/support/9250c for current information.

2Configuration tested: Scanning simplex monochrome using ADF at 55 ppm and letter paper.

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C Regulatory information

FCC regulations

Environmental Product Stewardship program

Declaration of conformity

Country-/region-specific safety statements

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FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase separation between equipment and receiver.

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the device that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

90 Appendix C Regulatory information

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Environmental Product Stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O3).

Power consumption

Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

Material restrictions

This HP product does not contain added mercury.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP 9250C Digital Sender device

Type

Carbon monofluoride lithium battery BR1632

 

 

Weight

1.5 g

 

 

Location

On formatter board

 

 

User-removable

No

 

 

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Environmental Product Stewardship program 91

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org.

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.

For more information

To obtain information about these environmental topics:

Product environmental profile sheet for this and many related HP products

HP’s commitment to the environment

HP’s environmental management system

HP’s end-of-life product return and recycling program

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.

92 Appendix C Regulatory information

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