Gateway 860 User Manual

Gateway 860 SATA NAS

User's Guide

Installing

Getting Help

Contents

1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front panel indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Rear panel indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

LCD screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Caring for your CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Selecting a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cabinet installation technical details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing on a table top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing into a server cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cabinet installation precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Turning on your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Turning off your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3 Customizing Your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Expanding connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Built-in networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Removing or installing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 Configuring the NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

View Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

View Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Shut Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

5 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Windows installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

System Image Restoration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Installing NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Uninstalling NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Running NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

NAS Explorer user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Finding a NAS on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Configuring the NAS’s network setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Configuring the search range setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Managing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

A Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . . .83

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Overview

Read this chapter to le arn about the features and
components of your NAS (N etwork Attached Storage).

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Chapter 1: Overview

Features

The Gateway 860 NAS is a 1U, high-density, powerful, rack-mountable system
that offers a new standard for flexible management and monitoring of servers
by network administrators. Features include:

■ FC-PGA (Flip-Chip Pin Grid Array) 478 processor socket that supports

■ Server Works GC-SL chipset consisting of the following:

■ Two gigabit Ethernet controllers

■ Four DDR 200/266 DIMM slots that accept a maximum memory capacity

®

Intel

Pentium® 4 processor up to 3.06 GHz with 533 MHz FSB

■ CMIC-SL (north bridge)

■ CIOBX2 (I/O bridge)

■ CSB5 (south bridge)

of 4 GB

■ One 64-bit/33 MHz PCI slot

■ Storage support f or:

■ One slim type CD drive

■ Four hot-swap Serial-ATA hard drive bays

■ Four hard drives with RAID configurations

■ Front control panel

■ LCD screen and control keypad

■ 2 USB ports

■ Power button

■ Serial port (for IPMI only)

■ Security lock

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■ Rear panel connec tors

■ PS/2 keyboard port

■ PS/2 mouse port

■ Serial port (for IPMI only)

■ SCSI port

■ VGA port

■ 2 LAN ports (RJ-45)

Features

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Chapter 1: Overview

Front

Enter button

USB ports

Power
button

Power

LED

RS-232 serial port

Lock

CD drive

Drive LEDs

Alarm LED

LAN LEDs

CD drive manu al eject h ole

CD drive LED

CD drive eje ct button

Item Description

Power LED Indicates the presence of power in the NAS.
Power button Press to turn the NAS on or off.
USB ports Connect USB peripheral devices to these ports.

Previous button

Next button

LCD screen

Exit button

BMC serial port Connect a UPS (uninterruptab le power supply) to thi s port.

This port is a serial management port for UPS and other
future options. This port communicates with the BMC
(Board Management Controller). For IPMI use only.

Lock Locks the bezel. The front panel is locked when the NAS

is shipped from the factory. To unlock the beze l, i ns ert the
supplied ke y into the lock and turn it countercloc kwise until

it points to the unlock icon.
Drive LED Indicates hard drive status and activity.
Alarm LED Indicates system status.
LAN LED Indicates LAN status and activity.

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Item Description

LCD screen Displays the NAS name, net w o rk settin gs, and number of

events logged by the NAS.
Next button Press to scroll through the menu and submenu items.
Previous button Press to scroll through the menu and submenu items.
Enter button Press to choose an option, to in crease the nu merical value

of a setting, to make a selection, or change a setting.
Exit button Press to close a submenu or return to the menu.
CD drive CD drive for insta lling sof tware.
CD drive LED Indicates CD drive activity.
CD drive eject button Opens the CD drive’s disc tray.

Front

CD drive manual eject
hole

Insert a straightened paper clip into this hole to manually

open the disc tray when the NAS is off.

Front panel indicator s

LED Green Orange Meaning

Power On The NAS is on.

Off The NAS is off.

HDD (0, 1, 2, 3) On Off Hard drive status is normal.

Off On Hard drive activity.

. Off Off No hard drive activity.

Y ou c an remove a h ard drive from
the drive bay or hot-swap drives
when a hard drive is in this st ate .
For instructions on how to remove
a hard dri ve, see “Removing or

installing a hot-swap hard drive”
on page 37.

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Chapter 1: Overview

LED Green Orange Meaning

Alarm On Off NAS is operating normally.

LAN1 and 2 On Off Network link is established.

Off On System error.
Off Off NAS is not turned on.

On On Network link is established and

running at its supported speed.

■

Off Off

Network link is not established.

■

The LAN cable is not working.

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Rear

Rear

Power connector

Cover screw

Item Description

Cover screws Secure the to p access cover.

Fan

PS/2 keyboard port

PS/2 mouse port

Fan

LAN activity LED

LAN speed LED Cover screw

LAN jacks

VGA
port

RS-232
serial
port

SCSI
connector

Power connector Plug the power cord into this connector.
Fan Cools the NAS. Be careful not to block the fan's

ventilation holes. If the ventilation holes are
blocked, overheating may occur.

LAN activity indicator Green indicates a link on the NAS’s LAN port.

When the indicator is blinking, there is LAN
activity in the NAS’s LAN por t.

■

LAN speed LED

Green indicates the NAS is connected to a
Gigabit Ethernet hub.

■

Orange indicates the NAS is connected to a
100 Megabit Ethernet hub.

■

When the indicator is not lit, the NAS is
connected to a 10 Megabit Ethernet hub.

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Chapter 1: Overview

Item Description

PS/2 keyboard port Plug a PS/2 keyboard into this port.
PS/2 mouse port Pl ug a a PS/2 mouse int o this por t.
LAN jacks (LAN1, LAN2) Plug 10 Base-T, 100 Base-TX, or 1000 Base-T

VGA port Plug a moni tor into t his por t.
RS-232 serial port Plug a UPS or other serial device into this port.
SCSI connector Plug a SCSI device into this connector.

Rear panel indicators

LED Green Orange Meaning

LINK-ACT On Network link is established.

Blinking Network link is running and

Off

network cables into these jacks.

transferring data.

■

Network link is not established.

■

The LAN cable is faulty.

Speed On Off Network link is estab lished and i s

running at its maximum
supported speed.

Off On Network link is estab lished a nd is

running at 100 Mbps.

Off Off Network link is estab lished a nd is

running at 10 Mbps.

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LCD screen

The LCD screen is a 2-line by 12-character screen that lets you see the name,
settings, date and time, event status, CPU temperature, and fan speed of the
NAS. Normally the NAS name and the IP address of the LAN 1 or 2 connection
also appears on the LCD screen.

A configuration program built into the NAS lets you configure the network
settings, view general data about the NAS, and turn off or restart the NAS. The
utility includes the following configuration information:

■ Product information

■ Network information

■ Date and time

■ Processor temperature

■ Fan speed

■ Event log

Navigate the utility by using the following keys:

LCD screen

Buttons Function

Enter Press this button to:

■

Choose an option from the menu.

■

Increase the numerical value of a setting.

■

Select and change an option’s setting.

Exit Press this button to close a submenu or return to the

menu.

Next and
Previous

Press these buttons to:

■

Move the arrowhead and scroll through the menu and

submenu.

■

Move from one field to another.

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Chapter 1: Overview

Storage

The NAS supplies you with the following media storage:

■ CD drive

■ High-capacity Serial-ATA hard drive

CD drive

The CD drive lets you access data on CDs. The drive cannot read DVDs or burn
CD-Rs or CD-RWs.

To insert a CD into the CD drive:

1 Press the eject button located on the front of the CD drive. The disc tray

opens.

2 Place the CD onto the disc tray. Make sure that the label or title side of

the disc is facing upward.

Warning H old the di sc by the edge s to avoid leaving smudges or

3 Slide the disc tray into the NAS until it clicks into place.

To open the CD tray:

■ To open the disc tray when the NAS is turned on, press the eject button.

- OR ­To open the disc tray when the NAS is turned off, insert a straightened

paper clip into the manual eject hole.

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fingerprints.

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Caring for y our CDs

■ Keep your CDs in a CD case when not in use to avoid scratches or other

damage. Any kind of dirt or damage can affect the data on the disc or stop
the drive from successfully reading the disc.

■ When handling discs, always hold them by the edges to avoid smudges

or fingerprints.

■ When cleaning discs, use a clean, dust-free cloth and wipe in a straight

line from the center to the edge. Do not wipe in a circular motion.

■ Clean your CD drive periodically.

Hard drive

Your NAS came installed with four hot-swap hard drives. By default, the NAS
is configured with the RAID (redundant array of independent disks)
configurations, either RAID 0 (striped), RAID 1 (mirrored), or RAID 5 (striped
with parity).

The NAS uses a Promise PDC20275 IDE controller to support the ATA/133
channel and a high-performance ARC600-66 IDE RAID controller with four
Marvell 8818030 bridges to support the four hot-swap SATA hard drives.

Storage

When correctly configured, the NAS ca n pro vide non-stop ser v ice with a high
degree of fault tolerance through the use of RAID technology and advanced
array management features. The hard drive can be configured to RAID levels
0, 1 (0+1), 5, and 10.

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Chapter 1: Overview

Hardware RAID lay out

The NAS is recognized by the host computer’s operating system as two logical
drives. The two logical drives are configured to RAID levels 0+1 and 5. The
system volume, installed with the host operating system, is organized as
RAID 0+1 and the data volume is organized as RAID 5.

The volume layout for the NAS is illustrated below.

Disk 1 Disk 2 Disk 3 Disk 4

V olume configuration

The organized volumes on the NAS include:

Raid 5

Raid 0

Raid 1Raid 1

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■ System vol ume

This volume is organized as a RAID 0+1 volume. This volume includes the
operating system image. The default size for thi s v olume is 10 GB. Use the
RAID Volume Configuration utility to configure the size. For more
information on how to use the RAID Volume Configuration utility, see

“RAID Configuration” on page 54.

■ Data volume

The remaining hard drive space is organized as the data volume using
RAID 5. For a NAS installed with four 120 GB hard drives, the data volume
size can be set to 345 GB.

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RAID volume computation

Depending on the hard drive capacity, the system volume and data volume
capacity can have different sizes. A simple formula to calculate dat a volume
size per RAID level is shown in the table below (where SSV is the size of the
system’s volume in gigabytes):

RAID level Formula

5 [{(Per drive capacity × 4) – 2 × SSV}/4] × 3
0+1 [{(Per drive capacity × 4) – 2 × SSV}/4] × 2
0 (Per drive capacity × 4) – 2 × SSV

Refer to the following table for changing the data volume of your hard drive
or changing the default configuration setting according to your data volume
size preference:

Storage

Drive capacity
(GB)

120 10 345 230 460
250 10 735 490 960

System
volume (GB)

Data volume
RAID 5 (GB)

Data volume
RAID 10 (GB)

Data volume
RAID 0 (GB)

Use the RAID configuration utility bundled with your NAS to change the system
volume size and RAID level of your hard drive. For more information, see “RAID

Configuration” on page 54.

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Chapter 1: Overview

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Setting Up

This chapter provides the instructions on how to set up
your NAS and conne ct basic and optional peri pherals.

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Chapter 2: Setting Up

Requirements

Selecting a site

Before unpacking and installing the NAS, select a suitable installation site for
maximum efficiency. Consider the following factors when choosing a site:

■ Near a grounded power outlet

■ Clean and dust-free

■ Sturdy surface free from vibration

■ Well-ventilated an d away from sources of heat

■ Protected from electromagneti c fields prod uced by electrical d evices such

as air conditioners and rad io and TV transmitters.

Important If your installation calls for placement on table top, install

the supplied rubber feet on the bottom of the chassis. For
more information, see “Installin g on a table t op” on

page 19.

Warnings

■ Do not attempt to modify or use the supplied AC power cord if it is not

the exact type required. A product with more than one power supply will
have a separate AC power cord for ea ch supply.

■ The power button on the NAS does not turn off AC power. To remove the

AC power from the NAS, you must unplug the AC power cord from the
wall outlet or power supply. The power cord is considered the disc onnect
device to the main (AC) power. The socket outlet that the NAS plugs into
should be installed near the equipment and should be easily accessible.

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Cabinet installation tec hnical details

T ake note of the following information when pl anning wher e and how to install
the NAS:

Ambient temperature

The maximum operating temperature of the NAS is 95°F (35°C) and the
relative humidity of the NAS is in the range 20% to 80% (non-condensing).
Careful consideration should be given to installing the NAS in an
environment compatible with 95°F (35°C) maximum ambient
temperature.

Height and weight

Before installing the NAS, make sure that the surface on which you are
setting it is strong enough to bear its weight and accommodate its size.

Dimensions (including front bezel): 17.3 × 1.7 × 24.1 inches
(440 × 43.4 × 612 mm)

Weight (approx imately, depend ing on con figurat ion): 42 lbs. (19 kg)

Requirements

Rack mounting

When mounting your NAS into a cabinet (equipment rack), make sure you
maintain correct mechanical load leveling to avoid hazardous conditions.

Po wer source

The NAS should be operated using only the type of power source indicated on
the product label.

■ Voltage: 100-240 V

■ Current: 6 A

■ Frequency: 50/60 Hz

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Chapter 2: Setting Up

Circuit o verloading

Appropriate consideration should be give n when co nnecting the supp ly circuit
to the NAS to avoid any circuit overload. The system nameplate rating should
be used when addressing concerns about circuit overload.

Warning Make sure that the site has the necessary capacity to

Reliable grounding

To avoid the potential for an electrical shock hazard, the rack assembly itself
must be suitably grounded, according to your local regional electrical codes.
This typically will require the rack to have its own separate ground. We
recommend you consult your local approved electrician.

Electrical shock

Do not operate the NAS unit without the top cover in place. Opening or
removing the cover may expose you to dangerous voltage and can cause
electrical shock.

handle the NAS. Overloading electrical supply circuits is
extremely hazardous.

Battery precautions

There may be a danger of explosion if the CMOS battery is incorrectly replaced.
Replace this battery with model CR2032 only. Use of another battery may
present a risk of fire or explosion. Dispose of used batteries according to
manufacturer's instructions.

Sufficient ventilation

The vents on the front panel an d the fan openings on th e rear panel provide
ventilation for the NAS. Make sure that these openings are not blocked and
that adequate ventilation is provided where the unit is installed.

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Installing on a table top

To install the NAS on a table top:

1 Attach the provided rubber feet to the NAS.
2 Place the NAS in an upright position so th at the botto m is facing up, then

apply the adhesive surfaces of the rubber feet on the bottom of the NAS
as illustrated below.

Installing on a table top

3 Place the NAS on the table top.

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Chapter 2: Setting Up

Installing into a server cabinet

Cabinet installation precautions

Before installing the NAS, take the following precautions:

■ The NAS is heavy. To minimize the chances of injuries, make sure that two

or more people help in installing the NAS.

■ Do not place heavy objects on the NAS.

■ Before installing, mark its intended position in the rack with a felt-tip pen .

Mounting the NAS so it is not level could result in malfunctions.

■ If you attach the two mounting ears in the forward position on each side

of the NAS, make sure that you use a four-point mounting configuration.
Do not use a two-point mounting configuration.

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Installing into a ser ver cabinet

To install the NAS into a server cabinet:

1 Use a screwdriver to remove the four screws that hold the plastic covers

to the sides of the NAS.

2 Use six of the supplied flat-head screws to attach the mounting ears on

both sides of the NAS.

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Chapter 2: Setting Up

3 Temporarily fasten the rails to the sides of the NAS using the supplied

round-head screws. Position the rails based on the rack de pth.

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4 Using the hexagonal head screws, fasten the brackets to the back of the

rack frame.

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Installing into a ser ver cabinet

5 Two or more people must assist in lifting the NAS. Slide the back of the

rails into the brackets.

6 Using the hexagonal screws, secure the mounting ears to the front of the

rack frame.

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Chapter 2: Setting Up

7 Fasten the back of the rails to the brackets with the round-head screws.

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Installing into a ser ver cabinet

8 Secure the rails on both sides of the NAS by tightening the round-head

screws.

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Chapter 2: Setting Up

Connecting cables

The NAS, a monitor, a keyboard, and a mouse constitute the basic NAS system.
Before connecting any other peripherals, first connect the keyboard and mouse
to test if the NAS is running correctly.

To connect the basic peripheral devices:

1 Connect the monitor cable into the monitor/VGA connector located on

the rear panel.

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Connecting cables

2 Connect the PS/2 keyboard and mouse into the PS/2 connectors located

on the rear panel.

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Chapter 2: Setting Up

3 Connect the power cord to the power co nnector located on the rear pa nel,

then connect the other end to a correctly grounded p ower outlet.

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Turning on y our NAS

After making sure that you have set up the NAS correctly and connected all
the required cables, you can turn on your NAS.

To turn on your NAS:

1 Open the control bay cover then press the power button. The NAS starts

and displays a welcome message. After that, a series of power-on self test
(POST) messages appear. The POST messages indicate whether the NAS is
running correctly.

Turning on your NAS

2 If the NAS does not turn on or boot after pressing the power button, go

to the next section for the possible cause of the boot failure.

3 Aside from the POST messages, you can determine if the NAS is in good

condition by checking if the following occurred:

■ Power indicator on the front panel is green.

■ Num Lock, Caps Lock, and Scroll Lock LEDs on the keyboard are on.

Important Your default Storage Server 2003 password is “gateway”.

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Chapter 2: Setting Up

Troubleshooting

If the NAS does not boot after you turn it on, check the following factors that
might have caused the boot failure:

■ The external power cable may be loosely connected. Check the power cable

connection from the power source to the power cable connector on the
rear panel. Make sure that the cable is correctly connected to the power
source and to the power cable connector.

■ No power comes from the grounded power outlet. Have an electricia n

check your power outlet.

■ Loose or incorrectly connected internal power cables. Ask a qualified

technician to assist you.

■ For more troubleshooting steps, see “Troubleshooting” on page 71.

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Turning off y our NAS

■ Do not use the power button to shut down the NAS.

■ When the NAS shuts down, a ll services running on the N AS are forcibly

terminated. Before shutting down the NAS, make sure no users are
currently accessing the NAS. If you shut down the NAS while a file is bein g
edited, the contents of the file may be damaged.

To turn off your NAS from Microsoft® Windows®:

1 On the Windows taskbar, click Start, Shut Down, then click OK. You can

then turn off all peripherals connected to your system.

- OR ­If your NAS cannot receive input from the keyboard or mouse, press and

hold the power button for at least four seconds. However, keep in mind
that shutting down the NAS in this manner may damage the file system.
If this happens, the file system will attempt to repair itself the next time
the NAS starts (the larger the file system on the NAS, the longer time
required for system repair.) If the file system cannot repair itself, some or
all of the data may be lost.

Turning off your N AS

To turn off your NAS from the front panel:

1 Press the Enter button.
2 Press the Next or Previous button to select ShutDown on the main menu,

then press the

Enter button.

3 Select Shutdown, then press the Enter button. The “Wait for host respond”

message appears. After a few seconds, the “Shutdown OK” message appears
and the NAS shuts down.

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Chapter 2: Setting Up

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Customizing

Your NAS

Read this chapter to learn how to add options an d install
or remove the hot-swap hard drives.

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Chapter 3: Customizing Your NAS

Precautions

Before you install any computer component, we recommend that you read the
following sections. These sections contain important ESD precautions along
with pre-installation and post-installation instructions.

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in your NAS. Prevent
ESD damage by following ESD guidelines every time you
open the case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off y our NAS and unplug the powe r cord
and network cables before opening the case.

Before opening the case, follow these guidelines:

■ Turn off your NAS.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your computer.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the network cables.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.

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Expanding connec tivity

Expanding connectivity

Ports let you connect peripheral devices to your NAS. For instructions on how
to connect different external devices to the N AS, see your peripheral device
user’s guide for instructions.

Built-in networking

The built-in network feature lets you connect your NAS to an Ethernet-based
(10/100/1000 Mbps) network.

To connect network cables:

1 Connect an Ethernet cable from a LAN connector (LAN0 or LAN1) on the

rear of the NAS to a network jack or hub on your network.

2 See your operating system user’s guide for information on how to configure

your network settings.

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Chapter 3: Customizing Your NAS

USB

The USB (Universal Serial Bus) port is a high-speed serial bus which lets you
connect and daisy-chain USB peripherals without using system resources. Your
NAS has two USB ports available on the front pa nel.

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Upgrading

Your N AS delivers superior power and performa nce. However, some users and
the applications they use may demand more. This NAS lets you upgrade key
components when you need increased performance or more storage space. The
NAS supports Serial ATA hard drives.

Important Because all hard drives have different cooling power and

vibration characteristics, specific hard drive types have
been validated to be compatible with the NAS. For more
information, contact Gateway Technical Support.

You do not need to turn off the NAS or remove it from the cabinet when
installing or removing a hot-swap hard drive.

Removing or in stalling a hot-swap hard drive

Important You do not need to turn off the NAS or remove it from the

cabinet (rack) to install or remove the hard drive. However,
you need to make sure that no program is accessing the
hard drive when you remove the drive.

Upgrading

To remove or install a hard drive:

1 Identify the defective hard drive by reading the drive LEDs on the front

panel. A defective drive LED does not light up. For information about the
location of the drive status indicators, see “Front panel indicators” on

page 5.

2 Unlock the control bay cover by inserting the supplied key into the lock

and turning it counterclockwise until it points to the unlocked icon.

3 Remove the front bezel by pressing the release latch on both sides of the

front bezel, then pulling out the bezel.

4 Remove the defective hard drive by raising the hard drive carrier ha ndle,

then sliding the hard drive carrier out of the bay.

5 Install a new drive into the hard drive carrier. Make sure that the new hard

drive is the same drive size as the failed hard drive.

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Chapter 3: Customizing Your NAS

6 Insert the hard drive carrier into the bay and lock it into place.
7 Replace the front bezel, then lock the control bay cover. The new hard

drive’s status LED lights up. The RAID recovery begins.

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Configuring the

NAS

This chapter describes how to configure the NAS, perform
NAS functions, and view even ts on the N AS’s LCD screen.

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Chapter 4: Configuring the NAS

Overview

The LCD screen lets you see at a glance the name, firmware version, and total
number of events logged by the NAS. Normally, the W indows monitoring agent
and the drivers send the messages that appear on the LCD screen.

You ca n instantly configure the N AS and view error events on the LCD screen
without needing to run the Administrative Tool program in Microsoft
Windows. The drivers and monitor agent on the NAS can send system error
event logs and RAID information to the LCD screen. You can set or check
network settings, date and time settings, fan speeds, and CPU temperatures,
and shut down or reboot the NAS using the LCD control panel.

After turning on the NAS, the NAS starts up and the message “OS Booting” is
displayed on the LCD screen. When the startup i s complete, the NAS n ame and
IP address appear on the LCD screen.

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Main menu

The LCD menu contains the following options:

Setting Description

View Info Displays information about the firmware and number of

events that occurred in the NAS.

Network Lets you view and manually or automatically set the

NAS’s IP address. This menu include the following
options an d commands:

LAN 1

DHCP -

■

DHCP1 On -

■

DHCP1 Off -

■

OK

Manual -

■

IPAddr1 -

■

NetMask1 -

■

GWIP1 -

■

OK

LAN 2

DHCP -

■

DHCP2 On -

■

DHCP2 Off -

■

OK

Manual -

■

IPAddr2 -

■

NetMask2 -

■

GWIP2 -

■

OK

Main menu

Date/Time Lets you perform the following:

■

Set Date

■

View Date

SystemInfo Displays processor temperature and fan speed.
View Event Displays events logged by the NAS or applications.
ShutDown Lets you perform the following:

■

Shut down

■

Reboot

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Chapter 4: Configuring the NAS

Y ou can press any button on the front panel o f the NAS to enter the main menu.
T o move through the options, press the
you want is highlighted. To select a highlighted menu option, press the
button.

View Info

This option lets you view the name, firmware version number, and the total
number of system events listed in the event log.

(Example) WNASE 4013622 1.2.2
Events=# 7

Network

The Network option lets you view or set the NAS’s IP address.

Important When manually entering an IP addre ss, make sure that the

Previous or Next button until the option

Enter

value you enter is not same with one that is currently used
by another machi ne i n t he s ame n etwork. If you use an IP
address that is already used els e where , the mess age “No
error” displays on the LCD screen, indicating a
malfunction.

Some values cannot be set due to subnet mask allocation restrictions.

Configuring the LAN1 setting

DHCP (Dynamic Host Configuration Protocol)

This option lets the NAS automatically obtain IP settings from the LAN1 host.

To configure LAN1 using DHCP:

1 Press the Enter button.
2 Press the Next or Previous button to select Network on the Main menu, then

press the

Enter button.

3 Select LAN 1, then press the Enter button.
4 Select DHCP , then press the Enter button.

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Main menu

5 Select DHCP1 On if you want to get an IP address assigned automatically

from the NAS, then press the

- OR -

Enter button.

Select
net mask, and gateway IP address), then press the

An asterisk appears next to the DHCP On or DHCP Off option.

DHCP1 Off if you want to manually set the IP settings (IP address,

Enter button.

6 Select OK, then press the Enter button. The “Wait host respond” message

appears on the LCD screen. After a few seconds, the “Setting OK” message
appears.

Manual

This option lets you manually enter the IP, net mask and gateway IP address
for the LAN1 host.

To configure LAN1 manually:

1 Press the Enter button.
2 Press the Next or Previous button to select Network on the Main menu, then

press the

Enter button.

3 Select LAN 1, then press the Enter button.
4 Select Manual, then press the Enter button.
5 Select IPAddr1, then press the Enter button.
6 Enter the IP address by pressing the Enter button to increase number input.

Press the
value of the IP address, then press the

Next button to move the cursor to input the remaining numerical

Exit button.

(Example) 192.163.001.010

7 Select NetMask1, then press the Enter button.
8 Enter the subnet mask, then press the Exit button to end input.
9 Select GWIP1, then press the Enter button.

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Chapter 4: Configuring the NAS

10 Enter the gateway IP address, then press the Exit button to end input.
11 Select OK, then press the Enter button. The “Wait host respond” message

appears on the LCD screen. After a few seconds, the “Setting OK” message
appears.

Configuring the LAN2 setting

DHCP

This option lets the NAS automatically obtain IP settings from the LAN2 host.

To configure LAN2 using DHCP:

1 Press the Enter button.
2 Press the Next or Previous button to select Network on the Main menu, then

press the

Enter button.

3 Select LAN 2, then press the Enter button.
4 Select DHCP , then press the Enter button.

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5 Select DHCP2 On if you want to get IP address assigned automatically from

the NAS, then press the

- OR ­Select

net mask, and gateway IP address), then press the
An asterisk appears next to the DHCP On or DHCP Off option.

DHCP2 Off if you want to manually set the IP settings (IP address,

Enter button.

Enter button.

6 Select OK, then press the Enter button. The “Wait host respond” message

appears on the LCD screen. After a few seconds, the “Setting OK” message
appears.

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Main menu

Manual

This function gives you the option to manually enter the IP, net mask and
gateway IP address of the LAN2 host.

To configure LAN2 manually:

1 Press the Enter button.
2 Press the Next or Previous button to select Network on the Main menu, then

press the

Enter button.

3 Select LAN 2, then press the Enter button.
4 Select Manual, then press the Enter button.
5 Select IPAddr2, then press the Enter button.
6 Enter the IP address by pressing the Enter button to increase number input.

Press the
value of the IP address, then press the

Next button to move the cursor to input the remaining numerical

Exit button.

(Example) 192.163.001.010

7 Select NetMask2, then press the Enter button.
8 Enter the subnet mask, then press the Exit button to end input.

9 Select GWIP2, then press the Enter button.
10 Enter the gateway IP address, then press the Exit button to end input.
11 Select OK, then press the Enter button. The “Wait host respond” message

appears on the LCD screen. After a few seconds, the “Setting OK” message
appears.

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Chapter 4: Configuring the NAS

Date/Time

This option is used to set and view the date and time on the NAS.

Setting the date and time

To set the date and time:

1 Press the Enter button.
2 Press the Next or Previous button to select Date/Time on the Main menu,

then press the

3 Select Set Date, then press the Enter button.
4 Select Input date, then press the Enter button.
5 Enter the date (month/day/year) and time (hour:minute:second) by

pressing th e
to move the cursor to input the remaining numerical value of the date
and time field, th en press the

(Example) 01/15/0 2

Enter button.

Enter button to increase number input. Press the Next button

Exit button to end input.

(Example) 10:05:03

6 Select OK from the m enu, then press the Enter button. The “Wait host

respond” message appears on the LCD screen. After a few seco nds, the
“Setting OK” message appears.

Displaying the date and time

To display the date and time:

1 Press the Enter button.
2 Press the Next or Previous button to select Date/Time on the Main menu,

then press the

Enter button.

3 Select View Date, then press the Enter button. The “Wait host respond”

message appears on the LCD screen. After a few seconds, the date and time
appear.

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System Info

The SystemInfo menu displays the processor temperature and fan speed
reading.

Viewing the CPU temperature

To view the CPU temperature:

1 Press the Enter button.

2 Press the Next or Previous button to select SystemInfo on the Main menu,

then press the

3 Select CPU, then press the Enter button. The “Wait host respond” message

appears on the LCD screen. After a few seconds, the processor temperature
appears.

Viewing the fan speed

Enter button.

Main menu

To view the fan speed:

1 Press the Enter button.

2 Press the Next or Previous button to select SystemInfo on the Main menu,

then press the

Enter button.

3 Select Fan, then press the Enter button.

4 Select the number corresponding to the fan you want to view sp eed of.

The NAS is equipped with seven fans. The “Wait host respond” message
appears on the LCD screen. After a few seconds, the fan speed appears.

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Chapter 4: Configuring the NAS

View Event

Use this submenu to display the events logged by the NAS or programs . These
event logs display hardware and software information about the NAS, as
monitored by the Microsoft Windows Administrative Tool - Event Viewer. For
information about using the Event Viewer, see the Event Viewer’s online help.

To view system events:

1 Press the Enter button.
2 Press the Next or Previous button to select View Event on the Main menu,

then press the

3 The current event log’s sequence number, event type, and event ID are

displayed on the LCD screen. Up to 63 events can be viewed from the LCD
screen.

(Example) 1,001,A2345

In the example above, the numerical value 1 stands for the sequence
number, 001 stands for the event type, and A2345 stands for the event
ID. There are two types of events:

Enter button.

■ 001 — Indicates an error occurred in the system

■ 002 — Indicates a system warning

Shut Down

The ShutDown menu lets you turn off or restart the NAS.

T urning off the NAS

To turn off the NAS:

1 Press the Enter button.
2 Press the Next or Previous button to select ShutDown on the Main menu,

then press the

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Enter button.

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3 Select Shutdown, then press the Enter button. The “Wait for host respond”

message appears. After a few seconds the “Shutdown OK” message appears
and the NAS shuts down.

Rebooting the NAS

To reboot the NAS:

1 Press the Enter button.

2 Press the Next or Previous button to select ShutDown on the Main menu,

then press the

3 Select Reboot, then press the Enter button. The “Wait for host respond”

message appears. After a few seconds the “Reboot OK” message a ppears and
the NAS restarts.

Main menu

Enter button.

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Chapter 4: Configuring the NAS

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System

Management

This chapter gives information about the software
programs and utilities bundled with your NAS. Your NAS
supports the following system management utilities:

■ Windows Installer. This component of an y Microsoft

Windows operating system lets you install drivers for
network, hard drive, and other component functions.
For more information, see “Windows installer” on

page 52.

■ RAID Configuration. This program lets you change the

RAID configuration. For more information, see “RAID

Configuration” on page 54.

■ System Image Restoration. Recovers your NAS’s

original factory default settings. For more information,
see “System Image Restora tion” on page 56.

■ NAS Explorer. This program lets you locate, view

events, and manage the NAS from a remote computer.
For more information, see “NAS Explorer” on pa ge 57.

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Chapter 5: System M anagement

Windows installer

Your NAS's Windows operating system includes drivers and service support for
network, hard drive, and LCD functions. For installation procedures, refer to
the related README documents in the individual directories.

Important The NAS is preinstalled with all the drivers and services

necessary for the NAS to function correctly. This section
is provided fo r sof tware updates . If an upgr ade or p atched
driver is available, you can refer to the information below
to update the driver.

The Windows installer include the following components and drivers:

■ LCD software components

■ fpb.sys — LCD Windows driver.

■ WNAS_SMBus — Driver shared by fpb.sys and WNASHealthy.sys.

■ FPBSrv.exe — Windows service, needed to process LCD requests.

■ EventLog.mof — Indicates which event will be captured and sent to

the LCD screen.

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■ EvConsumerSrv.exe — Service is invoked by the WMI service and

sends new events to the LCD screen.

■ InstallFPB/RemoveFPB — Installation programs that can be used to

install or remove the fpb.sys driver and FPBSrv.exe service.

■ Hardware healthy components

■ WNASHealthy .sys — Detects and adjusts fan speed based on processor

temperature.

■ EvConsumerSrv2.exe — A Windows service that raises the hardware

monitor events to SAK.

■ NAS Explorer Agent

■ NASExploreAgent.exe — A Windows service that communicates with

NAS Explorer.

■ Intel Network driver

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Windows installer

Includes drivers and utilities to provide advanced NIC management
functions such as fail over or aggregation. For more information, see the
Intel Network driver’s online Help.

■ Disk driver

Provides performance improvement for the drive IO(s). You can update the
driver using the Device Manager utility. In the

device type
2 Channel IDE Host Adapter

option, select a device such as (PDC20275-66) UDMA133 PCI ATA

to update your driver. For details on how to

SCSI and RAID controllers

update a driver, see the Device Manager utility’s online Help.

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Chapter 5: System M anagement

RAID Configuration

This utility lets you change the default RAID configuration, such a s the system
volume size and the RAID level of your hard drive.

Caution Using the RAID Configuration utility erases all data

previously saved in the hard drives. Make sure that you
back up important files before starting the configuration
process.

Important If you change the system volume size, you should restart

the NAS.
If you set the data volume to RAID 5, the initialization

process is perf ormed in the ba c kgro und an d ta k es several
hours to complete. During thi s process, y ou can shut do wn
and restart the NAS, and access the data volume.

To change the RAID configuration:

1 Insert the 860 SATA NAS Restoration CD into the CD drive. The Setup menu

appears.

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2 Select RAID Configuration. The original system volume size is displayed. The

program p rompts you to c hange the con figura tion of the sys tem vol ume.

3 Select Y.
4 Enter a number to specify how many gigabytes will be allocated to the

system volume, then press E
program prompts you to enter the new capacity again.

The program asks you to confirm the change.

NTER. If the number you entered is 0, the

5 Press Y and press ENTER to make the change, or press N and press ENTER

to abort.
The original data volume RAID level is displayed. The program prompts

you to change the configuration of the data volume.

6 Press Y and press ENTER to change the configuration, or press N and press

E

NTER to abort. The program prompts you with the available RAID levels

to set for the data volume.

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RAID Configuration

7 Select 0, 1, or 5, then press ENTER. The program prompts you to confirm

your choice of the new RAID level.

8 Press Y and press ENTER to confirm the level, or press N and press ENTER

to abort.
The program displays the message “The RAID configuration is changed,

all data will be lost after you confirm the change. Are you sure?”

9 Press Y and press ENTER to apply the changes (all data will be lost), or press

N and press E

The program generates the new volumes if you accepted the changes, or
aborts the changes and returns you to the main menu.

Important If the settings have not changed, the program displays the

NTER to abort the changes.

message “The RAID configuration is not changed.”

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Chapter 5: System M anagement

System Image Restoration

This utility lets you restore the system image factory default settings.

Caution Using the System Image Restoration utility removes all

data on the system volume. Make sure that you back up
important files before starting the restoration process.

To restore the system image:

1 Insert the 860 SATA NAS Restoration CD disc 1 into the CD drive and boot

to the CD. The Main Menu opens.

2 Select Restor e Factor y In stalla tio n to restore the system volume. A warning

message appears indicating that all data will be destroyed if you proceed
with this operation.

3 Press Y to proceed, but if you want to cancel the operation, press CTRL+C.

A message may appear asking whether the partition sizes are accura te.

4 Select Yes. The message “Proceed with disk restore?” appears.

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5 Select Yes. The program prompts you to begin the next part of the image.
6 Insert th e 860 SA T A NAS Resto ration CD disc 2 into the CD drive, then select

OK. The message “Imaging Completed Successfully” appears, and the server

restarts.

Caution Using the System Image Restoration utility removes all

data on the system volume. Make sure that you back up
important files before starting the restoration process.

Important Restoring the system volume should take from 15 to 30

minutes to complete, depending on your configuration.
After restoration, the data volume will not be initialized.

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NAS Explorer

NAS Explorer allows NAS server management via the Web, standard network,
or dial-up connections. This utility lets you view the basic NAS configuration,
retrieve events, and configure the NAS from a remote computer.

Installing NAS Explorer

Before you begin installation, make sure that your computer has the following:

■ Intel Pentium microprocessor

■ Microsoft Windows NT, Windows 2000, Windows XP, or Windows Server

2003 operating system

■ Ethernet card

To install NAS Explorer on a Microsoft Windows platform:

1 Insert the 860 SATA NAS Application and Documentation CD into your

computer’s CD drive. The installation menu is displayed.

NAS Explorer

2 Follow the on-screen instructions to complete installation.

Uninstalling NAS Explorer

To uninstall NAS Explorer from a Microsoft Windows platform:

1 In Contro l Panel, d ouble-c lick the Add/Remove Programs icon. The

Add/Remove Programs dialog box appears.

2 Click the listing for NAS Explorer, then click Remove. The Confirm File

Deletion dialog box appears.

3 Click OK to remove all components.

4 Click Finish to exit.

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Chapter 5: System M anagement

Running NAS Explorer

To run NAS Explorer:

■ Click Start, Programs, NAS Explorer, then click NAS Explorer. The NAS

Explorer window appears.

NAS Explorer user interface

NAS Explorer’s ea sy-to-use interface lets you remotely configure the NAS on the
network.

NAS servers

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Server information

Server command
buttons

NAS Explorer
command buttons

Component Description

NAS Servers Lists the NASs discovered by the utility.
Server information Lists the NAS’s components, such as the processor

temperature and fan speed reading.

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Component Description

NAS Explorer

Server command
buttons

These com mands appl y to the N AS:

■

Network — Retrieves a NAS’s IP address and DNS
settings automatically from the NAS’s DHCP, or you can
manually set the NAS’s IP address, Subnet mask,
Gateway IP address, and DNS server address to
connect to the network.

■

Settings — Lets you remote ly configu re and mana ge
your NA S.

■

Event Log — Displays events logged by the NAS.

■

Reboot — Reboots the NAS.

NAS Explorer command
buttons

These com mands appl y to the N AS Explo rer:

■

Search — Finds a server on the network.

■

Remove — Deletes a NAS from the NAS Servers list.

■

Exit — Quits the application.

■

About — Displays the copyright notice and version
number of the application.

Finding a NAS on the network

To find a NAS on the network:

1 On the NAS Explorer window , click t he Search button. When NAS Explorer

completes the search, the f ollowing dialog box ap pears:

2 Click Search to locate another NAS on the network, or click Search Settings

to configure the search range for locating NASs on the network. For more
information on configuring the search range settings, see “Configuring the

search range setting” on page 61 .

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Chapter 5: System M anagement

Configuring the NAS’s netw ork setting

To configure the NAS’s network setting:

1 On the NAS Servers list, click a server name, then click Network. The Network

Config window opens.

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2 Click the LAN host.
3 Click Obtain an IP address automaticall y to obtain an IP address from a DHCP

server.

- OR ­Click

Use the following IP address to manually enter the NAS’s IP address

and subnet mask. You can also enter the NAS’s gateway IP address and DNS
NAS’s IP address. Both IP address and subnet mask are required during
network setting, but Gateway IP and DNS server address are optional items.
You can still connect to the NAS without the Gateway IP and DNS server
addresses.

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4 Click OK. The login dialog box appears.

5 Enter the NAS’s user name and password, then click OK.

Configuring the search range setting

You can add, modify, or delete search ranges.

Adding a search range

To add a search range:

1 On the Gateway NAS Explorer window, click Search, then click Search

Settings

The Search Range List window appe ars.

.

NAS Explorer

2 Set the search speed for discovering a NAS on the network.

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Chapter 5: System M anagement

3 Double-click a client interface in the Search Range list. The Search Range

window appears.

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4 Click Add. The Add Search Range dialog box appears.

5 Specify the range of IP addresses from which NAS Explorer will start an d

end its search.

6 Click Apply.

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Modifying a search range

To modify a search range:

1 Double-click a client interface in the Search Range list.

2 Click Modify.

3 Enter the new range of IP addresses from which NAS Explorer will start

and end its search.

4 Click Apply.

Deleting a searc h range

To delete a search range:

1 Double-click a client interface in the Search Range list.

2 Click Delete.

NAS Explorer

Resetting a searc h range

To reset a search range:

1 Double-click a client interface in the Search Range list.

2 Click Reset to restore to default search criteria. The default search range

spans the entire network for a NAS.

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Chapter 5: System M anagement

Archiving a search range

To archive a search range:

1 In the Search Range List window, select the search range you want to save.
2 Click Save As.

- OR ­Click the

file to your hard drive.

Automatically save this range set check box to save the default.sr.

3 Click the Reload automatically on startup check box to load the file during

system startup.

4 In the File name box, type a name for the archived log file.
5 Click Save.

Opening an archived search range

To open an archived search range:

1 In the Search Range List window, click Open.
2 Click the file you want to open, then select the folder that contains the

document.

3 Click Open.
4 Click OK.

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Managing e vent logs

Viewing an event log

To view an event log:

1 On the NAS Explorer window, click the Event Log button. The Event Log

window appears.

NAS Explorer

The Event Log is displayed with the Windows Event Viewer tool. It starts
automatically when you connect to the NAS. See to the Event Viewer’s
online help for detailed information about the Event Viewer.

The Event Log window displays information about the hardware, software,
system problems, monitor security events, and alerts logged by the NAS.

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Chapter 5: System M anagement

The Logs pane shows a heirarchical view of the logs recorded by the
Windows Event Viewer.

Log type Description

Application Events logged by applications in the NAS.
System Events logged by Windows system components.
Security Security events logged by the NAS.
SAK alerts Events logged by the Windows SAK in the NAS.

The Details pane shows the different event types and details of each event.

Event type Description

Error Indicates a loss of data or loss of functionality.
Warning Indicates a possible problem may occur in the future.
Information Indicates a succ essful operation of a prog r a m, driver , or

service in the NAS.

Successful
audits

Indicates a successful attempt to log on to the NAS.

2 In the Logs pane, select the log you want to view.

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NAS Explorer

3 In the Details pane, double-click an event to view the event’s detailed

information. The Detail Event Log window appears.

4 To view details about the previous or next event, click the Up and Dn

buttons.

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Chapter 5: System M anagement

Search ing for specifi c types of eve nts

To search for specific types of events:

1 On the NAS Explorer window, click the Event Log button. The Event Log

window appears.

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NAS Explorer

2 In the System Event Log Search Settings area, select the type of search interval.

The types of search interval include:

Search interval Description

Retrieve all Recovers all events in the NAS.
Since last

retrieval
Retrieval interval Recovers a specific event that occurred in the NAS.

3 Enter the specific date and time of the event log.

4 Select an event.

5 Click Start.

Archiving an event log

To archive an event log:

1 On the NAS Explorer window, click the Event Log button.

2 Click Save. The Open dialog box appe ars.

3 In the File name box, type a name for the archived log file.

4 Click Save.

Recovers the last event viewed on the NAS Explorer.

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Chapter 5: System M anagement

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Tr oubleshooting

Read this chapter for instructions on dealing with common
problems. If problems still persist, contact Gateway
Technical Support.

6

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Chapter 6: Troubleshoo ting

T elephone support

Before calling Gate way T echnical Supp ort

If you have a technical problem with your NAS, follow these recommendations
before contacting Gateway Technical Support:

■ Make sure that your NAS is connected correctly to a grounded AC outlet

that is supplying power.

■ If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all cables are plugged in securely and plugged into
the correct port or jack.

■ If you have recently installed hardware or software, make sure that you

have installed it following the instructions provided with it. If you did not
purchase the hardware or software from Gateway, see the manufacturer’s
documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ The program’s online Help

72

■ The program’s documentation

■ Your operating system’s documentation

■ The software or hardware manufacturer’s Web site

■ Have your client ID, serial number (located on the side or back of your

case), and orde r number availabl e, along with a de tailed descrip tion of your
issue, including the exact text of any error messages, and the steps you
have taken.

■ Make sure that your NAS is nearby at the time of your call. The technician

may have you follow appropriate troubleshooting steps.

■ Consider using Gateway’ s online technical support. Gateway’ s W eb site has

FAQs, tips, and other technical hel p. Y ou can also use the W eb site to e-mail
Technical Support. For more information, vi sit Gateway’s Technical
Support Web site at support.gateway.com

www.gateway.com

.

T elephone support

Gateway offers a wide range of customer service, technical support, and
information services.

T elephone numbers

You can access the following services through your telephone to get answers
to your questions:

Resource Service description How to reach

Telephone suppor t

Fax o n
demand
support

Tutorial
support

Gateway
Technical
Support

Sales,
accounting,
and warranty

Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.

Learn networking tips from Gateway’s tutorial
support on a per-issue fee basis.

T alk to a Gatewa y Technical Support representativ e
about a non-tutorial technical support question.
(See “Before calling Gateway Technical Support”

on page 72 before calling.) Technical support is

available 24 hours a day, seven days a week, 365
days a year.

TDD Technical Support (for hearing impaired) is
available:

Weekdays 6:00 a.m. - 8 :00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time

Get information about available systems, pricing,
orders, bill ing statem ents, warrant y ser vice, or
other non-technical issues.

800-846-4526 (US)
877-709-2951 (Canada)

877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)

800-846-1778 (TDD)
877-485-1464 (US)

800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)

800-846-1778 (TDD)

800-846-2000 (US)
888-888-2037 (Canada)

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Chapter 6: Troubleshoo ting

Safety guidelines

While troubleshooting your NAS, follow these safety guidelines:

■ Never remove the top cover while your NAS is turned on and while the

network cable and the po wer cords are connected.

■ Make sure that you are grounded correctly before opening the NAS. For

more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 34.

■ After you complete any maintenance task where you have to remove the

top cover, m ake sure that you close the case and reconnect all cables before
you restart your NAS.

Warning To avoid bodily injury, do not attempt to troubleshoot your

NAS problem if:

■

The power cords or plugs are damaged

■

Liquid has been spilled into your NAS

■

Your NAS was dropped

■

The case was damaged

Instead, unplug y our NAS and contact a qualifie d computer
technician. If your NAS was damaged during shipment
from Gateway, contact Gateway Technical Support. For
more information, see “Telephone support” on page 72.

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T r oubleshooting steps

The NAS does not wo rk.

■ Make sure that the power button on the front panel is turned on.

■ Make sure that the power cable is connected correctly.

■ Turn off the NAS by pressing the power button, then restart the NAS.

During the startup procedure, the NAS checks the file system. The length
of this check varies depending on the amount of data on the NAS (in some
extreme cases, it can take as long as two hours).

The NAS cannot be accessed from a browser .

■ Make sure that the network cable is connected correctly.

■ Make sure that the LINK LED and ACT LED are lit.

■ Make sure that the IP address entered on the browser is correct.

■ Make sure that no other networke d device is u sing the sa me IP ad dress as

the NAS.

■ Make sure that the network cable is not damaged.

Troubleshooting steps

■ Make sure that there is no problem with the connection between the

network hub and the computer, NAS, or hub connectors.

NAS cannot read the CD information.

■ Make sure that you are using the correct type of disc.

■ Make sure the CD is correctly inserted in the drive.

■ Make sure that the CD is clean and is not scratched.

A new peripheral is not working correctly.

■ Make sure that the cables for the new peripheral are firmly connected and

that the pins are not bent.

■ See the documentation that came with the new peripheral to see if any

device drivers need to be installed.

■ Make sure that the network status indicator lights up.

■ Check the cabling and network equipment for the correct connection.

■ Reinstall the network drivers.

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Chapter 6: Troubleshoo ting

A peripheral device connected to a USB connector does not work.

■ Reduce the number of external devices connected to a USB hub.

■ See the documentation that comes with the device.

Cannot eject CD drive tray

■ Insert the tip of a straightened paper clip into the manual eject hole of

the CD drive tray.

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Glossary

10 Base-T

A UTP cable consisting of four pairs of two wires
(8 conductors) each, twisted together into a single
unshielded set (the cable is not enclosed in a metalli c mesh
for blocking electromagnetic noise). Also referred to as a
twisted pair cable, it is commonly used for connection in
Ethernet-based local area networks.

A cable of this type is ca pable of carrying unmodulated
signal data at the rate of 10 megabits per second over
distances of up to 328 feet (100 meters) (with the 10 Mbps
base band system).

A

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Appendix A: Gloss ary

100 Base-TX

A UTP cable consisting of four pairs of two wires (8 conductors) each, twisted
together into a single unshielded set (the cable is not enclosed in a metallic
mesh for blocking electromagnetic noise). This is referred to as a twisted pair
cable. These cables meet the category 5 specifications for such cables.

A cable of this type is capable of carrying unmodulated signal data at the rate
of 100 megabits per second over distances of up to 328 feet (100 meters) (with
the 100 Mbps base band system). It is used for connecting to local area networks
using fast Ethernet, which operate at speeds in exc ess of 10 Mbps (data transfer
at the rate of 10 megabits per second).

Capacity limit

Limits the amount of drive space that a particular user can use. Also referred
to as a quota or disk quota.

DHCP (Dynamic Host Configuration Protocol)

A protocol for easily assigning dynamic IP addresses to devices on a network.
With DHCP, IP addresses can be traced by the software without requiring an
administrator to manually manage the task.

Event Viewer

An administrative tool that is used to view and manage l ogs of system, program,
and security events on your NAS. The Event V iewer displays five types of ev ents:

78

■ Error

An error log describes a significant problem that has occurred, such as a
loss of data or loss of functionality.

■ Warning

A warning log indicates a potential problem in the future.

■ Information

An information log describes operation of an application, driver, or service.

■ Success audit

A success audit event is a user’s successful attempt to log on to the NAS.

■ Failure audit

A failure audit log is a failure to access a network drive.

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Hub

A switching device through which a number of devices (such as computers)
can be connected to a network. Since connected devices are arrayed with the
hub at the center, this type of connection is referred to as a star topology. Most
hubs used with the Internet are equipped with a signal amplifier (repeater) to
support physic al extensions.

IP address

An identifier used to indicate the addresses of devices (such as computers) that
are connected to a network. Because this identifier is used to de signate a
particular destination during data exchange, each IP address must be unique.
The address consists of four period-delimited fields, each field being a number
from 0 to 255.

LAN (Local Area Network)

A network encompassing a relatively limited area, such as a building, a floor,
an organization, or a company.

LED (Light-Emitting Diode)

A diode that emits light and is used as a status indicator.

Log

A record of events occurring during operation, alon g with their times of
occurrence, or the file containing such a record. For example, an er ror log
contains a list of errors occurring in the NAS, while an access log records access
to the NAS.

Mount

To make accessible, either by connecting to the computer itself or by placing
onto the hard drive or other storage mediu m of a computer on the network.

Network card

A device installed in a computer or router to enable connection to a network.
A network card is equipped with a port (connector) for connection to a
1000 base-T, 100 Base-TX, 10 Base-T, or other network cable. Also referred to
as a LAN card, LAN board, or NIC (network interface card).

Network system

A system for sharing resources such as files and printers.

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Appendix A: Gloss ary

NFS (Network File System)

A method for sharing files over a network. NFS makes it possible to use files
located on another computer on the network as if they were located on your
own machine. A trademark of Sun Microsystems, it is primarily used with UNIX,
but has also been adapted for use with Microsoft Windows operating systems.

Operating system

Basic software that manages and controls operation of a computer. Microsoft®
Windows

RAID

RAID (redundant array of independent disks) is an array of multiple,
independent hard drives that provide high perform ance and fault tolerance.
The RAID subsystem controller implements several levels of the Berkeley RAID
technology. An appropriate RAID level is selected when the volume sets are
defined or created. This decision is based on drive capacity, data availability,
(fault tolerance or redu ndancy), and drive pe rformance.

RAID level

RAID level refers to the level of data performance and protection of a volume
set. RAID arrays can be implemented in several ways, using technologies such
as mirroring, striping, duplexing, and parity. The RAID levels supported in the
RAID subsyste m are RAID 0, RA ID 1, RAID 10 and RAID 5.

®

and UNIX are operating systems.

RAID 0

RAID 0, also known as striping, is the simplest RAID level. RAID 0 does not
involve data redundancy , but it does offer the best h igh-speed data throughput.
RAID 0 breaks up data into smaller blocks, then writes a block to each drive in
the array.

RAID 1

RAID 1, also known as disk mirroring, w rites data simultaneously to several
duplicate drives. If one drive fails, the other drive(s) continues to function as
a single drive until the failed drive is replaced.

RAID 5

RAID 5 is also known as striping with parity at byte level. In RAID 5, both data
and parity information are written to all of the drives in the subsystem. If one
drive in the system fails, the parity information can be used to reconstruct the
data from that drive. All drives in the array system can be used for a see k
operation at the same time, thereby increasing the performance of the RAID
system.

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RAID 10

RAID 10 is a combination of RAID 0 and RAID 1, striping and disk mirroring.
RAID Level 10 combines the fast performance of Level 0 with the data
redundancy of Level 1. In this configuration, data is distributed across several
drives, similar to Level 0. Then the data are duplicated t o another set of drives
for data protection. RAID 10 provides the highest read/write performance of any
of the hybrid RAID levels.

RAID 0+1

RAID 0+1 is a mirrored array whose segments are RAID 0 arrays. It has the same
fault tolerance as RAID 5, and the same overhead for fault tolerance as mirroring
alone. This RAID has excellent performance, but not maximum reliability.

Rack mount

Ordinarily, a 19-inch rack (cabinet) in which servers or drive units made to fit
such a rack are mounted. A rack mount kit is hardware, such as sliding rails,
for mounting devices in such a rack.

Router

A repeater for connecting multiple networks. A router determines the optimum
path (route) for forward ing received data, and provid es control over a higher
level of processing than a device such as a hub. A router is used in construc ting
medium- to large-scale networks.

Server

A computer that provides many types of services to computers attached to it.
Examples include file servers, Web servers, and data servers.

Service

A task (sometimes known as a process) or application that resides in the system
and runs in the background. Also referred to as a daemon or drive r.

Subnet mask

A number that is used for dividing IP addresses used on a TCP/IP network into
network numbers and host numbers. This method is used to allow different
networks that are connected through a router to recognize that they are
different networks.

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81

Appendix A: Gloss ary

TCP/IP protocol

Generally used to refer to the established set of means and procedures by which
devices connected to a TCP/IP network communicate with one another . TCP/IP
is the most widely used of the various protocols, and is also used on the Internet.

Volume set

Volume set is a single logical device. It is organized in a RAID level with one
or more physical drives. A volume set must be created either on an existing
RAID set or on a group of available indivi dual drives.

Web server

A server machine that distributes data for viewing over the Web, or the service
provided by such a machine. Also referred to as a WWW (World Wide Web)
server.

Windows network

A network built from machines that use a Microsoft® operating system. Uses
a protocol called NetBEUI.

Windows Administrative t ools

A collection of Windows tools (Componen t Ser vice s, Co mput er M anagemen t,
Data Sources, Event Viewer , Local Security Policy , Performance and Services) for
remotely managing a server from a computer running Windows.

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Safety,

Regulatory , and

Legal Information

Important safety
information

Y our Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.

Warning Always follow these instructions to help

guard against personal injury and damage
to your Gateway system.

B

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Appendix B: Safety, Reg ulatory, and Legal I nformation

Setting up your syst em

■

Read and follow all i nstructions mar ked on the p roduct and in the documentat ion before you
operate your system. Retain all safety and operating instructions for future us e.

■

Do not use this product near water or a heat source such as a radiator .

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position
for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or co ver these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your wo rk area . Never i nsert o bjects o f any k ind into the comp uter
ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electr ician
to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere ratin g.

■

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that t he
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.

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Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spill s is to avoid eating and drinking

near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of

explosion if the CMOS battery is replaced incorrectly . Replace the battery with the same or

equivalent type recommended by the manufacturer . Dispose of batteries according to the

manufacture r’ s ins truct ions.

■

When the computer is turned off, a small amount of electrical current still flows thro ugh the

computer . T o avoid electrical shock, always unpl ug all power cables and modem cables from the

wall outlets before cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.

Warning To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

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Appendix B: Safety, Reg ulatory, and Legal I nformation

Regulatory compliance
statements

United States of America

Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a resident ial installation. This equipment generates, us es, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However , there is no guarantee
that interference will not occur in a par ticular installatio n. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

■

Reorient or relocate the receiving an tenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected

■

Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories:
All connections to other computing devices must be made using shielded cables to maintain

compliance with FCC regulations. Only peripherals (input/output devices, terminals, printers, etc.)
certified to comply with the Class B limits may be attached to this equipment. Operati on with
noncertified peripherals is likely to result in interferenc e to radio and TV reception.

FCC declaration of conf ormity

Responsible party:

Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
[phone] Fax: [phone]

Product:

■

Gateway 860 NAS
For unique identificatio n of the product configur ation, please submit the 10-digit serial number

found on the product to the responsible party.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the

following two conditions: (1) thi s device may not cause harmful inter ference, and (2) this device
must accept any interference recei ved, including in terference that may cause undesired o peration.

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Caution Changes or modifications not expressly approved by

Gateway could voi d t he FC C com pli anc e and negate yo ur
authority to operate the product.

Tele communications per Part 68 of the Code of Federal Regulations (CFR 47)
(applicable to products fitt ed with USA modems)

Y our modem complies with Par t 68 of the Code of Federal Regulations (CFR 47) rules. On the
computer or modem card is a label that contains the CFR registrati on number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is
designed to be connected to the telephone network or premises wiring using a compatible modular
jack which is Part 68-compliant. See installation instruct ions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.

If this device causes harm to the telephone network , the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modific ations to maintain
uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hou rs such as early morni ng or late evenings.

The United States Telep hone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and ti me it is sent, an identificatio n of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requi rement.

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Appendix B: Safety, Reg ulatory, and Legal I nformation

Canada

Industry Canada (IC)
Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the radio interferenc e regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

Tele communications per Industry Canada CS-03
(for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equ ipment. This certific ation means that the
equipment meets certain telecommunications network protecti ve, operation, and safety
requirements. The Department does not gua rantee the equi pment will operate to the users’
satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company . The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadi an maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the
power utility , telephone lines, and internal metalli c water pipe system, if present, are connected
together . This precaution may be particula rly important in rural areas.

Warning To avoid electrical shock or equipment malfunction do not

attempt to make el ectrical ground connections by y ourself .
Contact the appropriate inspection authority or an
electrician, as appropriate.

The Ringer Equi valence Numbe r (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devi ces subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services ( DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to lase r beams , do no t try to open the enc losure
of a CD or DVD drive.

California Pr oposition 65 W arning

Warning This product contains chemicals , i nc lud ing lead, known to

the State of California to cause cancer, bir th defects, or
reproductive harm.

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Appendix B: Safety, Reg ulatory, and Legal I nformation

Notices

Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Powa y, CA 92064 USA

All Rights Reserved

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The information in this manual has been carefully checked and is belie ved t o be accurate. Howe ver , changes are
made periodically. These changes are incorporated in newer publication editions. Gateway ma y improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gatewa y is
not responsible for inaccurate information which may appear in this manual. F or the latest product updates,
consult the Gate wa y W eb site a t www.gateway.com
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.

In the interest of continued product development, Gatew ay reserves the right to make improv ements in this
manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

1-800-GA TEW AY , ActiveCPR, ALR, AnyKe y, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ P oint, Field Mouse, Gatewa y 2000, Gatewa y Country , gate wa y . net, Gatewa y stylized logo , P erfect
Scholar, Solo , TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWA Y, Gateway Astro , Gatew ay@Work,
Gateway Connected touch pad, Gatewa y Connected music play er , Gatewa y Cyber:)Ware, Gatew ay
Education:)W are, Gat ew ay Fle x Cas e, Gate wa y Gaming:) Wa re, Gat ewa y GoBac k, Gate wa y Gold, Gatew ay
Learning:)Ware, Gateway Magazine, Gatew ay Micro Server , Gatewa y Money:)Ware, Gatewa y Music:)Ware,
Gateway Networking Solutions, Gatewa y Online Network (O.N.) solution, Gate way Photo:)W are, Gatew ay
Professional PCs, Gateway Profile, Gatewa y Solo, green stylized GATEWA Y, green stylized Gateway logo ,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, Inf orManager , Just click it !, Learn@Gateway, Kids
BackPack, SER VE-T O-ORDER, Server Watchdog, the Spotted G Gatewa y Logo and the Spotted G Logo ,
SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway , I nc. Intel, Intel Inside logo, and P entium
are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are
used for identification purposes only , and may be the trademarks or registered trademarks of their respective
companies.

. In no event will Gate way be liab le for di rect, indirect, special,

90

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A MAN 1U NAS USER GDE R0 12/03