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GATEWAY CONVERTIBLE NOTEBOOK
SERVICEGUIDE
®
Contents
Replacing convertible notebook components . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the convertible notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Preparing the convertible notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Removing the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Replacing a bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Replacing the IEEE 802.11 wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Replacing the inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Replacing the tablet button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Replacing the LCD assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacing the LCD panel hinge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Replacing the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Replacing the TPM module (select models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Replacing the TPM module (select models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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Contents
ii
Replacing convertible notebook components
•Identifying the convertible notebook model
•Identifying components
•Preparing your work space
•Preventing static electricity discharge
•Preparing the convertible notebook
•Replacing a bay module
•Adding or replacing memory modules
•Replacing the cooling assembly
•Replacing the processor
•Replacing the IEEE 802.11 wireless card
•Replacing the CMOS battery
•Replacing the hard drive
•Replacing the hinge covers
•Replacing the keyboard cover
•Replacing the keyboard
•Replacing the inverter
•Replacing the power button board
•Replacing the tablet button board
•Replacing the LCD assembly
•Replacing the LCD panel hinge
•Replacing the LCD panel
•Replacing the LCD assembly lid
•Replacing the palm rest
•Replacing the fingerprint reader
•Replacing the Bluetooth module
•Replacing the system board
•Replacing the modem
•Replacing the TPM module (select models)
•Replacing the TPM module (select models)
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Replacing convertible notebook components
Important
The color of your convertible notebook may vary from the pictures in this service
guide.
Important
This service guide is not intended to be provided to individual users or consumers. It cannot be provided to anyone other than an authorized service provider.
Important
For information on the convertible notebook’s general maintenance, technical support, safety notices, and regulatory notices, see the convertible notebook’s user guide.
Important
If you have suggestions regarding the content of this guide, send an e-mail with the subject “Service Guide Comments” to channel.services@gateway.com.
Use this service guide to help plan maintenance tasks for the following Gateway convertible notebooks:
•CX200 series
•CX2000 series
•M280
•M285
•S-7200
•TA1
•TA6
•TA7
All tasks covered in this guide can be performed by an authorized field technician without jeopardizing the convertible notebook’s warranty.
Identifying the convertible notebook model
Caution
It is important that you use the correct service guide for the convertible notebook. Failure to follow the approved tasks for the convertible notebook model may result in damage to the convertible notebook.
The label on the bottom of the convertible notebook contains information that identifies the convertible notebook model and its features.
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
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Identifying components
Use this chart to identify the main components of the convertible notebook. For a complete list of replaceable parts, see “Contents” on page i.
LCD panel assembly (see page 40)
Keyboard cover (see page 27)
Keyboard (see page 28)
Cooling assembly (see page 11)
Processor (see page 14)
Palm rest assembly (see page 50)
System board (see page 58)
Preparing your work space
Before performing maintenance on the convertible notebook, make sure that your work space and the convertible notebook are correctly prepared.
•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.
•Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it.
•Use bright lighting to make part identification easier.
•Keep your work surface free from clutter and dust that may damage components.
•Use a magnetized screwdriver for removing screws.
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Replacing convertible notebook components
•When removing components that are attached to the convertible notebook by a cable, unplug the cable before removing the screws, when possible, to avoid damaging the cable.
•As you remove components and screws, lay them toward the rear of your work surface (behind the convertible notebook) or far enough to the side that your arms do not accidentally brush them onto the floor.
•To help keep track of screws, try the following:
•Place each component’s screws in their own section of a parts sorter.
•Place each component’s screws next to the component on your work surface.
•Print the first page of each task, then place the page toward the rear of your work surface. As you remove screws, place the screws in their respective boxes on the page.
•After loosening screws that are deeply recessed in a hole (for example, on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws.
•When you place flat-headed screws on your work surface, stand them on their heads to prevent the screws from rolling off the table.
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your convertible notebook, remove the main and optional secondary batteries, and unplug the power cord, modem cable, and network cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the convertible notebook.
Important
Before performing maintenance on the convertible notebook, you should read and understand the information in this section.
The components inside your convertible notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Before performing maintenance on the convertible notebook, follow these guidelines:
•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.
•Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface.
•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection.
•Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that holds cables or components. Two types of tape are used in this Gateway convertible notebook:
•Mylar, non-conductive tape is typically transparent, with a red or brown tint.
•Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both types of replacement tape should be non-ESD generating tape.
Do not use cellophane tape.
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Preparing the convertible notebook
To prepare the convertible notebook for maintenance:
1Make sure that the disc drive is empty.
2Turn off the convertible notebook.
3Make sure the LCD panel is in notebook mode, then close the LCD panel.
4Disconnect your convertible notebook from the optional port replicator.
5Disconnect the AC adapter, modem cable, and network cable, if connected to the convertible notebook.
6Disconnect all peripheral devices connected to the convertible notebook and remove any PC Cards and memory cards.
7Remove the main and optional secondary batteries. For more information, see “Removing the batteries” on page 5.
Removing the batteries
Removing the main battery
To remove the main battery:
1Turn the convertible notebook over so the bottom is facing up.
2Slide the battery lock to the unlocked position 
, then slide the battery release latch.
3 Slide the battery out of the bay.
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Replacing convertible notebook components
Removing the optional secondary battery
To remove the optional secondary battery:
1Remove the modular bay lock screw (if one is present), then slide and hold the module bay latch. The battery may move out slightly.
Modular bay lock screw
2 Slide the battery out.
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Replacing a bay module
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black 2.5*8.0 (Optional bay module security screw)
Security screw (optional)
Modular bay latch
Modular bay
To replace a bay module:
1If you are removing a drive, make sure that there is no disc in it.
2Complete the steps in “Preparing the convertible notebook” on page 5.
3Turn the convertible notebook over so the bottom is facing up.
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Replacing convertible notebook components
4Remove the modular bay lock screw (if one is present), then slide and hold the module bay latch. The drive may move out slightly.
Modular bay lock screw
5 Slide the drive out.
6Firmly push the new drive straight into the bay until the latch clicks into place.
7Replace the module bay lock screw.
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Adding or replacing memory modules
Important
Use only memory modules designed for this Gateway convertible notebook.
Tools you need to complete this task:
Phillips #0 screwdriver
Memory bay
To add or replace memory modules:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the screws that secure the memory cover. (These screws cannot be removed.)
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Screw |
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Screw |
Screw |
Screw |
Screw
Screw
3Remove the memory bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
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Replacing convertible notebook components
4If you are removing a memory module, gently press outward on the clip at each end of the module until the module tilts upward.
Clip |
Clip |
5 Pull the module out of the slot.
6Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
7Press the card down until it clicks into place.
8Replace the memory bay cover, then tighten the cover screws.
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Replacing the cooling assembly
Tools you need to complete this task:
v
Phillips #0 screwdriver
Additional materials you need to complete this task:
•X-23-7762 thermal grease
Cooling assembly bay
To replace the cooling assembly:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the screws that secure the cooling assembly bay cover. (These screws cannot be removed.)
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Screw |
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Screw |
Screw |
Screw |
Screw
Screw
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Replacing convertible notebook components
3Remove the cooling assembly bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
4Loosen the four screws that secure the cooling assembly to the system board. (These screws cannot be removed.) Use the numbers stamped in the metal next to each screw and loosen the screws in reverse numerical order (start with 4, then 3, then 2, then 1).
Screw |
Screw |
Screw |
Screw |
5Loosen the two remaining optional screws that connect the cooling assembly to the system board. (These screws cannot be removed.)
Screw
Screw
6 Disconnect the fan from the system board.
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7At the same time as you lift, move the cooling assembly away from the side of the convertible notebook.
8Remove any thermal grease residue from the processor using a soft cloth and isopropyl alcohol.
9Place new thermal grease on the processor. Use only enough to cover the CPU die.
10Make sure thermal pads are placed between the cooling assembly and other components as shown.
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Thermal |
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Thermal |
pad |
Thermal |
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grease |
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11Insert the new cooling assembly into the convertible notebook.
12Connect the fan to the system board.
13Tighten the two optional screws that connect the cooling assembly to the system board.
14Tighten the four screws that secure the cooling assembly to the system board. Use the numbers stamped in the metal next to each screw and tighten the screws in numerical order (start with 1, then 2, then 3, then 4).
Caution
When tightening the cooling assembly’s screws into the numbered holes, tighten them in numerical order.
15 Replace the cooling assembly bay cover, then tighten the cover screws.
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Replacing convertible notebook components
Replacing the processor
Tools you need to complete this task:
v
Phillips #0 screwdriver |
Flat-blade driver |
Additional materials you need to complete this task:
•X-23-7762 thermal grease
To replace the processor:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Remove the cooling assembly by following the steps in “Replacing the cooling assembly” on page 11.
3Use a flat-blade screwdriver to turn the processor lock screw 1/4-turn counter-clockwise.
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4 Remove the old processor from the system board.
5Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then use a flat-blade screwdriver to turn the processor lock screw 1/4-turn clockwise.
6Remove any thermal grease residue from the cooling assembly using a soft cloth and isopropyl alcohol.
7Place new thermal grease on the processor. Use only enough to cover the CPU die.
8Make sure thermal pads are placed between the cooling assembly and other components as shown.
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Thermal |
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pad |
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9Replace the cooling assembly by following the instructions in “Replacing the cooling assembly” on page 11.
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Replacing convertible notebook components
Replacing the IEEE 802.11 wireless card
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 chrome 2.0*3.0 (IEEE 802.11 wireless card) Select models only
Wireless bay
To replace the IEEE 802.11 wireless card:
1 Complete the steps in “Preparing the convertible notebook” on page 5.
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2 Loosen the screw that secures the wireless cover. (This screw cannot be removed.)
Screw
3Remove the wireless bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
4Unplug the antenna cables. Note which color cable is connected to each of the connectors.
Important
The number of antenna cables varies by the type of wireless network used by the convertible notebook. IEEE 802.11N cards typically have three antenna cables. Other types of wireless network cards typically have two antenna cables. Some convertible notebook models do not support three antenna cables.
5 Move the antenna cables out of the way.
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Replacing convertible notebook components
6If the wireless card is held by clips, press outward on the clip at each side of the card until the card tilts upward.
0
Clip
Clip
-OR-
If the wireless card is held by screws, remove the screws.
Screw
Screw
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7 Pull the card out of the slot.
8Hold the new card at a 30-degree angle and press it into the empty slot. This card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot.
9Move the antenna cables out of the way.
10Press the card down until it clicks into place. -OR-
Press the card down, then replace the screws removed in Step 6.
11Reattach the antenna cables to the connectors.
12Replace the wireless bay cover, then tighten the cover screw.
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