Gateway 9715 User Manual

Gateway 9715 Server

USER GUIDE

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Converting to pedestal configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Controlling your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Local control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring SCSI features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3 Managing and Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Creating a DOS-bootable System Update Package ( Baseboard Management Controller (

Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Intel

Management Module (IMM) features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

FRU/SDR Load utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

The SEL Viewer utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

BMC

) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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) CD . . . . . . . . . . . . . . . . . . . . . 42

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Torque settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Removing and installing the processor air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Removing and installing the center brace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing and removing the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing a fixed, removable-media drive in a 5.25-inch drive bay . . . . . . . . . . . . . . . . 77

Installing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing and installing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Installing and removing memory boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Installing and removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring memory options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Hot installation or removal of PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cold installation or removal of PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . 104

Fibre channel module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Operating system driver installation and configuration . . . . . . . . . . . . . . . . . . . . . . . . 107

Fibre channel HBA manager software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Installing or removing the fibre channel module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Special handling of Intel Xeon processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Installation and removal of processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Processor VRM requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Installing and removing the ROMB (RAID on Motherboard) activation key and dedicated RAID

memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Installing and removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Power subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Replacing a power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Replacing the SCSI hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing the front panel I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

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5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

6 Configuring your RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility 165

Configuring your ROMB RAID solution with the RAID Web Console . . . . . . . . . . . . . . . 174

Web Console components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Client system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Quick configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Installing the Windows Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Launching the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Configuring arrays and logical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Reclaiming hot spare disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Reconfiguring existing arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Post error beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

BIOS recovery beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Additional beep codes provided by Intel Management Modules . . . . . . . . . . . . . . . . 200

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Diagnostic POST LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

USB flash memory device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

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Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Fibre channel card specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

C Field Replaceable Unit (FRU) Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Available FRU kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

D Extensible Firmware Interface (EFI) Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Basic EFI Shell commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

E Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

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Chapter 1

Checking Out Your Gateway

Server

• Locating drives, ports, jacks, and controls

• Locating system board components

• Getting help

Chapter 1: Checking Out Your Gateway Server

Front

Control

panel

USB ports Video port

CD or

DVD

drive

5.25-inch

drive bays

(2)

Control panels

NIC 2 activity LED

NIC 1 activity LED

Hard drive activity/fault LED

Status LED

Hot swap fans (behind faceplate)

Hot-swap hard drive bays (10)

Power/sleep LED

ID LED

Scroll up

Scroll down

Back button

Select button

Reset button

Standard control panel Optional control panel

Power button

ID button

Reset

button

Combined hard drive

activity and fault LED

NIC 1 activity LED

NIC 2 activity LED

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ID LED

Power/sleep LED

Power button

Status LED

Back

PCI slots

(shown with

EMI shields)

Gb network

ports (2)

USB ports

Serial port

Monitor port

Power supply

module latch

Back

Fiber channel module slot (optional)

ID LED

RJ-45 Server management connector

ID button

Power suppl y module latch

Power connector

Power supply LEDs

Power

connector

Power suppl y LEDs

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Chapter 1: Checking Out Your Gateway Server

Interior

System

board

Card

retention

clips

Fiber

module

retention

clip

Center brace

CPU Sockets

Hot-swap fans

Front

Hot-swap drive bay backplane

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System board

IMM

Left side

Memory board B connector

Memory board A connector

CMOS

battery

System board

module

connector

SATA connector

Serial/video

connectors

USB 1 and 2 connectors

NIC 1 and NIC 2 connectors

Diagnostic LEDS (8)

PCI slot 1 Hot plug Express x8

PCI slot 2 Hot plug PCI-X 133

PCI slots 3, 4, and 5

Hot plug Express x4

PCI slots 6 and 7 PCI-X 100

(non-hot plug)

ROMB RAID activation key

ID button

ID LED

RJ-45 Server management port

Memory board C connector

Fibre channel module connector

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Memory board D connector

Onboard RAID Cache Memory connector

Chapter 1: Checking Out Your Gateway Server

Right side

Front panel connector

Power distribution board signal connec

DC power connectors

CPU 1 socket

CPU 2 socket

SCSI channel B

connector

CPU 4 socket

CPU 3 socket

VRM 9.1 connector (processor cache)

Chassis intrusion connector

SCSI channel A connector

VRM 10.2L connector

VRM 10.2LD connector

RAID smart battery connector

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, Windows 2003 Server drivers, and documentation for your server and its components. For more information, see Using Your System Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

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Chapter 1: Checking Out Your Gateway Server

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Chapter 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Mounting your server into a cabinet

• Starting and turning off your server

• Setting up the operating system

• Configuring SCSI features

Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back

of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use an uninterruptible power supply (UPS) with surge protection for protection from

power outages and power spikes.

Warni ng

■ Avoid subjecting your server to extreme temperature changes. Do not expose your

Your server comes with a 3-wire AC power cords fitted with the correct plug style for your region. If these plugs do not match the connector on your UPS or wall outlet, do not attempt to modify the plugs in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Refer to the documentation that comes with the rackmount rail kit for installation instructions.

Warni ng

Caution

Lifting the server and attaching it to the rack is a two-person job. If needed, use an appropriate lifting device. A fully loaded Gateway 9715 server weighs about 130 lbs (60 kg).

Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.

The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling.

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Setting up the hardware

Converting to pedestal configuration

To convert your server to a pedestal configuration, you need a pedestal conversion kit. To order the conversion kit, contact Gateway Customer Care, Gateway Sales, or visit

accessories.gateway.com “Telephone support” on page 223.

Contents of the conversion kit

The pedestal conversion kit contains the following:

■ Outer cover (1)

■ Phillips screws (6)

■ Caster assemblies (4)

■ Pedestal face plate (1)

■ Torx screws (6)

Tools required

You need the following tools to convert to the pedestal configuration:

■ Phillips head screwdriver (#2)

. For more information on contacting Customer Care, see

■ Torx screwdriver

To convert your server to the pedestal configuration:

1 Follow the instructions in “Preventing static electricity discharge” on page 65.

Warni ng

Lifting the server or removing it from the rack is a two-person job. If needed, use an appropriate lifting device. A fully loaded Gateway 9715 server weighs about 130 lbs (60 kg).

2 Remove the server from the rack cabinet, if necessary. 3 Remove the slide rails and cable management arm (if installed). 4 Remove the optional control panel (if installed), by following the instructions in

“Removing and installing the control panel” on page 84.

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Chapter 2: Setting Up Your Server

5 Turn the server over so the bottom is facing up, then position the outer cover, supplied

with the conversion kit, on the bottom of the chassis.

Screw

Outer cover

6 Align the screw holes in the outer cover with the holes in the chassis and secure with

the six screws provided with the kit.

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Setting up the hardware

7 Align each of the casters with its screw hole on the (new) bottom of the server and

secure with one Phillips screw per caster (provided with caster assembly).

Caster

Screw

8 Remove the Torx screws securing the rack faceplate to the front of the chassis, then

remove the faceplate.

9 Align the screw holes in the pedestal faceplate with the holes on the front of the

chassis, then secure with the Torx screws you previously removed.

Insert and partially tighten four screws before inserting the remaining screws, then fully tighten the screws.

Faceplate

Torx Screw

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Chapter 2: Setting Up Your Server

10 Reinstall the optional control panel by following the instructions in “Removing and

installing the control panel” on page 84.

11 Set the server upright on its casters and reconnect the data and power cables.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Caution

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety certification

for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass through the line.

The lower the voltage, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy absorption

rating, the better the protection for your server.

High voltages can enter your server through the power cord, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit

accessories.gateway.com

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Chapter 2: Setting Up Your Server

Starting your server

Before you start your server for the first time:

Important

■ Make sure that the server and monitor are plugged into a power outlet or UPS and

When you plug the AC power cords into the power supplies, wait for 20 to 30 seconds. The system will automatically power on for about 3 seconds, then power down. This allows the BMC to initialize the out-of-band management capabilities.

that the UPS (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and jacks on the

back of the server.

Caution

When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

■ Press the power button.

Power/sleep LED

Power button

Power/sleep LED

Standard control panel Optional control panel

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When the power/sleep LED is... It means...

Green The server is turned on.

Off The server is turned off (if ACPI is off).

Slowly blinking Low power state — S1 (if ACPI is on).

Off Low power state — S4/S5 (if ACPI is on).

Starting your server

Important

During the POST sequence, it takes from 3 to 10 minutes to see the first screen. This is normal and does not indicate an error or problem.

Normally, the server fans start and the POST begins running (you can follow the boot progress on the monitor). The SCSI BIOS scan is displayed, followed by the Gateway logo screen. The Gateway logo screen contains the BIOS version and copyright information. Press any key to access the System Options menu.

The System Options menu contains the following options. Press the up and down arrow keys to highlight your selection, then press E

■ Continue Booting - Selected by default (will occur automatically, after a pre-set time

NTER to select:

period.

■ Boot Manager - Lets you select from one of the available boot options. The server

will attempt boot from the first device on the list. If the first device is not available, it will continue down the list until it reaches an available device. To modify these Boot Options, select the Boot Maintenance Manager (described below).

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Chapter 2: Setting Up Your Server

■ Boot Maintenance Manager - A menu of choices that lets you configure boot options

and boot environment variables.

■ BIOS Setup Utility - Lets you configure the server BIOS settings.

■ POST Error Manager - Lets you view POST errors detected by the system.

If nothing happens when you press the power button:

■ If your server is plugged into a UPS, make sure that the UPS is connected securely

to an electrical outlet, turned on, and working correctly.

■ Make sure that the monitor is connected to the server, plugged into the power

outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

Important

The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Selecting the boot device

To select which device your server boots from:

1 During server startup, press any key to access the System Options Menu. 2 Press the up and down arrow keys to select Boot Manager from the System Options

Menu, then press E

NTER. The Boot menu opens.

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Starting your server

3 Press the up and down arrow keys to select the device you want to boot from, then

press E

■ Removable Dev. (Removable device)

■ ATAPI CDROM (CD or DVD drive)

■ Hard Drive

■ IBA GE NIC (Network boot)

NTER. Common choices include:

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 195 and

“Post error beep codes” on page 199 for troubleshooting information.

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Chapter 2: Setting Up Your Server

Controlling your server

Local control

Your server can be controlled locally by installing a USB keyboard and a USB mouse. There are USB connectors, as well as video connectors, on both the front and back of the server. There are no PS/2 connectors on this server.

Remote control

The BIOS supports redirection of both video and keyboard through a serial link (COM port) on this server. When console redirection is enabled, local (host server) keyboard input and video output are passed both to the local keyboard and video connections and to the remote console through the serial link. Keyboard inputs from both sources are considered valid and video is displayed to both outputs.

With console redirection, you can control the server without a host keyboard or monitor attached to the server, and you can run the server entirely by remote control, including setup and other text-based utilities.

Serial configuration settings

When redirecting through a modem (instead of a null modem cable), the modem needs to be configured as follows:

■ Auto-answer (for example, ATS0=2, to answer after two rings).

■ Modem reaction to DTR set to return to command state (for example, AT&D1) - failure

to provide this setting results in the modem either dropping the link when the server reboots (as in AD&D0) or becoming unresponsive to server baud rate changes (as in AT&D2).

■ Handshake must be set to CTS/RTS + CD for optimum performance - If EMP is sharing

the COM port with serial redirection, the handshaking must be set to Xon/Xoff + CD. An EMP option utilizing CD should not be used if a modem is not used and the CD is not connected.

■ Both EMP and console redirection require N, 8, 1 mode (no parity, 8-bit dta, 1 stop bit).

The BIOS does not require that the splash logo be turned off for console redirection to function. The BIOS supports multiple consoles, some of which are in graphics mode and some in text mode. The graphics consoles can display the logo while the text consoles receive the redirected text.

Console redirection ends at the beginning of the Legacy OS boot (INT 19h).

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Controlling your server

Keystroke mappings

During console redirection, the remote terminal (which may be a dumb terminal or a system with a modem running a communication program) sends keystrokes to the local server. The local server passes video back over this same link. The keystroke mappings follow VT-UTF8 format with the following extensions.

Setting up alias keys

The DEL and CTRL + (function key) combinations are synonyms for the F2 or Setup key. These are not prompted for in screen messages. These hotkeys are defined only for console redirection support and are not used on locally attached keyboards.

Standalone ESC key for headless operation

To complete an escape sequence, the timeout must be two seconds for entering additional characters following an escape.

■ ESC followed by a two-second pause is interpreted as a single escape.

■ ESC followed within two seconds by one or more characters that are not forming a

sequence described in this document are interpreted as E characters, not an escape sequence.

All of the escape sequences in the following table are input sequences, that is, they are sent to the BIOS from the remote terminal.

SC + the character, or

Escape Sequence Description

SC + R + ESC + R + ESC + R

This will implement but will default to “disabled.”

REmote console reset

ESC + ( BMC Mux switch escape sequence

ESC + CDZi + (terminal-type-number) Dynamic Terminal Type choice, where:

0 = PC-ANSI (the only current terminal type) 1 = VT100 (not implemented, but honored as VT100+) 2 = VT100+ 3 = VT-UTF8

ESC + CDZ0 Inhibit console redirection

ESC + CDZ1 Restart console redirection

ESC + CDZ2 “Soft” inhibit console redirection, without serial port or

modem reset.

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Chapter 2: Setting Up Your Server

Limitations

The BIOS console redirection terminates after an EFI-aware operating system calls EFI Boot Service ExitBootServices. The operating system is responsible for continuing the console redirection after that point. BIOS console redirection is a text console and any graphical data, such as a logo, is not redirected.

Interface to server management

If the BIOS determines that console redirection is enabled, it passes the baud rate through the IPMB (Intelligent Platform Management Bus) to the appropriate management controller.

Example setup for console redirection

The following is an example of how to configure the console/host and server for console redirection. In this example, the console is running under Windows. The console and server are directly connected through the serial ports of both systems using a serial null modem cable.

To redirect the server console:

1 Turn on the server. 2 Press the up and down arrow keys to select BIOS Setup from the System Options Menu,

then press E

NTER. The BIOS setup utility menu opens.

3 Press the up and down arrow keys to select Server Management menu, then press ENTER.

The Server Management menu opens.

4 Press the up and down arrow keys to select Console Redirection, then select COM1

Console Redirection

5 Make the following settings:

■ Set Console Redirect to Enabled

■ Set Connection Type to Direct

■ Set Baud Rate to 115.2K

■ Set the Flow Control to CTS/RTS

■ Set the Terminal Type to VT-UTF8

6 Press F10, then select Yes to save the changes and exit the BIOS Setup utility. 7 Press ENTER to confirm. The server reboots and console redirection is enabled. 8 Turn off the server and configure the console.

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Controlling your server

To configure the console:

1 Turn on the console system and let the operating system start. 2 Click Start, All Programs, Accessories, Communications, then click Hyperterminal. 3 When the Connection Description window opens, enter Guest in the Name field, then

click

OK.

4 When the Connect To window opens, click the COM port of the console to which the

null modem cable is connected (for example, COM1).

5 When the COM1 Properties window opens, make the following settings:

■ Bits per second to 115200

■ Flow control to Hardware (CTS/RTS)

■ Leave the other settings at their default values

6 Click OK to accept the settings and enter the hyperterminal screen. 7 Turn on the server. The console starts displaying the redirection after the video on

the server synchronizes.

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Chapter 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting

down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press and hold the power button until

the server turns off.

Warni ng

Caution

The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the UPS. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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