Gateway CG3100, CG3000 User Manual

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Wireless Cable Voice

Gateway CG3000/CG3100

User Manual

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134

part number July 2009

© 2009 by NETGEAR, Inc. All rights reserved.

Trademarks

NETGEAR and the NETGEAR logo are trademarks of NETGEAR, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

FCC Warning Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1)this device may not cause harmful interference, and

(2)this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Prohibition of Collocation

This device and its antenna(s) must not be collocated or operating in conjunction with any other antenna or transmitter.

Safety Information

To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. Use the supplied antenna.

Declaration of Conformity for R&TTE directive 1999/5/EC

Essential requirements – Article 3. Protection requirements for health and safety – Article 3.1a. Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient. Protection requirements for electromagnetic compatibility – Article 3.1b. Testing for electromagnetic compatibility according to EN 301 489-1 and EN 301 489-17 has been conducted. These are considered relevant and sufficient. Effective use of the

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radio spectrum – Article 3.2. Testing for radio test suites according to EN 300 328- 2 has been conducted. These are considered relevant and sufficient.

Bestätigung des Herstellers/Importeurs

Es wird hiermit bestätigt, daß das Wireless Cable Voice Gateway gemäß der im BMPT-AmtsblVfg 243/1991 und Vfg 46/1992 aufgeführten Bestimmungen entstört ist. Das vorschriftsmäßige Betreiben einiger Geräte (z.B. Testsender) kann jedoch gewissen Beschränkungen unterliegen. Lesen Sie dazu bitte die Anmerkungen in der Betriebsanleitung.

Das Bundesamt für Zulassungen in der Telekommunikation wurde davon unterrichtet, daß dieses Gerät auf den Markt gebracht wurde und es ist berechtigt, die Serie auf die Erfüllung der Vorschriften hin zu überprüfen.

Certificate of the Manufacturer/Importer

It is hereby certified that the Wireless Cable Voice Gateway has been suppressed in accordance with the conditions set out in the BMPT-AmtsblVfg 243/1991 and Vfg 46/1992. The operation of some equipment (for example, test transmitters) in accordance with the regulations may, however, be subject to certain restrictions. Please refer to the notes in the operating instructions.

Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market and has been granted the right to test the series for compliance with the regulations.

Technical Support

Thank you for choosing Netgear product(s). Please register online and take advantage of the technical support resources such as NETGEAR online knowledge base. Technical support is available 24 hours a day, seven days a week; please call your Cable Internet Service Provider.

Product and Publication Details

Model Number:

CG3000/CG3100

Publication Date:

July 2009

Product Family:

Gateway

Product Name:

Wireless Cable Voice Gateway

Home or Business Product:

Home

Language:

English

Publication Part Number:

202-10074-01

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Contents

About This Manual

 

Conventions, Formats, and Scope ...................................................................................

ix

How to Print This Manual ..................................................................................................

x

Revision History .................................................................................................................

x

Chapter 1

 

Connecting the Gateway

 

Package Contents ..........................................................................................................

1-1

Gateway Front Panel ......................................................................................................

1-1

Gateway Rear Panel ......................................................................................................

1-3

Logging In to Your Gateway ...........................................................................................

1-3

Viewing the Basic Settings .............................................................................................

1-5

MTA Status .....................................................................................................................

1-6

Chapter 2

 

Wireless Configuration

 

Planning Your Wireless Network ....................................................................................

2-1

Wireless Placement and Range Guidelines .............................................................

2-2

Wireless Security Options ........................................................................................

2-3

Manually Configuring Your Wireless Settings and Security ............................................

2-3

Configuring WEP (Wired Equivalent Privacy) Wireless Security .............................

2-7

Configuring WPA-PSK or WPA2-PSK Wireless Security .........................................

2-8

Using Push 'N' Connect (WPS) to Configure Your Wireless Network and Security .......

2-9

Using a WPS Button to Add a WPS Client .............................................................

2-10

Using a PIN Entry to Add a WPS Client .................................................................

2-12

Connecting Additional Wireless Client Devices ............................................................

2-13

Adding Just WPS Clients .......................................................................................

2-13

Adding Both WPS and Non-WPS Clients ..............................................................

2-14

Chapter 3

 

Content Filtering

 

Viewing or E-mailing Logs ..............................................................................................

3-1

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Blocking Keywords, Sites, and Services ........................................................................

3-2

Blocking Keywords and Domains .............................................................................

3-2

Services ..........................................................................................................................

3-4

Port Forwarding ..............................................................................................................

3-5

Adding a Custom Rule .............................................................................................

3-6

Chapter 4

 

Managing Your Network

 

Viewing the Modem Status .............................................................................................

4-1

Viewing the Connection Status .......................................................................................

4-4

Backing Up and Restoring Your Settings ........................................................................

4-5

Changing the Built-In Password .....................................................................................

4-6

Running Diagnostic Utilities ............................................................................................

4-7

Testing Connectivity with the Ping Command ..........................................................

4-8

Traceroute ................................................................................................................

4-9

Viewing the Event Log ..................................................................................................

4-10

Chapter 5

 

Customizing Your Network

 

DMZ Host .......................................................................................................................

5-1

LAN IP Setup ..................................................................................................................

5-2

Reserving an IP Address for DHCP Use ..................................................................

5-4

Configuring Universal Plug and Play (UPnP) .................................................................

5-5

NAT .................................................................................................................................

5-6

Chapter 6

 

Troubleshooting

 

Basic Functions ..............................................................................................................

6-1

Using LEDs to Troubleshoot ....................................................................................

6-2

Connecting to the Gateway’s Main Menu .......................................................................

6-3

Troubleshooting the ISP Connection ..............................................................................

6-4

Troubleshooting a TCP/IP Network Using a Ping Utility .................................................

6-4

Testing the LAN Path to Your Gateway ....................................................................

6-4

Testing the Path from Your PC to a Remote Device ................................................

6-5

Appendix A

 

Default Settings and Technical Specifications

 

Factory Default Settings ................................................................................................

A-1

Technical Specifications .................................................................................................

A-2

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Appendix B

Related Documents

Index

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About This Manual

The NETGEAR® Wireless Cable Modem Gateway CG3000 User Manual describes how to install, configure and troubleshoot the Wireless Cable Voice Gateway . The information in this manual is intended for readers with intermediate computer and Internet skills.

Conventions, Formats, and Scope

The conventions, formats, and scope of this manual are described in the following paragraphs:

Typographical Conventions. This manual uses the following typographical conventions::

Italic

Emphasis, books, CDs, file and server names, extensions

 

 

Bold

User input, IP addresses, GUI screen text

 

 

Fixed

Command prompt, code

italic

URL links

 

 

Formats. This manual uses the following formats to highlight special messages:

Note: This format is used to highlight information of importance or special interest.

Tip: This format is used to highlight a procedure that will save time or resources.

Warning: Ignoring this type of note may result in a malfunction or damage to the equipment.

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Scope. This manual is written for the Voice Gateway according to these specifications:

Product Version

Wireless Cable Voice Gateway

 

 

Manual Publication Date

July 2009

 

 

For more information about network, Internet, firewall, and VPN technologies, see the links to the NETGEAR website in Appendix B, “Related Documents.”

Note: Product updates are available on the NETGEAR, Inc. website at

http://kbserver.netgear.com/products/CG3000/CG3100.asp.

How to Print This Manual

To print this manual, your computer must have the free Adobe Acrobat reader installed in order to view and print PDF files. The Acrobat reader is available on the Adobe Web site at http://www.adobe.com.

Tip: If your printer supports printing two pages on a single sheet of paper, you can save paper and printer ink by selecting this feature.

Revision History

Part Number

Version

Date

Description

Number

 

 

 

 

202-

1.0

July 2009

Original publication

 

 

 

 

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Chapter 1

Connecting the Gateway

This chapter describes how to configure your Voice Gateway Internet connection. For help installing your gateway, see the Wireless Cable Voice Gateway CG3000/3100 Quick Install Guide.For information about product features and compatible NETGEAR products, see the NETGEAR website at http://www.netgear.com.

Package Contents

The product package should contain the following items:

NETGEAR® Wireless Cable Voice Gateway

Wireless Cable Voice Gateway CG3000/3100 Quick Install Guide

AC power adapter with separate battery

Category 5 (CAT5) Ethernet cable

USB cable

Resource CD, including:

This manual

Application Notes, Tools, and other helpful information

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair.

Gateway Front Panel

The front panel of the gateway contains status LEDs.

Figure 1-1

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You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the gateway.

Table 1-1. LED and Front Panel Button Descriptions

LED

Description

 

 

 

Solid green. Power is supplied to the cable modem.

 

Off. No power.

Power

 

 

 

 

Solid green. The unit is synchronized, and all four channels are in use (channel

 

bonding).

Downstream

Blinking. The unit is scanning for a downstream DOCSIS channel.

 

Off. No downstream channels are locked.

 

Solid green. The unit is synchronized, and all four channels are in use (channel

 

bonding).

Upstream

Blinking. The unit is scanning for an upstream channel.

 

Off. No upstream channels are locked.

 

Solid green. The cable modem is online.

 

Blinking. The cable modem is synchronizing with the cable provider’s CMTS.

Internet

Off. The cable modem is offline.

 

 

 

• Green indicates 1,000 Mbps. Amber indicates 10/100 Mbps.

 

Solid. An Ethernet device is connected and powered on.

LAN (Ethernet)

Blinking. Data is being transmitted or received on the Ethernet port.

 

Off. No Ethernet device is detected on the Ethernet port.

Voice Ports

Solid green. Registered with the Call Agent.

(1 and 2)

Blinking. There is an active call.

 

Slow blink. Phone is “on-hook,” registration with Call Agent is in progress.

 

Off. No phones are connected to the voice port.

Button

Description

 

 

 

Turn the wireless radio in the gateway on and off. The wireless radio is on by default. The

 

LED located below this button indicates if the wireless radio is on or off.

Wireless

 

On/Off

 

 

 

 

Pushing this button opens a 2-minute window for the gateway to connect with other WPS-

 

enabled devices. For more information, about using the WPS method to implement secu-

Push 'N'

rity, see the Wireless Cable Voice Gateway CG3000/CG3100 User Manual

Connect (WPS)

 

 

 

 

 

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Gateway Rear Panel

The rear panel includes the following connections, viewed from left to right, as illustrated in the following illustration:

Power On/Off button

 

 

 

 

 

 

USB

Coaxial

Power

 

 

 

 

 

 

port

cable

adapter

Voice/phone

Ethernet

connector

input

 

ports

LAN ports

 

 

Figure 1-2

Two Voice/Phone ports: With VoIP service, connect one or two handsets to these ports.

Four Ethernet LAN ports: Use these ports to connect local computers.

USB port: The USB port is a USB host and can be used for connecting a USB hard drive, flash drive, or printer.

Coaxial cable connector: Attach coaxial cable to the cable service provider’s connection.

Power: AC power adapter input.

Note: You can return the gateway to its factory settings. On the bottom of the gateway, press and hold the Restore Factory Settings button for over 7 seconds. The gateway resets, and returns to its factory settings. See “Factory Default Settings” in Appendix A.

Logging In to Your Gateway

You can log in to the gateway to view or change its settings. Links to Knowledge Base and documentation are also available on the gateway main menu.

Note: Your computer must be configured for DHCP. For help with configuring DHCP, see the documentation that came with your computer or see the link to the online document in “Preparing a Computer for Network Access” in Appendix B.

Connecting the Gateway

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When you have logged in, if you do not click Logout, the gateway waits for 5 minutes after no activity before it automatically logs you out.

To log in to the gateway:

1.Using the computer that you first used to access your cable modem Internet service, connect to the gateway by typing http://192.168.0.1 in the address field of your Internet browser. A login window displays:

http://192.168.0.1

Figure 1-3

2.Enter admin for the user name and password for the password, both in lower case letters. When you connect to the gateway the Modem Status screen displays:

Figure 1-4

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Viewing the Basic Settings

To view or configure the basic settings, select Basic Settings from the main menu:

Figure 1-5

By default Dynamic IP is selected. If you make changes, you must click Apply to accept the new settings.

Connecting the Gateway

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MTA Status

From the main menu select MTA Status to display the following screen:

Figure 1-6

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Chapter 2

Wireless Configuration

For a wireless connection, the SSID, also called the wireless network name, and the wireless security setting must be the same for the gateway and wireless computers or wireless adapters.

NETGEAR strongly recommends that you use wireless security. This chapter includes:

“Planning Your Wireless Network

“Manually Configuring Your Wireless Settings and Security” on page 2-3

“Using Push 'N' Connect (WPS) to Configure Your Wireless Network and Security” on page 2-9

“Connecting Additional Wireless Client Devices” on page 2-13

Planning Your Wireless Network

For compliance and compatibility between similar products in your area, the operating channel and region must be set correctly.

To configure the wireless network, you can either specify the wireless settings, or you can use WiFi Protected Setup (WPS) to automatically set the SSID and implement WPA/WPA2 security.

To manually configure the wireless settings, you must know the following:

SSID. The default SSID for the gateway is Wireless.

The wireless mode (802.11g, or 802.11b) that each wireless adapter supports.

Wireless security option. To successfully implement wireless security, check each wireless adapter to determine which wireless security option it supports.

See “Manually Configuring Your Wireless Settings and Security” on page 2-3.

Push 'N' Connect (WPS) automatically implements wireless security on the gateway while, at the same time, allowing you to automatically implement wireless security on any WPSenabled devices (such as wireless computers and wireless adapter cards). You activate WPS by pressing a WPS button on the gateway, clicking an onscreen WPS button, or entering a PIN number. This generates a new SSID and implements WPA/WPA2 security.

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Note: NETGEAR’s Push 'N' Connect feature is based on the Wi-Fi Protected Setup (WPS) standard (for more information, see http://www.wi-fi.org). All other Wi- Fi-certified and WPS-capable products should be compatible with NETGEAR products that implement Push 'N' Connect.

To set up your wireless network using the WPS feature:

Use the WPS button on the side of the gateway (there is also an onscreen WPS button), or enter the PIN of the wireless device.

Make sure that all wireless computers and wireless adapters on the network are Wi-Fi certified and WPA or WPA 2 capable, and that they support WPS configuration.

See “Using Push 'N' Connect (WPS) to Configure Your Wireless Network and Security” on page 2-9.

Wireless Placement and Range Guidelines

The range of your wireless connection can vary significantly based on the physical placement of the gateway. The latency, data throughput performance, and notebook power consumption of wireless adapters also vary depending on your configuration choices.

For best results, place your gateway according to the following guidelines:

Near the center of the area in which your PCs will operate.

In an elevated location such as a high shelf where the wirelessly connected PCs have line-of- sight access (even if through walls).

Away from sources of interference, such as PCs, microwave ovens, and 2.4 GHz cordless phones.

Away from large metal surfaces.

Put the antenna in a vertical position to provide the best side-to-side coverage. Put the antenna in a horizontal position to provide the best up-and-down coverage.

If using multiple access points, it is better if adjacent access points use different radio frequency channels to reduce interference. The recommended channel spacing between adjacent access points is 5 channels (for example, use Channels 1 and 6, or 6 and 11).

The time it takes to establish a wireless connection can vary depending on both your security settings and placement. WEP connections can take slightly longer to establish. Also, WEP encryption can consume more battery power on a notebook computer.

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Wireless Security Options

Indoors, computers can connect over 802.11n wireless networks at a maximum range of up to 300 feet. Such distances can allow for others outside your immediate area to access your network.

Unlike wired network data, your wireless data transmissions can extend beyond your walls and can be received by anyone with a compatible adapter. For this reason, use the security features of your wireless equipment. The Voice Gateway provides highly effective security features which are covered in detail in this chapter. Deploy the security features appropriate to your needs.

There are several ways you can enhance the security of your wireless network:

WEP. Wired Equivalent Privacy (WEP) data encryption provides data security. WEP Shared Key authentication and WEP data encryption block all but the most determined eavesdropper. This data encryption mode has been superseded by WPA-PSK and WPA2-PSK.

WPA-PSK (TKIP), WPA2-PSK (AES). Wi-Fi Protected Access (WPA) using a pre-shared key to perform authentication and generate the initial data encryption keys. The very strong authentication along with dynamic per frame re-keying of WPA makes it virtually impossible to compromise.

Restrict access to your router.

For more information about wireless technology, see the link to the online document in “Wireless Networking Basics” in Appendix B.

Manually Configuring Your Wireless Settings and Security

You can view or manually configure the wireless settings for the gateway in the Wireless Settings screen. If you want to make changes, make sure to note the current settings first.

Note: If you use a wireless computer to change the wireless network name (SSID) or wireless security settings, you will be disconnected when you click Apply. To avoid this problem, use a computer with a wired connection to access the gateway.

To view or manually configure the wireless settings:

1. Log in to the gateway as described in “Logging In to Your Gateway” on page 1-4.

Wireless Configuration

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2. In the main menu, under Setup, select Wireless Settings to display the following screen:

Figure 2-1

3. If you make changes, you must click Apply for them to take effect.

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