Gateway ALR 9200 User Manual

Maintaining and Troubleshooting the Gateway ALR 9200 Server

Part # 8503424 A MAN SYS US 9200 TECH REF R0 8/98

In our effort t o u se na tur e’s resources e f fici entl y a nd wi sely, we print all man uals on r ecy cled paper s t hat me et the

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway .com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, T elePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWA Y, Gateway Solo, green stylized GATEWAY , gr een stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the A LR web site a t www.alr.com. In no even t will ALR b e li able for dire ct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface .....................................................................................vii

About This Guide................................................................................ viii

Conventions Used in This Guide........................................................... ix

Important Safety Instructions.................................................................. x

Chapter 1: System Access ........................ ......... .......... ......... ...1

Static Electricity Precautions.................................................................. 2

Opening the System ................................................................................ 3

Removing the Access Cover............................................................ 3

Opening the Front Door................................................................... 4

Opening the Subchassis and Electronics Bay................................. 5

Closing the System.................................................................................. 7

Closing the Subchassis and Electronics Bay................................... 7

Installing the Access Cover.............................................................. 8

Installing the Front Door.................................................................. 8

Chapter 2: Componen ts ......... ......... .......... ..... ......... ......... ........9

System Board Features.......................................................................... 10

System Board Connectors..................................................................... 10

Drive Controllers and Connectors................................................. 12

System Jumpers (B)....................................................................... 13

Miscellaneous Connectors............................................................. 14

Expansion Slot Connectors............................................................ 15

Memory Module Connector (I)..................................................... 16

System Management Connectors.................................................. 16

Back Panel I/O Connectors............................................................ 18

Processors and Related Connectors............................................... 20

Power Connectors.......................................................................... 21

Memory.................................................................................................. 23

DIMM Installation Sequence......................................................... 24

System Memory Addressing ......................................................... 24

Memory Configuration.................................................................. 25

System Security..................................................................................... 26

Mechanical Locks and Monitoring................................................ 26

Software Locks via the SSU or BIOS Setup................................. 26

Contents i

Chapter 3: Installing Co mponents ................................ ......... ..31

Introduction........................................................................................... 32

Replacing the Processor........................................................................ 32

Installing Another Processor................................................................ 36

Installing Hardware............................................................................... 40

Memory.......................................................................................... 40

Drives............................................................................................. 45

Installing Fans for High-Power Drives......................................... 57

Expansion Cards............................................................................ 62

Power Supplies .............................................................................. 65

Replacing the Battery .................................................................... 68

Chapter 4: Jumpers and Drivers .................... ................... ......71

Setting the Jumpers............................................................................... 72

Changing a Jumper Setting............................................................ 73

CMOS Clear Jumper..................................................................... 74

Password Clear Jumper................................................................. 75

Recovery Boot Jumper.................................................................. 75

Installing Software and Drivers............................................................ 77

Installing Video Drivers................................................................ 77

Chapter 5: BIOS Set up .................... ......... ..... ......... .......... ......79

Introduction........................................................................................... 80

Using BIOS Setup................................................................................. 81

Record Your Setup Settings.......................................................... 81

If You Cannot Access Setup ......................................................... 82

Starting Setup................................................................................. 82

Setup Menus.......................................................................................... 83

Setup Key Commands................................................................... 84

Special Display Items.................................................................... 84

Main Menu..................................................................................... 85

Advanced Menu............................................................................. 87

Security Menu................................................................................ 92

Server Menu................................................................................... 93

Boot Menu...................................................................................... 95

Exit Menu....................................................................................... 97

ii Maintaining and Troubleshooting the Gateway ALR 9200 Server

Upgrading the BIOS.............................................................................. 98

Preparing for the Upgrade.............................................................. 98

Upgrading the BIOS..................................................................... 100

Recovering the BIOS................................................................... 101

Changing the BIOS Language..................................................... 101

Chapter 6: The Server Setup Utility ............................... ........103

Introduction.......................................................................................... 104

Using the System Setup Utility........................................................... 105

When to Run the SSU.................................................................. 105

What You Need to Do.................................................................. 106

Running the SSU................................................................................. 107

Running the SSU Locally............................................................ 107

Running the SSU Remotely......................................................... 107

Starting the SSU........................................................................... 108

Customizing the SSU.......................................................................... 109

Launching a Task ................................................................................ 111

Resource Configuration Add-in Window.......................................... 112

Using the RCA Window.............................................................. 112

Defining an ISA Board................................................................. 113

Adding and Removing ISA Boards............................................. 114

Modifying Resources................................................................... 114

System Resource Usage............................................................... 115

Multiboot Options Add-in................................................................... 115

Security Add-in ................................................................................... 116

Security Options........................................................................... 117

System Event Log Viewer Add-in...................................................... 118

Sensor Data Record Manager

Add-In.................................................................................................. 120

Field Replaceable Unit Manager Add-In........................................... 122

Exiting the SSU................................................................................... 124

Chapter 7: Other Utilities ............................ ......... .......... ........125

Introduction.......................................................................................... 126

Power-on Self Test.............................................................................. 127

Emergency Management Port Console.............................................. 129

How the EMP Console Works..................................................... 130

EMP Console Requirements........................................................ 132

Contents iii

Setting Up the Server for the EMP.............................................. 133

Main EMP Console Window...................................................... 134

Server Control Operations........................................................... 136

Phonebook.................................................................................... 140

Management Plug-ins.................................................................. 141

FRU and SDR Load Utility................................................................ 145

When to Run the FRUSDR Load Utility.................................... 145

What You Need to Do................................................................. 145

How You Use the FRUSDR Load Utility.................................. 146

Cleaning Up and Exiting............................................................. 150

Using the Firmware Update Utility.................................................... 151

Running the Firmware Update Utility........................................ 151

Using the Symbios SCSI Utility......................................................... 152

Running the SCSI Utility............................................................. 152

Chapter 8: Troubl eshoot ing .................................... .......... ....153

Introduction......................................................................................... 154

Computer Virus Notice....................................................................... 155

Viruses.......................................................................................... 155

Types of Viruses.......................................................................... 155

Virus Contamination.................................................................... 155

Protecting Your System............................................................... 156

Virus Prevention.......................................................................... 156

Troubleshooting Checklist ................................................................. 158

Verifying the Configuration........................................................ 158

Troubleshooting Guidelines........................................................ 158

Solving Problems................................................................................ 159

Resetting the System.................................................................... 159

Initial System Startup................................................................... 159

Running New Application Software........................................... 160

The System Has Been Running Correctly.................................. 161

More Problem-solving Procedures............................................. 162

Specific Problems and Corrective Actions................................. 164

Error and Informational Messages..................................................... 170

POST Codes and Countdown Codes.......................................... 170

POST Error Codes and Messages............................................... 173

iv Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Appendix A: Reference Data ..................... ................... ........175

Specifications....................................................................................... 176

System Specifications.................................................................. 176

Environmental Specifications...................................................... 177

System I/O Addresses......................................................................... 178

Memory Map....................................................................................... 181

Interrupts.............................................................................................. 182

Video Modes ....................................................................................... 183

DMA Usage......................................................................................... 187

Appendix B: Regulatory Compliance Statements ................ 189

Electromagnetic Compatibility........................................................... 190

FCC Notice.......................................................................................... 191

Industry Canada Notice....................................................................... 192

CE Notice............................................................................................. 192

VCCI Notice........................................................................................ 193

Australia/New Zealand Notice ........................................................... 193

Declaration of the Manufacturer or Importer..................................... 194

Safety Compliance.............................................................................. 194

Index ..................................................................................... 195

Contents v

vi Maintaining and Troubleshooting the Gateway ALR 9200 Server

Preface

Contents

About This Guide .................................................viii

Conventions Used in This Guide...........................ix

Important Safety Instructions.................................. x

About This Guide

This document pro vides step-b y-step install ation instructions along with detailed illustrations to hel p maintain the hardw are component s and peripherals of the computer.

Chapter 1: Sy stem Access pro vides instructions on opening a nd closing the case.

Chapter 2: Component s covers information on maintai ning, replacing, and upgrading the components in the system. This sect ion includes information about options for the system and inst allation instructions.

Chapter 3: Installing Components describes the procedures for install ing or replacing the hardwa re components.

Chapter 4: Jumpers and Drivers describes setting the jumpers and pro v ides basic information about operating systems and sof twar e.

Chapter 5: BI OS Setup br iefly e xplains the syst em basic input/output system (BIOS) and pro vides instructions on ho w to update the BIOS.

Chapter 6: The S erver Setup Utility describes the system setup util ity and provides instructions on using it to set up the server .

Chapter 7: Othe r Utilities de scribes the other uti lities pro vided wit h the system and pro vides instructions for their use.

Chapter 8: Troubleshooting provides refer ence material on troub leshooting your system.

viii Maintaining and Troubleshooting the Gateway ALR 9200 Server

Conventions Used in This Guide

Note:

This is an ex ampl e of an important note that may appear in the manual.

Throughout this document, you will see the follo wing co n ventions:

Convention Description

ENTER

CTRL+ALT+DEL

Setup

User’s Guide

Sidebars Sidebars give critical information such

Key names, which correspond to keys on the keyboard, are printed in small capitals.

A plus sign indicates that the keys must be pressed simultaneously.

Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

Names of publications and files are printed in italic.

as warnings and important notes.

Conventions Used in This Guid e i x

Important Safety Instructions

Warning!

Do not attempt to se rvi ce the system yourself except as explained el sewh er e i n the manual. Ad just onl y those controls covered in the instruct ions .

Opening or removing covers

marked “Do Not Remove” may expose you to dangerous voltages or other risks.

Refer all servicing of those compartments t o q ual ifi ed service personnel.

Important!

The system power cord serves as the mai n disconnect for the computer. The wall outlet must be easily accessible by the operator.

Observe the following gui delines w hen performing any w ork on y our system:

• Foll ow all instructions marked on t he server and in the

documentation.

• Unplug this product from the w all outlet be fore cleaning. Do not

use liquid or aerosol cleaners . Use a damp cloth for cle aning.

• Do not use this product near water . Do not spill liquid on or int o the

server .

• Do not place the server on an unstab le surface.

• Openings in the system cabinet are provi ded for ventilat ion. Do not

block or co ver these openings. Do not place the server near or upon a radiator or heat re gister .

• Use only the po w er source sho wn on the power suppl y. If you are

not certain about the po wer s ource, ask the local po we r company.

• The server is equipped with a 3-wire grounding plug (a plug wit h a

grounding pin). This plug only fits into a grounded pow er outlet. This is a safety feature. If y ou are unab le to insert the plug into t he outlet, contact your e lectrician to repl ace the outlet.

• Do not walk on the po w er cord or allow anything to rest on it.

• If you use an extensi on cord with this system, make sure the total

ampere ratings on the products plugged into the extens ion cord do not exceed the extensi on cord ampere rating. Also, the total ampere requirements for all products pl ugged into the w all outlet must not exceed 15 amperes.

• Never insert objects of any kind i nto the system vent ilation slot s.

x Maintaining and Troubleshooting the Gate way ALR 9200 Serve r

• Unplug the system from the w all outlet and ref er servicing to

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when t he operating

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

instructions are follo w ed.

Chapter 1:

System Access

Contents

Static Electricity Precautions.................................. 2

Opening the System................................................. 3

Removing the Access Cover............................ 3

Opening the Front Door................................... 4

Opening the Subchassis and Electronics Bay. 5

Closing the System.................................................. 7

Closing the Subchassis and Electronics Bay... 7

Installing the Access Cover.............................. 8

Installing the Front Door.................................. 8

Static Electricity Precautions

Caution! Prevent Static-Electricity Damage

Static Electricity Preventions

1. WEAR A GROUNDING WRIST STRAP (a vailab le at most electronic stores).

2. Turn off the system pow er .

3. Touch the back of the power supply fan, located on the back of the case.

4. UNPLUG ALL CORDS FR OM WALL OUTLET.

5. Remove the system case cover .

Static Electricity Pr ecautions

♦ Avoid static-causing surfaces such as plastic and styrofoam in your work area. ♦ Remove the parts from their antistatic bags only when y ou are ready to use them. Do not la y

parts on the outside of antistatic bags since only the inside provides antistatic protection.

♦ Always hold cards by their edges and their metal mounting bracket. A void touching

components on the cards and the edge connectors that connect to expansion slots.

♦ Never slide cards or other parts over any surface.

2 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Opening the System

Depending on your purpose, you ma y need to remo v e the access co v er or both the access co ver and t he bezel. You may also need to open the subchassis or the electronics bay t o reach certain components. F oll o w the instructions specific to the item you wish to remo ve or open as indicated in each section.

Removing the Access Cover

You need to remov e the system access co ve r to reach components inside the system. F acing the front of the sys tem, the access co ve r is on the right side of the server .

To Remove the Access Cover

1. Observe the ESD precautions in “Static Ele ctricity Precauti ons” on

page 2.

2. T urn off all peripheral de vices connect ed to the system.

3. T urn off the system by us ing the po wer on/off s witch on the front pane l

and unplugging all A C po w er cords.

Caution!

Power the system off and disconnect all powe r cords before proceeding. Installing any component while the power is on may cause permanent damage to the system.

4. Label and disconnect all peripheral ca bles a ttached to the input/ou tput

(I/O) panel on the back of the syst em.

Opening the System 3

5. Remove and sa ve the three scr ews from the ba ck of the access co v er

(see Figure 1); you will need them later to reat tach the co v er .

Figur e 1: Remo ving the Acces s Cover

6. Place the fingertips of your right hand under the built-in handle on t he

back of the co ver. A rounded , rectangular depres sion in the front middle of the access co ver serves as another handle.

7. Using an even pull, sl ide the co v er backward, about an inch, until it

stops.

8. Pull the entire co ver outw ard, straight aw a y from the chassi s, to

disengage the ro ws of tabs from the notches i n the top and bottom edges of the chassis. Set t he co ver a side.

Opening the Front Door

The front door is secured to the bezel b y a ke y lock. This lock has thr ee positions: full y locked , f ront door unlock ed , and fro nt and access co ve r unlocked. When the front door is unlock ed , y ou can remo ve it by opening it fully and lift ing the hinges out of the s lots that hold them.

4 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Opening the Subchassis and Electronics Bay

The chassis is comprised of three pa rts: the main chassis, a s wing-out subchassis at the front, and a s wing-out subchassi s, called the electr onics bay, at the rear . To access components in some inst ances, you must re mo ve the foam cov ers and s wing a wa y and/or completely remo ve the subchassi s and electronics ba y.

T o open the subchas sis and electron ics ba y, you must first remov e the foam cov ers. The subchassis and el ectronics ba ys are se cured using phillips hea d screws.

T o Open the Subchassis and Electronics Bay

1. Observe the safety and ESD precautions in “Stati c Electricity

Precautions” on page 2.

2. T urn off all peripheral de vices connect ed to the system.

3. T urn off the system po w er b y using the po w er o n/off s witch on the

front panel and unplugging all A C po w er c ords.

4. Label and disconnect all peripheral ca bles a ttached to the I/O panel on

the back of the system.

5. Remove and sa ve the three scr ews from the ba ck of the access co v er;

you will need them later t o reattach the co ver.

6. Remove the access co ver.

7. Remove the foam blocks b y pulling t hem out of the subchassis and

electronics ba y . These blocks form an important part of the airflo w and electromotiv e compatibility (EMC) characteristics o f the system. The foam in the subchassis also forms the support structure for most of the system fans.

Opening the System 5

8. Loosen the two sc rews on the t op and bottom edges of t he chassis (A

Caution!

Y ou must di sconnect all cabling to the e l ect r oni cs bay before rotating/ removing the bay. Failur e t o do so can result in serious damage to system components. The location of the main connectors in the electronics bay is marked as D in Figure 2.

Note:

It may be easier to disconnect the cables if you remove the foam pad first.

in Figure 2). These screws attach the front subcha ssis and the electronics ba y to the main chassis.

Figur e 2: Opening t he Subchassis and Elec tr onics Bay

9. Using the edges of the subchas sis as handles, rotate the front

subchassis left, a w a y from the main chassis, un til it stops (B in Figure 2).

10. Disconnect all cabling to the el ectronics ba y (D in Fi gure 2).

11. Using the vertical edge of the electr onics ba y as a handle, rotate t he

bay right, a w a y from the main chassis, unt il it stops (C in F igure 2).

12. If necessary , completel y remo v e the subchassis and el ectronics ba y:

rotate the ba ys outward unt il the tw o pins tha t function as hinges for the bays sli de out of their slots . Set the ba ys aside.

6 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Closing the System

Before closing the system, ver ify that all connect ors and boards are properly instal led and firmly seated.

Closing the Subchassis and Electronics Bay

As you close the subchassi s and electronics ba y, carefully observe the internal components to ensure that y ou do not pinch or twist an y of the cables or components.

To Close the Subchassis and Electronics Bay

1. Verify that all internal components are f ully ins talled and secured.

2. Press down on t he tab on the top of the electronics ba y to release it and

swing it closed.

3. Attach any cab les to the electr onics ba y components.

4. Press down on the tab at the top of the subchassis to free it an d swing it

closed.

5. Secure the subchassis with the two screws you re mo ved earlie r .

6. If necessary , reins tall the foam brack eting for the fans i n the

subchassis and reinstall the fans.

7. Reinstall the foam o ver t he subchassis and electr onics ba y.

8. Replace the access co ver a nd po we r up the system.

Closing the System 7

Installing the Access Cover

Note:

The bezel key lock must be in the open position before reinstall ing the a cce ss co ver.

Be careful to a void pinching a ny in ternal cables in the a ccess co ve r when closing the system.

T o Replace the Access Cover

1. Before replacing the access co v er , check that you ha ve not left loose

tools or parts inside the system.

2. Check that cables, e xpansion cards, f oam pad , and other components

are properly inst alled.

3. Position t he co ver over the chassis so that th e ro ws of tabs align with

slots in the chassis. While pressing inw ard , sli de the co ver to war d the front of the system until the t abs on the co v er firmly engage in the chassis.

4. Attach the co ver to the ch assis with the th ree screws y ou remo v ed

earlier, and t ighten them firmly .

5. Connect all external cabl es and the po w er cords to the system.

Installing the Front Door

T o replace th e front door , insert the hinges into the slots on the f ront of the chassis and close the door . Sec ure it by turning the bezel keylock to the second locked position. The first position allo ws you to open the front door and locks the side access panel. The f ully lock ed position pre v ents all access to the system controls b y lockin g both the access panel and t he bezel door .

8 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Chapter 2:

Components

Contents

System Board Features...................................................10

System Board Connectors..............................................10

Drive Controllers and Connectors..........................12

System Jumpers (B)................................................13

Miscellaneous Connectors......................................14

Expansion Slot Connectors ....................................15

Memory Module Connector (I)..............................16

System Management Connectors...........................16

Back Panel I/O Connectors ....................................18

Processors and Related Connectors .......................20

Power Connectors...................................................21

Memory...........................................................................23

DIMM Installation Sequence .................................24

System Memory Addressing..................................24

Memory Configuration...........................................25

System Security ..............................................................26

Mechanical Locks and Monitoring ........................26

Software Locks via the SSU or BIOS Setup..........26

System Board Featur es

The system board functions as the main int erface betw een the processor , memory , and peripherals.

T able1 lists the features of the system board. F igure 3 on page 11 shows the components on the system board and their locati ons.

Table 1: System Board Features

Feature Description

Processor Installed: Up to four Pentium® II Xeon™ processors, in single

Main memory Single plug-in module containing 16 dual in-line memory module

Video memory Installed: 2 MB of video memory. PCI bus(es) PCI-A—Three expansion connectors

ISA bus One expansion slot for expansion boards (shared with a

Server management Thermal/voltage monitoring and error handling.

Graphics Integrated onboard Cirrus Logic GD5480 super video graphics

SCSI Two embedded small computer systems interface (SCSI)

System I/O PS/2-compat ib l e keyboard and mous e p or t s , pa r all el port,

edge contact (SEC) car t r idges installed in Slot 2 connectors. Includes co nn e ctors for six VRM 8. 3 - co mpliant plug -i n v o lt ageregulator modules (VRMs).

(DIMM) sockets for up to 4 GB of extended data output (EDO) dynamic ra n dom access memory (DRA M). Installed: 256 MB–4 GB of EDO error correcting code (ECC) random access memory (RAM).

PCI-B—Four expansion connectors (one shared with the ISA slot)

PCI-B slot).

Front panel controls an d indicator light emitting diodes (LE Ds ).

array (SVGA) controller.

controllers: Symbios SYM53C810AE—narrow SCSI controller providing support for legacy 8-bit SCSI devices Symbios SYM53C896—dual-channel wide low voltage differential (LVD)/single-ended (SE) (ultra2/ultra) SCSI controller driving one SCSI backplane in the system and providing support for external expansi o n.

video port, USB port, and two serial ports (serial port 1 is the left connector).

System Board Connectors

Figure 3 shows the connectors on the system board. Some of thes e connectors may not be used, depending on the configuration of the server . The table belo w pro vi des the key t o Figure3.

10 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

C DA E FB

J K

R S T

M N

Figur e 3: Syst em Board Component s and Connectors

A Wide SCSI B connector (J9J1) T VRM connector for processors 2 & 1 (J4A2) B System jumpers (J6J1) U VRM connector for processor 1 (J4A1) C Hard drive input LED connector (J6J3) V Processor 1 Slot 2 connector (J9A1) D System speaker connector (J6J2) W Main power connector, primary (J9B1) E Lithium battery (B4H1) X Processor 2 Slot 2 connector (J9B2) F Wake-on-LAN technology connector (J4H1) Y Processor 3 Slot 2 connector (J9D1) G ISA slot (J1J1) Z Main power connector, secondary (J9D2) H PCI slots B4 (top), B3, B2, B1, A3, and A2 AA Front panel connector (J8E1) I Memory module connector (J3G1) BB Processor 4 Slot 2 connector (J9E1) J ICMB connector (J1E1) CC IDE connector (J9E2) K PCI slot A1 (J2D1) DD Diskette drive connector (J9E3) L Video and parallel port connectors (J1C1) EE Auxiliary power connector (J9E4) M Serial port connectors (J1B2) FF USB internal header (JC9F14) N Keyboard and mouse connectors (J1B1) GG SMBus connector (J9F2) O USB external connector (J1A1) HH F16 expansion connector (J7G1) P VRM connector for processor 4 (J4E1) II Narrow SCSI connector (J9H1) Q VRM connector for processors 4 & 3 (J4C2) JJ External IPMB connector (J7H1) R VRM connector for processor 3 (J4C1) KK SMM connector (J8H1) S VRM connector for processor 2 (J4B1) LL Wide SCSI A connector (J9H2)

System Board Connect or s 11

Drive Controllers and Connectors

The system board supports sev eral controllers an d connectors for the control of the var ious driv es that are or can be installed in th e system.

SCSI Connectors

The system board includes tw o SCSI controllers. A narro w SCSI controller (SYM53C810AE) is on the PCI-A bus, and a dual-channel wide LVD/SE (Ultra2/Ultra) SCSI controller (SYM53C896) is on t he PCI-B bus. The narrow controller pro vide s support for lega cy 8-bit SCSI de vices that ma y be installed in the 5.25-inch dri ve ba ys. The wide cont roller dri ves one SCSI backplane and pro vides support for external expansion .

Each controller has its o wn set of PCI c onfiguration registers and SCSI I/O registers. As a PCI 2.1 bus master, the wide controller supports burst dat a transfers on PCI up to the maximum rate of 132 MB/sec using on-chip buffers.

No logic, termination, or res istor loads are requi red to connect de vices to the SCSI controller other than te rmination in the devic e at the end of the cable. The SCSI bus is terminated on the syste m board with acti ve terminators that can be disable d.

Wide SCSI A (LL) and Wide SCSI B Connectors (A)

Internally, each wide channel is identi cal, capab le of operations u sing either 8- or 16-bit SCSI pro viding 10 MB/sec ( F ast-10) or 20 M B/sec (F a st-20) throughput, or 20 MB/sec (Ultra) or 40 MB/sec (Ultra-wide).

The wide controller contains a high-perf ormance SCSI bus interface. It supports SE mode with 8-bit (10 or 20 MB/sec) or 16-bit (20 or 40 MB/sec) transfers and LVD mode with 8-bit (40 MB/sec) or 16-bit (80 MB/ sec) transfers.

Narrow SCSI Connector (II)

The narrow controller contai ns a high-performance SCSI core capab le of F ast 8-bit SCSI transfer s in single-ended mode. It pr o vides pro grammable active ne gation, PCI zero w ait- state bursts of faster th an 110 MB/sec at 33 MHz, and SCSI transfer rates from 5 to 10 M B/sec.

12 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

IDE Connector (CC)

This is an integrated Ultra-DMA PCI/I DE interface with an IDE connector capable of controll ing up to tw o IDE de vices. Ultra-DMA pro vid es faster access to IDE devices that are Ultra-DMA complian t while maintaining support for IDE devices that do not support the Ultr a-DMA specification.

The IDE controller supports:

• PIO and IDE DMA/bus master operations

• Mode 4 timings

• Transfer ra tes up to 33 MB/sec

• Buffering for PCI/IDE burs t transfers

• Master/slav e IDE mode

• Up to two dri ves f or one IDE channel

Diskette Drive Connector (DD)

The diskette dri ve controlle r and connector on the syst em board can support up to two disk ette dri ves of 1.44-MB and 2.88-MB formats.

Note:

ou can connect an IDE signal cable, up t o a maximum of 18 inches, to the IDE connec tor on the system board . The cabl e can support two devices, one at the end of the cable and one six inches from the end.

System Jumpers (B)

These jumpers allo w you to set c ertain characteristics of the s ystem. Some jumpers are reserved and are not descr ibed in this section. Do not change any jumper unless it i s necessary to configure the system. In some cases, changing the settings of reserved j umpers can cause damage to t he system board.

Clear CMOS Jumper

This jumper allo ws you t o clear the complim entary metal-oxide semiconductor (CMOS) memory. You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary . Clea ring CMOS memory returns all BIOS Setup settings to the default v alues. This jumper occupi es pins 1-3 of the

connector . See “Setting the J umpers” on page 72 for more information on setting the CMOS clear jumper.

System Board Connect or s 13

Password Clea r Jumper

Momentarily sett ing this jumper allows you to clear the pass w ords. The normal jumper position protects the passwords. Use this jumper only if y ou have f orgotten the pass w ords and cannot a ccess the system. This jumper

occupies pins 5-7 of the connector . Se e “Setting the Jumpers” on page72 for more information on setting the pass w ord clear jumper.

Recovery Boot Jumper

The recov ery boot jumper should be used only i n the ev ent of a fail ed BIOS update. If you attempt a BIOS update and t he update fails, set this jumper and reboot the system. The system attempts to recover the previous v ersion of the BIOS as it boots up. This jumper occupies pins 9-11 of the connect or . See “Setting the Jumpers” on page 72 for more information on setting the recov ery boot jumper .

Miscellaneous Connectors

Hard Drive Input LED Connector (C)

This connector allo ws you to connect a cable from an add-in hard di sk controller to the system board t o allo w the add-in cont roller to acti v ate the hard drive activit y LED on the control panel .

System Speaker Connector (D)

Connects the internal speaker to the s ystem board.

Wake-on-LAN Technology Connector (F)

The wake on local ar ea netw ork (LAN) technolo gy con nector allo ws y ou to connect a magic packet-en abled LAN adapter to the system board to support wake on LAN functionality. Wake on LAN functionality all ows a system in pow er conserv ation mode to be a w akened b y an incoming message on the netw ork.

14 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Front Panel Connector (AA)

The front panel connector pro vides the signals for the f ront co ver indicator LEDs and the front co ver buttons.

USB Internal Connector (FF)

This connector allo ws you to connect internal devi ces that use the USB interface to the USB controller on the s ystem board.

Lithium Battery (E)

Provides the po w er to maintain t he CMOS memory when the sy stem is turned off or unplugged.

Expansion Slot Connectors

ISA Slot (G)

The system board has one industry standard archite cture (ISA) slot that is full-length if y ou do not use the wide SCSI-B connector (and half-length if you use the wide SCSI-B connector); t he ISA slot supports sla ve-onl y boards and is shared with PCI-B slot 4. The ISA bus also supports three embedded devices: the SuperI/O chip, system board management controller (BMC), and flash me mory for the system BIOS. ISA bus features:

• Bus speed up to 8.33 MHz

• 16-bit memory addressing

• Type A transfers at 5.33 MB/sec

• Type B transfers at 8 MB/sec

• 8- or 16-bit data transfers

• Plug and Play rea dy

System Board Connect or s 15

PCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K)

The system board has tw o 32-bit peripheral component interconnect (PCI) bus segments: PCI-A and PCI-B . These pro vide se ven slots for PCI expansion cards: three on PCI-A and fo ur on PCI-B. PCI-B4 is shared with the ISA slot. PCI-A1 supports half-length boards onl y. The other slots support full-length boards. PCI bus features:

• 33 MHz bus speed

• 32-bit memory addressing

• 5 V signaling en vironment

• Burst transfers of up to 133 MB/se c

• 8-, 16-, or 32-bit data transfers

• Plug and Play read y

• Parity enabl ed

Memory Module Connector (I)

The memory module connector supports the memory module. The memory module is a proprietary card that supports all of the main memory

for the system. The memory module is described in “Memory” on page 23.

System Management Connectors

Server Management features are implemented using one micr ocontroller , the system board management controller (BMC).

The BMC and associated circuitry are po w ered from the 5 V standb y line, which remains acti ve when the sys tem po w er is sw itched off .

The primary function of the BMC is to autonomously monitor system management events a nd log thei r occurrence in the non vola tile system event lo g (SEL). These e vents i nclude o vertemperature and o v ervoltage conditions, fan failure, or chassis intrusion. While monitoring, the BMC maintains the non vola tile sensor data record r epository (SDRR), from which run-time information can be retrie ved. The BMC pro vides an ISA

16 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

host interface to SDRR information, so softwa re running on the server can poll and retrie ve the current status of the ha rdware. A sh ared registe r interface is defined for this purpose.

SEL contents can be retrie ved after system failure for anal ysis b y field service personnel using system management tools lik e Intel Server Manager . Because the BMC is po w ered b y 5V_Standby, SEL (and SDRR) information is also av ailab le via the interperipheral management bus (IPMB). An emergency management board l ike the Intel LANDesk server management module (SMM) board can obtain the SEL and make it remotely accessib le using a LAN or telephone l ine connection.

During monitoring, the BMC performs the follo wing functions:

LANDesk®

• System board temperature and v oltage monitoring

• Processor presence monitoring and fault r esilient boot (FRB)

control

• System board fan failure detection and indicator c ontrol

• SEL interface management

• SDRR interface management

• SDR/SEL timestamp clock

• System board field replaceable unit (FR U) information interface

• System management watchdo g timer

• Periodic s ystem management interrupt (SMI) timer

• Front panel non-maskabl e interrupt (NMI) handling

• Event recei ver

• ISA host and IPMB interface management

• Secure mode control, front panel lock/unlock initiation, and video

blank and diskett e write protect monitor ing and control

• Sensor event initialization a gent

• W ake-on-LAN v ia Magic Packet support

• ACPI Support

• Emergency Management P ort (EMP) support

System Board Connect or s 17

ICMB Connector (J)

The intelligent chassis management bus ( ICMB) connector allo ws t he connection of a system management component to monitor the chassis characteristics including temperature , voltages, int rusion detection, and fan speeds.

SMBus Connector (GG)

This connector supports an SMBus card that pro vides system management functions.

F16 Expansion Connector (HH)

The F16 expansion connector allo ws y ou to connect a component to t he F16 bus which communicates betw een the memory and I/O controller (MIOC) and the PCI expansion brid ge (PXB).

External IPMB connector (JJ)

This connector allo ws you to connect an “external” de vice to the IPMB to help determine the cause of a system failure from a re mote terminal.

SMM connector (KK)

The SMM connector allows y ou to connect a s ystem management module to the system board to monitor the system and perf orm other system management functions.

Back Panel I/O Connectors

Video Port Connector (L)

The onboard , integrated Cirrus Logic CL-GD5480 64-bit VGA chip contains an SV GA controller th at is fully c ompatible with the V GA video standard. The system board pro vides 2 MB of 10 ns onboar d video

18 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

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