Maintaining
and
Troub leshooting
the Gatewa y
ALR 8300 Server
Part # 8504081 A MAN SYS US 8300 TE CH RE F R1 12/98
Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gatewa y.com. In no event will Gateway 2000 be li able for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GA TEW AY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
Copyright © 1998 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only , and may be the trademarks or registered trademarks
of their respective companies.
Contents
Preface ................ .............. .............. .......... .............. .............. ....v
Conventions used in this guide.............................................................. vi
Safety instructions................................................................................ vii
Additional information sources............................................................. ix
The Gateway Support Center.......................................................... ix
System Access ......................................... ....................... ........ 1
Static electricity precautions................................................................... 2
Opening the system................................................................................. 3
Removing the side panel.................................................................. 3
Removing the wrap-around panel................................................... 4
Removing the bezel.......................................................................... 5
Closing the system................................................................................... 7
Reinstalling the bezel....................................................................... 7
Reinstalling the wrap-around panel................................................. 8
Reinstalling the side panel ............................................................... 9
Components .......................................................................... 11
System board......................................................................................... 12
Chassis fans (A, F, S)..................................................................... 14
Power connectors........................................................................... 14
Front panel connectors................................................................... 15
Drive controllers and connectors................................................... 17
System jumpers.............................................................................. 18
Server management connectors..................................................... 19
Battery (AA)................................................................................... 20
Expansion slots............................................................................... 20
I/O connectors ................................................................................ 21
Processor subsystem ...................................................................... 22
Memory (AS, AT, AU, AV).......................................................... 23
The RAID backplane............................................................................. 23
Installing Components ................................... ....................... . 25
Replacing the processor........................................................................ 26
Installing a second processor................................................................ 29
Setting system board jumpers............................................................... 32
Contents i
Processor speed jumper................................................................. 32
Clear CMOS jumper...................................................................... 33
SHM mode jumper........................................................................ 34
Installing memory and hardware.......................................................... 35
Installing memory.......................................................................... 35
Adding and replacing drives.......................................................... 37
SCSI cable kit installation............................................................. 45
Adding an expansion card............................................................. 46
Replacing the lithium battery........................................................ 48
Installing software and drivers............................................................. 50
Installing the USB driver............................................................... 50
Installing video drivers.................................................................. 50
NetWare drivers............................................................................. 51
BIOS Setup ................... ................... ....................... ................53
About the BIOS Setup Utility............................................................... 54
Using the BIOS Setup Utility............................................................... 54
Main menu screen.......................................................................... 55
Advanced menu screen.................................................................. 59
Security menu screen..................................................................... 67
Boot menu screen........................................................................... 69
Exit menu screen............................................................................ 70
Updating the BIOS................................................................................ 72
Troubleshooting ............ ........................ ....................... ...........75
Introduction........................................................................................... 76
Computer virus notice........................................................................... 76
Troubleshooting checklist.................................................................... 77
Verifying the configuration........................................................... 78
Troubleshooting guidelines........................................................... 78
CD-ROM problems.............................................................................. 79
Hard disk problems............................................................................... 80
Memory/Processor problems ............................................................... 81
Peripheral/Adapter problems................................................................ 82
Printer problems.................................................................................... 83
System problems................................................................................... 85
Video problems..................................................................................... 86
Error messages...................................................................................... 88
ii Maintaining and Troubleshooting the Gateway ALR 8300 Server
Reference Data .............................. ........................ ...............91
Acronyms and abbreviations ................................................................ 92
Terms and definitions............................................................................ 93
Specifications......................................................................................... 96
Memory Map......................................................................................... 97
I/O Map.................................................................................................. 98
IRQ Usage ............................................................................................. 99
DMA Usage......................................................................................... 100
DIMM Configurations........................................................................ 101
Regulatory compliance statements..................................................... 103
FCC notice.................................................................................... 103
Industry Canada notice................................................................. 103
CE notice ...................................................................................... 104
VCCI notice.................................................................................. 104
Australia/New Zealand notice..................................................... 105
Index .................................................................................... 107
Contents iii
iv Maintaining and Troubleshooting the Gateway ALR 8300 Server
Pref ace
Conventions used in this guide.............................. vi
Safety instructions.................................................vii
Additional information sources..............................ix
Con ventions used in this guide
Throughout this guide, you will see the follo wing con v entions:
Convention Description
NTER
E
TRL+ALT+DEL
C
Setup
User’s Guide Names of publi cations and file s are printed
Important!
Keyboard key names are prin ted in small
capitals.
A plus sign indicates tha t the ke ys must be
pressed simultaneously.
Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
in italic.
An important informs you of special
circumstances.
Caution!
Warning!
A caution warns you of possible damage
to equipment or loss of data.
A warning indicates the possibility of
personal injury.
vi Maintaining and Troubleshooting the Gateway ALR 8300 Server
Safety instructions
Observe the follo wing safety instructions w hen using y our system:
Foll ow all instructions marked on t he system and in the
•
documentation.
When the computer is turned off, a small amount of electric al
•
current still runs through the computer . Al wa ys unplug the
computer from the electrical outl et before cleaning t he system or
opening the computer co ver. (Follo w the cle aning instructions in
your user’s guide.)
Do not use this product near w ater or a heat sourc e, such as a
•
radiator or heat registe r .
Do not spill anything on or into the system. The best wa y to a v oid
•
spills is to av oid eating and dr inking near y our system.
Make sure you set up the system on a stab le w ork surface.
•
Openings in the computer cabinet are pro vided for ventilat ion. Do
•
not block or co ver these openings. Mak e sure you pro v ide adequate
space (at least 12 inches) ar ound the system for v entilation w hen
you set up y our w ork area. Ne ver insert object s of any kind into the
computer ventilation sl ots.
Use the voltage set ting for y our area. The v oltage sel ector swit ch is
•
set at the factory to the correct voltage.
Warning!
Do not attempt to service
the system yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
Opening or removing
covers marked “Do Not
Remove” may expose y ou
to dangerous electrical
voltages or other risks.
Refer all servicing of those
compartments to qualified
service personnel.
As a safety feature, this syste m is equipped with a 3-wir e po w er
•
cord to ensure that the product i s properl y grounded when in use.
The plug will only fit into a grounding-type outlet. If you are
unable to insert the plug into a n outlet, contact an ele ctrician to
install the appropriate out let.
Do not walk on the po w er cord or allow anything to rest on it.
•
If you use an extensi on cord with this system, mak e sure the total
•
ampere ratings on the products plugged into the extens ion cord do
not exceed the extension cord ampere r ating. Also, the total ampere
requirements for all products pl ugged into the w all outlet must not
exceed 15 amperes.
Preface vii
There is a danger of explosion if the CMOS (complementary
•
metal-oxide semiconductor ) battery is replaced incorrectl y.
Replace the battery with the same or equiv alent type recommended
by the manufacturer . Dis pose of used batteries according to the
manufacturer’s instructions.
Unplug the system from the w all outlet and ref er servicing to
•
qualified personnel if:
• The pow er cord or plug i s damaged.
• Liquid has been spilled into the s ystem.
• The system does not operate properl y w hen the operating
instructions are follo w ed.
• The system was dropped or the cabinet is damaged.
• The system’s performance changes.
viii Maintaining and Troubleshooting the Gateway ALR 8300 Server
Additional i nformation sour ces
Along with this manual and your us er’s guide, you c an find additional
information by using the following sources.
The Gatewa y Support Center
Log on to the Gate wa y Support Center at www.gatew a y.com/support to
access information about your system or other Gatew a y products. Some
types of information you can access a re:
Hardware dri ver (incl uding BIOS) and softw are
•
application updates
An expanded glossary
•
T ec hnical tips
•
Service Agreement information
•
T ec hnical documents and component inf ormation
•
Frequentl y Asked Questions (FA Q)
•
Online access to Tech Support
•
Preface ix
x Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 1:
System Access
Static electricity precautions................................... 2
Opening the system................................................. 3
Closing the system...................................................7
1
Caution!
Prevent electrostatic
damage to your system by
following static electricity
precautions every time you
open your computer case.
Warning!
To avoid exposure to
dangerous electrical
voltages and moving parts,
turn off your computer and
unplug the power cord
before removing the system
cover.
Static electricity precautions
Static electricity can permanentl y damage electroni c components in your
computer . When opening your compute r case, al wa ys perform the
following pr ocedure:
1.
Wear a grounding wrist strap (ava ilable at most electronics stores).
2.
T urn off the system po wer .
3.
T ouch the b ack of the po w er suppl y fan, located on the back of t he
case, to discharge an y static el ectricity.
4.
Unplug all pow er cords from A C outlets.
5.
Remove the computer case co v er .
Foll ow these precautions t o av oid electrost atic damage to y our system
components:
Avoid static-causing surfaces s uch as plastic an d styrofoam in y our
•
work area.
Remov e the parts from their antis tatic bags onl y when you are
•
ready to use them. Do not la y parts on the outside of anti static bags
since only the insi de of the bag pro vides ant istatic protecti on.
Alw ays hold cards b y their edges and their metal mounting brack et.
•
Avoid touching components on the cards and the ed ge connectors
that connect to expansion slots.
Never slide cards or other parts o ver any s urface.
•
2 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Opening the system
Depending on your purpose, you ma y need to remo v e only one or all of the
system cov ers. F oll ow t he instructions specific to the co ver y ou want to
remov e, as indicated i n each section.
Removing the side panel
You must remo v e the side panel b efore you can r emo ve the bezel or the
wrap-around panel.
To Remove the Side Panel
1.
Disconnect all po we r cords. Unlock the chas sis keyloc k if necessary.
2.
On the rear of the system, remo ve the t w o screws t hat secure the side
panel to the chassis. Sa ve the scre ws (see Fi gure 1).
Caution!
Turn the system off and
disconnect both power
cords before proceeding.
Installing any component
while the power is on may
cause permanent damage
to the system.
Figur e 1: Remo ving the Side Panel
System Access 3
Slide the panel back and gentl y pull it of f of the chas sis.
3.
Set the panel aside.
4.
Removing the wrap-around panel
You must remo v e the side panel be fore remo ving the wrap-aroun d panel.
You ma y need to remo ve the wr ap-around panel before re movi ng the bezel.
To Remove the Wrap-around Panel
Disconnect all po we r cords. Unlock the chas sis ke ylock if necessary.
1.
Remove the side panel as descri bed abo ve.
2.
Remove the tw o screws f rom the rear of the syste m and the scre w at
3.
the top of the system that secure t he panel to the cha ssis (see Fi gure 2).
Figur e 2: Remo ving the Wrap-Around P anel
4 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Slide the panel backward a fe w inches.
4.
Lift the bottom of the panel outw ard so tha t its top is angled on t he
5.
chassis, as sho wn in Fi gure 2.
Lift the panel up and of f of the chassis and s et the panel aside.
6.
Removing the bezel
You must remo ve the side panel and the wrap-ar ound panel before y ou
remov e the bezel.
To Remove the Bezel
Disconnect the po wer cords. Unlock the bezel k eylock if necessary.
1.
Remove the side panel, as descri bed in “Remo ving the side panel ” on
2.
page 3.
Disconnect the tw o ribbon cables t hat link the bezel LED indic ators to
3.
the interior of the system.
System Access 5
Remove the six scre ws that s ecure the bezel t o the chassis, as sh o wn in
4.
Figure 3. Set the screws aside.
Figur e 3: Remo ving the Beze l
Gently pull the bezel off of t he chassis and la y it aside .
5.
6 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Closing the system
Before closing the system, ver ify that all connect ors and boards are
properly instal led and firmly seated.
Reinstalling the bezel
You must replace the be zel before y ou replace the wrap-a round panel and
the side panel.
To Replace the Bezel
1.
Position t he bezel to the front of the chassis so that t he bezel pe gs are
aligned with the mounting holes on the front of the chassi s. See
Figure 4.
Figur e 4: Rei nstalling the Beze l
System Access 7
Carefully thread t he ribbon cabl es through the openings in t he chassis
2.
and connect them to the appropriate connector s. See Figure7 on
page 12 for the locations of the connector on the system board and see
the RAID Cage Configuration Guide for the location of the connector
on the RAID bay backplane.
Secure the bezel with the scre ws y ou remo ved w hen remo ving th e
3.
bezel.
Reinstalling the wrap-around panel
You must replace the bez el before y ou replace the wrap-a round panel. You
must replace the wrap-around panel bef ore you replac e the side panel.
To Replace the Wrap-around Panel
Hold the wrap-around panel at a slight angle o ver the chassis as sho wn
1.
in Figure 5.
Figur e 5: Reinst alling the Wr ap-Ar ound Panel
8 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Low er the panel and anchor its top ed ge to the chassis.
2.
Gently release the panel so that its si de is flush against the chassis.
3.
Slide the panel forw ard until it is loc ked into place.
4.
Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he
5.
wrap-around panel.
Reinstalling the side panel
You must replace the bezel and the wrap-around panel befor e you replace
the side panel.
To Replace the Side Panel
Align the panel with the chassis l edges just a fe w inches towards the
1.
back of the chassis. (See Figure6.)
Important!
-J XLI '137 LEW FIIR
GSVVYTXIH F] E TS[IV
SYXEKI ERH ]SY TPYK XLI
W]WXIQ MRXS E TS[IV SYXPIX MX
[MPP TS[IV YT MQQIHMEXIP]
8LMW MW RSVQEP
Figur e 6: Reinst alling the Side Panel
System Access 9
Verify that the slots on the panel are ali gned with the locking tabs on
2.
the chassis.
Slide panel to ward s the front of the sys tem until the panel is l ocked
3.
into place.
Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he
4.
side panel.
10 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 2:
Components
System board ......................................................... 12
The RAID backplane............................................. 23
2
System board
The system board functions as the main int erface betw een the processor ,
memory , and peripherals. See the table belo w and on t he follo wing page for
the key to F igure 7.
Figur e 7: Syste m Board Components
A
Chassis fan connector
B
Po w er connectors
C
Soft pow er con nector
D
PS fault reset connector
E
Po w er suppl y auxiliary connector
F
Chassis fan connector
G
Secondary IDE connector
H
Primary IDE connector
I
Diskette dri ve connector
J
SHM mode jumper
12 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Reset connector
K
Front panel connector
L
External hard drive co nnector
M
Hard drive LED connec tor
N
Server management connector
O
I2O connector/secondary PCI slot 1
P
User NMI connector
Q
EDC reset connector
R
Chassis fan connector
S
Cov er intrusion swit ch connector
T
Speaker connector
U
External boot ROM connector
V
External I2C connector
W
SCSI B connector
X
SCSI A connector
Y
Clear CMOS jumper
Z
Battery
AA
ISA slot 1 (shared w/secondary PCI slot 4)
AB
Secondary PCI slot 4 (shared w/ ISA slot 1)
AC
Secondary PCI slot 3/RAID-port slot
AD
Secondary PCI slot 2
AE
Secondary PCI slot 1 (shared w/ I2O slot)
AF
Primary PCI slot 3
AG
Primary PCI slot 2
AH
Primary PCI slot 1
AI
RJ-45 ethernet port
AJ
Stacked dual USB ports
AK
Video port
AL
Mouse port/keyboard ports
AM
Serial port 2
AN
Parallel port
AO
Serial port 1
AP
Boot processor connector (CPU 1)
AQ
Application processor connector (CPU 2)
AR
DIMM bank A
AS
DIMM bank B
AT
DIMM bank C
AU
Components 13
DIMM bank D
AV
Optional pow er connector
AW
Processor 1 fan connector
AX
Embedded VRM for processor 1
AY
Optional VRM for processor 2
AZ
Processor 2 fan connector
BA
Processor speed setting jumper
BB
RAID cage connector
BC
LED display connector
BD
Chassis fans (A, F, S)
There are sev eral chassis fan connector s on the system board. These
connectors pro vide po w er for cooli ng fans that ma y be positioned i n sev eral
parts of the chassis to pro vide cooling f or critical compone nts.
P ower connectors
There are sev eral po w er connectors on th e system board. These connect ors
are intended to allo w the connection of diffe rent po w er supplies for
different system configurations. Some of these connectors are not used.
Standard power connectors (B)
The pow er connectors pr o vide all of t he po w er to the system board. Th ese
connectors are designed to accommodate th e po we r suppl y installed in the
system.
Soft power connector (C)
The soft pow er connector pro vides for a po we r swit ch that causes the
system to pow er up or po w er down fr om a standby st ate.
14 Maintaining and Troubleshooting the Gateway ALR 8300 Server
P ower supply auxiliary connector (E)
Provides additional connections from the pow e r supply to the system board.
Optional power connector (A W)
This pow er conne ctor pro vides an alte rnative conne ction for use with a
different po w er suppl y. This connector is not used in this s ystem.
F ront panel connectors
There are sev eral connectors desi gned to transfer signal s betw een the front
panel and the system board. Man y of these connector s are redundant and
are included to allo w the system board t o be installed in dif ferent c hassis.
Some of these connectors are not used.
PS fault reset connector (D)
Allows connect ion of a reset s witch for proce ssor fault conditions. This
switch will not reset the processor or remo v e the fault condit ion, it clears
the fault alert flag and causes the fault LED to turn off. If the fault condition
persists, the processor fault LED will turn back on.
Front panel connector (L)
The front panel connector pro vides the signals for the f ront panel indicator
LEDs and the front panel buttons. Not used in the syst em.
Reset connector (K)
The reset connector pro vides the c onnection of the reset button from the
front panel.
Components 15
External hard drive connector (M)
The external hard driv e connector all ows y ou to connec t a cable fr om an
external hard driv e to the system board to allo w the hard dri ve activ ity LED
and system monitoring to reco gnize the e xternal driv e.
Hard drive LED connector (N)
This connector allo ws you to connect all of the hard dr iv es to the hard dr iv e
activity connect or on the front panel.
User NMI connector (Q)
This connector allo ws the connection of a switc h that lets a user gene rate a
non-maskable interrupt (NMI). This connector is not used.
EDC reset connector (R)
The EDC reset connector pro vides the connection f or the key board lock
button/ECC reset button from the front panel. Not used.
Speaker connector (U)
Connects the internal speaker to the s ystem board.
External boot ROM connector (V)
Provides connection for e xpansion cards that contain a separate boot RO M
and require separate access to the system board. This connector is for
factory use only.
LED display connector (BD)
Connects the LEDs on the front panel to the syst em board. Includes the
keyboard lock button sign als and the reset button si gnals.
16 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Drive controllers and connectors
The system board supports sev eral controllers f or driv es and other
peripherals. Connectors to link t hese controllers to t he appropriate de vices
are also pro vided.
Secondary and primary hard drive connectors (G, H)
This is an integrated dual-channel Ultra-DMA PCI/IDE inter face with tw o
IDE connectors capable of contr olling up to four IDE de vices and
supporting PIO Modes 0-4. Ultra-DMA pro vides faster access to IDE
devices that are Ultra-DMA compliant w hile maintaining support for IDE
devices that do not support the Ultra-DMA specification.
Diskette drive connector (I)
The diskette driv e controller a nd connector on the system board s upport up
to two disk ette driv es of 360 KB , 720 KB , 1.2 MB, 1.44 MB , and 2.88 MB
formats.
SCSI connectors (X, Y)
This integrated Adaptec® AIC™-7890 SCSI controller is a
high-performance, PnP compliant, single-chip PCI local bus-to-Ultra 2
SCSI master host adapter . Its adv anced SCSI I/O cell t echnolog y ensures
data integrity for higher I/ O bandwidth requirements wit h data rates of
40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
Additional features:
Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors
•
Full 32-bit PCI bus master implementation maximizing dat a
•
transfer on PCI local bus at 133 MB/sec data bursts
SCAM (SCSI Configured Automatically) Level 1 for
•
Windo ws 95
without having to reboot the system.
®
, enabling automatic configuration of new de vices
Components 17
Wide SCSI configuration supporting up to 15 connected SCSI
•
peripherals per channel for as many as 30 d evices. As man y as
seven 8-bit devices c an be installed on each cha nnel.
Multi-threading support for up to 255 simultaneous I/O tasks
•
Advanced SCSI I/O cell ensur ing data integrity b y automatic ally
•
and continuously adjus ting sle w rate to compensate f or SCSI bus
loading
Driver support for al l major operating systems.
•
System jumpers
These jumpers allo w you to set c ertain characteristics of the system. Some
jumpers are reserved and are not descr ibed in this section. Do not change
any jumper unless it i s necessary to configure the system. In some cases,
changing the settings of reserved j umpers can cause damage to t he system
board. For instructions on setting the jumpers on t he system board , see
“Setting system board jumpers” on pa ge 32.
SHM mode jumper (J)
This jumper indicates whet her the system is a tower unit or rack mounted.
The system hardware manager (SHM) sof tware checks this jumper to
determine the characteristics of the s ystem.
Clear CMOS jumper (Z)
This jumper allo ws you to clea r the CMOS memory . You should only do
this if you cannot access t he normal methods of modifying the CMOS and
modifications to the CMOS are necessary. Cl earing CMOS memory
returns all BIOS Setup settings to the default v alues.
Processor speed setting jumper (BB)
This jumper allo ws you to set the spe ed of the processor. Both processors,
in dual processor configurations, must have the same speed rating. If
processors of dif ferent speeds are used i n the same system, the processor s
must run at the speed of the slo w er processor.
18 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Server management connectors
The server management connectors pro vi de hardware an d component
monitoring to assist y ou in maintaining the server .
Server management connector (O)
The server management connector allo ws you to connect a server
management device to the system boar d to monitor system acti vities.
I2O connector (P)
The I2O connector allo ws you to in stall a dedicated int elligent input/out put
(I
O) board. This feature w as not full y implemented at the ti me this guide
2
was printed.
Cover intrusion switch connector (T)
Connects a co ver intrusion s witch to the system board s o that the system
can monitor unauthorized access to t he chassis.
External I2C connector (W)
This connector is part of the system monitoring hardw are. It carries the
signals of the I
major system components.
2
C bus which include identifyi ng information and status for
RAID cage connector (BC)
The RAID cage connector connects the SCSI backplane to th e system
board to allo w status and monitoring of backplane fan acti vity. The signals
provide backplane fan tachometer readings. Not implement ed in this
system.
Components 19
Caution!
There is a danger of
explosion if the battery is
incorrectly replaced.
Replace the battery only
with the same or equivalent
type recommended by the
manufacturer . Dispose of
used batteries according to
the manufacturer’ s
instructions.
Battery (AA)
Provides the po w er to maintain t he CMOS memory when the sy stem is
turned off or unplugged.
Expansion slots
The system features sev en expansion sl ots: four PCI slots, one PCI s lot/I2O
slot, one PCI/RAIDport, and one shared PCI/ISA slot. The shared slots,
PCI/I2O and PCI/ISA, are represented b y multiple connectors on t he
system board.
ISA slot connector (AB)
The ISA slot connector supports a single bus-master c apable IS A
expansion card. This connector shar es space with secondary PCI
connector 4.
PCI slot connectors (AC , AE, AF, AG, AH, AI)
The system board supports six connectors for installati on of PCI cards. All
PCI connectors are bus master capabl e. Three of these connectors , (AG,
AH, and AI) reside on the primary PCI bus and three (A C, AE, and AF)
reside on the secondary PCI bus.
The PCI bus processes peripheral transactions at a system clock speed of up
to 33 MHz.
PCI/RAIDPort connector (AD)
The PCI/RAIDport connector allo ws you to in stall either a PCI e xpansion
card or a dedicated RAIDport card into a single connector.
20 Maintaining and Troubleshooting the Gateway ALR 8300 Server
I/O connectors
The I/O connectors are located on the back pan el of the system. F igure 7 on
page 12 sho ws the locations of the conne ctors on the system board. Figure8
below sho ws t he connectors as the y appear on the bac k panel.
Serial port 1
Parallel port
Serial port 2
Keyboard port
Video port
Dual USB ports
RJ-45 Ethernet port
with LED indicators
Mouse port
Figur e 8: I /O Connectors
The following I/O connectors are incl uded with the system:
Two univ ersal serial bus (USB) ports (AK in Figure7):
•
• USB ports provide conn ection for a gro wing list of periphe ral
components including mouse, keybo ard , jo yst ick, monitor ,
tape and floppy dri ves
• As many as 127 de vices can be daisy- chained from each port
• Hot-sw ap capability and dynamic r esource allocation fo r all
peripherals attached
• Data transfer rates of up to 12Mbps.
• USB drivers are pro vided as a part of most major ope rating
systems and should require no special procedures for
implementation or use.
Two 9-pin 16550-compatib le serial ports (A N and AP in Figure7)
•
One bi-directional ECP/EPP parallel port (A O in F igure 7)
•
Components 21
One VGA vide o port (AL in Figure 7)
•
One PS/2-style mouse port (part of AM in Figure 7)
•
One PS/2-style keyboard port (part of AM in Figure7)
•
One RJ-45 Ethernet connector with two LED indi cators (AJ in
•
Figure 7). The green LED indicates a communication link has
been established with t he netw ork and the y ello w indicator shows
that the communication is occurring at 100 Mbps when on a nd at
10Mbps when off.
Processor subsystem
The system board supports as many as tw o process ors (CPUs). The board
provides sev eral additiona l connectors for supporting components, a s
described in the follo wing paragraphs.
Processors and processor slots (AQ, AR)
Depending on the model, the system is equipped with one Intel P entium® II
™
Xeon
cache integrated into a single ed ge contact (SEC) cartrid ge. The boot
processor (A Q) must be pres ent in all configurations. The application
processor (AR) is optional.
processor with 512-KB, 1 M B, or 2 MB of ECC le vel -tw o (L2)
The system SMP design supports up to two processors and is Intel MP
Specification v1.1 and 1.4 compliant.
Processor fan connectors (AX, BA)
The processor fan connectors pro vide power for the fans mounted on the
processor heatsinks. These fans cool the p rocessors and pre vent
ov erheating. Note tha t not all processor he atsinks ha ve or need fans. If the
processor heatsink includes a fan, connec t it to the correct fan connector .
These connectors are not used in the standard configurations.
22 Maintaining and Troubleshooting the Gateway ALR 8300 Server
V oltage regulator modules (A Y, AZ)
Each processor must ha ve a dedicate d voltag e regulator module (VRM)
that adjusts the vol tage supplied to the pr ocessor . The VRM for the boot
processor (CPU 1) is integrated into the system board.
Memory (AS, AT , A U , A V)
The system comes standard with 64 MB of error checking and correcting
(ECC) RAM. System RAM is expandable up to 2 GB using 100 MHz ECC
PC100-compliant 100 MHz 72-bit synchronous DRAM (SDRAM)
DIMMs (4 DIMM sockets). System memory is PC 100 compliant.
The RAID bac kplane
The RAID backplane allo ws you to easi ly configure a reliable RAID
subsystem. The RAID bay supports six 1-inch or 1.6- inch high 3.5-inch
drives. For optimum operation, only appro ved, RAID-ready drives should
be used with the RAID backplane.
Drives are mount ed on a rail system, w hich pro vides quick and ea sy
installation and hot-s wapping capabil ity. A fully functional RAID
subsystem is controlled b y a RAID Caching Contro ller .
Hot-swappin g is a useful feature t hat allo ws y ou to replace a failed har d
disk drive without interrupting system operation. In the e vent of a
hot-swappa ble dri ve failure, in which the dr ive is part of a RAID 5 array , the
system continues normal operation. The failed driv e can be replaced and i ts
contents rebuilt automaticall y on an equi v alent replacement driv e without
interrupting the operation of the system.
T o configure the backplane, refer to the RAID Cage Configuration Guide.
Components 23
24 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 3:
Installing Components
Replacing the processor......................................... 26
Installing a second processor.................................29
Setting system board jumpers............................... 32
Installing memory and hardware.......................... 35
Installing software and drivers.............................. 50
3
Important!
The system board provides
an embedded voltage
regulator module (VRM) to
provide the correct voltage
for the first processor. You
do not need to install an
additional or replacement
VRM. If a VRM was
included in your processor
upgrade kit, do not use it.
Replacing the processor
The system is compatible wit h Intel P entium® II Xeon™ processors.
You can either upgrade the existing Pen tium II Xeon processor o r install a
second processor of the same speed as t he original processor.
When replacing a processor , order a Pentiu m II Xeon processor upgrade kit.
The kit includes the processor , a heat sink, and a disposab le electros tatic
discharge (ESD) wrist st rap. F or the lat est details on the a v ailabilit y of the
upgrade kits, contact one of the sources lis ted in the Assistance Resour ces
document.
It is critical that a he at sink be installed o n each processor . The Pentium II
Xeon processor o verheats and fail s if it is not cool ed sufficiently. The heat
sink pro vided with the processor on t he system pro vides al l necessary
cooling for the processor , as long as the system co v ers are on.
To Replace the Processor
1.
T urn off the system and disconnec t the po w er cord.
2.
Open the case, observing the ESD precautions in “Stati c electricity
precautions” on page 2.
26 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Wearing an anti-static wristband grounded to the system chassis,
3.
remov e the lock bar f rom the processor support. See Fi gure 9.
Figur e 9: Remo ving the Loc k Bar
Remove the tw o scre ws that secure the pr ocessor cartridge in t he
4.
supports and remov e the lock bar.
Lift the processor cartridge straight up and a wa y from the sy stem
5.
board. See Figure 10.
Important!
If the error message
“update table not found for
CPUxx, Stepping xxxx”
displays at boot up , run the
MULOADER utility located
on the disk included with
your processor kit. This
message may occur under
the following conditions:
When a new processor has
been added that does not
include the stepping
information in the table .
When the BIOS is flashed,
it may remove the stepping
information form the table
which will cause the error
message to appear.
Figur e 10: Remo ving the Processor Cartridge
Installing Components 27
Place the processor cartridge t hat you removed in a safe place.
6.
Remove the replacement proc essor cartridge from it s protecti ve
7.
wrapping and place it in the cartridge supports for the slot 1 connector .
See Figure 11.
Figur e 11: I nstalling the Pr o cessor Cartridg e
Slide the cartridge all of the wa y do wn until it seats securel y in the
8.
slot 2 supports.
Place the lock bar on the top of the processor cartridge and r eplace the
9.
two scre ws that s ecure it in place.
Set the jumpers properl y for the ne w processor configuration.
10.
Close the case, as described in “Closing the system” on page 7.
11.
Reconnect the po wer cor d and turn on the system.
12.
28 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Installing a second pr ocessor
The system is compatible wit h Intel P entium® II Xeon™ processors.
You can either upgrade the existing Pen tium II Xeon processor or install a
second processor of the same speed as t he original. When adding a
processor , order a P entium II Xeon processor upgrade kit. The kit includes
the processor , a heat sink, and a dispos able el ectrostatic disch arge (ESD)
wrist strap. F or the la test details on the av ailabili ty of upgrade kits, contact
one of the sources listed in th e Assistance Resour ces doc ument.
It is critical that a he at sink be installed on each processor . The Pentium II
Xeon processor o verheats and fails if it is not cooled suf ficiently. The heat
sink pro vided with the processor on t he system pro vides al l necessary
cooling for the processor , as long as the system co v ers are on.
To Install a Second Processor
1.
T urn off the system and disconne ct the po w er cord.
2.
Open the case, observing the ESD precautions in “Stati c electricity
precautions” on page 2.
Installing Components 29
Wearing an anti-static wrist strap grounded to the system chassi s,
3.
remov e the Terminator Card from the system board. See Figure 12.
Figur e 12: Remo ving the Terminator Card
30 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Align the new P entium II SEC cartridge i n the Slot 2 supports and
4.
press it firmly into place until fully sea ted. See Figure13.
Figur e 13: Instal ling the New Pr ocess or
Place the lock bar o ver t he top of the proces sor cartridge and secure it
5.
in place with the tw o scre ws pro vided.
Set the jumpers correctly for the n ew processor c onfiguration.
6.
Insert the new VRM into the connect or pro vided until the r elease
7.
latches click into place.
Close the case, as described in “Closing the system” on page 7.
8.
Reconnect the po wer cor d and turn on the system.
9.
Installing Components 31
Setting system board jumpers
The system board jumpers let you change s ev eral system functions.
Jumpers are set to the default positi ons at the factory. You may need to
change the jumper settings to perf orm the followin g functions:
Set processor/bus speed settings
•
Clear CMOS memory
•
SHM mode
•
Processor speed jumper
The system board supports a range of processor speeds , which are set by
changing jumper shunts on the b lock. If you upgrade your processor , you
may need to change jumper settings. The JP22 jumper configuration block
lets you set the proc essor speed.
If two proce ssors are present and t hey support dif ferent speeds, se t the
processor speed jumper to the slo w er sp eed. Mo ve t he jumper shunts on
jumper block JP22 to con nect the jumper pins accordi ng to the follo wing
table.
32 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Clear CMOS jumper
JP15 lets you clear al l current values in compliment ary metal-oxide
semiconductor (CMOS) memory . CMOS memory stores all of the BIOS
Setup information and settings. Clearing the CMOS memory restores all
setup values to the original system de faults.
A jumper shunt connecting pins 1 and 2 supports normal operations. A
jumper shunt connecting pins 2 and 3 clears t he CMOS memory .
To Clear CMOS Memory
T urn off the system and disconne ct the po w er cord.
1.
Open the case, observing the ESD precautions in “Stati c electricity
2.
precautions” on page 2.
Move t he jumper shunt on the JP15 jumper t o connect pins 2 and 3.
3.
W ait a fe w seconds (5–10) w hile the CMOS memory clears. It is not
4.
necessary to start up the system to clear CMOS memory .
Move the jumper shunt on t he JP15 jumper back to its normal position
5.
connecting pins 1 and 2.
Important!
If the error message
“update table not found for
CPUxx, Stepping xxxx”
displays at boot up , run the
MULOADER utility located
on the disk included with
your processor kit. This
message may occur under
the following conditions:
When a new processor has
been added that does not
include the stepping
information in the table .
When the BIOS is flashed,
it may remove the stepping
information form the table
which will cause the error
message to appear.
Close the case, as described in “Closing the system” on page 7.
6.
Reconnect the po wer cor d and turn on the system.
7.
Clearing the CMOS memory clears all passw ords and all configuration
settings. You must reset any necessary v alues in BIOS Setup af ter you clea r
the CMOS memory.
Installing Components 33
SHM mode jumper
The SHM mode jumper indicates w hether the system boa rd is installed in a
tow er or rack sys tem. When the system board is instal led in a to w er chassis,
leav e the jumper pins unconnected. When the syst em board is installed in a
rack, the jumper pins must be connected. The SHM softw are checks the
status of this jumper to determine w hether the configuration and other
characteristics of the se rver are correct for a system of the appropr iate type.
To Set the SHM Mode Jumper
T urn off the system and disconnec t the po w er cord.
1.
Open the case, observing the ESD precautions in “Stati c electricity
2.
precautions” on page 2.
Install a jumper shunt on the jumper t o connect the pins.
3.
Close the case, as described in “Closing the system” on page 7.
4.
Reconnect the po wer cor d and turn on the system.
5.
34 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Installing memory and har dware
Installing memory
The system board supports up to 2 GB of RAM in unbuffered ECC
SDRAM DIMMs. System memory is PC 100 compliant.
The system board is configured with 4 DIMM banks. You can fill Bank 0,
Bank 1, Bank 2, or Bank 3, or a combination of banks with DIMMs. No
jumper settings are required f or the memory size or type because thi s
information is automaticall y detected b y the BIOS.
Refer to the DIMM configuration chart later in this section for v alid
memory configurations. You may select an y combination that provides the
total RAM required by y our system and applica tions.
To Install DIMMs
1.
T urn off the system and disconne ct the po w er cord.
2.
Open the case, observing the ESD precautions in “Stati c electricity
precautions” on page 2.
Important!
The system supports 2 GB
of RAM if you use 512 MB
DIMMs. These DIMMs were
not readily available at the
time this guide was
published.
3.
Pull open the socket clamps on each side of the DIMM sock et (see
Figure 14).
Figur e 14: Opening t he DIMM Socket Clamps
Installing Components 35
Caution!
Whenever you add or
remove memory and start
the computer, allo w POST
to complete the memory
test and count, otherwise
the CMOS data is not
updated for the new
memory total.
Insert the DIMM into the socket and align the tw o notches in the
4.
DIMM with the two not ches in the DIMM sock et (see F igure 15).
Figur e 15: Insta lling the DIMM
Gently press the DIMM int o the socket unti l it is securel y seated.
5.
(Inserting the DIMM automatically locks each of the sock et clamps on
each end of the DIMM.)
Close the case, as described in “Closing the system” on page 7.
6.
Reconnect the po wer cor d and turn on the system.
7.
To Remove DIMMs
Gently push out first one and then the other plastic s ocket clamp on
Caution!
Never try to remove a
DIMM without releasing the
clamps. You may break the
socket, causing serious
damage.
36 Maintaining and Troubleshooting the Gateway ALR 8300 Server
1.
each end of the DIMM. The DIMM should pop up slightl y from the
socket (see Figur e 16).
Figur e 16: Opening t he DIMM Socket Clamps
Carefully lift the DIMM out of the soc ket (see F igure 17).
2.
Figur e 17: Remo ving the DIMM
Store the DIMM in a static-free container.
3.
Adding and replacing drives
The case must be opened to add or change dri ves (such as disk dri ves and
CD-ROM dri ves) in t he system. Refer to Chapter 1, System Access , for
instructions on opening and closing the case.
Replacing the CD-ROM drive
You can use the 5.25-inch drive ba y to insta ll a CD-R OM driv e, tape dri ve,
or other 5.25-inch device.
To Replace the CD-ROM Drive
T urn off the system and disconne ct the po w er cord.
1.
Open the case, observing the ESD precautions in “Stati c electricity
2.
precautions” on page 2.
Locate the CD-ROM dr iv e.
3.
Installing Components 37
Disconnect the po w er and data cab les from the back of the driv e,
4.
noting their location and orie ntation. (You will reconnect these cab les
after you install the ne w CD-R OM dri ve.)
Remove the screws s ecuring the CD-R OM dr iv e to the chassis and
5.
remov e the CD-R OM driv e (see F igure 18).
Figur e 18: Replaci ng the CD-R OM Drive
Place the new CD-R OM driv e in the chassis and secur e the drive to the
6.
chassis using the screws y ou remo v ed in Step 5.
Connect the pow er and data ca bles to the CD-R OM dri ve, making sure
7.
the cables match their original position. ( See driv e documentation fo r
proper drive jumper settings and cab le orientation.)
Close the case, as described in “Closing the system” on page 7.
8.
Reconnect the po wer cor d and turn on the system.
9.
38 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Installing a drive in the 5.25-inch drive bay
You can use the 5.25-inch drive ba y to insta ll a CD-R OM driv e, tape dri ve,
or other 5.25-inch device.
To Install a Drive in the 5.25-inch Drive Bay
T urn off the system and disconne ct the po w er cord.
1.
Open the case, observing the ESD precautions in “Stati c electricity
2.
precautions” on page 2.
Locate the 5.25-inch driv e ba y.
3.
If no driv e is installed in t he driv e ba y, remove the metal driv e ba y
4.
cov er from the front of the 5.25-i nch driv e ba y. Also, remove t he
corresponding plastic driv e ba y co ver on th e front bezel.
If you are replacin g an existing dri v e, disconnect the po w er a nd data
cables from the dri ve, not ing their location and o rientation. (You will
reconnect these cabl es after you install the ne w dri ve.)
If you are replacin g an existing dri v e, remo ve the s crews securing the
5.
drive to t he chassis, then remove the drive from the chassis (see
Figure 19).
Figur e 19: Inst alling a 5.25-inch Dr ive
Installing Components 39
Place the new 5.25-inch dr iv e in the chassis and sec ure the dri ve to the
6.
chassis using the screws y ou remo v ed in Step 5.
Connect the pow er and dat a cabl es to the back of the dri ve . (See dri ve
7.
documentation for proper dri ve jump er settings and cab le orientati on.)
Close the case, as described in “Closing the system” on page 7.
8.
Reconnect the po wer cor d and turn on the system.
9.
Run the configuration software, if required.
10.
Replacing a 3.5-inch drive in the top drive bay
Abov e the 3.5-inch disk ette dri ve, there i s a single ba y for an int ernal
3.5-inch hard drive . This dri ve can be eit her IDE or SCSI.
To Replace the 3.5-inch Drive in the Top Drive Bay
T urn off the system and disconnec t the po w er cord.
1.
Open the case, observing the ESD precautions in “Stati c electricity
2.
precautions” on page 2.
Disconnect the data and po w er cab les from the dri ve in the top dri ve
3.
bay.
40 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Remove the tw o scre ws that secure the r ight side of the dri ve t o the
4.
chassis and the tw o scre ws that secure the brack et to th e left side of th e
5.25-inch driv e cage (see Fi gure 20).
Figur e 20: Remo ving the 3.5-in ch Drive fr om t he Top Drive Bay
Remove the bracket from the left side of the old dri ve b y remo ving the
5.
two scre ws.
Installing Components 41
Secure the bracket to the l eft side of the ne w dri ve, using t he tw o
6.
screws you just remo ved (see Fi gure 21).
Figur e 21: Replaci ng the 3.5-inch Driv e in the Top Drive Bay
Place the new dri ve and br acket in the top dri ve ba y a nd secure them
7.
with the four screws y ou remo ved earlier .
Connect the data and po we r cables to the new dri ve, bei ng careful to
8.
orient them correctly.
Close the case and turn the server on.
9.
42 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Replacing a RAID drive
The hard driv es in the RAID ba y are secured to guide rai ls, which lets you
install and remo ve the dr iv es from the system chas sis. Use this procedure
for the SCA SCSI driv es installed in the RAID ba y, not the 3.5-inch dri ve
bay at the back of the chassis. The RAID ba y supports up to six 3.5-inch
LVD SCA SCSI hard dri ves
To Replace a RAID Drive
Unlock and open the lo wer bezel door .
1.
Locate the SCA hard disk that y ou want to rep lace.
2.
Pull the release latches on th e guide rails outw ard to release t he driv e
3.
from the RAID bay (see F igure 22).
Figur e 22: Remo ving an SCA Drive
Pull the driv e straight out of t he ba y.
4.
Installing Components 43
Remove the replacement dri ve from i ts protectiv e co v er and align the
5.
guide rails with the RAID ba y guides.
Slide the driv e into the ba y until the connector makes contact with the
6.
SCA connector on the backplane (see Fi gure 23).
Figur e 23: Ins talling an SCA Drive
Press the driv e in firmly until the connector seats securel y. Press the
7.
latches inward unti l they click into place to seat the dri ve securel y in
the bay .
Close the lo w er bezel door and lock it .
8.
44 Maintaining and Troubleshooting the Gateway ALR 8300 Server
SCSI cable kit installation
The following section describes how to install the SCSI cable kit from the
integrated onboard SCSI connector on the system board to t he rear panel of
the chassis.
The following tools are required to complete the instal lation:
Phillips screwdri ve r
•
Straight blade scre wdri ver
•
Anti-static wristband
•
To install the SCSI cable kit:
Po w er do wn the sy stem and remo ve t he po w er cord(s).
1.
Remove the parts from the SCSI Cab le Kit.
2.
Remove the tw o screws f rom the rear of the lef t side co ver.
3.
Slide the side co ver bac k slightl y, then lift it out and off.
4.
Using the straight bladed sc rewdri ver , remo ve the punchout s ection
5.
(insert the blade of the scr ewdri ver int o the slot in the punchout, then
pry back and fourth until loose).
Caution!
To help avoid possible
damage to your computer
from static electricity, follow
the anti-static procedures
outlined in the Maintenance
and Troubleshooting Guide
for your system ev ery time
you work inside your
computer.
SCSI cable
Integrated SCSI
connector
System board
Figur e 24: Instal ling the SCSI Cab le Kit
One end of the SCSI cable is at tached to a brack et containing tw o
6.
threaded holes. From the ins ide of the system, hold this end of the
cable up to the opening creat ed when the punchout w as remo v ed.
Installing Components 45
Using the two smal l screws i ncluded in the SCSI Cab le Kit, secure the
7.
SCSI cable/bracket to the rear panel of t he chassis.
Plug the other end of the SCSI cable into the appropriate SCSI
8.
connector on the system board.
Arrange the ribbon cable so that it does n’ t interfere wi th chassis or
9.
CPU fans, or block airflo w through the s ystem.
Reinstall the left side co v er of the syste m and replace the two screws.
10.
Plug in the system po w er cord(s) and po w er up t he system.
11.
Adding an expansion card
The system board has eight (8) e xpansion slot connectors . The system
board accepts tw o types of expan sion cards: ISA and PCI. Some of the PCI
expansion slots are desi gned to allo w the slot to be shared with a specia l
purpose expansion card such as a RAID port card.
Some ISA expansion cards ha ve jumpers or switches t hat set interrupts and
I/O addresses. They come with instructions that e xplain ho w to set them t o
avo id hardw are conflicts. Follow the instructions carefull y.
Refer to Figure 7 on page 12 f or the correct installation loca tion.
To Install an Expansion Card
Set any jumpers and s witches on the card as required in the card
1.
instructions.
T urn off the system and disconnec t the po w er cord.
2.
Open the case, observing the ESD precautions in “Stati c electricity
3.
precautions” on page 2.
Locate an av ailab le slot.
4.
Remov e and retain the sc rew securin g the expansion port co v er to the
5.
rear panel. Keep the port cover for reinstallation in case y ou ev er need
to remov e the card.
46 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Firmly insert the edge of the expa nsion card into the slot (see
6.
Figure 25).
Figur e 25: Adding an Expansion Car d
After seating the card firmly , secure i t to the chassis b y instal ling the
7.
screw you r emo ved in Step 5 through the mounting bracket at the end
of the card.
Connect cables to the card. (See the card documentation for proper
8.
jumper settings and cabl e orientation.)
Close the case, as described in “Closing the system” on page 7.
9.
Reconnect the po wer cor d and turn on the system.
10.
Installing Components 47
It may be necessa ry to reconfigure your system after installing some
expansion cards. You may also need to insta ll softwa re that came with the
card. Check the card documentation for additi onal information.
Replacing the lithium battery
The lithium battery pro vides po w er for the syst em real-time clock an d
CMOS RAM, which holds the system c onfiguration information.
To Replace the Battery
Caution!
There is a danger of
explosion if the battery is
incorrectly replaced.
Replace the battery only
with the same or equivalent
type recommended by the
manufacturer . Dispose of
used batteries according to
the manufacturer’s
instructions and local laws.
Important!
If the CMOS has become
corrupted, the system may
turn on when power is first
applied. Because removing
the battery removes the
power source that supports
the CMOS memory, the
system will turn on when
power is applied after the
new battery is installed.
Restart the computer and start the BIOS Setup program b y pressing
1.
when you are prompte d to do so.
Write down the CMOS values from the Main Setup s creen so you can
2.
re-enter them after y ou replace the bat tery . (F or more information
about the setup program, see “Using the BIOS Setup Utility” on
page 54.)
T urn off the system and disconnec t the po w er cord.
3.
Open the case, observing the ESD precautions in “Stati c electricity
4.
precautions” on page 2.
Locate the battery on the system board. The battery is circu lar and has
5.
the positive pol e mark (+) on the top, see F igure 7 on page 12.
Gently pull the bat tery from its socket and press the new batte ry in the
6.
socket with the positi ve pole up. Be sure you ha ve pressed the battery
down far enough for it to touch the base of the socket.
Close the case, as described in “Closing the system” on page 7.
7.
Reconnect the po wer cor d and turn on the system.
8.
Enter the BIOS Setup program and v erify that the sys tem
9.
configuration is correct using the data you recorded in Step 2.
If the CMOS data is not correct, change the information in the Setup
screens as necessary.
F
1
48 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Troubleshooting the battery installation
If you ha ve prob lems after insta lling the ne w battery, try each of the items
listed belo w, replacing the cov er and restarting the computer after each try.
T urn off the system and ensure t hat all exte rior cable s are attached
•
to the correct connectors and secured.
Check to be sure that all po w er s witches are on . If the system is
•
plugged into a po w er strip or sur ge protector , be sure it is turned on
also.
Enter the BIOS Setup program and compare the setti ngs on the
•
screen with your notes or the s ystem hardw are manuals. Correct
any discrepancies.
T urn off the system, remo ve the co ver , and v erify that all cab les
•
inside the case are attached secure ly. Also, make sure that the
colored cable ed ges are aligned correctl y and that the connector s
did not miss any pins.
T urn off the system, remo ve the co ver , and dis connect and
•
reconnect the cables , and then replace the cover carefully so as not
to disturb any cab les.
T urn off the system, remo v e the co v er and , if you ha ve the proper
•
test equipment, verify t hat the new bat tery has pow er. (It is
possible, although highl y unlik ely, that the new battery is
defective.)
If these procedures fail to correct the prob lem, contact technical su pport.
When everything w orks proper ly, close the case as described in “Closing
the system” on page 7, reconnect the power cor d , and turn on the system.
Installing Components 49
Installing software and dri vers
The procedure for installing softw are and dr iv ers is usuall y specific to the
operating system you will run on the server. Here are some tips.
Installing the USB driver
T o use a USB de vice, you must i nstall the USB dri ver in a co mputer
running Windo ws 95. A 3.5-inch disk labeled “Integrated Controller UA TA
files for Win 95” was shipped with your computer. You must use this disk
to install the USB driv er .
To Install the USB Driver
1.
Start the computer.
2.
Put the 3.5-inch disk labeled “Int egrated Controller UATA files for
Win95” into the disk drive.
3.
Open the
After you ha ve installed the USB dri ver , install the USB de vice by attac hing
it to a USB port on the rear panel. Check the dev ice documentation for
additional information to see if y ou must install soft ware f or the devi ce.
Readme.1st
file and follow the instructions on screen.
Installing video drivers
The integrated video controller on th e system board uses standar d driv ers
provided with the system utilitie s diskettes. For those running Windo ws NT
in particular, use th e driv er pro vided on the ut ilities disk ettes (Cirrus Logic
Windo ws NT 4.0 diskett e) not those pro vided on t he W indo ws NT
installation CD-R OM. The driv ers pro vided on the W indows NT CD-ROM
may not function correctl y.
Video dri ver i nstallation v aries depe nding on the operating syst em that you
run on the server . Refer to the documentat ion for the operating s ystem for
specific instructions.
50 Maintaining and Troubleshooting the Gateway ALR 8300 Server
If you use an add-in video contr oller , the dri vers accompan y the control ler
card. See the documentation that accompani ed the card for instructions and
information regarding the dri vers for an add-in vide o card.
NetWare driv ers
Installing second instance driver for NetWare 4.11
When installing the second instance dri ver for the second SCSI controller ,
the server will generate interrupts which ma y hang the server . To resolve
this issue, replace the MPS14.PSM file that is installed during the NetWare
4.11 installation with an up dated ve rsion of the file. The updated file can be
obtained from the Netwar e Service Pack 5 utility patch provided by Nov ell.
Installing Components 51
52 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 4:
BIOS Setup
About the BIOS Setup Utility...............................54
Using the BIOS Setup Utility................................ 54
Updating the BIOS................................................ 72
4
About the BIOS Setup Utility
The computer BIOS has a built-in program that let s you set man y basic
system characteristics. These se ttings are stored and sav ed e ven w hen the
pow er is of f. This chapt er contains information about this setup utility and
is intended to serve as a guide so tha t you can mak e changes to the syst em
BIOS when necessary .
Many of the screen examples that y ou see in this cha pter are identical to
what you see on y our monitor; ho w e ver , y ou ma y ha ve a system with a
new er BIOS versi on than the one described i n this manual. In that case,
some of the examples ma y dif fer somew hat from wha t you see, but the
screens are similar enough that y ou should ha v e no troubl e getting the
information that you need.
Using the BIOS Setup Utility
The computer BIOS has a built-in setup util ity that lets y ou configure
several b asic system charact eristics. The setti ngs are stored in
battery-backed RAM and are retained e ven w hen the po w er is off.
T o enter the Set up utility, restart the system and then press
prompted on screen during the startup process.
The low er sec tion of all screens pr o vides information about k eystrokes
necessary to access help, navig ate through the menus, and perf orm other
functions.
Figur e 26: BIOS Menu Navig ation K eystrokes
Help – Press F1 to get information about the selected it em. This
•
item is only usab le in a submenu.
Back – Press
•
Next and Pre vious Item – Press the up arro w or do wn arrow ke ys
•
to mov e to the next or previous menu i tem.
Select Menu – Use the left arro w and right arrow k eys to mo v e
•
between the six main menus (Main, Adv anced , Security, Boot and
Exit).
54 Maintaining and Troubleshooting the Gateway ALR 8300 Server
E
to back out of any field.
SC
F
1
when
+/- Change V alues
•
– Press the + or - key t o toggle t hrough the
av ailable options for the select ed item.
E
ENTER Select Sub-Menu
•
– Pressing
when a sub-menu is
NTER
highlighted takes you t o that sub-menu.
F
Setup Defaults
•
– Press
to set the setup parameters to their
9
factory default values. A dialo g box appears , asking yo u to press
E
either
Sav e & Exit
•
to load the defaults or ESC to skip.
NTER
F
– Press
to exit the setup uti lity and either sa v e or
10
ignore all changes. A dialog b ox appears, asking you to pr ess
E
to save t he changes or ESC to ignore the changes and exi t.
NTER
Main menu screen
Upon entering Setup, the Main menu screen opens. The main menu screen
allows y ou to access the most common Setup fields.
Figur e 27: Main Menu Scr een
System Time:
•
lets you set the system time. Use a t wenty-four hour
clock and the format HH:MM:SS.
BIOS Setup 55
System Date:
•
MM/DD/YYYY
lets you set the system date. Use the format
Legacy Diskette A:
•
installed as dri ve A. The options are
720 kB, 3 ½”; 1.44/1.25 MB , 3 ½”;2.88 MB, 3 ½”; NOT
INST ALLED;
Legacy Diskette B:
•
installed as dri ve B . The options are
720 kB, 3 ½”; 1.44/1.25 MB , 3 ½”;2.88 MB, 3 ½”; NOT
INST ALLED;
Primary Master:
•
allows y ou to select the type of diskette dri ve
360 kB, 5 ¼”; 1.2 MB, 5 ¼”;
and
DISABLED
.
allows y ou to select th e type of disk ette dri ve
360 kB, 5 ¼”; 1.2 MB, 5 ¼”;
and
DISABLED
.
opens the Primary Master screen to permit you
to setup the primary master hard disk dri ve. Det ails of this scree n
are pro vided in the section “Hard d isk driv e setup screen” on
page 57.
Primary Slav e:
•
opens the Primary Slave screen to permit you t o
setup the primary slav e hard disk dri v e. Details of this scre en are
provided in the section “Hard disk d riv e setup screen” on page 57.
Secondary Master:
•
opens the Secondary Master screen to permit
you to setup the secondary master hard disk dri ve. Details of this
screen are pro vided in the sect ion “Hard disk dri ve setup scr een”
on page 57.
Secondary Sla ve:
•
opens the Secondary Slav e screen to permit y ou
to setup the secondary sla ve hard dis k driv e. Details are pro vided i n
the section “Hard disk dri ve setup s creen” on page 57.
System Memory:
•
shows the amount of base system memory
detected. This field is for reference only.
Extended Memory:
•
shows the amount of extended memory
detected. This field is for reference only.
56 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Hard disk drive setup screen
The hard disk driv e setup screen appear s whene ver t he
Primary Slave, Second ary Master ,
or
Secondary Slave
selected from the main menu screen.
Figur e 28: Example Har d Disk Dri ve Setup Scr een
Type offers the follow ing options:
•
Primary Master ,
fields are
• 1 to 39 - Selecting this options br ings up one of a set of
previousl y defined drive types and sizes. These v alues onl y
apply to older dri ves, gener ally les s than 200-MB in size.
• User - Selecting this option bri ngs up a sub-menu w here you
can enter the
MAXIMUM CAPACITY
CYLINDERS, HEADS, SECTORS
of the drive you are configuring.
and
These values are gener ally a v ailab le from the documentat ion
for the driv e or the dri ve label i tself.
• Auto - Selecting this option automatic ally configures the drive
based on information from the driv e itself .
• CD-ROM - Select t his option if the dri v e is a CD-R OM.
• IDE Remov ab le - Select this option of the dri ve is a
remov ab le disk dri ve.
BIOS Setup 57
• AT API Remo va ble - Sel ect this option if t he dri ve is an
AT API remo v abl e disk dri ve.
• None - “ A uto” has been unab le to suppl y the dri ve type or
select “None” to disabl e any dri ve i nstalled.
Multi-Sector T r ansfers: enab ling this opt ion allo ws multiple
•
sector data transfers on compatib le dri ves. The opt ions are
DISABLED, STANDARD, 2 SECT ORS, 4 SECT ORS, 8
SECTORS ,
LBA Mode Control: enab ling this opti on causes Logi cal Block
•
and
16 SECTORS
.
Addressing to be used in place of Cylinders, Heads and Sectors.
The options are
32 Bit I/O: enabling this option all o ws 32-bit communication
•
ENABLED
and
DISABLED
.
between the proc essor and the IDE controller. The options are
ENABLED
Transfer Mode: selects the method for moving data to and from
•
and
DISABLED
.
the drive . The options listed are those supported by t he driv e and
the platform; either
and
PIO 3,
DMA B
Ultra DMA Mode: enabling this option al lo ws a faster data
•
F AST PIO 4
, and
transfer rate with compatib le driv es. The options are
and
DISABLED
ST AND ARD , F A ST PIO 1, F AST PIO 2, FAST
; or
ST AN DAR D, FAST DMA A, F AST
F AST DMA F
.
.
ENABLED
58 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Advanced menu screen
The advanced menu screen all ows y ou to access a l arge number of
advanced features. Man y of the se features can cause t he system to
malfunction if set incorrectly. Do not change these settings unless you must.
Figur e 29: Advanc ed Menu Scr een
Plug and Play O/S: specifies whether the operati ng system is
•
compatible with Plug and Pla y. The options are
Reset Configuration Data: selecting
•
clear its configuration data and automatically configure all PnP
devices at bootup. Sel ecting
existing configuration information. this field automatically resets
itself to
Use Multiprocessor Specification: this field configures the
•
multiprocessor specification used to coordinate betw een multiple
processors. Specification 1.4 allows extende d bus definitions and
is required to permit a secondary PCI bus to w ork without a brid ge.
The system board is compatib le with both spec ifications.
at the next system boot.
No
causes the system to use the
No
causes the system to
Yes
Yes
and No.
BIOS Setup 59
Large Disk Access Mode:
•
if you use DOS or one of the DOS-based opera ting systems.
DOS
Select
if you use another operat ing system such as UNIX. A
Other
options are
DOS
and
Other
. Select
large disk is considered one that has more than 1024 c ylinders, 16
heads, or 63 tracks per sector.
Resource Configuration
•
opens the resource configuration screen.
Details of this screen are pr o vided in the section, “Reso urce
configuration screen” on page 61.
Peripher al Configuration
•
opens the peripheral configuration
screen. Details of this screen are pro vided in th e section,
“Periphera l configuration screen” on page 64.
Keyboar d F eatur es
•
opens the keyboard configuration screen.
Details of this screen are pr o vided in the section “K e yboard
features screen” on page 65.
Cache Memory
•
opens the cache memory configuration screen.
Details of this screen are pr o vided in the section “Cach e memory
screen” on page 66.
Advanc ed Chipset Control
•
screen which contains a s ingle field. The field is
opens the advanced chipse t control
ECC Config
which allo ws y ou to set the e xtent of error checking and correction
that the system uses. The options for t his field are
and
ECC,
Embedded PCI SCSI: Channel A
•
ECC Scrub.
enabling this field turns on
Disabled, EC,
channel A of the integrated SCSI adapter . Se t the Scan Firs t option
if booting from a hard disk and the Scan Last opt ion if booting
from a CD-ROM. The options are
Enabled
and
Disabled
,
.
Embedded PCI SCSI: Channel B
•
channel B of the integrated SCSI adapter . Se t the Scan F irst option
if booting from a hard disk and the Scan Last opt ion if booting
from a CD-ROM. The options are
Embedded PCI NIC:
•
network int erface controller . The optio ns are
Disabled
SHM Address
•
.
: defines the system hardware manager (SHM)
address. The options are 1 through 7.
60 Maintaining and Troubleshooting the Gateway ALR 8300 Server
enabling this field turns on
Enabled
and
Disabled
.
enabling this field turns on the integrated
Enabled
and
Resource configuration screen
This screen appears whene ver
the advanced menu.
Figur e 30: Resour ce Configur ation Scr een
Memory Reserv ation: opens the memory reservation screen. This
•
screen allo ws you to rese rve blocks of upper memory for use by
legacy ISA devices. Deta ils of this screen ar e pro vided in the
section “Memory reservation screen” on page62.
Resource Configuration
is selected from
Important!
The SHM Address is
always 1 in stand-alone
configurations.
IRQ Reservation: opens the IRQ reserv ation screen. This screen
•
allows y ou to reserve IRQs for us e by le gacy ISA de vices. Details
of this screen are pro vided in the section “IRQ reserv ation screen”
on page 63.
BIOS Setup 61
Memory reservation screen
This screen appears whene ver you sele ct
Memory Reservat ion
from the
resource configuration screen. It allows you t o reserve a bl ock of memory
for ISA devices.
Figur e 31: Memory Reser vation Scr een
XXXX - XXXX: you may reserve the speci fied area of upper
•
memory for use by legacy I SA device s. The options for each
memory region are
Available
and
Reserved
.
62 Maintaining and Troubleshooting the Gateway ALR 8300 Server
IRQ reservation screen
This screen appears whene ver you sele ct
IRQ Reservation
from the
advanced menu. It allo ws y ou to manuall y reserve IRQs for speci fic
devices.
Figur e 32: IRQ Reservation Scree n
IRQx: you may reserve the spe cified IRQ for use by legacy ISA
•
devices. The options for each IRQ are
Available
and
Reserved
.
BIOS Setup 63
P eripheral configuration screen
This screen allo ws you to configure the system peripherals.
Figur e 33: Peripheral Configur ation Scr een
Serial P ort A: the options include
•
• Base I/O Addres s: displa ys the base I/O address for serial
port A. Use the “+” or “-” key t o display the optional address es
av ailable.
• Interrupt: displa ys the current interrupt for serial port A. Use
the “+” or “-” key t o displa y the optional inte rrupts availab le.
Serial P ort B: the options include
•
• Base I/O Addres s: displa ys the base I/O address for serial
port B. Use the “+” or “-” key to displa y the optional addre sses
av ailable.
• Interrupt: displa ys the current interrupt for serial port B. Use
the “+” or “-” key t o displa y the optional inte rrupts availab le.
Parallel P ort: the options i nclude
•
• Mode: displays the current parallel port mode. The options
include
Output only
64 Maintaining and Troubleshooting the Gateway ALR 8300 Server
(extended capabiliti es port),
ECP
.
Enabled, Disab led,
Enabled, Disab led,
Enabled, Disabled,
Bi-directional,
and
and
and
Auto
Auto
Auto
and
.
.
.
• Base I/O Addres s: displa ys the base I/O address for the
parallel port. Use the “+” or “-” ke y to displa y the optional
addresses av ailab le.
• Interrupt: displa ys the current interrupt for the parallel port.
Use the “+” or “-” key t o displa y the optional int errupts
available.
• DMA Channel: displays th e current DMA channel used by
the parallel port. Use the “+” or “-” k ey to displa y the opti onal
DMA channels avai lable.
Floppy Disk Contr oller: this field controls the integrated diskett e
•
drive controll er . The options incl ude
Enable
and
Disable
• Base I/O Addres s: sets the base I/O address us ed by the
controller . The options include
Primary
and
Secondary
Ke yboard features screen
This screen allo ws you to configure the features of the k eyboard.
.
.
Figur e 34: K eybo ar d F eat ures Scr een
Num Lock: sets the pow er -on state of the
•
options include
Auto, On,
and
Off
N
UMLOCK
key . The
.
BIOS Setup 65
Key Click:
•
enable causes an audib le click w hen each ke y is
pressed. The options are
Enable
and
Disable
.
Keyboard Auto-Repeat Rate:
•
character repeats if a k ey is held do wn. The options are
6/sec, 10/sec , 13.3/se c, 18.5 /sec, 2 1.8/sec , 26.7/ sec
.
30/sec
Keyboar d A uto-Repeat Delay:
•
before a pressed key repeats. The options are
.
1sec
determines the rate at whi ch a
2/sec,
, and
determines the amount of delay
1/2 sec, 3/4 sec
Cache memory screen
This screen allo ws you to configure various aspe cts of the syste m cache
memory.
, and
Figur e 35: Cac he Memory Scr een
Memory Cache:
•
normally used to troubl eshoot speed-relate d
problems. The options include
Cache System BIOS Area:
•
BIOS area. The options are
66 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Enable
and
Disable
.
controls the caching of the sys tem
Uncached
and
Write Protect
.
Cache Video BIOS Ar ea
•
area. The options are
: controls the caching of the video BIOS
Uncached and Write Protect
.
Cache Base 0-512K:
•
memory . The options are
Uncached
Cache Base 512K-640K:
•
640K area of base memory . The options a re
Through,
Cache Extended Memory Area:
•
system memory above 1 MB . The options a re
Disabled
Cache segments (for e xample, C800 - CBFF):
•
caching of specified segments of memory . The options are
Enabled
.
and
.
and
Disabled
controls caching of the first 512K of base
Write Back, Write Through,
controls caching of the 512K through
Write Back, Write
Uncached
.
controls the caching of the
Enabled
controls the
.
Security menu screen
This screen allo ws you to se t system security characteristics.
and
and
Figur e 36: Securi ty Menu Scr een
BIOS Setup 67
Supervisor Pas swor d:
•
passw ord. The options are
displays the status of the supervisor
(no passw ord entere d) and
Clear
passw ord has been esta blished). You cannot set this field directly.
Set
(a
User Passw ord:
•
options are
displays the st atus of the user pass w ord. The
(no passw ord entered ) and
Clear
(a passw ord has
Set
been established). You cannot set this field directly.
Set Supervisor P assw ord
•
: opens the supervisor passw ord dialo g
box. In this bo x, the supervisor can enter and v erify the pass w ord
used to control access to the Set up utility. If the supervisor
passw ord has already been set, the supervisor must enter th e
current password be fore entering and v erifying the new pass w ord.
Set User Pass wor d
•
: opens the user passw ord dialog bo x. In this
box, you can enter and verify the passw ord use d to control access
to the system. If the user pass w ord has already been set, y ou must
enter the current passw ord before y ou enter and v erify the ne w
passw ord.
Passw ord on Boot:
•
when this option is enab led , t he system
prompts you for a pass w ord before booting the s ystem. The
options are
Fixed Disk Boot Sector:
•
Enable
viruses. The options are
Diskette Access:
•
include
Supervisor
supervisor) and
and
Disable
Normal
controls access to the disket te driv e. The options
(diskette dri ve is acce ssible onl y to the
(diskette dri ve is acc essible to the user).
User
.
this field protects the boot sector from
and
Write Protect.
68 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Boot menu screen
This screen allo ws you to se t the order in w hich the system seeks boot data.
Figur e 37: Boot Menu Scr een
First Boot Device: de signates the de vice that the sys tem polls first
•
upon boot up. The options include
Removable Devices, A T API CD-ROM Drive,
Diskette Driv e, Hard Drive,
and
Network Boot
.
Second Boot Device: designates the device that the system polls
•
second upon boot up, if the pre vious devic e is not ready or contains
no boot data. The options include
Removable Devices, A T API CD-ROM Drive,
Third Boot Device: designates the device tha t the system polls
•
Diskette Drive, Har d Drive,
and
Network Boot
third upon boot up, if the pre vious de vice is not ready or c ontains
no boot data. The options include
Removable Devices, A T API CD-ROM Drive,
F ourth Boot Device: designates t he device t hat the system polls
•
Diskette Drive, Har d Drive,
and
Network Boot
fourth upon boot up, if the previous device is not ready or contains
no boot data. The options include
Removable Devices, A T API CD-ROM Drive,
Diskette Drive, Har d Drive,
and
Network Boot
.
.
.
BIOS Setup 69
Fifth Boot Device:
•
upon boot up, if the previous de vice is not ready or contains no
boot data. The options include
Removable Devices, A T API CD-ROM Drive,
designates the device that the syst em polls fifth
Diskette Drive, Hard Drive,
and
Network Boot
.
Hard Drive:
•
attempts to boot to the operating system from the first hard drive
on this list. If no operating sy stem is found , the s ystem tries the
next driv e listed until an ope rating system is found. Use the up and
down arro ws to select a de vice, then press (+) or ( -) to mo ve it up or
down the list.
Remov able Devi ces:
•
media devices. The system ass igns driv e letters t o these de vices in
the order displa yed. To change the sequence and drive letter of a
device, use the up and down arrows to select a device, then pres s
(+) or (-) to mo ve it up or do wn the list.
displays a list of the a vailab le hard dri ves. The sy stem
displays a lis t of the a vail able remo vab le
Exit menu screen
This screen allo ws you to e xit the Setup pro gram or to sa ve any changes you
have made t o the BIOS settings.
Figur e 38: Exit Menu Scr een
70 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Exit Saving Chang es:
•
exits BIOS Setup and sa ves the changes
you ha ve entered in t he CMOS memory . The next time you boot
the system, the BIOS configures the system using these settings.
Exit Discarding Changes:
•
exits BIOS Setup and discards the
settings you ha ve en tered. The next time y ou boot the syst em, the
BIOS configures the system using the old settings.
Load Setup Defaults:
•
displays the Se tup defaults in cases w here
the settings hav e been corrupted or incorrectly modified. Press
to resume the boot, or
F
to run BIOS Setup with the ROM default
2
values already loa ded into the menus.
Discard Changes:
•
restores the CMOS settings pre viousl y entered
(not the default value s) and discards the change s entered in the
current session, without exiting BIOS Setup.
Sav e Change s:
•
saves the changes you ha v e made during the
current session, without exiting Setup.
F
1
BIOS Setup 71
Updating the BIOS
Flash memory simplifies distributing BIOS upgrades. If you need a new
version of the BIOS, y ou can do wnload the BIOS update from the tec hnical
support web site and insta ll the ne w version fr om a diskette.
To Update the BIOS
1.
Enter BIOS Setup by pressing
2.
Write down the settings for each of the parameters. (At the end of the
F
when prompted during startup.
1
BIOS update process, reset the parameters to the correct v alues.)
3.
Exit the BIOS Setup program.
4.
Download the correct BIOS file from the technical support web site.
Directions are pro vided on the w ebsi te.
5.
Uncompress the contents of the BIOS file you downloaded a nd copy
the contents onto a bootab le disk.
6.
Verify that drive A is the first boot device or set it to be t he first boot
device (see “Boot menu scr een” on page 69).
7.
Place the bootable dis k containing the BIOS files into drive A, then
restart the system with the disk in the dri ve. The BIOS Setup pr ogram
starts.
8.
9.
10.
E
Press
Select
Select
to go to the Main menu.
NTER
Update Flash Memory From a File
Update System BIOS
and press
and press
E
NTER
E
NTER
.
.
Press
T
to select the file name, then press
AB
11.
The system warns you that BIOS is about to be changed.
12.
13.
72 Maintaining and Troubleshooting the Gateway ALR 8300 Server
E
Press
NTER
.
Once the BIOS files have been loaded , remo v e the disk from dri ve A,
then press
E
when prompted to restart the system.
NTER
E
NTER
.
As the system starts up, verify that y ou ha ve loaded the correct BIOS
14.
version.
Enter BIOS Setup by pressing
15.
in BIOS Setup, press
F
5
F
when prompted during startup. Once
1
and then re-enter the value s you wrote do wn
at the beginning of this process.
F
If you do not set the CMOS v alues back to the default s using the
5
key or the correct val ues from your ear lier configuration, the system
may function erraticall y.
You may encounter a CMOS checksum error or other problem after t he
system restarts. If so, try turning the system off and then resta rting. CMOS
checksum errors require that you enter BIOS Setup, check your settin gs,
save y our setting s, and exit setup.
BIOS Setup 73
74 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 5:
Troubleshooting
Introduction............................................................ 76
Computer virus notice...........................................76
Troubleshooting checklist..................................... 77
CD-ROM problems............................................... 79
Hard disk problems................................................ 80
Memory/Processor problems................................ 81
Peripheral/Adapter problems................................82
Printer problems ....................................................83
System problems ...................................................85
Video problems...................................................... 86
Error messages....................................................... 88
5
Important!
Do not return any
equipment without
obtaining a Return Material
Authorization (RMA)
number.
Introduction
If the system does not operate correctl y, re-read the instructions for the
procedure(s) you ha v e performed and verify that y ou performed the
procedure correctly and completely. If an error occurs in an applicati on,
consult the documentation supplied with the software.
This section identifies some solutions to common problems. If the
suggestions in this chapter do not resolve y our prob lem, call technical
support.
Computer virus notice
A virus is a program written with maliciou s intent for the sole purpose of
creating hav oc in a comput er system. It attaches i tself to ex ecutab le files or
boot sectors, so it can replicate an d spread. Some viruses may onl y cause
the system to beep or displa y messages o r images on the screen. Other
viruses are highly destructi ve and corrupt or erase the contents of files or
disks. T o be safe , nev er assume an y virus is harmless.
Viruses are identified by ho w they infect the computer .
Program Viruses
•
as.COM,.EXE, .O VL, .DRV, .SYS, and .BIN.
Macro Viruses
•
viruses are written in the macro languages certain appl ications use
to enhance their functionalit y. These viruses do not infect other
programs or the boot sector.
Boot Viruses
•
FA T, or Partition Ta ble.
Multipartite Viruses
•
76 Maintaining and Troubleshooting the Gateway ALR 8300 Server
infect ex ecutable p rogram files such
infect the data files of specific programs. These
attach themselves to a Boo t Record , Master Boot,
are both program and boot infectors.
Viruses are inacti ve u ntil the infec ted program is e xe cuted , or a boot r ecord
is read. Thereafter , the virus loads itsel f into system memory and begins to
copy and spread it self. Disket tes used in a contaminated s ystem can get
infected and , in turn, transfer the virus w hen used in another syste m. A
virus can also spread via programs do wnloaded f rom bulletin boards or the
Internet.
To Prevent Virus Infection
Obtain an anti-virus program and make i t a habit to scan the
•
system regularl y.
Make backup copies of all files and write-protect the disks.
•
Obtain all softwar e from reputab le sources and al w a ys scan ne w
•
software for an y viruses prior to inst alling files.
If the system has been infected, find and remo ve th e viruses using an
anti-virus program. Then turn off the system for a minimum of 15 seconds
to clear the virus from system RAM. You may want to rerun the anti -virus
software w hen you turn the syst em back on the verify t hat the system is
clean.
T r oubleshooting checklist
Before turning on the system, make sure that:
The pow er cord is conne cted to the A C po w er-i n connector and an
•
AC outlet .
The AC outle t is suppl ying po w er .
•
If you use a po w er strip, mak e sure it is turned on, and the ci rcuit
•
breaker is set.
The voltage selectio n switch on the system po w er suppl y reflects
•
the proper voltage.
Troubleshooting 77
V erifying the configuration
If the system is not operating correctl y, the BIOS may contain an in valid
configuration parameter. Enter the BIOS Setup pro gram and check the
configuration settings. Lost or incorrect Setup settings may mean a failed
battery .
Troubleshooting guidelines
As you troubleshoot t he system, follo w these guideli nes:
Never remo v e the system co ve r while the s ystem is turned on.
•
Do not attempt to open the monitor; it i s extremel y dangerous.
•
Even if the monitor po w er is di sconnected , stored energ y in the
monitor components can cause a painful or h armful shock.
If a peripheral such as the k eyboard, mouse, drive, or printer does
•
not appear to w ork, verify that all of the conne ctions are secure.
If the system displays an error message on the screen, write it do wn
•
word-for -w ord. You may be ask ed for it w hen calling tec hnical
support.
Only qualified personnel should open the system for maintenanc e.
•
If you are qualified to maintain the system your self, make certain
•
you are properl y grounded before opening the system chassi s. See
“Static electricity prec autions” on page 2, for more information on
preventin g electrostatic damage t o the system.
78 Maintaining and Troubleshooting the Gateway ALR 8300 Server
CD-ROM pr oblems
The system does not recognize the CD-R OM drive.
Probable Cause Solution
The CD is not inte nded for
PC use.
The CD is loaded
incorrectl y.
The CD is scratched or
dirty.
The CD-ROM driv e needs
to be added as new
hardware.
The secondary IDE
device may be disabled.
The CD cables are not
installed correctly.
Make certain the CD is PC-compatible.
Make certain the label is facing upward, and then
try again.
Try cleaning the CD with a lint-free cloth. Check
the CD for scratches.
From the Control Panel window (
Control Panel
Follow the direct ions to add the drive. If you are
not experience d with this procedure , cal l technic al
support.
Restart your computer, and then press
the Setup program. F rom the
Configuration
to
Auto
is
Enabled
Open the system and check all cables between
the CD controller and the CD-ROM drive.
), double-click
menu, set the
and make certain the
.
Add New Hardware
Advanced| Peripheral
Secondary IDE Interface
Secondary IDE Status
Start| Settings
to enter
F1
|
.
Troubleshooting 79
Hard disk pr oblems
The system does not recognize th e SCSI drive.
Probable Cause Solution
The integrated SCSI
controller may be
disabled.
The SCSI bus is not
properly terminated.
The drive is configured
with a conflicting SCSI
address.
The cables are not
connected correctly.
The IDE drive is not recognize d by the system.
Probable Cause Solution
The Primary IDE Device
may be disabled.
The primary IDE device
may be configured
incorrectly.
The drive may not be
configured properly.
The drive cables are not
connected properly.
Restart your computer , and the n press
the Setup program. From the
the
Embedded PCI SCSI: Channel A
SCSI: Channel B
Make certain the last device on t he SCSI chain is
properly terminated.
Change the device’s SCSI address to one that is
not currently being used by the system.
Open the system and check the cable
connections.
Restart the computer and press
From the
set the
Primary IDE Interface
to
Enabled
Restart your computer, and then press
the Setup program. From the
Primary IDE Master
Consult the hard disk user’s guide for instructions
on how to configure the drive.
Open the system and check all cables connected
to the controller.
to
Enabled
Advanced | Peripheral Configuration
.
to
Auto Configured
F
Advanced
as appropriate.
and
Main
menu, set
or
Embedded PCI
to enter Setup.
F
1
Primary IDE Status
F1
menu, set the
.
to enter
1
menu,
to enter
80 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Memory/Processor pr oblems
Memory errors were detected during system start up.
Probable Cause Solution
Memory was added or
removed, and the new
configuration was not
saved in BIOS Setup.
The memory was
installed incorrect ly.
A memory chip is faulty. Replace the DIMM with the faulty chip.
POST produces incorrect
memory count.
A new processor is not recognized b y the system.
Probable Cause Solution
The processor was
installed incorrect ly or in
the wrong socket.
The processor speed was
not selected on the
system board.
A pin was bent on the
processor during
installation.
The second VRM was not
installed.
Stepping information not
included in table when
adding a new processor.
Enter BIOS Setup and save the new memory
configuration.
Check the memory for proper seating and
orientation.
(Third-party diagnostic programs can help
determine which chip or me mory segment failed.)
If you have just added or removed memory from
the system, you must allow POST to complete its
memory count. If you do not, CMOS memory is
not updated and the new memory total is not
saved.
Check the installation. The processor should be
recognized automatically if it was installed
correctly.
If your system board lets you to select the
processor speed, make sure you have selected
the proper speed.
Remove the processor and inspect it for damage.
If a pin is bent, very carefully try to straighten it.
Make certain that you install the VRM for the
application proces so r at the sa me t ime you install
the processor. The VRM must be present for the
processor to receive power.
Run the MULOADER utility.
Troubleshooting 81
Peripheral/Adapter pr oblems
A SCSI device is not recognized b y the system.
Probable Cause Solution
The device needs to be
added as new hardware.
The SCSI ID may be
invalid.
The SCSI chain is not
terminated.
The device cabl es are not
installed correctly.
The diskette driv e is not recognized by the system.
Probable Cause Solution
The diskette driv e ma y be
configured incorrect ly.
The drive cables are not
connected properly.
From the Control Panel window (
Control Panel
Follow the directions for adding the device. If you
are not experienced with this procedure, call
technical support.
Assign an available SCSI ID to the device.
Make certain the last device on t he SCSI chain is
terminated.
Open the system and check all cables between
the controller and the device.
Restart your computer, and then press
the Setup program. F ro m the
menu, ensure that the diskette drive settings are
correct.
Open the system and check all cables connected
to the controller.
), double-click
Start| Settings
Add New Hardware
Main| Floppy Options
to enter
F1
|
.
The diskette driv e will not read, write, or f ormat.
Probable Cause Solution
The diskette is not IBM
formatted.
The diskette is corrupted. Run ScanDisk on the diskette. If errors are
The diskette is write
protected.
82 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Make certain the diskette you are trying to format
is IBM-compatible. If it is, try reformatting it. If it is
not, replace it with an IBM-compatible diskette
detected and correc ted, try acce ssing the di sk ette
again.
Make certain the write-protection window on the
upper-right corner of the diskette is closed
(unprotected) or use an unprotected diskette.
The diskette driv e LED illumin ates continuously.
Probable Cause Solution
The diskette is corrupted. Remove the diskette from the drive. If the light
remains on, try restarting the system.
The cable to the drive is
not connected properly.
Open the system and chec k the cable b etween th e
diskette drive and the controller. Make certain the
pins are not bent or misaligned.
An adapter card is not re cognized by the system.
Probable Cause Solution
The interrupt and/or I/O
address is set incorrectly.
The card has not been
configured through
software (e.g., the EISA
configuration utility).
The card was not installed
correctly .
Check the address configuration of the adapter
card and ensure that it does not conflict with
another card in the system.
Configure the card with the appropriate software.
Reseat the card a nd ma k e certain tha t its jumpe rs
are configured appropriately.
Printer prob lems
The printer will not turn on.
Probable Cause Solution
The printer is not plugged
in.
The printer is not tur ned
on.
The printer is defective. Try another printer, if one is available.
Check the pow er cab l e. M ak e certain it is plugge d
into a live power source.
Make certain the printer power switch is on. If
power is applied to the printer, the green power
LED should be on.
Troubleshooting 83
The printer is turned on but will not print.
Probable Cause Solution
The printer is not
connected to the system.
The printer is not
designated as the default
printer.
The printer has not been
added to the system.
The wrong driver is being
used for the selected
printer.
Check the data cable between the printer and the
system. Make certain it is connected to the proper
port. Check the connector and cable for bent or
broken pins.
If the printer to which you are trying to print is not
the default printer, make certain you hav e selected
it through the application’s printer setup function.
From the Printers window (
), double-click
Printers
directions for adding the new printer.
From the Printers window (
), select the printer. From the
Printers
click
Properties
the right printer driver. If not, install the correct
one.
. Make certain the printer is using
The printer prints garbled text.
Probable Cause Solution
The wrong driver is being
used for the selected
printer.
From the Printers window (
), select the printer. From the
Printers
click
Properties
the right printer driver. If not, install the correct
one.
. Make certain the printer is using
Start | Settings |
Add Printer
Start | Settings |
Start | Settings |
. Follow the
menu,
File
menu,
File
84 Maintaining and Troubleshooting the Gateway ALR 8300 Server
System problems
The system will not start up .
Probable Cause Solution
The system is not
connected to an AC
outlet.
Voltage selection switch
not set correctly.
One power supply is not
supplying power to the
load share module.
The ke yboard doesn’t wo rk.
Probable Cause Solution
A key was depressed
while the syste m wa s
starting up.
The keyboard is not
plugged in or connected
properly.
Something spilled int o the
keyboard.
The keyboard is defective. Try a keyboard you know is working.
Check the power cable(s) and make certain it is
connected to an AC power source.
Make certain the voltage selection switch reflects
the correct power source.
Verify both power cords are plugged into working
AC outlets.
V erify th at b oth power cords are fully plugged into
AC-in connectors on the back of the computer.
Verify that both power supplies are set to the
correct voltage range (115-V AC or 230-V AC).
Verify that both power supplies are turned on.
Replace defective power supply.
Clear the sticking key. Then turn off the system,
wait for a few seconds, and then turn the system
back on.
Check the cabl e. Make certain it is plugged in
correctly.
Turn off the system. Turn the keyboard upside
down to let it dry before turning the system back
on.
The mouse doesn’t work.
Probable Cause Solution
The mouse is not plugged
in or connected properly.
The mouse driver did not
load when the system
booted.
The mouse is defective. Try a mouse you know is working.
Check the cabl e. Make certain it is plugged in
correctly.
Load the appropriate mouse driver manually or
contact technical support.
Troubleshooting 85
Video prob lems
The system is running but there is no display.
Probable Cause Solution
The monitor is not turned
on.
The monitor data cable is
not connected.
The connector or cable is
damaged.
The monitor is defe ctive. Connect a working monitor to the computer.
The monitor brightness
and contrast controls are
turned down.
The video card is not
seated correctly.
The video card is not
compatible with the
system.
Make certain the mo nitor is plugged in and turned
on. If power is applied to the monitor, the green
power LED should light.
Make certain the monitor data cable is connected
to the video controller on the back of the system.
Check the connec tor and cable for bent or
damaged pins.
Adjust the brightness and contrast knobs to the
center position.
Open the system and reseat the video card.
PCI video cards must be compatible with the
system. Replace the video card with one that is
compatible with the system.
Important!
The system board has a
built-in video adapter, so
there may not be a video
adapter to remove and
replace.
The text on the display is dim or difficult to read.
Probable Cause Solution
The monitor brightness
and contrast controls are
turned down.
Sunlight is glaring off the
display.
The CRT may be old. Replace the monitor.
Adjust the brightness and contrast knobs until the
text becomes clear.
Position the monitor away from the sun or window.
The color monitor displa ys e verything in blac k and white .
Probable Cause Solution
The system was turned
on before the monitor.
The display type is set
incorrectly.
86 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Make certain the monitor is turned on, and then
restart the system.
From the control panel window (
Control Panel
to the appropriate monitor type, and then reboot
the system.
), double-click
Start | Settings |
, set the display
Display
The displa yed characters are garbled.
Probable Cause Solution
The video cable is
damaged.
The display setup is
incorrect.
Check the cable and connectors for bent pins or
broken wires.
From the control panel window (
Control Panel
settings. The correct video type should be
selected, along with a supported resolution.
Check your monitor and video controller
documentation for deta il s .
), double-click
The video is distorted.
Probable Cause Solution
The monitor controls are
not properly adjusted.
The connector or cable is
damaged.
The surge protector or
uninterruptible power
supply (UPS) is
damaged.
The monitor is too close
to a source o f electrical
interference.
The monitor needs to be
degaussed.
Adjust the monitor controls until the text be co me s
clear. See the monitor documentation for more
information.
Check the connec tor and cable for bent or
damaged pins.
Disconnect the monitor power cable and connect
it directly to the power source.
Move the monitor away from sources of electrical
interference, such as televisions, unshielded
speakers, microwaves, fluorescent lights, and
metal beams or shelves.
Turn off the computer and monitor and leav e t hem
off for at least a half hour, and then restart the
system.
Start | Settings |
and check the
Display
Troubleshooting 87
Error messa ges
This section lists common error messages that ma y be displa yed on t he
monitor . These messages ofte n indicate procedural e rrors such as an
incorrect keystroke or a write-protec ted disk. Some messages, ho w e ver ,
may indicate a prob lem that requires you to co nsult the trouble shooting
section of this manual.
Error Message Solutions
Access deni ed. Try saving to a new file or d isk.
Move the write-protect tab over the hole on
the back of the disk.
Bad command or file
name.
Base memory [xxx]
expansion.
Checking RAM on disk
controller.
CD-ROM is not
recognized.
Data error. Run ScanDisk on the reported disk.
Decreasing available
memory.
Diskette drive is not
recognized.
Diskette drive 0 seek to
track 0 failed.
Diskette drive reset failed. Enter BIOS Setup and verify the diskette drive
Diskette read failed - strike
to retry boot.
F
1
Make certain you entered the right command.
Verify the specified drive and try it again.
If you are trying to exit MS-DOS to return to
Windows, type
This is an informational message only. No
action is required.
Your BIOS configuration is incorrect. Enter
BIOS Setup and verify the parameter values.
See “The system does not recognize the
CD-ROM drive.” on page 79.
Your BIOS configuration is incorrect. Enter
BIOS Setup and verify the parameter values.
See “The diskette drive is not recognized by
the system.” on page82.
Enter BIOS Setup and ve rify the dis ket te driv e
parameters.
Check the diskette drive cables. Make ce rtain
pin 1 on the cable aligns with pin 1 on the
connector.
parameters.
Check the diskette drive cables. Make ce rtain
pin 1 on the cable aligns with pin 1 on the
connector.
Make certain the boot diskette contains the
command.com file.
Use the configuration utility (if applicable) to
verify the drive or controller configuration.
Press F1 to try the boot again.
exit
and press
E
NTER
.
88 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Loading...