Gateway ALR 8300 User Manual

Maintaining and Troubleshooting the Gateway

ALR 8300 Server

Part # 8504081

A MAN SYS US 8300 TECH REF R1

12/98

Notices

Copyright © 1998 Gateway 2000, Inc.

All Rights Reserved

610 Gateway Drive

N. Sioux City, SD 57049 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Copyright © 1998 Advanced Logic Research, Inc. (ALR)

All Rights Reserved

9401 Jeronimo

Irvine, CA 92618 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents
Preface ......................................................................................	v
Conventions used in this guide ..............................................................	vi
Safety instructions ................................................................................	vii
Additional information sources .............................................................	ix
The Gateway Support Center..........................................................	ix
System Access ........................................................................	1
Static electricity precautions ...................................................................	2
Opening the system .................................................................................	3
Removing the side panel..................................................................	3
Removing the wrap-around panel ...................................................	4
Removing the bezel..........................................................................	5
Closing the system...................................................................................	7
Reinstalling the bezel .......................................................................	7
Reinstalling the wrap-around panel.................................................	8
Reinstalling the side panel ...............................................................	9
Components ..........................................................................	11
System board .........................................................................................	12
Chassis fans (A, F, S) .....................................................................	14
Power connectors ...........................................................................	14
Front panel connectors ...................................................................	15
Drive controllers and connectors ...................................................	17
System jumpers ..............................................................................	18
Server management connectors.....................................................	19
Battery (AA)...................................................................................	20
Expansion slots...............................................................................	20
I/O connectors ................................................................................	21
Processor subsystem ......................................................................	22
Memory (AS, AT, AU, AV)..........................................................	23
The RAID backplane.............................................................................	23
Installing Components ...........................................................	25
Replacing the processor ........................................................................	26
Installing a second processor ................................................................	29
Setting system board jumpers ...............................................................	32

Contents i

Processor speed jumper .................................................................	32
Clear CMOS jumper......................................................................	33
SHM mode jumper ........................................................................	34
Installing memory and hardware..........................................................	35
Installing memory..........................................................................	35
Adding and replacing drives..........................................................	37
SCSI cable kit installation .............................................................	45
Adding an expansion card .............................................................	46
Replacing the lithium battery ........................................................	48
Installing software and drivers .............................................................	50
Installing the USB driver...............................................................	50
Installing video drivers ..................................................................	50
NetWare drivers.............................................................................	51
BIOS Setup .............................................................................	53
About the BIOS Setup Utility...............................................................	54
Using the BIOS Setup Utility ...............................................................	54
Main menu screen..........................................................................	55
Advanced menu screen..................................................................	59
Security menu screen.....................................................................	67
Boot menu screen...........................................................................	69
Exit menu screen............................................................................	70
Updating the BIOS................................................................................	72
Troubleshooting ......................................................................	75
Introduction...........................................................................................	76
Computer virus notice...........................................................................	76
Troubleshooting checklist ....................................................................	77
Verifying the configuration ...........................................................	78
Troubleshooting guidelines...........................................................	78
CD-ROM problems ..............................................................................	79
Hard disk problems...............................................................................	80
Memory/Processor problems ...............................................................	81
Peripheral/Adapter problems................................................................	82
Printer problems....................................................................................	83
System problems...................................................................................	85
Video problems.....................................................................................	86
Error messages ......................................................................................	88

ii Maintaining and Troubleshooting the Gateway ALR 8300 Server

Reference Data .....................................................................	91
Acronyms and abbreviations ................................................................	92
Terms and definitions............................................................................	93
Specifications.........................................................................................	96
Memory Map.........................................................................................	97
I/O Map..................................................................................................	98
IRQ Usage .............................................................................................	99
DMA Usage.........................................................................................	100
DIMM Configurations ........................................................................	101
Regulatory compliance statements .....................................................	103
FCC notice....................................................................................	103
Industry Canada notice.................................................................	103
CE notice ......................................................................................	104
VCCI notice..................................................................................	104
Australia/New Zealand notice .....................................................	105
Index ....................................................................................	107

Contents iii

iv Maintaining and Troubleshooting the Gateway ALR 8300 Server

Preface

Conventions used in this guide ..............................	vi
Safety instructions .................................................	vii
Additional information sources..............................	ix

Conventions used in this guide

Throughout this guide, you will see the following conventions:

Convention			Description
ENTER			Keyboard key names are printed in small
			capitals.
CTRL+ALT+DEL			A plus sign indicates that the keys must be
			pressed simultaneously.
5AJKF			Commands to be entered, options to
			select, and messages that appear on your
			monitor are printed in bold.
User’s Guide			Names of publications and files are printed
			in italic.
			An important informs you of special
	Important!
			circumstances.
			A caution warns you of possible damage
	Caution!
			to equipment or loss of data.
			A warning indicates the possibility of
	Warning!
			personal injury.

vi Maintaining and Troubleshooting the Gateway ALR 8300 Server

Safety instructions

Observe the following safety instructions when using your system:

•Follow all instructions marked on the system and in the documentation.

•When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.)

•Do not use this product near water or a heat source, such as a radiator or heat register.

•Do not spill anything on or into the system. The best way to avoid spills is to avoid eating and drinking near your system.

•Make sure you set up the system on a stable work surface.

•Openings in the computer cabinet are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

•Use the voltage setting for your area. The voltage selector switch is set at the factory to the correct voltage.

•As a safety feature, this system is equipped with a 3-wire power cord to ensure that the product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

•Do not walk on the power cord or allow anything to rest on it.

•If you use an extension cord with this system, make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Warning!

Do not attempt to service the system yourself except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions.

Opening or removing covers marked “Do Not Remove” may expose you to dangerous electrical voltages or other risks.

Refer all servicing of those compartments to qualified service personnel.

Preface vii

•There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

•Unplug the system from the wall outlet and refer servicing to qualified personnel if:

•The power cord or plug is damaged.

•Liquid has been spilled into the system.

•The system does not operate properly when the operating instructions are followed.

•The system was dropped or the cabinet is damaged.

•The system’s performance changes.

viii Maintaining and Troubleshooting the Gateway ALR 8300 Server

Additional information sources

Along with this manual and your user’s guide, you can find additional information by using the following sources.

The Gateway Support Center

Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:

•Hardware driver (including BIOS) and software application updates

•An expanded glossary

•Technical tips

•Service Agreement information

•Technical documents and component information

•Frequently Asked Questions (FAQ)

•Online access to Tech Support

Preface ix

x Maintaining and Troubleshooting the Gateway ALR 8300 Server

1

System Access

Static electricity precautions ...................................	2
Opening the system .................................................	3
Closing the system...................................................	7

Caution!

Prevent electrostatic damage to your system by following static electricity precautions every time you open your computer case.

Warning!

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord before removing the system cover.

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure:

1.Wear a grounding wrist strap (available at most electronics stores).

2.Turn off the system power.

3.Touch the back of the power supply fan, located on the back of the case, to discharge any static electricity.

4.Unplug all power cords from AC outlets.

5.Remove the computer case cover.

Follow these precautions to avoid electrostatic damage to your system components:

•Avoid static-causing surfaces such as plastic and styrofoam in your work area.

•Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

•Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots.

•Never slide cards or other parts over any surface.

2 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Opening the system

Depending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions specific to the cover you want to remove, as indicated in each section.

Removing the side panel

You must remove the side panel before you can remove the bezel or the wrap-around panel.

To Remove the Side Panel

1.Disconnect all power cords. Unlock the chassis keylock if necessary.

2.On the rear of the system, remove the two screws that secure the side panel to the chassis. Save the screws (see Figure 1).

Figure 1: Removing the Side Panel

Caution!

Turn the system off and disconnect both power cords before proceeding. Installing any component while the power is on may cause permanent damage to the system.

System Access 3

3.Slide the panel back and gently pull it off of the chassis.

4.Set the panel aside.

Removing the wrap-around panel

You must remove the side panel before removing the wrap-around panel. You may need to remove the wrap-around panel before removing the bezel.

To Remove the Wrap-around Panel

1.Disconnect all power cords. Unlock the chassis keylock if necessary.

2.Remove the side panel as described above.

3.Remove the two screws from the rear of the system and the screw at the top of the system that secure the panel to the chassis (see Figure 2).

Figure 2: Removing the Wrap-Around Panel

4 Maintaining and Troubleshooting the Gateway ALR 8300 Server

4.Slide the panel backward a few inches.

5.Lift the bottom of the panel outward so that its top is angled on the chassis, as shown in Figure 2.

6.Lift the panel up and off of the chassis and set the panel aside.

Removing the bezel

You must remove the side panel and the wrap-around panel before you remove the bezel.

To Remove the Bezel

1.Disconnect the power cords. Unlock the bezel keylock if necessary.

2.Remove the side panel, as described in “Removing the side panel” on page 3.

3.Disconnect the two ribbon cables that link the bezel LED indicators to the interior of the system.

System Access 5

4.Remove the six screws that secure the bezel to the chassis, as shown in Figure 3. Set the screws aside.

Figure 3: Removing the Bezel

5. Gently pull the bezel off of the chassis and lay it aside.

6 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Closing the system

Before closing the system, verify that all connectors and boards are properly installed and firmly seated.

Reinstalling the bezel

You must replace the bezel before you replace the wrap-around panel and the side panel.

To Replace the Bezel

1.Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mounting holes on the front of the chassis. See Figure 4.

Figure 4: Reinstalling the Bezel

System Access 7

2.Carefully thread the ribbon cables through the openings in the chassis and connect them to the appropriate connectors. See Figure 7 on

page 12 for the locations of the connector on the system board and see the RAID Cage Configuration Guide for the location of the connector on the RAID bay backplane.

3.Secure the bezel with the screws you removed when removing the bezel.

Reinstalling the wrap-around panel

You must replace the bezel before you replace the wrap-around panel. You must replace the wrap-around panel before you replace the side panel.

To Replace the Wrap-around Panel

1.Hold the wrap-around panel at a slight angle over the chassis as shown in Figure 5.

Figure 5: Reinstalling the Wrap-Around Panel

8 Maintaining and Troubleshooting the Gateway ALR 8300 Server

2.Lower the panel and anchor its top edge to the chassis.

3.Gently release the panel so that its side is flush against the chassis.

4.Slide the panel forward until it is locked into place.

5.Secure the panel with the screws you removed when you removed the wrap-around panel.

Reinstalling the side panel

You must replace the bezel and the wrap-around panel before you replace the side panel.

To Replace the Side Panel

1.Align the panel with the chassis ledges just a few inches towards the back of the chassis. (See Figure 6.)

Figure 6: Reinstalling the Side Panel

Important!

-J XLI '137 LEW FIIR GSVVYTXIH F] E TS[IV SYXEKI ERH ]SY TPYK XLI W]WXIQ MRXS E TS[IV SYXPIX MX [MPP TS[IV YT MQQIHMEXIP] 8LMW MW RSVQEP

System Access 9

2.Verify that the slots on the panel are aligned with the locking tabs on the chassis.

3.Slide panel towards the front of the system until the panel is locked into place.

4.Secure the panel with the screws you removed when you removed the side panel.

10 Maintaining and Troubleshooting the Gateway ALR 8300 Server

2

Components

System board .........................................................	12
The RAID backplane.............................................	23

System board

The system board functions as the main interface between the processor, memory, and peripherals. See the table below and on the following page for the key to Figure 7.

Figure 7: System Board Components

AChassis fan connector

BPower connectors

CSoft power connector

DPS fault reset connector

EPower supply auxiliary connector

FChassis fan connector

GSecondary IDE connector

HPrimary IDE connector

IDiskette drive connector

JSHM mode jumper

12 Maintaining and Troubleshooting the Gateway ALR 8300 Server

KReset connector

LFront panel connector

MExternal hard drive connector

NHard drive LED connector

OServer management connector

PI2O connector/secondary PCI slot 1

QUser NMI connector

REDC reset connector

SChassis fan connector

TCover intrusion switch connector

USpeaker connector

VExternal boot ROM connector W External I2C connector

XSCSI B connector

YSCSI A connector

ZClear CMOS jumper AA Battery

AB ISA slot 1 (shared w/secondary PCI slot 4) AC Secondary PCI slot 4 (shared w/ ISA slot 1) AD Secondary PCI slot 3/RAID-port slot

AE Secondary PCI slot 2

AF Secondary PCI slot 1 (shared w/ I2O slot)

AG Primary PCI slot 3 AH Primary PCI slot 2 AI Primary PCI slot 1 AJ RJ-45 ethernet port

AK Stacked dual USB ports AL Video port

AM Mouse port/keyboard ports AN Serial port 2

AO Parallel port AP Serial port 1

AQ Boot processor connector (CPU 1)

AR Application processor connector (CPU 2) AS DIMM bank A

AT DIMM bank B AU DIMM bank C

Components 13

AV DIMM bank D

AW Optional power connector

AX Processor 1 fan connector

AY Embedded VRM for processor 1

AZ Optional VRM for processor 2

BA Processor 2 fan connector

BB Processor speed setting jumper

BC RAID cage connector

BD LED display connector

Chassis fans (A, F, S)

There are several chassis fan connectors on the system board. These connectors provide power for cooling fans that may be positioned in several parts of the chassis to provide cooling for critical components.

Power connectors

There are several power connectors on the system board. These connectors are intended to allow the connection of different power supplies for different system configurations. Some of these connectors are not used.

Standard power connectors (B)

The power connectors provide all of the power to the system board. These connectors are designed to accommodate the power supply installed in the system.

Soft power connector (C)

The soft power connector provides for a power switch that causes the system to power up or power down from a standby state.

14 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Power supply auxiliary connector (E)

Provides additional connections from the power supply to the system board.

Optional power connector (AW)

This power connector provides an alternative connection for use with a different power supply. This connector is not used in this system.

Front panel connectors

There are several connectors designed to transfer signals between the front panel and the system board. Many of these connectors are redundant and are included to allow the system board to be installed in different chassis. Some of these connectors are not used.

PS fault reset connector (D)

Allows connection of a reset switch for processor fault conditions. This switch will not reset the processor or remove the fault condition, it clears the fault alert flag and causes the fault LED to turn off. If the fault condition persists, the processor fault LED will turn back on.

Front panel connector (L)

The front panel connector provides the signals for the front panel indicator LEDs and the front panel buttons. Not used in the system.

Reset connector (K)

The reset connector provides the connection of the reset button from the front panel.

Components 15

External hard drive connector (M)

The external hard drive connector allows you to connect a cable from an external hard drive to the system board to allow the hard drive activity LED and system monitoring to recognize the external drive.

Hard drive LED connector (N)

This connector allows you to connect all of the hard drives to the hard drive activity connector on the front panel.

User NMI connector (Q)

This connector allows the connection of a switch that lets a user generate a non-maskable interrupt (NMI). This connector is not used.

EDC reset connector (R)

The EDC reset connector provides the connection for the keyboard lock button/ECC reset button from the front panel. Not used.

Speaker connector (U)

Connects the internal speaker to the system board.

External boot ROM connector (V)

Provides connection for expansion cards that contain a separate boot ROM and require separate access to the system board. This connector is for factory use only.

LED display connector (BD)

Connects the LEDs on the front panel to the system board. Includes the keyboard lock button signals and the reset button signals.

16 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Drive controllers and connectors

The system board supports several controllers for drives and other peripherals. Connectors to link these controllers to the appropriate devices are also provided.

Secondary and primary hard drive connectors (G, H)

This is an integrated dual-channel Ultra-DMA PCI/IDE interface with two IDE connectors capable of controlling up to four IDE devices and supporting PIO Modes 0-4. Ultra-DMA provides faster access to IDE devices that are Ultra-DMA compliant while maintaining support for IDE devices that do not support the Ultra-DMA specification.

Diskette drive connector (I)

The diskette drive controller and connector on the system board support up to two diskette drives of 360 KB, 720 KB, 1.2 MB, 1.44 MB, and 2.88 MB formats.

SCSI connectors (X, Y)

This integrated Adaptec® AIC™ -7890 SCSI controller is a high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2 SCSI master host adapter. Its advanced SCSI I/O cell technology ensures data integrity for higher I/O bandwidth requirements with data rates of 40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.

Additional features:

•Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors

•Full 32-bit PCI bus master implementation maximizing data transfer on PCI local bus at 133 MB/sec data bursts

•SCAM (SCSI Configured Automatically) Level 1 for

Windows 95® , enabling automatic configuration of new devices without having to reboot the system.

Components 17

•Wide SCSI configuration supporting up to 15 connected SCSI peripherals per channel for as many as 30 devices. As many as seven 8-bit devices can be installed on each channel.

•Multi-threading support for up to 255 simultaneous I/O tasks

•Advanced SCSI I/O cell ensuring data integrity by automatically and continuously adjusting slew rate to compensate for SCSI bus loading

•Driver support for all major operating systems.

System jumpers

These jumpers allow you to set certain characteristics of the system. Some jumpers are reserved and are not described in this section. Do not change any jumper unless it is necessary to configure the system. In some cases, changing the settings of reserved jumpers can cause damage to the system board. For instructions on setting the jumpers on the system board, see “Setting system board jumpers” on page 32.

SHM mode jumper (J)

This jumper indicates whether the system is a tower unit or rack mounted. The system hardware manager (SHM) software checks this jumper to determine the characteristics of the system.

Clear CMOS jumper (Z)

This jumper allows you to clear the CMOS memory. You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary. Clearing CMOS memory returns all BIOS Setup settings to the default values.

Processor speed setting jumper (BB)

This jumper allows you to set the speed of the processor. Both processors, in dual processor configurations, must have the same speed rating. If processors of different speeds are used in the same system, the processors must run at the speed of the slower processor.

18 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Server management connectors

The server management connectors provide hardware and component monitoring to assist you in maintaining the server.

Server management connector (O)

The server management connector allows you to connect a server management device to the system board to monitor system activities.

I2O connector (P)

The I2O connector allows you to install a dedicated intelligent input/output (I2O) board. This feature was not fully implemented at the time this guide was printed.

Cover intrusion switch connector (T)

Connects a cover intrusion switch to the system board so that the system can monitor unauthorized access to the chassis.

External I2C connector (W)

This connector is part of the system monitoring hardware. It carries the signals of the I2C bus which include identifying information and status for major system components.

RAID cage connector (BC)

The RAID cage connector connects the SCSI backplane to the system board to allow status and monitoring of backplane fan activity. The signals provide backplane fan tachometer readings. Not implemented in this system.

Components 19

Caution!

There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Battery (AA)

Provides the power to maintain the CMOS memory when the system is turned off or unplugged.

Expansion slots

The system features seven expansion slots: four PCI slots, one PCI slot/I2O slot, one PCI/RAIDport, and one shared PCI/ISA slot. The shared slots, PCI/I2O and PCI/ISA, are represented by multiple connectors on the system board.

ISA slot connector (AB)

The ISA slot connector supports a single bus-master capable ISA expansion card. This connector shares space with secondary PCI connector 4.

PCI slot connectors (AC, AE, AF, AG, AH, AI)

The system board supports six connectors for installation of PCI cards. All PCI connectors are bus master capable. Three of these connectors, (AG, AH, and AI) reside on the primary PCI bus and three (AC, AE, and AF) reside on the secondary PCI bus.

The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz.

PCI/RAIDPort connector (AD)

The PCI/RAIDport connector allows you to install either a PCI expansion card or a dedicated RAIDport card into a single connector.

20 Maintaining and Troubleshooting the Gateway ALR 8300 Server