Gateway 980 User Manual

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Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

i

Installing an IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Installing a SCSI hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

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A

Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 99

 

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100

 

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

101

 

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

102

 

Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

 

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

 

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

 

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

 

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

 

PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

 

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

106

B

BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . .

111

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Checking Out

Your GatewayServer 1

Read this chapter to learn:

Where drives, ports, jacks, and controls are located

Where system board components are located

What help resources are available

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Chapter 1: Checking Out Your Gateway Server

Front

Cover release latch

Key lock

CD drive

Diskette drive

Cover release latch

Additional drive bays

Power button

Reset button

Power indicator

Hard drive indicator

USB ports

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Front

Hot-swap drives

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Chapter 1: Checking Out Your Gateway Server

Back

Mouse port

Keyboard port

USB ports

Serial port

Parallel port

Monitor port

LAN jack (RJ-45)

System board thumbscrew

Power connector

Power connector

Rear fan

Card retention cover lever

Kensington lock slot

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Interior

Interior

 

 

 

 

Cable

 

clip

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SCSI backplane

 

 

 

 

 

 

 

 

 

 

 

 

Card retention

 

 

Full-length card

 

 

Cable clip

cover release

Rear fan

retention clip

 

 

 

 

 

latch

 

 

 

 

 

 

 

 

Hot-swap bay fan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PCI card fan

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Chapter 1: Checking Out Your Gateway Server

System board

Left side

Processor 1

Processor 2

Rear fan connector

64-bit PCI card slots

32-bit PCI card slot

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Right side

Processor 1 fan connector

Front panel connector

SCSI manageability connector

Processor 2 fan connector

System board

Power supply manageability connector

Auxiliary power connector

Main power connector

Voltage regulator slot 1

Memory module slots

Voltage regulator slot 2

Diskette drive connector

Primary IDE connector

Secondary IDE connector

Intrusion switch connector

SCSI 2 connector

SCSI 1 connector

Hot-swap bay fan connector

CMOS battery

Configuration jumper JP7

PCI card fan connector

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Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

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Setting UpServerYour 2

Read this chapter to learn how to:

Use your server safely

Start and turn off your server

Restart (reboot) your server

Set up the operating system

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Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning

Your server comes with a 3-wire AC power cords fitted with

 

the correct plug style for your region. If these plugs do not

 

match the connector on your surge protector, UPS, or wall

 

outlet, do not attempt to modify the plugs in any way. Use

 

a surge protector, UPS, or wall outlet that is appropriate

 

for the supplied AC power cords.

 

 

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

Converting to a rackmount server

To convert your server to a rackmount configuration, see Installing Your Gateway 960 or 980 Server into a Rackmount Cabinet.

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Protecting from power source problems

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through both the power cords, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.

When your purchase a surge protector:

Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

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Starting your server

Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Press the power button.

Power button

When the power

It means...

indicator is...

 

 

 

Green

The server is turned on.

 

 

Off

The server is turned off.

 

 

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Chapter 2: Setting Up Your Server

If nothing happens when you press the power button:

Make sure that the power cords are plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network

To select which device your server boots from:

1

2

During server startup, press F10. The Boot menu opens.

Select the device you want to boot from. Common choices include:

Removable Dev. (Removable device)

ATAPI CDROM (CD drive)

Hard Drive

IBA GE NIC (Network boot)

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 83 and “Beep codes” on page 86 for troubleshooting information.

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Turning off your server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

Warning The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

 

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Chapter 2: Setting Up Your Server

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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MaintainingServerYour 3

Read this chapter to learn how to:

Care for your server

Record the BIOS configuration

Manage your server and network

17

Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD drive cleaning kit

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Caring for your server

Cleaning tips

Always turn off your server and other peripheral devices before cleaning any components.

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Chapter 3: Maintaining Your Server

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide.

2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

 

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Chapter 3: Maintaining Your Server

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords.

Using BIOS security passwords

Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server. You can:

Enter either password to finish starting the server.

Enter the supervisor password to access the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS passwords” on page 79.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2 Select the Security menu.

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System administration

3 Select the password to set according to the following table.

Option

Description

 

 

Supervisor password

To control access to system configuration, set a

 

supervisor password. Using a supervisor password lets

 

you make changes to any setting in the BIOS.

 

Passwords can be cleared. To clear the passwords, see

 

“Resetting BIOS passwords” on page 79.

 

 

User password

The supervisor password must be set up before a user

 

password can be set. To control access to the server, set

 

a user password. The supervisor can set the level of

 

access granted to the user password. The user password

 

access levels are:

 

No Access. User cannot access the BIOS Setup utility.

 

Limited. User can change only the date and time.

 

View Only. User can see all settings, but cannot

 

change them.

 

Full. User can change every setting except the

 

supervisor password.

 

Passwords can be cleared. To clear the passwords, see

 

“Resetting BIOS passwords” on page 79.

 

 

4 Type the password and press ENTER, then type it again and press ENTER.

5 Save your changes and exit the BIOS Setup utility.

 

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Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

Install hardware drivers

Install programs

View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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ComponentsInstalling 4

Read this chapter to learn how to:

Open and close the server case

Install drives

Install expansion cards and memory modules

Install processors and replace voltage regulators

Check and replace the power supplies

Replace the SCSI backplanes

Replace the system board

Replace case fans

Replace the CMOS battery

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

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Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas)

Is a low-static environment (avoid carpeted areas)

Has a stable surface on which to set your server

Has enough room to place all of your server parts

Is near a grounded outlet so you can test your server after installation

Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning For correct cooling and air flow, always reinstall the side panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on page 27.

2 Turn off the server, then unplug the power cords and all other cables connected to the server.

Warning This server has two power cords. To disconnect internal

AC power, you must unplug both power cords.

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Opening the server case

3 Unlock the front cover.

Release latch

Release latch

Lock

4 Press the two front cover release latches, then pull the cover away from the server.

5 For more stability, place the server on its side.

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Chapter 4: Installing Components

6 Loosen the three captive thumbscrews that secure the side panel to the server.

Thumbscrews

7 Slide the side panel toward the front of the case about ½ inch, then lift the panel away from the server.

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Opening the server case

8 If your server has an air duct, pull the tab on the right until it releases the duct from the server, then lift the duct away from the server.

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Chapter 4: Installing Components

Closing the server case

To close the server case:

1

2

3

4

For more stability, place the server on its side.

Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

Replace the air duct if one came with your server.

Align the side panel’s top and bottom tabs into the case notches, then slide the side panel toward the back of the case until the back of the side panel is flush with the back of the case.

5 Tighten the three captive thumbscrews that secure the front of the cover to the server case.

Thumbscrews

6 Set the case upright.

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Closing the server case

7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cover against the case.

8 Lock the front cover.

9 Reconnect the power cords and all other cables.

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Chapter 4: Installing Components

Installing drives

Your server’s basic configuration includes one CD drive and one 3.5-inch diskette drive. Your server also has two additional 5.25-inch drive bays.

Your server can have up to eight SCSI hard drives in the hot-swap bay behind the front access door.

CD drive

Diskette drive

5.25-inch drive bay

5.25-inch drive bay

Hot-swap

bays

As you prepare to install drives, remember:

Do not use the top 5.25-inch drive bay for drives which have electronic components exposed on the top. Drive mounting rails at the top of the bay may damage any exposed electronic components.

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

IDE hard drives can be configured as single, master, slave, or cable-select. IDE CD drives can be configured as master, slave, or cable-select.

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Installing drives

If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

If cable-select is not available and only one drive is attached to an IDE controller cable, configure the drive as master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.

Installing an IDE drive

Use these instructions to install or replace a diskette, CD, hard drive, or tape drive.

To install a 5.25-inch drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 27.

2 Follow the instructions in “Opening the server case” on page 28.

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