Gateway 980 User Manual

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing an IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing a SCSI hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

B BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 111

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

iii

Checking Out

Your Gateway

Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

Chapter 1: Checking Out Your Gateway Server

Front

CD drive

Cover release

latch

Key lock

Diskette drive

Cover release latch

Additional drive bays

Power button

Reset button Power indicator

Hard drive indicator

USB ports

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Hot-swap drives

Front

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Chapter 1: Checking Out Your Gateway Server

Back

Mouse port

Keyboard port

USB ports

Power connector

Serial port Parallel port Monitor port

LAN jack

(RJ-45)

System board

thumbscrew

Rear fan

Card retention cover lever

Kensington lock slot

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Interior

Card retention

cover release

latch

Rear fan

Cable clip

Full-length card

retention clip

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SCSI backplane

Cable clip

Hot-swap bay fan

PCI card fan

Chapter 1: Checking Out Your Gateway Server

System board

Left side

Processor 1

Processor 2

Rear fan

connector

64-bit PCI card

32-bit PCI card

slots

slot

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Right side

Processor 1

fan connector

Front panel

connector

SCSI

manageability

connector

Processor 2

fan connector

System board

Power supply manageability connector

Auxiliary power connector

Main power connector

Voltage regulator slot 1

Memory module slots

Voltage regulator slot 2 Diskette drive connector Primary IDE connector

Secondary IDE connector Intrusion switch connector SCSI 2 connector

SCSI 1 connector

Hot-swap bay fan connector

CMOS battery

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Configuration jumper JP7

PCI card fan connector

Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

for:

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Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Start and turn off your server

■ Restart (reboot) your server

■ Set up the operating system

Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the rear of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server comes with a 3-wire AC power cords fitted with

the correct plug style for your region. If these plugs do not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plugs in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you

need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

Converting to a rackmount server

To convert your server to a rackmount configuration, see Installing Your Gateway

960 or 980 Server into a Rackmount Cabinet.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through both the

power cords, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.

When your purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

surge protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Press the power button.

Starting your server

When the power indicator is...

Green The server is turned on.

Off The server is turned off.

It means...

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Power button

Chapter 2: Setting Up Your Server

If nothing happens when you press the power button:

■ Make sure that the power cords are plugged in securely and that your

surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network

To select which device your server boots from:

1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:

■ Removable Dev. (Removable device)

■ ATAPI CDROM (CD drive)

■ Hard Drive

■ IBA GE NIC (Network boot)

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see

“Error messages” on page 83 and “Beep codes” on page 86 for troubleshooting

information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If

nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

Warning The power button on the server does not turn off server

AC power. To remove AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do

not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

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Chapter 2: Setting Up Your Server

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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Maintaining Your

Server

Read this chapter to learn how to:

■ Care for your server

■ Record the BIOS configuration

■ Manage your server and network

Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields.

■ Avoid subjecting your server to extreme temperatures. Do not expose your

server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

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Caring for your server

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Chapter 3: Maintaining Your Server

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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Chapter 3: Maintaining Your Server

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords.

Using BIOS security passwords

Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server. You can:

■ Enter either password to finish starting the server.

■ Enter the supervisor password to access the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS

passwords” on page 79.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu.

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System administration

3 Select the password to set according to the following table.

Option Description

Supervisor password To control access to system configuration, set a

supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 79.

User password The supervisor password must be set up before a user

password can be set. To control access to the server, set a user password. The supervisor can set the level of access granted to the user password. The user password access levels are:

■

No Access. User cannot access the BIOS Setup utility.

■

Limited. User can change only the date and time.

■

View Only. User can see all settings, but cannot change them.

■

Full. User can change every setting except the supervisor password.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 79.

4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and exit the BIOS Setup utility.

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Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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Installing

Components

Read this chapter to learn how to:

■ Open and close the server case

■ Install drives

■ Install expansion cards and memory modules

■ Install processors and replace voltage regulators

■ Check and replace the power supplies

■ Replace the SCSI backplanes

■ Replace the system board

■ Replace case fans

■ Replace the CMOS battery

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning For correct cooling and air flow, always reinstall the side

panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Turn off the server, then unplug the power cords and all other cables

connected to the server.

Warning This server has two power cords. To disconnect internal

AC power, you must unplug both power cords.

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3 Unlock the front cover.

Opening the server case

Release latch

Lock

Release latch

4 Press the two front cover release latches, then pull the cover away from

the server.

5 For more stability, place the server on its side.

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Chapter 4: Installing Components

6 Loosen the three captive thumbscrews that secure the side panel to the

server.

7 Slide the side panel toward the front of the case about ½ inch, then lift

the panel away from the server.

Thumbscrews

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Opening the server case

8 If your server has an air duct, pull the tab on the right until it releases the

duct from the server, then lift the duct away from the server.

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Chapter 4: Installing Components

Closing the server case

To close the server case:

1 For more stability, place the server on its side. 2 Make sure that all of the internal cables are arranged inside the case so

they will not be pinched when you close the case.

3 Replace the air duct if one came with your server. 4 Align the side panel’s top and bottom tabs into the case notches, then slide

the side panel toward the back of the case until the back of the side panel is flush with the back of the case.

5 Tighten the three captive thumbscrews that secure the front of the cover

to the server case.

Thumbscrews

6 Set the case upright.

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Closing the server case

7 Align the notch in the bottom of the front cover with the rail on the front

of the case, then swing the cover against the case.

8 Lock the front cover. 9 Reconnect the power cords and all other cables.

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Chapter 4: Installing Components

Installing drives

Your server’s basic configuration includes one CD drive and one 3.5-inch diskette drive. Your server also has two additional 5.25-inch drive bays.

Your server can have up to eight SCSI hard drives in the hot-swap bay behind the front access door.

CD drive

Diskette drive

5.25-inch drive bay

Hot-swap

bays

As you prepare to install drives, remember:

■ Do not use the top 5.25-inch drive bay for drives which have electronic

components exposed on the top. Drive mounting rails at the top of the bay may damage any exposed electronic components.

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting drive jumpers, and attaching cables.

■ IDE hard drives can be configured as single, master, slave, or cable-select.

IDE CD drives can be configured as master, slave, or cable-select.

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■ If cable-select is available (drive assignments will be marked on the

cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

■ If cable-select is not available and only one drive is attached to an IDE

controller cable, configure the drive as master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F2 at startup to open the BIOS Setup utility.

Installing an IDE drive

Use these instructions to install or replace a diskette, CD, hard drive, or tape drive.

To install a 5.25-inch drive:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

Installing drives

2 Follow the instructions in “Opening the server case” on page 28.

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Chapter 4: Installing Components

3 If you are replacing a drive, go to Step 7.

- OR -

If you are adding a new drive, press and hold the two locking clips against the bay’s 3.5-inch drive adapter, then pull it out of the server.

4 Press the drive bay face plate release tabs inward, then pull the face plate

away from the front cover.

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Installing drives

5 If you are adding a 3.5-inch hard drive, use the screws that came with your

IDE hard drive to secure the drive to the 3.5-inch drive adapter.

IDE hard drive screws

- OR -

IDE hard drive screws

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Chapter 4: Installing Components

If you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mounting rail to the adapter, remove the rails, then attach the rails to the sides of your new drive.

Mounting rail

screw

Mounting rail

screw

Two screws for mounting the rail onto CD and diskette drives are stored on each rail. Screws for mounting onto most tape drives are stored in the case near the full-length card retention clips.

Mounting rail screw

Tape drive screws

6 Go to Step 11. 7 If you are replacing a drive, disconnect the old drive’s cables.

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Installing drives

8 If you are removing a drive from one of the top two bays, first remove

the 3.5-inch diskette drive so you can reach the 5.25-inch drive’s release latch.

9 Press the old drive’s release latches against the drive, then pull the drive

out of the bay.

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Chapter 4: Installing Components

10 Remove the screws that secure the mounting rails to the old drive, then

use the screws to attach the rails to the new drive.

Screws for mounting the rails onto most tape drives are stored in the case near the full-length card retention clips.

Screw

Tape drive screws

11 Set any jumpers on the new drive. See the drive’s documentation for further

instructions.

12 Slide the new drive into the drive bay until the drive rails snap into place.

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13 Connect the drive cables. For more information, see the drive’s

documentation.

14 Follow the instructions in “Closing the server case” on page 32.

Installing drives

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Chapter 4: Installing Components

Installing a SCSI hard drive

Use this procedure to add or replace hard drives in the hot-swap bay. Your server supports up to eight 1-inch high 3.5-inch SCA SCSI hard drives. You can purchase additional SCSI drives through your Gateway sales representative.

Important The numbers on the left side of the hot-swap bay identify

the SCSI ID of each drive. Install the topmost drives first.

Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

To install a hard drive:

1 Unlock the front cover’s lock, then swing the hot-swap bay door open.

Hot-swap

bays

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Installing drives

2 If a drive has failed, determine which drive has failed by running storage

console software. Match the software’s SCSI ID for the failed drive with the SCSI ID number to the left of the hot-swap bays.

3 Pull the drive tray’s lever away from the server, then pull the tray straight

out of the server.

Caution Before you remove a failed drive, use the appropriate

software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

4 If you are replacing a hard drive, remove the four screws that secure the

hard drive to the drive tray, then remove the drive from the tray.

Screw

- OR -

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Chapter 4: Installing Components

If you are adding a new drive, remove the bag taped to the inside of the drive tray, then remove the screws from the bag.

5 Line up the screw holes in the new drive with the holes in the side of the

drive tray, then secure the drive to the tray with the four screws you removed in Step 4.

6 Make sure that the tray’s release lever is open, then slide the new drive

into the empty hot-swap bay.

7 Close the drive’s release lever.

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Installing memory

When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board.

Warning Modules must be installed in identical pairs. Use only

PC2100 DDR SDRAM registered ECC DIMM memory modules.

Install memory first into slots 1 and 2, then into slots 3 and 4. If you have memory installed incorrectly, your server will not start up.

Installing memory

DIMM slot 1

DIMM slot 2

DIMM slot 3

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DIMM slot 4

Chapter 4: Installing Components

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28. 3 Pull the plastic tabs away from the sides of the memory module slot. If

you are replacing a memory module, remove the old module.

4 Align the notch on the new module with the notch in the memory module

slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 32. 6 Turn on the server. Make sure that the server turns on and that the

operating system loads completely.

7 Restart your server and open the BIOS Setup utility. Verify the System

Memory

listed in the Main menu.

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Installing PCI expansion cards

Your server uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your expansion card into.

PCI slot Description

1 Always runs at 64-bit/66 MHz. Supports 32-bit and 64-bit cards, 3.3 V or universal.

2-3 Paired slots. When only one card is installed in a slot of this pair, the slot can run

at 64-bit/133 MHz. When two 64-bit/100 MHz cards are installed in this pair, the slot can run at 64-bit/100 MHz. When cards of different speeds are installed in this pair, each slot runs at the slowest of the two speeds. Supports both 32-bit and 64-bit cards, 3.3 V or universal.

4-5 Same as slots 2-3.

6 Always runs at 32-bit/33 MHz. Supports 5 V or universal cards.

PCI slot 1

PCI slots 2-3

PCI slots 4-5

PCI slot 6

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Chapter 4: Installing Components

To replace, add, or reseat a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28. 3 If you are replacing a card, disconnect any cables that are attached to the

old card.

4 If you are removing a full-length card, pull back on the card retention clip

that secures the end of the card.

- OR -

If you are adding a full-length card to an empty expansion slot, pull back on the card retention clip for that slot.

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Installing PCI expansion cards

5 Pull the card retention cover’s release lever, then swing the retention cover

away from the expansion cards.

Release lever

Card retention

cover

6 If you are replacing a card, remove the old expansion card. You can slightly

seesaw the card end-to-end to loosen the card, but do not bend the card sideways.

Warning Do not touch the contacts on the bottom part of the

expansion card. Touching the contacts can cause electrostatic damage to the card.

7 Press the new card into the expansion slot. You can slightly seesaw the

card end-to-end to help insert the card, but do not bend the card sideways.

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Chapter 4: Installing Components

8 Push the card retention cover against the expansion cards until the

retention cover clicks into place under the release lever.

Release lever

Card retention

- OR -

Press on the card retention cover lever on the back of the server until the lever is flush with the back of the case.

cover

9 If you are installing a full-length card, press down on the card retention

clip to secure the end of the card.

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Installing PCI expansion cards

10 Connect any cables to the card. For more information, see the instructions

in the card’s documentation.

11 Follow the instructions in “Closing the server case” on page 32. 12 See the card’s documentation for software installation instructions.

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Chapter 4: Installing Components

Installing a processor

The server is compatible with Intel® Xeon processors with 512 KB cache. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For more information, see “Updating the BIOS” on page 77.

Important You must have a processor in the upper (processor 1) slot,

or your server will not start.

If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For more information, see your operating system’s documentation.

Warning A heat sink must be installed on the processor. Installing

a processor without a heat sink could damage the processor.

Warning Processors and heat sinks may be hot if the computer has

been running. Also, there may be sharp edges on the heat sinks. Consider wearing protective gloves.

To replace a processor:

1 Install the most current BIOS version. For more information, see “Updating

the BIOS” on page 77.

2 Follow the instructions in “Preventing static electricity discharge” on

page 27.

3 Follow the instructions in “Opening the server case” on page 28.

Tips & Tricks To make removing the heat sinks easier, first remove the

voltage regulators, PCI expansion cards, and rear fan. For more information, see “Installing a voltage regulator” on

page 56, “Installing PCI expansion cards” on page 47, and “Replacing a fan” on page 69.

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Installing a processor

4 If your server has a passive heat sink, press down on the heat sink locking

lever on each side, push them slightly away from the heat sink, then lift the levers out of the way.

- OR -

If your server has a heat sink with a fan, press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way. Unplug the heat sink’s fan from its connector on the system board.

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Chapter 4: Installing Components

5 Remove the heat sink.

Important The heat sink mounting paste may harden over time and

6 Press down on the processor locking lever, push it slightly away from the

processor, then rotate the lever a full 135° to release the processor.

hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure.

7 Remove the old processor. 8 Install the new processor into the processor socket. Make sure that:

■ The processor release lever is open all the way (135° from the closed

position)

■ The triangular arrow on the corner of the processor aligns with the

triangular hole on the corner of the processor socket

■ The processor is flush with the socket.

Important If you install two processors onto the system board, the

processors can be different speeds. Both processors will run at the lower of the two speeds.

9 Press the processor locking lever down until it clicks into place. 10 Apply thermal grease to the top of the processor, if necessary. 11 Place the heat sink on the processor, then press the heat sink locking levers

down until they click into place.

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12 If your heat sink has a fan, plug the fan into the connector on the system

Processor 1

fan connector

Processor 2

fan connector

Installing a processor

board next to the heat sink.

13 If you have installed a new processor into the lower (processor 2) slot for

the first time, you also need to install a voltage regulator for the processor. If you ordered the processor from Gateway, it came with a new voltage regulator. For instructions on installing a voltage regulator, see “Installing

a voltage regulator” on page 56.

Warning Only one voltage regulator should be installed for each

processor.

14 Follow the instructions in “Closing the server case” on page 32.

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Chapter 4: Installing Components

Installing a voltage regulator

To install a voltage regulator:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28.

3 If you are installing a new voltage regulator, go to Step 5.

- OR -

If you are replacing a voltage regulator, on each end of the voltage regulator support bracket, pinch the sides together, then lift the bracket away from the server. You may need to first remove a heat sink or some memory modules in order to access the sides of the support bracket.

4 Lift the voltage regulator away from the system board.

5 Insert the new voltage regulator into the voltage regulator slot, then replace

the support bracket.

6 If you removed a heat sink or some memory modules in Step 3, replace

them.

7 Follow the instructions in “Closing the server case” on page 32.

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Replacing the power supply

Your server uses hot-swappable redundant power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply. You do not need to turn off the server or disconnect peripheral devices to replace a failed power supply.

Warning The power supplies in this server contains no

user-serviceable parts. Only a qualified computer technician should service the power supplies.

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

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Chapter 4: Installing Components

To replace the power supply:

1 Examine the LED indicators on the back of each power supply to identify

the failed power supply. The power supply has failed if the center LED indicator is on.

Server is turned on

Fault in power supply (center LED)

Power supply is connected to AC power source

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Replacing the power supply

2 Unplug the power cord from the failed power supply. 3 While pressing the power supply’s lever release latch, pull the lever away

from the server.

4 Pull the power supply straight out of the server. 5 Slide the new power supply into the power supply bay as far as it will go,

then swing the lever up until it snaps into place.

6 Plug the power cord into the new power supply. The new power supply

is ready if the bottom green LED is on and the top LED is on or blinking.

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Chapter 4: Installing Components

Replacing the SCSI backplane

Your server has two hot-swap cages that can each hold four SCSI drives. Each hot-swap cage is connected to a SCSI backplane. The pictures in this procedure show replacing the upper SCSI backplane. The other backplane can be replaced in the same manner.

To replace the SCSI backplane:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28.

3 Remove the fan nearest the SCSI backplane. For instructions, see

“Replacing a fan” on page 69.

4 Remove each of the drives from the hot-swap cage, and note the location

of each drive. For instructions, see “Installing a SCSI hard drive” on

page 42.

5 Loosen the four captive thumbscrews on the front of the hot-swap cage.

Thumb-

screws

Thumbscrews

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Replacing the SCSI backplane

6 Slide the hot-swap cage out about two inches from the case.

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Chapter 4: Installing Components

7 From inside the case, remove the power, SCSI, and manageability cables

from the backplane. The manageability cable connector is visible after removing the SCSI and power cables.

8 Remove the hot-swap cage completely from the server.

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Replacing the SCSI backplane

9 Loosen the captive thumbscrew that secures the backplane to the hot-swap

cage.

Thumbscrew

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Chapter 4: Installing Components

10 Slide the backplane up slightly, then lift it away from the hot-swap cage.

11 Place the new backplane onto the hot-swap cage, then tighten the

thumbscrew.

12 Slide the hot-swap cage part-way into the hot-swap bay. Make sure that

the side of the cage marked “Top” is oriented toward the top of the server case.

13 Reconnect the power, SCSI, and manageability cables to the backplane. 14 Slide the hot-swap cage all the way into the hot-swap bay, then tighten

the four thumbscrews.

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Replacing the SCSI backplane

15 Reinstall the fan. 16 Install each of the drives back into the hot-swap cage. Make sure that you

replace the drives in the correct order by referring to your notes from

Step 4.

17 Follow the instructions in “Closing the server case” on page 32.

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Chapter 4: Installing Components

Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28.

3 Remove the memory modules. For more information, see “Installing

memory” on page 45.

4 Remove all of the expansion cards. For more information, see “Installing

PCI expansion cards” on page 47.

5 Remove the heat sinks and processors. For more information, see

“Installing a processor” on page 52.

6 If your new system board does not include heat sink mounting brackets,

remove the heat sink brackets from your old system board by removing the eight screws that secure them to the board.

7 Remove the voltage regulators. For more information, see “Installing a

voltage regulator” on page 56.

8 Disconnect the power, data, and fan cables from the system board, noting

their locations and orientation. (You will reconnect the cables after you install the new board.)

9 Remove the rear fan to provide more space for removing the system board.

For more information, see “Replacing a fan” on page 69.

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Replacing the system board

10 Remove the system board tray’s thumbscrew on the back of the case.

System board tray thumbscrew

11 Slide the tray toward the front of the case. If the tray is difficult to move,

push on the rear port panel for added leverage.

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Chapter 4: Installing Components

12 Lift the tray away from the case.

13 Insert the new system board tray into the case, then slide the tray toward

the back of the case.

14 Tighten the system board tray thumbscrew on the back of the case. 15 Reinstall the memory, processors, voltage regulators, and fans. 16 Connect the power and data cables. 17 Reinstall the expansion cards. For more information, see “Installing PCI

expansion cards” on page 47.

18 Follow the instructions in “Closing the server case” on page 32. 19 Turn on your server. 20 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

21 Check BIOS settings to make sure that they detect the server’s new

hardware, then save your changes (if any) and close the BIOS Setup utility.

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Replacing a fan

The pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same manner.

Important Make sure that you replace a fan with an identical

replacement fan. The arrow on each fan indicates the direction of its air flow, and the arrow should point toward the rear of the case.

To replace a fan:

1 Follow the instructions in “Preventing static electricity discharge” on

page 27.

2 Follow the instructions in “Opening the server case” on page 28. 3 Unplug the fan from the system board. 4 While pressing the locking clip, slide the fan away from the system board,

then pull it away from the case.

Replacing a fan

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System board tray thumbscrew

Chapter 4: Installing Components

5 Insert the new fan’s mounting posts into the fan mounting slots, then slide

the fan down until it snaps into place.

6 Reconnect the fan to the system board.

Rear fan

connector

Hot-swap bay fan connector

PCI fan connector

7 Follow the instructions in “Closing the server case” on page 32.

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Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Open the BIOS Setup utility by following the instructions in “Opening the

BIOS Setup utility” on page 76.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static

electricity discharge” on page 27.

5 Follow the instructions in “Opening the server case” on page 28.

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Chapter 4: Installing Components

6 Locate the old battery on the system board and note its orientation. You

will need to install the new battery the same way.

Battery

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Replacing the CMOS battery

7 Push the battery retention clip away from the battery until the battery lifts

up. You can use a screwdriver to help lift the battery.

8 Remove the old battery. 9 Make sure that the positive (+) side of the new battery is facing up, then

press the new battery into the socket until it snaps into place.

10 Follow the instructions in “Closing the server case” on page 32. 11 Turn on t he server. 12 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

13 Restore any BIOS settings that you wrote down in Step 3. 14 Save all your settings and close the BIOS Setup utility.

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Chapter 4: Installing Components

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Using the BIOS

Setup Utility

Read this chapter to learn how to:

■ Open the BIOS Setup utility

■ Update the BIOS

■ Reset the BIOS settings to their factory defaults

■ Reset the BIOS passwords

Chapter 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution The options in the BIOS Setup utility have been set at the

factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of “BIOS Settings” on page 107.

To open the BIOS Setup utility:

1 Restart your server.

2 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

3 Select one of these menus:

■ Main gives you access to basic information and settings related to your

server’s hardware and configuration.

■ Advanced gives you access to information and settings for system

resources, hardware, and server’s configuration.

■ Power gives you access to settings that control your server’s power

management features.

■ Boot gives you access to information and settings for startup features

and startup sequences.

■ Security gives you access to settings related to system access passwords.

For more information, see “Server security” on page 22.

■ Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for BIOS Settings in this guide. 2 Download the BIOS update from support.gateway.com. 3 Restart your server, then press F2 when the Gateway logo screen appears

during startup.

4 Record any custom BIOS settings on your printout. 5 Follow the instructions in the self-extracting BIOS update file. 6 Enter any custom BIOS settings you recorded in Step 4, then save your

changes and close the BIOS Setup utility.

Updating the BIOS

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. You can recover the old BIOS so you can try another update.

To recover the old BIOS:

1 Turn on or restart the server. 2 Press and hold CTRL+HOME. The old BIOS is recovered.

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Chapter 5: Using the BIOS Setup Utility

Resetting the BIOS

The Clear BIOS jumper on the system board lets you return all BIOS settings to the factory defaults.

To reset the BIOS:

1 Print the appendix for BIOS Settings in this guide.

2 Restart your server.

3 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

4 Record any custom BIOS settings on your printout.

5 Follow the instructions in “Preventing static electricity discharge” on

page 27.

6 Turn off the server, then disconnect the power cords and all other cables

connected to the server.

7 Remove the side panel. For more information, see “Opening the server

case” on page 28.

Warning Moving the jumper while the power is on can damage your

server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

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Resetting the BIOS

8 Remove the jumper across pins 2-3 of jumper JP7, then place the jumper

across pins 1-2. The BIOS memory is cleared.

Pin 1

Pin 2

Pin 3

Configuration jumper JP7

9 Place the jumper back onto pins 2-3. 10 Follow the instructions in “Closing the server case” on page 32. 11 Turn on the server. A message appears saying that the CMOS Date and Time

are not set.

12 Press F1 to reset the BIOS to factory default settings.

Resetting BIOS passwords

To reset BIOS passwords, you must reset and clear all BIOS settings. To reset BIOS passwords, follow the instructions in “Resetting the BIOS” on page 78.

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Chapter 5: Using the BIOS Setup Utility

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Troubleshooting

Read this chapter to learn how to:

■ Interpret error messages and codes

■ Troubleshoot

■ Get telephone support and training

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 96 for more information about how to get help.

Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

■ Never remove the side panel while your server is turned on and while the

modem cable and the power cords are connected.

■ Do not attempt to open the monitor. To do so is extremely dangerous. Even

if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

■ Make sure that you are grounded correctly before opening the server case.

For more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 27.

■ After you complete any maintenance task where you have to open the

server case, make sure that you close the case, tighten any screws, then reconnect all cables before you restart your server.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support.

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Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Diskette drive 0 seek to track 0 failed

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the drive settings are correct.

Error loading operating system

■ The master boot record may be corrupt. For troubleshooting information,

see “The master boot record is corrupted” on page 91.

Hard disk controller failure

■ Make sure that the hard drive cable is connected securely.

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the correct drive type is selected.

Error messages

Hard disk controller failure - press F1 to try reboot

■ The drive controller may be defective. Press F1 to try to restart the server.

For more information about running diagnostics on your hard drive, see your operating system’s documentation.

■ See “You need to troubleshoot an IDE hard drive” on page 91.

Insert bootable media device

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the correct hard drive is set as the first bootable drive in the Boot menu.

■ See “Your server does not recognize an IDE drive” on page 90 or “Your

server does not recognize a SCSI drive” on page 90 for a possible solution.

Invalid configuration information

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the settings are correct.

■ Reset the BIOS. For more information, see “Resetting the BIOS” on page 78.

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Chapter 6: Troubleshooting

Invalid partition table

■ The master boot record may be corrupt. For troubleshooting information,

see “The master boot record is corrupted” on page 91.

Invalid password

■ Enter your password again. Some passwords are case sensitive.

■ If you do not know the password, you may need to reinstall the software

you are trying to access.

■ System startup passwords are stored in BIOS. If this password has been set

and you do not know it, you may be able to reset the password through system board jumper settings. For more information, see “Resetting BIOS

passwords” on page 79.

Memory errors were detected while the system started up

■ See “Memory errors were detected during server start up” on page 92 for

a possible solution.

Memory size error

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Save the memory configuration.

Missing operating system

■ The master boot record may be corrupt. For troubleshooting information,

see “The master boot record is corrupted” on page 91.

System Event Log Full

■ Clear the event log. To clear or view the event log, restart your server, then

open the BIOS Setup utility by pressing and holding F2 while your server restarts. Select the

Advanced menu, then select the Event Log Control menu.

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Troubleshooting

First steps

Try these steps first before going to the following sections:

■ Make sure that the power cords are connected to your server and an

AC outlet and that the AC outlet is supplying power.

■ If you use a surge protector or a UPS, make sure that it is turned on and

is rated to handle the power required by your server.

■ If you added or removed server components before the problem started,

review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

■ If an error message appears on the screen, write down the exact message

before calling Gateway Technical Support.

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Check your configuration settings.

Troubleshooting

■ If an error occurs in a program, see its documentation or online help.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician.

Battery replacement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Correct any discrepancies.

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Chapter 6: Troubleshooting

■ Remove the side panel by following the instructions in “Closing the server

case” on page 32, then make sure that all cables inside the case are attached

securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

Warning To avoid bodily injury, do not attempt to troubleshoot your

■ If you have the correct test equipment, make sure that the new battery

has power. Although unlikely, your new battery may be defective.

Beep codes

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly.

server problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

Several POST routines issue a POST terminal error and shut down the system when they fail. Before shutting down the system, the terminal error handler sounds a beep code (one long tone and a series of short tones) that identifies the test point error. If POST completes normally, the BIOS issues one short beep before passing control to the operating system.

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Beeps Description Troubleshooting steps

Troubleshooting

1 The memory refresh circuitry on the

system board is faulty.

2 Parity error in the first 64 KB of memory. Same as for 1 beep.

3 Memory failure in first 64 KB. Same as for 1 beep.

4 Memory failure in first 64 KB of

memory, or Timer 1 on the system board is not functioning.

5 A processor on the system board

generated an error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 The processor generated an exception

interrupt.

Reseat the memory or replace with modules you know are good.

Remove all expansion cards.

■

If the beep code occurs even when all expansion cards have been removed, the system board is at fault.

■

If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

Same as for 4 beeps.

8 The server’s video memory is faulty.

This is not a fatal error.

9 The ROM checksum value does not

match the value encoded in the BIOS.

10 The shutdown register for CMOS RAM

failed.

11 The external cache is faulty. Same as for 4 beeps.

The system board may be faulty.

Same as for 4 beeps.

BIOS

The settings in the BIOS Setup utility are not retained

■ Replace the CMOS battery. For more information, see “Replacing the

CMOS battery” on page 71.

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Chapter 6: Troubleshooting

CD drive

Your server does not recognize a CD or the CD drive

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on

page 75.

■ Reinstall the device driver. For more information, see Using Your Server

Companion CD.

■ Make sure that the drive is configured correctly by following the

instructions in the drive’s documentation.

■ Open your server case and make sure that the cables are connected

correctly to the CD drive and the IDE connector on the system board or controller card.

Your CD drive tray does not open

■ Press a straightened paper clip wire into the CD drive’s manual eject hole.

The drive tray opens.

■ If this problem happens frequently while the server is turned on, the drive

may be defective.

Diskette drive

The diskette drive is not recognized

■ Restart your server.

■ Open your server case and make sure that the cables are connected

correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see

“Installing an IDE drive” on page 35.

The diskette drive LED is lit continuously

■ Remove the diskette from the drive. If the light stays on, try restarting your

server.

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■ Open your server and make sure that the cables are connected correctly

to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Installing an IDE

drive” on page 35.

Expansion cards

Your server does not recognize an expansion card

■ Restart your server.

■ Make sure that you have installed the necessary software or driver. For more

information, see the card’s documentation.

■ Reseat the card. For more information, see “Installing PCI expansion cards”

on page 47.

■ Install the card in a different slot.

Troubleshooting

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

■ If a diskette is in the diskette drive, eject it and restart your server by

pressing the reset button.

■ Restart your server by pressing the reset button.

■ Use GWScan to test the hard drive. For more information, see “You need

to troubleshoot an IDE hard drive” on page 91.

■ Open your server and make sure that the cables are connected correctly

to the hard drive and the system board. For more information, see

“Installing a SCSI hard drive” on page 42.

■ If your server has been subjected to static electricity or physical shock, you

may need to reinstall the operating system.

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Chapter 6: Troubleshooting

You receive a “Non-system disk” or “disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that your hard drive has an active partition. For more

information, see “The master boot record is corrupted” on page 91.

Your server does not recognize an IDE drive

■ Make sure that the IDE connectors are enabled in the BIOS Setup utility.

For more information, see “Using the BIOS Setup Utility” on page 75.

■ Reinstall the device driver. For more information, see Using Your Server

Companion CD.

■ Use GWScan to test the hard drive. For more information, see “You need

to troubleshoot an IDE hard drive” on page 91.

■ Open your server and make sure that the IDE cable is connected to both

the system board IDE connector and the hard drive connector. For more information, see “Installing a SCSI hard drive” on page 42.

Your server does not recognize a SCSI drive

■ Make sure that the SCSI controller is enabled in the BIOS Setup utility.

■ Reinstall the device driver. For more information, see Using Your Server

Companion CD.

■ Change the drive’s SCSI address to one that is not being used by your server.

For more information about SCSI device configurations, see your drive’s documentation.

■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI

BIOS, see the SCSI controller’s documentation.

■ Reseat the drive.

■ Open your server and reseat the drive controller card. Also make sure that

the controller card and power cables are connected to the drive. For more information, see “Installing PCI expansion cards” on page 47 or your controller card’s documentation.

■ Make sure that the power cable and SCSI cable are attached securely to

the drive.

■ Make sure that the last device on the SCSI cable is correctly terminated.

For more information about SCSI device configurations, see the device’s documentation.

■ Use a different SCSI cable.

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Troubleshooting

The master boot record is corrupted

■ In a Windows network operating system, repair the master boot record

using FDISK.

To repair the master boot record:

■ At a DOS command prompt, type fdisk/mbr, then press ENTER.

You need to troubleshoot an IDE hard drive

■ Use the GWScan utility to test a hard drive’s ability to read data and to

measure seek times and transfer rates. GWScan can also repair some errors that may develop on IDE hard drives.

To download the GWScan utility:

■ Search for the utility at support.gateway.com. For information about

how to use GWScan, go to:

ftp://ftp.gateway.com/pub/hardware_support/drivers/ win3.x_and_dos/mass_storage/hard_drives/7510801.txt

Internet

Keyboard

Liquid has been spilled into the keyboard

■ If you spilled liquid in the keyboard, turn off your server and unplug the

keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory

Memory errors were detected during server start up

■ Open your server and make sure that the memory modules are installed

correctly. For more information, see “Installing memory” on page 45.

■ A memory module may be defective. If possible, try another memory

module and see if the error repeats.

Modem (telephone dial-up)

Monitor

Your server is running but there is no picture

■ Adjust the brightness and contrast controls to the center position.

■ Make sure that the monitor is plugged in and turned on. If the monitor

is turned on, the power LED should be lit.

■ Check the port and cable for bent or damaged pins.

■ Connect your monitor to another computer, or connect a monitor that

you know works to your server.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

■ The monitor is not positioned too close to another monitor, electric fan,

or fluorescent light.

■ You demagnetize the screen using the monitor’s degauss feature. For more

information on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

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Power

You press the power button, but the server does not turn on

■ If the power button LED is green, the server is turned on, but you may

not be seeing an image on the monitor. For monitor troubleshooting, see

“Monitor” on page 94.

■ If your server is plugged into a surge protector or UPS, make sure that the

surge protector or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

■ Make sure that the electrical outlet is working by plugging a working

device, such as a lamp, into the outlet, then turning it on to test the outlet.

■ Open your server and make sure that the power supply cable and power

button cable are connected correctly to the system board.

When you turn on the server, it makes several short beeps

■ The short beeps indicate the server has encountered some type of error.

See “Beep codes” on page 86.

Troubleshooting

Processor

Your server does not recognize a new processor

■ Make sure that the processor is fully seated in its socket. The processor

should be recognized automatically if it is installed correctly.

■ If you have upgraded your server from one processor to two, you may need

to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation.

■ Make sure that a voltage regulator is installed for each processor on the

system board.

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Gateway 980 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Front

Back

Interior

System board

Left side

Right side

Getting Help

Server Companion CD

Gateway Web site

Setting up the hardware

Converting to a rackmount server

Protecting from power source problems

Starting your server

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Cleaning the tape drive

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Server Manager

Server security

Using BIOS security passwords

Using your Server Companion CD

Preparing to install components

Selecting a place to work

Gathering the tools you need

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing drives

Installing an IDE drive

Installing a SCSI hard drive

Installing memory

Installing PCI expansion cards

Installing a processor

Installing a voltage regulator

Replacing the power supply

Replacing the SCSI backplane

Replacing the system board

Replacing a fan

Replacing the CMOS battery

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting the BIOS

Resetting BIOS passwords

Troubleshooting

Safety guidelines

Error messages

Troubleshooting

First steps

Battery replacement

Beep codes

BIOS

CD drive

Diskette drive

Expansion cards

Hard drive

Internet

Keyboard

Memory

Modem (telephone dial-up)

Monitor

Power

Processor