Gateway 960 User Manual

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Restarting (rebooting) your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Protecting your server from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Creating startup diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Creating an emergency repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Installing a media drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

7 Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

A BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 135

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

iii

Checking Out

Your Gateway

Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

Chapter 1: Checking Out Your Gateway Server

Front

CD drive

Cover release

latch

Key lock

Diskette drive

Cover release latch

Additional drive bays

Power button

Reset button Power indicator

Hard drive indicator

USB ports

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Hot-swap drives

PCI card fan

Front

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Chapter 1: Checking Out Your Gateway Server

Back

Mouse port

Keyboard port

USB ports

Power connector

Serial port Parallel port Monitor port

LAN jack

(RJ-45)

System board

thumbscrew

Rear fan

Card retention cover lever

Kensington lock slot

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Interior

Card retention

cover release

latch

Rear fan

Cable clip

Full-length card

retention clip

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SCSI backplane

Cable clip

RAID bay fan

PCI card fan

Chapter 1: Checking Out Your Gateway Server

System board

Left side

Processor 1

Processor 2

Rear fan

connector

64-bit PCI card

32-bit PCI card

slots

slot

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Right side

Processor 1

fan connector

Front panel

connector

SCSI

manageability

connector

Processor 2

fan connector

System board

Power supply manageability connector

Auxiliary power connector

Main power connector

Voltage regulator slot 1

Memory module slots

Voltage regulator slot 2 Diskette drive connector Primary IDE connector

Secondary IDE connector Intrusion switch connector SCSI 2 connector

SCSI 1 connector

Hot-swap bay fan connector

CMOS battery

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Configuration jumper JP7

PCI card fan connector

Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a a

Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help menu or by clicking

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

www.gateway.com

for:

Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Start and turn off your server

■ Restart (reboot) your server

Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the rear of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server is supplied with a 3-wire AC power cord fitted

with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you

need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

Converting to a rackmount server

To convert your server to a rackmount configuration, see Installing Your Gateway

960 or 980 Server into a Rackmount Cabinet.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power

cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.

When your purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

surge protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the power cord is unplugged.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button on your server.

Starting your server

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Power button

Chapter 2: Setting Up Your Server

When the power

indicator is...

Green The server is turned on.

Off The server is turned off.

If nothing happens when you press the power button:

■ Make sure that the power cord is plugged in securely and that your

surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

It means...

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network, or see the Installing Windows 2000 Server installation guide.

To select which device your your server boots from:

1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:

■ Removable Dev.

■ ATAPI CDROM

■ Hard Drive

■ IBA GE NIC

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) checks the memory and components and displays any error messages. Write down any error messages that you see, then see “Error messages” on page 95 and “Beep

codes” on page 100 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 In Windows 2000 Server, click Start, then click Shut Down. The Shut Down

Windows dialog box opens. Click the arrow button to open the

you want the computer to do

- OR -

If your server is running a different operating system, see the operating system’s documentation for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pushing the power button.

2 If your server did not turn off automatically, press the power button. If

nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

list, click Shut down, then click OK.

What do

Warning The power button on the server does not turn off server

AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do

not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

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Chapter 2: Setting Up Your Server

Restarting (rebooting) your server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.

To close unresponsive programs in Windows 2000 Server:

1 Press CTRL+ALT+DELETE, then click Task Manager. A window opens that lets

you close a program that is not responding.

2 Click the program that is not responding, then click End Task.

To restart your server:

1 Press the power button to turn off your server, then press it again to turn

it back on.

2 If pressing the power button does not turn off your server, press the reset

button on the front of your server.

Power button

Reset button

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing Windows 2000 Server because it was not already installed by Gateway, see the Installing Windows 2000 Server installation guide for instructions.

If you are installing a non-Windows operating system, see your operating system’s documentation for instructions.

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Chapter 2: Setting Up Your Server

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Maintaining Your

Server

Read this chapter to learn how to:

■ Care for your server

■ Protect your server from viruses

■ Manage hard drive space

■ Clean your server

■ Prepare for system recovery

■ Perform system administration

Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server, and do not put any objects

on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

■ Avoid subjecting your server to extreme temperature changes. Do not

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can cause the server to overheat.

■ Use the following table to set up a regular maintenance schedule, which

will keep your server running at its best.

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Caring for your server

Maintenance task Immediately

after purchase

Check for viruses X X page 22

Clean up hard drives X X page 24

Scan hard drive for errors X X page 24

Defragment hard drive X X page 26

Back up files X page 27

Clean tape backup drive X page 29 and

Clean server case X page 28

Clean keyboard X page 29

Clean screen X page 29

Clean mouse X page 30

Create startup diskettes X X page 32

Create emergency repair diskette

Weekly When

needed

X page 32

See...

the drive’s

documentation

RAID consistency check (Monthly) The program’s

documentation

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Chapter 3: Maintaining Your Server

Protecting your server from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your server to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.

Protect your server from a virus by:

■ Using a virus-checking program (not included) to check files on hard drives

or removable media. See your program’s documentation for more information.

■ Checking all programs for viruses before installing them.

■ Periodically updating your virus-checking program to protect against the

latest viruses.

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Managing hard drive space

Checking hard drive space

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space.

To check hard drive space in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the drive that you want to check for available file space, then

click

Properties. Drive space information appears.

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Chapter 3: Maintaining Your Server

Using Disk Cleanup

Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.

To use Disk Cleanup in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to delete files from, for example

Local Disk (C:), then click General tab.

3 Click Disk Cleanup. The Disk Cleanup dialog box opens. 4 Make sure that the checkbox next to each file type you want to delete is

selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.

5 Click OK, then click Ye s.

Properties. The Properties dialog box opens at the

Checking the hard drive for errors

Hard drive error-checking programs examine the hard drive for physical flaws and file and folder problems. These programs correct file and folder problems and mark flawed areas on the hard drive so the operating system does not use them. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking the hard drive for errors.

To check the hard drive for errors in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to check for errors, for example

Local Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Too l s tab.

Managing hard drive space

4 Click Check Now. 5 Click the options to use, then click Start. For help, press F1. Windows

checks the drive for errors. This process may take several minutes.

6 Correct any problems that are found by following the on-screen

instructions. After Windows has finished checking the drive for errors, it provides a summary of any problems that it may have found.

7 Click OK.

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Chapter 3: Maintaining Your Server

Defragmenting the hard drive

When working with files, your operating system divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together. This process slows hard drive performance.

In Windows 2000 Server, the Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over.

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on defragmenting files.

To defragment a hard drive in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to defragment, for example Local

Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Too l s tab.

Managing hard drive space

4 Click Defragment Now. 5 Click Action, then click Defragment. Disk Defragmenter shows its progress

on the screen. When finished, Disk Defragmenter asks if you want to quit the program.

6 Click Close.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a high-capacity backup device, such as a tape drive. For information on using your backup device to back up your files, see the device’s documentation. To buy a tape backup device visit the Gateway Web site at

accessories.gateway.com

You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media.

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Chapter 3: Maintaining Your Server

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. You may want to gather these items and put together a server cleaning kit:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air that has a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning the exterior

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your server is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

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Cleaning your server

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not being

actively used.

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Chapter 3: Maintaining Your Server

Cleaning the mouse

If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom of the mouse with a clean cloth.

If you have a trackball mouse, follow these instructions.

To clean your trackball mouse:

1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Cleaning your server

4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

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Chapter 3: Maintaining Your Server

Preparing for system recovery

You should take precautions that will make it easier to reinstall or repair your operating system if system files become corrupted. These precautions make it easier to restart your server and recover damaged files.

Creating startup diskettes

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

To create startup diskettes in Windows 2000 Server:

1 Format four 3.5-inch 1.44 MB diskettes. 2 Insert one diskette into the diskette drive of a computer running any

version of Windows.

3 Insert the Windows 2000 Server CD into the CD drive. 4 Click Start, then click Run. 5 Type d:\bootdisk\makeboot a: (where d: is the letter assigned to your CD

drive).

6 Click OK, then follow the on-screen prompts.

Creating an emergency repair diskette

Windows 2000 Server lets you create an emergency repair diskette to back up critical operating system files, including the registry. The emergency repair diskette is not a bootable diskette. For instructions on using the diskette, see your Windows 2000 Server online help or documentation.

If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

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Preparing for system recovery

To create an emergency repair diskette in Windows 2000 Server:

1 Format one 3.5-inch 1.44 MB diskette and insert it into your server’s

diskette drive.

2 Double-click the My Computer icon. 3 Right-click the C: drive, then click Properties. The Properties dialog box

opens.

4 Click the Too l s tab.

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Chapter 3: Maintaining Your Server

5 Click Backup Now. The Backup window opens.

6 Click Emergency Repair Disk. The Emergency Repair Diskette dialog box opens.

7 Click Also back up the registry to the repair directory, then click OK. The files

are backed up to the diskette.

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Preparing for system recovery

Keeping a record of system configuration

Recording your operating system configuration

Some operating systems let you print a summary of the configuration of your server and the memory allocation. This printed summary can provide information you need to reset your system configuration correctly if the information is lost. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on recording your system configuration.

To record your operating system configuration in Windows 2000 Server:

1 Click Start, Programs, Administration tools, then click Computer Management. 2 Click System Information. Information about your system appears in the

window to the right. For more specific system information, click on the appropriate folder under

3 To print a detailed report of your system’s configuration, click Action, then

click

Print.

4 To save a detailed report of your system’s configuration as a text file, click

Action, then click Save As Text File.

System Information.

Recording your BIOS configuration

Some server information can be viewed only in the BIOS Setup utility.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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Chapter 3: Maintaining Your Server

System administration

ManageX Event Manager

ManageX lets you manage multiple computers on a Windows 2000 Server or Novell Netware network from a single window, then implement commands and policies across the network with a single action. With ManageX you can run system management tasks which are triggered by certain events or conditions.

You can find additional documentation for ManageX Event Manager on the Server Companion CD and the ManageX Event Manager CD.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords. To monitor unauthorized access to server components, you can view the event log.

Using BIOS security passwords

After you set up passwords, you must enter the correct password to start the server and the BIOS Setup utility. Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server.

■ Enter either password to finish starting the server.

■ Enter the supervisor password for access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS

passwords” on page 91.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu.

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System administration

3 Select the password to set according to the following table.

Option Description

Supervisor password To control access to system configuration, set a

supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 91.

User password To control access to the server, set a user password. The

supervisor can set the level of access granted to the user password. The user password access levels are:

■

No Access. User cannot access the BIOS Setup utility.

■

Limited. User can change only the date and time.

■

View Only. User can see all settings, but cannot change them.

■

Full. User can change every setting except the supervisor password.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 91.

4 Type the password and press ENTER, then type it again and press ENTER. 5 Exit the BIOS Setup utility.

Monitoring case access

Whenever the server’s case cover is removed, the intrusion switch is activated and an event is recorded in the event log.

To view the event log:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Open the Advanced menu, select Event Log control, then select

View Event Log. The event log is shown on the screen.

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Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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Installing

Components

Read this chapter to learn how to:

■ Open and close the server case

■ Install drives and memory modules

■ Install expansion cards

■ Install processors and replace voltage regulators

■ Replace the power supply

■ Replace the SCSI backplane

■ Replace the system board

■ Replace case fans

■ Replace the CMOS battery

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power cord and modem cable before opening the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cord and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning For correct cooling and air flow, always reinstall the side

panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Turn off the server, then disconnect the power cord and all other cables

connected to the server.

3 Unlock the front cover.

Release latch

Lock

4 Press the two front cover release latches, then pull the cover away from

the server.

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Opening the server case

5 For more stability, place the server on its side. 6 Loosen the three captive thumbscrews that secure the side panel to the

server.

Thumbscrews

7 Slide the side panel toward the front of the case about ½ inch, then lift

the panel away from the server.

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Chapter 4: Installing Components

8 If your server has an air duct, pull the tab on the right until it releases the

duct from the server, then lift the duct away from the server.

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Closing the server case

To close the server case:

1 For more stability, set the server case on its side. 2 Make sure that all of the internal cables are arranged inside the case so

they will not be pinched when you close the case.

3 Replace the air duct if one came with your server. 4 Align the side panel’s top and bottom tabs into the case notches, then slide

the side panel toward the back of the case until the back of the side panel is flush with the back of the case.

5 Tighten the three captive thumbscrews that secure the front of the cover

to the server case.

Thumbscrews

Closing the server case

6 Set the case upright.

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Chapter 4: Installing Components

7 Align the notch in the bottom of the front cover with the rail on the front

of the case, then swing the cover against the case.

8 Lock the front cover. 9 Reconnect the power cord and all other cables.

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Installing drives

Your server’s basic configuration includes one CD drive and one 3.5-inch diskette drive. Two additional 5.25-inch drive bays are also provided for more drives.

Your server can have up to eight SCSI hard drives in the hot-swap bay behind the front access door.

CD drive

Diskette drive

5.25-inch drive bay

Hot-swap

bay

Installing drives

As you prepare to install drives, remember:

■ Do not use the top 5.25-inch drive bay for drives which have electronic

components exposed on the top. Drive mounting rails at the top of the bay may damage any exposed electronic components.

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting drive jumpers, and attaching cables.

■ IDE hard drives can be configured as single, master, slave, or cable-select.

IDE CD drives can be configured as master, slave, or cable-select.

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Chapter 4: Installing Components

■ If cable-select is available (drive assignments will be marked on the

cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

■ If cable-select is not available and only one drive is attached to an IDE

controller cable, configure the drive as master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F2 at startup to open the BIOS Setup utility.

Installing a media drive

Use these instructions to install or replace a diskette, CD, or tape drive.

To install a 5.25-inch drive:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42. 3 If you are replacing a drive, go to Step 7.

- OR -

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Installing drives

If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server.

4 Press the drive bay face plate release tabs inward, then pull the face plate

away from the front cover.

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Chapter 4: Installing Components

5 If you are adding a 3.5-inch hard drive, use the screws that came with your

hard drive to secure the drive to the 3.5-inch drive adapter.

Hard drive screws

- OR -

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If you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mounting rail to the adapter, remove the rails, then attach the rails to the sides of your new drive.

Mounting rail

screw

Two screws for mounting the rail onto CD and diskette drives are stored on each rail. Screws for mounting onto most tape drives are stored in the case near the full-length card retention clips.

Installing drives

Mounting rail

screw

Mounting rail screw

6 Go to Step 10.

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Tape drive screws

Chapter 4: Installing Components

7 If you are replacing a drive, disconnect the old drive’s cables. 8 Press the old drive’s release latches against the drive, then pull the drive

out of the bay. If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette drive so you can reach the 5.25-inch drive’s release latch.

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Installing drives

9 Remove the screws that secure the mounting rails to the old drive, then

use the screws to attach the rails to the new drive.

Screw

Screws for mounting the rails onto most tape drives are stored in the case near the full-length card retention clips.

Tape drive screws

10 Set any jumpers on the new drive. See the drive’s documentation for further

instructions.

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Chapter 4: Installing Components

11 Slide the new drive into the drive bay until the drive rails snap into place. 12 Connect the drive cables following the instructions in the drive’s

documentation.

13 Follow the instructions in “Closing the server case” on page 45.

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Installing a hard drive

Use this procedure to add or replace hard drives in the hot-swap bay. Your server supports up to eight 1-inch high 3.5-inch SCA SCSI hard drives. You can purchase additional SCSI drives through your Gateway sales representative.

Important The numbers on the left side of the hot-swap bay identify

the SCSI ID of each drive. Install the topmost drives first.

Gateway tests and verifies the operation and compatibility of the drives it sells. Additional or replacement drives must conform to Gateway standards.

To install a hard drive:

1 Unlock the front cover’s lock, then swing the hot-swap bay door open.

Installing drives

Hot-swap

bay

2 If a drive has failed, determine which drive has failed by running storage

console software. Match the software’s SCSI ID for the failed drive with the SCSI ID number to the left of the hot-swap bays.

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Chapter 4: Installing Components

3 Pull the drive tray’s lever away from the server, then pull the tray straight

out of the server.

Caution Before you remove a failed drive, use the appropriate

4 If you are replacing a hard drive, remove the four screws that secure the

hard drive to the drive tray, then remove the drive from the tray.

software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

Screw

- OR -

If you are adding a new drive, remove the bag taped to the inside of the drive tray, then remove the screws from the bag.

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Installing drives

5 Line up the screw holes in the new drive with the holes in the side of the

drive tray, then secure the drive to the tray with the four screws you removed in Step 4.

6 Make sure that the tray’s release lever is open, then slide the new drive

into the empty hot-swap bay.

7 Close the drive’s release lever.

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Chapter 4: Installing Components

Installing memory

When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board.

Warning Modules must be installed in identical pairs. Use only

PC2100 DDR SDRAM registered ECC DIMM memory modules.

Install memory first into slots 1 and 2, then into slots 3 and 4. If you have memory installed incorrectly, your server will not start up.

DIMM slot 1

DIMM slot 2

DIMM slot 3

DIMM slot 4

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Installing memory

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42. 3 Pull the plastic tabs away from the sides of the memory module slot. If

you are replacing a memory module, remove the old module.

4 Align the notch on the new module with the notch in the memory module

slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 45. 6 Turn on the server. Make sure that the server turns on and that the

operating system completely loads.

7 If your server is running Windows 2000 Server, right-click the My Computer

icon, then click at the bottom of the System Properties dialog box.

- OR -

Restart and open the BIOS Setup utility. Note the the Main menu to verify the amount of memory installed.

Properties. The amount of memory in your server is shown

System Memory listed in

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Chapter 4: Installing Components

Installing PCI expansion cards

Your server uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your expansion card into.

PCI slot Description

1 Always runs at 64-bit/66 MHz. Supports 32-bit and 64-bit cards, 3.3 V or universal.

2-3 Paired slots. When only one card is installed in a slot of this pair, the slot can run

at 64-bit/133 MHz. When two 64-bit/100 MHz cards are installed in this pair, the slot can run at 64-bit/100 MHz. When cards of different speeds are installed in this pair, each slot runs at the slowest of the two speeds. Supports both 32-bit and 64-bit cards, 3.3 V or universal.

4-5 Same as slots 2-3.

6 Always runs at 32-bit/33 MHz. Supports 5 V or universal cards.

PCI slot 1

PCI slots 2-3

PCI slots 4-5

PCI slot 6

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Installing PCI expansion cards

To replace, add, or reseat a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42. 3 If you are replacing a card, disconnect any cables that are attached to the

old card.

4 If you are removing a full-length card, pull back on the card retention clip

that secures the end of the card.

- OR -

If you are adding a full-length card to an empty expansion slot, pull back on the card retention clip for that slot.

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Chapter 4: Installing Components

5 Pull the card retention cover’s release lever, then swing the retention cover

away from the expansion cards.

Release lever

Card retention

cover

6 If you are replacing a card, remove the old expansion card. You can slightly

seesaw the card end-to-end to loosen the card, but do not bend the card sideways.

Warning Do not touch the contacts on the bottom part of the

expansion card. Touching the contacts can cause electrostatic damage to the card.

7 Press the new card into the expansion slot. You can slightly seesaw the

card end-to-end to help insert the card, but do not bend the card sideways.

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Installing PCI expansion cards

8 Push the card retention cover against the expansion cards until the

retention cover clicks into place under the release lever.

Release lever

Card retention

- OR -

Press on the card retention cover lever on the back of the server until the lever is flush with the back of the case.

cover

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Chapter 4: Installing Components

9 If you are installing a full-length card, press down on the card retention

clip to secure the end of the card.

10 Connect any cables to the card following the instructions in the card

documentation.

11 Follow the instructions in “Closing the server case” on page 45. 12 See the card’s documentation for software installation instructions.

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Installing a processor

The server is compatible with Intel® Xeon processors with 512 KB cache. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For more information, see “Updating the BIOS” on page 89.

Important You must have a processor in the upper (processor 1) slot,

or your server will not start.

If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For more information, see your operating system’s documentation.

Warning A heat sink must be installed on the processor. Installing

a processor without a heat sink could damage the processor.

Warning Processors and heat sinks may be hot if the computer has

been running. Also, there may be sharp edges on the heat sinks. Consider wearing protective gloves.

To replace a processor:

1 Install the most current BIOS version. For more information, see “Updating

the BIOS” on page 89.

2 Follow the instructions in “Preventing static electricity discharge” on

page 41.

3 Follow the instructions in “Opening the server case” on page 42.

Tips & Tricks To make removing the heat sinks easier, first remove the

voltage regulators, PCI expansion cards, and rear fan. For more information, see “Installing a voltage regulator” on

page 69, “Installing PCI expansion cards” on page 60, and “Replacing a fan” on page 82.

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Chapter 4: Installing Components

4 If your server has a passive heat sink, press down on the heat sink locking

lever on each side, push them slightly away from the heat sink, then lift the levers out of the way.

- OR -

If your server has a heat sink with a fan, press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way. Unplug the heat sink’s fan from its connector on the system board.

5 Remove the heat sink.

Important The heat sink mounting paste may harden over time and

hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step 8.

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Installing a processor

6 Press down on the processor locking lever, push it slightly away from the

processor, then rotate the lever a full 135° to release the processor.

7 Remove the old processor. 8 Install the new processor into the processor socket. Make sure that:

■ The processor release lever is open all the way (135° from the closed

position)

■ The triangular arrow on the corner of the processor aligns with the

triangular hole on the corner of the processor socket

■ The processor is flush with the socket.

Important If you install two processors onto the system board, the

processors can be different speeds. Both processors will run at the lower of the two speeds.

9 Press the processor locking lever down until it clicks into place. 10 Apply thermal grease to the top of the processor, if necessary. 11 Place the heat sink on the processor, then press the heat sink locking levers

down until they click into place.

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Chapter 4: Installing Components

12 If your heat sink has a fan, plug the fan into the connector on the system

board next to the heat sink.

Processor 1

fan connector

Processor 2

fan connector

13 If you have installed a new processor into the lower (processor 2) slot for

the first time, you also need to install a voltage regulator for the processor. If you ordered the processor from Gateway, it came with a new voltage regulator. For instructions on installing a voltage regulator, see “Installing

a voltage regulator” on page 69.

Warning Only one voltage regulator should be installed for each

processor.

14 Follow the instructions in “Closing the server case” on page 45.

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Installing a voltage regulator

To install a voltage regulator:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42.

3 If you are installing a new voltage regulator, go to Step 5.

- OR -

If you are replacing a voltage regulator, on each end of the voltage regulator support bracket, pinch the sides together, then lift the bracket away from the server. You may need to first remove a heat sink or some memory modules in order to access the sides of the support bracket.

4 Lift the voltage regulator away from the system board.

5 Insert the new voltage regulator into the voltage regulator slot, then replace

the support bracket.

6 If you removed a heat sink or some memory modules in Step 3, replace

them.

7 Follow the instructions in “Closing the server case” on page 45.

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Chapter 4: Installing Components

Replacing the power supply

Warning The power supply in this server contains no

user-serviceable parts. Only a qualified computer technician should service the power supply.

Your server is supplied with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

To replace the power supply:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42. 3 Follow the instructions in “Installing a voltage regulator” on page 69 to

remove the upper voltage regulator module.

4 Disconnect the power supply cables from the system board, drives, and

the hot-swap bay’s SCSI backplane, noting their locations and orientation. (You will reconnect the cables after you install the new power supply.)

5 Open the cable clips by lifting the clip release tabs.

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Replacing the power supply

6 Remove the two screws that secure the power supply tray to the case.

Screws

7 Slide the power supply tray out of the case. Make sure that none of the

power cables snag on server components.

8 Remove the two screws on the back and the four screws on the front of

the power supply that secure it to the tray, then remove the power supply from the tray.

Screws

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Screws

Chapter 4: Installing Components

9 Secure the new power supply to the tray with the six screws you removed.

10 Insert the new power supply’s cables into the case from the back, then slide

the new power supply into the case.

11 Use the two screws you removed in Step 6 to secure the new power supply

to the back of the server case.

12 Refer to the notes you made in Step 4 to reconnect all power cables to the

system board, drives, and SCSI backplane.

13 Bundle the system board’s power cables behind the cable clips, then press

the clips closed.

14 Reinstall the upper voltage regulator module. 15 Follow the instructions in “Closing the server case” on page 45.

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Replacing the SCSI backplane

Your server’s hot-swap cage can hold four SCSI drives. The cage is connected to a SCSI backplane.

To replace the SCSI backplane:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42.

3 Remove the fan nearest the SCSI backplane. For instructions, see

“Replacing a fan” on page 82.

4 Remove each of the drives from the hot-swap cage, noting the position of

each drive. For instructions, see “Installing a hard drive” on page 55.

5 Loosen the four captive thumbscrews on the front of the hot-swap cage.

Thumb-

screws

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Thumbscrews

Chapter 4: Installing Components

6 Slide the hot-swap cage out about two inches from the case.

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Replacing the SCSI backplane

7 From inside the case, remove the power, SCSI, and manageability cables

from the backplane. The manageability cable connector is visible after removing the SCSI and power cables.

8 Remove the hot-swap cage completely from the server.

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Chapter 4: Installing Components

9 Loosen the captive thumbscrew that secures the backplane to the hot-swap

cage.

Thumbscrew

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Replacing the SCSI backplane

10 Slide the backplane up slightly, then lift it away from the hot-swap cage.

11 Place the new backplane onto the hot-swap cage, then tighten the

thumbscrew.

12 Slide the hot-swap cage part-way into the hot-swap bay. Make sure that

the side of the cage marked “Top” is oriented toward the top of the server case.

13 Reconnect the power, SCSI, and manageability cables to the backplane. 14 Slide the hot-swap cage all the way into the hot-swap bay, then tighten

the four thumbscrews.

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Chapter 4: Installing Components

15 Reinstall the fan. 16 Install each of the drives back into the hot-swap cage. Make sure that you

replace the drives in the correct order by referring to your notes from

Step 4.

17 Follow the instructions in “Closing the server case” on page 45.

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Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42.

3 To remove the memory modules, follow the instructions in “Installing

memory” on page 58.

4 To remove all of the expansion cards, follow the instructions in “Installing

PCI expansion cards” on page 60.

5 To remove the heat sinks and processors, follow the instructions in

“Installing a processor” on page 65.

6 If your new system board does not include heat sink mounting brackets,

remove the heat sink brackets from your old system board by removing the eight screws that secure them to the board.

7 To remove the voltage regulators, follow the instructions in “Installing a

voltage regulator” on page 69.

8 Disconnect the power, data, and fan cables from the system board, noting

their locations and orientation. (You will reconnect the cables after you install the new board.)

9 Remove the rear fan to provide more space for removing the system board.

For more information, see “Replacing a fan” on page 82.

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Chapter 4: Installing Components

10 Remove the system board tray’s thumbscrew on the back of the case.

System board tray thumbscrew

11 Slide the tray toward the front of the case. If the tray is difficult to move,

push on the rear port panel for added leverage.

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Replacing the system board

12 Lift the tray away from the case.

13 Insert the new system board tray into the case, then slide the tray toward

the back of the case.

14 Tighten the system board tray thumbscrew on the back of the case. 15 Reinstall the memory, processors, voltage regulators, and fans. 16 Connect the power, data, and fan cables by referring to the notes you took

in Step 8.

17 To reinstall the expansion cards, follow the instructions in “Installing PCI

expansion cards” on page 60.

18 Follow the instructions in “Closing the server case” on page 45. 19 Turn on your server. 20 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

21 Check BIOS settings to make sure that they detect the server’s new

hardware, then save your changes (if any) and close the BIOS Setup utility.

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Chapter 4: Installing Components

Replacing a fan

The pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same manner.

Important Make sure that you replace a fan with an identical

To replace a fan:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Follow the instructions in “Opening the server case” on page 42. 3 Unplug the fan. 4 While pressing the locking clip, slide the fan away from the system board,

then pull it away from the case.

replacement fan. The arrow on each fan indicates the direction of its air flow, and the arrow should point toward the rear of the case.

Locking clip

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Rear fan

connector

Replacing a fan

5 Insert the new fan’s mounting posts into the fan mounting slots, then slide

the fan down until it snaps into place.

6 Reconnect the fan to the system board.

Hot-swap bay fan connector

7 Follow the instructions in “Closing the server case” on page 45.

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PCI fan connector

Chapter 4: Installing Components

Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Open the BIOS Setup utility by following the instructions in “Opening the

BIOS Setup utility” on page 88.

3 Record the BIOS settings on your printout, then close the utility. For more

information, see “Recording your BIOS configuration” on page 35.

4 Turn off your server, then follow the instructions in “Preventing static

electricity discharge” on page 41.

5 Follow the instructions in “Opening the server case” on page 42.

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Replacing the CMOS battery

6 Locate the old battery on the system board and note its orientation. You

will need to install the new battery the same way.

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Battery

Chapter 4: Installing Components

7 Push the battery retention clip away from the battery until the battery lifts

up. You can use a screwdriver to help lift the battery.

8 Remove the old battery. 9 Make sure that the positive (+) side of the new battery is facing up, then

press the new battery into the socket until it snaps into place.

10 Follow the instructions in “Closing the server case” on page 45. 11 Turn on t he server. 12 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

13 Restore any BIOS settings that you wrote down in Step 3. 14 Save all your settings and close the BIOS Setup utility.

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Using the BIOS

Setup Utility

Read this chapter to learn how to:

■ Open the BIOS Setup utility

■ Update the BIOS

■ Reset the BIOS settings to their factory defaults

■ Reset the BIOS passwords

Chapter 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution The options in the BIOS Setup utility have been set at the

factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for BIOS Settings.

To open the BIOS Setup utility:

1 Restart your server. 2 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

3 Select one of these menus:

■ Main gives you access to basic information and settings related to your

server’s hardware and configuration.

■ Advanced gives you access to information and settings for system

resources, hardware, and server’s configuration.

■ Power gives you access to settings that control your server’s power

management features.

■ Boot gives you access to information and settings for startup features

and startup sequences.

■ Security gives you access to settings related to system access passwords.

For more information, see “Server security” on page 36.

■ Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for BIOS Settings in this guide.

2 Download the BIOS update from support.gateway.com.

3 Restart your server, then press F2 when the Gateway logo screen appears

during startup.

4 Record any custom BIOS settings on your printout.

5 Follow the instructions in the self-extracting BIOS update file.

6 Enter any custom BIOS settings you recorded in Step 4, then save your

changes and close the BIOS Setup utility.

Updating the BIOS

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. You can recover the old BIOS so you can try another update.

To recover the old BIOS:

1 Turn on or restart the server.

2 Press and hold CTRL+HOME. The old BIOS is recovered.

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Chapter 5: Using the BIOS Setup Utility

Resetting the BIOS

The Clear BIOS jumper on the system board lets you clear all BIOS Setup settings and return them to the factory defaults.

To reset the BIOS:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server. 3 Press F2 when the Gateway logo screen appears during startup. The BIOS

Setup utility opens.

4 Record any custom BIOS settings on your printout. 5 Follow the instructions in “Preventing static electricity discharge” on

page 41.

6 Turn off the server, then disconnect the power cord and all other cables

connected to the server.

7 Remove the side panel. For more information, see “Opening the server

case” on page 42.

Warning Moving the jumper while the power is on can damage your

server. Always turn off the server and unplug the power before changing the jumper.

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Resetting the BIOS

8 Remove the jumper across pins 2-3 of jumper JP7, then place the jumper

across pins 1-2. The BIOS memory is cleared.

Pin 1

Pin 2

Pin 3

Configuration jumper JP7

9 Place the jumper back onto pins 2-3. 10 Close the case by following the instructions in “Closing the server case”

on page 45.

11 Turn on the server. A message appears saying that the CMOS Date and Time

are not set.

12 Press F1 to reset the BIOS to factory default settings.

Resetting BIOS passwords

To reset BIOS passwords, you must reset and clear all BIOS settings. To reset BIOS passwords, follow the instructions in “Resetting the BIOS” on page 90.

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Chapter 5: Using the BIOS Setup Utility

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Troubleshooting

Read this chapter to learn how to:

■ Interpret error messages and codes

■ Troubleshoot

■ Get telephone support and training

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 117 for more information about how to get help.

Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

■ Never remove the side panel while your server is turned on and while the

modem cable and the power cord are connected.

■ Do not attempt to open the monitor. To do so is extremely dangerous. Even

if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids the warranty.

■ Make sure that you are grounded correctly before opening the server case.

For more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 41.

■ After you complete any maintenance task where you have to open the

server case, make sure that you close the case, reinstall any screws, then reconnect all cables before you restart your server.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support.

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Gateway 960 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual