Gateway 960 User Manual

Contents
1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Restarting (rebooting) your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Protecting your server from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Creating startup diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Creating an emergency repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Installing a media drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
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CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
7 Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
A BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 135
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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Checking Out
Your Gateway
Server
Read this chapter to learn:
Where drives, ports, jacks, and controls are located
Where system board components are located
What help resources are available
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Chapter 1: Checking Out Your Gateway Server
Front
CD drive
Cover release
latch
Key lock
Diskette drive
Cover release latch
Additional drive bays
Power button
Reset button Power indicator
Hard drive indicator
USB ports
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Hot-swap drives
PCI card fan
Front
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Chapter 1: Checking Out Your Gateway Server
Back
Mouse port
Keyboard port
USB ports
Power connector
Serial port Parallel port Monitor port
LAN jack
(RJ-45)
System board
thumbscrew
Rear fan
Card retention cover lever
Kensington lock slot
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Interior
Interior
Card retention
cover release
latch
Rear fan
Cable clip
Full-length card
retention clip
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SCSI backplane
Cable clip
RAID bay fan
PCI card fan
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Chapter 1: Checking Out Your Gateway Server
System board
Left side
Processor 1
Processor 2
Rear fan
connector
64-bit PCI card
32-bit PCI card
6
slots
slot
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Right side
Processor 1
fan connector
Front panel
connector
SCSI
manageability
connector
Processor 2
fan connector
System board
Power supply manageability connector
Auxiliary power connector
Main power connector
Voltage regulator slot 1
Memory module slots
Voltage regulator slot 2 Diskette drive connector Primary IDE connector
Secondary IDE connector Intrusion switch connector SCSI 2 connector
SCSI 1 connector
Hot-swap bay fan connector
CMOS battery
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Configuration jumper JP7
PCI card fan connector
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Chapter 1: Checking Out Your Gateway Server
Getting Help
In addition to your operating system’s documentation, you can use the following information resources to help you use your server.
Server Companion CD
Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.
Online help
Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a a
Help button.
You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
Help menu or by clicking
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com
Technical documentation and product guides
Technical tips and support
Updated hardware drivers
Order status
Frequently asked questions (FAQs)
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www.gateway.com
for:
Setting Up Your
Server
Read this chapter to learn how to:
Use your server safely
Start and turn off your server
Restart (reboot) your server
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Chapter 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches
at the rear of the server for cabling and air circulation.
Use the instructions on your server’s setup poster to set up your hardware.
Use a grounded (three-prong) surge protector. A surge protector helps
protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).
Warning Your server is supplied with a 3-wire AC power cord fitted
with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.
Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.
Keep your server and magnetic media away from equipment that
generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.
Important Keep the server boxes and packing material in case you
need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.
Converting to a rackmount server
To convert your server to a rackmount configuration, see Installing Your Gateway
960 or 980 Server into a Rackmount Cabinet.
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Protecting from power source problems
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.
Surge protectors
During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.
Warning High voltages can enter your server through the power
cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.
When your purchase a surge protector:
Make sure that the surge protector meets the appropriate product safety
certification for your location, such as Underwriters Laboratories (UL).
Check the maximum amount of voltage the protector allows to pass
through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.
Check the energy absorption (dissipation) rating. The higher the energy
absorption rating, the better the protection for your server.
Check for line-conditioner capabilities. A line conditioner smooths out
some of the normal line noise (small voltage fluctuations) of an electrical supply.
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Chapter 2: Setting Up Your Server
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.
Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com
.
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Starting your server
Before you start your server for the first time:
Make sure that the server and monitor are plugged into a power outlet or
surge protector and that the surge protector (if you are using one) is turned on.
Make sure that all cables are connected securely to the correct ports and
jacks on the back of the server.
Warning When you connect peripheral devices to the server, make
sure that your server and devices are turned off and the power cord is unplugged.
To start the server:
1 Turn on any peripheral devices connected to the server. 2 Press the power button on your server.
Starting your server
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Power button
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Chapter 2: Setting Up Your Server
When the power
indicator is...
Green The server is turned on.
Off The server is turned off.
If nothing happens when you press the power button:
Make sure that the power cord is plugged in securely and that your
surge protector (if you are using one) is plugged in and turned on.
Make sure that the monitor is connected to the server, plugged into
the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.
It means...
3 The first time you turn on the server, any pre-installed operating system
may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network, or see the Installing Windows 2000 Server installation guide.
To select which device your your server boots from:
1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:
Removable Dev.
ATAPI CDROM
Hard Drive
IBA GE NIC
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) checks the memory and components and displays any error messages. Write down any error messages that you see, then see “Error messages” on page 95 and “Beep
codes” on page 100 for troubleshooting information.
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Turning off your server
Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.
To turn off the server:
1 In Windows 2000 Server, click Start, then click Shut Down. The Shut Down
Windows dialog box opens. Click the arrow button to open the
you want the computer to do
- OR -
If your server is running a different operating system, see the operating system’s documentation for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pushing the power button.
2 If your server did not turn off automatically, press the power button. If
nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.
list, click Shut down, then click OK.
What do
Warning The power button on the server does not turn off server
AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.
Warning If you routinely turn off your server (daily or weekly), do
not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.
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Chapter 2: Setting Up Your Server
Restarting (rebooting) your server
If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.
To close unresponsive programs in Windows 2000 Server:
1 Press CTRL+ALT+DELETE, then click Task Manager. A window opens that lets
you close a program that is not responding.
2 Click the program that is not responding, then click End Task.
To restart your server:
1 Press the power button to turn off your server, then press it again to turn
it back on.
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2 If pressing the power button does not turn off your server, press the reset
button on the front of your server.
Power button
Reset button
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Setting up the operating system
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.
If you are installing Windows 2000 Server because it was not already installed by Gateway, see the Installing Windows 2000 Server installation guide for instructions.
If you are installing a non-Windows operating system, see your operating system’s documentation for instructions.
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Chapter 2: Setting Up Your Server
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Maintaining Your
Server
Read this chapter to learn how to:
Care for your server
Protect your server from viruses
Manage hard drive space
Clean your server
Prepare for system recovery
Perform system administration
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Chapter 3: Maintaining Your Server
Caring for your server
To extend the life of your server:
Be careful not to bump or drop your server, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
When transporting your server, we recommend that you put it in the
original packaging materials.
Keep your server and magnetic media away from equipment that generates
magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.
Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.
Keep all liquids away from your server. When spilled onto server
components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.
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Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms and can cause the server to overheat.
Use the following table to set up a regular maintenance schedule, which
will keep your server running at its best.
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Caring for your server
Maintenance task Immediately
after purchase
Check for viruses X X page 22
Clean up hard drives X X page 24
Scan hard drive for errors X X page 24
Defragment hard drive X X page 26
Back up files X page 27
Clean tape backup drive X page 29 and
Clean server case X page 28
Clean keyboard X page 29
Clean screen X page 29
Clean mouse X page 30
Create startup diskettes X X page 32
Create emergency repair diskette
Weekly When
needed
X page 32
See...
the drive’s
documentation
RAID consistency check (Monthly) The program’s
documentation
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Chapter 3: Maintaining Your Server
Protecting your server from viruses
A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your server to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.
Protect your server from a virus by:
Using a virus-checking program (not included) to check files on hard drives
or removable media. See your program’s documentation for more information.
Checking all programs for viruses before installing them.
Periodically updating your virus-checking program to protect against the
latest viruses.
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Managing hard drive space
Managing hard drive space
Checking hard drive space
If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space.
To check hard drive space in Windows 2000 Server:
1 Double-click the My Computer icon. 2 Right-click the drive that you want to check for available file space, then
click
Properties. Drive space information appears.
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Chapter 3: Maintaining Your Server
Using Disk Cleanup
Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.
To use Disk Cleanup in Windows 2000 Server:
1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click General tab.
3 Click Disk Cleanup. The Disk Cleanup dialog box opens. 4 Make sure that the checkbox next to each file type you want to delete is
selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.
5 Click OK, then click Ye s.
Properties. The Properties dialog box opens at the
Checking the hard drive for errors
Hard drive error-checking programs examine the hard drive for physical flaws and file and folder problems. These programs correct file and folder problems and mark flawed areas on the hard drive so the operating system does not use them. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking the hard drive for errors.
To check the hard drive for errors in Windows 2000 Server:
1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click
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Properties. The Properties dialog box opens.
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3 Click the Too l s tab.
Managing hard drive space
4 Click Check Now. 5 Click the options to use, then click Start. For help, press F1. Windows
checks the drive for errors. This process may take several minutes.
6 Correct any problems that are found by following the on-screen
instructions. After Windows has finished checking the drive for errors, it provides a summary of any problems that it may have found.
7 Click OK.
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Chapter 3: Maintaining Your Server
Defragmenting the hard drive
When working with files, your operating system divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together. This process slows hard drive performance.
In Windows 2000 Server, the Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.
While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over.
If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on defragmenting files.
To defragment a hard drive in Windows 2000 Server:
1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click
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Properties. The Properties dialog box opens.
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3 Click the Too l s tab.
Managing hard drive space
4 Click Defragment Now. 5 Click Action, then click Defragment. Disk Defragmenter shows its progress
on the screen. When finished, Disk Defragmenter asks if you want to quit the program.
6 Click Close.
Backing up files
Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a high-capacity backup device, such as a tape drive. For information on using your backup device to back up your files, see the device’s documentation. To buy a tape backup device visit the Gateway Web site at
accessories.gateway.com
You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media.
.
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Chapter 3: Maintaining Your Server
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing at its best. You may want to gather these items and put together a server cleaning kit:
A soft, lint-free cloth
Glass cleaner
An aerosol can of air that has a narrow, straw-like extension
Isopropyl alcohol
Cotton swabs
A tape drive cleaning cartridge (if a tape drive is installed)
A CD drive cleaning kit
Cleaning the exterior
Warning When you shut down your server, the power turns off, but
some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.
Always turn off your server and other peripheral devices before cleaning any components.
Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.
Your server is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.
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Cleaning your server
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.
Cleaning the screen
If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
Warning The computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or ammonia-based glass cleaners.
- OR -
If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:
Clean the drive monthly with the cleaning cartridge included with
the drive.
Remove the tape from the drive whenever the drive is not being
actively used.
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Chapter 3: Maintaining Your Server
Cleaning the mouse
If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
If you have an optical mouse, clean the mouse by wiping the bottom of the mouse with a clean cloth.
If you have a trackball mouse, follow these instructions.
To clean your trackball mouse:
1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise,
then remove the retaining ring and mouse ball.
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3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
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Cleaning your server
4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Mouse rollers
5 Replace the mouse ball and lock the retaining ring into place.
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Chapter 3: Maintaining Your Server
Preparing for system recovery
You should take precautions that will make it easier to reinstall or repair your operating system if system files become corrupted. These precautions make it easier to restart your server and recover damaged files.
Creating startup diskettes
If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.
To create startup diskettes in Windows 2000 Server:
1 Format four 3.5-inch 1.44 MB diskettes. 2 Insert one diskette into the diskette drive of a computer running any
version of Windows.
3 Insert the Windows 2000 Server CD into the CD drive. 4 Click Start, then click Run. 5 Type d:\bootdisk\makeboot a: (where d: is the letter assigned to your CD
drive).
6 Click OK, then follow the on-screen prompts.
Creating an emergency repair diskette
Windows 2000 Server lets you create an emergency repair diskette to back up critical operating system files, including the registry. The emergency repair diskette is not a bootable diskette. For instructions on using the diskette, see your Windows 2000 Server online help or documentation.
If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.
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Preparing for system recovery
To create an emergency repair diskette in Windows 2000 Server:
1 Format one 3.5-inch 1.44 MB diskette and insert it into your server’s
diskette drive.
2 Double-click the My Computer icon. 3 Right-click the C: drive, then click Properties. The Properties dialog box
opens.
4 Click the Too l s tab.
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Chapter 3: Maintaining Your Server
5 Click Backup Now. The Backup window opens.
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6 Click Emergency Repair Disk. The Emergency Repair Diskette dialog box opens.
7 Click Also back up the registry to the repair directory, then click OK. The files
are backed up to the diskette.
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Preparing for system recovery
Keeping a record of system configuration
Recording your operating system configuration
Some operating systems let you print a summary of the configuration of your server and the memory allocation. This printed summary can provide information you need to reset your system configuration correctly if the information is lost. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on recording your system configuration.
To record your operating system configuration in Windows 2000 Server:
1 Click Start, Programs, Administration tools, then click Computer Management. 2 Click System Information. Information about your system appears in the
window to the right. For more specific system information, click on the appropriate folder under
3 To print a detailed report of your system’s configuration, click Action, then
click
Print.
4 To save a detailed report of your system’s configuration as a text file, click
Action, then click Save As Text File.
System Information.
Recording your BIOS configuration
Some server information can be viewed only in the BIOS Setup utility.
To record your BIOS configuration:
1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
3 Record the BIOS settings on your printout.
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Chapter 3: Maintaining Your Server
System administration
ManageX Event Manager
ManageX lets you manage multiple computers on a Windows 2000 Server or Novell Netware network from a single window, then implement commands and policies across the network with a single action. With ManageX you can run system management tasks which are triggered by certain events or conditions.
You can find additional documentation for ManageX Event Manager on the Server Companion CD and the ManageX Event Manager CD.
Server security
To prevent unauthorized use of the server, you can set BIOS startup passwords. To monitor unauthorized access to server components, you can view the event log.
Using BIOS security passwords
After you set up passwords, you must enter the correct password to start the server and the BIOS Setup utility. Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server.
Enter either password to finish starting the server.
Enter the supervisor password for access to the BIOS Setup utility.
For information about resetting BIOS passwords, see “Resetting BIOS
passwords” on page 91.
To set the BIOS security passwords:
1 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
2 Select the Security menu.
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System administration
3 Select the password to set according to the following table.
Option Description
Supervisor password To control access to system configuration, set a
supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS.
Passwords can be cleared. To clear the passwords, see
“Resetting BIOS passwords” on page 91.
User password To control access to the server, set a user password. The
supervisor can set the level of access granted to the user password. The user password access levels are:
No Access. User cannot access the BIOS Setup utility.
Limited. User can change only the date and time.
View Only. User can see all settings, but cannot change them.
Full. User can change every setting except the supervisor password.
Passwords can be cleared. To clear the passwords, see
“Resetting BIOS passwords” on page 91.
4 Type the password and press ENTER, then type it again and press ENTER. 5 Exit the BIOS Setup utility.
Monitoring case access
Whenever the server’s case cover is removed, the intrusion switch is activated and an event is recorded in the event log.
To view the event log:
1 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
2 Open the Advanced menu, select Event Log control, then select
View Event Log. The event log is shown on the screen.
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Chapter 3: Maintaining Your Server
Using your Server Companion CD
You can use your Server Companion CD to:
Install hardware drivers
Install programs
View server documentation
Instructions for using the CD are provided in Using Your Server Companion CD.
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Installing
Components
Read this chapter to learn how to:
Open and close the server case
Install drives and memory modules
Install expansion cards
Install processors and replace voltage regulators
Replace the power supply
Replace the SCSI backplane
Replace the system board
Replace case fans
Replace the CMOS battery
You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.
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Chapter 4: Installing Components
Preparing to install components
Selecting a place to work
Work on your server in an area that:
Is clean (avoid dusty areas)
Is a low-static environment (avoid carpeted areas)
Has a stable surface on which to set your server
Has enough room to place all of your server parts
Is near a grounded outlet so you can test your server after installation
Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.
Gathering the tools you need
Some tools and supplies that you may need to work on your server are:
A notebook to take notes
A Phillips screwdriver
A small flat-blade screwdriver
Small containers to store various types of screws
A grounding wrist strap (available at most electronic stores)
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Preventing static electricity discharge
Preventing static electricity discharge
The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Warning ESD can permanently damage electrostatic
discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your server and unplug the power cord and modem cable before opening the server case.
Before working with server components, follow these guidelines:
Turn off the server, then unplug the power cord and all other cables.
Press the power button to drain any residual power from the server.
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
Avoid working on the server when your work area is extremely humid.
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.
Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.
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Chapter 4: Installing Components
Opening the server case
Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.
Warning For correct cooling and air flow, always reinstall the side
panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.
To open the server case:
1 Follow the instructions in “Preventing static electricity discharge” on
page 41.
2 Turn off the server, then disconnect the power cord and all other cables
connected to the server.
3 Unlock the front cover.
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Release latch
Release latch
Lock
4 Press the two front cover release latches, then pull the cover away from
the server.
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