Gateway 960 User Manual

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Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Restarting (rebooting) your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Protecting your server from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Creating startup diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Creating an emergency repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Installing a media drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

87

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

91

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

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CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

102

 

Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

 

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

 

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

 

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

 

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

 

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

 

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

108

 

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

 

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

 

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

112

 

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

113

 

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

117

 

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . .

117

 

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

118

 

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

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Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

122

 

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

123

 

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

126

 

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

127

 

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

127

 

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

128

 

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

129

A

BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

131

B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . .

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Checking Out

Your GatewayServer 1

Read this chapter to learn:

Where drives, ports, jacks, and controls are located

Where system board components are located

What help resources are available

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Chapter 1: Checking Out Your Gateway Server

Front

Cover release latch

Key lock

CD drive

Diskette drive

Cover release latch

Additional drive bays

Power button

Reset button

Power indicator

Hard drive indicator

USB ports

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Front

Hot-swap drives

PCI card fan

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Chapter 1: Checking Out Your Gateway Server

Back

Mouse port

Keyboard port

USB ports

Serial port

Parallel port

Monitor port

LAN jack (RJ-45)

System board thumbscrew

Power connector

Rear fan

Card retention cover lever

Kensington

lock slot

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Interior

Interior

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cable clip

 

 

 

 

 

SCSI backplane

Card retention

 

Full-length card

 

 

Cable clip

cover release

Rear fan

retention clip

 

 

 

 

 

latch

 

 

 

 

 

RAID bay fan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PCI card fan

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Chapter 1: Checking Out Your Gateway Server

System board

Left side

Processor 1

Processor 2

Rear fan connector

64-bit PCI card slots

32-bit PCI card slot

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Right side

Processor 1 fan connector

Front panel connector

SCSI manageability connector

Processor 2 fan connector

System board

Power supply manageability connector

Auxiliary power connector

Main power connector

Voltage regulator slot 1

Memory module slots

Voltage regulator slot 2

Diskette drive connector

Primary IDE connector

Secondary IDE connector

Intrusion switch connector

SCSI 2 connector

SCSI 1 connector

Hot-swap bay fan connector

CMOS battery

Configuration jumper JP7

PCI card fan connector

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Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

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Setting UpServerYour 2

Read this chapter to learn how to:

Use your server safely

Start and turn off your server

Restart (reboot) your server

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Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server is supplied with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

Converting to a rackmount server

To convert your server to a rackmount configuration, see Installing Your Gateway 960 or 980 Server into a Rackmount Cabinet.

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Protecting from power source problems

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.

When your purchase a surge protector:

Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

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Starting your server

Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cord is unplugged.

To start the server:

1

2

Turn on any peripheral devices connected to the server.

Press the power button on your server.

Power button

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Chapter 2: Setting Up Your Server

When the power

It means...

indicator is...

 

 

 

Green

The server is turned on.

 

 

Off

The server is turned off.

 

 

If nothing happens when you press the power button:

Make sure that the power cord is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

3 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network, or see the Installing Windows 2000 Server installation guide.

To select which device your your server boots from:

1

2

During server startup, press F10. The Boot menu opens.

Select the device you want to boot from. Common choices include:

Removable Dev.

ATAPI CDROM

Hard Drive

IBA GE NIC

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) checks the memory and components and displays any error messages. Write down any error messages that you see, then see “Error messages” on page 95 and “Beep codes” on page 100 for troubleshooting information.

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Turning off your server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 In Windows 2000 Server, click Start, then click Shut Down. The Shut Down Windows dialog box opens. Click the arrow button to open the What do you want the computer to do list, click Shut down, then click OK.

- OR -

If your server is running a different operating system, see the operating system’s documentation for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pushing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

Warning The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

 

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Chapter 2: Setting Up Your Server

Restarting (rebooting) your server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.

To close unresponsive programs in Windows 2000 Server:

1 Press CTRL+ALT+DELETE, then click Task Manager. A window opens that lets you close a program that is not responding.

2 Click the program that is not responding, then click End Task.

To restart your server:

1 Press the power button to turn off your server, then press it again to turn it back on.

2 If pressing the power button does not turn off your server, press the reset button on the front of your server.

Power button

Reset button

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Setting up the operating system

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing Windows 2000 Server because it was not already installed by Gateway, see the Installing Windows 2000 Server installation guide for instructions.

If you are installing a non-Windows operating system, see your operating system’s documentation for instructions.

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Chapter 2: Setting Up Your Server

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MaintainingServerYour 3

Read this chapter to learn how to:

Care for your server

Protect your server from viruses

Manage hard drive space

Clean your server

Prepare for system recovery

Perform system administration

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Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Use the following table to set up a regular maintenance schedule, which will keep your server running at its best.

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Caring for your server

 

 

 

 

 

 

Maintenance task

Immediately

Weekly

When

See...

 

after purchase

 

needed

 

 

 

 

 

 

 

 

Check for viruses

 

X

X

page 22

 

 

 

 

 

 

Clean up hard drives

 

X

X

page 24

 

 

 

 

 

 

Scan hard drive for errors

 

X

X

page 24

 

 

 

 

 

 

Defragment hard drive

 

X

X

page 26

 

 

 

 

 

 

Back up files

 

 

X

page 27

 

 

 

 

 

 

Clean tape backup drive

 

 

X

page 29 and

 

 

 

 

the drive’s

 

 

 

 

documentation

 

 

 

 

 

 

Clean server case

 

 

X

page 28

 

 

 

 

 

 

Clean keyboard

 

 

X

page 29

 

 

 

 

 

 

Clean screen

 

 

X

page 29

 

 

 

 

 

 

Clean mouse

 

 

X

page 30

 

 

 

 

 

 

Create startup diskettes

X

 

X

page 32

 

 

 

 

 

 

Create emergency repair

 

 

X

page 32

diskette

 

 

 

 

 

 

 

 

 

 

 

RAID consistency check

 

 

(Monthly)

The program’s

 

 

 

 

documentation

 

 

 

 

 

 

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Chapter 3: Maintaining Your Server

Protecting your server from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your server to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.

Protect your server from a virus by:

Using a virus-checking program (not included) to check files on hard drives or removable media. See your program’s documentation for more information.

Checking all programs for viruses before installing them.

Periodically updating your virus-checking program to protect against the latest viruses.

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Managing hard drive space

Managing hard drive space

Checking hard drive space

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space.

To check hard drive space in Windows 2000 Server:

1 Double-click the My Computer icon.

2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.

 

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Chapter 3: Maintaining Your Server

Using Disk Cleanup

Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than

Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.

To use Disk Cleanup in Windows 2000 Server:

1

2

3

4

5

Double-click the My Computer icon.

Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties. The Properties dialog box opens at the General tab.

Click Disk Cleanup. The Disk Cleanup dialog box opens.

Make sure that the checkbox next to each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.

Click OK, then click Yes.

Checking the hard drive for errors

Hard drive error-checking programs examine the hard drive for physical flaws and file and folder problems. These programs correct file and folder problems and mark flawed areas on the hard drive so the operating system does not use them. If your server is running an operating system other than

Windows 2000 Server, see the operating system’s documentation for instructions on checking the hard drive for errors.

To check the hard drive for errors in Windows 2000 Server:

1 Double-click the My Computer icon.

2 Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click Properties. The Properties dialog box opens.

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Managing hard drive space

3 Click the Tools tab.

4 Click Check Now.

5 Click the options to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes.

6 Correct any problems that are found by following the on-screen instructions. After Windows has finished checking the drive for errors, it provides a summary of any problems that it may have found.

7 Click OK.

 

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Chapter 3: Maintaining Your Server

Defragmenting the hard drive

When working with files, your operating system divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together. This process slows hard drive performance.

In Windows 2000 Server, the Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over.

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on defragmenting files.

To defragment a hard drive in Windows 2000 Server:

1 Double-click the My Computer icon.

2 Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click Properties. The Properties dialog box opens.

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Managing hard drive space

3

4

5

6

Click the Tools tab.

Click Defragment Now.

Click Action, then click Defragment. Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program.

Click Close.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a high-capacity backup device, such as a tape drive. For information on using your backup device to back up your files, see the device’s documentation. To buy a tape backup device visit the Gateway Web site at accessories.gateway.com.

You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media.

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Chapter 3: Maintaining Your Server

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. You may want to gather these items and put together a server cleaning kit:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air that has a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD drive cleaning kit

Cleaning the exterior

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your server is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

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Cleaning your server

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not being actively used.

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Chapter 3: Maintaining Your Server

Cleaning the mouse

If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom of the mouse with a clean cloth.

If you have a trackball mouse, follow these instructions.

To clean your trackball mouse:

1 Turn the mouse upside down.

2 Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Cleaning your server

4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

 

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Chapter 3: Maintaining Your Server

Preparing for system recovery

You should take precautions that will make it easier to reinstall or repair your operating system if system files become corrupted. These precautions make it easier to restart your server and recover damaged files.

Creating startup diskettes

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

To create startup diskettes in Windows 2000 Server:

1

2

3

4

5

6

Format four 3.5-inch 1.44 MB diskettes.

Insert one diskette into the diskette drive of a computer running any version of Windows.

Insert the Windows 2000 Server CD into the CD drive.

Click Start, then click Run.

Type d:\bootdisk\makeboot a: (where d: is the letter assigned to your CD drive).

Click OK, then follow the on-screen prompts.

Creating an emergency repair diskette

Windows 2000 Server lets you create an emergency repair diskette to back up critical operating system files, including the registry. The emergency repair diskette is not a bootable diskette. For instructions on using the diskette, see your Windows 2000 Server online help or documentation.

If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

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Preparing for system recovery

To create an emergency repair diskette in Windows 2000 Server:

1 Format one 3.5-inch 1.44 MB diskette and insert it into your server’s diskette drive.

2 Double-click the My Computer icon.

3 Right-click the C: drive, then click Properties. The Properties dialog box opens.

4 Click the Tools tab.

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Chapter 3: Maintaining Your Server

5 Click Backup Now. The Backup window opens.

6 Click Emergency Repair Disk. The Emergency Repair Diskette dialog box opens.

7 Click Also back up the registry to the repair directory, then click OK. The files are backed up to the diskette.

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