Gateway 960 User Manual

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Restarting (rebooting) your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Protecting your server from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Creating startup diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Creating an emergency repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Installing a media drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Installing a voltage regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

7 Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

A BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 135

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

iii

Checking Out

Your Gateway

Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

Chapter 1: Checking Out Your Gateway Server

Front

CD drive

Cover release

latch

Key lock

Diskette drive

Cover release latch

Additional drive bays

Power button

Reset button Power indicator

Hard drive indicator

USB ports

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Hot-swap drives

PCI card fan

Front

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Chapter 1: Checking Out Your Gateway Server

Back

Mouse port

Keyboard port

USB ports

Power connector

Serial port Parallel port Monitor port

LAN jack

(RJ-45)

System board

thumbscrew

Rear fan

Card retention cover lever

Kensington lock slot

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Interior

Card retention

cover release

latch

Rear fan

Cable clip

Full-length card

retention clip

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SCSI backplane

Cable clip

RAID bay fan

PCI card fan

Chapter 1: Checking Out Your Gateway Server

System board

Left side

Processor 1

Processor 2

Rear fan

connector

64-bit PCI card

32-bit PCI card

slots

slot

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Right side

Processor 1

fan connector

Front panel

connector

SCSI

manageability

connector

Processor 2

fan connector

System board

Power supply manageability connector

Auxiliary power connector

Main power connector

Voltage regulator slot 1

Memory module slots

Voltage regulator slot 2 Diskette drive connector Primary IDE connector

Secondary IDE connector Intrusion switch connector SCSI 2 connector

SCSI 1 connector

Hot-swap bay fan connector

CMOS battery

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Configuration jumper JP7

PCI card fan connector

Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a a

Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help menu or by clicking

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

www.gateway.com

for:

Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Start and turn off your server

■ Restart (reboot) your server

Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the rear of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server is supplied with a 3-wire AC power cord fitted

with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you

need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

Converting to a rackmount server

To convert your server to a rackmount configuration, see Installing Your Gateway

960 or 980 Server into a Rackmount Cabinet.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power

cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug both the surge protector and the modem and network cables.

When your purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

surge protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the power cord is unplugged.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button on your server.

Starting your server

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Power button

Chapter 2: Setting Up Your Server

When the power

indicator is...

Green The server is turned on.

Off The server is turned off.

If nothing happens when you press the power button:

■ Make sure that the power cord is plugged in securely and that your

surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

It means...

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network, or see the Installing Windows 2000 Server installation guide.

To select which device your your server boots from:

1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:

■ Removable Dev.

■ ATAPI CDROM

■ Hard Drive

■ IBA GE NIC

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) checks the memory and components and displays any error messages. Write down any error messages that you see, then see “Error messages” on page 95 and “Beep

codes” on page 100 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 In Windows 2000 Server, click Start, then click Shut Down. The Shut Down

Windows dialog box opens. Click the arrow button to open the

you want the computer to do

- OR -

If your server is running a different operating system, see the operating system’s documentation for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pushing the power button.

2 If your server did not turn off automatically, press the power button. If

nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

list, click Shut down, then click OK.

What do

Warning The power button on the server does not turn off server

AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

Warning If you routinely turn off your server (daily or weekly), do

not unplug the server or use the On/Off switch on the surge protector. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

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Chapter 2: Setting Up Your Server

Restarting (rebooting) your server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.

To close unresponsive programs in Windows 2000 Server:

1 Press CTRL+ALT+DELETE, then click Task Manager. A window opens that lets

you close a program that is not responding.

2 Click the program that is not responding, then click End Task.

To restart your server:

1 Press the power button to turn off your server, then press it again to turn

it back on.

2 If pressing the power button does not turn off your server, press the reset

button on the front of your server.

Power button

Reset button

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing Windows 2000 Server because it was not already installed by Gateway, see the Installing Windows 2000 Server installation guide for instructions.

If you are installing a non-Windows operating system, see your operating system’s documentation for instructions.

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Chapter 2: Setting Up Your Server

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Maintaining Your

Server

Read this chapter to learn how to:

■ Care for your server

■ Protect your server from viruses

■ Manage hard drive space

■ Clean your server

■ Prepare for system recovery

■ Perform system administration

Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server, and do not put any objects

on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

■ Avoid subjecting your server to extreme temperature changes. Do not

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can cause the server to overheat.

■ Use the following table to set up a regular maintenance schedule, which

will keep your server running at its best.

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Caring for your server

Maintenance task Immediately

after purchase

Check for viruses X X page 22

Clean up hard drives X X page 24

Scan hard drive for errors X X page 24

Defragment hard drive X X page 26

Back up files X page 27

Clean tape backup drive X page 29 and

Clean server case X page 28

Clean keyboard X page 29

Clean screen X page 29

Clean mouse X page 30

Create startup diskettes X X page 32

Create emergency repair diskette

Weekly When

needed

X page 32

See...

the drive’s

documentation

RAID consistency check (Monthly) The program’s

documentation

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Chapter 3: Maintaining Your Server

Protecting your server from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your server to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.

Protect your server from a virus by:

■ Using a virus-checking program (not included) to check files on hard drives

or removable media. See your program’s documentation for more information.

■ Checking all programs for viruses before installing them.

■ Periodically updating your virus-checking program to protect against the

latest viruses.

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Managing hard drive space

Checking hard drive space

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space.

To check hard drive space in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the drive that you want to check for available file space, then

click

Properties. Drive space information appears.

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Chapter 3: Maintaining Your Server

Using Disk Cleanup

Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.

To use Disk Cleanup in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to delete files from, for example

Local Disk (C:), then click General tab.

3 Click Disk Cleanup. The Disk Cleanup dialog box opens. 4 Make sure that the checkbox next to each file type you want to delete is

selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.

5 Click OK, then click Ye s.

Properties. The Properties dialog box opens at the

Checking the hard drive for errors

Hard drive error-checking programs examine the hard drive for physical flaws and file and folder problems. These programs correct file and folder problems and mark flawed areas on the hard drive so the operating system does not use them. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking the hard drive for errors.

To check the hard drive for errors in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to check for errors, for example

Local Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Too l s tab.

Managing hard drive space

4 Click Check Now. 5 Click the options to use, then click Start. For help, press F1. Windows

checks the drive for errors. This process may take several minutes.

6 Correct any problems that are found by following the on-screen

instructions. After Windows has finished checking the drive for errors, it provides a summary of any problems that it may have found.

7 Click OK.

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Chapter 3: Maintaining Your Server

Defragmenting the hard drive

When working with files, your operating system divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together. This process slows hard drive performance.

In Windows 2000 Server, the Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over.

If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on defragmenting files.

To defragment a hard drive in Windows 2000 Server:

1 Double-click the My Computer icon. 2 Right-click the hard drive that you want to defragment, for example Local

Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Too l s tab.

Managing hard drive space

4 Click Defragment Now. 5 Click Action, then click Defragment. Disk Defragmenter shows its progress

on the screen. When finished, Disk Defragmenter asks if you want to quit the program.

6 Click Close.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a high-capacity backup device, such as a tape drive. For information on using your backup device to back up your files, see the device’s documentation. To buy a tape backup device visit the Gateway Web site at

accessories.gateway.com

You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media.

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Chapter 3: Maintaining Your Server

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. You may want to gather these items and put together a server cleaning kit:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air that has a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning the exterior

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your server is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

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Cleaning your server

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not being

actively used.

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Chapter 3: Maintaining Your Server

Cleaning the mouse

If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom of the mouse with a clean cloth.

If you have a trackball mouse, follow these instructions.

To clean your trackball mouse:

1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Cleaning your server

4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

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Chapter 3: Maintaining Your Server

Preparing for system recovery

You should take precautions that will make it easier to reinstall or repair your operating system if system files become corrupted. These precautions make it easier to restart your server and recover damaged files.

Creating startup diskettes

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

To create startup diskettes in Windows 2000 Server:

1 Format four 3.5-inch 1.44 MB diskettes. 2 Insert one diskette into the diskette drive of a computer running any

version of Windows.

3 Insert the Windows 2000 Server CD into the CD drive. 4 Click Start, then click Run. 5 Type d:\bootdisk\makeboot a: (where d: is the letter assigned to your CD

drive).

6 Click OK, then follow the on-screen prompts.

Creating an emergency repair diskette

Windows 2000 Server lets you create an emergency repair diskette to back up critical operating system files, including the registry. The emergency repair diskette is not a bootable diskette. For instructions on using the diskette, see your Windows 2000 Server online help or documentation.

If your server is running an operating system other than Windows 2000 Server, see your operating system’s online help or documentation for instructions on creating startup diskettes.

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Preparing for system recovery

To create an emergency repair diskette in Windows 2000 Server:

1 Format one 3.5-inch 1.44 MB diskette and insert it into your server’s

diskette drive.

2 Double-click the My Computer icon. 3 Right-click the C: drive, then click Properties. The Properties dialog box

opens.

4 Click the Too l s tab.

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Chapter 3: Maintaining Your Server

5 Click Backup Now. The Backup window opens.

6 Click Emergency Repair Disk. The Emergency Repair Diskette dialog box opens.

7 Click Also back up the registry to the repair directory, then click OK. The files

are backed up to the diskette.

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Preparing for system recovery

Keeping a record of system configuration

Recording your operating system configuration

Some operating systems let you print a summary of the configuration of your server and the memory allocation. This printed summary can provide information you need to reset your system configuration correctly if the information is lost. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on recording your system configuration.

To record your operating system configuration in Windows 2000 Server:

1 Click Start, Programs, Administration tools, then click Computer Management. 2 Click System Information. Information about your system appears in the

window to the right. For more specific system information, click on the appropriate folder under

3 To print a detailed report of your system’s configuration, click Action, then

click

Print.

4 To save a detailed report of your system’s configuration as a text file, click

Action, then click Save As Text File.

System Information.

Recording your BIOS configuration

Some server information can be viewed only in the BIOS Setup utility.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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Chapter 3: Maintaining Your Server

System administration

ManageX Event Manager

ManageX lets you manage multiple computers on a Windows 2000 Server or Novell Netware network from a single window, then implement commands and policies across the network with a single action. With ManageX you can run system management tasks which are triggered by certain events or conditions.

You can find additional documentation for ManageX Event Manager on the Server Companion CD and the ManageX Event Manager CD.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords. To monitor unauthorized access to server components, you can view the event log.

Using BIOS security passwords

After you set up passwords, you must enter the correct password to start the server and the BIOS Setup utility. Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server.

■ Enter either password to finish starting the server.

■ Enter the supervisor password for access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS

passwords” on page 91.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu.

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System administration

3 Select the password to set according to the following table.

Option Description

Supervisor password To control access to system configuration, set a

supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 91.

User password To control access to the server, set a user password. The

supervisor can set the level of access granted to the user password. The user password access levels are:

■

No Access. User cannot access the BIOS Setup utility.

■

Limited. User can change only the date and time.

■

View Only. User can see all settings, but cannot change them.

■

Full. User can change every setting except the supervisor password.

Passwords can be cleared. To clear the passwords, see

“Resetting BIOS passwords” on page 91.

4 Type the password and press ENTER, then type it again and press ENTER. 5 Exit the BIOS Setup utility.

Monitoring case access

Whenever the server’s case cover is removed, the intrusion switch is activated and an event is recorded in the event log.

To view the event log:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Open the Advanced menu, select Event Log control, then select

View Event Log. The event log is shown on the screen.

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Chapter 3: Maintaining Your Server

Using your Server Companion CD

You can use your Server Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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Installing

Components

Read this chapter to learn how to:

■ Open and close the server case

■ Install drives and memory modules

■ Install expansion cards

■ Install processors and replace voltage regulators

■ Replace the power supply

■ Replace the SCSI backplane

■ Replace the system board

■ Replace case fans

■ Replace the CMOS battery

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power cord and modem cable before opening the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cord and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning For correct cooling and air flow, always reinstall the side

panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on

page 41.

2 Turn off the server, then disconnect the power cord and all other cables

connected to the server.

3 Unlock the front cover.

Release latch

Lock

4 Press the two front cover release latches, then pull the cover away from

the server.

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