Gateway 9210 User Manual

User Guide

Gateway 9210 Server

1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Viewing System Event Log information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Viewing Sensor Data Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Viewing Field Replaceable Unit information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing a CD or diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Replacing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Changing jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

A Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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iii

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Chapter 1

Checking Out Your

Gateway Server

■ Drives, ports, jacks, and controls

■ System board components

■ Help resources

Unpacking

Warning When unpacking your server, use two people or a mechanical lifting

assist device to avoid personal injury or damage to the equipment.

To unpack your server:

1 Remove the accessory box(es) and make sure that all components you

ordered are present.

2 Remove the foam insert from the top of the server. 3 With the help of another person or a mechanical lift, carefully remove the

server from the carton and place it on a flat surface.

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Front

CD drive

USB port Diskette

drive

Power button and power LED indicator

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Back

Power connector

USB ports

Mouse port

Keyboard port

Serial port

Release latch

Monitor port

LAN jacks

Card retention

cover thumbscrew

Shipping thumbscrew

Kensington lock slot

Release latch

Card retention cover

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System board

Connectors

CPU power

connector

Serial port connector

Processor

fan power connector

System fan

power

connector

CPU slot

32-bit PCI

slot

64-bit PCI

slots

Memory slots

System fan power connectors

Front panel USB connector

Auxiliary power connector Main power connector Secondary IDE connector

Primary IDE connector

Diskette drive connector

Battery

SATA 1 and 2

connectors Front panel connector

Chassis

intrusion

switch

connector

System jumpers

System fan power connectors

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, hardware drivers, and documentation for your server and its components. For more information, see “Using your System

Companion CD” on page 20.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone

support” on page 64.

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Chapter 2

Setting Up Your Server

■ Use your server safely

■ Start and turn off your server

■ Set up your operating system

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear

of the server for cabling and air circulation.

■ Use a grounded (three-prong) surge protector. A surge protector helps protect against

AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server comes with a 3-wire AC power cord fitted with

the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Otherwise you may damage the server or create a fire hazard. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

■ Avoid subjecting your server to extreme temperature changes. Do not expose your

server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you

need to ship the server.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power

cord, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety certification

for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass through the line.

The lower the voltage that the protector allows to pass through, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy absorption

rating, the better the protection for your server.

■ Check for line-conditioner capabilities. A line conditioner smooths out some of the

normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit

accessories.gateway.com

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or surge

protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and jacks on the

back of the server.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button.

When the power indicator is...

Green (steady on) The server is turned on.

Orange The server is in Standby mode.

Off The server is turned off.

It means...

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Power button

If nothing happens when you press the power button:

■ Make sure that the power cable is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into the power

outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway Technical Support.

For more information, see “Getting Help” on page 6.

3 The first time you turn on the server, any pre-installed operating system may begin

asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 67 and

“Beep codes” on page 70 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting

down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Warning The power button on the server does not turn off server

AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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Chapter 3

Maintaining Your Server

■ Care for your server

■ Record the BIOS configuration

■ Manage your server and network

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the original

packaging materials.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server components, almost

any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning any

components.

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

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■ Use a damp, lint-free cloth to clean your server and other parts of your server system.

Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush

the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Caution The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 83. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway Systems Manager

Gateway Systems Manager 3.0 (GSM) lets you locally (using the Server console) and remotely (using the Administrator console) monitor the health and performance of your servers. From the Administrator console you can monitor any server that has one of the two consoles installed. You can monitor critical indicators such as:

■ Hardware and software inventory and configuration changes

■ Computer health (temperature, voltage, free memory, and disk space)

■ Selected system events (specified by the administrator)

Printed documentation comes with the Gateway Systems Manager CD. You can find additional documentation in the program’s online help.

Server security

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set up an administrator password to prevent unauthorized access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Changing jumper settings” on

page 60.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Administrator Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

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To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password

is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the

system board. For instructions, see “Changing jumper

settings” on page 60.

Using your System Companion CD

You can use your System Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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Using the System Setup Utility

The System Setup Utility (SSU) lets you:

■ View the System Event Log (SEL Mgr.)

■ View Sensor Data Records (SDR Mgr.)

■ View Field Replaceable Unit information (FRU Mgr.)

■ Set up the server to send alerts for platform events

■ Set up the remote LAN access for the server for out-of-band (OOB) access through

Gateway Server Manager

Important The SSU does not work within a DOS window running

under an operating system such as Windows.

Viewing System Event Log information

To view the System Event Log (SEL) information:

1 Boot your server from the System Companion CD, then select System Setup Utility from

the menu. The System Setup Utility starts.

2 From the System Setup Utility (SSU) main window, under Viewers, double-click SEL

Manager

. The system events log is displayed.

3 Double-click SEL, then click:

■ Properties to view the SEL properties

■ Clear SEL to clear the SEL contents.

■ Reload to refresh the SEL.

■ Sort by to select SEL sort options.

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Viewing Sensor Data Records

To view the Sensor Data Records (SDR):

1 Boot your server from the System Companion CD, then select System Setup Utility from

the menu. The System Setup Utility starts.

2 In the SSU main window, under Viewers, double-click SDR Manager. SDR categories

are displayed in the left window pane.

3 In the left window pane, double-click a category. The category expands to show a list

of SDRs for that category.

4 Double-click an SDR. Information for that SDR is displayed.

Viewing Field Replaceable Unit information

To view the Field Replaceable Unit (FRU) information:

1 Boot your server from the System Companion CD, then select System Setup Utility from

the menu. The System Setup Utility starts.

2 From the SSU main window, under Viewers, double-click FRU Manager. The SSU

automatically loads the current list of events from non-volatile memory.

3 In the left window pane, double-click FRU Information to expand the categories. 4 Double-click the category for Product, Chassis, or Board. The category expands to show

a list of components for that category.

5 Double-click a component. Information for that component is displayed.

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Setting up remote access

You can set up the server so you can perform system management tasks remotely.

Setting up remote LAN access

To set up remote LAN access:

1 Boot your server from the System Companion CD, then select System Setup Utility from

the menu. The System Setup Utility starts.

2 In the SSU main window, under Server Configuration, double-click LAN Setup. 3 To require a password for remote access, type the password in the Enter New Password

box and in the long, using any ASCII character in the range 32-126.

To clear the password, leave both boxes blank. You can also clear the password by clicking

Options, then Clear LAN Password.

4 Click the remote access mode from the LAN Access Mode list:

■ Always Available—A remote system can initiate a LAN connection regardless of the

state of the server.

■ Restricted—A remote system can initiate a LAN connection, but cannot perform

control operations such as turn off power, reset, or front panel NMI (non-maskable interrupt).

Verify New Password box. Passwords can be from 1 to 16 characters

■ Disabled—Remote systems are not allowed to initiate LAN connections.

5 In the IP Setup box, click one:

■ DHCP—The IP address for the server is automatically assigned by the DHCP

(dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored.

■ Static—Assign the IP address for the server using the Host, Gateway, and Subnet

Mask boxes in the dialog box.

6 If you selected Static in the previous step, complete the IP addressing boxes:

■ Gateway MAC Address—The physical address of the router for this server.

■ Host IP Address—The IP address of this server.

■ Gateway IP Address—The IP address of the router for this server.

■ Subnet Mask—The IP address for the server's subnet. The server uses this to decide

if the alert destination is on the same subnet.

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7 Click Save to save the changes. 8 Click Close to return to the SSU main window.

Setting up LAN alerts

To set up LAN alerts:

1 Boot your server from the System Companion CD, then select System Setup Utility from

the menu. The System Setup Utility starts.

2 In the SSU main window, under Server Configuration, double-click LAN Setup. 3 Click to select the Enable LAN Alerts check box. 4 In the SNMP Community String box, you can type an optional string for the community

field in the 5 to 16 characters. The default string is public.

Header section of the SNMP trap sent for an alert. The string must be from

5 In the IP Setup box, click either:

■ DHCP—The IP address for the server is automatically assigned by the DHCP

(dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored.

■ Static—Assign the IP address for the server using the Host, Gateway, and Subnet

Mask boxes in the dialog box.

6 If you chose Static IP Setup in the previous step, complete the IP addressing boxes:

■ Gateway MAC Address—The physical address of the router for this server.

■ Host IP Address—The IP address of this server.

■ Gateway IP Address—The IP address of the router for this server.

■ Subnet Mask—The IP address for the server’s subnet. The server uses this to decide

if the alert destination is on the same subnet.

7 In the Alert IP Address box, complete the IP address of the system you want to receive

alerts from this server. If you want the alert to be broadcast to an entire subnet, enter the IP address for the subnet.

8 In the Alert IP MAC Address box, complete the physical Internet address (MAC address)

of the system you want to receive alerts from this server. Enter only valid hex values for the Alert IP MAC address.

9 Click Options, then click Configure Event Actions.

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10 In the mBMC LAN-Alerting Actions window, click the check box to select the options

that you want alerts turned on for:

■ Fan Failure

■ Temperature Sensor

11 Click Save to save the changes. 12 Click Close to return to the mBMC LAN Configuration window. 13 Click Save to save the changes. 14 Click Close to return to the SSU main window.

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Chapter 4

Installing Components

■ Open and close the server case

■ Install or replace components

Preparing to install components

You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Technical Support.

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical Support). The

telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Technical Support. For more information, see “Getting Help” on page 6.

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power cord and modem cable before opening the server case.

Caution ESD can permanently damage electrostatic

discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a

bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Caution For correct cooling and air flow, always close the side panel

before you turn on the server. Operating the server without the panel in place will cause the server to overheat.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Place the server on a stable, non-skid surface. 3 For more stability, place the server on its side. 4 If your case has a shipping thumbscrew installed on the back, remove the screw, then

push the cover release latches away from each other.

Shipping thumbscrew

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5 Swing the side panel away from the case.

Closing the server case

To close the server case:

1 For more stability, set the server on its side. 2 Make sure that all of the internal cables are arranged inside the case so they will not

be pinched when you close the case.

3 Align the side panel’s front tabs into the case notches, then swing the side panel

toward the case until the release latches snap into place.

4 Set the case upright. 5 Reconnect the power cord and all other cables.

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Installing drives

Your server’s standard configuration includes one CD drive, a 3.25 inch diskette drive, and one SATA hard drive. Your server also has one additional 5.25-inch external drive bay, one additional 3.5-inch external drive bay, and two additional internal drive bays.

CD drive

5.25-inch drive bay

3.5-inch drive bay

3.5-inch diskette drive

As you prepare to install drives, remember:

■ Before you install a drive, see the drive’s documentation for information on

configuring the drive, setting drive jumpers, and attaching cables.

■ You may need to configure the drives you install using the BIOS Setup utility. Press

F2 at startup to open the BIOS Setup utility.

■ Parallel ATA (PATA) hard drives, also known as IDE hard drives, can be configured as

single, master, slave, or cable-select. IDE CD drives can be configured as master, slave, or cable-select.

■ If cable-select is available (drive assignments will be marked on the cable), the PATA

cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

■ If cable-select is not available and only one drive is attached to a PATA controller

cable, configure the drive as master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

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■ If you are connecting two PATA drives to the cable, connect the middle cable

connector to the slave drive and connect the end cable connector to the master (boot) drive.

■ You may need to configure the drives you install using the BIOS Setup utility. Press

F2 at startup to open the BIOS Setup utility.

Installing a CD or diskette drive

To install a CD or diskette drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. 2 Follow the instructions in “Opening the server case” on page 30.

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3 If you are replacing a drive, go to Step 6.

- OR -

If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server and remove the cover.

4 Press the drive bay face plate release tab, then swing the faceplate away from the front

cover and remove the face plate.

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5 Remove the shield for the bay into which you are installing the new drive.

Shields

6 If you are replacing a drive, disconnect the drive cables. 7 If there is a shipping thumbscrew installed next to the drive release latch, remove

the thumbscrew.

8 Slide the drive release latch back toward the rear of the case until the unlock icon is

visible.

Unlock icon

9 If you are replacing a drive, slide it forward and out of the drive bay.

10 Set any jumpers on the new drive. See the drive’s documentation for further

instructions.

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11 Slide the new drive into the drive bay. 12 Move the release latch to the right about ¼ inch (6 mm).

13 Align the drive’s screw holes with the release latch’s locking tabs.

Locking tabs

Drive screw holes

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14 Slide the drive release latch toward the front of the case until the lock icon is visible.

Lock icon

15 Follow the instructions in the drive’s documentation to connect the drive cables. 16 If you removed the front cover, replace it. 17 Follow the instructions in “Closing the server case” on page 31.

Installing a hard drive

Use this procedure to add or replace hard drives. The standard server configuration supports as many as three, 1-inch high 3.5-inch hard drives.

A four channel SATA add-in card can be added to the server to support as many as three SATA hard drives or a U320 SCSI add-in card can be added to support as many as three SCSI hard drives. You can purchase additional SATA and SCSI hard drives and add-in cards through your Gateway sales or Technical Support representative.

Important Gateway tests and verifies the operation and compatibility

of the drives it sells. Additional or replacement drives must conform to Gateway standards, especially in a hot-swap or mission-critical environment.

Important Drives connected to the primary and secondary IDE

connectors should be ATA100 drives.

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To install a hard drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 29.

Caution Before you remove a failed drive, use the appropriate

software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

2 Follow the instructions in “Opening the server case” on page 30. 3 If you are replacing a hard drive, disconnect the data cable and power cable from the

drive to be replaced.

4 Slide the drive release latch toward the open side of the case.

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5 If you are replacing a hard drive, slide the old drive out of the drive bay.

6 Set any jumpers on the new drive. See the drive’s documentation for further

instructions.

7 Slide the new drive in, then slide the release latch toward the inside of the case.

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8 Follow the instructions in the drive’s documentation to connect the drive cables. 9 Follow the instructions in “Closing the server case” on page 31.

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Installing memory

For best performance, we recommend that modules be installed in identical pairs. Use 184-pin single-sided or double-sided DDR Dual Inline Memory Modules (DIMM) (DDR266/333/400). DIMMs may also be labeled as PC2100/PC2700/PC3200. First install module pairs into Bank 1A and 2A, then install in Bank 1B and 2B. The server supports as much as 4 GB unbuffered ECC total memory.

Caution For best performance, we recommend that modules be

installed in identical pairs. Use only DDR-266, 333, or 400 compliant, SDRAM unbuffered ECC, DIMM memory modules.

Install memory first into Bank 1A and 2A, then install into Bank 1B and 2B.

Bank 1A and 2A

Bank 1B and 2B

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To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. 2 Follow the instructions in “Opening the server case” on page 30. 3 Pull the plastic tabs away from the sides of the memory module slot. If you are

replacing a memory module, lift the old module out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and

press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 31. 6 Turn on the server, then make sure that the operating system completely loads. If you

receive an error, see “Memory” on page 74.

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Installing a PCI expansion card

A PCI expansion card (sometimes called an add-in card) is a card used in the server to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card.

To replace, add, or reseat a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. 2 Follow the instructions in “Opening the server case” on page 30. 3 If you are replacing a card, disconnect any cables that are attached to the old card. 4 Remove the thumbscrew that secures the expansion card retention cover to the server

case.

Thumbscrew

Caution Do not touch the contacts on the bottom part of the PCI

card. Touching the contacts can cause electrostatic damage to the card.

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5 While holding the retention cover open, remove the expansion card. You can slightly

seesaw the card end-to-end to loosen the card, but do not bend the card sideways.

Caution Do not touch the contacts on the bottom part of the PCI

expansion card. Touching the contacts can cause electrostatic damage to the card.

6 While holding the retention cover open, press the new card into the expansion slot.

You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.

7 Connect any cables to the PCI expansion card following the instructions in the card’s

documentation.

8 Follow the instructions in “Closing the server case” on page 31. 9 See the PCI expansion card’s documentation for software installation instructions.

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Replacing a processor

This server is compatible with Intel® Pentium 4® or Celeron® processors. The server automatically detects the processors each time you turn on the server. Whenever you install a new processor, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 59.

Warning Processors and heat sinks may be hot if the computer has

been running. Before replacing a processor or heat sink, allow them to cool for several minutes.

Caution A heat sink must be installed on the processor. Installing

a processor without a heat sink could damage the processor.

To replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on

page 59.

2 Follow the instructions in “Preventing static electricity discharge” on page 29. 3 Follow the instructions in “Opening the server case” on page 30. 4 Unplug the heat sink’s cooling fan from the system board. 5 Press down on the heat sink locking lever on each side, push them slightly away from

the heat sink, then lift the levers out of the way.

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6 Remove the heat sink.

Important The heat sink phase change material may harden over

time and hold the heat sink securely to the processor. Make sure that you gently twist and lift to release the heat sink from the processor. If the heat sink pulls the processor out of the processor socket, the processor should still be undamaged. Continue with Step 7 of this procedure.

7 Press down on the processor locking lever, push it slightly away from the processor,

then rotate the lever straight up to release the processor.

8 Remove the old processor. 9 Install the new processor into the processor slot. Make sure that the arrow on the

corner of the processor aligns with Pin 1 on the processor socket (the socket corner without a pin hole).

10 Press the processor locking lever down until it clicks into place. 11 Apply thermal grease to the top of the processor, if necessary. 12 Place the heat sink on the processor, then press the heat sink locking levers down

until they click into place.

13 Plug the heat sink’s cooling fan into the system board. 14 Follow the instructions in “Closing the server case” on page 31.

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Replacing the power supply

Warning The power supply in this server contains no

user-serviceable parts. Only a qualified computer technician should service the power supply.

Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

To replace the power supply:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. 2 Follow the instructions in “Opening the server case” on page 30. 3 Disconnect the power supply cables from all components, noting their locations and

orientation. (You will reconnect the cables after you install the new power supply.)

4 Pull the power supply retention clip away from the power supply.

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5 While supporting the power supply with your hand, slide the power supply toward

the front of the case, then out toward the bottom of the case.

6 Install the new power supply, then press the retention clip back against the case. 7 Reconnect the power supply cables. 8 Follow the instructions in “Closing the server case” on page 31.

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Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

To replace the battery:

1 Print the appendix for “BIOS Settings” on page 83. 2 Open the BIOS Setup utility. For instructions, see “Opening the BIOS Setup utility”

on page 58.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity

discharge” on page 29.

5 Follow the instructions in “Opening the server case” on page 30. 6 Locate the old battery on the system board and note its orientation. You will need

to install the new battery the same way.

CMOS

battery

7 Push the battery retention clip away from the battery until the battery pops up, then

remove the old battery. You can use a screwdriver to help lift the battery.

8 Make sure that the positive (+) side of the new battery is facing up, then press the

new battery into the socket until it snaps into place.

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9 Follow the instructions in “Closing the server case” on page 31.

10 Turn on your server, then press F2 when the Gateway logo screen appears during

startup.

11 Restore any BIOS settings that you wrote down in Step 3. 12 Save all your settings and close the BIOS Setup utility.

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Replacing the system board

To replace the system board:

1 Print the appendix for “BIOS Settings” on page 83. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

3 Record any custom BIOS settings on your printout, then close the BIOS utility. 4 Follow the instructions in “Preventing static electricity discharge” on page 29. 5 Follow the instructions in “Opening the server case” on page 30. 6 Remove the memory modules. For instructions, see “Installing memory” on page 41. 7 Remove the PCI expansion cards. For instructions, see “Installing a PCI expansion

card” on page 43.

8 Remove the heat sink and processor. For instructions, see “Replacing a processor” on

page 45.

9 Disconnect the power and data cables from the system board, noting their locations

and orientation. (You will reconnect the cables after you install the new board.) Make sure that you disconnect the intrusion switch cable.

Intrusion switch connector

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Thumbscrew

10 Remove the system board thumbscrew. 11 Slide the system board toward the front of the case, then lift it away from the case.

Important The new system board must have special standoffs

(

pem studs

necessary, use the standoffs from the original system board.

) mounted on the bottom of the board. If

12 Slide the new system board’s standoffs into the keyhole slots, then slide the board

toward the back of the case.

Standoff

Keyhole slot

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13 Lock the system board into place with the thumbscrew. 14 Install the memory, processor, and heat sink, then reconnect the heat sink cooling

fan to the system board.

15 Connect the power and data cables. 16 Install the expansion cards. For more information, see “Installing a PCI expansion

card” on page 43.

17 Follow the instructions in “Closing the server case” on page 31. 18 Turn on your server. 19 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

20 Check BIOS settings to make sure that they detect the server’s new hardware, then

save your changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact Technical

Support. For more information, see “Getting Help” on page 6.

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Replacing the fan

To replace the fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 29. 2 Follow the instructions in “Opening the server case” on page 30. 3 Unplug the case fan from the system board.

Rear fan connector

4 Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting

rivets and sleeves out toward the back of the case.

5 Remove each rivet, then remove the old fan.

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6 Hold the new fan in place while you push the fan’s rivet sleeves into the fan from

the outside of the case, then push the rivets into the sleeves.

7 Reconnect the case fan to the system board. 8 Follow the instructions in “Closing the server case” on page 31.

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Chapter 5

Using the BIOS Setup Utility

■ Open the BIOS Setup utility

■ Update the BIOS

■ Reset the BIOS settings to the factory

defaults

■ Reset the BIOS passwords

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution The options in the BIOS Setup utility have been set at the

factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings”

on page 83.

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

■ Main gives you access to basic information and settings related to your server’s

hardware and configuration.

■ Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

■ Boot gives you access to information and settings for startup features and startup

sequences.

■ Security gives you access to settings related to system access passwords. For more

information, see “Server security” on page 19.

■ Server gives you access to settings for system management, console redirection,

event log configuration, and fault-resilient boot settings.

■ Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from the Gateway Web site, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 83. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

3 Record any custom BIOS settings on your printout, then close the BIOS utility. 4 Download the BIOS update from support.gateway.com. 5 Follow the instructions in the self-extracting BIOS update file. 6 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and

close the BIOS Setup utility.

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Changing jumper settings

You can change the J1D1 jumper settings on the system board to:

■ Recover the BIOS configuration

■ Disable the BIOS Flash write-protect

■ Clear the current system password

■ Clear the CMOS

To change jumper settings

1 Print the appendix for “BIOS Settings” on page 83. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

3 Record any custom BIOS settings on your printout. 4 Follow the instructions in “Preventing static electricity discharge” on page 29. 5 Turn off the server, then disconnect the power cord and all other cables connected

to the server.

6 Open the case. For instructions, see “Opening the server case” on page 30.

Caution Moving the jumper while the power is on can damage your

server. Always turn off the server and unplug the power cord and all other cables before changing the jumper.

7 Place a jumper across the indicated pins of jumper J1D1, as required, for the BIOS

function you want to perform (see the following table).

DCBA

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Item Function/Mode Jumper Setting Configuration

A Normal boot

Recovery boot

B BIOS bootblock

protect

BIOS bootblock unprotect

C Password protect

Password clear

D CMOS normal

CMOS clear

Pins 1 and 2

Pins 2 and 3

Pins 4 and 5

Pins 5 and 6

Pins 7 and 8

Pins 8 and 9

Pins 10 and 11

Pins 11 and 12

The BIOS uses current configuration information and passwords for booting.

The BIOS attempts to recover the BIOS configuration. A formatted BIOS recovery diskette is required.

The BIOS bootblock is in protected mode.

The BIOS bootblock is in unprotected mode and can be updated (flashed) with a current BIOS. For more information, see “Updating the BIOS” on

page 59.

The system password setting is in protected mode.

The system password setting is in unprotected mode.

The CMOS is in normal operation.

The CMOS content is cleared.

8 Follow the instructions in “Closing the server case” on page 31. 9 Turn on your server. Your server completes the action specified by the jumper setting

you made.

10 Turn off the server, then disconnect the power cord. 11 Open the case again. For instructions, see “Opening the server case” on page 30. 12 Return the jumper in its initial setting on J1D1 to change the setting you made in

Step 7 back to the normal setting.

13 Follow the instructions in “Closing the server case” on page 31.

www.gateway.com

Chapter 6

Troubleshooting

■ Get telephone support and training

■ Interpret error messages and codes

■ Troubleshoot

If the suggestions in this chapter do not correct the problem, see “Telephone support” on

page 64 for more information about how to get

help.

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support:

■ Make sure that your server is connected correctly to a grounded AC outlet that is

supplying power.

■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make

sure that all cables are plugged in securely and plugged into the correct port or jack.

■ If you have recently installed hardware or software, make sure that you have installed

it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ The program’s online Help

■ The program’s documentation

■ Your operating system’s documentation

■ The software or hardware manufacturer’s Web site

■ See “Troubleshooting” on page 69.

■ Have your client ID, serial number (located on the back of your server case), and order

number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

■ Make sure that your server is nearby at the time of your call. The technician may have

you follow appropriate troubleshooting steps.

■ Consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs,

tips, and other technical help. You can also use the Web site to e-mail Technical Support. For more information, visit Gateway’s Technical Support Web site at

support.gateway.com

www.gateway.com

Technical support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Gateway Technical Support

Sales, accounting, and warranty

Talk to a Gateway Technical Support representative. (TDD is also available at this number)

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

877-485-1464 (US)

800-846-2000 (US)

888-888-2037 (Canada)

www.gateway.com

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

■ Never remove the side panel while your server is turned on and while the modem

cable and the power cord is connected.

■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the

power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

■ Make sure that you are grounded correctly before opening the server. For more

information about preventing damage from static electricity, see “Preventing static

electricity discharge” on page 29.

■ After you complete any maintenance task where you have to open the server case,

make sure that you close the case and reconnect all cables before you restart your server.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

The power cord or plug is damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support. For more information, see “Telephone support”

on page 64.

www.gateway.com

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Diskette drive 0 seek to track 0 failed

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Make sure that the drive settings are correct.

Error loading operating system

■ The master boot record may be corrupt. For troubleshooting information, see “The

master boot record is corrupted” on page 74.

Hard disk controller failure

■ Make sure that the hard drive cable is connected securely.

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Make sure that the correct drive type is selected.

Hard disk controller failure - press F1 to try reboot

■ The drive controller may be defective. Press F1 to try to restart the server. For more

information about running diagnostics on your hard drive, see your operating system’s documentation.

Insert bootable media device

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Make sure that the drive settings are correct.

■ See “Your server does not recognize an SCSI drive (applies to SCSI configured servers

only)” on page 73 for a possible solution.

Invalid configuration information

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Make sure that the settings are correct.

■ Reset the BIOS. For instructions, see “Changing jumper settings” on page 60.

Invalid partition table

■ The master boot record may be corrupt. For troubleshooting information, see “The

master boot record is corrupted” on page 74.

www.gateway.com

Invalid password

■ Enter your password again. Some passwords are case sensitive.

■ If you do not know the password, you may need to reinstall the software you are trying

to access.

■ System startup passwords are stored in BIOS. If this password has been set and you

do not know it, you may be able to reset the password through system board jumper settings. For instructions, see “Changing jumper settings” on page 60.

Memory errors were detected while the system started up

■ See “Memory errors were detected during server start up” on page 74 for a possible

solution.

Memory size error

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Save the memory configuration.

Missing operating system

■ The master boot record may be corrupt. For troubleshooting information, see “The

master boot record is corrupted” on page 74.

System Event Log Full

■ Clear the event log. To clear or view the event log, restart your server, then open the

BIOS Setup utility by pressing and holding F2 while your server restarts. Select the

Server menu, then select the Event Log Configuration menu.

- OR -

Clear the System Event Log using the System Setup Utility, for more information, see

“Viewing System Event Log information” on page 21.

www.gateway.com

Troubleshooting

First steps

Try these steps first before going to the following sections:

■ Make sure that the power cord is connected to your server and an AC outlet and that

the AC outlet is supplying power.

■ If you use a surge protector or a UPS, make sure that it is turned on and is rated to

handle the power required by your server.

■ If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

■ If an error message appears on the screen, write down the exact message before calling

Gateway Technical Support. For more information, see “Telephone support” on

page 64.

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Check your configuration settings.

■ If an error occurs in a program, see its documentation or online help.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

The power cord or plug is damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact a qualified computer technician.

www.gateway.com

Battery replacement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Correct any discrepancies.

■ Remove the side panel by following the instructions in “Opening the server case” on

page 30, then make sure that all cables inside the case are attached securely. Also, make

sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

Warning To avoid bodily injury, do not attempt to troubleshoot your

server problem if:

■

The power cord or plug is damaged

■

Liquid has been spilled into your server

■

Your server was dropped

■

The case was damaged

Instead, unplug your server and contact Gateway Technical Suppor t or a qualified computer technician.

■ If you have the correct test equipment, make sure that the new battery has power.

Although unlikely, your new battery may be defective.

Beep codes

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code for errors when video is not available for text messages.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

www.gateway.com

Beeps Description Troubleshooting steps

1 The memory refresh circuitry on the

system board is faulty.

Reseat the memory or replace with modules you know are good.

2 Parity cannot be reset. Same as 1 beep.

3 Base memory test failure. Same as 1 beep.

4 System timer is not operational. Remove all expansion cards.

■

If the beep code occurs even when all expansion cards have been removed, the system board may be at fault. Contact Gateway Technical Support.

■

If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

■

5 Processor failure detected.

Set the Retest Processor option to Yes in the BIOS Setup utility.

■

Reseat the processor and start the server again.

■

6 The keyboard controller may be bad.

The BIOS cannot switch to protected mode.

Connect a keyboard that you know is good.

■

If the error occurs when a keyboard is not attached, contact Gateway Technical Support.

7 The processor generated an exception

Same as 5 beeps.

interrupt.

8 The server’s video memory is faulty.

This is not a fatal error.

9 The ROM checksum value does not

The system board may be faulty. Call Technical Support.

Same as 4 beeps.

match the value encoded in the BIOS.

10 The shutdown register for CMOS RAM

Same as 4 beeps.

failed.

11 General BIOS ROM error. Update the BIOS. For instructions, see

“Updating the BIOS” on page 59.

www.gateway.com

BIOS

The settings in the BIOS Setup utility are not retained

■ Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on

page 49.

CD drive

Your server does not recognize a CD or the CD drive

■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while

your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 57.

■ Reinstall the device driver. For instructions, see “Using your System Companion CD”

on page 20.

■ Turn off your server, then make sure the drive cables are connected correctly. For

instructions, see “Installing a CD or diskette drive” on page 33.

Your CD drive tray does not open

■ Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive

tray opens.

■ If this problem happens frequently while the server is turned on, the drive may be

defective.

Diskette drive

The diskette drive is not recognized

■ Restart your server.

■ Turn off your server, then make sure that the drive cables are connected correctly.

For instructions, see “Installing a CD or diskette drive” on page 33.

The diskette drive LED is lit continuously

■ Remove the diskette from the drive. If the light stays on, try restarting your server.

■ Turn off your server, then remove the combination drive and push it in again to make

sure the drive is seated correctly. For instructions, see “Installing a CD or diskette drive”

on page 33.

www.gateway.com

Expansion cards

Your server does not recognize an expansion card

■ Restart your server.

■ Make sure that you have installed the necessary software or driver. For instructions,

see the card’s documentation.

■ Reseat the expansion card. For instructions, see “Installing a PCI expansion card” on

page 43.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

■ If a diskette is in the diskette drive, eject it and restart your server by pressing the

reset button.

■ Restart your server by pressing the reset button.

■ Turn off your server, then make sure the drive cables are connected correctly. For

instructions, see “Installing a hard drive” on page 37.

■ Run a verification from the SCSI BIOS. This applies only if your configuration includes

a SCSI hard drive.

■ If your server has been subjected to static electricity or physical shock, you may need

to reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that you r hard drive has an active partition. For more information, see “The

master boot record is corrupted” on page 74.

Your server does not recognize an SCSI drive (applies to SCSI configured servers only)

■ Make sure that the SCSI controller is enabled in the BIOS Setup utility.

■ Reinstall the device driver. For instructions, see “Using your System Companion CD”

on page 20.

■ Change the drive’s SCSI address to one that is not being used by your server. For more

information about SCSI device configurations, see your drive’s documentation.

■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the

SCSI controller’s documentation.

■ Turn off your server, then make sure the drive cables are connected correctly. For

instructions, see “Installing a hard drive” on page 37.

www.gateway.com

The master boot record is corrupted

■ In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

■ At a DOS command prompt, type fdisk/mbr, then press ENTER.

Internet

Keyboard

Liquid has been spilled into the keyboard

■ If you spilled liquid in the keyboard, turn off your server and unplug the keyboard.

Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory

Memory errors were detected during server start up

■ Open your server and make sure that the memory modules are installed correctly. For

instructions, see “Installing memory” on page 41.

■ A memory module may be defective. If possible, try another memory module and

see if the error repeats.

www.gateway.com

Modem (telephone dial-up)

Monitor

Your server is running but there is no picture

■ Adjust the brightness and contrast controls to the center position.

■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on,

the power LED should be lit.

■ Check the port and cable for bent or damaged pins.

■ Connect your monitor to another computer, or connect a monitor that you know

works to your server.

www.gateway.com

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

■ The monitor is not positioned too close to another monitor, electric fan, or fluorescent

light.

■ You demagnetize the screen using the monitor’s degauss feature. For more information

on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

You press the power button, but the server does not turn on

■ If the power button LED is green, the server is turned on, but you may not be seeing

an image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.

■ If your server is plugged into a surge protector or UPS, make sure that the surge

protector or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

■ Make sure that the electrical outlet is working by plugging a working device, such as

a lamp, into the outlet, then turning it on to test the outlet.

■ Open your server and make sure that the power supply cable and power button cable

are connected correctly to the system board.

When you turn on the server, it makes several short beeps

■ The short beeps indicate the server has encountered some type of error. See “Beep

codes” on page 70.

www.gateway.com

Processor

Your server does not recognize a new processor

■ Make sure that the processor is fully seated in its socket. The processor should be

recognized automatically if it is installed correctly.

www.gateway.com

Appendix A

Server Specifications

System specifications

The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

Case size

Weight

Fans

Ports

Drives (standard)

Power supply

Operating systems

7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)

Varies by configuration. A fully loaded server weighs about 30 lbs. (13.6 kg)

■

Chassis fan (speed adjustable)

■

CPU heat sink fan (speed adjustable)

■

PS/2 keyboard or mouse (2)

■

USB (3)

■

Serial (9-pin) (1)

■

VGA (1)

■

LAN (2) (RJ-45)

■

3.5-inch diskette

■

250 W

■

100–127 volts (V) ~ at 50/60 Hertz (Hz); 7.0 amperes (A) maximum

■

200–240 V ~ at 50/60 Hz; 3.5 A maximum

■

IEC inlet receptacle

Supports Windows 2000 Server and Windows Server 2003

Compatible with:

■

Windows NT

■

Novell NetWare 6

www.gateway.com

System board specifications

Processor

Chipset

Memory

PCI devices/slots

VGA

LAN

mPGA478 package

800/533/400 MHz system bus

Supports either 1 Intel Pentium 4 or 1 Intel Celeron CPU

Intel 827210

■

Intel 827210 Memory Controller Hub (MCH) (Northbridge)

■

Intel 6300ESB I/O controller (Southbridge)

■

Intel 82802AC 8 Megabit Firmware Hub (FWH)

■

Four 184-pin DDR SDRAM Dual Inline Memory Module (DIMM) slots support as much as 4 GB unbuffered ECC system memory

■

Support for single-sided or double-sided DIMMs (DDR266/333/400)

■

To run DDR400 memory at full speed use an Intel Pentium 4 processor with 800 MHz system bus frequency.

■

To run DDR333 memory at full speed use an Intel Pentium 4 processor with 533 MHz system bus frequency. Note: DDR333 memory will run at 320 MHz frequency when you use an Intel Pentium 4 processor with system bus frequency of 800 MHz.

■

To run DDR266 memory use with an Intel Pentium 4 processor with 400 MHz or 533 MHz system bus frequency only.

Three PCI-X 64-bit PCI slots

One 32-bit PCI slot

On-board ATI Rage XL

■

8 MB SDRAM

■

1600 × 1200 (2D) max

■

1024 × 768 (3D) max

■

One Intel 82547EI Platform LAN Connect (PLC) device for 10/100/1000 Mbps Ethernet LAN connectivity

■

One Intel 82551QM device for 10/100 Mbps Ethernet LAN connectivity

SCSI

ACPI

■

Optional add-in Ultra 320 SCSI controller card through the PCI slot.

ACPI compliance

Supports:

■

www.gateway.com

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Operating: 41° to 95°F (5° to 35°C) Maximum rate of change: 18°F

(10°C) per hour

Non-operating: -40° to 158°F (-40° to 70°C)

Humidity Non-operating: 95% relative (non-condensing) at 80° F (30° C)

Operating shock No errors with a half sine wave shock of @ G (with 11 millisecond

duration)

Package shock Operations after a 30-inch (76.2-cm) fall. Cosmetic damage may be

present (chassis weight 30 lbs/13.6 kg)

ESD +/- 15 kV per Intel environmental test specification

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com also has links to additional Gateway documentation and detailed specifications for your server.

www.gateway.com

. The eSupport page

Appendix B

BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select menus and submenus to display setting information.

BIOS menu BIOS submenu Setting Value

Main

System Time

System Date

Advanced

CPU Configuration Ratio CMOS Setting

VID CMOS Setting L3 Cache Max CPUID Value Limit Hyper Threading Technology

IDE Configuration ATA Configuration

■

Map PATA to Legacy ATA, Config SATA

SATA Controller Enhanced Mode

P-ATA Channel Selection

S-ATA Ports Definition

Floppy Configuration

■

Primary IDE Master

■

Primary IDE Slave

■

Secondary IDE Master

■

Secondary IDE Slave

■

Third IDE Master

■

Fourth IDE Master

Hard Disk Write Protect

IDE Detect Time Out (Sec)

ATA(PI) 80Pin Cable Detection

Floppy A

www.gateway.com

BIOS menu BIOS submenu Setting Value

Advanced (cont.)

SuperIO Configuration

ACPI Configuration ACPI Aware O/S

Advanced ACPI Configuration

Event Log Configuration

USB Configuration USB Function

PCI Configuration On-Board Video

Onboard Floppy Controller Serial Port1 Address Serial Port2 Address

ACPI 2.0 Features ACPI APIC support AMI OEMB table Headless mode Remote Access

ECC Event Logging PCI Error Logging

Legacy USB Support Port 64/60 Emulation USB 2.0 Controller USB 2.0 Controller Mode USB Beep Message

On-Board LAN1 LAN1 PXE On-Board LAN2 Slot 1 Option ROM Slot 2 Option ROM Slot 3 Option ROM Slot 6 Option ROM

Boot

Boot Settings Configuration

Quick Boot Quiet Boot Add On ROM Display Mode Bootup Num-Lock PS/2 Mouse Support POST Error Pause Hit <F2> Message Display Extended Memory Test Scan User Flash Area

www.gateway.com

BIOS menu BIOS submenu Setting Value

Boot (cont.)

Boot Device Priority 1st Boot Device

2nd Boot Device 3rd Boot Device 4th Boot Device

Hard Disk Drives 1st Drive

Removable Drives 1st Drive

CD/DVD Drives 1st Drive

Security

Change Supervisor Password

Change User Password

Clear User Password

Boot Sector Virus Protection

Secure Mode Boot

Diskette Write Protect

NMI Control

Server

System Management

Serial Console Features

Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Ver sion BMC Device ID BMC Firmware Revision BMC Device Revision SDR Revision

BIOS Redirection Port Baud Rate Flow Control Ter mi na l Ty pe

www.gateway.com

BIOS menu BIOS submenu Setting Value

Server (cont.)

Event Log configuration

Clear All Even Logs Event Logging Critical Event Logging

Assert NMI on PERR Assert NMI on PERR AC Link FRB-2 Policy Late POST Timeout Hard Disk OS Boot Timeout PXE OS Boot Timeout FRB-4 Policy LAN Console Support

www.gateway.com

Appendix C

Safety, Regulatory, and Legal

Information

■ Safety information

■ Legal and Regulatory Information

Important safety information

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Warning Always follow these instructions to help guard against

personal injury and damage to your Gateway system.

Setting up your system

■

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator.

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If you r sy ste m is fit ted wit h a T V Tuner, c abl e, or sa tellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use

■

Do not wal k on the pow er c ord or a llo w an ythin g to res t on it .

■

Do not spill anything on the system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

■

When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

www.gateway.com

Warning To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

Regulatory compliance statements

United States of America

Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment to an outlet on a different circuit from that to which the receiver is connected

■

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

Telecommunications per part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

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If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023

Products:

■

Gateway 9210

For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution Changes or modifications not expressly approved by

Gateway could void the FCC compliance and negate your authority to operate the product.

Canada

Industry Canada (IC) Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

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Telecommunications per Industry Canada CS03 (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Warning To avoid electrical shock or equipment malfunction do not

attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Number (RE N) assign ed to each t erm ina l de vice pr ovi des an i ndi cat ion of t he maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

California Proposition 65 Warning

Warning This product contains chemicals, including lead, known to

the State of California to cause cancer, birth defects, or reproductive harm.

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at

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damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential

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accessories

safety precautions

add-in card

see card

adding

see installing administrator password Advanced menu

BIOS Setup utility alerts

setting up LAN Automated troubleshooting system 65

back view 4 battery

replacing

troubleshooting 70 beep codes 70 BIOS

disabling Flash write protect

recovering 60

resetting 60

resetting passwords 60

settings 83

troubleshooting 72

updating 59 BIOS Setup utility 57

menus 58, 84

opening 58

passwords 19, 60

recording configuration 18

settings 84

troubleshooting 72 Boot menu

BIOS Setup utility

card

installing

PCI expansion bracket 4

slot location 5, 43

troubleshooting 73 case

cleaning

closing 31 opening 30

Gateway Systems Manager System Companion 6, 20 troubleshooting 72

CD drive

installing location 3 troubleshooting 72

chassis intrusion switch

connector

cleaning

case keyboard 17 screen 17

closing

case

CMOS

clearing resetting 60

CMOS battery

see battery

configuration

recording BIOS

connections

CPU power diskette drive 5 front panel USB 5 IDE 5 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 power 4, 5 PS/2 4 SATA 5 serial RJ-45 4 USB 4 VGA 4

control panel

location

cover panels

removing

CPU

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Gateway 9210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Unpacking

Front

Back

System board

Connectors

Getting Help

System Companion CD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Starting your server

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Systems Manager

Server security

Using BIOS security passwords

Using your System Companion CD

Using the System Setup Utility

Viewing System Event Log information

Viewing Sensor Data Records

Viewing Field Replaceable Unit information

Setting up remote access

Setting up remote LAN access

Setting up LAN alerts

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing drives

Installing a CD or diskette drive

Installing a hard drive

Installing memory

Installing a PCI expansion card

Replacing a processor

Replacing the power supply

Replacing the CMOS battery

Replacing the system board

Replacing the fan

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Changing jumper settings

Troubleshooting

Telephone support

Before calling Gateway Technical Support

Technical support

Telephone numbers

Safety guidelines

Error messages

Troubleshooting

First steps

Battery replacement

Beep codes

BIOS

CD drive

Diskette drive

Expansion cards

Hard drive

Internet