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Gateway 995 Server
user'sguide
Contents
1 Checking Out Your Gateway 995 Series Server. . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
With front cover (door open) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Without front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring the on-board SCSI controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 24
Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the FRU/SDR Load utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
i
4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Installing the server handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the top rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the top front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the inside panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Installing power supply components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Replacing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Adding a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Replacing the power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Installing fan components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Replacing the fan cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Replacing the fan cage board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the hot-swap hard drive cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Replacing the media drive bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Replacing the CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Installing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Installing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Replacing a hot-swap expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Replacing a standard expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Replacing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Replacing the processor board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
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Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 157
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
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iv
Checking Out
Your Gateway
995 Series Server
Read this chapter to learn:
■ Where drives, ports, jacks, and controls are located
■ Where system board components are located
■ What help resources are available
1
1
Chapter 1: Checking Out Yo ur Gateway 995 Series S erver
USB port
n
N
i
Front
With front cover (door open)
Front panel controls
Sleep button
Serial RJ-45
Tape drive bay
Server ID indicator
Server ID
button
Diskette drive
CD drive
Front panel controls
Hot-swap hard drives
Reset button
Power butto
on-maskable
nterrupt bu tton
System
fault
indicator
2
LAN 1
indicator
LAN 2
indicator
www.gateway.com
Power indicator
Hard drive
activity indicator
Without front cover
Serial RJ-45 jack
Front panel controls
n
Non-maskable
Front
Power supply bays
Tape drive bay
CD drive (optional)
Diskette
drive
(optional)
Front panel controls: ports and buttons
interrupt button
USB port
Serial RJ-45 jack
Sleep
button
Server ID
button
USB port
Hot-swap hard drives
Power butto
Reset button
www.gateway.com
3
Chapter 1: Checking Out Yo ur Gateway 995 Series S erver
Server ID indicator
Front panel controls: indicators
Hard drive activity indicator
LAN 2 (1 Gb) indicatorLAN 1 (10/100) indicator
System fault indicator
Power indicator
4
www.gateway.com
Back
Hot-swap
32-bit and
Parallel port
LAN 1 (10/1 00 Mb) jac k
)
S
i
Back
AC power connections
I/O connectors
I/O connectors
64-bit PCI
expansion
64-bit PCI
expansion
erver ID
ndicator
PS/2
keyboard
port
PS/2 mouse
port
Serial
port
www.gateway.com
VGA
port
USB ports
LAN 2 (10/100/1000 MB
jack
5
Chapter 1: Checking Out Yo ur Gateway 995 Series S erver
M
Interior
Processor so ckets Fans
emory boar d
32-bit and
64-bit PCI
expansion
Hot-swap
hard drive
cage
Hot-swap
64-bit PCI
expansion
Power
supply
cage
6
www.gateway.com
System board
System board
Serial B
port
Front panel
Fan signal
Hot-swap
64-bit PCI
expansion
SCSI
channel A
64-bit PCI
expansion
SCSI
channel B
32-bit PCI
expansion
Diskette
drive
IDE
I/O connectors
CMOS
battery
System board power
control
System board
primary power
System board
secondary
power
www.gateway.com
7
Chapter 1: Checking Out Yo ur Gateway 995 Series S erver
Getting Help
In addition to your operating system’s documentation, you can use the
following information resources to help you use your server.
Server Companion CD
The Server Companion CD contains drivers, utilities, and documentation for your
server and related hardware. It can also perform an automated installation of
your Microsoft
Your Server Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your
server.
Visit the Gateway Web site at support.gateway.com for:
■ Technical documentation and product guides
®
Windows® operating system. For more information, see Using
■ Technical tips and support
■ Updated hardware drivers
■ Order status
■ Frequently asked questions (FAQs)
T elephone support
You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 120.
8
www.gateway.com
Setting Up Your
Server
Read this chapter to learn how to:
■ Use your server safely
■ Install your server into a cabinet
■ Start and turn off your server
■ Set up your operating system
2
9
Chapter 2: Setting Up Y our Server
Setting up the hardware
To make sure that your working environment is safe:
■ Use a clean, dry, stable cabinet mount for your server.
■ Use a UPS with surge protection for protection from power outages and
power spikes.
Warning Your server comes with 3-wire AC power cords fitted with
the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cords.
■ Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.
■ Keep your server and magnetic media away from equipment that
generates magnetic fields, such as unshielded stereo speakers. Strong
magnetic fields can erase data on both diskettes and hard drives. Even a
telephone placed too close to the server may cause interference.
10
Important Keep the server boxes and packing material in case you
need to ship the server.
www.gateway.com
Protecting from power source problems
Protecting from power source
problems
Line conditioners and uninterruptible power supplies can help protect your
server against power source problems.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
Some uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,
contact Gateway Technical Support, Gateway Sales, or visit
accessories.gateway.com
support, see “Telephone support” on page 120.
. For more information on contacting technical
www.gateway.com
11
Chapter 2: Setting Up Y our Server
Mounting your server into a cabinet
To mount your server into a server cabinet, follow the instructions included
in the rail kit box.
Warning To avoid injury when mounting the server into a cabinet,
use only a mechanical lif ting aid or anothe r person to help
lift the server.
Do not try to move or lift the server by the handles on the
power supplies.
12
www.gateway.com
Starting your server
Power
Before you start your server for the first time:
■ Make sure that the server and monitor are plugged into a power outlet or
UPS and that the UPS (if you are using one) is turned on.
■ Make sure that all cables are connected securely to the correct ports and
jacks on the back of the server.
Warning When you connect peripheral device s to t he server , m ak e
sure that your server and devices are turned off and the
power cords are unplugged.
To start the server:
1 Connect all peripheral devices to the server, such as a monitor, keyboard,
and mouse.
2 Press the power button.
Starting your server
When the powe r
indicator is...
Green (steady on) The server is turned on.
Green (blinking) The server is in sleep mode.
Off The server is turned off.
It means...
www.gateway.com
indicator
Power
button
13
Chapter 2: Setting Up Y our Server
When the syst em
It means...
fault indicator is...
Green (steady on) The server is operating normally.
Green (blinking) The server is operating in a degraded condition.
Orange (steady on) The server is in a critical or unrecoverable condition.
Orange (blinking) The server is in a noncritical condition.
Off POST failure or full system stop.
If nothing happens when you press the power button:
■ Make sure that the power cables are plugged in securely and that your
UPS (if you are using one) is plugged in and turned on.
■ Make sure that the monitor is connected to the server, plugged into
the power outlet or UPS, and turned on. You may also need to adjust
the monitor’s brightness and contrast controls.
■ If you cannot find the cause of the power loss, contact Gateway
Technical Support. For more information, see “Getting Help” on
page 8.
3 The first time you turn on the server, any pre-installed operating system
may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages and emits audible beep codes. Write down any error
messages that you see, then see “Error messages” on page 124 and “Codes” on
page 127 for troubleshooting information.
14
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Starting your server
When you see “Press <F2> to enter Setup” you can press these keys to change
the standard POST routine:
To... ...Press
Abort the memory test during POST
Resume after a POST error is displayed
Enter the BIOS Setup utility during POST
Open the boot menu
Boot from a network using Preboot Execution
Environment (PXE)
Remove the splash sc ree n in ord er to vi ew di agn os tic
messages
Enter the Adaptec SCSISelect Utility during POST
SPACEBAR
F1
F2
F10
F12
ESC
CTRL+A
T urning off your server
Every time you turn off your server, first shut down the operating system. You
may lose data if you do not follow the correct procedure.
To turn off the server:
1 See the operating system’s documentation or online help for instructions
on shutting down the operating system. Whenever possible, you should
use the operating system’s shut down procedure instead of pressing the
power button.
Warning The power button on the server does not turn off server
AC power . To remove AC power from the server, you must
unplug the AC power cords from the wall outlet or power
source. The power cords are considered the disconnect
device to the main (AC) power.
2 If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
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Chapter 2: Setting Up Y our Server
Setting up the operating system
If you ordered your server with the operating system already installed by
Gateway, it is completely installed and the basic settings are already configured.
See your operating system’s documentation for instructions on configuring
advanced settings for your specific network.
If you are installing an operating system because it was not already installed
by Gateway, see the appropriate installation guide for instructions. For help in
configuring your operating system, see “Telephone support” on page 120.
Configuring the on-board SCSI controller
Your server has an onboard SCSI controller with two channels (A and B). The
controller includes a configuration utility that lets you configure SCSI controller
and device settings.
To run the SCSI configuration utility:
1 During POST, press CTRL+A when you see “Press <Ctrl><A> for
SCSISelect(TM) Utility”
2 Follow the on-screen instructions to configure settings.
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Maintaining Your
Server
Read this chapter to learn how to:
■ Care for your server
■ Record the BIOS configuration
■ Manage your server and network
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Chapter 3: Maintaining Y our Server
Caring for your server
To extend the life of your server:
■ Be careful not to bump or drop your server.
■ When transporting your server, we recommend that you put it in the
original packaging materials.
■ Keep your server and magnetic media away from equipment that generates
magnetic fields, such as unshielded speakers.
■ Avoid subjecting your server to extreme temperatures. Do not expose your
server to heating ducts or other heat-generating objects. Damage caused
by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.
■ Keep all liquids away from your server. When spilled onto server
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■ Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms and can cause the server to overheat.
Cleaning your server
Keep your server clean and the vents free from dust.
Cleaning tips
■ Always turn off your server and other peripheral devices before cleaning
any components.
Warning When you shut down your server, the power turns off, but
some electrical current still flows through your server. To
avoid possible injury from electrical shock, unplug the
power cords and all other cables connected to the server.
■ Use a damp, lint-free cloth to clean your server and other parts of your
server system. Do not use abrasive or solvent cleaners because they can
damage the finish on components.
■ Keep the cooling vents free of dust. With your server turned off and
unplugged, brush the dust away from the vents with a damp cloth, but
be careful not to drip any water into the vents.
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Caring for your server
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard
upside down to let the liquid drain. Let the keyboard dry completely before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it. Keyboard damage resulting from spilled liquids is not covered
by your warranty.
Cleaning the screen
If your computer screen is a flat panel display, use only a damp, soft cloth to
clean it. Never spray water directly onto the screen.
Warning The compute r screen is made of sp ecially coat ed glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
- OR -
If your computer screen is not a flat panel display, use a soft cloth dampened
with glass cleaner to clean the screen. Never spray cleaner directly onto the
screen.
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen
the life of the drive. To maintain the drive’s reliability:
■ Clean the drive monthly with the cleaning cartridge included with
the drive.
■ Remove the tape from the drive whenever the drive is not in use.
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Chapter 3: Maintaining Y our Server
Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from
the hard drive. Startup diskettes are diskettes that let you start the server and
attempt to fix the problem. See your operating system’s documentation or
online help for instructions on creating startup diskettes.
Some operating systems also let you create an emergency repair diskette to back
up critical operating system files. See your operating system’s documentation
or online help for instructions on creating and using an emergency repair
diskette.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for
system recovery, you should record your BIOS configuration after you have your
server set up and working.
To record your BIOS configuration:
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1 Print the appendix for “BIOS Settings” on page 151.
2 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
3 Record the BIOS settings on your printout.
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System administrat ion
System administration
Gateway Server Manager
Gateway Server Manager lets you manage multiple computers on a Windows™
network from a single window, then implement commands and policies across
the network with a single action. With Gateway Server Manager, you can run
system management tasks which are triggered by certain events or conditions.
Printed documentation comes with the Gateway Server Manager CD. You can
find additional documentation in the program’s online help.
Server security
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords.
Set up an administrator password to prevent unauthorized access to the BIOS
Setup utility.
For information about resetting BIOS passwords, see “Resetting BIOS
passwords” on page 118.
To set the BIOS security passwords:
1 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
2 Select the Security menu.
3 Select Administrator Password.
4 Type the password and press ENTER, then type it again and press ENTER.
5 Save your changes and close the BIOS Setup utility.
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Chapter 3: Maintaining Y our Server
To remove a BIOS security password:
1 Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.
4 For the new password, leave the password field blank, then press ENTER.
The password is removed.
Tips & Tricks Passwords can also be cleared using jumpers on the
system board. For instructions, see “Resetting BIOS
passwords” on page118.
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Identifying your s erver
Identifying your server
While you are working on a cabinet that contains several servers, it can be
difficult to keep track of which server or servers you are currently working on.
The Server ID indicators are blue LEDs that you can turn on to help you locate
the correct server. For the Server ID indicators to turn on, the server does not
need to be turned on, but it does need to be plugged in. Your server has one
indicator on the front, and one indicator on the back.
To turn on the server indicator:
1 Press the server ID button. The two blue server ID indicators turn on (one
on the front, one on the back).
2 To turn off the indicators, press the server ID button again.
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Chapter 3: Maintaining Y our Server
Updating the baseboard management controller firmware
The baseboard management controller (BMC) performs several system
management functions such as:
■ Monitoring server components and sensors
■ Managing nonvolatile storage for the system event log and sensor data
records
■ Interfacing with the emergency management port (serial RJ-45 on the back
panel) and LAN 1 jack to send alerts and interact with remote management
systems.
■ Providing the main front panel controls (such as power and reset).
You should update the BMC firmware only when Gateway Technical Support
has instructed you to update it.
To update the BMC firmware:
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1 Download the BMC update file from support.gateway.com.
2 Follow the instructions included with the update file.
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