Gateway 8300 User Manual

Gateway ALR

8300 User’s

Guide

Part #8504080

A MAN SYS US 8300 USR GDE R1

12/98

Notices

Copyright © 1998 Gateway 2000, Inc.

All Rights Reserved

610 Gateway Drive

N. Sioux City, SD 57049 USA

%PP 6MKLXW 6IWIVZIH

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

8VEHIQEVO %GORS[PIHKQIRXW

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Copyright © 1998 Advanced Logic Research, Inc. (ALR)

All Rights Reserved

9401 Jeronimo

Irvine, CA 92618 USA

%PP 6MKLXW 6IWIVZIH

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

8VEHIQEVO %GORS[PIHKQIRXW

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents
Preface .....................................................................................	iii
Conventions used in this guide ..............................................................	iv
Safety instructions ..................................................................................	iv
Additional information sources .............................................................	vi
The Gateway Support Center..........................................................	vi
Getting Started .........................................................................	1
Before You begin ....................................................................................	2
Setting up the system...............................................................................	2
Inspecting the contents.....................................................................	3
Setting up the server .........................................................................	3
Starting the system ..................................................................................	4
Quick check ......................................................................................	5
Troubleshooting guidelines .............................................................	6
System Features .....................................................................	7
Basic features...........................................................................................	8
Front panel ...............................................................................................	9
Buttons............................................................................................	10
Internal 3.5-inch drive bay .............................................................	10
LED indicators ...............................................................................	10
5.25-inch drive bays .......................................................................	11
Bezel doors and keylock ................................................................	11
RAID bay backplane......................................................................	11
3.5-Inch LVD SCA drive bays ......................................................	11
3.5-inch diskette drive ....................................................................	11
Rear panel ..............................................................................................	12
Power supplies................................................................................	13
Fans.................................................................................................	14
Chassis keylock ..............................................................................	14
Expansion slot cover plates............................................................	14
I/O ports ..........................................................................................	14
Operating systems .................................................................................	15
Maintaining and Cleaning Your System ................................	17
Maintaining the system .........................................................................	18

Contents i

Maintaining the hard drive ............................................................	18
Computer Virus notice...................................................................	20
Cleaning the system ..............................................................................	22
Cleaning the mouse........................................................................	22
Cleaning the keyboard ...................................................................	22
Cleaning the monitor screen..........................................................	23
Cleaning the computer and monitor cases ....................................	23
Appendix .................................................................................	25
Acronyms and abbreviations................................................................	26
Terms and definitions ...........................................................................	30
Regulatory compliance statements.......................................................	34
FCC notice .....................................................................................	34
Industry Canada notice ..................................................................	35
CE notice........................................................................................	35
VCCI notice ...................................................................................	36
Australia/New Zealand notice.......................................................	36
Index .......................................................................................	37

ii Gateway ALR 8300 User’s Guide

Preface

Conventions used in this guide ..............................	iv
Safety instructions ..................................................	iv
Additional information sources..............................	vi

			Conventions used in this guide
			Throughout this guide, you will see the following conventions:
			Convention			Description
			ENTER			Keyboard key names are printed in small
						capitals.
			CTRL+ALT+DEL			A plus sign indicates that the keys must be
						pressed simultaneously.
			5AJKF			Commands to be entered, options to
						select, and messages that appear on your
	Warning!					monitor are printed in bold.
	Do not attempt to service		User’s Guide			Names of publications and files are printed
	the system yourself except					in italic.
	as explained elsewhere in
						An important informs you of special cir-
				Important!
	the system documentation.
						cumstances.
	Adjust only those controls
	covered in the instructions.
						A caution warns you of possible damage
				Caution!
	Opening or removing					to equipment or loss of data.
	covers marked “Do Not
						A warning indicates the possibility of per-
				Warning!
	Remove” may expose you					sonal injury.
	to dangerous electrical
	voltages or other risks.
			Safety instructions
	compartments to qualified
	Refer all servicing of those
	service personnel.		Observe the following safety instructions when using your system:

•Follow all instructions marked on the system and in the documentation.

•When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.)

•Do not use this product near water or a heat source, such as a radiator or heat register.

•Do not spill anything on or into the system. The best way to avoid spills is to avoid eating and drinking near your system.

•Make sure you set up the system on a stable work surface.

ivGateway ALR 8300 User’s Guide

•Openings in the computer cabinet are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

•Use the voltage setting for your area. The voltage selector switch is set at the factory to the correct voltage.

•As a safety feature, this system is equipped with a 3-wire power cord to ensure that the product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

•Do not walk on the power cord or allow anything to rest on it.

•If you use an extension cord with this system, make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

•There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

•Unplug the system from the wall outlet and refer servicing to qualified personnel if:

•The power cord or plug is damaged.

•Liquid has been spilled into the system.

•The system does not operate properly when the operating instructions are followed.

•The system was dropped or the cabinet is damaged.

•The system’s performance changes.

Preface v

Additional information sources

Along with this manual and your user’s guide, you can find additional information by using the following sources.

The Gateway Support Center

Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:

•Hardware driver (including BIOS) and software application updates

•An expanded glossary

•Technical tips

•Service Agreement information

•Technical documents and component information

•Frequently Asked Questions (FAQ)

•Online access to Tech Support

vi Gateway ALR 8300 User’s Guide

1

Getting Started

Before You begin.....................................................	2
Setting up the system...............................................	2
Starting the system...................................................	4

Before You begin

Congratulations on your purchase. With the arrival of your new system, you are probably eager to assemble the computer and have it operating. This section helps you:

•Assemble the system

•Connect the monitor and keyboard

•Start up the system

Carefully read and follow these instructions to ensure that your system operates correctly.

Setting up the system

Before you begin, you need to find and prepare the space the server will occupy.

•Prepare a clean, flat, and firm surface for the server. Allow at least three inches at the rear of the chassis for cabling and air circulation.

•Protect the server from extreme temperature and humidity. Do not expose the computer to direct sunlight, heater ducts, and other heat-generating objects.

•Keep the system away from equipment that generates magnetic fields. Even a telephone placed too closely to the system may cause interference.

•Protect the system against AC power spikes by using a 3-prong, 115-V or 230-V (depending on the voltage supplied in your locality) power cord, and an AC surge control power strip. The system includes a TAC400 power supply. The power supply ships with a single module and can support up to two modules. The system requires a separate wall outlet for each power supply module. If both modules are installed, the power supply provides N+1 redundancy and hot-swap capability.

2 Gateway ALR 8300 User’s Guide

Inspecting the contents

Unpack the carton and inspect the contents. Standard systems include the following items:

•Server unit

•Power cables

•User’s guide

•Maintaining and troubleshooting guide

•Utilities

•Enhanced keyboard

Check the packing list to ensure that all equipment and associated manuals are included in your shipment. Inspect everything carefully.

Setting up the server

Refer to Figure 1 and the following procedures when connecting optional peripherals to your system.

Figure 1: Connecting Peripherals

Important!

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Important!

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Getting Started 3

Caution!

When hot-swapping power supply modules, always unplug the module from the wall outlet before attempting to remove the module.

Warning!

For safety reasons, both upper and lower bezel doors must be closed and locked while the system is running.

To Connect Peripherals

1.Connect the keyboard (orange) and mouse (purple) to their respective ports using the pictures and color coding on the back panel as a guide.

2.Connect the monitor video cable (blue connector) to the matching blue video port. The location of the port may vary depending on whether you use the integrated video or a video card.

3.Connect the monitor power cable to an AC outlet or, preferably, a surge control outlet station.

4.Verify that the voltage selector switch on the power supply module is set for the proper voltage (115V or 230V). If the system includes two power supply modules, each module has a voltage selector switch and connects independently to the building power.

5.Connect the power cable to the AC-in power socket on the power supply module. If the system includes both modules, there is an AC-in power socket on each module.

6.Connect the other end of the power cable(s) to an AC outlet.

Starting the system

Press the on/off switch on the front panel to start the system (see “Front panel” on page 9 for the location of the power button). The green LED on the front panel lights.

If you turn off the system, you must wait at least ten seconds before you turn the system back on.

The system self-checks the memory even if the monitor is not connected. If the monitor is connected and on, the screen displays the start-up sequence, including:

•If more than one processor is installed, the system displays which processor it is currently testing.

4 Gateway ALR 8300 User’s Guide

•If any errors are encountered, the system displays them on the monitor.

•If a monitor is not connected or the system is unable to display an error, an error beep code sounds.

If the system encounters an error, it is most likely a nonfatal one, meaning the system will function until the error is corrected (usually through the BIOS Setup). In the rare case of a fatal error, see “Quick check” on page 5 below. If the information in this guide does not solve the problem, check your Maintaining and Troubleshooting the Gateway ALR 8300 Server for additional troubleshooting information.

Quick check

Sometimes, the simplest things can cause trouble. To avoid unnecessary service calls, be sure you check over the basics before you call for support. If the system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs within an application, consult the documentation supplied with the software.

This section identifies solutions to common problems.

Looking things over

In any complex system, there is potential for a forgotten connection, a forgotten switch, or a loose connector. If you try to start up the server and it does not start up, perform the following checks:

•Is each power cord connected to the server unit and an AC outlet?

•Is the AC outlet supplying power?

•If you use a power strip, is it turned on? Is the circuit breaker set?

•Does the voltage selection switch on the system power supply module(s) reflect the proper voltage?

Important!

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Important!

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Getting Started 5

Verifying your configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. The BIOS Setup utility, configuration fields, and the options for those fields are described in the Maintaining and Troubleshooting the Gateway ALR 8300 Server.

Troubleshooting guidelines

As you troubleshoot the system, keep the following guidelines in mind:

•Never remove the system covers while the system is on.

•Do not attempt to open the monitor. It is extremely dangerous. Even if the monitor power is disconnected, stored energy in the monitor components can cause a painful or harmful shock.

•If a peripheral such as the keyboard, mouse, drive, or printer does not work, ensure that all connections are secure.

•If the screen displays an error message, write it down word-for-word. You may be asked about it when calling technical support.

•Only qualified personnel should open the system for maintenance.

•If you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis.

6 Gateway ALR 8300 User’s Guide

2

System Features

Basic features...........................................................	8
Front panel ...............................................................	9
Rear panel ..............................................................	12
Operating systems .................................................	15