Gateway 955 User Manual

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 33 Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Replacing the CD/diskette drive in the Flex Bay . . . . . . . . . . . . . . . . . . . . . . . .49 Installing a hot-swap SCSI hard drive into the Flex Bay . . . . . . . . . . . . . . . . .51 Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Replacing the fan module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	89
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	90
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	91
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	92
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	93

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

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Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

A	Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	113
	System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	114
	System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	115
	Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	116
	Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	117
B	BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	119
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . .		125
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		133

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Checking Out

Your GatewayServer 1

Read this chapter to learn:

■Where drives, ports, jacks, and controls are located

■Where system board components are located

■What help resources are available

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Chapter 1: Checking Out Your Gateway Server

Front

					Diskette			Control
SCSI hard drive 1		SCSI hard drive 2		CD drive drive				panel

Control panel

Power indicator
LAN 1 activity indicator	System fault indicator
LAN 2 activity indicator	Hard drive activity indicator

	System ID
	indicator
	System ID
	button
VGA	Reset
port	button
	USB port

Power button

Non-maskable interrupt button

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Back

Back

Low-profile PCI	LAN 2 jack	Full-height PCI
expansion		expansion

USB

USB port

System ID Power connector

port

indicator

Serial RJ-45 port

VGA

port

PS/2 mouse/keyboard port

External

SCSI

LAN 1 jack

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Chapter 1: Checking Out Your Gateway Server

Interior

Memory slots

Full-height riser card

Low-profile riser card

I/O ports

Power supply

Processor 1

Processor 2

Fan module

Power SCSI distribution backplane

board

Flex bay

Front panel board

Hot-swap SCSI hard drives

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System board

System board

Connectors

PCI riser card (low-profile)

SCSI

PCI riser card (full-height)

Auxiliary power

Fan module power

Front panel	Diskette/	Auxiliary Main power
USB	IDE	signal

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Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion CD

Use the Server Companion CD to access file utilities, Windows 2000 Server drivers, and documentation for your server and its components. For more information, see Using Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■Technical documentation and product guides

■Technical tips and support

■Updated hardware drivers

■Order status

■Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 96.

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Setting UpServerYour 2

Read this chapter to learn how to:

■Use your server safely

■Install your server into a cabinet

■Start and turn off your server

■Set up your operating system

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Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

■Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear of the server for cabling and air circulation.

■Use the instructions on your server’s setup poster to set up your hardware.

■Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

■Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to ship the server.

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Protecting from power source problems

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power cord, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

■Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

■Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

■Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

■Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

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Chapter 2: Setting Up Your Server

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

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Mounting your server into a cabinet

Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not covered here. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Warning Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.

Warning The cabinet must provide sufficient airflow to the front of the server to maintain proper cooling. It must also include ventilation sufficient to exhaust a maximum of 1200 BTUs per hour for this server.

Rackmount kit contents:

■Server rails (2)

■Cabinet rails (2)

■L brackets (2, not used for this type of installation)

■Fastener pack (1)

■Small screws (4, #6-32 × 3/16-inch)

■Medium screws (8, #10-32 × ½-inch)

■Large screws (2, #10-32 × 7/8-inch)

■Handle spacers (2)

■Nut bars (4)

■Disk guides (2)

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Chapter 2: Setting Up Your Server

To mount your server in a cabinet:

1 Remove the two screws from each handle, then set the handles and screws aside.

Screws

2 Align the holes in a server rail with the tabs on the side of the server, then place the rail against the server and slide the rail as far forward as it will go. Both server rails are identical, so you can use either rail on either side of the server.

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Mounting your server into a cabinet

3 Use one of the small screws to fasten the rail to the server, then attach the remaining rail to the other side of the server.

Screw

4 Place a disk guide over the disk guide screw hole towards the back of the server.

Screw hole

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Chapter 2: Setting Up Your Server

5 Insert a small screw through the disk guide and tighten the screw. Attach the remaining disk guide to the other side of the server.

Screw

6 Attach a nut bar to the inside of the two rear cabinet posts using medium screws, but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step).

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Mounting your server into a cabinet

7 Insert the slotted foot of a cabinet rail between each nut bar and post, then tighten the screws.

Warning Lifting the server and attaching it to the rack is a two-person job. If needed, use an appropriate lifting device. A fully loaded Gateway 955 server weighs about 30 lbs. (13.6 kg).

8 With the front of the server facing you, lift the server, insert it into the cabinet from the front, then position the disk guides so they fit in the cabinet rails.

9 Push the server toward the back of the cabinet until the front of the server rails touch the front cabinet posts.

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Chapter 2: Setting Up Your Server

10 Attach one of the server rails to the front cabinet post using two of the medium screws and one nut bar, then attach the remaining rail to the other cabinet post.

Warning Screws are required to support the front of the server. You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails.

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Mounting your server into a cabinet

Installing the front cover

Important The front cover is held in place by the server handles. If you are not installing the front cover, you do not need to install the handles.

To install the front cover (optional):

1 Insert one of the large screws into the front screw hole on the handle, then insert a spacer onto the part of the screw protruding from the back of the handle.

2 Slide a handle (with its attached screw and spacer) between the server and the server rail.

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Chapter 2: Setting Up Your Server

3 Align the screw on the handle with the center hole in the server rail, then tighten the screw.

4 Attach the remaining handle to the other side of the server.

5 Remove the front cover lock keys from the inside of the front cover, then snap on the front cover.

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Mounting your server into a cabinet

6 To lock the front cover, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Lock

Unlock

Removing the server from a cabinet

To remove the server from a cabinet:

Warning Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails.

1

2

3

Remove the front cover, if installed.

Remove the handles, if installed.

While supporting the front of the server, remove the four screws that secure the server rails to the front cabinet posts.

4 While supporting the server, slide the server away from the cabinet until it slides off the cabinet rails.

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Chapter 2: Setting Up Your Server

Starting your server

Before you start your server for the first time:

■Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

■Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1

2

Turn on any peripheral devices connected to the server.

Press the power button.

System fault indicator

Reset button

Power button

Power indicator

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Starting your server

When the power	It means...
indicator is...
Green (steady on)	The server is turned on.
Green (blinking)	The server is in sleep mode.
Off	The server is turned off.

When the system	It means...
fault indicator is...
Green (steady on)	The server is operating normally.
Green (blinking)	The server is operating in a degraded condition.
Orange (steady on)	The server is in a critical or unrecoverable condition.
Orange (blinking)	The server is in a noncritical condition.
Off	POST failure or full system stop.

If nothing happens when you press the power button:

■Make sure that the power cable is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

■Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■If you cannot find the cause of the power loss, contact Gateway Technical Support. For more information, see “Getting Help” on page 6.

3 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

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Chapter 2: Setting Up Your Server

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 100 and “Beep codes” on page 103 for troubleshooting information.

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Warning The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Setting up the operating system

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

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Chapter 2: Setting Up Your Server

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MaintainingServerYour 3

Read this chapter to learn how to:

■Care for your server

■Record the BIOS configuration

■Manage your server and network

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Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

■Be careful not to bump or drop your server.

■When transporting your server, we recommend that you put it in the original packaging materials.

■Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers.

■Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■A soft, lint-free cloth

■Glass cleaner

■An aerosol can of air with a narrow, straw-like extension

■Isopropyl alcohol

■Cotton swabs

■A CD drive cleaning kit

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Caring for your server

Cleaning tips

■Always turn off your server and other peripheral devices before cleaning any components.

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

■Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Chapter 3: Maintaining Your Server

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 119.

2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

Locking the server

To lock the server:

1 Remove the front cover lock keys from the inside of the front cover, then snap on the front cover. The handles must be installed for the cover to snap on. For instructions, see “Installing the front cover” on page 17.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Lock

Unlock

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Chapter 3: Maintaining Your Server

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set up an administrator password to prevent unauthorized access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS passwords” on page 93.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

5

Select the Security menu.

Select Administrator Password.

Type the password and press ENTER, then type it again and press ENTER.

Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

Select the Security menu, then select the password to remove.

Enter the current password, then press ENTER.

For the new password, leave the password field blank, then press ENTER. The password is removed.

Tips & Tricks			Passwords can also be cleared using jumpers on the
			system board. For instructions, see “Resetting BIOS
			passwords” on page 93.

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Using your Server Companion CD

Using your Server Companion CD

You can use your Server Companion CD to:

■Install hardware drivers

■Install programs

■View server documentation

Instructions for using the CD are provided in Using Your Server Companion CD.

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Chapter 3: Maintaining Your Server

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. Your server has a System ID indicator in the front and in the back.

To turn on the System ID indicator:

1 Press the System ID button. The two blue System ID indicators turn on.

System ID indicator

System ID button

System ID indicator

For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

2 To turn off the indicator, press the System ID button.

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Updating the baseboard management controller firmware

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■Monitoring server components and sensors

■Managing nonvolatile storage for the system event log and sensor data records

■Interfacing with the emergency management port (RJ-45 serial on back panel) and LAN 1 port to send alerts and interact with remote management systems.

■Providing the main front panel controls (such as power and reset).

You should update the BMC firmware when Gateway Technical Support has instructed you to update it.

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Chapter 3: Maintaining Your Server

To update the BMC firmware:

1 Follow the instructions in “Preventing static electricity discharge” on page 45. Make sure that you disconnect the power cord, and wait until the Standby power LED turns off.

Caution If you do not disconnect the power cord when instructed to in this procedure, the BMC firmware will not update.

Pins 1-2

Standby power LED

2

3

4

5

Follow the instructions in “Opening the server case” on page 46.

Move the BMC Write Enable jumper to pins 1-2.

Follow the instructions in “Closing the server case” on page 48, then reconnect the power cord.

Create a DOS-bootable diskette.

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Updating the baseboard management controller firmware

6

7

8

9

10

Download the BMC update file from support.gateway.com.

Follow the instructions included with the update file.

Turn off the server, then disconnect the power cord and wait for the Standby power LED to turn off.

Follow the instructions in “Opening the server case” on page 46.

Move the BMC Write Enable jumper back to pins 2-3.

Pins 2-3

11 Follow the instructions in “Closing the server case” on page 48, then reconnect the power cord.

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Chapter 3: Maintaining Your Server

Using the System Setup Utility

The System Setup Utility (SSU) lets you:

■View FRU information

■View sensor data records

■Set up the server to send alerts for platform events

■Set up the server for out-of-band (OOB) access through Gateway Server Manager

Important The SSU does not work within a DOS window running under an operating system such as Windows.

Viewing FRU information

To view the Field Replaceable Unit (FRU) information:

1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts.

2 From the SSU Main window, click FRU Manager. The SSU automatically loads the current list of events from non-volatile memory.

3 Click the category for Chassis, Board, or Product. The category expands to show a list of components for that category.

4 Click a component. Information for that component is displayed.

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Using the System Setup Utility

Viewing sensor data records

To view the Sensor Data Records (SDR):

1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts.

2 In the SSU Main window, click SDR Manager.

3 Click a category in the left pane. The category expands to show a list of SDRs for that category.

4 Click an SDR. Information for that SDR is displayed.

Setting up remote access

You can set up the server so that you can perform system management tasks remotely.

Setting up remote LAN access

To set up remote LAN access:

1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts.

2 In the SSU Main window, click Platform Event Manager (PEM).

3 In the PEM window, click Configure LAN.

4 To require a password for remote access, type the password in the Enter New Password box and in the Verify New Password box. Passwords can be from 1 to 16 characters long, using any ASCII character in the range 32-126.

To clear the password, leave both boxes blank. You can also clear the password by clicking Options, then Clear LAN Password.

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Chapter 3: Maintaining Your Server

5 Click the remote access mode from the LAN Access Mode list:

■Always Available—A remote system can initiate a LAN connection regardless of the state of the server.

■Restricted—A remote system can initiate a LAN connection, but cannot perform control operations such as turn off power, reset, or front panel NMI (non-maskable interrupt).

■Disabled—Remote systems are not allowed to initiate LAN connections.

6 In the IP Setup box, click one:

7

8

9

■DHCP—The IP address for the server is automatically assigned by the DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored.

■Static—Assign the IP address for the server using the Host, Gateway, and Subnet Mask boxes in the dialog box.

If you selected Static in the previous step, complete the IP addressing boxes:

■Host IP Address—The IP address of this server.

■Gateway IP Address—The IP address of the router for this server.

■Subnet Mask—The IP address for the server's subnet. The server uses this to decide if the alert destination is on the same subnet.

Click Save to save the changes.

Click Close to return to the PEM window.

Setting up remote modem or serial access

To set up remote modem or serial access:

1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts.

2 In the SSU Main window, click Platform Event Manager (PEM).

3 In the PEM window, click Configure EMP.

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