Gateway 9315 User Manual

User Guide

Gateway 9315 Server

1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors - right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors - left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 32

Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Removing and installing air ducts, air dams, and baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . . 49

Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Removing and Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing and installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Replacing a system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing or replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

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iii

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Chapter 1

Checking Out Your Gateway

Server

■ Locating drives, ports, jacks, and

controls

■ Locating system board components

■ Available help resources

Front

CD or DVD

drive

Hard drive

Control panel

LAN 1 activity indicator

LAN 2 activity indicator

Hard drive

Power button

Power/ sleep LED

Hard drive

Hard drive activity LED

System fault LED

Control panel

System ID button

System ID LED

Video port

Non-maskable interrupt button (recessed)

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USB port

Reset button

Back

I/O panel

Low-profile PCI expansion card

I/O panel

Full-height PCI expansion card

Serial number

Power connector

Power supply

PS/2 mouse

port

Keyboard

port

RJ-45 serial port

LAN jacks

Video port

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USB ports

Diagnostic LEDs

System ID LED

Interior

DIMM slots

CPU 2 socket

CPU 1 socket

Processor air duct

Fan module

PCI riser assembly

Power supply

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Drive bays

System board

Connectors - right side

CPU 2 fan header

CPU 1 fan header

CPU 1 socket

CPU 2 socket

IDE power

connector

Front panel USB header

OEM RMC connector

Power supply connector

SATA 1 connector

Configuration jumpers

SATA 0 connector

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+12V CPU power connector

Fan board connector

Diskette connector

PCI fan connectors

IDE connector

100-pin floppy/front panel/ATA connector

Main power connector

50-pin front panel connector

34-pin front panel connector

Connectors - left side

DIMM slots

Mouse (top)

Serial port B (RJ-45)

PCI riser card (low-profile)

Diagnostic LEDs (4)

PCI riser card (full-height)

and

Keyboard

LAN 1

LAN 2

Video

USB 1

USB 2

ID LED

Serial port A header

Chassis intrusion header

Battery

BIOS select jumper

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, Windows 2003 Server drivers, and documentation for your server and its components. For more information, see Using Your System Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone

support” on page 102.

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Chapter 2

Setting Up Your Server

■ Using your server safely

■ Installing your server into a cabinet

■ Starting and turning off your server

■ Setting up your operating system

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back

of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use a grounded (three-prong) surge protector. A surge protector helps protect against

AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server comes with a 3-wire AC power cord fitted with the correct

plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

■ Avoid subjecting your server to extreme temperature changes. Do not expose your

server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to ship

the server.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power cord, and the

modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety certification

for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass through the line.

The lower the voltage that the protector allows to pass through, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy absorption

rating, the better the protection for your server.

■ Check for line-conditioner capabilities. A line conditioner smooths out some of the

normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit

accessories.gateway.com

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Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with EIA-310-D standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not covered here. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution Before attaching cabinet accessories, make sure that the server is

turned off and all power cords are unplugged.

Caution The cabinet must provide sufficient airflow to the front of the server

to maintain correct cooling. It must also include ventilation sufficient to exhaust a maximum of 1200 BTUs per hour for this server.

Rackmount kit contents:

■ Server rails (2)

■ Cabinet rails (2)

■ L brackets (2, not used for this type of installation)

■ Fastener pack (1)

■ Small screws (4, #6-32 × 3/16-inch)

■ Medium screws (8, #10-32 × ½-inch)

■ Large screws (2, #10-32 × 7/8-inch)

■ Disk guides (2)

■ Handle spacers (2)

■ Nut bars (4)

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To mount your server in a cabinet:

1 Remove the two screws from each handle, then set the handles and screws aside. 2 Align the slots in a server rail with the studs on the side of the server, then engage

the slots with the studs and slide the rail back until it stops. (Your server may be different than the server shown in the example.)

Locking screw hole

Server rail

Slot

Locking screw hole

Mounting stud

Locking screw hole

Slot

3 Align the locking screw holes in the rails with the threaded screw holes in the server,

then install the two locking screws through each rail.

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4 Place a disk guide over the disk guide screw hole towards the back of the server.

Disk guide screw hole

5 Install a small screw through the disk guide and tighten the screw. Attach the

remaining disk guide on the other side of the server.

Disk guide

Disk guide screw

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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws,

but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step).

7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the

post, then tighten the screws.

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8 With the front of the server facing you, lift the server and insert it into the cabinet

from the front, then position the disk guides so they fit into the cabinet rails. (Your server may be different than the server shown in the example.)

9 Install a nut bar or mounting nuts on the front cabinet posts.

Nut bar or mounting nuts

10 Push the server toward the back of the cabinet until the front of the server rails touch

the front cabinet posts, then secure with two screws through each server rail.

- OR -

Follow the instructions in “Installing the bezel” on page 18 to attach both handles and secure the server into the cabinet.

Warning You must support the server while installing or removing the front

screws and while sliding the server on or off the cabinet rails. If the server is not supported, damage to the server or injury may result.

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Installing the bezel

Important The bezel is held in place by the server handles. The handles are

also used to slide the server in and out of the rack cabinet when mounted using the optional rails.

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handle with the

holes in the front side of the server.

2 Attach the handles to the sides of the server with two mounting screws on each side.

(Your server may be different than the server shown in the example.)

Mounting screw

3 Push the server, with the handles attached, into the cabinet to determine which holes

in the front posts of the cabinet that the holes in the handles will line up with.

4 Install the mounting nuts (nuts equipped with spring clips that come with most server

cabinets) into the holes in the front posts of the cabinet.

5 Push the server into the cabinet again.

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6 Use a screw through each handle to secure the server to the cabinet posts.

7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with

the control panel area at the right.

8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock

it, rotate the key ¼ turn counter-clockwise.

Removing the server from a cabinet

To remove the server from a cabinet:

Warning Screws are required to support the front of the server. You must

support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1 Remove the screws through the handles that hold the server in the cabinet. 2 While supporting the server, slide the server out from the cabinet.

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or surge

protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and jacks on the

back of the server.

Caution When you connect peripheral devices to the server, make sure that

your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button.

Power LE D

Power button

System fault LED

Reset button

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When the power LED

It means...

is...

Green (steady on) The server is turned on.

Green (blinking) The server is in sleep mode.

Off The server is turned off.

When the system

It means...

fault LED is...

Green (steady on) The server is operating normally.

Green (blinking) The server is operating in a degraded condition.

Orange (steady on) The server is in a critical or unrecoverable condition.

Orange (blinking) The server is in a noncritical condition.

Off POST failure or full system stop.

If nothing happens when you press the power button:

■ Make sure that the power cable is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into the power

outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ Wait 5-10 seconds after plugging the power cord into the server before pressing

the power button. This allows the internal monitoring and control hardware to initialize.

■ If you cannot find the cause of the power loss, contact Gateway Customer Care.

For more information, see “Getting Help” on page 7.

3 The first time you turn on the server, any pre-installed operating system may begin

asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 105 and

“Beep codes” on page 108 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting

down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Warning The power button on the server does not turn off server AC power.

To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Configuring the RJ-45 serial port

The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J8A3) must be changed on the system board.

To change the RJ-45 serial port configuration to DCD signal support:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

Caution Moving the jumper while the power is on can damage your server.

Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

4 Remove the jumper across pins 1-3 of jumper J8A3, then place the jumper across

pins 2-4.

5 Reinstall the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

6 Follow the instructions in “Closing the server case” on page 39.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as enabling or disabling the onboard LSI RAID solution, can be changed by using the BIOS Setup utility, and the RAID solution can be configured by using the RAID BIOS console (or the specific RAID console which accompanied a customized, add-in RAID solution).

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 91. For information on BIOS settings, see “BIOS Settings” on page 131. For information on the RAID BIOS console utility, see “Configuring your onboard RAID solution” on page 61. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which accompanied your server.

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Chapter 3

Maintaining Your Server

■ Caring for your server

■ Recording the BIOS configuration

■ Managing your server and network

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the original

packaging materials.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server components, almost

any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning any

components.

Warning When you shut down your server, the power turns off, but some

electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

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■ Use a damp, lint-free cloth to clean your server and other parts of your server system.

Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush

the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Caution The computer screen is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 131. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway Systems Manager

Gateway Systems Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Systems Manager CD. You can find additional documentation in the program’s online help.

Server security

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The

handles must be installed for the bezel to snap on. For instructions, see “Installing

the bezel” on page 18.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the

key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set up an administrator password to prevent unauthorized access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS passwords” on

page 98.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Administrator Password.

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4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password

is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the system board.

For instructions, see “Resetting BIOS passwords” on page 98.

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Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. Your server has a System ID indicator in the front and in the back. In addition to the following procedure, the ID LED can also be turned on by using the Gateway Systems Manager software.

To turn on the System ID LEDs:

1 Press the System ID button. The two blue System ID LEDs turn on.

System ID LED

System ID button

System ID LED

For the System ID LEDs to turn on, the server does not need to be turned on, but it does need to be plugged in.

2 To turn off the LEDs, press the System ID button.

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Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■ Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

■ Managing nonvolatile storage for the system event log and sensor data records

■ Interfacing with the emergency management port to send alerts and interact with

remote management systems.

■ Fault resilient booting (the extent depends on the option selected).

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD. 2 Download the BMC update file from support.gateway.com. 3 Follow the instructions included with the update file.

Updating the FRU/SDR

The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC or whenever you update the BIOS. Each time you update the FRU/SDR, we recommend that you check support.gateway.com most current version of the utility. If a newer version is available than the one included on the SCCD, download the newer version and use it instead of the SCCD. Follow the instructions in the readme.txt file that accompanies the utility, or proceed with the following.

To update the FRU/SDR:

1 Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk-on-key

device).

2 Put the System Companion CD in the CD drive and change directories (to the CD drive)

to access it.

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for the

3 When the System Companion CD menu opens, select the FRU/SDR utility. 4 Select one of the following options (if in doubt, choose the second option and update

both):

Update just the SDR repository - Select this option when sensor information needs to

be changed. For example, if the CPU is upgraded to a higher speed or if memory is replaced.

-OR-

Update the FRUs and the SDR repository - Select this option if have installed additional

hardware. For example, additional memory.

5 Exit the utility, remove the System Companion CD, then reboot your server.

Using your System Companion CD

You can use your System Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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Chapter 4

Installing Components

■ Opening and closing the server case

■ Installing and replacing major server

components

Preparing to install components

Important You must open your server case to install components. If you are not

comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Customer Care). The

telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 7.

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning To avoid exposure to dangerous electrical voltages and moving parts,

turn off your server and unplug the power cord and modem cable before opening the server case.

Caution ESD can permanently damage electrostatic discharge-sensitive

components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a

bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object into the vent

holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Caution For correct cooling and air flow, always reinstall the top panel before

you turn on the server. Operating the server without the panel in place will cause the server to overheat.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 If the bezel is installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For

instructions, see “Removing the server from a cabinet” on page 19.

Warning Screws are required to support the front of the server when using

the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury could result.

4 Place the server on a stable, non-skid surface. 5 Remove the shipping screw (if one is installed).

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6 Press and hold the panel release button, then slide the top panel toward the back of

the server about 1/2 inch.

Panel release

button

7 Lift the top panel away from the server.

Closing the server case

Caution Whenever you add or remove components from your server, make

sure that the various cables, both data and power, are routed correctly before reinstalling the top panel. Incorrectly routed cables could result in cable damage, fan blockage, misalignment of baffles and ducts, and incorrect airflow within the server.

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not

be pinched when you close the case.

2 Slide the top panel’s edges into the server.

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3 Slide the top panel toward the front of the server until it clicks into place.

4 Replace the shipping screw (if required). 5 Replace the bezel (if required). 6 Reconnect the power cord and all other cables.

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Removing and installing air ducts, air dams, and baffle

Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives, processors, and power supplies. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes.

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage due to incorrect cooling.

Removing the processor air duct

The processor air duct normally covers the portion of the system board that includes the processor(s) and the memory. The duct will need to be removed if you need to add or remove a processor or memory in your system or if you need to replace the system board.

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

that sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 Lift the processor air duct from the chassis.

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Installing the processor air duct

To install the processor air duct:

1 Place the processor air duct over the CPU sockets. The front edge of the air duct should

contact the fan module and the top of the installed air duct should be flush with the top of the power supply.

2 Follow the instructions in “Closing the server case” on page 39.

Removing the air baffle

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage.

To remove the air baffle:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

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Important Take note of the cable routing under and around the air baffle. You

will need to re-route these cables when the baffle is reinstalled.

3 Pull up on the air baffle to remove it from the server chassis.

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Installing the air baffle

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage.

To install the air baffle:

1 Place the air baffle into the chassis between the power supply and the hot-swap drive

backplane, routing the cables as noted in the removal process.

2 Fit the tab that extends from the front of the baffle under the drive bay area. 3 Line up the guide pins on the baffle with the matching holes in the chassis and in

the backplane.

4 Push down firmly on the air baffle to secure it to the chassis.

Caution Make sure that you do not pinch any cables under the baffle as you

are reinstalling it. Failure to do this could result in misalignment of the baffle and incorrect airflow in the server.

5 Follow the instructions in “Closing the server case” on page 39.

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Installing and removing drives

Your server’s basic configuration includes one CD or DVD drive and as many as three SATA fixed hard drives. SATA hot-swap hard drives and a hot-swap backplane are optional. A USB diskette drive is also included (but not installed in the server).

As you prepare to install drives, remember:

■ You must install a diskette drive in the left converted hard drive bay.

■ Before you install a drive, see the drive’s documentation for information on

configuring the drive, setting drive jumpers, and attaching cables.

■ You may need to configure the drives you install using the BIOS Setup utility. Press

F2 at startup to open the BIOS Setup utility.

Installing a diskette in a converted hard drive bay

If you need to install a diskette drive into your server, you must install the diskette drive in one of the hard drive bays.

Important An internal diskette drive can only be installed in a converted hard

drive bay if the optional hot-swap backplane is installed in your server.

To install a diskette drive in a converted hard drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

Caution The diskette drive is not hot-swappable. Before installing or removing

the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the left hot-swap hard drive carrier from the server.

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5 Remove the rails from the diskette drive conversion kit carrier by removing the four

screws that secure the rails to the carrier.

6 Slide the diskette drive into the drive carrier. The back of the drive should go into

the carrier first with the bottom of the drive facing down.

7 Align the holes in the sides of the diskette drive with the holes in the carrier and

attach the drive to the carrier with the two screws that came with the diskette drive conversion kit.

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8 Reattach the rails to the sides of the carrier with the four screws you previously

removed.

9 Open the connector on the back of the diskette drive by pulling up on the connector

cover.

10 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then

push down on the connector cover to lock it into place.

11 Insert the new drive assembly into the hard drive bay until it clicks into place.

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12 Open the connector labeled Floppy Con on the backplane by pulling up on the

connector cover.

13 Insert the other end of the diskette flat flex cable into the backplane connector, then

push in on the connector cover to lock the cable into place.

14 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 15 Follow the instructions in “Closing the server case” on page 39. 16 Reconnect all power cords and peripheral device cables, then turn on the server.

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Removing a diskette drive from the converted hard drive bay

To remove a diskette drive from the converted drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

Caution The diskette drive is not hot-swappable. Before installing or removing

the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Pull up on the top of the connector on the backplane marked “Floppy Con” to release

the flat flex cable.

5 Push in on the lever at the back of the drive carrier to release the drive carrier from

the drive bay, then slide the diskette drive carrier out through the front of the server.

6 Pull up on the top of the connector on the back of the diskette drive and remove the

flat flex cable.

7 Remove the four screws securing the rails to the carrier, then remove the rails. 8 Remove the two screws securing the diskette drive in the carrier, then slide the drive

out of the carrier.

9 Follow the instructions in “Installing a diskette in a converted hard drive bay” on

page 45 if you are installing a new diskette drive.

- OR -

Follow the instructions in “Installing or replacing a hard drive” on page 53 to install a hard drive.

10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 11 Follow the instructions in “Closing the server case” on page 39. 12 Reconnect all power cords and peripheral device cables, then turn on the server.

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Installing a CD or DVD drive

To install a CD or DVD drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

Caution The CD or DVD drive is not hot-swappable. Before installing or

removing the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the slim-line drive bay filler panel.

- OR -

Remove the CD/DVD drive carrier by pressing the blue lever at the back of the carrier and pushing the carrier out the front of the server.

5 Place the CD or DVD drive in the drive carrier (included with your server) by aligning

the two holes in the left side of the drive with the two alignment pins in the carrier, then lowering the right side of the drive into the carrier until it clicks into place.

Screws

Interposer board

CD or DVD drive

Drive carrier

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6 Align the connector on the interposer board with the connector on the back of the

CD or DVD drive, then attach the board to the drive with two screws (included with your server).

7 Attach the 44-pin CD drive cable to the back of the interposer board. 8 Slide the CD or DVD drive assembly into the slim-line bay until it clicks into place.

9 Connect the other end of the 44-pin cable into the connector on the backplane or

the system board.

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Removing a CD or DVD drive

To removing a CD or DVD drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

Caution The CD or DVD drive is not hot-swappable. Before installing or

removing the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Disconnect the 44-pin CD drive cable from the backplane. 5 Push in on the blue lever at the back of the drive carrier to release the drive carrier

from the drive bay, then slide the drive carrier out through the front of the server.

6 Press down on the side of the drive carrier to release the drive from the carrier. 7 Disconnect the 44-pin CD drive cable from the back of the interposer board. 8 Remove the four screws securing the rails to the carrier, then remove the rails. 9 Remove the two screws securing the interposer board to the back of the CD or DVD

drive, then remove the interposer board.

10 Follow the instructions in “Installing a CD or DVD drive” on page 50 if you are

installing a new CD or DVD drive.

- OR -

Install a slim-line drive bay filler panel into the empty bay.

11 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 12 Follow the instructions in “Closing the server case” on page 39. 13 Reconnect all power cords and peripheral device cables, then turn on the server.

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Installing or replacing a hard drive

Use this procedure to add or replace hard drives in a drive bay. Your server supports as many as three 1-inch high 3.5-inch (fixed or hot-swap) SATA hard drives. You can purchase additional drives through your Gateway Sales representative.

Important Gateway tests and verifies the operation and compatibility of the

drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

Installing a fixed SATA hard drive

Use these instructions only if you have installed the fixed drive kit.

Caution Fixed drives are not hot swappable. Before installing or removing the

drive, make sure that power is turned off and the power cord is unplugged.

To install a fixed SATA hard drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Press the latch on the back of the fixed drive carrier and slide it out of the bay. Store

the drive in an anti-static bag.

Drive latch

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5 Remove the four screws that attach the plastic retention device or the previously

installed hard drive to the drive carrier. Two screws are at each side of the retention device or the hard drive. Store the plastic retention device for future use.

6 With the drive circuit-side down, position the connector end of the drive so that it

is facing the back of the carrier.

7 Attach the hard drive to the carrier using the four screws removed from the carrier.

8 Insert the drive into the bay until it clicks into place.

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9 If it is not already installed, connect the SATA power cable adapter (supplied with the

fixed drive kit) to the 3x2 power supply cable from your power supply.

10 For each drive you install, route one SATA data cable from the server board or add-in

card to the hard drive, with the right-angle end of the SATA data cable connected to the server board or add-in card SATA connector.

See your server board documentation or add-in card documentation for assistance in locating the SATA connectors on the board or add-in card.

Important Data cables for drives installed to the right of the air baffle must be

routed through the two cutouts in the top of the air baffle and under the tab. The data cable for a drive installed to the left of the air baffle must be routed through the back cutout of the air baffle and under the tab. You may need to remove the air baffle to route the cables underneath it. To see how to remove and then install the air baffle, see “Removing the air baffle” on page 42 and “Installing the air baffle”

on page 44.

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11 Connect the loose end of the data cable to the rear of the SATA drive.

Air baffle tab

Air baffle back cutout

Air baffle cutout

Air baffle

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Important Power cables for drives installed to the right side of the air baffle must

be routed beneath the front cutout in the underside of the air baffle. The power cable for a drive installed to the left of the air baffle does not need to be routed under the air baffle. You may need to remove the air baffle to route cables underneath it.

Air baffle

Air baffle cutout

12 Connect the SATA power cable adapter end(s) to the rear of the SATA drive. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Follow the instructions in “Closing the server case” on page 39. 15 Reconnect all power cords and peripheral device cables, then turn on the server.

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Removing a fixed SATA hard drive

Use these instructions only if you have installed the fixed drive kit.

Caution Fixed drives are not hot swappable. Before installing or removing the

drive, make sure that power is turned off and the power cord is unplugged.

To remove a fixed SATA hard drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Disconnect the SATA data connector and power cables from the rear of the SATA drive. 5 Press the latch on the back of the fixed drive carrier and slide it out of the bay. 6 Remove the four screws that attach the hard drive to the drive carrier. Lift the drive

from the carrier. Store the drive in an anti-static bag.

7 If you are not installing a new drive, place the plastic retention device into the drive

carrier, using the four screws you removed from the hard drive.

8 Insert the screws that held the drive in the carrier into the screw locations on the

carrier for future use.

9 Slide the drive carrier back into the chassis until it clicks into place.

Important For correct airflow, the hard drive carrier must be replaced in the

chassis, even if no hard drive is installed in it.

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Installing a hot-swap hard drive

To install a hot-swap hard drive:

1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.

Caution Before you remove a failed drive, use the appropriate software and

utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

2 Press the green release button on the hot-swap tray lever, then swing the lever open

all the way.

3 Pull the drive carrier straight out of the server. 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive

to the drive tray, then remove the drive from the tray.

- OR -

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If you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer from the tray.

5 Line up the screw holes in the new drive with the holes in the side of the drive tray,

then secure the drive to the tray with the four screws you removed in Step 4.

6 Make sure that the tray’s release lever is open, then slide the new drive into the empty

hot-swap bay.

7 When the drive carrier lever begins to close by itself, push on the lever to lock the

drive assembly into the drive bay.

8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

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Configuring your onboard RAID solution

Your server comes equipped with an onboard, chipset SATA RAID solution, which supports RAID levels 0 (striping) and 1 (mirroring). The onboard RAID solution can be enabled in the BIOS (page 133) and configured by launching the RAID BIOS console during the boot process.

Configuring the onboard SATA RAID solution

Level Description and use Pros Cons Number

of drives

0 Data divided into blocks and

distributed sequentially (pure striping). Use for non-critical data that requires high performance

1 Data duplicated on another disk

(mirroring). Use for read-intensive, fault-tolerant systems.

High data throughput for large files

100 percent data redundancy, providing fault tolerance.

No fault tolerance. Data is lost if a drive fails.

More disk space required. Reduces usable disk space to the size of the smallest drive. Reduced performance during rebuilds.

One or two

Tw o Ye s

To launch the SATA RAID BIOS console:

1 Restart your server. 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 From the Main BIOS menu, select the Advanced menu. 4 Select the IDE Configuration sub-menu.

Fault Tolerant

5 For the Configure S-ATA as RAID option, select Enabled. 6 Exit the BIOS Setup utility. 7 Restart your server. 8 During the boot process you will see the following message:

Press <Ctrl>-<E> for BIOS Console

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9 Press and hold the CTRL key, then press the E key. The RAID BIOS console will open.

Important When you press CTRL + E to configure the SATA RAID, you will see

the following error message: Error (0146): Insufficient Memory to Shadow PCI ROM. This error message can be ignored.

10 Configure the RAID options, then exit the RAID BIOS console. 11 Reboot the server.

To configure the SATA RAID solution:

1 Open the BIOS Setup utility as described in the previous procedure.

2 Select Configure from the Management menu, then select Easy Configuration. 3 Press the SPACEBAR to associate the selected physical drives with the current array. The

indicator changes from READY to ONLINE.

4 Press Enter when you finish creating the current array, then press F10 to select

configurable arrays.

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5 Press the SPACEBAR to select the array. The Logical Drive Configuration screen opens.

6 Select the physical drives to associate with the current array, then press the SPACEBAR. 7 Set the RAID level for the logical drive by highlighting RAID and pressing ENTER. The

available RAID levels for the current logical drive are shown.

8 Select a RAID level, then press ENTER.

9 Set the RAID logical drive size and stripe size. 10 When you have defined the current logical drive, select Accept, then press ENTER. 11 Repeat Step 7 through Step 10 to configure additional logical drives. 12 Save the configuration when prompted, then press ENTER to return to the Management

menu.

Caution Initializing the RAID array destroys any data on the hard drives in the

selected array.

13 Select Initialize from the Management menu. 14 Use the SPACEBAR to highlight the logical drive to initialize, then press F10. 15 Select Yes at the prompt, then press ENTER to begin initialization. A graph will show

the progress of the initialization process.

16 When the initialization process is complete, press ESC to return to the previous menu. 17 Exit the RAID Configuration utility and reboot the server.

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Filling empty drive bays

Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier or filler panel, then replace the bezel by snapping it into place on the front of the server.

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Installing memory

Your server supports from 256 MB to 12 GB* of total DDR333 or DDR266 memory. Supported DIMM sizes include 256MB, 512MB, 1GB, and 2GB.

Caution Modules must be installed in banks in identical pairs. Use only

DDR266 or DDR333 compliant, 184-pin, SDRAM registered x72 ECC, LP (low profile) DIMM memory modules.

Install memory first into Bank 1, then Bank 2, then Bank 3. If memory is installed incorrectly, your server will not start.

The BIOS configures the memory controller to run in either single channel or dual channel mode, depending on the following:

■ If one or more fully populated DIMM banks are detected, the memory controller will

run in dual channel mode.

DIMM banks must be populated using the following guidelines:

■ DIMM banks must be populated in order, starting with Bank 1.

■ Single rank DIMMs must be populated before dual rank DIMMs.

■ When using DDR333 DIMMs, a maximum of four DIMMs can be populated when

all four DIMMs are dual rank (double row) DIMMs.

■ DDR266 and DDR333 memory can be mixed on the server board, but when mixing

DIMM types, DDR333 memory will be treated as DDR266

* When using Dual Rank (double row) DIMMs, a maximum of four loads per memory channel is supported, therefore a maximum of four dual rank DIMMs can be populated on this system board.

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Supported DDR266 DIMM populations

Bank 3 - DIMMs 3A and 3B Bank 2 - DIMMs 2A and 2B Bank 1 - DIMMs 1A and 1B

Single row Single row Single row

Empty Single row Single row

Empty Empty Single row

Double row Double row Double row

Empty Double row Double row

Empty Empty Double row

Double row Single row Single row

Double row Double row Single row

Empty Double row Single row

Supported DDR333 DIMM populations

Bank 3 - DIMMs 3A and 3B Bank 2 - DIMMs 2A and 2B Bank 1 - DIMMs 1A and 1B

Single row Single row Single row

Empty Single row Single row

Empty Empty Single row

Empty Double row Double row

Empty Empty Double row

Double row Single row Single row

Empty Double row Single row

Memory online sparing

The chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. Memory online sparing is configured in the BIOS.

Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility) is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied, the primary DIMM is automatically removed from service. Since one DIMM per channel is always

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maintained as a spare, only 75% of the installed memory is usable. For example, if six 2 GB DIMMs are installed, only four are actively used (the other two are used as spares), so the maximum usable memory for this configuration would be 8 GB.

A DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

3 Pull the plastic tabs away from the sides of the memory module slot. If you are

replacing a memory module, lift the old module out of the slot.

DIMM 2A

DIMM 3B

DIMM 3A

DIMM 2B

DIMM 1A

DIMM 1B

4 Align the notch on the new module with the notch in the memory module slot and

press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 39.

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6 Turn on the server, then make sure that the operating system completely loads. If you

receive an error, see “Memory” on page 120.

7 Follow the instructions in “Updating the FRU/SDR” on page 32.

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Removing and Installing PCI expansion cards

Caution The PCI riser assembly and individual PCI expansion cards are not

hot-swappable. Before installing or removing the any part of the assembly, make sure that power is turned off and the power cord is unplugged.

Removing and installing the PCI riser assembly

To remove and install the PCI riser assembly:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

3 If necessary, disconnect any cables that are attached to installed PCI expansion cards.

4 Lift the PCI riser assembly from the system board by lifting the two, blue latches on

the assembly.

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5 If you are installing or replacing a PCI expansion card, follow the instructions in

“Removing and installing a PCI expansion card” on page 71.

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

- OR -

If you are installing or replacing the PCI riser connector, follow the instructions in

“Removing and installing a PCI riser connector” on page 72.

6 Position the PCI riser assembly over the PCI sockets on the server board, lining up

the four hooks at the back of the riser assembly with the four slots in the back of the chassis.

Hooks

7 Press the PCI riser assembly back into the server. 8 Follow the instructions in “Closing the server case” on page 39. 9 See the card’s documentation for software installation instructions.

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Slots

Removing and installing a PCI expansion card

To remove and install a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

3 If you are replacing a card, disconnect any cables that are attached to the old card.

4 Lift the PCI riser assembly from the system board by lifting the two, blue latches on

the assembly.

5 If you are replacing a card, remove the old expansion card. You can slightly rock the

card end-to-end to loosen and remove the card (do not bend the card sideways), then proceed to Step 6.

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

- OR -

If you need to change out the PCI riser connector, follow the instructions in

“Removing and installing a PCI riser connector” on page 72.

6 Insert the new PCI card into the card slot. You can slightly rock the card end-to-end

to help insert the card, but do not bend the card sideways.

7 Connect any cables to the card following the instructions in the card’s documentation.

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8 Install the PCI riser assembly back into the server by following the instructions in

“Removing and installing the PCI riser assembly” on page 69.

9 Follow the instructions in “Closing the server case” on page 39.

10 See the card’s documentation for software installation instructions.

Removing and installing a PCI riser connector

You received your server chassis with your choice of one of two PCI riser connectors:

■ A full-height PCI-Express riser with one PCI-Express x8 slot

■ A full-height PCI-X riser with one PCI-X slot

The PCI riser connector can be replaced if it fails or if a different option is required.

To remove and install a PCI riser connector:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 Remove the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

4 Remove any expansion cards installed in the PCI riser connector. You can slightly rock

the card end-to-end to loosen and remove the card (do not bend the card sideways).

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

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5 Push back on the blue release lever at the end of the PCI riser connector. While holding

the lever back, push firmly on the other edge of the board to disengage the board from the riser.

PCI riser

connector

Riser locking lever

Riser retention pin

6 Place the PCI riser connector in a static-free bag for future use.

7 Line up the screws on the riser assembly with the slot and the large hole on the new

PCI riser connector.

8 Press and hold the blue riser locking lever, then place the PCI riser connector onto

the retention pins.

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9 Slide the PCI riser connector to the right to lock it into place, then release the blue

locking lever.

10 Install PCI expansion cards by following the instructions in “Removing and installing

a PCI expansion card” on page 71.

11 Install the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

12 Follow the instructions in “Closing the server case” on page 39.

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Replacing a system fan

Caution The system fans are not hot-swappable. Before installing or removing

a system fan, make sure that power is turned off and the power cord is unplugged.

To replace the fan module:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

3 Follow the instructions in “Removing the processor air duct” on page 41.

4 Trace the cable from the failed fan to the fan distribution board, then disconnect the

cable from the board.

5 Lift the failed fan from the fan distribution board and remove it from the server.

Important Note the orientation of the failed fan before you remove it.

There are two raised arrows on the replacement fan. One arrow should point to the left and the other arrow should point to the back of the server.

6 Make sure that the arrows are oriented correctly, then insert the replacement fan into

the fan module.

7 Connect the fan power cable to the fan distribution board.

8 Follow the instructions in “Installing the processor air duct” on page 42.

9 Follow the instructions in “Closing the server case” on page 39.

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Installing a processor

The 9315 server is compatible with Intel® Xeon processors with a front side bus frequency of 800 MHz and a minimum speed of 2.8 GHz. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS”

on page 93.

Warning Processors and heat sinks may be hot if the computer has been

running. Before replacing a processor or heat sink, allow them to cool for several minutes.

Caution A heat sink must be installed on the processor. Installing a processor

without a heat sink could damage the processor.

Important You must have a processor in the CPU 1 socket or your server will

not start.

If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For more information, see your operating system’s documentation.

To install or replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on

page 93.

2 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 38. 4 Follow the instructions in “Removing the processor air duct” on page 41.

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5 If you are installing a processor, proceed to Step 7.

- OR -

If you are replacing a processor, loosen the four captive screws on the corners of the heat sink, then twist the heat sink slightly to break the seal between the heat sink and remove it from the processor.

Caution Do not force the heat sink from the processor. Doing so could damage

the processor.

6 Rotate the processor release lever a full 135° to release the processor, then lift the

processor out of the socket.

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7 If you are installing a second processor for the first time, remove the air dam from

the processor air duct.

Caution If you do not remove the air dam from the processor air duct, the

second processor may overheat, resulting in loss of data and possible damage to your server.

8 Before inserting the processor into the socket, make sure that:

■ The processor release lever is open all the way (135° from the closed position)

■ The triangular arrow on the corner of the processor aligns with the triangular icon

on the corner of the CPU socket

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Important If you install two processors onto the system board, the processors

must be the same speeds, revision, core voltage, and bus speed.

9 Install the new processor into the CPU socket, then press the processor locking lever

down until it lays flat against the CPU socket.

10 Place the heat sink over the processor, lining up the four captive screws with the four

posts surrounding the processor.

Caution The heat sink has Thermal Interface Material (TIM) located on the

bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM.

11 Loosely screw in the captive screws on the corners of the heat sink, gently tightening

diagonal screws (screw in one screw, then the screw located diagonally to the first screw). Do not fully tighten one screw before tightening another.

12 Gradually and equally tighten each captive screw until each is firmly tightened. Do

not over-tighten the screws.

13 Follow the instructions in “Installing the processor air duct” on page 42. 14 Follow the instructions in “Closing the server case” on page 39.

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Replacing the power supply

Warning The power supply in this server contains no user-serviceable parts.

Only a qualified computer technician should service the power supply.

Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

To replace the power supply:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 If you have a hot-swap backplane installed, follow the instructions in “Removing the

air baffle” on page 42.

4 Disconnect the power signal cable, main power cable, and the CPU power cables from

the system board.

5 Disconnect the flex cable and the 2×3 power cable from the backplane.

Flex cable

2×3 cable

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6 Lift the front edge of the power supply, then pull it toward the front of the server to

disengage it from the retention clips at the back of the server.

7 Lift the power supply out of the case.

8 Place the replacement power supply into the chassis, then slide it towards the back

of the server to engage it beneath the two retention clips at the back of the chassis.

9 Connect the power signal cable, the main power cable, and the CPU power cable to

the system board.

10 Connect the flex cable and the 2×3 cable to the backplane. 11 If you have a hot-swap backplane installed, follow the instructions in “Installing the

air baffle” on page 44.

12 Follow the instructions in “Closing the server case” on page 39.

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Installing or replacing the hot-swap backplane

Your server may not have a hot-swap backplane. If your server was ordered with fixed drives, it will not have a hot-swap backplane.

To install or replace the hot-swap backplane:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Remove the bezel by unlocking it, then pulling it straight off the front of the chassis. 3 Follow the instructions in “Opening the server case” on page 38. 4 Follow the instructions in “Removing the air baffle” on page 42. 5 Remove all drives and drive carriers by following the instructions in “Installing or

replacing a hard drive” on page 53. Make note of which bay you remove each drive

from.

If you are installing a hot-swap backplane for the first time, go to Step 9. Otherwise go to the next step.

6 Disconnect all cables from the backplane.

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7 Loosen the blue captive screw on the right side of the backplane, then slide the

backplane to the right until it stops.

8 Lift the backplane from the server and place it in a static-free bag for future use.

Caution Lift the backplane by the edges only. Damage may result if you pull

on any board components.

9 Align the new backplane’s keyhole slots with the mounting posts on the floor of the

server case, then slide the backplane to the left until it stops.

10 Tighten the blue captive screw at the right side of the board to secure the backplane

to the server.

11 Connect all cables to the backplane. 12 Follow the instructions in “Installing the air baffle” on page 44. 13 Follow the instructions in “Closing the server case” on page 39. 14 Install the drives back into the server. If you are replacing the backplane, make sure

that you replace the drives in the same bays you removed them from in Step 5.

15 Reinstall the bezel (if required).

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Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced. Replace only

with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Open the BIOS Setup utility. For instructions, see “Opening the BIOS Setup utility”

on page 92.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity

discharge” on page 37.

5 Follow the instructions in “Opening the server case” on page 38. 6 Locate the old battery on the system board and note its orientation. You will need

to install the new battery the same way.

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7 Push the battery retention clip away from the battery until the battery lifts up, then

remove the old battery. You can use a screwdriver to help lift the battery.

8 Make sure that the positive (+) side of the new battery is facing up, then press the

new battery into the socket until it snaps into place.

9 Follow the instructions in “Closing the server case” on page 39. 10 Turn on your server, then press F2 when the Gateway logo screen appears during

startup.

11 Restore any BIOS settings that you wrote down in Step 3. 12 Save all your settings and close the BIOS Setup utility.

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Replacing the control panel

Caution The control panel is not hot-swappable. Before installing or removing

the control panel, make sure that power is turned off and the power cord is unplugged.

To replace the control panel:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Unlock the bezel, then remove it by pulling it straight off the server. 3 Follow the instructions in “Opening the server case” on page 38. 4 Press the blue latch at the back of the control panel, then slide the control panel

forward far enough to reach the front panel and USB cable connectors at the back of the panel.

Tips & Tricks You may need to disconnect the ends of the front panel and USB

cables from the system board or backplane to create enough slack in the cables to reach the connectors.

5 Disconnect the cables from the control panel.

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6 Slide the replacement control panel into the server far enough to connect the front

panel and USB cables. If you disconnected the cables from the system board or backplane, reconnect them.

7 Slide the control panel the rest of the way into the server, until it clicks into place.

8 Follow the instructions in “Closing the server case” on page 39.

9 Replace the bezel on the front of the server.

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Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make

sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38. 3 Follow the instructions in “Removing the processor air duct” on page 41. 4 Remove the memory modules by following the instructions in “Installing memory”

on page 65.

5 Remove the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

6 Remove the heat sinks and processors by following the instructions in “Installing a

processor” on page 76.

7 Disconnect all cables from the system board, noting their locations and orientation.

(You will reconnect the cables after you install the new board.)

8 Remove the 9 screws that secure the system board to the server.

2 screws

(below PCI

assembly)

Screw

riser

Screw

Screw (below processor air duct)

Screw

ScrewScrewScrew

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9 Slide the system board toward the front of the server. If the board is difficult to move,

push on the back I/O port panel for added leverage.

10 Lift the board away from the case. 11 Insert the new system board into the case, then slide the board toward the back of

the case until the holes in the board line up with the threaded standoffs on the case.

12 Replace the 9 system board screws you removed in Step 8.

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13 Reinstall the memory by following the instructions in “Installing memory” on

page 65.

14 Reinstall the processors by following the instructions in “Installing a processor” on

page 76.

15 Reinstall the fan module by following the instructions in “Replacing a system fan”

on page 75.

16 Reattach the cables you removed in Step 7. 17 Reinstall the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

18 Follow the instructions in “Installing the processor air duct” on page 42. 19 Follow the instructions in “Closing the server case” on page 39. 20 Turn on your server, then press F2 when the Gateway logo screen appears during

startup.

21 Check BIOS settings to make sure that they detect the server’s new hardware, then

save your changes (if any) and close the BIOS Setup utility.

22 If your server does not start after installing the new system board, contact Gateway

Customer Care. For more information, see “Getting Help” on page 7.

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Chapter 5

Using the BIOS Setup Utility

■ Opening the BIOS Setup utility

■ Updating the BIOS

■ Resetting the BIOS settings to their

factory defaults

■ Resetting the BIOS passwords

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution The options in the BIOS Setup utility have been set at the factory for

optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on page 131.

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

■ Main gives you access to basic information and settings related to your server’s

hardware and configuration.

■ Advanced gives you access to information and settings for PCI cards, peripheral

devices, memory, and the chipset.

■ Boot gives you access to information and settings for startup features and startup

sequences.

■ Security gives you access to settings related to system access passwords. For more

information, see “Server security” on page 29.

■ Server gives you access to settings for system management, console redirection,

event log configuration, and fault-resilient boot settings.

■ Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 131.

2 Restart your server, then press F2 when the Gateway logo screen appears during

startup.

3 Record any custom BIOS settings on your printout.

4 Download the BIOS update from support.gateway.com.

5 Follow the instructions in the self-extracting BIOS update file.

6 Enter any custom BIOS settings you recorded in Step 3, then save your changes and

close the BIOS Setup utility.

7 Follow the instructions in “Updating the FRU/SDR” on page 32.

Rolling BIOS

The BIOS flash memory of this server is divided into two partitions: a primary (active) partition from which the server boots, and a secondary partition to which BIOS updates are diverted. When a BIOS update occurs, the existing BIOS image is preserved on the primary partition and the system is automatically prompted to attempt to boot from the new BIOS (on the secondary partition). If a boot failure occurs with the new BIOS, the system will revert to the old BIOS on the other partition.

To manually select the BIOS boot partition:

1 Turn off the server, then disconnect the power cords and all other cables connected

to the server.

2 Follow the instructions in “Opening the server case” on page 38.

Caution Moving the jumper while the power is on can damage your server.

Always turn off the server and unplug the power cords and all other cables before changing the jumper.

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3 Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system

board), then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on page 39. 5 Reconnect the power cords and turn on the server. The BIOS is forced to boot from

the lower partition.

6 Turn off the server, then disconnect the power cords and all other cables connected

to the server.

7 Follow the instructions in “Opening the server case” on page 38. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on page 39.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update.

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To recover the old BIOS:

1 Turn on or restart the server.

2 Press and hold CTRL+HOME. The old BIOS is recovered.

To manually recover the BIOS:

1 Turn off the server, then disconnect the power cords and all other cables connected

to the server.

2 Follow the instructions in “Opening the server case” on page 44.

Caution Moving the jumper while the power is on can damage your server.

Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the jumper across pins 2-3 of jumper J1H3 (Rcvr Boot), then place the jumper

across pins 1-2.

4 Follow the instructions in “Closing the server case” on page 39.

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Gateway 9315 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Front

Control panel

Back

I/O panel

Interior

System board

Connectors - right side

Connectors - left side

Getting Help

System Companion CD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Mounting your server into a cabinet

Installing the bezel

Removing the server from a cabinet

Starting your server

Understanding the power-on self-test

Turning off your server

Configuring the RJ-45 serial port

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Systems Manager

Server security

Locking the server

Using BIOS security passwords

Identifying your server

Updating the baseboard management controller firmware

Updating the FRU/SDR

Using your System Companion CD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Removing and installing air ducts, air dams, and baffle

Removing the processor air duct

Installing the processor air duct

Removing the air baffle

Installing the air baffle

Installing and removing drives

Installing a diskette in a converted hard drive bay

Removing a diskette drive from the converted hard drive bay

Installing a CD or DVD drive

Removing a CD or DVD drive

Installing or replacing a hard drive

Installing a fixed SATA hard drive

Removing a fixed SATA hard drive

Installing a hot-swap hard drive

Configuring your onboard RAID solution

Configuring the onboard SATA RAID solution

Filling empty drive bays

Installing memory

Memory online sparing

Removing and Installing PCI expansion cards

Removing and installing the PCI riser assembly

Removing and installing a PCI expansion card

Removing and installing a PCI riser connector

Replacing a system fan

Installing a processor

Replacing the power supply