Gateway 9315 User Manual

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User Guide

Gateway 9315 Server

Contents

1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors - right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors - left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 32 Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Removing and installing air ducts, air dams, and baffle . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Removing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing the air baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . .

49

Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

66

Removing and Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Removing and installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Replacing a system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80

Installing or replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

84

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

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Chapter 1

Checking Out Your Gateway

Server

Locating drives, ports, jacks, and controls

Locating system board components

Available help resources

1

Front

CD or DVD

 

 

Control

 

 

panel

drive

Hard drive

Hard drive

Hard drive

Control panel

LAN 1 activity indicator

Power

Hard drive

System ID

 

button

activity LED

button

 

Power/

 

System ID

 

sleep

System

LAN 2 activity indicator

LED

fault LED

LED

Video port

Reset

Non-maskable interrupt

button

USB port

button (recessed)

 

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Back

Low-profile PCI

Full-height PCI

Serial number

expansion card

expansion card

I/O panel

Power connector

Power supply

I/O panel

Keyboard

LAN jacks

USB ports

System

 

port

 

Diagnostic

ID LED

PS/2 mouse

RJ-45

 

LEDs

 

 

Video port

 

port

serial

 

 

 

 

port

 

 

 

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3

Interior

CPU 2 socket

 

DIMM slots CPU 1 socket

Processor air duct

Fan module

 

PCI riser

Power supply

Drive bays

assembly

 

 

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System board

Connectors - right side

 

CPU 2

CPU 2 fan header

socket

CPU 1 fan header

CPU 1

socket

IDE power connector

Front panel USB header

SATA 1 connector

OEM RMC connector

Configuration jumpers

Power supply connector

SATA 0 connector

+12V CPU power connector

Fan board connector

Diskette connector

PCI fan connectors

IDE connector

100-pin floppy/front panel/ATA connector

Main power connector

50-pin front panel connector

34-pin front panel connector

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Connectors - left side

DIMM slots

Mouse (top)

and

Keyboard

Serial port B (RJ-45)

LAN 1

LAN 2

Video

USB 1

USB 2

PCI riser card (low-profile)

Diagnostic LEDs (4)

PCI riser card (full-height)

ID LED

Battery

Serial port A header

Chassis intrusion header

BIOS select jumper

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, Windows 2003 Server drivers, and documentation for your server and its components. For more information, see Using Your System Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 102.

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Chapter 2

Setting Up Your Server

Using your server safely

Installing your server into a cabinet

Starting and turning off your server

Setting up your operating system

9

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Warning Your server comes with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to ship the server.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Warning High voltages can enter your server through the power cord, and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage that the protector allows to pass through, the better the protection for your server.

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

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Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with EIA-310-D standard 4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not covered here. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.

Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling. It must also include ventilation sufficient to exhaust a maximum of 1200 BTUs per hour for this server.

Rackmount kit contents:

Server rails (2)

Cabinet rails (2)

L brackets (2, not used for this type of installation)

Fastener pack (1)

Small screws (4, #6-32 × 3/16-inch)

Medium screws (8, #10-32 × ½-inch)

Large screws (2, #10-32 × 7/8-inch)

Disk guides (2)

Handle spacers (2)

Nut bars (4)

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To mount your server in a cabinet:

1 Remove the two screws from each handle, then set the handles and screws aside.

2 Align the slots in a server rail with the studs on the side of the server, then engage the slots with the studs and slide the rail back until it stops. (Your server may be different than the server shown in the example.)

Locking screw hole

Server rail

Slot

Locking screw hole

Mounting stud

Locking screw hole

Slot

3 Align the locking screw holes in the rails with the threaded screw holes in the server, then install the two locking screws through each rail.

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4 Place a disk guide over the disk guide screw hole towards the back of the server.

Disk guide screw hole

5 Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server.

Disk guide

Disk guide screw

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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws, but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step).

7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws.

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8 With the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guides so they fit into the cabinet rails. (Your server may be different than the server shown in the example.)

9 Install a nut bar or mounting nuts on the front cabinet posts.

Nut bar or mounting nuts

10 Push the server toward the back of the cabinet until the front of the server rails touch the front cabinet posts, then secure with two screws through each server rail.

- OR -

Follow the instructions in “Installing the bezel” on page 18 to attach both handles and secure the server into the cabinet.

Warning You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails. If the server is not supported, damage to the server or injury may result.

 

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Installing the bezel

Important The bezel is held in place by the server handles. The handles are also used to slide the server in and out of the rack cabinet when mounted using the optional rails.

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handle with the holes in the front side of the server.

2 Attach the handles to the sides of the server with two mounting screws on each side. (Your server may be different than the server shown in the example.)

Mounting screw

Mounting screw

3

4

5

Push the server, with the handles attached, into the cabinet to determine which holes in the front posts of the cabinet that the holes in the handles will line up with.

Install the mounting nuts (nuts equipped with spring clips that come with most server cabinets) into the holes in the front posts of the cabinet.

Push the server into the cabinet again.

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6 Use a screw through each handle to secure the server to the cabinet posts.

7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with the control panel area at the right.

8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Removing the server from a cabinet

To remove the server from a cabinet:

Warning Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1 Remove the screws through the handles that hold the server in the cabinet.

2 While supporting the server, slide the server out from the cabinet.

 

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Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

Caution When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

To start the server:

1

2

Turn on any peripheral devices connected to the server.

Press the power button.

Power LED

Power button

System fault LED

Reset button

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When the power LED

It means...

is...

 

 

 

Green (steady on)

The server is turned on.

 

 

Green (blinking)

The server is in sleep mode.

 

 

Off

The server is turned off.

 

 

 

 

When the system

It means...

fault LED is...

 

 

 

Green (steady on)

The server is operating normally.

 

 

Green (blinking)

The server is operating in a degraded condition.

 

 

Orange (steady on)

The server is in a critical or unrecoverable condition.

 

 

Orange (blinking)

The server is in a noncritical condition.

 

 

Off

POST failure or full system stop.

 

 

If nothing happens when you press the power button:

Make sure that the power cable is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

Wait 5-10 seconds after plugging the power cord into the server before pressing the power button. This allows the internal monitoring and control hardware to initialize.

If you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see “Getting Help” on page 7.

3 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 105 and “Beep codes” on page 108 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Warning The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cord from the wall outlet or power source. The power cord is considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Configuring the RJ-45 serial port

The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J8A3) must be changed on the system board.

To change the RJ-45 serial port configuration to DCD signal support:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 69.

4 Remove the jumper across pins 1-3 of jumper J8A3, then place the jumper across pins 2-4.

5

6

Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page 69.

Follow the instructions in “Closing the server case” on page 39.

 

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as enabling or disabling the onboard LSI RAID solution, can be changed by using the BIOS Setup utility, and the RAID solution can be configured by using the RAID BIOS console (or the specific RAID console which accompanied a customized, add-in RAID solution).

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 91. For information on BIOS settings, see “BIOS Settings” on page 131. For information on the RAID BIOS console utility, see “Configuring your onboard RAID solution” on page 61. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which accompanied your server.

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Chapter 3

Maintaining Your Server

Caring for your server

Recording the BIOS configuration

Managing your server and network

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Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A CD drive cleaning kit

Cleaning tips

Always turn off your server and other peripheral devices before cleaning any components.

Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

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Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 131.

2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway Systems Manager

Gateway Systems Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Systems Manager CD. You can find additional documentation in the program’s online help.

Server security

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on page 18.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set up an administrator password to prevent unauthorized access to the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS passwords” on page 98.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

Select the Security menu.

Select Administrator Password.

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4

5

Type the password and press ENTER, then type it again and press ENTER.

Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

Select the Security menu, then select the password to remove.

Enter the current password, then press ENTER.

For the new password, leave the password field blank, then press ENTER. The password is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 98.

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Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. Your server has a System ID indicator in the front and in the back. In addition to the following procedure, the ID LED can also be turned on by using the Gateway Systems Manager software.

To turn on the System ID LEDs:

1 Press the System ID button. The two blue System ID LEDs turn on.

System ID

LED

System ID button

System ID

LED

For the System ID LEDs to turn on, the server does not need to be turned on, but it does need to be plugged in.

2 To turn off the LEDs, press the System ID button.

 

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Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected)

Managing nonvolatile storage for the system event log and sensor data records

Interfacing with the emergency management port to send alerts and interact with remote management systems.

Fault resilient booting (the extent depends on the option selected).

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1

2

3

Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD.

Download the BMC update file from support.gateway.com.

Follow the instructions included with the update file.

Updating the FRU/SDR

The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC or whenever you update the BIOS. Each time you update the FRU/SDR, we recommend that you check support.gateway.com for the most current version of the utility. If a newer version is available than the one included on the SCCD, download the newer version and use it instead of the SCCD. Follow the instructions in the readme.txt file that accompanies the utility, or proceed with the following.

To update the FRU/SDR:

1 Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk-on-key device).

2 Put the System Companion CD in the CD drive and change directories (to the CD drive) to access it.

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3 When the System Companion CD menu opens, select the FRU/SDR utility.

4 Select one of the following options (if in doubt, choose the second option and update both):

Update just the SDR repository - Select this option when sensor information needs to be changed. For example, if the CPU is upgraded to a higher speed or if memory is replaced.

-OR-

Update the FRUs and the SDR repository - Select this option if have installed additional hardware. For example, additional memory.

5 Exit the utility, remove the System Companion CD, then reboot your server.

Using your System Companion CD

You can use your System Companion CD to:

Install hardware drivers

Install programs

View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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Chapter 4

Installing Components

Opening and closing the server case

Installing and replacing major server components

35

Preparing to install components

Important You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas)

Is a low-static environment (avoid carpeted areas)

Has a stable surface on which to set your server

Has enough room to place all of your server parts

Is near a grounded outlet so you can test your server after installation

Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 7.

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning

To avoid exposure to dangerous electrical voltages and moving parts,

 

turn off your server and unplug the power cord and modem cable

 

before opening the server case.

 

 

Caution ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning

To prevent risk of electric shock, do not insert any object into the vent

 

holes of the power supply.

 

 

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Caution For correct cooling and air flow, always reinstall the top panel before you turn on the server. Operating the server without the panel in place will cause the server to overheat.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2

3

If the bezel is installed, unlock it, then pull it off.

If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see “Removing the server from a cabinet” on page 19.

4

5

Warning Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury could result.

Place the server on a stable, non-skid surface.

Remove the shipping screw (if one is installed).

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6 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 inch.

Panel release button

7 Lift the top panel away from the server.

Closing the server case

Caution Whenever you add or remove components from your server, make sure that the various cables, both data and power, are routed correctly before reinstalling the top panel. Incorrectly routed cables could result in cable damage, fan blockage, misalignment of baffles and ducts, and incorrect airflow within the server.

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

2 Slide the top panel’s edges into the server.

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3 Slide the top panel toward the front of the server until it clicks into place.

4 Replace the shipping screw (if required).

5 Replace the bezel (if required).

6 Reconnect the power cord and all other cables.

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Removing and installing air ducts, air dams, and baffle

Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives, processors, and power supplies. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes.

Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage due to incorrect cooling.

Removing the processor air duct

The processor air duct normally covers the portion of the system board that includes the processor(s) and the memory. The duct will need to be removed if you need to add or remove a processor or memory in your system or if you need to replace the system board.

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make that sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2

3

Follow the instructions in “Opening the server case” on page 38.

Lift the processor air duct from the chassis.

 

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Installing the processor air duct

To install the processor air duct:

1 Place the processor air duct over the CPU sockets. The front edge of the air duct should contact the fan module and the top of the installed air duct should be flush with the top of the power supply.

2 Follow the instructions in “Closing the server case” on page 39.

Removing the air baffle

Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage.

To remove the air baffle:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 38.

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Important Take note of the cable routing under and around the air baffle. You will need to re-route these cables when the baffle is reinstalled.

3 Pull up on the air baffle to remove it from the server chassis.

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Installing the air baffle

Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffle in place. Failure to do this could result in equipment damage.

To install the air baffle:

1 Place the air baffle into the chassis between the power supply and the hot-swap drive backplane, routing the cables as noted in the removal process.

2

3

4

Fit the tab that extends from the front of the baffle under the drive bay area.

Line up the guide pins on the baffle with the matching holes in the chassis and in the backplane.

Push down firmly on the air baffle to secure it to the chassis.

Caution Make sure that you do not pinch any cables under the baffle as you are reinstalling it. Failure to do this could result in misalignment of the baffle and incorrect airflow in the server.

5 Follow the instructions in “Closing the server case” on page 39.

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Installing and removing drives

Your server’s basic configuration includes one CD or DVD drive and as many as three SATA fixed hard drives. SATA hot-swap hard drives and a hot-swap backplane are optional. A USB diskette drive is also included (but not installed in the server).

As you prepare to install drives, remember:

You must install a diskette drive in the left converted hard drive bay.

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.

Installing a diskette in a converted hard drive bay

If you need to install a diskette drive into your server, you must install the diskette drive in one of the hard drive bays.

Important An internal diskette drive can only be installed in a converted hard drive bay if the optional hot-swap backplane is installed in your server.

To install a diskette drive in a converted hard drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 37. Make sure that you turn off the server, then unplug the power cord and all other cables connected to the server.

Caution

The diskette drive is not hot-swappable. Before installing or removing

 

the drive, make sure that power is turned off and the power cord is

 

unplugged.

 

 

2

3

4

Follow the instructions in “Opening the server case” on page 38.

Unlock the bezel (if necessary) and remove it by pulling it from the chassis. Remove the left hot-swap hard drive carrier from the server.

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