BlackBerry P 9982 User Guide

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PORSCHE DESIGN

P'9982 Smartphone

User Guide

Version: 10.2.1

Published: 2014-01-27 SWD-20140127161112777

Contents

Get started...................................................................................................................................................5

Getting to know your device.........................................................................................................................5

Device Switch............................................................................................................................................. 47

Display........................................................................................................................................................ 56

Search.........................................................................................................................................................59

Phone......................................................................................................................................................... 61

Phone..........................................................................................................................................................61

BBM Video..................................................................................................................................................70

Sounds, notifications, and ring tones......................................................................................................... 72

Change the notification settings for Level 1 alerts..................................................................................... 74

View and respond to Instant Previews....................................................................................................... 74

About Lock Screen Notifications................................................................................................................75

Troubleshooting: Ring tones, sounds, and alerts.......................................................................................75

Messages.................................................................................................................................................. 77

BlackBerry Hub...........................................................................................................................................77

joyn for BlackBerry 10 devices................................................................................................................. 100

Passwords and security.........................................................................................................................103

Security.....................................................................................................................................................103

Work space and BlackBerry Balance....................................................................................................... 118

BlackBerry ID............................................................................................................................................123

Password Keeper..................................................................................................................................... 126

Media....................................................................................................................................................... 131

Camera..................................................................................................................................................... 131

Pictures.....................................................................................................................................................137

Music........................................................................................................................................................ 142

Videos.......................................................................................................................................................149

BlackBerry Story Maker............................................................................................................................153

Media sharing........................................................................................................................................... 154

Maps and locations................................................................................................................................ 157

Maps.........................................................................................................................................................157

Location services......................................................................................................................................160

Compass.................................................................................................................................................. 162

Applications and features...................................................................................................................... 165

Remember................................................................................................................................................ 165

Calendar................................................................................................................................................... 169

Contacts................................................................................................................................................... 181

Clock.........................................................................................................................................................191

Calculator................................................................................................................................................. 197

Browser.................................................................................................................................................... 198

Smart Tags............................................................................................................................................... 204

Voice Control............................................................................................................................................ 208

Games...................................................................................................................................................... 212

Organizing apps........................................................................................................................................214

Documents and files...............................................................................................................................217

File Manager............................................................................................................................................. 217

Storage space and media card................................................................................................................ 220

Settings and options.............................................................................................................................. 227

Connections..............................................................................................................................................227

Software Updates.....................................................................................................................................246

Language..................................................................................................................................................247

Keyboard and typing................................................................................................................................ 247

Battery and power.................................................................................................................................... 255

Accessibility..............................................................................................................................................263

BlackBerry Link features on your device.................................................................................................. 273

Legal notice.............................................................................................................................................277

User Guide

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2.1

This software update introduces great new features to help you be more productive, and more in control. Discover more ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor the battery power level so you can be more productive for longer.

BlackBerry Hub

The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and the ability to compose messages in plain text or rich text.

For more information, see

BlackBerry Keyboard

A floating action bar above the keyboard helps you easily complete or cancel common actions. If you often need to type in more than one language, the keyboard allows you to switch languages quickly by using the comma (,) key. You can turn on or turn off this feature on the Language and Input settings screen.

For more information, see

Music

An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.

For more information, see

BlackBerry Hub

and

Keyboard and typing

Music

Sounds, notifications, and ring tones

User Guide

Calendar

You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule WebEx meetings.

Get started

For more information, see

Contacts

When you save a contact, you can select the account that you want to save it to, and you can move contacts between accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types of messages, including BBM, email, text, and other social feeds.

For more information, see

Phone

You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call.

For more information, see

BlackBerry Browser

Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space. Download apps that you trust. Your device doesn’t check the integrity of the APK files that you download.

Calendar

Contacts

Phone

and

Sounds, notifications, and ring tones

For more information, see

Settings

You can set up your device to use a picture password instead of a traditional password. You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also specify the order of these options, and switch between your personal space and work space from the Quick Settings menu.

Browser

and see

Getting to know your device

User Guide

From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You can see information about CPU, memory, and mobile network or Wi-Fi network usage.

Get started

For more information, see

Introducing BlackBerry 10: Overview

Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your minimized apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.

BlackBerry Hub

The BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single gesture from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events.

You can filter the types of messages that appear in the BlackBerry Hub, as well as show message attachments that you receive. You can set prioritization rules for messages (for example, messages from people who are attending an upcoming meeting with you) to show the most important messages and notifications in the BlackBerry Hub.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.

Security, Getting to know your device

and

Battery and power

For more information, see

BlackBerry Keyboard

Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. The tone for key presses on shift, symbol, and delete keys are different so you can distinguish the keys from regular key presses. And you can even type in two or more languages at once!

For more information, see

BlackBerry Hub

and

Keyboard and typing

Sounds, notifications, and ring tones

and

Language

User Guide

BBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE, and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon. You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.

Get started

For more information, see

Camera

Your device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot. And from the camera, you can peek at the last picture that you took to see if you captured what you wanted.

For more information, see

BlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into an HD movie that you can view later and quickly share with others through an email, a text message, social networking accounts, and more. You can select a song for background music, add intro titles and end credits, and apply themes. When you save a BlackBerry Story Maker video and close the app the video continues to save in the background.

For more information, see

BBM Video

Camera

BlackBerry Story Maker

BlackBerry Remember

A combination of memos and tasks, the BlackBerry Remember app helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device. You can assign a time and date to indicate when an item is due or when you want to return to the item, and those items appear in the Calendar app and the BlackBerry Hub calendar notifications.

For more information, see

Contacts

The Contacts app contains details about the contact, the updates and company news from the contact’s social network, and the events that you and the contact have in common. You can filter your

Remember

User Guide

contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.

Get started

For more information, see

Calendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. Using the account settings, you can add web calendars to the device by subscribing to ICS feeds. You can filter your calendar events for each of your social networking accounts. From a reminder notification, you can send a message to the meeting organizer or all attendees. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see

BlackBerry Browser

The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a few gestures. Viewing your browsing history is also just a few quick taps away. You can view webpages in Reader mode to remove distracting clutter, and invert the colors to display white text on a black background.

For more information, see

Contacts

Calendar

Browser

Share, stream, or display your media files

With just a few taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.

For more information, see

Picture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.

For more information, see

Media sharing

Pictures

User Guide

Video editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.

Get started

For more information, see

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.

For more information, see

Voice Control

The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.

For more information, see

BlackBerry World

Videos

Voice Control

Voice Control app by pressing and

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with just a few gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos. Parental controls let you hide content that you don't want children to access.

NFC and Smart Tags

Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.

For more information, see

NFC

and

Smart Tags

User Guide

BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.

Get started

For more information, see

About BlackBerry Balance

What's different about BlackBerry 10?

How do I get back to the home screen?

•

In many apps, you can tap

• To minimize an app and return to the home screen, swipe up from the bottom of the screen.

to return to the previous screen.

Back

How do I get to the menu?

There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.

User Guide

Get started

How do I change my settings and options?

Do any of the following:

•

To change the settings in an app, swipe down from the top of the screen. Tap .

•

To see other options in many apps, tap .

• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap

Settings.

User Guide

Get started

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right.

You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

User Guide

Where are the phone keys and my notification profiles?

Get started

• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

• You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping

• You can set custom ring tones for contacts in the Contacts app.

• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap

• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger from the screen once the circle covers

• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger from the screen once the circle covers .

Settings > Notifications.

User Guide

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.

How do I edit or move text?

There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.

Select text

Touch and hold a character or word.

• To cancel your selection, tap anywhere on the screen.

• To change your text selection, drag the handles.

Get started

Move text

Press and hold your finger on a word or in a text field.

Release your finger from the screen. A menu with text editing options appears.

Tap an option.

Tip: If you aren't sure what a menu icon means, press and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.

User Guide

Insert the cursor

Tap a word or text field to show the cursor.

• To move the cursor to another spot, drag the circle.

• To move the curosor one character at a time, tap the top, bottom, left or right of the circle.

Insert text where you place the cursor.

Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.

Where are my tasks, memos, and voice notes?

• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Get started

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?

In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN.

How do I find my own phone number?

On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen , swipe down and your phone number will appear at the top of the screen. In an email or text

message, you can also type mynumber to display your phone number.

Where is Password Keeper?

User Guide

The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Settings > About. To change

the type of information displayed, tap an option in the drop-down list.

How do I search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .

What is BlackBerry Link?

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

Get started

To download BlackBerry Link, on your computer, visit select the

Windows or Mac option.

Home screen, keys, and icons

Your device at a glance

www.blackberry.com/BlackBerryLink

and

User Guide

Get started

Home screen at a glance

User Guide

Get started

Application icons

Icon

Description

BlackBerry Hub

Access all of the messages and notifications that you receive from your different accounts from one convenient location.

Contacts

Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.

Browser

View webpages more easily using the reader mode, and share webpages quickly with your contacts.

Calendar

User Guide

Icon Description

View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.

BBM

Chat in real time by using text or video, and share files with up to 30 BBM contacts.

Text Messages

Send and receive SMS and MMS messages, if provided as part of your wireless service plan.

BlackBerry World

Download, buy, rate, and review apps, games, music, and videos.

Remember

A productivity app for collecting and categorizing the information you want to remember.

Get started

Docs To Go

Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.

Pictures

View, edit, and share pictures that you take with the Camera app or that are saved on your device.

Music

Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.

Videos

User Guide

Icon Description

View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.

Story Maker

Create and share a movie that you make using pictures, videos, and music on your device.

Facebook

View your Facebook notifications, upload photos and videos, and check in to Places.

Twitter

Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.

Build and connect with your professional network and get access to ideas and opportunities for your career.

Get started

Maps

Search for places, get turn-by-turn directions, and save favorite places.

Games

Find games to download and play. Add your friends so that you can view their games or challenge them to a game.

YouTube

Share your videos with friends, family, and the world.

Voice Control

Speak your commands to make a call, send messages, search the Internet, and more.

Clock

Track the time using a world clock, stopwatch, timer, and alarm clock.

User Guide

Icon Description

Calculator

Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.

Compass

Navigate using the compass, or let the compass connect to satellites to find your location.

File Manager

View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.

Smart Tags

Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.

Settings

Get started

Change the settings for network connections, accounts, display, language, and more.

Adobe Reader

View PDF files on your device and share them with others over email, BBM, and more.

Phone

Place conference calls, check voice mail, or move a call to BBM Video.

Camera

Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.

Setup

Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.

Help

User Guide

Icon Description

Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can

peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.

Get started

Icon

Description

Email message

Text message

BBM message

Facebook message

Twitter message

LinkedIn message

Phone call

Notification messages from apps and services such as BlackBerry World

Setup and activation

Inserting the micro SIM card, battery, and media card Remove the battery door

CAUTION: To help preserve the finish, take care not to forcefully bend the battery door.

To remove the battery door, pull up the bottom of the battery door.

User Guide

Insert or remove the micro SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage

to your device, do not insert a SIM card adapter into your device.

Depending on your service provider and where you purchased your device, the micro SIM card might already be inserted.

To insert the micro SIM card, slide it into place as shown.

Get started

To remove the micro SIM card:

Push the micro SIM card partly out by placing your index finger in the opening.

Slide the micro SIM card out completely using either your index finger and thumb, or by pressing on the top of the micro SIM card with your thumb.

User Guide

Insert a media card

Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to

turn off or restart your device.

A media card is optional. If a media card is included, it might already be inserted.

To insert the media card (microSD card), with the metal contacts facing away from you, slide the card into the slot to the right of the battery.

Get started

Insert or remove the battery

Before you start using your BlackBerry device, you should charge the battery. The battery in the box that your device came in isn't fully charged.

Do one of the following:

• To insert the battery, align the contacts.

• To remove the battery, from the end opposite to the battery contacts, lift and pull the battery out.

User Guide

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home screen.

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit

www.blackberry.com/blackberryid

Get started

You can use the Setup app to:

• Add your email, BBM, instant messaging, and social networking accounts

• Set up your payment options for purchases you make from the BlackBerry World storefront

• Transfer data from a device running BlackBerry 7 or 7.1

• Customize and personalize your device settings

• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

If you already added an account to your device, tap to add another account.

Add a personal email account

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

User Guide

Enter the password for the account.

Tap Next.

Change any additional settings (for example, the types of content to sync with your device).

Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in

the

Birthday Reminders

Tap Done. If necessary, tap Authorize.

Add a work account supported by BlackBerry Enterprise Service 10

If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

drop-down list, tap a reminder option.

BlackBerry Balance. If your organization hasn't upgraded to

Get started

Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap > Work Account.

Enter the username, activation password, and server address for your account.

Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address

When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

User Guide

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for

new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address

When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

On the

Enter the username, email address, password, and server address for the account.

Add Account

screen, tap >

IBM Notes Traveler

Get started

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for

new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap Next.

Add a BlackBerry email account

If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

Enter the password for the account.

Tap Next.

On the Forwarding screen, complete the fields to add a forwarding email address.

Tap Next.

User Guide

Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings

To increase the activation speed of IMAP email accounts, it is recommended that you enter the

Note: IMAP Path Prefix. For more information, contact your administrator.

On the

Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't

• To change the number of messages that are initially synced to your device, in the Initial Retrieval

Tap Done.

Add Account

supported), in the

Amount drop-down list, tap an option.

screen, tap >

Sync Interval

drop-down list, tap an option.

IMAP

POP

Get started

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account screen, tap > CalDAV or CardDAV.

Enter the account information.

Tap Done.

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a thirdparty device, visit

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures,

www.blackberry.com/deviceswitch

User Guide

music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit

www.blackberry.com/deviceswitch

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices.

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device.

• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World.

Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

Learn how to switch devices using a media card.

Learn how to switch devices using BlackBerry Link.

Learn how to switch devices using BlackBerry Protect.

Learn how to switch devices using the device switch app.

Get started

• Click

• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

Options

information down so that you have it when you're ready to add accounts to your new device.

BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or

www.bbm.com

About

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

User Guide

What if I have contacts on my micro SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old micro SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.

Tip: To copy contacts from your micro SIM card to your old device's built-in media storage, in your contact list on your old device, press the key > Micro SIM Phone Book. Press the key > Copy All To Contacts.

Get started

Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.

Press the Power/Lock key on the top of your device.

To wake up your device, swipe up from the bottom of the device screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

User Guide

Do one of the following:

•

To restart your device, press and hold the Power/Lock key on the top of your device. Tap .

• To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

Get started

CAUTION:

With the BlackBerry logo ( ) facing up towards the front of the device, connect the cable in the USB port on your device and plug the charger into a power outlet.

Tips: Charging your device

Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:

Other chargers might not provide adequate power and might damage your device.

• Avoid using your device while it's charging to help it charge faster.

• Charge your device often, even when the battery charge isn't low.

• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.

• Avoid leaving your device turned off with a low battery power level for an extended period of time.

• If your device has a removable battery and you aren't using your device for more than a few days, partially charge the battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.

User Guide

Lock or unlock your device

Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve

battery power.

Get started

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

To unlock the screen, swipe up from the bottom of the screen.

Unlock your device with a network unlock code

To obtain the unlock codes for your BlackBerry device, contact your service provider.

Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. For example, if you want to use a micro SIM card from another service provider, you might need to enter an unlock code.

Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Settings > About > SIM Card.

On the home screen, swipe down from the top of the screen.

Tap Settings > Security and Privacy > SIM Card.

In the Phone Network Lock section, tap a locked item.

When prompted, enter the unlock code.

CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, contact your service provider.

Lock your work space

If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data on your device.

If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance > Set Password. Type a password.

On the home screen, swipe down from the top of the screen.

•

To immediately lock your work space, tap .

User Guide

• To automatically lock your work space after a set amount of time, tap Balance > Lock work

space after.

Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted.

Get started

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use.

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap

Settings > Security and Privacy > Device Password. Set the Device Password switch to On.

Enter a password.

To lock your device, do one of the following:

•

Press and hold the Power/Lock key on the top of your device. Tap .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down

from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock

Device After Screen Lock.

• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe

down from the top of the screen. Tap Settings > Security and Privacy > Device Password >

Lock Device When Holstered.

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub and the home screen, slide your finger left and right.

User Guide

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Get started

Select items

Do any of the following:

• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

• To highlight an item without opening it, touch and hold the item.

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one

item. Tap and tap additional items. To clear an item, tap it again.

User Guide

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Get started

Move items from one place to another

On the home screen, touch and hold the item you want to move.

When the item starts to pulsate, slide your finger to where you want the item to be.

User Guide

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.

Swipe up from the bottom of the screen.

Get started

Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the

app.

View the BlackBerry Hub

You can peek at or open the BlackBerry Hub from anywhere on your BlackBerrydevice.

From the bottom of the screen, slide your finger up and to the right.

User Guide

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.

Show the menus

You can find additional features, options, and help by exploring the menus.

Do any of the following:

•

To see the additional actions you can perform in an app, tap or .

• To see the additional actions for a specific item within an app, such as a song or a picture, touch

and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.

• To find the settings and help, swipe down from the top of the screen. In an app, you can see the

settings for that particular app. If you are not in an app, you can see the device settings.

Get started

Show the keyboard

Using two fingers, swipe up from the bottom of the screen.

User Guide

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard.

Navigating within an Android app

Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.

Get started

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the

screen.

• To go back to the previous screen, place your finger below and halfway across the screen. Slide

your finger diagonally up and to the left.

User Guide

Get started

Personalizing your device

Customize your device settings

Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do.

On the home screen, swipe down from the top of the screen.

Tap Settings.

For more information about a particular setting, see the Help.

Customize your Quick Settings

The settings menu that you access by swiping down on the home screen is designed to show the settings you use most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight!

On the home screen, swipe down from the top of the screen.

Tap

• To add or remove items from your quick settings, select or clear the checkboxes.

•

Settings

To change the positions of items in your quick settings, tap . Touch and hold the item you want to move. Drag the item to a different location and release your finger. Tap Save.

Quick Settings

Tip: If you have a lot of quick settings items, you can swipe right or left to see them all.

Download and buy apps, games, music, and videos

Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

In the BlackBerry World storefront, tap an item.

In the upper-right corner of the screen, tap the button with the price displayed on it.

To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method.

Tap Purchase.

Tip: To share an app, game, album, song, or video, tap . To share an app with someone using NFC

technology, on the Details screen of the app that you want to share, align the backs of your devices.

Downloading and installing Android apps on your BlackBerry device

You can now get apps and games designed for Android smartphones and install them on your BlackBerry device!

User Guide

You can find and download Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an Android app file. You can also install an app file by opening it in the File Manager app on your BlackBerry device.

If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the File Manager app for .apk.

CAUTION:

Apps that you install from sources other than BlackBerry World have not been reviewed by BlackBerry. These apps might pose a risk to your device and personal data. You should only install apps from trusted sources.

While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).

If you don't want to accept these potential risks and limitations, you should not install apps from sources other than BlackBerry World.

Move an app around the home screen

Get started

You can move the app icons to different places on the home screen so they are where you want them to be. For instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using your BlackBerry device with one hand, it's easier to open those apps.

On the home screen, touch and hold an app icon until all of the icons start to blink.

Drag the icon to a different location on the home screen and release your finger.

Change your sounds, notifications, or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.

Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P'9982 smartphone from BlackBerry have access to.

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

Change your font size

On the home screen, swipe down from the top of the screen.

User Guide

Tap Settings > Display.

In the Font Size drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

Open a picture.

Tap > > Wallpaper.

Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is

what will appear as your wallpaper.

Set an alarm

Tap .

Set the Alarm switch to On.

Touch and hold the dial outside of the clock face.

Slide the dial around the clock face to your desired time.

To save the alarm time, tap anywhere on the screen.

The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific

Tip:

minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.

Get started

Bookmark a favorite webpage

On a webpage, tap > .

Overview of device settings

Item

Airplane Mode

Network Connections

Description

Turn off all wireless connections.

• Get quick access to airplane mode to turn off all your connections.

• Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering.

User Guide

Item Description

• Mute BlackBerry Keyboard sounds.

• Turn on vibrate mode.

Notifications

Main Volume

Accounts

Quick Settings

• Turn off Instant Previews and LED notifications.

• Customize audio and visual notifications for specific apps.

• Adjust the overall volume on your device.

• Assign the volume keys.

• Turn on audio boost for use with your headphones.

• Add or change social networking and email accounts.

• You can also access advanced setup options such as IMAP and POP.

• Access settings you use frequently.

• Access these settings at any time by sliding your finger down from the top of the screen.

Get started

Display

Language and Input

Voice Control

• Select wallpaper.

• Change your font.

• Adjust screen brightness.

• Customize screen locking.

• Turn on or turn off text prediction, word substitution, and spell check.

• Change the language, region settings, and measurement system.

Turn on voice dictation and set voice recognition and feedback preferences.

User Guide

Item Description

Create or change a work space password. Delete only your work space and data from your device

BlackBerry Balance (if available)

BlackBerry Link

BlackBerry ID

BlackBerry Protect (if available)

Security and Privacy

and leave your personal data intact.

Set up remote access to a computer for sharing documents and synchronizing media.

• View your current BlackBerry ID information.

• Sign in to your BlackBerry ID account.

• Change your BlackBerry ID password.

Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen.

• Create a device password.

• Encrypt your device data.

• Delete your device data.

• Change permissions for downloaded apps.

• Manage certificates.

• Create a micro SIM card PIN.

Get started

App Manager

Media Sharing (if available)

Date and Time

• Change the default app used to open a specific file type.

• Monitor apps that are using your device's memory.

Connect to a device to wirelessly share media content.

Change the time zone, time, and date.

User Guide

Item Description

• View the current software version running on your device.

Software Updates

Storage and Access

Location Services

• Check for software updates.

and

• Clear search history.

• Remove or prioritize apps that are searched.

• Extend device search to include an Internet search.

View available storage space and set up access to the files stored on your device, including USB connections, network identification, file sharing, Wi-Fi sharing, and password protection for sharing files.

• Choose whether apps can use your location data.

• Clear recent searches that you entered in the Maps application.

Get started

Payment Options

Accessibility

About

Add payment accounts and set preferred payment methods.

Change magnification, hearing aid, and TTY settings.

• Find general information about your device, such as hardware information, network details, and storage space capacity.

• Identify your device PIN, software version, and model name.

• View your phone number and the name of your wireless service provider.

User Guide

Item Description

• View or change the name for your device that appears if another device detects it over a Bluetooth or network connection.

Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.

Visit

blackberry.com/support

resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit

blackberry.com/contact

about who to call for warranty information, billing, repairs, or technical support.

Get started

for self-help

for information

Testing your device hardware

You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related problem.

BlackBerry World now.

Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a full assessment.

Depending on your device model, you can check the following components and functions on your device:

• Touch screen and LCD

• Volume keys, Mute key, and Power/Lock key

• Camera

• Speakers, microphone, and headphone jack

• LED and vibration notifications

Download the BlackBerry Virtual Expert app from

User Guide

• Bluetooth technology

Tip: For help with a specific issue, contact your service provider.

Get started

Test your device using the BlackBerry Virtual Expert app

In the BlackBerry Virtual Expert app, do one of the following:

• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.

•

To perform a specific test, such as a camera issue, tap . Tap the test you want to do.

Follow the instructions on the screen.

A BlackBerry Virtual Expert test failed

If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:

• If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit

BlackBerryLink

• Note your device software version and PIN number. To find this information, from the home screen, swipe down from the top of the screen. Tap OS or Hardware.

• Contact your wireless service provider or local repair center about the issue.

and select the Windows or Mac option.

Settings

About

www.blackberry.com/

. In the

Tutorial: Searching the Help app on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/help/en

Device Switch

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a thirdparty device, visit

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures,

www.blackberry.com/deviceswitch

User Guide

music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit

www.blackberry.com/deviceswitch

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices.

• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World.

Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:

Learn how to switch devices using a media card.

Learn how to switch devices using BlackBerry Link.

Learn how to switch devices using BlackBerry Protect.

Learn how to switch devices using the device switch app.

Get started

• Click

• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

Update BBM

Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.

Options

information down so that you have it when you're ready to add accounts to your new device.

To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or

www.bbm.com

About

If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

User Guide

What if I have contacts on my micro SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.

If you saved contacts to your old micro SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.

Get started

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data.

On your computer, download and install BlackBerry Link from

BlackBerryLink

Open BlackBerry Link.

Connect your current BlackBerry device to your computer using a USB cable.

Complete the instructions on the screen.

When prompted, connect your new BlackBerry 10 device using a USB cable.

Complete the instructions on the screen.

www.blackberry.com/

Note: Email accounts and unsupported applications aren't transferred to your new device. You can set

up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.

Transfer data from a BlackBerry 7 device using a media card

This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.

When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between BlackBerry devices. This feature is designed to move personal data but not work data.

On your BlackBerry 7 device, click Setup > Device Switch.

Click Using a Media Card > Save Data.

User Guide

Complete the instructions on the screen.

When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device.

On your BlackBerry 10 device, on the home screen, tap > .

Complete the instructions on the screen.

Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.

Transfer data to a new device using BlackBerry Protect

To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier.

You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.

On your previous device or using the BlackBerry Protect website, back up your data.

On your new device, swipe down from the top of the home screen. Tap

Protect.

If necessary, set the BlackBerry Protect switch to On. Complete the setup process.

Tap Restore. Select your previous device as the device that you want to restore data from.

Tap Restore.

Settings

BlackBerry

Get started

Transfer data from an iPhone or Android device

You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.

You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android device to your new BlackBerry device. For more information about the device switch app, visit

Tutorial: Switching to a BlackBerry 10 device using a media card

This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card.

Note: This tutorial is available in English only.

www.blackberry.com/deviceswitchapp

On your BlackBerry 10 device, visit device switch app.

Open the device switch app.

Complete the instructions on the screen.

www.blackberry.com/deviceswitchapp

and download the

Start the tutorial

User Guide

Get started

http://docs.blackberry.com/switchingdevices/help/en

After you switch devices

For information about returning your previous device to BlackBerry for recycling and safe disposal, visit

www.blackberry.com/recycling

Restoring BBM

The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM 6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network.

Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.

Transfer passwords to Password Keeper

. The recycling and trade-up program is only available in certain areas.

You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To transfer the passwords, you must have backed up the password data as part of the backup file during the device switch process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.

On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.

On the home screen, tap Password Keeper.

Enter your Password Keeper password.

Swipe down from the top of the screen.

Tap Settings > Import Passwords.

Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device to the Password Keeper app.

Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported. Credit card credentials are not imported.

After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in the backup file.

User Guide

Tips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

• If you have a media card, move it from your old device to your new device.

• To receive all of your messages and updates, add email and social networking accounts to your new device.

• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and then enter the password incorrectly ten times.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your device and discover tips and tricks.

Get started

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

On the home screen, swipe down from the top of the screen.

Tap

If you already added an account to your device, tap to add another account.

Add a personal email account

Settings

Accounts

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

Enter the password for the account.

Tap Next.

Change any additional settings (for example, the types of content to sync with your device).

Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in

the Birthday Reminders drop-down list, tap a reminder option.

Tap Done. If necessary, tap Authorize.

User Guide

Add a work account supported by BlackBerry Enterprise Service 10

If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the

Enter the username, activation password, and server address for your account.

Tap

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

Add Account

Done

screen, tap >

Work Account

Get started

• Your username and work network password

• Server address

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for

new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address

User Guide

When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

On the Add Account screen, tap > IBM Notes Traveler.

Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for

new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap

Add a BlackBerry email account

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

Enter the password for the account.

Tap Next.

On the Forwarding screen, complete the fields to add a forwarding email address.

Tap Next.

Get started

Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings

Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator.

On the Add Account screen, tap > IMAP or POP.

User Guide

Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't

supported), in the Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the Initial Retrieval

Amount drop-down list, tap an option.

Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the

Add Account

Enter the account information.

Tap

Done

screen, tap >

CalDAV

CardDAV

Get started

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

Do one of the following:

• To reset your password on a computer, visit

your password. Complete the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your

BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

www.blackberry.com/blackberryid

. Click Reset

User Guide

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit

Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, visit option.

www.blackberry.com/deviceswitch

www.blackberry.com/BlackBerryLink

and select the Windows or Mac

Get started

Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 device

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue.

Start the troubleshooting wizard

http://docs.blackberry.com/troubleshooting/blackberryID/en

Note: This troubleshooting wizard is available in English only.

Display

Change your backlighting

On the home screen, swipe down from the top of the screen.

Tap Settings > Display.

To adjust the brightness, move the slider back and forth.

User Guide

Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap

to display the slider without going into the Display screen.

Get started

Change your font size

On the home screen, swipe down from the top of the screen.

Tap Settings > Display.

In the Font Size drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

Open a picture.

Tap > >

If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is

Tip:

what will appear as your wallpaper.

Wallpaper

Change your display language

On the home screen, swipe down from the top of the screen.

Tap Settings > Language and Input.

In the Language drop-down list, tap the language that you want to use.

Change your device's regional settings

On the home screen, swipe down from the top of the screen.

Tap Settings > Language and Input.

In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

To unlock the screen, swipe up from the bottom of the screen.

User Guide

Lock your device with a password

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap

Settings > Security and Privacy > Device Password. Set the Device Password switch to On.

Enter a password.

To lock your device, do one of the following:

•

Press and hold the

• To automatically lock your device after a certain amount of time, on the home screen, swipe down

from the top of the screen. Tap

Device After Screen Lock

• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe

down from the top of the screen. Tap Settings > Security and Privacy > Device Password >

Lock Device When Holstered.

Power/Lock

key on the top of your device. Tap .

Settings

Security and Privacy

Device Password

Get started

Lock

To unlock your device, press the of the screen. When prompted, enter your device password.

Lock your work space

If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance > Set Password. Type a password.

On the home screen, swipe down from the top of the screen.

•

To immediately lock your work space, tap .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work

space after.

Power/Lock

key on the top of your device. Swipe up from the bottom

Turn on rotation lock

On the home screen, swipe down from the top of the screen.

Tap .

User Guide

Get started

Connect your device to an HDMI display

Using an HDMI cable, connect your BlackBerry device to an HDMI display.

Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap Settings > Display. In the HDMI Display Mode drop-down list, tap the display

mode that you want to use.

Take a screen shot of your device

To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.

Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen

shots are saved in your work space.

Search

Search your device

When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.

Tap .

Enter your search terms.

To see all of the results for a particular category, in the lower-right corner of the category, tap .

User Guide

Tip: You can search your device by speaking instead of typing by using the Voice Control app.

Get started

Filter your search results

If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.

In the Search application, tap the icon that appears beside the text entry field.

Tap the category that you want search results for.

If you want to find an email that you received from a particular person, instead of searching from the

Tip:

home screen and using the search filter for the and selecting the

From

category.

Email category, try searching from the BlackBerry Hub

Change your search settings

You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and which search engines to use to extend your searches to the Internet. You can also clear your search history from this screen.

On the home screen, swipe down from the top of the screen.

Tap Settings > Search.

Tap the settings you want to change.

Change your search settings.

Do more with your search results

There are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply, forward, flag, and so on without opening the email.

Touch and hold a search result.

Tap an action.

Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your finger over them.

User Guide

Phone

Phone at a glance

Phone

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.

Making and receiving calls

Make a call

In the Phone app, tap .

Dial a number.

Tap Call.

Call a recent number or speed dial contact

In the Phone app, tap .

User Guide

Tap a name, number, or speed dial contact.

Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap .

Call someone from your contact list

In the Phone app, tap .

Tap a contact.

If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile.

Answer or decline a call

Do one of the following:

• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the

left. Release your finger when the circle covers .

• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the

right. Release your finger when the circle covers .

Use Reply Now to send a message to a caller

You will never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.

Phone

When you receive an incoming call, tap or .

Do any of the following:

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message. Type a message and tap Send.

Silence the ring tone when you receive a call

If you receive a call while your sound notifications are turned on, you can quickly silence your ring tone. When you silence the ring tone, you still need to answer or decline the call.

When you receive an incoming call, tap .

Put a call on hold

While on a call, press and hold until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember.

User Guide

Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

While on a call, tap .

Type your notes and include information such as a title, due date, and tags.

Tap Save.

Start a conference call

While on a call, make or answer another call.

To merge the calls, tap .

Answer a second call while already on a call

If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, tap Answer.

• To end the first call and answer the second call, touch and hold

To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1and 2.

Answer

. Tap

Drop

Phone

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

While on a call, tap Add Call.

Do any of the following:

• Tap a phone number, name, or speed dial contact.

•

Tap . Tap a contact.

•

Tap . Dial a number.

To merge both calls and start a conference call, tap .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

While in a conference call, to view the conference call participants, tap .

Do one of the following:

•

To remove a person from the conference call and hang up, tap .

•

To remove a person from the conference call and keep them in a separate call, tap .

User Guide

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

In the Phone app, swipe down from the top of the screen.

Tap > Holster.

Do any of the following:

Phone

• Set the

• Set the End Call by Putting Device Back in Holster switch to On.

Automatically answer a call when a headset is connected

In the Phone app, swipe down from the top of the screen.

Tap >

Set the

When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds.

Answer a Call by Removing Device From Holster

Bluetooth

Automatically Answer a Call When Connected to a Headset

switch to On.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.

To manually move the call back to your device, while on a call, tap > Handset.

To move a call back to the headset, tap . Tap the name of your headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.

User Guide

In the Phone app, tap or .

Touch and hold a contact or phone number.

Tap .

Add a contact to your keyboard speed dial list

In the Phone app, swipe down from the top of the screen.

Tap > Keypress Speed Dial.

Press the key on your keyboard that you want to associate with the contact.

Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key

that you associated with the contact.

Delete a contact or number from your speed dial list

In the Phone app, tap .

In your speed dial list, touch and hold a contact or number.

Tap .

Delete a contact from your keyboard speed dial list

Phone

In the Phone app, swipe down from the top of the screen.

Tap > Keypress Speed Dial.

Touch and hold a contact or number.

Tap .

About voicemail on your BlackBerry device

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.

With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.

If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub.

User Guide

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.

Phone

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap >

Type your voicemail access number and password.

After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app.

Voicemail

Using a visual voicemail service

Listen to a visual voicemail message

In the BlackBerry Hub or Phone app, tap a voicemail message.

Tap .

Forward a visual voicemail message

In the BlackBerry Hub or Phone app, touch and hold a voicemail message.

Tap .

Save a visual voicemail message

Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.

Tap Save.

Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap .

Tap > Change Voicemail Greeting.

In the Greeting drop-down list, do one of the following:

User Guide

• To play your phone number as your voicemail greeting, tap Phone Number.

• To play your name as your voicemail greeting, tap Name.

• To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap > .

Tap Change Password.

Prevent visual voicemail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap > .

Clear the

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.

International Roaming

check box.

Phone

In the Phone app, swipe down from the top of the screen.

Tap .

Tap > Deactivate.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap > Call Waiting.

Tap the Call Waiting switch.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available.

In the Phone app, swipe down from the top of the screen.

Tap > Call Forwarding.

User Guide

Set any of the switches to On.

To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

Block calls

When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap >

Set any of the switches to On.

The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .

Call Blocking

Phone

Phone options

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap > Show my Number.

Set the Allow My Number to Appear When Calling switch to On.

Adjust the bass and treble of your calls

In the Phone app, swipe down from the top of the screen.

Tap > Call Audio.

Set up smart dialing

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country.

Smart dialing also makes calling an organization or company easier, too. When you set an extension access number for a company, you only need to add an extension number in the Contacts app for a contact at that company, and the company's phone number and extension will be dialed automatically when you call that contact.

In the Phone app, swipe down from the top of the screen.

Tap > Smart Dialing.

• To change the default country code or area code, tap Country Code or Area Code.

User Guide

• To set a company's extension access number, tap Set your Extension Access Number.

Tap any of the drop-down lists to change other smart dialing options.

Turn on Priority Calling

If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.

In the Phone app, swipe down from the top of the screen.

Tap > Priority Calling.

Set the

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap

Change your default Reply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.

In the Phone app, swipe down from the top of the screen.

Tap > Reply Now.

Use Priority Calling

switch to On.

Use the Priority Line

Phone

Tap the message you want to change.

Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, set the Reply Now switch to Off.

Set up your fixed dialing numbers

When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your micro SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen.

Tap > Fixed Dialing Numbers.

Set the Fixed Dialing Numbers switch to On.

Enter the SIM security code provided to you by your service provider.

Tap OK.

Tap Edit List.

Type a name and phone number.

User Guide

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.

In the Phone app, swipe down from the top of the screen.

Tap > Call Summary.

To reset the call times on your Call Summary screen, tap .

Phone

BBM Video

BBM Video at a glance

Start a

You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

BBM Video chat

In a BBM chat, the Phone app, or the Contacts app, tap .

User Guide

Accept or decline a BBM Video chat or BBM Voice chat

When you receive a BBM Video chat or BBM Voice chat, the name of the person and the type of chat appear on your screen. You can silence the ring tone before you respond by tapping .

Touch and hold the circle at the bottom of the screen.

Do one of the following:

•

To accept the chat, slide your finger to the left. Release your finger when the circle covers or

•

To decline the chat, slide your finger to the right. Release your finger when the circle covers .

With the Reply Now feature, to send a BBM message to the person instead, tap .

Tip:

About BlackBerry Natural Sound

The BlackBerry Natural Sound icon, , appears on the screen during a BBM Video chat or BBM Voice chat when the right network conditions are present.

BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background, and experience stereo sound.

Phone

Switch cameras or share your screen

By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files, such as videos and music, on your device and continue your conversation at the same time.

In a BBM Video chat, do any of the following:

•

To switch to your rear-facing camera, tap .

•

To share your screen, tap .

Mute your microphone in a BBM Video chat

In a BBM Video chat, tap .

Move your video thumbnail around the screen

Touch your video thumbnail.

Drag the thumbnail to a different corner of the screen.

Move your BBM Video chat to an external display

If necessary, connect your device to the external screen by using an HDMI cable.

You can move your BBM Video chat to an external display, such as a TV, for a larger picture.

User Guide

During a video chat, tap .

Select an option.

Phone

BBM Video options

Stop using BBM Video over a mobile network

When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.

In BBM, swipe down from the top of the screen.

Tap .

Set the

Allow BBM Calls Over Mobile Networks

switch to

Off

Sounds, notifications, and ring tones

About sounds, notifications, and ring tones

The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still rings when the contact calls you.

If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages.

Note: Level 1 alerts override existing notification settings.

Change your sounds, notifications, or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.

Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P'9982 smartphone from BlackBerry have access to.

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

User Guide

Phone

Turn off all sounds and ring tones except for calls

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

In the Mode drop-down list, tap Phone Calls Only.

Tip: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from the top of the screen. Tap . Set the Phone Calls in Bedside Mode switch to On.

Customize notifications for a contact

Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

At the bottom of the Notifications screen, tap Contacts.

Tap .

Tap a contact.

Do any of the following:

• Tap Phone Calls.

• Tap Email Messages.

• Tap BBM.

• Tap Text Messages.

• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more.

Change the Tone, Vibrate, LED, or Instant Previews settings.

Tap until the Contacts Notifications screen appears.

Contacts that you set customized notifications for are listed on the Contacts Notifications screen.

Customize notifications for an app

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

At the bottom of the Notifications screen, tap Applications.

Tap an application.

Change the Sound, Tone, Vibrate, LED, or Instant Previews settings.

Tap until the Notifications screen appears.

User Guide

Phone

Turn off all sounds, notifications, and ring tones

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

In the Mode drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen.

On the home screen, swipe down from the top of the screen.

Tap

Change the

Settings

Notifications

Sound, Tone, Vibrate, LED

Level 1 Alert

, or

Instant Previews

settings.

View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages, and more from any application on your BlackBerry device.

When a preview appears at the top of the screen, do one of the following:

• To view the message in the BlackBerry Hub, tap the preview.

• To dismiss the preview, tap .

• To ignore the preview, wait a few seconds until it disappears.

• To reply to a BBM message or text message without leaving the app that you're currently in, tap

Turn off Instant Previews

By default, the Instant Previews feature is turned on.

On the home screen, swipe down from the top of the screen.

Tap Settings > Notifications.

Set the Instant Previews switch to Off.

Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only.

User Guide

Phone

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you're currently in.

While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.

To respond to Instant Previews, tap .

Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers.

Type your message.

Tap

or press .

Send

About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.

Turn off Lock Screen Notifications

On the home screen, swipe down from the top of the screen.

Tap Settings > Security and Privacy > Lock Screen.

Set the Lock Screen Notifications switch to Off.

View Lock Screen Notifications

To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.

To view the Lock Screen Notifications, tap the notification icon.

Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Troubleshooting: Ring tones, sounds, and alerts

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.

User Guide

• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off.

Phone

My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked.

User Guide

Messages

BlackBerry Hub

Staying connected with the BlackBerry Hub

The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.

You can add practically any existing email account to your device—both work and web-based email.

Text messages (SMS/MMS)

If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.

Social networking

If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.

BBM and instant messaging

After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.

Calls and voice mail

You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.

Upcoming events

Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends' birthdays.

Notifications

The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.

User Guide

The BlackBerry Hub at a glance

Messages

Setting up and managing accounts

Tutorial: Setting up an email account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/email/en

Tutorial: Setting up a Facebook account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/facebook/en

User Guide

Tutorial: Setting up a Twitter account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Messages

Start the tutorial

http://docs.blackberry.com/tutorials/twitter/en

Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device.

This tutorial is available in English only.

Note:

Start the tutorial

http://docs.blackberry.com/tutorials/linkedin/en

Tutorial: Setting up an Evernote account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial

http://docs.blackberry.com/tutorials/evernote/en

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

If you already added an account to your device, tap to add another account.

Add a personal email account

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

Enter the password for the account.

Tap Next.

Change any additional settings (for example, the types of content to sync with your device).

User Guide

Tap Done.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.

On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.

Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in

the Birthday Reminders drop-down list, tap a reminder option.

Tap

Add a work account supported by BlackBerry Enterprise Service 10

Make sure you know the following from your administrator:

. If necessary, tap

Done

Authorize

Messages

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap > Work Account.

Enter the username, activation password, and server address for your account.

Tap Done.

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address

On the Add Account screen, tap > Microsoft Exchange ActiveSync.

Enter the username, email address, password, and server address for the account.

User Guide

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for

new messages, in the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:

• Your username and work network password

• Server address

When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

On the

Enter the username, email address, password, and server address for the account.

Add Account

screen, tap >

IBM Notes Traveler

Messages

• To turn off push email, set the

new messages, in the

• To use your organization's VPN, set the Use VPN switch to On.

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down

list, tap an option.

Tap Next.

Add a BlackBerry email account

On the Add Account screen, tap Email, Calendar and Contacts.

Enter the email address.

Tap Next.

Enter the password for the account.

Tap Next.

On the Forwarding screen, complete the fields to add a forwarding email address.

Tap Next.

Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

Sync Interval drop-down list, tap an option.

Push

switch to

. To set how frequently your device checks for

Off

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

User Guide

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings

Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator.

On the Add Account screen, tap > IMAP or POP.

Enter the account information.

• To set how frequently your BlackBerry device checks for new messages (if push email isn't

supported), in the Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the

Amount drop-down list, tap an option.

Tap

Add a CalDAV or CardDAV account

Make sure you know the following information:

Done

Messages

Initial Retrieval

• Your username and password

• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account screen, tap > CalDAV or CardDAV.

Enter the account information.

Tap Done.

Change account settings

You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings.

On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

Tap an account.

Make your changes.

Tap Save.

User Guide

Remove an account from your device

To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device.

On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

Tap an account.

Tap .

Troubleshooting: Setting up accounts I can't add an email account

Try the following:

• Make sure that your email address and password have been typed correctly.

• Make sure that your device is connected to a mobile or Wi-Fi network.

• Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap

might need to get additional information about your account from your administrator or email service provider.

• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator.

• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.

Settings

Accounts

> > . Tap the type of account that you want to add. You

Messages

I can't add a second social networking account

You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.

BlackBerry Hub message list icons

Icon

Description

Unread email

Read email

Meeting or event invitation

New Facebook notification

Email with attachment

User Guide

Icon Description

Draft message

Email messages grouped by subject in a conversation thread

Unread text message (SMS)

Read text message

Text message with attachment (MMS)

Draft text message

New system notification

Message hasn't been sent yet

Message is being sent

Message has been sent

Message could not be sent

Messages

Viewing and searching messages

Where is my email or other messages?

To get to the BlackBerry Hub, on the home screen, slide your finger right.

You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

User Guide

Navigate your list of messages and notifications

Messages

In the BlackBerry Hub, touch and hold a date bar.

•

To go to messages and notifications for the next day, tap .

•

To go to messages and notifications for the previous day, tap .

•

To go to the top of your list of messages and notifications, tap .

•

To go to the bottom of your list of messages and notifications, tap .

View messages by account or message type

All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.

In the BlackBerry Hub, tap .

Tap the type of messages that you want to see.

To see all of your messages again, tap > Hub.

View filed email

In the BlackBerry Hub, tap the drop-down list at the top of the screen.

Tap a folder.

User Guide

Search for a message

In the BlackBerry Hub, tap .

Type a search term.

To filter your search results by sender, date, subject, and more, tap .

View unread or flagged messages or messages with attachments

In the BlackBerry Hub, tap .

Leave the Search field empty and tap .

Tap

Unread, Flagged

Tap again.

To see all of your messages again, tap Cancel at the top of the screen.

You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder

Tip:

(for work accounts) or the Unfiled folder (for personal accounts).

Viewing important messages with the BlackBerry Priority Hub

With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.

, or

Attachment

Messages

To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria.

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.

View only your priority messages

In the BlackBerry Hub, do one of the following:

•

Tap > Priority Hub.

• Slide your fingers together to zoom in on your priority messages.

Tip: You can change your settings to specify that zooming in shows either your unread or flagged messages. In the

down list, select Unread Messages or Flagged Messages.

Add a message to or remove a message from the BlackBerry Priority Hub

Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.

In the BlackBerry Hub, touch and hold a message.

•

To add a message to the BlackBerry Priority Hub, tap .

BlackBerry Hub, tap > > Display and Actions. In the Pinch Filter Criteria drop-

User Guide

•

To remove a message from the BlackBerry Priority Hub, tap .

In the dialog box, choose a reason why the message is or isn't important.

Tap OK.

Change the types of messages that are marked as priority

By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.

In the BlackBerry Hub, tap > > Priority Hub.

Set the

Off.

Create a priority rule

You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.

Tap > >

Tap .

Sender has the Same Last Name as Me

Priority Hub

Message Sent with High Importance

Messages

switch to

Do any of the following:

• To add a name to your rule, enter a name in the Filter Name field.

• To flag messages from a specific email address as priority, enter an email address in the From

field.

• To flag messages with a specific subject as priority, enter a subject in the Subject field.

• To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent

Directly to Me

• To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox.

Tap Save.

Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are

notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.

Turn off the BlackBerry Priority Hub

In the BlackBerry Hub, tap > > Priority Hub.

Set the Priority Hub switch to Off.

View attachments sent to you

You can quickly find the files sent to you and avoid searching through your messages.

In the BlackBerry Hub, do one of the following:

or the Cc: to Me checkbox.

User Guide

•

To see all of the files that you received as attachments, tap .

•

To see all attachments from a conversation, tap a conversation. Tap .

Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the in the

bottom left corner. Tap an account. Tap .

Sort attachments

You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.

In the BlackBerry Hub, tap .

Tap > .

In the

Share or save your attachments

In the BlackBerry Hub, tap .

Touch and hold an attachment.

Tap .

When the download is complete, touch and hold the attachment.

drop-down list, tap a sort option.

Sort

Messages

•

To share the attachment, tap .

•

To save the attachment, tap .

Tip: To share or save multiple attachments, tap > . Select some attachments. Tap or .

Send email and messages from the BlackBerry Hub

From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.

In the BlackBerry Hub, tap .

Tap a message type.

Add or choose a recipient for your message:

• For email, type a contact name or an email address in the To field. You can tap suggested

contacts that appear below the To field to quickly add them to the message.

• For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.

• For text messages, type a contact name or a phone number.

• For BBM and other chat messages, select a contact from the list.

Type your message.

Tap Send or the Enter key.

User Guide

Reply to or forward an email

In an email, do one of the following:

•

To reply to the email, tap .

•

To reply to all recipients of the email, tap .

•

To forward the email, tap .

Attach a file to an email or text message

If your wireless service plan supports MMS messages, you can add an attachment to a text message.

While composing an email or text message, tap .

Find the file.

Tap the file.

When you send an email with a picture attachment, you can reduce the size of the message by

Tip: reducing the size of picture attachments. On the Image Size screen, tap a size. Tap Send.

Add a BCC recipient to an email

While composing a message, tap > .

Type a contact name or email address.

Messages

Compose an email in plain text format

You can reduce the size of email messages or email threads by switching from HTML format to plain text format.

In an email, tap .

Tap .

Change text formatting in an email

Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.

While composing a message, tap . You might need to hide the keyboard to see the icon.

Use the formatting toolbar to apply formatting to your text.

Accept spelling suggestions

If spell check is turned on, spelling mistakes are underlined in red as you type.

Tap the underlined word.

• To accept a spelling suggestion, tap the suggested word.

• To add the word to your personal dictionary, tap Add to Dictionary.

User Guide

Forward a text message

In the BlackBerry Hub, touch and hold a text message.

Tap .

Messages

Managing messages

Delete a message

In the BlackBerry Hub, do any of the following:

•

To delete a single message, touch and hold the message. Tap .

•

To delete more than one message, touch and hold a message. Tap . Tap the other messages

you want to delete. Tap .

• To delete all messages before a specific date, touch and hold the date bar. Messages that were

sent or received before that date are highlighted. Tap .

•

To delete messages only from your device, but keep them on the messaging server, tap > >

Display and Actions

Filing email

You might not be able to file an email or create folders for an email, depending on the account that an email is in.

. In the

Delete On

drop-down list, select

Hub Only

File an email

In the BlackBerry Hub, touch and hold an email.

Tap .

Tap a folder.

Add, rename, or delete an email folder

In the BlackBerry Hub, tap the drop-down list at the top of the screen.

•

To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type

a name for the folder. Tap

•

To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.

•

To delete a folder, touch and hold the folder. Tap .

Keep all email from a folder on your device

If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.

In the BlackBerry Hub, tap the banner at the top of the screen.

Touch and hold a folder.

OK.

User Guide

Tap .

Flag a message

When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them.

In the BlackBerry Hub, touch and hold a message.

Tap .

Mark a message as read or unread

In the BlackBerry Hub, do one of the following:

•

To mark a message as read, touch and hold the message. Tap .

•

To mark a message as unread, touch and hold the message. Tap .

•

To mark messages before a specific date as read, touch and hold the date bar. Tap .

•

To mark messages before a specific date as unread, touch and hold the date bar. Tap .

Download or share a picture from an email

In a message, touch and hold an embedded picture.

•

To save the picture, tap .

•

To share the picture, tap .

•

To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap .

Messages

Save a draft email

While composing an email, tap Cancel.

In the dialog box, tap Save.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIMEprotected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.

Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.

Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

User Guide

Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:

• PEM (.pem, .cer)

• DER (.der, .cer)

• PFX (.pfx, .p12)

Set up S/MIME-protected messaging

You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.

Open a work email message with a certificate attachment.

Touch and hold .

Tap .

If necessary, enter the password.

Tap .

Tap > >

If necessary, tap the S/MIME tab.

Set the S/MIME switch to On.

Below Signing Certificate, in the drop-down list, tap the certificate that you imported.

10.

Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.

Secure Email

Messages

Turn on IBM Notes email encryption on your device

To complete this task, you must add a work account that supports IBM Notes email encryption to your device.

In the BlackBerry Hub, tap > > Secure Email.

If necessary, tap the NNE tab.

Set the NNE switch to On.

Sign or encrypt a message

You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message.

When you compose a message, slide your finger down on the screen.

In the drop-down list, tap a signing or an encryption option.

Tip: You can change the default email security used for messages you send. For example, if you use S/ MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support

User Guide

encryption. In the BlackBerry Hub, tap > > Secure Email. If necessary, tap S/MIME or NNE.

Change the email security settings.

Secure email icons

Icon Description

The email is digitally signed.

The email is encrypted.

The digital signature was successfully verified.

There is not enough information to verify the digital signature.

The digital signature failed verification.

A certificate is attached to the email.

The certificate chain is trusted or the certificate status is good.

There is an error with the certificate chain or the certificate status.

The certificate status is being determined.

Messages

The certificate chain has been revoked.

Tips: BlackBerry Hub

Peek at your messages in the BlackBerry Hub from anywhere

Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.

From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.

Slide your finger to the right to peek at the BlackBerry Hub.

• To fully open the BlackBerry Hub, continue sliding your finger to the right.

• To return to what you were doing, slide your finger back to the left and down.

User Guide

Peek at your messages and notifications while you're composing or viewing a message

In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.

Messages

Jump to the next or previous message

In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.

While holding the message open, slide your finger up or down to highlight the next or previous message in the list.

To open the highlighted message, release your finger.

Check your upcoming events from the BlackBerry Hub

You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are.

User Guide

At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.

Create a meeting from an email

When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.

Messages

In an email, tap > .

Enter any additional information for the meeting.

Tap Save.

Add a contact from the BlackBerry Hub

In the BlackBerry Hub, touch and hold a message.

Tap .

• To add the contact to an existing contact entry (for example, to add a new email address for a

contact), tap a contact from the list.

•

To add the contact as a new contact, tap .

Tap Save.

Refresh your list of messages

If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages.

In the BlackBerry Hub, tap > .

User Guide

Messages

BlackBerry Hub settings

Set an out-of-office reply

Some email accounts might not support out-of-office replies.

In the BlackBerry Hub, tap > > Email Accounts.

Tap an email account.

Set the Out of Office Reply switch to On.

Type a message in the field.

Add a signature to an email account

In the BlackBerry Hub, tap > >

Tap an email account.

Set the

Type your signature in the field.

Change your default email address or calendar

When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.

Auto Signature

switch to On.

Email Accounts

On the home screen, swipe down from the top of the screen.

Tap Settings > Accounts.

Tap .

• To change the default account that you send email from, in the Email Address drop-down list, tap

an account.

• To change the default calendar that you add events to and send meeting invitations from, in the

Calendar drop-down list, tap a calendar.

Change how messages are displayed in the BlackBerry Hub

Change whether the date appears at the top of your list of messages and notifications, how senders' names are displayed, whether pictures are automatically downloaded, and more.

In the BlackBerry Hub, tap > Settings > Display and Actions.

Change your settings.

View conversation threads instead of single messages

In the BlackBerry Hub, tap > Settings > Display and Actions.

In the Display Style drop-down list, tap Conversation.

User Guide

Stop showing sent or filed messages in the BlackBerry Hub

In the BlackBerry Hub, tap > Settings > Display and Actions.

• To stop showing filed messages, set the Show Filed Messages switch to Off.

• To stop showing sent messages, set the Show Sent Messages switch to Off.

Color code your accounts

To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.

In the BlackBerry Hub, tap > > Hub Management.

Tap an account.

In the Account Color drop-down list, tap a color.

Change the order of accounts in the BlackBerry Hub

You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list.

In the BlackBerry Hub, tap > > Hub Management.

Tap .

Messages

Touch and hold an account, then slide your finger up or down to change where the account appears in the list of accounts in the Account Tab.

To save your changes, tap .

Change which messages appear in the BlackBerry Hub

You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.

In the BlackBerry Hub, tap > > Hub Management.

Tap an account.

In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.

Change options for text messages

In the BlackBerry Hub, tap > Settings > Text Messages.

• To receive a delivery or read notification for the messages you send, tap the SMS tab or the MMS

tab. Set the Confirm Delivery or Confirm Read switch to On.

• To allow other devices to see when you receive or read a text message with an attachment, tap

the MMS tab. Set the Allow Delivery Confirmation or the Allow Read Confirmation switch to On.

User Guide

• To block unwanted MMS messages, tap the MMS tab. Set the Reject Anonymous Messages or

the Reject Advertisements switch to On.

• To stop receiving MMS messages while roaming, tap the MMS tab. In the Auto Retrieval Mode

drop-down list, tap Home Only.

• To change the background of text message conversations, tap the SMS tab. Set the Dark

Background switch to On or Off.

Change advanced settings for text messages

With the advanced settings for text messages, you can allow special characters, change your routing preference, and more.

In the BlackBerry Hub, tap >

Make your changes.

Tap

Turn off cell broadcast messages

Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.

In the BlackBerry Hub, tap > > Cell Broadcast.

Save

Settings

Text Messages

> .

Messages

• To turn off all cell broadcast messages, set the Enable Cell Broadcast switch to Off.

• To turn off messages from a specific channel, beside a channel, tap Remove.

Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub

In the BlackBerry Hub, tap .

Tap Facebook, Twitter, or LinkedIn.

Tap .

Type your status.

Tap Post, Tweet, or Send.

About public warning messages

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.

Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator.

User Guide

Unsubscribe from public warning messages

You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network.

In the BlackBerry Hub, tap > > Emergency Alerts.

Set the switch beside a type of public warning to Off.

Messages

Troubleshooting: BlackBerry Hub

Troubleshooting wizard: I'm having problems using email

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue.

Start the troubleshooting wizard

http://docs.blackberry.com/troubleshooting/email/en

This troubleshooting wizard is available in English only.

Note:

I'm not receiving messages

Try the following:

• If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts. Tap an account. Make your changes. Tap Save.

• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap Settings > Network Connections > Mobile

Network. Make sure the Data Services switch is set to On.

I can only see email for the last 30 days

For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings > Accounts. Tap the email account. In the Sync Timeframe drop-down list,

tap an option. Tap Save.

I can't find my work email in the BlackBerry Hub

If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts.

User Guide

To see the work view, in the BlackBerry Hub, tap > Switch To Work.

I can't see the recipients for a message

To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.

I can't send or forward a text message

You might not be able to forward a text message if the content of the message includes copyrightprotected information.

If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages.

I can't attach a file to a text message

The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information.

Messages

joyn for BlackBerry 10 devices

About joyn

Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports

using

joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.

For information about fees or conditions that might apply when using this application, contact your wireless service provider.

joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are

joyn, so that you can easily find other users.

Start a joyn chat

In the Contacts app, or in the contact details view, tap beside a contact's name.

Do any of the following:

• Type your message.

• Tap an emoticon.

•

To attach a picture or file, tap .

Tap Send.

Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.

100

BlackBerry P 9982 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Get started

Getting to know your device

New in this release

What's different about BlackBerry 10?

Where are the phone keys and my notification profiles?

How do I edit or move text?

Home screen, keys, and icons

Your device at a glance

Home screen at a glance

Application icons

Notification icons

Setup and activation

Set up your device

Set up email or other types of accounts on your device

Before you switch devices

Power and charging

Turn off your device

Charge your device

Lock or unlock your device

Using the touch screen

Personalizing your device

Where do I find customer support?

Testing your device hardware

Test your device using the BlackBerry Virtual Expert app

Tutorial: Searching the Help app on a BlackBerry 10 device

Device Switch

Before you switch devices

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

Transfer data from a BlackBerry 7 device using a media card

Transfer data to a new device using BlackBerry Protect

Transfer data from an iPhone or Android device

Tutorial: Switching to a BlackBerry 10 device using a media card

After you switch devices

Set up email or other types of accounts on your device

Troubleshooting: Device Switch

Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 device

Display

Change your backlighting

Change your font size

Set a picture as your wallpaper

Change your display language

Change your device's regional settings

Lock your screen

Turn on rotation lock

Connect your device to an HDMI display

Take a screen shot of your device

Search

Search your device

Filter your search results

Change your search settings

Do more with your search results

Phone

Phone

Phone at a glance

Making and receiving calls

Make a call

Answer or decline a call

Put a call on hold

Take notes during a call

Start a conference call

Answering calls automatically

Move a call from your headset to your device

Move a call to BBM Video

Add a contact or number to your speed dial list

About voicemail on your BlackBerry device

Set up your voicemail

Using a visual voicemail service

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Set up call forwarding

Block calls

Phone options

Show or hide your number on outgoing calls

Adjust the bass and treble of your calls

Set up smart dialing