Apple Studio Display Service Manual
K
Service Source
Studio Display (15" flat
panel)
K
Service Source
Basics
Studio Display (15" flat panel)
Basics Overview - 1
Overview
The Studio Display (15" flat
panel) is a high-quality,
flat panel, XGA desktop
monitor for the Macintosh
and PC platforms. The
display size and weight
benefits from an LCD display
with a unique Apple ID and
system architecture. The
design is both ergonomic and
flexible.
Click the icon at left for a
QuickTime VR movie of the
Studio Display (15" flat
panel).
Basics Overview - 2
The display can be used with
either stand:
• Desktop Stand allows a
wide range of tilt, swivel,
and height adjustment
• Flip-Out Stand allows a
Desktop Stand
fixed, table-top position
optimal for single-user
viewing
Both stands are supplied
with the display, and they
are also available as
separate parts.
Flip-Out Stand
Basics Features - 3
Features
The Studio Display (15" flat panel) includes the following
key features:
• Small footprint, lightweight, and adjustable mechanical
mounting
• 1024 x 768 fixed resolution display format
• 24-bit color
• High brightness
• Standard RGB, analog interface
• DDC1/2B for cross platform compatibility
• Full screen, direct NTSC/PAL/SECAM playback
• Mini-stereo connector for audio
Basics U.S. Repair Strategy - 4
U.S. Repair Strategy
The Studio Display (15" flat panel) is serviced through the
service facilitation process. Customers may choose carryin repair service through an Apple-authorized service
provider (AASP) who will then facilitate a mail-in repair
or customers can receive mail-in service from Apple
directly.
Ordering
Apple-authorized service providers planning to support the
Studio Display (15" flat panel) may facilitate service by
calling 800-919-2775 and selecting option 6.
For more details on this facilitation process, please refer to
the Facilitation Process in the archived service notices
section of the Service Source CD. (Open the Notices Archive
Basics U.S. Repair Strategy - 5
folder at the top level of the Main CD. The complete path is
Notices Archive: Service Notices Archive: Service Source
Startup: Service Information: Notices: Service Notices:
Archived List: Facilitation Process.)
Parts
To order replacement parts, use the AppleOrder system and
refer to Studio Display (15" flat panel) in the Service Price
Pages. Large businesses, universities, and K-12 accounts
must provide a purchase order for all transactions,
including orders placed through the AppleOrder system.
Service providers not enrolled in AppleOrder may fax their
orders to Service Provider Support (512-908-8125) or
mail them to the following address:
Basics U.S. Repair Strategy - 6
Apple Computer, Inc.
Service Provider Support
MS 212-SPS
Austin, TX 78714-9125
If you have further questions, please call Service Provider
Support at 800-919-2775 and select option 1.
Warranty and AppleCare
The Studio Display (15" flat panel) is covered under the
Apple One-Year Limited Warranty. The AppleCare Service
Plan is also available for this product. Service Providers
are reimbursed for warranty and AppleCare repairs
facilitated for this display. For pricing information, refer to
the Service Price Pages.
Basics Canada Repair Strategy - 7
Canada Repair Strategy
The service strategy for the Studio Display (15" flat panel)
is whole-unit replacement in Canada. To prevent “no fault
found” returns on the unit, please use the following
procedure when you require a service repair:
1 Troubleshoot the unit to ensure the problem isn't with
the software or with the computer.
2 After confirming the issue is with the display, call
Technical Service Provider Support (TSPS) at 800217-9517 (have your 10-digit service account
number, beginning with 61, ready). Be prepared to
explain the issue, your troubleshooting steps, and the
display's serial number to the TSPS phone agent.
3 After verifying the troubleshooting you've performed,
the TSPS phone agent will authorize the repair by giving
Basics Canada Repair Strategy - 8
you the whole-unit service replacement part number,
and a Vantive case number.
4 Use AppleOrder to place the order for the whole-unit
service replacement by manually populating the Part
Number field with the part number given to you by the
TSPS. Then mark the order for review, and put the
Vantive case number in the Comments field. Failure to do
so will result in your order being declined.
5 When you receive the whole-unit service replacement,
return the old display as you would any other service
module.
Basics Front View - 9
Front View
The front underside of the
display includes the
following controls:
• Reset button
• OSD (On-Screen Display)
on/off
• OSD navigation
• OSD adjustment
• Video source
• Brightness control
• Power button
For information on adjusting
the display, refer to the
Adjustments chapter.
Basics Back View - 10
Back View
From the back of the
display, you can see
• AV door
AV Door
Desktop Stand
Cable Door
ADB Ports
• Cable door
• Desktop stand
• ADB ports
Basics Back View - 11
AV Door
Behind the AV door are the
following ports:
• Audio output
• Audio input left
• Audio input right
• C-video (composite)
input
• S-video input
Basics Back View - 12
Cable Door
Behind the cable door are the
• Display cable
• Power adapter cable
• ADB cable port
Basics Back View - 13
Desktop Stand
The neck of the desktop stand
can be raised or lowered for
optimum viewing height. The
back of the desktop stand
includes a cable guide for
easily routing cables.
Basics Back View - 14
ADB Ports
Two ADB ports are provided
on the base of the desktop
stand. The ADB ports
support input devices such
as a keyboard, mouse, or
trackball.
Basics Repair Issues: New Rev. B Version - 15
Repair Issues: New Rev. B Version
In January 1999, the Rev. B
version of the Studio Display
(15" flat panel) was
introduced. The display
performance and internal
circuitry remains the same.
The Rev. B version is
identical to the original
(Rev. A) version except the
video cable has changed to a
VGA style, and the housing
colors are different.
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