Samsung CLP-365 User Guide

User’s Guide

CLP-36x Series

CLP-36xW Series

BASICIC

This guide provides information concerning installation, basic operation and troubleshooting on windows.

ADVANCED

This guide provides informationabout installation, advanced configuration, operation and troubleshooting on variousOS environments.

Some features may not be available depending on models or countries.

BASIC

			1.	Introduction
			Key benefits		3
			Features by models		5
			Useful to know		8
			About this user’s guide		9
			Safety information		10
			Machine overview		16
			Control panel overview		19
			Turning on the machine		21
			Installing the driver locally		22
			Reinstalling the driver		24
			2. Learning the Basic Usage
			Printing a demo page		26
			Media and tray		27
			Basic printing		34
			3.	Maintenance
			Ordering supplies and accessories		40

Available supplies	41
Available maintenance parts	43
Storing the toner cartridge	44
Redistributing toner	46
Replacing the toner cartridge	48
Replacing the waste toner container	50
Replacing the imaging unit	52
Cleaning the machine	54
Tips for moving & storing your machine	56

4. Troubleshooting
Tips for avoiding paper jams	58
Clearing paper jams	59
Understanding the status LED	64

5. Appendix

Specifications	68
Regulatory information	77
Copyright	87

1

1. Introduction

This chapter provides information you need to know before using the machine.

•	Key benefits	3
•	Features by models	5
•	Useful to know	8
• About this user’s guide		9
•	Safety information	10
•	Machine overview	16
•	Control panel overview	19
• Turning on the machine		21
• Installing the driver locally		22
•	Reinstalling the driver	24

Key benefits

Environmentally friendly

•To save toner and paper, this machine supports the Eco feature (see "Easy Eco Driver" on page 67).

•To save paper, you can print multiple pages on a single sheet of paper (see "Using advanced print features" on page 52).

•To save paper, you can print on both sides of the paper (manual doublesided printing) (see "Using advanced print features" on page 52).

•To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.

•We recommend using recycled paper for saving energy.

Print with excellent quality and speed

•You can print in a full range of colors using cyan, magenta, yellow, and black.

•You can print with a resolution of up to 2,400 x 600 dpi effective output (600 x 600 x 2 bit).

•Fast, on-demand printing.

-For single-side black and white printing, 18 ppm (A4) or 19 ppm (Letter).

-For single-side color printing, 4 ppm (A4 or Letter).

Convenience

•You can print on the go from your smartphone or computer using Google Cloud Print enabled apps (see "Google Cloud Print" on page 46).

•Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard (see "Easy Capture Manager" on page 64).

•Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Easy Printer Manager" on page 71 or "Using Samsung Printer Status" on page 74).

•AnyWeb Print helps you screen-capture, preview, scrap, and print the screen more easily than when you use the ordinary program (see "Samsung AnyWeb Print" on page 66).

•Smart Update allows you to check for the latest software and install the latest version during the printer driver installation process. This is available only for Windows OS users.

•If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads.

Key benefits

Wide range of functionality and application support

•Supports various paper sizes (see "Print media specifications" on page 70).

•Print watermark: You can customize your documents with words, such as “CONFIDENTIAL” (see "Using advanced print features" on page 52).

•Print posters: The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster (see "Using advanced print features" on page 52).

•You can print in various operating systems (see "System requirements" on page 73).

•Your machine is equipped with a USB interface and/or a network interface.

Supports various wireless network setting method

•Using the WPS (Wi-Fi Protected Setup™) button

-You can easily connect to a wireless network using the WPS button on the machine and the access point (a wireless router).

•Using the USB cable or a network cable

-You can connect and set various wireless network settings using a USB cable or a network cable.

•Using the Wi-Fi Direct

-You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.

See "Introducing wireless set up methods" on page 22.

Features by models

Some features and optional goods may not be available depending on model or country.

Operating System

Operating System	CLP-36x Series	CLP-36xW Series
Windows	●	●
Mac	●	●
Linux	●	●

Features by models

Software

You can install the printer driver and software when you insert the software CD into your CD-ROM drive.

For windows, select the printer driver and software in the Select Software to Install window.

Software	CLP-36x Series		CLP-36xW Series
SPL printer driver	●		●
XPS printer drivera	●		●
Samsung Easy Printer Manager	●		●
Samsung Easy Color Managerb	●		●
Samsung Anyweb Printb	●		●
Samsung Printer Status	●		●
SyncThru™ Web Service			●

a.For XPS driver, You can install the XPS printer driver in the Custom Installation window (Refer to Software CD that was provided with your machine).

b.Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software.

Features by models

Variety feature

Features	CLP-36x Series	CLP-36xW Series
Hi-Speed USB 2.0	●	●
Network Interface Ethernet 10/100 Base TX wired LAN		●
Network Interface 802.11b/g/n wireless LANa		●
IPv6		●
Google Cloud Print		●
Eco printing(Easy Eco Driver)b	●	●
Wi-Fi Protected Setup™ (WPS)		●
Manual duplex (2-sided) printingc	●	●

a.Depending on your country, wireless LAN card may not be available. For some counties, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.

b.Setting the ECO settings is available from the windows driver.

c.Available for Windows OS users only.

(●: Included, Blank: Not available)

Useful to know

Where can I download the machine’s driver?

•Visit www.samsung.com/printer to download the latest machine’s driver, and install it on your system.

Where can I purchase accessories or supplies?

•Inquire at a Samsung distributor or your retailer.

•Visit www.samsung.com/supplies. Select your country/region to view product service information.

The status LED flashes or remains constantly on.

•Turn the product off and on again.

•Check the meanings of LED indications in this manual and troubleshoot accordingly (see "Understanding the status LED" on page 64).

A paper jam has occurred.

•Open and close the top cover (see "Front view" on page 17).

•Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 59).

Printouts are blurry.

•The toner level might be low or uneven. Shake the toner cartridge.

•Try a different print quality setting.

•Replace the toner cartridge.

The machine does not print.

•Open the print queue list and remove the document from the list (see "Canceling a print job" on page 35).

•Remove the driver and install it again (see "Installing the driver locally" on page 22).

•Select your machine as your default machine in your Windows.

About this user’s guide

This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage.

•Read the safety information before using the machine.

2

General icons

	• If you have a problem using the machine, refer to the troubleshooting	Icon	Text	Description
	chapter.
			Caution	Gives users information to protect the machine from
	• Terms used in this user’s guide are explained in the glossary chapter.
				possible mechanical damage or malfunction.

•All illustrations in this user’s guide may differ from your machine depending

	on its options or model you purchased.	Note	Provides additional information or detailed
			specification of the machine function and feature.

• The screenshots in this user's guide may differ from your machine depending on the machine’s firmware/driver version.

•The procedures in this user’s guide are mainly based on Windows 7.

Conventions

Some terms in this guide are used interchangeably, as below:

•Document is synonymous with original.

•Paper is synonymous with media, or print media.

•Machine refers to printer or MFP.

1. Introduction

9

Safety information

These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.

Important safety symbols

Explanation of all icons and signs used in this chapter

Warning

Hazards or unsafe practices that may result in severe personal injury or death.

Caution

Hazards or unsafe practices that may result in minor personal injury or property damage.

Do not attempt.

4

Operating environment

Warning

Do not use if the power cord is damaged or if the electrical outlet is not grounded.

This could result in electric shock or fire.

Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).

This could result in electric shock or fire.

• If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch and unplug the machine.

•The user should be able to access the power outlet in case of emergencies that might require the user to pull the plug out.

This could result in electric shock or fire.

Do not bend, or place heavy objects on the power cord.

Stepping on or allowing the power cord to be crushed by a heavy object could result in electric shock or fire.

Do not remove the plug by pulling on the cord; do not handle the plug with wet hands.

This could result in electric shock or fire.

1. Introduction 10

Safety information

Caution

During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

This could result in electric shock or fire.

Be careful, the paper output area is hot.

Burns could occur.

If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the plug does not easily enter the electrical outlet, do not attempt to force it in.

Call an electrician to change the electrical outlet, or this could result in electric shock.

Do not allow pets to chew on the AC power, telephone or PC interface cords.

This could result in electric shock or fire and/or injury to your pet.

5

Operating method

Caution

Do not forcefully pull the paper out during printing.

It can cause damage to the machine.

Be careful not to put your hand between the machine and paper tray.

You may get injured.

This machine's power reception device is the power cord.

To switch off the power supply, remove the power cord from the electrical outlet.

Be care when replacing paper or removing jammed paper.

New paper has sharp edges and can cause painful cuts.

When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch.

Burns can occur.

When removing jammed paper, do not use tweezers or sharp metal objects.

It can damage the machine.

1. Introduction 11

Safety information

Do not allow too many papers to stack up in the paper output tray.

It can damage the machine.

Do not block or push objects into the ventilation opening.

This could result in elevated component temperatures which can cause damage or fire.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Installation / Moving

Warning

Do not place the machine in an area with dust, humidity, or water leaks.

This could result in electric shock or fire.

Caution

Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight.

If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to left the device safety.

Then lift the machine:

•If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.

•If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift with 2 people.

•If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.

The machine could fall, causing injury or machine damage.

Choose a flat surface with enough space for ventilation to place the machine. Also consider the space required to open the cover and trays.

The place should be well-ventilated and be far from direct light, heat, and humidity.

When using the machine for a long period of time or printing a large number of pages in a non-ventilated space, it could pollute the air and be harmful to your health. Place the machine in a wellventilated space or open a window to circulate the air periodically.

1. Introduction 12

Safety information

Do not place the machine on an unstable surface.

The machine could fall, causing injury or machine damage.

Use only No.26 AWGa or larger, telephone line cord, if necessary.

Otherwise, it can cause damage to the machine.

Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110 V machine, then the gauge should be 16 AWG or larger.

Otherwise, it can cause damage to the machine, and could result in electric shock or fire.

Make sure you plug the power cord into a grounded electrical outlet.

Otherwise, this could result in electric shock or fire.

Do not overload wall outlets and extension cords.

This can diminish performance, and could result in electric shock or fire.

Do not put a cover over the machine or place it in an airtight location, such as a closet.

If the machine is not well-ventilated, this could result in fire.

The machine should be connected to

the power level which is specified on the label.

If you are unsure and want to check the power level you are using, contact the electrical utility company.

a. AWG: American Wire Gauge

Maintenance / Checking

Caution

Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with benzene, paint thinner or alcohol; do not spray water directly into the machine.

This could result in electric shock or fire.

When you are working inside the machine replacing supplies or cleaning the inside, do not operate the machine.

You could get injured.

Keep cleaning supplies away from children.

Children could get hurt.

Do not disassemble, repair or rebuild the machine by yourself.

It can damage the machine. Call a certified technician when the machine needs repairing.

1. Introduction 13

Safety information

• Do not remove any covers or guards that are fastened with screws.

•Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock.

•The machine should only be repaired by a Samsung service technician.

To clean and operate the machine, strictly follow the user's guide provided with the machine.

Otherwise, you could damage the machine.

Keep the power cable and the contact surface of the plug clean from dust or water.

Otherwise, this could result in electric shock or fire.

Supply usage

Caution

Do not disassemble the toner cartridge.

Toner dust can be dangerous if inhaled or ingested.

Do not burn any of the supplies such as toner cartridge or fuser unit.

This could cause an explosion or uncontrollable fire.

When storing supplies such as toner cartridges, keep them away from children.

Toner dust can be dangerous if inhaled or ingested.

Using recycled supplies, such as toner, can cause damage to the machine.

In case of damage due to the use of recycled supplies, a service fee will be charged.

For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below.

•When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions.

•Do not wash the supplies.

•For a waste toner bottle, do not reuse it after emptying the bottle.

If you do not follow the instructions above, it may cause machine malfunction and environmental pollution. The warranty does not cover damages caused by a user's carelessness.

When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes.

Toner dust can be dangerous if inhaled or ingested.

1. Introduction 14

Safety information

When toner gets on your clothing, do not use hot water to wash it.

Hot water sets toner into fabric. Use cold water.

1. Introduction 15

Machine overview

9

Accessories

Power cord

Quick installation guide

Software CDa

Misc. accessoriesb

a.The software CD contains the printer drivers and software applications.

b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

1. Introduction 16

Machine overview

10

Front view

• This illustration may differ from your machine depending on its model.

• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 5).

1	2	3	8

	7	4
	6
		9
		10

5

1	Output tray	2	Output support	3	Top cover	4	Control Panel	5	Tray
6	Front cover	7	Front cover release button	8	Toner cartridges	9	Waster toner container	10	Imaging unit

1. Introduction 17

Machine overview

11

Rear view

• This illustration may differ from your machine depending on its model.

• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 5).

4

3

2

1

1

Rear cover

2

Power receptacle

3

USB port

4

Network porta

a. CLP-36xW only.

1. Introduction 18

Control panel overview

3

• Prints the screen

This control panel may differ from your machine depending on its model.

- Press this button and the green LED will start

There are various types of control panels.

blinking. If you want to print only the active screen,

release the button when the green LED stops

blinking. If you want to print the whole screen,

1

release the button while it’s blinking.

- Manual print

2

▪ Press this button each time you load a sheet of

paper in the tray if you have selected Manual

3

Feeder for Source in your printer driver.

4

• Print Screen can only be used in the Windows

(Print

and Mac operating systems.

5

• You can only use this function with USB-

screen)b

connected machine.

6

• When printing the active window/whole

monitor screen using the print screen button,

the machine may use more toner depending on

1

Toner LED

Shows the status of the toner (see "Status LED" on page 65).

what is being printed.

• You can only use this function if the machine’s

2

Turn into eco mode to reduce toner consumption and

Eco

paper usage when pc-printing only (see "Eco printing" on

Easy Printer Manager program is installed if you

page 37).

are a Mac OS user, you need to enable Screen

Print Settings from the Easy Printer Manager to

3

Configures the wireless network connection easily without

use the Print Screen feature.

a computer (see "Wireless network setup" on page 21).

• Manual print

(WPS)a

- Press this button each time you load a sheet of paper

in the tray if you have selected Manual Feeder for

Source in your printer driver.

1. Introduction 19

Control panel overview

4			You can stop an operation at any time. You also can do the
			following functions.
			• Configuration sheet
			- Press and hold this button for about 2 seconds until
			the green LED blinks slowly, and release.
	(Cancel)		• Prints event log report / usage counter
			- Press and hold this button for about 4 seconds until
			the green LED blinks quickly, and release.
			• Prints supplies info report
			- Press and hold this button for about 6 seconds until
			the green LED on, and release.
5			You can turn the power off or wake the machine up from
			the sleep mode with this button.
	(Power/
	Wakeup)
6			Shows the status of your machine (see "Status LED" on
			page 65).
	(Status LED)

a.CLP-36xW only

b.CLP-36x only

1. Introduction 20

Turning on the machine

1Connect the machine to the electricity supply first.

1

2

2press (Power/Wakeup) on the control panel.

If you want to turn the power off, press (Power/Wakeup) on the control panel.

1. Introduction 21

Installing the driver locally

A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see Advanced Guide).

• If you are a Mac or Linux operating systems user, refer to the "Installation for Mac" on page 3 or "Installation for Linux" on page 5.

•The installation window in this User’s Guide may differ depending on the machine and interface in use.

•Only use a USB cable no longer than 3 meters (118 inches).

1. Introduction 22

Installing the driver locally

12

Windows

1

2

Insert the supplied software CD into your CD-ROM drive.

If the installation window does not appear, click Start > All programs >

Accessories > Run.

X:\Setup.exe replacing “X” with the letter, which represents your CDROM drive and click OK.

Read and check The software End User License Agreement and I have reviewed and accept the term of the License Agreement. Then, click Next.

3Follow the instructions in the installation window.

You can select the software applications in the Select Software to Install Window.

1. Introduction 23

Reinstalling the driver

If the printer driver does not work properly, follow the steps below to reinstall the driver.

Windows

1

2

From the Start menu, select Programs or All Programs > Samsung Printers > your printer driver name > Uninstall.

Follow the instructions in the installation window.

3Insert the software CD into your CD-ROM drive and install the driver again (see "Installing the driver locally" on page 22).

1. Introduction 24

2. Learning the Basic Usage

After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. This chapter provides information about the overall menu structure and the basic setup options.

• Printing a demo page		26
•	Media and tray	27
•	Basic printing	34

Printing a demo page

Print a demo page to make sure that the machine is operating correctly (Windows only).

To print a demo page:

•Open the Printing Preferences (see "Opening printing preferences" on page 35) > Samsung tab > Demo page.

2. Learning the Basic Usage 26

Media and tray

This chapter provides information on how to load print media into your
machine.	1	2	3

	• Using print media that does not meet these specifications may cause
	problems or require repairs. Such repairs are not covered by Samsung’s
	warranty or service agreements.	4	1	Paper cover
	• Make sure not to use the inkjet photo paper with this machine. It could		2	Guide lock
	cause damage to the machine.		3	Paper length guide
	• Using inflammable print media can cause a fire.		4	Paper width guide
	• Use designated print media (see "Print media specifications" on page
	70).	If you do not adjust the guide, it may cause paper registration, image skew,

or jamming of the paper.

The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and,in rare cases may cause a fire.

Tray overview

To change the size, you need to adjust the paper guide.

2. Learning the Basic Usage 27

Media and tray

2	3		Press and unlatch the guide lock in the tray, pull the tray out manually.
	Loading paper in the tray		Then adjust the paper length guide and paper width guide.
	1 Pull out the paper tray (see "Tray overview" on page 27).		1

3

2

4 Flex or fan the edge of the paper stack to separate the pages before loading papers.

2 Open the paper cover.

2. Learning the Basic Usage 28

Media and tray

5Place the paper with the side you want to print facing up.

For paper smaller than Letter-sized, press and unlatch the guide lock in the tray, push the tray in manually. Then adjust the paper length guide and paper width guide.

1

2

For paper longer than Legal-sized, press and unlatch the guide lock in the tray, pull the tray out manually. Then adjust the paper length guide and paper width guide.

1

2

•Do not push the paper width guide too far causing the media to warp.

•Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled.

•If you do not adjust the paper width guide, it may cause paper jams.

2. Learning the Basic Usage 29