Contents
Ordering Replacement Supplies . . . . . . . . . . . . . . . . . . . . . 2
Using the Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Tray 1 and Optional Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Media Specifications/Loading . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing Default Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exit Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Print Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selectable Media Weight Settings . . . . . . . . . . . . . . . . . . . . . 10
Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transparencies and Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Thick Paper and Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Oki . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Clearing Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jams 372, 380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jam 381 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jams 382, 383 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Jam 390 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Jam 391 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Jam 392 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . 24
Service & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
59381102
1
Ordering Replacement Supplies
How to Order
•Consult the dealer where you purchased your printer.
•Consult an Oki Data Authorized Sales or Service Dealer. For the nearest dealer, call 1-800-654-3282.
•U.S., Puerto Rico, Guam,
U.S. Virgin Islands only: Order
on the Internet at
WWW.OKIPRINTINGSOLUTIONS.COM.
•U.S. only: Order toll-free by phone at 1-800-654-3282, using VISA®, MasterCard®, or AMEX®.
Order Numbers
Important!
Use only genuine Oki Toner Cartridges.
Toners/Drums, Type C8
Toner |
Oki Part No. |
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Black, Standard |
43381904 |
Black, High Capacity |
43324404 |
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Cyan, Standard |
43381903 |
Cyan, High Capacity |
43324403 |
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Magenta, Standard |
43381902 |
Magenta, High Capacity |
43324402 |
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Yellow, Standard |
43381901 |
Yellow, High Capacity |
43324401 |
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Drum |
Oki Part No. |
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Black |
43381704 |
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Cyan |
43381703 |
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Magenta |
43381702 |
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Yellow |
43381701 |
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Other Consumables |
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Item |
Oki Part No. |
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Fuser, 120V |
43363201 |
Fuser, 230V |
43363202 |
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Transfer Belt |
43363401 |
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Installation
The printer’s consumable items all include replacement instructions.
Take Advantage of
OKI Supply Manager
•Calculates your usage based on information you provide.
•Sends you an email reminder when it’s time to reorder
To register, go to
WWW.OKIPRINTINGSOLUTIONS.COM.
Check Out
Oki Managed Services
A document output analysis of your business which could save you up to 30% on your printing costs.
Call 1-888-654-6264 to schedule an appointment with an Oki Managed Services project manager.
Or, for more information, go to
WWW.OKIPRINTINGSOLUTIONS.COM.
2
Using the Printer Menu
Navigating
Note
Settings made in the printer driver will override the printer menu settings.
Navigating the Menu
1.Press
to enter the Menu mode.
2.Press
or
repeatedly to scroll through the Categories, Items and Values.
3.Press
to select a Category, Item or Value to change, or to engage the new setting for a Value.
4.Press
For Example
If the MP Tray will normally be loaded with transparencies, set the printer menu as follows:
1.Press ENTER.
2.Press + repeatedly until you see
MPT MEDIA TYPE |
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PLAIN |
* |
3.Press ENTER.
The second line of the display starts blinking.
4.Press + repeatedly until TRANSPARENCY appears on the second line of the display.
5.Press ENTER.
An asterisk appears next to your selection.
6.Press ENTER.
The setting is engaged.
7.Press ON LINE.
to exit the Menu mode.
3
Using the Printer Menu
Menu Summary
Summary of Menu Categories
Information Menu
Print the Menu Map, Network settings or Demo page.
Print Menu
Set the number of copies, feed tray used, etc.
Media Menu
Set media size and weight for the various trays, etc.
Color Menu
Set color density, registration, etc.
Sys Config Menu
Set power save, timeouts, etc.
USB Menu
Set parameters for USB.
Network Menu
Set network parameters.
Maintenance Menu
Enable power save, and set other printer parameters.
Usage Menu
Indicates page counts and remaining life for consumables.
Printing the MenuMap
The MenuMap provides a listing of the current printer menu settings.
1.Press + one or more times until you see
INFORMATION MENU
2. Press ENTER.
PRINT MENU MAP
EXECUTE
3.Press ENTER.
The MenuMap prints and the printer goes back on line.
4
Tray 1 and Optional Tray 2
Media Specifications
Media Weight Range |
Tray 1: 17 to 32 lb. US Bond (64 to 120 g/m2) |
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Optional Tray 2: 17 to 47 lb. US Bond (64 to 176 g/m2) |
Media Size Range: |
Letter, Legal-14, Legal-13.5, Legal-13, A4, A5, A6 [Tray 1 |
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only], B5, Executive |
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Capacity, 20-lb. |
Tray 1: 300 sheets |
(75 g/m2) paper: |
Optional Tray 2: 530 sheets |
Loading Paper |
Changing the Default Media |
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1 |
Weight |
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Note |
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The default media weight setting |
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for Trays 1 and 2 is Medium. |
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1. |
Press ENTER. |
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2. |
Press + repeatedly until MEDIA |
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MENU appears on the display. |
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3. |
Press ENTER. |
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TRAY1 PAPERSIZE |
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LETTER |
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4. |
Press + repeatedly until |
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TRAY1 MEDIAWEIGHT |
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or |
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TRAY2 MEDIAWEIGHT |
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appears on the display. |
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5. |
Press ENTER. |
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6. |
Press + repeatedly until the |
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second line of the display shows |
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the Value you wish to use. |
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7. |
Press ENTER. |
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8. |
Press ON LINE. |
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5
Multi-Purpose Tray
Media Specifications/Loading
Media Specifications
Weight Range 20 to 54 lb. US Bond (42 to 113 lb. Index, 75 to 203 g/m2 metric)
Size Range: Min. 4.13" x 5.83" [105 to 148 mm], max. 8.5" x 14" [216 x 356 mm] (Non-standard sizes must be defined in driver before printing: see your
on-line User’s Guide.)
Banners: 8.25 to 8.5'' [210 to 216 mm] wide by up to 47.25'' [1.2 m] long. Must be fed one sheet at a time.
Takes: 100 sheets 20-lb. (75 g/m2 ) paper, 50 transparencies, 10 envelopes Labels: max. feed stack = about 3/8-inch (1 cm) high
Loading Paper
1
2
3
4
5
6
Letterhead stationery
•Single-sided printing: load face up, top edge into the printer.
•Double-sided printing (the optional duplex unit must be installed): load face down with top edge away from the printer.
6
Multi-Purpose Tray
Changing Default Media
Note
For the MP Tray, the default settings are:
•Media Type = Plain.
•Media Size = Letter
To Set Transparencies as the Default Media in the MP Tray, see “For Example” on page 3.
To Set Heavy Paper, Labels, or Envelopes as the Default Media in the MP Tray
First, set the Media Size
1.Press ENTER to enter the Menu mode.
2.Press + repeatedly until MEDIA MENU appears on the display.
3.Press ENTER.
TRAY1 PAPERSIZE |
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LETTER |
* |
4.Press + repeatedly until MPT PAPER SIZE appears on the display.
5.Press ENTER.
The second line of the display starts blinking.
6.Press + repeatedly until the second line of the display shows the Value (for envelopes, select
COM-10 ENVELOPE) you wish to use.
7.Press ENTER twice.
The setting is engaged and the second line of the display stops blinking.
8.Envelopes: If you are setting the MP Tray for envelopes, press ON LINE and you are done.
Heavy paper/labels: If you are setting the MP Tray for heavy paper or labels, keep going.
Heavy Paper and Labels Only:
Set the Media Type
9. Press +.
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MPT MEDIATYPE |
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PLAIN |
* |
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10.Press ENTER. |
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The second line of the display |
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starts blinking. |
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11.Press + repeatedly until your choice of CARD STOCK or LABELS appears on the second line of the display.
12.Press Enter.
13.Press Back.
The setting is engaged and the second line of the display stops blinking.
14.Press ON LINE.
The printer goes back on line.
7
Exit Trays
Top (Face Down) Exit Tray
This is the exit tray that is normally used.
•For papers up to 47 lb. US Bond (176 g/m2).
•Holds up to 250 sheets of 20-lb. US Bond (75 g/m2) paper.
•Sheets exit face down.
Rear (Face Up) Exit
Tray
•Provides straight-through, curl-free print path for transparencies, envelopes, labels and heavy paper.
•Handles paper from 17 to 54 lb. US Bond (64 to 203 g/m2).
•Holds up to 100 sheets of 20-lb. US Bond (75 g/m2) paper.
•Sheets exit face up (for multi-page documents, select reverse order printing in your application Print dialog box).
Note
If the rear tray is open, all printed pages will exit there regardless of the printer driver setting.
Opening the Rear-Feed Tray
1
2
8
Print Media Settings
General Information
Why Change Media Settings?
Always make sure the media setting matches the print media you are using.
Improper media settings:
•cause poor quality printing
•cause flaking
•can damage the printer
Printer Driver Versus Printer Menu
Print media settings can be made in the printer driver or in the printer menu.
•Printer driver settings override printer menu settings.
Default Media Weight Settings
The default media weight setting for all trays is Medium (20 to 27 lb. US Bond [75 to 101 g/m2]).
Changing Defaults
See pages 5 and 7.
Resetting to the Original Defaults
1.Press ENTER.
2.Press - repeatedly until you see MAINTENANCE MENU on the display.
3.Press ENTER.
MENU RESET
EXECUTE
4.Press ENTER.
The printer resets and returns to the on-line state.
Media Settings for Individual Print Jobs
If you are printing a job on special media, you can temporarily load the media in a tray and change the media settings for that tray in the driver as you print the job.
9
Print Media Settings
Selectable Media Weight Settings
Ranges for Printer Media Weight
Media weight settings can be made in the printer menu or the printer driver.
Important!
Settings made in the printer driver override the printer menu settings.
Selectable Media Weight
Settings, US Bond
Setting |
US Bond (Metric) |
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Light |
17 to 19 lb. |
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(64 to 71 g/m2) |
Medium |
20 to 27 lb. |
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(75 to 101 g/m2) |
Heavy |
28 to 32 lb. |
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(105 to 120 g/m2) |
Ultra Heavy |
33 to 54 lb. |
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(124 to 203 g/m2) |
Selectable Media Weight
Settings, Index
Setting |
Index (Metric) |
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Light |
35 to 40 lb. |
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(64 to 71 g/m2) |
Medium |
42 to 56 lb. |
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(75 to 101 g/m2) |
Heavy |
58 to 67 lb. |
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(105 to 120 g/m2) |
Ultra Heavy |
69 to 113 lb. |
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(124 to 203 g/m2) |
US Bond versus Index
To determine if a paper weight is US Bond or Index, check the metric equivalent. E.g.,
•35 lb. US Bond = 132 g/m2
•35 lb. Index = 64 g/m2
For more information, go to www.paper-paper.com/ weight.html.
Sample Ream Labels
US BOND
Media Weight, US Bond [sometimes given as substance]
Media Weight, Metric: confirms US Bond vs Index.
INDEX
Media Weight, Index.
Media Weight, Metric: confirms Index vs US Bond
10
Print Media
Paper
Specifications
Caution!
The ink on pre-printed letterhead stationery must be able to withstand 446°F (230°C) for 0.2 second, including mechanical pressures to 25 psi (1.8 kg/cm2).
Feed |
Sizes |
Exit |
Media Weight1 |
Recommended Media1 |
Tray 1 |
• Letter |
Top |
• Light (1719 lb.) |
• Oki Bright White |
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• Executive |
Rear |
• Medium (20-27 lb.) |
Proofing Paper, 32 lb. |
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• Legal-14 |
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• Heavy (28-32 lb.) |
(see page 14) |
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• Legal-13.5 |
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• Hammermill Laser |
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• Legal-13 |
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Printer Radiant White, |
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• A4, A5, A6 |
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24 lb. |
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• B5 |
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• Xerox 4024, 20 lb. |
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Tray 2 |
Same as Tray |
Top |
• Light (1719 lb.) |
Same as Tray 1 |
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1, but no A6. |
Rear |
• Medium (20-27 lb.) |
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• Heavy (28-32 lb.) |
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• Ultra Heavy (33-54 lb.): |
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limited to 47 lb. max. |
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MP Tray |
Same as Tray |
Rear |
• Medium (20-27 lb.) |
Same as above, plus: |
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1, but custom |
Only |
• Heavy (28-32 lb.) |
• Oki Banner Paper (see |
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sizes can also |
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• Ultra Heavy (33-54 lb.) |
page 14). |
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be used.2 |
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1.Weights in this column are US Bond (see page 10 for more information).
2.Min. = 4.13" x 5.83"; max. = 8.5" x 14": must be defined in the printer driver.
Banner Paper__________________________________
•Width: 8¼ to 8½" (210 to 216 mm)
•Length: 14 to 47¼" (357.4 to 1200 mm)
•Paper Weight: up to 34 lb. US Bond (128 g/m2)
•Feed Tray: MP Tray Only
•Exit Tray: Rear Exit Tray Only
•Printing: Simplex (1-sided) Only
Note
Banner paper must be fed in one sheet at a time.
11
Print Media
Transparencies and Labels
Caution!
Print media must be able to withstand 446°F (230°C) for 0.2 second, including mechanical pressures to 25 psi (1.8 kg/cm2).
Transparencies
Important!
Use only recommended transparencies.
•Exit: Rear Exit Tray Only
•Media Weight Setting: Ignored
Recommended
•Oki Premium Color Transparencies (see page 14)
•3M CG3720
Printing
Individual Jobs
Make the following settings in the printer driver as you print the job:
•Source = MP Tray
•Media Size = Letter or A4
•Media Type = Transparency
All Jobs (Set Transparencies as the Default)
Set the printer menu as follows (see “Navigating the Menu” on page 3.):
•MP Tray PaperSize = Letter (the default) or A4
•MP Tray MediaType = Transparency
Labels
•Exit: Rear Exit Tray Only
•Media Weight Setting:
Medium, Heavy or Ultra Heavy
Loading Labels
•Multi-Purpose tray
•Label side up
•Top edge aimed into the printer.
Recommended
•Avery 5161 White Laser Label, Letter Size
•Avery 7162, 7664, 7666 White Laser Labels, A4 Size
Printing
Individual Jobs
Make the following settings in the printer driver as you print the job:
•Source = MP Tray
•Media Size = Letter or A4
•Media Type = Labels
All Jobs (Set Labels as the Default)
Set the printer menu as follows (see page 3):
•MP Tray PaperSize = Letter or A4
•MP Tray MediaType = Labels
12
Print Media
Thick Paper and Envelopes
Caution!
To avoid damage to the printer, ALWAYS CHANGE THE PRINTER SETTINGS WHEN PRINTING ON THICK MEDIA.
Thick Paper
•Sizes: Letter, Executive, Legal-14, Legal-13.5, Legal-13, A4, A5, A6, B5, Custom (must be defined in the printer driver).
•Exit Tray: Rear Only
Recommended
•Oki Premium Card Stock (see page 14)
Printing
Individual Jobs
Make the following settings in the printer driver as you print the job:
•Source = Tray1 (17-32 lb.*) or MP Tray (20-54 lb.)
•Size = see sizes above
•Type = Heavy or Ultra Heavy (see page 10).
All Jobs (Set Thick Paper as the Default)
Set the printer menu to (see page 3):
•PaperSize = see sizes above.
•Media Type:
–Tray 1 = Heavy (28-32 lb.*)
–MP Tray = Heavy (28-32 lb.*) or Ultra Heavy (33-54 lb.*)
*US Bond
Envelopes
Caution!
Envelopes must be able to withstand 446°F (230°C) for 0.2 second, including mechanical pressures to 25 psi (1.8 kg/cm2)
Important!
For the best print results, use only the recommended envelopes.
Never use envelopes with metal clasps, snaps, windows, or V-flap seals:
•Exit: Rear Exit Tray Only
•Media Type Setting: Ignored
•Media Weight Setting: Ignored
Recommended
•Oki Premium Envelopes (see page 14).
Printing
Individual Jobs
Make the following settings in the printer driver as you print the job:
•Source = MP Tray
•Size = COM-10
All Jobs (Set Envelopes as the Default)
Set the printer menu to (see page 3):
• PaperSize = COM-10 ENVELOP
13
Print Media
Oki
Oki® Synflex™*
Waterproof, Tear Resistant
White, 8½'' x 11'' (216 x 279 mm)
OKI Part # |
Qty |
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52205901 |
100/box |
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Oki Bright White
Proofing Paper
White, 32-lb.
8½'' x 11'' (216 x 279 mm)
OKI Part # |
Qty |
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52206101 |
500/box |
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Oki Premium
Envelopes*
COM-10 (#10), white wove
Security tinted, Redi-Strip seal
OKI Part # |
Qty |
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52206301 |
100/box |
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52206302 |
500/box |
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Oki Premium Color
Transparencies
Size 8½'' x 11'' (216 x 279 mm)
OKI Part # |
Qty |
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52205701 |
50/box |
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Oki Banner Paper*
70 lb. Index (128 g/m2)
Size 8½'' x 35.4'' (216 x 899 mm)
OKI Part # |
Qty |
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52207901 |
25/box |
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52206002 |
100/box |
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Oki Premium Card
Stock*
Acid-free archival quality
White, 8½'' x 11'' (216 x 279 mm)
OKI Part # |
Weight |
Qty |
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52205601 |
60 lb. Cover |
250/box |
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52205602 |
90 lb. Index |
250/box |
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52205603 |
110 lb. Index |
250/box |
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*For best printing results:
Temperature range |
Humidity |
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65 to 77°F (18 to 25°C) |
40 to 65%RH |
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To purchase Oki media, contact your local Oki dealer or visit:
WWW.OKIPRINTINGSOLUTIONS.COM
14
Power Save
Power Save sets how long the printer waits before going into standby mode. This saves energy, but the printer requires time to warm up when it receives a print job or if you want to enter the menu and change settings.
Setting the Power Save
Interval
1.Press + repeatedly until you see SYSTEM CONFIG MENU on the display.
2.Press ENTER.
POW SAVE TIME |
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60 MIN |
* |
3.Press ENTER.
The second line of the display starts blinking.
4.Press + repeatedly until the value you wish to select (5, 15, 30, 60 [default], or 240 minutes) appears on the display.
5.Press ENTER twice.
The new setting is engaged and the second line of the display stops blinking.
6.Press ON LINE.
Disabling (or Re-enabling) Power Save
The printer comes set for Power Save enabled. To disable (or enable) Power Save
1.Press ENTER to enter Menu mode.
2.Press - repeatedly until you see MAINTENANCE MENU on the display.
3.Press ENTER.
4.Press + repeatedly until you see
POWER SAVE
ENABLE†
5.Press ENTER.
The second line of the display starts blinking.
6.Press + to toggle back and forth between DISABLE and ENABLE.
7.Press ENTER twice.
The new setting is engaged and the second line of the display stops blinking.
8.Press ON LINE.
15
Control Panel
BACK Button
In the Menu mode, press BACK to go back to the previous Item or Category, or to place the printer back on line.
+ Button
Press + to enter the Menu mode or to go to the next Category, Item or Value in the Menu.
Press and hold this button to advance rapidly through the entries.
– Button
Press – to go back to the previous Category, Item or Value in the Menu.
Press and hold – to rapidly advance backwards rapidly through the entries.
ENTER Button
Press ENTER to enter the Menu mode.
When the printer is n the Menu mode, press ENTER to select a Category or Item to change. Once you have changed the setting to a new Value, press ENTER to engage the Value.
ON LINE Button
Press ON LINE to switch the printer between on line and off line status.
When the printer is in the Menu mode, press ON LINE to exit the Menu mode and return the printer to on line.
If there is a paper size mismatch error, press ON LINE to force the job to print.
Press ON LINE to start a manual print job from the MP Tray once paper has been loaded.
If there is a memory overflow, press ON LINE to recover and place the printer back on line.
CANCEL Button
Press and hold CANCEL to stop printing the current job.
When the printer is in the Menu mode, press CANCEL to exit the Menu mode and place the printer back on line.
Ready Light (Green)
On: printer is on line. Off: printer is off line.
Flashing: printer is receiving data.
Attention Light (Red)
On: Warning or Error status Off: Normal status. Flashing: Alarm status
16
Clearing Media Jams
Jams 372, 380
OPEN FRONT COVER
nnn:PAPER JAM nnn = 372 or 380
1
2
3
17
Clearing Media Jams
Jam 381
3 Remove the image drums/ OPEN TOP COVER toner cartridges:
381: PAPER JAM
1
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Caution! |
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To avoid damage to the drums: |
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Be sure to set the drums on a |
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flat surface. |
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Do not touch the shiny green |
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area on the bottom of the |
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drums. |
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• Do not expose the drums to light |
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for more than 5 minutes. |
4
CAUTION! The fuser (behind cyan [C] toner) may be HOT.
18
Clearing Media Jams
Jam 381 (cont.)
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6 |
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Warning! If the printer has been |
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7
If the sheet is well advanced into the fuser, see step 4 under “Jam 382.”
5
19
Clearing Media Jams
Jams 382, 383
OPEN TOP COVER
nnn:PAPER JAM nnn = 382 or 383
1
2
•If the sheet does not come out easily, go to step 3.
•If the sheet does come out easily, close the cover.
3
4
CAUTION! Fuser may be HOT!
To remove the sheet if it is trapped in the fuser, reach inside the printer and push the fuser pressure release lever (1) towards the front and down, and pull out the sheet. Then let go of the fuser pressure release lever.
5
6
20
Clearing Media Jams
Jam 390
CHECK MP TRAY 390: PAPER JAM
If the Sheet Has Just Begun to Enter the Printer
If the Sheet Can’t Easily Be Pulled Out from the Front
1
2
3
21
Clearing Media Jams
Jam 391
4
OPEN FRONT COVER 391: PAPER JAM
1
5
2 |
6 |
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3
22
Clearing Media Jams
Jam 392
4
OPEN FRONT COVER 392: PAPER JAM
1
5
2
3
23
Common Error Messages
For additional error messages, see your on-line User’s Guide.
XXX TONER SENSOR ERROR
Appears on the second line of the display to indicate that the lever for the toner cartridge color indicated is not pushed all the way back.
What to Do
Open the cover. Push the lock lever toward the back of the printer as far as it will go. Close the cover. If this does not clear the message, call your local service dealer.
XXXX ORDER TONER
Appears on the second line of the display to indicate that color XXXX toner cartridge is getting low.
Note
If you have changed the LOW TONER item in the SYSTEM CONFIG MENU to STOP, the ATTENTION light will blink and you must either replace the toner cartridge immediately or press ON LINE to continue printing.
What to Do
Be sure you have a genuine OKI replacement toner cartridge (see page 2) on hand.
INSTALL NEW TONER nnn: XXXX TONER EMPTY
The toner cartridge indicated (XXXX) has run out of toner.
What to Do
Replace the toner with a genuine OKI Toner Cartridge (see page 2).
TONER NOT
INSTALLED XXXX
Toner XXXX is missing or an incorrect toner cartridge is installed. When this message appears, the printer stops after every 20 pages. To continue printing, you must open and close the top cover.
What to Do
Replace the toner with a genuine OKI Toner Cartridge (see page 2).
NON GENUINE
TONER XXXX
The toner cartridge indicated (XXXX) is not a genuine OKI Toner Cartridge. When this message appears, the printer stops after every 20 pages. To continue printing, you must open and close the top cover.
What to Do
Remove the toner cartridge and replace it with a genuine OKI Toner Cartridge (see page 2).
24
Common Error Messages (cont.)
XXXX DRUM LIFE
Appears on the second line of the display to indicate that color xxxx (e.g, black) image drum needs to be replaced.
What to Do
Replace the xxxx image drum. (See the instructions supplied with the new image drum.)
INSTALL ADDITIONAL MEMORY 420: MEMORY OVERFLOW
The amount of data in the file being printed has exceeded the printer’s memory.
What to Do
•Reduce the size of the file being printed (e.g., print the file as separate groups of pages instead of all the pages at one time).
•Install additional memory in the printer (see your on-line User’s Guide for more information).
LOAD XXX IN MP TRAY
AND PRESS ONLINE SWITCH
The printer has received a job for printing from the Multi-Purpose Tray and no media is loaded in the tray.
What to Do
Load the requested media (xxx) in the Multi-Purpose Tray, then press ON LINE.
TRAY t EMPTY
Appears on the second line of the display to indicate that the media in tray t is almost out.
What to Do
Load more media in the tray before printing any large print jobs from that tray.
CHECK FUSER
320: FUSER MISSING
The fuser is not properly installed.
What to Do
Open the top cover and check the fuser:
1.Press down on the fuser to be sure it is firmly locked in place. The message should disappear.
Note
If the message still appears, push the blue latches at either end of the fuser back (toward the printer cover hinge) and lift the fuser out, then lower it back into the printer, pushing it firmly down in place. You should feel the latches at either end engage.
2. Close the cover.
PRESS ONLINE SW INVALID DATA OR TIMEOUT
The hard disk drive is not available and job spooling cannot take place.
What to Do
Press the ON LINE button.
25
Common Error Messages (cont.)
CANCELING JOB (USER DENIED)
The Job Accounting software has detected a print job from a user who is either
•not authorized to print or
•trying to print a color job and only authorized to print black and white jobs.
What to Do
The user should contact the system Administrator to see if their authorization can be changed.
26
Service & Support
First …
Consult the store where you purchased your printer.
Additional OKI Resources
•Available 24 hours a day, 7 days a week
•Visit our multilingual web site: WWW.OKIPRINTINGSOLUTIONS.COM.
•Visit MY.OKIDATA.COM.
•Call 1-800-654-3282.
OKI is a registered trademark of Oki Electric Industry Company, Ltd. 3M is a trademark or registered trademark of 3M.
AmEx is a registered trademark of American Express Co. Avery is a registered trademark of Avery Dennison Corporation. HammerMill is a registered trademark of HammerMill.
MasterCard is a registered trademark of MasterCard International, Inc. VISA is a registered trademark of Visa.
Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and other countries.
Xerox is a trademark of Xerox Corporation.
27
Guide de référence pratique
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