Gateway ALR 9200 User Manual

Maintaining and Troubleshooting the Gateway ALR 9200 Server

Part # 8503424 A MAN SYS US 9200 TECH REF R0 8/98

In our effort t o u se na tur e’s resources e f fici entl y a nd wi sely, we print all man uals on r ecy cled paper s t hat me et the

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway .com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, T elePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWA Y, Gateway Solo, green stylized GATEWAY , gr een stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the A LR web site a t www.alr.com. In no even t will ALR b e li able for dire ct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface .....................................................................................vii

About This Guide................................................................................ viii

Conventions Used in This Guide........................................................... ix

Important Safety Instructions.................................................................. x

Chapter 1: System Access ........................ ......... .......... ......... ...1

Static Electricity Precautions.................................................................. 2

Opening the System ................................................................................ 3

Removing the Access Cover............................................................ 3

Opening the Front Door................................................................... 4

Opening the Subchassis and Electronics Bay................................. 5

Closing the System.................................................................................. 7

Closing the Subchassis and Electronics Bay................................... 7

Installing the Access Cover.............................................................. 8

Installing the Front Door.................................................................. 8

Chapter 2: Componen ts ......... ......... .......... ..... ......... ......... ........9

System Board Features.......................................................................... 10

System Board Connectors..................................................................... 10

Drive Controllers and Connectors................................................. 12

System Jumpers (B)....................................................................... 13

Miscellaneous Connectors............................................................. 14

Expansion Slot Connectors............................................................ 15

Memory Module Connector (I)..................................................... 16

System Management Connectors.................................................. 16

Back Panel I/O Connectors............................................................ 18

Processors and Related Connectors............................................... 20

Power Connectors.......................................................................... 21

Memory.................................................................................................. 23

DIMM Installation Sequence......................................................... 24

System Memory Addressing ......................................................... 24

Memory Configuration.................................................................. 25

System Security..................................................................................... 26

Mechanical Locks and Monitoring................................................ 26

Software Locks via the SSU or BIOS Setup................................. 26

Contents i

Chapter 3: Installing Co mponents ................................ ......... ..31

Introduction........................................................................................... 32

Replacing the Processor........................................................................ 32

Installing Another Processor................................................................ 36

Installing Hardware............................................................................... 40

Memory.......................................................................................... 40

Drives............................................................................................. 45

Installing Fans for High-Power Drives......................................... 57

Expansion Cards............................................................................ 62

Power Supplies .............................................................................. 65

Replacing the Battery .................................................................... 68

Chapter 4: Jumpers and Drivers .................... ................... ......71

Setting the Jumpers............................................................................... 72

Changing a Jumper Setting............................................................ 73

CMOS Clear Jumper..................................................................... 74

Password Clear Jumper................................................................. 75

Recovery Boot Jumper.................................................................. 75

Installing Software and Drivers............................................................ 77

Installing Video Drivers................................................................ 77

Chapter 5: BIOS Set up .................... ......... ..... ......... .......... ......79

Introduction........................................................................................... 80

Using BIOS Setup................................................................................. 81

Record Your Setup Settings.......................................................... 81

If You Cannot Access Setup ......................................................... 82

Starting Setup................................................................................. 82

Setup Menus.......................................................................................... 83

Setup Key Commands................................................................... 84

Special Display Items.................................................................... 84

Main Menu..................................................................................... 85

Advanced Menu............................................................................. 87

Security Menu................................................................................ 92

Server Menu................................................................................... 93

Boot Menu...................................................................................... 95

Exit Menu....................................................................................... 97

ii Maintaining and Troubleshooting the Gateway ALR 9200 Server

Upgrading the BIOS.............................................................................. 98

Preparing for the Upgrade.............................................................. 98

Upgrading the BIOS..................................................................... 100

Recovering the BIOS................................................................... 101

Changing the BIOS Language..................................................... 101

Chapter 6: The Server Setup Utility ............................... ........103

Introduction.......................................................................................... 104

Using the System Setup Utility........................................................... 105

When to Run the SSU.................................................................. 105

What You Need to Do.................................................................. 106

Running the SSU................................................................................. 107

Running the SSU Locally............................................................ 107

Running the SSU Remotely......................................................... 107

Starting the SSU........................................................................... 108

Customizing the SSU.......................................................................... 109

Launching a Task ................................................................................ 111

Resource Configuration Add-in Window.......................................... 112

Using the RCA Window.............................................................. 112

Defining an ISA Board................................................................. 113

Adding and Removing ISA Boards............................................. 114

Modifying Resources................................................................... 114

System Resource Usage............................................................... 115

Multiboot Options Add-in................................................................... 115

Security Add-in ................................................................................... 116

Security Options........................................................................... 117

System Event Log Viewer Add-in...................................................... 118

Sensor Data Record Manager

Add-In.................................................................................................. 120

Field Replaceable Unit Manager Add-In........................................... 122

Exiting the SSU................................................................................... 124

Chapter 7: Other Utilities ............................ ......... .......... ........125

Introduction.......................................................................................... 126

Power-on Self Test.............................................................................. 127

Emergency Management Port Console.............................................. 129

How the EMP Console Works..................................................... 130

EMP Console Requirements........................................................ 132

Contents iii

Setting Up the Server for the EMP.............................................. 133

Main EMP Console Window...................................................... 134

Server Control Operations........................................................... 136

Phonebook.................................................................................... 140

Management Plug-ins.................................................................. 141

FRU and SDR Load Utility................................................................ 145

When to Run the FRUSDR Load Utility.................................... 145

What You Need to Do................................................................. 145

How You Use the FRUSDR Load Utility.................................. 146

Cleaning Up and Exiting............................................................. 150

Using the Firmware Update Utility.................................................... 151

Running the Firmware Update Utility........................................ 151

Using the Symbios SCSI Utility......................................................... 152

Running the SCSI Utility............................................................. 152

Chapter 8: Troubl eshoot ing .................................... .......... ....153

Introduction......................................................................................... 154

Computer Virus Notice....................................................................... 155

Viruses.......................................................................................... 155

Types of Viruses.......................................................................... 155

Virus Contamination.................................................................... 155

Protecting Your System............................................................... 156

Virus Prevention.......................................................................... 156

Troubleshooting Checklist ................................................................. 158

Verifying the Configuration........................................................ 158

Troubleshooting Guidelines........................................................ 158

Solving Problems................................................................................ 159

Resetting the System.................................................................... 159

Initial System Startup................................................................... 159

Running New Application Software........................................... 160

The System Has Been Running Correctly.................................. 161

More Problem-solving Procedures............................................. 162

Specific Problems and Corrective Actions................................. 164

Error and Informational Messages..................................................... 170

POST Codes and Countdown Codes.......................................... 170

POST Error Codes and Messages............................................... 173

iv Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Appendix A: Reference Data ..................... ................... ........175

Specifications....................................................................................... 176

System Specifications.................................................................. 176

Environmental Specifications...................................................... 177

System I/O Addresses......................................................................... 178

Memory Map....................................................................................... 181

Interrupts.............................................................................................. 182

Video Modes ....................................................................................... 183

DMA Usage......................................................................................... 187

Appendix B: Regulatory Compliance Statements ................ 189

Electromagnetic Compatibility........................................................... 190

FCC Notice.......................................................................................... 191

Industry Canada Notice....................................................................... 192

CE Notice............................................................................................. 192

VCCI Notice........................................................................................ 193

Australia/New Zealand Notice ........................................................... 193

Declaration of the Manufacturer or Importer..................................... 194

Safety Compliance.............................................................................. 194

Index ..................................................................................... 195

Contents v

vi Maintaining and Troubleshooting the Gateway ALR 9200 Server

Preface

Contents

About This Guide .................................................viii

Conventions Used in This Guide...........................ix

Important Safety Instructions.................................. x

About This Guide

This document pro vides step-b y-step install ation instructions along with detailed illustrations to hel p maintain the hardw are component s and peripherals of the computer.

Chapter 1: Sy stem Access pro vides instructions on opening a nd closing the case.

Chapter 2: Component s covers information on maintai ning, replacing, and upgrading the components in the system. This sect ion includes information about options for the system and inst allation instructions.

Chapter 3: Installing Components describes the procedures for install ing or replacing the hardwa re components.

Chapter 4: Jumpers and Drivers describes setting the jumpers and pro v ides basic information about operating systems and sof twar e.

Chapter 5: BI OS Setup br iefly e xplains the syst em basic input/output system (BIOS) and pro vides instructions on ho w to update the BIOS.

Chapter 6: The S erver Setup Utility describes the system setup util ity and provides instructions on using it to set up the server .

Chapter 7: Othe r Utilities de scribes the other uti lities pro vided wit h the system and pro vides instructions for their use.

Chapter 8: Troubleshooting provides refer ence material on troub leshooting your system.

viii Maintaining and Troubleshooting the Gateway ALR 9200 Server

Conventions Used in This Guide

Note:

This is an ex ampl e of an important note that may appear in the manual.

Throughout this document, you will see the follo wing co n ventions:

Convention Description

ENTER

CTRL+ALT+DEL

Setup

User’s Guide

Sidebars Sidebars give critical information such

Key names, which correspond to keys on the keyboard, are printed in small capitals.

A plus sign indicates that the keys must be pressed simultaneously.

Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

Names of publications and files are printed in italic.

as warnings and important notes.

Conventions Used in This Guid e i x

Important Safety Instructions

Warning!

Do not attempt to se rvi ce the system yourself except as explained el sewh er e i n the manual. Ad just onl y those controls covered in the instruct ions .

Opening or removing covers

marked “Do Not Remove” may expose you to dangerous voltages or other risks.

Refer all servicing of those compartments t o q ual ifi ed service personnel.

Important!

The system power cord serves as the mai n disconnect for the computer. The wall outlet must be easily accessible by the operator.

Observe the following gui delines w hen performing any w ork on y our system:

• Foll ow all instructions marked on t he server and in the

documentation.

• Unplug this product from the w all outlet be fore cleaning. Do not

use liquid or aerosol cleaners . Use a damp cloth for cle aning.

• Do not use this product near water . Do not spill liquid on or int o the

server .

• Do not place the server on an unstab le surface.

• Openings in the system cabinet are provi ded for ventilat ion. Do not

block or co ver these openings. Do not place the server near or upon a radiator or heat re gister .

• Use only the po w er source sho wn on the power suppl y. If you are

not certain about the po wer s ource, ask the local po we r company.

• The server is equipped with a 3-wire grounding plug (a plug wit h a

grounding pin). This plug only fits into a grounded pow er outlet. This is a safety feature. If y ou are unab le to insert the plug into t he outlet, contact your e lectrician to repl ace the outlet.

• Do not walk on the po w er cord or allow anything to rest on it.

• If you use an extensi on cord with this system, make sure the total

ampere ratings on the products plugged into the extens ion cord do not exceed the extensi on cord ampere rating. Also, the total ampere requirements for all products pl ugged into the w all outlet must not exceed 15 amperes.

• Never insert objects of any kind i nto the system vent ilation slot s.

x Maintaining and Troubleshooting the Gate way ALR 9200 Serve r

• Unplug the system from the w all outlet and ref er servicing to

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when t he operating

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

instructions are follo w ed.

Chapter 1:

System Access

Contents

Static Electricity Precautions.................................. 2

Opening the System................................................. 3

Removing the Access Cover............................ 3

Opening the Front Door................................... 4

Opening the Subchassis and Electronics Bay. 5

Closing the System.................................................. 7

Closing the Subchassis and Electronics Bay... 7

Installing the Access Cover.............................. 8

Installing the Front Door.................................. 8

Static Electricity Precautions

Caution! Prevent Static-Electricity Damage

Static Electricity Preventions

1. WEAR A GROUNDING WRIST STRAP (a vailab le at most electronic stores).

2. Turn off the system pow er .

3. Touch the back of the power supply fan, located on the back of the case.

4. UNPLUG ALL CORDS FR OM WALL OUTLET.

5. Remove the system case cover .

Static Electricity Pr ecautions

♦ Avoid static-causing surfaces such as plastic and styrofoam in your work area. ♦ Remove the parts from their antistatic bags only when y ou are ready to use them. Do not la y

parts on the outside of antistatic bags since only the inside provides antistatic protection.

♦ Always hold cards by their edges and their metal mounting bracket. A void touching

components on the cards and the edge connectors that connect to expansion slots.

♦ Never slide cards or other parts over any surface.

2 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Opening the System

Depending on your purpose, you ma y need to remo v e the access co v er or both the access co ver and t he bezel. You may also need to open the subchassis or the electronics bay t o reach certain components. F oll o w the instructions specific to the item you wish to remo ve or open as indicated in each section.

Removing the Access Cover

You need to remov e the system access co ve r to reach components inside the system. F acing the front of the sys tem, the access co ve r is on the right side of the server .

To Remove the Access Cover

1. Observe the ESD precautions in “Static Ele ctricity Precauti ons” on

page 2.

2. T urn off all peripheral de vices connect ed to the system.

3. T urn off the system by us ing the po wer on/off s witch on the front pane l

and unplugging all A C po w er cords.

Caution!

Power the system off and disconnect all powe r cords before proceeding. Installing any component while the power is on may cause permanent damage to the system.

4. Label and disconnect all peripheral ca bles a ttached to the input/ou tput

(I/O) panel on the back of the syst em.

Opening the System 3

5. Remove and sa ve the three scr ews from the ba ck of the access co v er

(see Figure 1); you will need them later to reat tach the co v er .

Figur e 1: Remo ving the Acces s Cover

6. Place the fingertips of your right hand under the built-in handle on t he

back of the co ver. A rounded , rectangular depres sion in the front middle of the access co ver serves as another handle.

7. Using an even pull, sl ide the co v er backward, about an inch, until it

stops.

8. Pull the entire co ver outw ard, straight aw a y from the chassi s, to

disengage the ro ws of tabs from the notches i n the top and bottom edges of the chassis. Set t he co ver a side.

Opening the Front Door

The front door is secured to the bezel b y a ke y lock. This lock has thr ee positions: full y locked , f ront door unlock ed , and fro nt and access co ve r unlocked. When the front door is unlock ed , y ou can remo ve it by opening it fully and lift ing the hinges out of the s lots that hold them.

4 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Opening the Subchassis and Electronics Bay

The chassis is comprised of three pa rts: the main chassis, a s wing-out subchassis at the front, and a s wing-out subchassi s, called the electr onics bay, at the rear . To access components in some inst ances, you must re mo ve the foam cov ers and s wing a wa y and/or completely remo ve the subchassi s and electronics ba y.

T o open the subchas sis and electron ics ba y, you must first remov e the foam cov ers. The subchassis and el ectronics ba ys are se cured using phillips hea d screws.

T o Open the Subchassis and Electronics Bay

1. Observe the safety and ESD precautions in “Stati c Electricity

Precautions” on page 2.

2. T urn off all peripheral de vices connect ed to the system.

3. T urn off the system po w er b y using the po w er o n/off s witch on the

front panel and unplugging all A C po w er c ords.

4. Label and disconnect all peripheral ca bles a ttached to the I/O panel on

the back of the system.

5. Remove and sa ve the three scr ews from the ba ck of the access co v er;

you will need them later t o reattach the co ver.

6. Remove the access co ver.

7. Remove the foam blocks b y pulling t hem out of the subchassis and

electronics ba y . These blocks form an important part of the airflo w and electromotiv e compatibility (EMC) characteristics o f the system. The foam in the subchassis also forms the support structure for most of the system fans.

Opening the System 5

8. Loosen the two sc rews on the t op and bottom edges of t he chassis (A

Caution!

Y ou must di sconnect all cabling to the e l ect r oni cs bay before rotating/ removing the bay. Failur e t o do so can result in serious damage to system components. The location of the main connectors in the electronics bay is marked as D in Figure 2.

Note:

It may be easier to disconnect the cables if you remove the foam pad first.

in Figure 2). These screws attach the front subcha ssis and the electronics ba y to the main chassis.

Figur e 2: Opening t he Subchassis and Elec tr onics Bay

9. Using the edges of the subchas sis as handles, rotate the front

subchassis left, a w a y from the main chassis, un til it stops (B in Figure 2).

10. Disconnect all cabling to the el ectronics ba y (D in Fi gure 2).

11. Using the vertical edge of the electr onics ba y as a handle, rotate t he

bay right, a w a y from the main chassis, unt il it stops (C in F igure 2).

12. If necessary , completel y remo v e the subchassis and el ectronics ba y:

rotate the ba ys outward unt il the tw o pins tha t function as hinges for the bays sli de out of their slots . Set the ba ys aside.

6 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Closing the System

Before closing the system, ver ify that all connect ors and boards are properly instal led and firmly seated.

Closing the Subchassis and Electronics Bay

As you close the subchassi s and electronics ba y, carefully observe the internal components to ensure that y ou do not pinch or twist an y of the cables or components.

To Close the Subchassis and Electronics Bay

1. Verify that all internal components are f ully ins talled and secured.

2. Press down on t he tab on the top of the electronics ba y to release it and

swing it closed.

3. Attach any cab les to the electr onics ba y components.

4. Press down on the tab at the top of the subchassis to free it an d swing it

closed.

5. Secure the subchassis with the two screws you re mo ved earlie r .

6. If necessary , reins tall the foam brack eting for the fans i n the

subchassis and reinstall the fans.

7. Reinstall the foam o ver t he subchassis and electr onics ba y.

8. Replace the access co ver a nd po we r up the system.

Closing the System 7

Installing the Access Cover

Note:

The bezel key lock must be in the open position before reinstall ing the a cce ss co ver.

Be careful to a void pinching a ny in ternal cables in the a ccess co ve r when closing the system.

T o Replace the Access Cover

1. Before replacing the access co v er , check that you ha ve not left loose

tools or parts inside the system.

2. Check that cables, e xpansion cards, f oam pad , and other components

are properly inst alled.

3. Position t he co ver over the chassis so that th e ro ws of tabs align with

slots in the chassis. While pressing inw ard , sli de the co ver to war d the front of the system until the t abs on the co v er firmly engage in the chassis.

4. Attach the co ver to the ch assis with the th ree screws y ou remo v ed

earlier, and t ighten them firmly .

5. Connect all external cabl es and the po w er cords to the system.

Installing the Front Door

T o replace th e front door , insert the hinges into the slots on the f ront of the chassis and close the door . Sec ure it by turning the bezel keylock to the second locked position. The first position allo ws you to open the front door and locks the side access panel. The f ully lock ed position pre v ents all access to the system controls b y lockin g both the access panel and t he bezel door .

8 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Chapter 2:

Components

Contents

System Board Features...................................................10

System Board Connectors..............................................10

Drive Controllers and Connectors..........................12

System Jumpers (B)................................................13

Miscellaneous Connectors......................................14

Expansion Slot Connectors ....................................15

Memory Module Connector (I)..............................16

System Management Connectors...........................16

Back Panel I/O Connectors ....................................18

Processors and Related Connectors .......................20

Power Connectors...................................................21

Memory...........................................................................23

DIMM Installation Sequence .................................24

System Memory Addressing..................................24

Memory Configuration...........................................25

System Security ..............................................................26

Mechanical Locks and Monitoring ........................26

Software Locks via the SSU or BIOS Setup..........26

System Board Featur es

The system board functions as the main int erface betw een the processor , memory , and peripherals.

T able1 lists the features of the system board. F igure 3 on page 11 shows the components on the system board and their locati ons.

Table 1: System Board Features

Feature Description

Processor Installed: Up to four Pentium® II Xeon™ processors, in single

Main memory Single plug-in module containing 16 dual in-line memory module

Video memory Installed: 2 MB of video memory. PCI bus(es) PCI-A—Three expansion connectors

ISA bus One expansion slot for expansion boards (shared with a

Server management Thermal/voltage monitoring and error handling.

Graphics Integrated onboard Cirrus Logic GD5480 super video graphics

SCSI Two embedded small computer systems interface (SCSI)

System I/O PS/2-compat ib l e keyboard and mous e p or t s , pa r all el port,

edge contact (SEC) car t r idges installed in Slot 2 connectors. Includes co nn e ctors for six VRM 8. 3 - co mpliant plug -i n v o lt ageregulator modules (VRMs).

(DIMM) sockets for up to 4 GB of extended data output (EDO) dynamic ra n dom access memory (DRA M). Installed: 256 MB–4 GB of EDO error correcting code (ECC) random access memory (RAM).

PCI-B—Four expansion connectors (one shared with the ISA slot)

PCI-B slot).

Front panel controls an d indicator light emitting diodes (LE Ds ).

array (SVGA) controller.

controllers: Symbios SYM53C810AE—narrow SCSI controller providing support for legacy 8-bit SCSI devices Symbios SYM53C896—dual-channel wide low voltage differential (LVD)/single-ended (SE) (ultra2/ultra) SCSI controller driving one SCSI backplane in the system and providing support for external expansi o n.

video port, USB port, and two serial ports (serial port 1 is the left connector).

System Board Connectors

Figure 3 shows the connectors on the system board. Some of thes e connectors may not be used, depending on the configuration of the server . The table belo w pro vi des the key t o Figure3.

10 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

C DA E FB

J K

R S T

M N

Figur e 3: Syst em Board Component s and Connectors

A Wide SCSI B connector (J9J1) T VRM connector for processors 2 & 1 (J4A2) B System jumpers (J6J1) U VRM connector for processor 1 (J4A1) C Hard drive input LED connector (J6J3) V Processor 1 Slot 2 connector (J9A1) D System speaker connector (J6J2) W Main power connector, primary (J9B1) E Lithium battery (B4H1) X Processor 2 Slot 2 connector (J9B2) F Wake-on-LAN technology connector (J4H1) Y Processor 3 Slot 2 connector (J9D1) G ISA slot (J1J1) Z Main power connector, secondary (J9D2) H PCI slots B4 (top), B3, B2, B1, A3, and A2 AA Front panel connector (J8E1) I Memory module connector (J3G1) BB Processor 4 Slot 2 connector (J9E1) J ICMB connector (J1E1) CC IDE connector (J9E2) K PCI slot A1 (J2D1) DD Diskette drive connector (J9E3) L Video and parallel port connectors (J1C1) EE Auxiliary power connector (J9E4) M Serial port connectors (J1B2) FF USB internal header (JC9F14) N Keyboard and mouse connectors (J1B1) GG SMBus connector (J9F2) O USB external connector (J1A1) HH F16 expansion connector (J7G1) P VRM connector for processor 4 (J4E1) II Narrow SCSI connector (J9H1) Q VRM connector for processors 4 & 3 (J4C2) JJ External IPMB connector (J7H1) R VRM connector for processor 3 (J4C1) KK SMM connector (J8H1) S VRM connector for processor 2 (J4B1) LL Wide SCSI A connector (J9H2)

System Board Connect or s 11

Drive Controllers and Connectors

The system board supports sev eral controllers an d connectors for the control of the var ious driv es that are or can be installed in th e system.

SCSI Connectors

The system board includes tw o SCSI controllers. A narro w SCSI controller (SYM53C810AE) is on the PCI-A bus, and a dual-channel wide LVD/SE (Ultra2/Ultra) SCSI controller (SYM53C896) is on t he PCI-B bus. The narrow controller pro vide s support for lega cy 8-bit SCSI de vices that ma y be installed in the 5.25-inch dri ve ba ys. The wide cont roller dri ves one SCSI backplane and pro vides support for external expansion .

Each controller has its o wn set of PCI c onfiguration registers and SCSI I/O registers. As a PCI 2.1 bus master, the wide controller supports burst dat a transfers on PCI up to the maximum rate of 132 MB/sec using on-chip buffers.

No logic, termination, or res istor loads are requi red to connect de vices to the SCSI controller other than te rmination in the devic e at the end of the cable. The SCSI bus is terminated on the syste m board with acti ve terminators that can be disable d.

Wide SCSI A (LL) and Wide SCSI B Connectors (A)

Internally, each wide channel is identi cal, capab le of operations u sing either 8- or 16-bit SCSI pro viding 10 MB/sec ( F ast-10) or 20 M B/sec (F a st-20) throughput, or 20 MB/sec (Ultra) or 40 MB/sec (Ultra-wide).

The wide controller contains a high-perf ormance SCSI bus interface. It supports SE mode with 8-bit (10 or 20 MB/sec) or 16-bit (20 or 40 MB/sec) transfers and LVD mode with 8-bit (40 MB/sec) or 16-bit (80 MB/ sec) transfers.

Narrow SCSI Connector (II)

The narrow controller contai ns a high-performance SCSI core capab le of F ast 8-bit SCSI transfer s in single-ended mode. It pr o vides pro grammable active ne gation, PCI zero w ait- state bursts of faster th an 110 MB/sec at 33 MHz, and SCSI transfer rates from 5 to 10 M B/sec.

12 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

IDE Connector (CC)

This is an integrated Ultra-DMA PCI/I DE interface with an IDE connector capable of controll ing up to tw o IDE de vices. Ultra-DMA pro vid es faster access to IDE devices that are Ultra-DMA complian t while maintaining support for IDE devices that do not support the Ultr a-DMA specification.

The IDE controller supports:

• PIO and IDE DMA/bus master operations

• Mode 4 timings

• Transfer ra tes up to 33 MB/sec

• Buffering for PCI/IDE burs t transfers

• Master/slav e IDE mode

• Up to two dri ves f or one IDE channel

Diskette Drive Connector (DD)

The diskette dri ve controlle r and connector on the syst em board can support up to two disk ette dri ves of 1.44-MB and 2.88-MB formats.

Note:

ou can connect an IDE signal cable, up t o a maximum of 18 inches, to the IDE connec tor on the system board . The cabl e can support two devices, one at the end of the cable and one six inches from the end.

System Jumpers (B)

These jumpers allo w you to set c ertain characteristics of the s ystem. Some jumpers are reserved and are not descr ibed in this section. Do not change any jumper unless it i s necessary to configure the system. In some cases, changing the settings of reserved j umpers can cause damage to t he system board.

Clear CMOS Jumper

This jumper allo ws you t o clear the complim entary metal-oxide semiconductor (CMOS) memory. You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary . Clea ring CMOS memory returns all BIOS Setup settings to the default v alues. This jumper occupi es pins 1-3 of the

connector . See “Setting the J umpers” on page 72 for more information on setting the CMOS clear jumper.

System Board Connect or s 13

Password Clea r Jumper

Momentarily sett ing this jumper allows you to clear the pass w ords. The normal jumper position protects the passwords. Use this jumper only if y ou have f orgotten the pass w ords and cannot a ccess the system. This jumper

occupies pins 5-7 of the connector . Se e “Setting the Jumpers” on page72 for more information on setting the pass w ord clear jumper.

Recovery Boot Jumper

The recov ery boot jumper should be used only i n the ev ent of a fail ed BIOS update. If you attempt a BIOS update and t he update fails, set this jumper and reboot the system. The system attempts to recover the previous v ersion of the BIOS as it boots up. This jumper occupies pins 9-11 of the connect or . See “Setting the Jumpers” on page 72 for more information on setting the recov ery boot jumper .

Miscellaneous Connectors

Hard Drive Input LED Connector (C)

This connector allo ws you to connect a cable from an add-in hard di sk controller to the system board t o allo w the add-in cont roller to acti v ate the hard drive activit y LED on the control panel .

System Speaker Connector (D)

Connects the internal speaker to the s ystem board.

Wake-on-LAN Technology Connector (F)

The wake on local ar ea netw ork (LAN) technolo gy con nector allo ws y ou to connect a magic packet-en abled LAN adapter to the system board to support wake on LAN functionality. Wake on LAN functionality all ows a system in pow er conserv ation mode to be a w akened b y an incoming message on the netw ork.

14 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Front Panel Connector (AA)

The front panel connector pro vides the signals for the f ront co ver indicator LEDs and the front co ver buttons.

USB Internal Connector (FF)

This connector allo ws you to connect internal devi ces that use the USB interface to the USB controller on the s ystem board.

Lithium Battery (E)

Provides the po w er to maintain t he CMOS memory when the sy stem is turned off or unplugged.

Expansion Slot Connectors

ISA Slot (G)

The system board has one industry standard archite cture (ISA) slot that is full-length if y ou do not use the wide SCSI-B connector (and half-length if you use the wide SCSI-B connector); t he ISA slot supports sla ve-onl y boards and is shared with PCI-B slot 4. The ISA bus also supports three embedded devices: the SuperI/O chip, system board management controller (BMC), and flash me mory for the system BIOS. ISA bus features:

• Bus speed up to 8.33 MHz

• 16-bit memory addressing

• Type A transfers at 5.33 MB/sec

• Type B transfers at 8 MB/sec

• 8- or 16-bit data transfers

• Plug and Play rea dy

System Board Connect or s 15

PCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K)

The system board has tw o 32-bit peripheral component interconnect (PCI) bus segments: PCI-A and PCI-B . These pro vide se ven slots for PCI expansion cards: three on PCI-A and fo ur on PCI-B. PCI-B4 is shared with the ISA slot. PCI-A1 supports half-length boards onl y. The other slots support full-length boards. PCI bus features:

• 33 MHz bus speed

• 32-bit memory addressing

• 5 V signaling en vironment

• Burst transfers of up to 133 MB/se c

• 8-, 16-, or 32-bit data transfers

• Plug and Play read y

• Parity enabl ed

Memory Module Connector (I)

The memory module connector supports the memory module. The memory module is a proprietary card that supports all of the main memory

for the system. The memory module is described in “Memory” on page 23.

System Management Connectors

Server Management features are implemented using one micr ocontroller , the system board management controller (BMC).

The BMC and associated circuitry are po w ered from the 5 V standb y line, which remains acti ve when the sys tem po w er is sw itched off .

The primary function of the BMC is to autonomously monitor system management events a nd log thei r occurrence in the non vola tile system event lo g (SEL). These e vents i nclude o vertemperature and o v ervoltage conditions, fan failure, or chassis intrusion. While monitoring, the BMC maintains the non vola tile sensor data record r epository (SDRR), from which run-time information can be retrie ved. The BMC pro vides an ISA

16 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

host interface to SDRR information, so softwa re running on the server can poll and retrie ve the current status of the ha rdware. A sh ared registe r interface is defined for this purpose.

SEL contents can be retrie ved after system failure for anal ysis b y field service personnel using system management tools lik e Intel Server Manager . Because the BMC is po w ered b y 5V_Standby, SEL (and SDRR) information is also av ailab le via the interperipheral management bus (IPMB). An emergency management board l ike the Intel LANDesk server management module (SMM) board can obtain the SEL and make it remotely accessib le using a LAN or telephone l ine connection.

During monitoring, the BMC performs the follo wing functions:

LANDesk®

• System board temperature and v oltage monitoring

• Processor presence monitoring and fault r esilient boot (FRB)

control

• System board fan failure detection and indicator c ontrol

• SEL interface management

• SDRR interface management

• SDR/SEL timestamp clock

• System board field replaceable unit (FR U) information interface

• System management watchdo g timer

• Periodic s ystem management interrupt (SMI) timer

• Front panel non-maskabl e interrupt (NMI) handling

• Event recei ver

• ISA host and IPMB interface management

• Secure mode control, front panel lock/unlock initiation, and video

blank and diskett e write protect monitor ing and control

• Sensor event initialization a gent

• W ake-on-LAN v ia Magic Packet support

• ACPI Support

• Emergency Management P ort (EMP) support

System Board Connect or s 17

ICMB Connector (J)

The intelligent chassis management bus ( ICMB) connector allo ws t he connection of a system management component to monitor the chassis characteristics including temperature , voltages, int rusion detection, and fan speeds.

SMBus Connector (GG)

This connector supports an SMBus card that pro vides system management functions.

F16 Expansion Connector (HH)

The F16 expansion connector allo ws y ou to connect a component to t he F16 bus which communicates betw een the memory and I/O controller (MIOC) and the PCI expansion brid ge (PXB).

External IPMB connector (JJ)

This connector allo ws you to connect an “external” de vice to the IPMB to help determine the cause of a system failure from a re mote terminal.

SMM connector (KK)

The SMM connector allows y ou to connect a s ystem management module to the system board to monitor the system and perf orm other system management functions.

Back Panel I/O Connectors

Video Port Connector (L)

The onboard , integrated Cirrus Logic CL-GD5480 64-bit VGA chip contains an SV GA controller th at is fully c ompatible with the V GA video standard. The system board pro vides 2 MB of 10 ns onboar d video

18 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

memory . The video controller supports pix el resoluti ons of up to 1600 x 1200 and up to 16.7 M colors. You cannot add video memory to this system.

The SV GA controller supports analo g V GA monitors ( single and multiple frequency, interlaced and noninterlaced) wi th a maximum vertical retrace noninterlaced frequency of 100 Hz. Dependi ng on the en vironment, the controller displa ys up to 16.7 M colors in some video r esolutions.

Compatible video dri vers are provided with the operating system or the utilities.

Parallel Port Connector (L)

The 25/15-pin connector stacks the parallel port beside the V GA video port. BIOS programming of the super I/O chip registers ena bles the par allel port and determines the port address and interrupt. The system BIOS provides fields in the setup utility to easily enab le the parall el port and set the port address and interrupt. When disabled , the interrupt is av ailable to exp ansion cards.

Serial Port Connectors (M)

Both serial ports are relocatab le. By default, port 1 is the left connec tor , port 2 on the right. Each serial port can be set to one of four dif ferent COMx ports, and each can be enabled separatel y. The system BIOS provides fields in the setup utility to easily enable bot h serial ports and set the port addresses and interrupts. When disabled , s erial port interrupts are av ailable to expansion cards .

Keyboard and Mouse Connectors (N)

The PS/2-compatible ke yboard and mouse connectors are mounted in a single-stacked housing with the mouse connector to the le ft of the keyboard. External to the system, the y appear as tw o connectors.

You can plug in the keyboard and mouse to either connector before pow ering up the syst em. BIOS detects the de vice connected at each connector and configures the keyboard controller accor dingly.

System Board Connect or s 19

The keyboard controll er is functionall y compatib le with the 8042A

Note:

A second USB port internal to the system chassis is provided at position FF as shown in Figure 3 on page 11

microcontroller . The system can be lock ed automaticall y if no ke yboard or mouse activity occur s for a predefined length of time, if specified through the SSU . Once the inact ivity ( lockout) timer has expired, the keyboard and mouse do not respond until the pre viousl y stored pass w ord is entered.

USB External Connector (O)

One universal serial bus (USB) port pro vides conne ction for a gro wing list of peripheral components including mouse, ke yboard , j o ystick, monitor , tape and diskette dri ves. Up to 127 de vices can be dai sy-chained from the port. The USB port also provides hot-sw ap capability and dynamic resource allocation for all periphe rals attached to it with data transfer ra tes of up to 12 Mbps. USB drivers are provided as a part of most major operating systems and should require no special procedures for impleme ntation or use.

Processors and Related Connectors

VRM Connectors (P , Q, R, S, T, U)

In this system each processor mus t ha ve one VRM to adj ust the vo ltage supplied to the processor core an d one to adjust the v oltage suppli ed to the second-lev el cache in the SEC cartridge. The first VRM is dedicated to a single processor and pro vides the correct pow er to t he processor core. Th e second VRM pro vides po w er to the inte grated second-le vel cache a nd can support the cache on tw o SEC cartridges. There fore each processor req uires

1.5 VRMs. See T ab le 2 for the allow ed processor and VRM configurations.

Processor Installed

Processor 1 VRM 1 Powers the processor core for processor 1

Processor 2 VRM 3 Powers the processor core for processor 2 Processor 3 VRM 4 Powers the processor core for processor 3

Processor 4 VRM 6 Powers the processor core for processor 4

20 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Table 2: Processors and VRMs

VRM

VRM Function

Installed

VRM 2 Powers the second-level cache for processors 1 and 2

VRM 5 Powers the second-level cache for processors 3 and 4

Processor Slots (V, X, Y, AB)

Each Pentium® II Xeon™ processor is packaged in a SEC cartridge. The cartridge includes the processor core with an inte grated 16 KB primary (L1) cache; the secondary (L2) cache; a thermal plat e; and a back co ver.

™

The processor implements MMX backward compatibilit y with the 8086, 80286, Intel386

Pentium, and P e ntium Pro processors. Each SEC cartridge connects to the system board through a Slot 2 edge

connector . The cartridge is se cured b y a retention brack et attached to the system board. Depending on configuration, the server has one to four processors.

The processor external interface is multiprocessor (MP) -ready and operates at 100 MHz. The processor contains a loc al advanced programmabl e interrupt controller (APIC) for interrupt handling in MP and uniprocessor (UP) environments. The system SMP design supports up to four processors and is Intel MP Specification v1.1 and 1.4 compliant.

The second-lev el cache is located i nside the SEC cartridge. Th e cache includes burst pipelined synchronous stat ic RAM (BSRAM) and is offered in 512 KB, 1 MB, and 2 MB configurations, with ECC that operates at the full core clock rate.

technolog y and maintains full

™

, Intel486™,

Each processor cartridge require s tw o VRMs to pro vide pow e r to the processor core and the second-le vel cache, respecti vel y. The full details of

the installation of process ors and VRMs are pro vi ded in “VRM Connectors (P, Q, R, S, T , U)” on page 20.

Power Connectors

There are sev eral po w er connectors tha t pro vide po w er for t he system board. Some of these connectors provide pow er for specia lized functions.

Main Power Connector , Primary (W)

The primary pow er connectors provide the majority of the po w er to the system board. These connectors are designed to a ccommodate the po w er supply installe d in the system.

System Board Connect or s 21

Main Power Connector , Secondary (Z)

The primary pow er connectors provide the majority of the po w er to the system board. These connectors are designed to a ccommodate the po w er supply installe d in the system.

Auxiliary Power Connector (EE)

The auxiliary pow er connector pr o vides for the c onnection of an additional pow er source .

22 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Memory

The system comes standard with 256-MB of ECC RAM. System RAM is expandable up to 4 -GB using ECC 50- or 60-ns 72-bit EDO DIMMs (16 DIMM sockets) with gold contact s.

Main memory resides on an expansion card , calle d a memory module, designed specifically for this server . The memory module contains sl ots for 16 DIMMs, each of which must be at least 32 MB , and is attached t o the system board through a dedicated connector. Memory amounts from 128 MB to 4 GB of RAM are supported, with a 64/72-bit four-wa y-inter leav ed pathw a y to main m emory.

The 16 slots are divided in to four banks of four slot s each, labeled A through D . These banks support 4:1 inte rlea ving. The memory controller supports EDO DRAMs. The ECC used for the memory module is capable of correcting single-bit errors (SBEs) and detecting 100 percent of doublebit errors ove r one code w ord. Nibb le error detection is also pro vide d.

J16 J15 J12 J11

J8 J7 J4 J3

C B A

J14 J13 J10 J9 J6 J5 J2 J1

Figur e 4: Memory Banks

Memory 23

DIMM Installation Sequence

Note:

Each memory bank includes two DIMM sockets in each row of connectors. When installing DIMMs, be careful to install the DIMMs in the correct sockets for the bank.

You must install DIMMs in the correct order and in entire banks. All DIMMs in the bank must be the same size and speed. DI MMs in other banks may dif fer in size. If y ou use slo w er DIMMs in another ba nk, all DIMMs operate at the slo w er speed (see Figure4 on page 23).

The sequence in which y ou must fill the banks is:

1. Memory bank A

2. Memory bank B

3. Memory bank C

4. Memory bank D

System Memory Addressing

System memory begins at address 0 and is continuous (fl at addressing) up to the maximum amount of DRAM installed (exception: system memory is noncontiguous in the ranges defined as memory holes using configuration registers). The system supports both base (co nv entional) and e xtended memory.

• Base memory is located at addresses 00000h to 9FFFFh (th e first

1MB).

• Extended memory begins at address 0100000h (1 MB) and

extends to FFFFFFFFh (4 GB), which i s the limit of supported addressable memory. The top of physical memory is a maximum of 4 GB (to FFFFFFFFh)

Memory holes can be configured in Setup or the SSU and are used by some legacy ISA boards. I f you do not need to set up a memory hole for an ISA expansion board , le av e the memory in a contiguous state for opti mal performance.

24 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Memory Configuration

BIOS automatically dete cts, sizes, and ini tializes the memory array, depending on the type, size, and speed of the ins talled DIMMs, and reports memory size and allocation to the system via configuration registers.

In a 4 GB configuration, a small part of memory (typically 32 MB) is not remapped abov e 4 GB. I f your OS does not su pport more than 4 GB of physical memory, this small part of the memory is effecti vel y lost.

Table 3: Sample DIMM Component Combinations

Bank A (slots J1 - 4)

4x64 256 MB 4x64 4x32 384 MB 4x64 4x32 4x32 512 MB 4x64 4x64 512 MB 4x64 4x64 4x32 4x32 768 MB 4x64 4x64 4x64 4x64 1024 MB 4x128 4x64 4x32 4x32 1024 MB 4x128 4x128 4x64 4x64 1536 MB 4x128 4x128 4x128 4x128 2048 MB 4x256 4x128 4x64 4x64 2048 MB 4x256 4x256 4x128 4x128 3072 MB 4x256 4x256 4x256 4x256 4096 MB

Bank B (slots J5 - 8)

Bank C (slots J9 - 12)

Bank D (slots J13 - 16)

Total Memory

Note:

Use DIMMs that have been tested for compatibility with the system boar d . Co ntact your sales representative or dealer for a list of approved DIMMs. T able 3 lists some sample size combinations.

Memory 25

System Security

T o help pre v ent unauthorized entry or use of the system, the system includes a three-position k ey lock/s witch to permit select ed access to dri ve bays (positi on is communicated to the BMC, see “Sys tem Management

Connectors” on page 16). The system also includes server management software that monito rs the chassis i ntrusion switch.

Mechanical Locks and Monitoring

The system includes a chassis intrusion s witch. When the acces s co ver i s opened , the switc h transmits an alarm signal to the sys tem board , w here server management software pr ocesses the signal. You can pro gram a response to an intrusion, for example, the syst em may po w er do wn or loc k the keyboard.

Software Locks via the SSU or BIOS Setup

The system setup utility (SSU) pro vide s a number of security feat ures to prevent unau thorized or accidental access to the system. Once the security measures are enabled, access to the system is al lo w ed only aft er you enter the correct password( s). F or e xample, the SSU allo ws you to:

• Enable the ke yboard lockout ti mer so the server requi res a

passw ord to reacti v ate the ke yboard and mouse after a s pecified time-out period of 1 to 120 minutes

• Set and enable administrator and user passw ords

• Set secure mode to pre vent k eyboard or mouse inpu t and to pre vent

use of the front panel reset an d pow e r switc hes

• Activa te a hot-ke y combination to ente r secure mode quickl y

• Disable writing to the diskette dri v e when secure mode i s set

26 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Using Passwords

If you set and enab le a user pass w ord but not an admi nistrator pass w ord , enter the user passw ord to boot t he system and run the SSU.

If you set and enab le both a user and an a dministrator pass w ord:

• Enter either one to boot the server and enable the keyboard and

mouse

• Enter the administrator pass w ord to access the SSU or BI OS Setup

to change the system configuration

Secure Mode

Configure and enable the secure boot mode by using the SSU . When secure mode is in effect, y ou:

• Can boot the system and run the OS, but you must enter the user

passw ord to use the k eyboard or mouse

• Cannot turn off system po w er or reset the s ystem from the front

panel switches

Secure mode has no effect on functions enab led via the Server Manage r Module or pow er control via the real-t ime clock (R TC) .

T aking the syst em out of secure mode does not change the state of system pow er . Tha t is, if you pr ess and release the po w er switch w hile sec ure mode is in effect, t he system will not po w er of f w hen secure mode is later remov ed. Ho w ev er , if the front panel po w er s witch remai ns depressed w hen secure mode is remo v ed , the sys tem will po w er of f.

System Security 27

Summary of Software Security Featur es

T abl e 4 lists the software security feature s and describes w hat protection each offers. In general, to ena ble or set the feat ures listed here, you must run

the SSU and go to the Security Menu (descr ibed in “Security Ad d-in” on page 116). The table also refers to other SSU menus and to the Setup utility. For more i nformation on setting the sec urity features, see “Se curity Menu” on page 92, and “Security Add-in” on page 116.

Table 4: Software Security Features

Feature Description

Secure boot mode To enter secure mode:

Disable writing to diskette In secure mode, the system will not boot from or write to a diskette

Disable the power and reset buttons

Set a time-out period so that keyboard and mouse input are not accepted. Also, blank screen and inhibit writes to diskette

Control access to the SSU: set administrator password

Set and enable a password to automatically put the system into secure mode. If you set a hot-key combination, you can secure the system by pressing the key combination. This means you do not have to wait for the

inactivity time-out period. See “Security Menu” on page 92. When the system is in secure mode: The system boots and runs the OS, but does not accept mouse or keyboard input until you enter the user password. At bootup, if the system detects a CD in the CD-ROM drive or a diskette in drive A, it requests a password. When you enter the password, the system boots from CD or diskette and disables secure mode. If you have not installed a CD-ROM drive or if there is no CD in the drive or diskette in drive A, the system boots from drive C and automatically enters secure mode. All enabled secure mode features go into effect at bootup. To leave secure mode: Enter the correct password(s).

unless a password is entered. To set these features, see “Security Menu” on page 92 and “Security Options” on page 117.

If you enable this protection feature in the SSU, the system disables the power and reset buttons when in secure mode. See “Security Options” on page 117.

You can specify and enable an inactivity time-out period of from 1 to 120 minutes. If no keyboard or mouse action occurs for the specified period, keyboard and mouse input is not accepted. To set this feature, see “Security Menu” on page 92. If video blanking is enabled, the monitor display goes blank until you enter the correct password(s). To set this feature, see “Security Menu” on page 92.

To control access to the system configuration, set an administrator password and enable it through Setup or the SSU. If both the administrator and user passwords are enabled, either can be used to boot the system or enable the keyboard and/or mouse, but only the administrator password allows changes to Setup and the SSU. Once set, passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper. See “Security Add-in” on page 116 to set the password to a null string; or, to change the jumper, see “Password Clear Jumper” on page 75.

28 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Table 4: Software Security Features (Continu ed)

Feature Description

Control access to the system other than SSU: set user password

Boot without keyboard The system can boot with or without a keyboard. During POST and

Specify the boot sequence The sequence you specify in the BIOS (see “Boot Device Priority

To control access to the system, set a user password and enable the Password on Boot field through Setup or the SSU. Once set, passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper. See “Security Add-in”

on page 116 to set the password to a null string; or, to change the jumper, see “Password Clear Jumper” on page 75.

before the system boots, BIOS automatically detects and tests the keyboard, if present, and displays a message. No entry exists in the SSU for enabling or disabling a keyboard. Do not plug in a keyboard while power is applied to the system.

Submenu” on page 96) or the SSU (see “Multiboot Options Add-in” on page 115) determines the boot order. If secure mode is enabled (user password is set), you are prompted for a password before the system boots fully. If secure mode is enabled and the Secure Mode Boot option is also enabled, the system boots fully but requires a password before accepting any keyboard or mouse input.

System Security 29

30 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Chapter 3:

Installing Components

Contents

Introduction............................................................ 32

Replacing the Processor........................................ 32

Installing Another Processor................................. 36

Installing Hardware............................................... 40

Memory........................................................... 40

Drives.............................................................. 45

Installing Fans for High-Power Drives..........57

Expansion Cards............................................. 62

Power Supplies............................................... 65

Replacing the Battery..................................... 68

Introduction

Caution!

ESD can damage disk drives, expansio n cards, and other components. The server can withstand normal levels of envir o nmenta l ESD while you hot-swap SCSI hard drives. However, we recommend doing all procedure s at an ESD protected workstation. If one is not availa ble , y ou ca n provide some ESD protection by wearing an antistatic w ris t st ra p attached to chassis ground of the server when handli ng components.

Note:

If the server has less than four processors and you ar e adding one, then you must remove the termin ation board assembly fr om the next Slot 2 connector before you install the new processor. If you plan to reduce the nu mb er of processors in your system, then you must replace a processor with a termination board assembly.

This chapter pro vides step-b y-step instruction for ins talling, remo ving, or replacing sever al system components. Onl y authorized service personnel should perform these procedures. F ollo w all standard sa fety and ESD

precautions when servicing the server. See “Static Electricit y Precautions” on page 2 for more information on ESD precautions.

“Opening the System” on page 3 provides detailed instructions for openi ng the system. All procedures in this c hapter assume that an y necessary access cov ers ha ve been remo ved a nd that the subchassis and el ectronics ba ys ha v e been remov ed , if nece ssary .

Replacing the Processor

The system is compatible wit h Intel P entium® II Xeon™ processors. You

can either upgrade the existing P enti um II Xeon processor or i nstall up to three more processors of the same spee d and cache size as the first processor .

When replacing a processor , order a Pentiu m II Xeon processor upgrade kit. The kit includes the P entium II Xeon processor, a heat sink, and latches.

It is critical that a he at sink be installed o n each processor . The Pentium II Xeon processor o verheats and fail s if it is not cool ed sufficiently. The heat sink pro vided with the processor i n the system pro vides all necessary cooling for the processor.

For t he latest details on the a vai lability of the upgrade kits, cont act one of the sources listed in the Assistanc e Resour ces document.

32 Maintaining and Troubleshooting the Gateway ALR 9200 Server

1. T urn off the system and disconnec t all the po w er cords.

2. Open the case, observing the static electri city precautions in “Stati c

Electricity Precautions” on page2 and remove t he foam co ver on the electronics ba y.

T o Replace the Processor

3. Wear an anti-static wristband grounded to the syste m chassis and

place processors on a grounded, stat ic-free surface or conducti ve foam pad.

4. With y our right thumb on the face of the ret ention module bracket (A

in Figure 5), wrap your right index finger around the tab (B in Figure 5) protruding from the right edge of the bracket.

Latch

Figur e 5: Rele asing the Retention Module Br ac ket

5. Use your index finger to slightly pull the t ab outward and t o the left.

You should not try to pull the entire bracket; rather , the ba ck of the tab has a latch (C in Figure5) that releases when the tab is pulled slightl y.

6. When you ha ve releas ed the right edge of the brack et, rotate it 90 ° to

the left until it is perpendicular to the fr ont of the retention module . The left edge of the brack et has an open hinge tha t can release from the module when y ou rotate the brack et to the left.

7. Disengage the open hinge b y mo ving (not rotating) the ent ire bracket

to the right. Remo ve the bracket and set i t aside.

Replacing the Processor 33

8. Pull the two tabs attached to the si ngle edge c ontact (SEC) cartridge

(visible after you remo v e the bracket —C in Figur e 6) straight awa y from the system board. As you do, the cartrid ge disengages from the connector on the system board.

T ab on SEC c artridge

Retention module guide rails

SEC cartridge

Retention module guide rails

T ab on SEC cartridge

Processor heat sink

Figur e 6: Remo ving a Pr ocessor

9. Slide the SEC cartridge straight a w a y from the system board , o ut of

the retention module. Put it on a piec e of conducti ve foam and store i t in an antistatic package.

10. Remove the replac ement processor cartrid ge from its protecti ve

wrapping.

11. Orient the SEC cartridge so that the heat sink faces a wa y from the

center of the system board. If you are install ing a termination card assemb ly, orient it so that the

side with the label faces to w ard the center of the system board.

34 Maintaining and Troubleshooting the Gateway ALR 9200 Server

12. With the tabs at the top of the SEC cartridge complet ely open (pulled

outward, aw ay fr om the center of the cartridge—C in F igure 7), slide the cartridge into the guide rai ls of the retentio n module (B in Figure 7). When done properly , the triangular ends of the tabs (with two round pe gs on each) fit into the entrance to the guide rail s.

SEC cartridge

Retention module guide rails

T ab on SEC cartridge

Processor heat sink (must fa ce away from the center of t h e s ystem bo ard

Figur e 7: Inst alling a Pr ocessor

13. When the cartridge meets resistance, push the tw o t abs to war d each

other (E in Figure7) until the processor is full y seated.

14. Reattach the retention module bracket:

a. With the brac ket in an open pos ition (perpendicular to the front of

the retention module), slide the open hinge at the left of the bracket into its receptacle at the left of the retention module .

b. Rotate the bracket to the right until it reaches the retenti on module.

With y our right thumb on th e face of the bracket and your right inde x finger around the tab at the right of the bracket, slight ly pull t he tab outward and to the lef t to open the latch at the back of the tab .

c. As you open the latch on the ba ck of the tab, slide the right edge of

the bracket onto the rete ntion module and release the tab . If done correctly, the bracket will latch secur ely.

Replacing the Processor 35

15. Reinstall the foam cov er .

Note:

The foam cover is required to control air flow pas t the processors for proper cooling. Failur e to inst all the foam cover could result in damage to the processors and other system components.

Note:

16. Close the case, as described in “Closing the System” on page 7.

17. Reconnect the pow er cord and turn on the system.

Installing Another Processor

The system is compatible wit h Intel P entium® II Xeon™ processors. You

can either upgrade the existing pr ocessor or install a nother processor of the same speed as the original processor.

When adding a processor , order a P entium II Xeon processor upgrade kit. The kit includes the P entium II Xeon processor, a heat sink, and latches.

For t he latest details on the a vai lability of the upgrade kits, cont act one of the sources listed in the Assistanc e Resour ces document.

1. T urn off the system and disconnec t the po w er cord.

2. Open the case, observing the static electri city precautions in “Stati c

Electricity Precautions” on page2 and remove t he foam co ver on the electronics ba y.

3. Wear an anti-static wristband grounded to the syste m chassis and

place processors on a grounded, stat ic-free surface or conducti ve foam

36 Maintaining and Troubleshooting the Gateway ALR 9200 Server

pad.

4. Remove the termination card in the lo w est numbered empty pr ocessor

slot. (Processor slots are numbered from t he bottom up or from the edge of the system board to w ard the cent er of the board.) W ith y our

To Install a Second Processor

right thumb on the face of the retention modul e bracket (A in Figure 8), wrap your right index finger around the tab (B in Figure 8) protruding from the right edge of the brack et.

Latch

Figur e 8: Rele asing the Retention Module Br ac ket

5. Use your index finger to slightly pull the t ab outward and t o the left.

You should not try to pull the entire bracket; rather , the ba ck of the tab has a latch that releases w hen the tab is pul led slightl y.

6. When you ha ve releas ed the right edge of the brack et, rotate it 90 ° to

the left until it is perpendicular to the fr ont of the retention module . The left edge of the brack et has an open hinge tha t can release from the module when y ou rotate the brack et to the left.

7. Disengage the open hinge b y mo ving (not rotating) the ent ire bracket

to the right. Remo ve the bracket and set i t aside.

Installing Another Processor 37

8. Pull the two tabs attached to the t ermination module (visib le after y ou

remove the bracket—C in Figure 9) straight away from the system board. As you do, the termination module diseng ages from the connector on the system board.

Ta b on retention module

Retention module guide rail

Termination module

Retention module guide rail

Tab on retention module

Figur e 9: Remo ving the Termination Module

9. Slide the termination module straight a w a y from the syst em board , out

of the retention module. Put it on a piece of conductiv e foam and store it in an antistatic package.

10. Remove the processo r cartridge from its protect iv e wrapping.

11. Orient the S.E.C. cartridge so that the heat sink faces a w ay f rom the

center of the system board.

12. With the tabs at the top of the S.E.C. cartrid ge completely o pen (pulled

outward, aw ay fr om the center of the cartridge, F igure 10), slide the cartridge into the guide rail s of the retention module (F igure 10). When done properly, the triangular ends o f the tabs (with t wo r ound pegs on each) fit into the entrance to the guide rails .

38 Maintaining and Troubleshooting the Gateway ALR 9200 Server

SEC cartridge

Retention module guide ra il

T ab on SEC cartridge

Processor heat sink (must face away from the syst em b oard )

Figur e 10: Inst alling a Pr ocessor

13. When the cartridge meets resistance, push the tw o t abs to war d each

other (Figure 10) until the processor is full y seated.

14. Reattach the retention module bracket:

a. With the brac ket in an open pos ition (perpendicular to the front of

the retention module), slide the open hinge at the left of the bracket into its receptacle at the left of the retention module .

b. Rotate the bracket to the right until it reaches the retenti on module.

c. As you open the latch on the ba ck of the tab, slide the right edge of

the bracket onto the rete ntion module and release the tab . If done correctly, the bracket will latch secur ely.

15. Reinstall the foam cov er .

16. Close the case, as described in “Closing the System” on page 7.

17. Reconnect the pow er cord and turn on the system.

Note:

The foam cover is required to control air flow pas t the processors for proper cooling. Failur e to inst all the foam cover could result in damage to the processors and other system components.

Installing Another Processor 39

Installing Hardwar e

The server includes expandabil ity features that allo w you to add sev eral types of hardware to t he interior of the s ystem. All of the procedures gi v en

in this section use the ESD precauti ons identified in “Static Electricity Precautions” on page 2. All of the procedures in this section refer to Chapter 2, “Installing Components”.

Memory

Main memory resides on an add-in board , called a memory module. The memory module contains slots for 16 DIMMs, each of which must be at least 32 MB, and is attached to the syste m board through a 242-pin connector . Memory amounts from 128 MB to 4 GB of DRAM are supported, wit h a 64/72-bit four-w a y-interlea ved pathw a y to main memory. The 16 slots are divided in to four banks of four slot s each, labeled A through D . These banks support 4:1 inte rlea ving. The memory controller supports EDO DIMMs only . The ECC used for the memory module is capable of correcting single-bit errors (SBEs) and de tecting 100 percent of double-bit errors o ver one c ode w ord. Nibble e rror detection is also provided.

Removing the Memory Module

The memory module must be removed before you can change the memory configuration. See “Memory” on page 23 for memory size and requirements.

T o Remove the Memory Module

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Remove the access co ver (see “Opening the System” on page 3).

3. Remove the foam co ver o v er the electroni cs ba y.

40 Maintaining and Troubleshooting the Gateway ALR 9200 Server

4. Remove the memory module from the system board b y pulling it

gently from the elec tronics ba y (see F igure 11). It is not necessary to open the electronics ba y to remo v e the memory module.

Figur e 11: Remo ving the Memory Module

5. Place the module component-side up on a nonconduct iv e, static-free

surface.

Removing DIMMs

When adding and removi ng DIMMs, remember that DIMMs must be installed or remo ved b y banks. Each bank consists of four DIMM sockets. All DIMMs in the bank must be instal led and all must be of the same size and speed. See Figure 4 on page 23 for t he location o f the DIMM socket s in each bank.

Installing Hardware 41

T o Remove DIMMs

Caution!

Use extreme car e when removing a DIMM. Too much pressure can damage the socket. Apply only enough pressure on the plastic ejector leve rs to release th e D IMM.

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Remove the memory module and place it component-side up on a

nonconductive , static-free surface ( see “Remo ving the Memory Module” on page 40).

3. Gently push the plast ic ejector le vers out and do wn to eject a DIMM

from its socket.

4. Hold the DIMM only by i ts edges, being ca reful not to touch it s

components or gold edge connectors . Carefull y lift it a w a y from the socket and store it in an a ntistatic package.

5. Repeat steps 3 and 4 to remo v e other DIMMs as necessary.

If you are replacing DIMMs, proceed to “Installing DIMMs” on page 43. If you are removing DIMMs, continue this procedure.

6. Reinstall the memory module (see “Installi ng the Memory Module”

on page 44).

7. Reinstall the foam co ver.

8. Reinstall the access co v er using the orig inal scre ws.

9. Connect all external cabl es and po w er cords to the syst em.

10. T urn on the monitor and then the system.

11. Run the SSU/BIOS Setup (see “ Adv anced Chipset Control Submenu”

on page 91 and “Resource Configuration Add-in Windo w” on page 112) to configure the system and to properly set up adv anced memory attributes as required.

42 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Installing DIMMs

To Install DIMMs

1. Holding the DIMM only by its ed ges, remo v e it from its ant istatic

package.

2. Orient the DIMM so that the tw o notc hes in the bottom edge of the

DIMM align with the key ed socket on the memory module.

3. Insert the bottom edge of the DIMM in to the socket, then p ress do wn

firmly on the DIMM until it se ats correctly (see F igure 12).

Caution!

Use extreme car e when installing a DIMM. Applying too much pressure can damage the socket. DIMMs are keyed and can be inserted in only one way.

Mixing dissimilar metals might cause memory failures later, resultin g i n d at a corruption. Install DIMMs with gold-plated edge connectors only in gold-plated sockets.

Figur e 12: I nstalling a DIMM

Installing Hardware 43

4. Push the ejector le vers on the sock et ends to the upright position.

Note:

DIMM slo ts on t he me mo r y module must be installed only in certain configurations. See

“Memory Configuration” on page 25 for requirements.

Caution!

The memory module is held in place by the 242-pin connector on the system board, the gu id e r ail at the back of the electronics bay, and a plastic guide at the front of the electronics bay. Y ou must su pport the module until it is fu lly seat ed in the connect or.

5. Repeat steps tw o through four to install e ach DIMM.

6. Reinstall the memory module (see “Installi ng the Memory Module”

on page 44).

7. Reinstall the foam co ver( s).

8. Reinstall the access co v er using the orig inal scre ws.

9. Connect all external cabl es and the po w er cords to the system.

10. T urn on the monitor and then the system.

11. Run the SSU (see “Resource Configuration Add-in W indo w” on

page 112) to configure the system and to properly attribute ECC memory.

Installing the Memory Module

Once you ha ve install ed any DIMMs that y ou w ant, you must re-inst all the memory module.

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Holding the memory module by its edges, align the module so it s edge

engages in the guide rail at t he back of the electron ics ba y.

3. Push the memory module tow ard the system board until it fully

engages its connector .

4. Install the foam pad in the elect ronics ba y.

44 Maintaining and Troubleshooting the Gateway ALR 9200 Server

5. Replace the system access co v er and scre ws.

To Install the Memory Module

Drives

The case must be opened to add or replace dri ves ( such as disk dri ves and

CD-ROM dri ves) in t he system. Refer to “Opening the Sy stem” on page 3, for instructions on opening and closing the case. Wh ile SCA-2 SCSI dri ves can be added or remo ved with out opening the case, insta lling and remo ving these drives i s discussed under “SCSI Hard Disk Dri ve s” on page 54.

The Diskette Drive

The diskette dri ve is incl uded in the original configuration. If you need t o replace the diskette dr iv e, follo w the instructions bel ow.

Removing the Disk ette Drive

You should only replace the diskette driv e if the orig inally i nstalled dri ve fails.

T o Remove the Diskette Drive

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Remove the access co ver (see “Opening the System” on page 3).

3. Remove the foam and fans from the subcha ssis. Be sure to lab el the

fans and fan cables as y ou remo ve them.

4. Disconnect the po w er and signal cab les (Fi gure 13) from the diskette

drive. The conne ctors are ke yed for eas e in reconnecting t hem to the drive.

Installing Hardware 45

Figur e 13: Remo ving the Diskett e Drive

5. Remove and sav e the scre w that secures the diskette dri ve carrier to th e

side of the 5.25-inch driv e ba y.

6. Slide the carrier tow ard the back of t he chassis to di sengage the tabs

from the slots in the side of the 5.25-inch dri ve ba y.

7. Remove the carrier/drive fr om the chassis and place it component-s ide

up on an antistatic surface.

46 Maintaining and Troubleshooting the Gateway ALR 9200 Server

8. Remove the three scre ws that hold the carrier to the dri ve, and set them

and the carrier aside. See Figure14.

Figur e 14: Remo ving the Diskett e Drive Carrier

9. Place the driv e in an antistati c protecti ve wrapper if you are n ot

reinstalling the same dri ve.

10. Reinstall the foam pads, fans (see “Installing an Indi vidual System

F an” on page 62) and the access cover using the original scre ws.

Installing the Diskette Drive

You should only replace the diskette driv e if the orig inally i nstalled dri ve fails.

To Install the Diskette Drive

1. Remove the new 3.5-inc h diskette dri ve f rom its protecti ve wrapper ,

and place it component-side up on an antistatic surface.

2. Set any jumpers or s witches acco rding to the dri ve manufacturer' s

instructions.

3. Place the driv e carrier on the component-side of the dri ve, and align

the three mounting holes.

Installing Hardware 47

4. Attach the carrier to the driv e with three scre ws of t he appropriate size

Note:

The 3.5-inch diskette drive is not installed in the 5.25-inch drive bay. The diskette drive carrier attaches to the outside of the 5.25-inch drive bay (see Figure 13 on page 46).

and length (reuse the scre ws y ou remo ved before). Tighten the screws firmly.

5. Position t he carrier so that the tw o protruding notches fit into the

corresponding slits in the side of the 5.25-inch dri v e ba y. Slide the assembly t ow ard the front of the system to eng age the notches.

6. Make sure the front of the dri ve fits correctly in the front opening of

the system. When properl y positioned , the carrier notches exte nd slightly into t he interior of the 5.25- inch dri ve ba y and the threaded hole in the carrier aligns with the threaded hol e in the frame.

7. Secure the assembl y to the 5.25-i nch ba y with the scre w you re mo ved

earlier; tighten the scr ew firmly .

8. Connect the signal and po w er cab les to the dri ve. The red st ripe on the

signal cable must face to w ard the cen ter of the dri ve.

9. Reinstall the foam pads, fans (see “Installing an Indi vidual System

F an” on page 62) and the access cover using the original scre ws.

10. Run the SSU or BIOS Setup to specify that the diskette dri ve i s

installed in the system (“Modifyi ng Resources” on page114 or “Main Menu” on page 85).

Drive Cabling Considerations

Excluding the diskette dri ve, t here are tw o types of devices t hat can be installed in the server; IDE de vices and SCSI de vices. This section covers cabling considerati on for both types of de vices. These cab le considerat ions apply to an y devic es using the IDE or narro w SCSI controlle rs.

The number of devices y ou can install depends on:

• The number supported by the bus

• The number of physical d rive bays avail able

• The combination of SCSI and IDE devi ces

48 Maintaining and Troubleshooting the Gateway ALR 9200 Server

IDE Requirements

An 18-inch long IDE cable that supports tw o dri ves i s standard in the system. If you install an IDE har d driv e, w e recommend placing it in the low est in ternal driv e bay to make cabl ing easier , particularl y if y ou also have a n IDE device in the 5.25- inch driv e ba y.

For prope r IDE operation, note the cable le ngth specified in Figure 15. If no drives are pre sent on an IDE channel, the cab le must be remo v ed. If onl y one drive i s installed, it must be connected at the end of the cab le.

12" 6"

System board

Drive 1 Drive 0

18"

Figur e 15: I DE Cabl e Dimensions

SCSI Requirements

One wide SCSI cable is standar d in the system, connecting th e system board to the SCSI backplane.

T erminat e only the pe ripheral at the end of the SCSI cable. Hard dr iv es usually pro vide ac tiv e termination, while SCSI CD-R OM dri ves do not. Because we recommend putti ng hard dri ves onl y in the internal ba ys, you should route the SCSI cable so that the last de vice on i t is a hard dri ve in the internal bay. The SCSI backplane in the w internal SCSI driv e ba y pro vides active t ermination for the SCSI dri ves connec ted to the backplane.

Note:

If you disable the IDE controller to reuse the interrupt for that controller, you must physically unplug the IDE cable f r om the system board. Simply disabling the drive by configuring the SSU option does not free the interrupt.

Note:

It is important that the cabling and connections meet the SCSI bus specification. Otherwise, the bus may be unreliable and data corruption may occur or devices might not work at all. You must terminate the SCSI bus at the end of the cable; the last device on the cable usually provides bus termination.

In general, install le gacy de vices in the 5.25- inch driv e ba y and connect them to the narrow SCSI cab le. Ultra and Ultra-2 de vices are normally hard drives connect them to t he SCSI backplane at the rear of the SCSI dri ve ba y . The wide SCSI connectors support either single-ended (SE) or lo w voltage differential (LVD) drives.

Installing a 5.25-inch Peripheral in the Front Bay

Three 5.25-inch half-height ba ys pro vide space f or tape backup, CD-R OM, or other remo vab le media dri ves.

Caution!

We recomm end t hat you do not install hard drives in the

5.25-inch bays: the drives cannot be properly cooled in this location; also , a hard drive generates EMI and is therefor e m or e su sce ptib le to ESD in this location.

Installing Hardware 49

Either type of device (I DE or SCSI) can be installed i n the 5.25-inch

Note:

System EMI integrity and cooling are both protected by having drives installed in the bays or filler panels and EMI shields covering the bays. When you install a drive, save the panel and shield to reinstall in case you should later remove the drive and not reinstall one in the same bay.

peripheral bays. The s ystem board only pro vides a single IDE cab le and therefore only supports tw o IDE de vices. The single narro w SCSI connector on the system board supports up to se ven de vices. The last de vice on the SCSI bus must be terminated.

To Install a 5.25-inch Device

1. Observe the safety and ESD precautions in“St atic Electricity

Precautions” on page 2. Also see the cabling considerations in “Dri ve Cabling Considerations” on page48.

2. Open the front door by ro tating its right s ide out and to the left .

3. Remove the access co ver , s ee “Opening the System” on page3.

4. Push the tab (A in Figure16) on the left side of the EMI metal shiel d

to the right to disengage it fro m the chassis. Remo veand sa v e the shield.

50 Maintaining and Troubleshooting the Gateway ALR 9200 Server

T ab on EMI metal shield

Figur e 16: Re moving the EMI Shield

5. Open the subchassis (see “Opening the Subchassis and Electronics

Bay” on page 5) to gain access to the back of the 5.25-inch dri ve ba y.

6. Remove the driv e from its protec tiv e wrapper , and place it on an

antistatic surface.

7. Set any jumpers or s witches on th e driv e according to the dr iv e

manufacturer’s instructions.

8. Using two scre ws of t he appropriate size and l ength (not supplied),

attach each plastic slide r ail (see Fi gure 17) with its metal grounding plate to the dri ve.

Slide rail

T ab on slide rail

Removable media device

Figur e 17: At taching the Sli de Rails

9. Position t he driv e so the plastic slide rails engage in the ba y guide rails.

Push the driv e into the ba y until the sl ide rails lock in pla ce.

10. Connect a pow er cable t o the driv e. The connectors are k ey ed and can

be inserted in only one w a y.

Installing Hardware 51

11. Connect a signal cable to the dri ve.

Caution!

The internal narrow SCSI interface in this system supports only single-ended SCSI devices. Connecting differential SCSI drive types to this interface can result in electrical damage to the system board and peripherals.

• SCSI drive: Attach connectors on the cable t o the SCSI devic e or

devices y ou are installing.

• IDE drive: The system board has one I DE connector . It can

support an IDE signal cable up to 18 inches long. Se e Figure 15 on page 49 for the cable di mensions.

12. If the drive requir es any other cables, connec t them.

13. Close the subchassis and make sure the foam c o ver is properl y

installed , being care ful not to pinch an y wires or ca bles (see “Closing the Subchassis and Electronics Ba y” on page 7).

14. Replace the access cov er , see “Closing the System” on page7.

15. Close the front door.

Removing a 5.25-inch Peripheral from the Fr ont Bay

If you remo v e a device from the 5.25-inch dri ve b ay and do not replace it with another 5.25-inch de vice of the same height, re place the EMI shield(s) in the driv e ba y to maintain the EMI and ai rflo w characteri stics of the chassis.

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Open the front door by ro tating its right s ide out and to the left .

3. Remove the access panel, see “Opening the Sys tem” on page 3.

4. Open the subchassis (see “Opening the Subchassis and Electronics

Bay” on page 5) to gain access to the back of the 5.25-inch dri ve ba y.

52 Maintaining and Troubleshooting the Gateway ALR 9200 Server

5. Disconnect the po w er and signal cab les from the dri ve.

T o Remove a 5.25-inch Device

6. The drive has two p rotruding plastic, snap-in rails attached. Squeeze

the rail tabs to war d each other as y ou carefull y slide the dr iv e forw ard out of the bay, and place it on an antistatic surface (Figure18).

T ab on slide rail

Removabl e me d ia d evi ce

Slide rail

Figur e 18: Remo ving a Remo va ble Media De vice

7. Remove and sa ve the four scre ws and tw o slide r ails.

8. If you do not replace the de vice with anot her 5.25-inch de vice, replace

the EMI shields to maintain the EMI and airflo w chara cteristics of the chassis.

If the device is a SCSI device and it wa s installed at the e nd of the SCSI signal cable, modify the cable and termination arrangement so that a proper termination exists at the end of the cab le (it can be a termination device onl y, not necessaril y a SCSI peripheral).

9. Close the subchassis and make sure the foam co v er is properl y

installed , being care ful not to pinch an y wires or ca bles (see “Cl osing the Subchassis and Electronics Ba y” on page 7).

Installing Hardware 53

10. Replace the access panel, see “Closing the System” on page 7.

Caution!

Electrostatic discharge (ESD) can damage disk drives and other components. The server can withstand normal levels of ESD while you hot-swap hard disk drives. Performi ng all procedures in this manual at an ESD-pr ot ect ed workstation. If one is not available, wear an antistatic wrist strap attached to chassis ground when handling components.

Caution!

If you install high-power drives, you must also install additional system fans. Se e

“Installing Fans for HighPower Drives” on page 57.

11. Close the front door.

SCSI Hard Disk Drives

The system supports a variety of SCSI de vices. As shipped fr om the supplier , the system might contai n no hard disk dri ves. Contact y our sale s representativ e or dealer for a list of appro v ed SCSI de vices. If you install 10,000 rpm SCSI hard drives, you must inst all heat sinks on the dr iv es and additional fans in the chassis. See t he sections belo w for specific instructions.

Installing Heatsinks on High-Power Drives

If you plan to use SCSI dri ves w hose po w er e xceeds 15 watt s, you must install heatsinks on those dri v es.

To Install Heatsinks on Hard Drives

1. Position e ach heatsink (F igure 19) so that the three screw holes in the

heatsink align with the corresponding holes in the hard dri ve. The holes are placed so that y ou can position the hea tsink in onl y one wa y: with the fins extending along the side and the top of the hard d riv e.

54 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Heat sink

Hard drive, component side

Hard drive, label side

Figur e 19: Ins talling Heatsinks on a Har d Drive

2. Use three screws (D) t o attach each heatsink t o the dri ve.

3. T o insert the dri ve into the hot-docking ba y, you must attach a carrier

to the drive. See “Mount ing a SCSI Hard Disk Dri ve in a Carrier” on page 55.

Mounting a SCSI Hard Disk Drive in a Carrier

Before you can install an LVD SCA-2 SCSI hard drive in the system, you must mount it on a driv e carrier to allo w easy inst allation into the se rver .

T o Mount a SCSI Drive on a Carrier

1. Remove the 3.5-inch hard dri ve fro m its wrapper and place it on a n

antistatic surface.

2. Orient the driv e so the connector i s near the top surface of the driv e,

then place the carrier on top of the dri ve.

3. Using four screws of t he correct size and length (not supplie d), attach

the carrier to the driv e (see Figur e 20).

Note:

Faster drives, those operating at or above 10,000 RPM, require the use of aluminum drive carriers to improve heat dissipation. Do not mount these drives on plastic carrier s.

Figur e 20: Har d Disk Drive and Carrier

Installing Hardware 55

Hot-swapping a SCSI Drive

A bank of six yello w LEDs on the front panel monitors the dri ve status of each drive in the hot-docking ba y. Each LED corresponds directly to a drive, so that t he upper-most LED refl ects an error condition in the upper most drive. The s ix LEDs and corresponding drives a re numbered (top to bottom) zero through five. When a yello w LED is on continuousl y, it is okay to hot-s wap ( replace) a bad dri ve with a good one. You do not need to shut the system do wn to hot-s wap a driv e.

T o H ot-swap a SCSI Driv e

1. Open the front system door b y rotating its rig ht side out and to the lef t.

2. If you installed a p adlock on the metal door to th e SCSI dri ve ba y,

unlock the padlock and remo v e it.

3. Press the plastic latch securing t he metal door to the SCSI dri ve ca ge,

and open the door .

4. Check the bank of yello w LEDs on t he front panel to determine w hich

drive is bad.

5. Press the rounded tab on the right of the carrier to the left (to w ard the

center of the dri ve, Fig ure 21) while gently pulling strai ght do wn on the carrier handle (Figure 21). This disengages the latch that secures the carrier to the chassis.

Figur e 21: Dis engagi ng Drive Carrier fr om Chassis

56 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Carrier handle

Tab

6. Grasp the plastic carrier handle and pul l it to w ard yo u to disengage the

drive connector f rom the backplane connector.

7. Carefully slide the bad dri ve forw ard out of the ba y. Place the drive on

an antistatic surface.

8. Position t he new pl astic carrier and driv e assemb ly so that it engages

the bay guide r ails.

9. Push the driv e into the ba y. T o engage the latch, t he carrier handle

should be approximatel y at a 45° angle from the vertical f ront of the chassis. As you push t he driv e into the ba y, the tw o rounded notche s in the carrier handle (Figure 22) slide onto the two roun d pegs inside the drive ba y . When they en gage, push the handle straight up to lock the notches onto the pegs and pres s the rounded tab on the ri ght of the carrier to the left until it clears the ed ge of the ba y and sna ps into place.

Peg inside drive bay

Carrier handle

Notch on carrier handle

Figur e 22: I nstalling a New Driv e

10. Close the metal door, and secur e it to the chassis wi th the plastic latc h.

11. For security and t o prev ent unauthoriz ed access to the ba ys, insert a

padlock through the metal loop protruding through the door.

12. Close the front system door .

Installing Fans for High-Power Drives

If the SCSI drives you use ha v e a po wer rating in exce ss of 15 watt s, install three additional system fans: tw o i n the front fan ba y and one in the upper pow er suppl y ba y. Purchase the additional fans through normal channels.

Installing Hardware 57

Installing a Fan in the Power Supply Bay

This procedure describes instal lation of a fan in the thi rd po w er supply module bay. This procedure is onl y v alid for configurations using two pow er suppl y modules.

T o Install a Fan In the Power Supply Bay

1. Remove four scre ws, the grill plate, and fan from your kit .

2. Remove the plate (F igure 23) that covers the power suppl y ba y closest

to the PCI slots. It is the uppermost ba y w hen the server is standi ng upright in pedestal mode.

Fan

Plate covering power supply bay

Cable

Grill plate

Figur e 23: Ins talling a Fan in the P o wer Suppl y Bay

58 Maintaining and Troubleshooting the Gateway ALR 9200 Server

3. Using four screws, attach the fan to the grill plate (Figure23) so that

the fan label faces the plate.

4. Insert the fan/grill plate assembl y into the po w er supply ba y so t hat the

cable points do wnw ard (F igure 23) from the fan toward the other tw o

pow er suppli es, and so the fan’s label faces out the back of the chassis. This alignment is important to ensure correct airflo w direct ion.

5. Using four screws, attach the fan/grill plate assemb l y to the chassis

(Figure 23).

Removing an Individual System Fan

The subchassis houses up to eight syst em fans. Not all of these fans are required in standard configurations. If a fan fails, follo w this procedure to remove the failed fan.

T o Remove an Individual System Fan

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

Note:

Correct air flow direc tion: The side of each fan is embossed with directional arrows in di cat ing airf lo w direction. Always note the direction of the arrows on a fan before removing it. You will need thi s info rm at ion later when you install a different fan.

2. Remove the access co ver (see “Remo ving the Access Co v er” on

page 3).

Installing Hardware 59

3. Remove the foam co ve r from the front s ubchassis b y pulling it strai ght

out (see Figure 24). Be careful not to break the foam.

Figur e 24: Remo ving the Syst em F an Ass embly

4. For bet ter access to the in dividual fan cab les on t he front panel board,

carefully rota te the right ed ge of the foam fan assemb l y outw ard into the opening where the foam cover was.

60 Maintaining and Troubleshooting the Gateway ALR 9200 Server

5. Label and disconnect the desired fan cab le from th e front panel board.

Be sure to note the position of the cable w here it is he ld in place in the foam fan assembly ( see Figure25).

Figur e 25: Fan Cab ling

6. Remove the fan cable fr om the foam assembl y, being careful not to

break the foam.

7. Remove the fan from the foam assemb ly. All systems fans sit

differentl y in the assemb ly, but in general, each fan can slide i n and out of the foam in only one w a y.

Note:

The two installed fans nearest the 5.25 -inc h d ri ve bays (fans 6 and 7 in Figure 25) are separated by a square pi ec e of foam (t h e piece with a c r esc entshaped hole) that extends perpendicularly from the front of the fans (in Figure 25, it is the rectangle between the round faces of fans 6 and 7). You must remove this piece to a ccess the two fans it separates (pull it straight out).

Installing Hardware 61

Installing an Individual System Fan

Note:

The removable fan pulls air from in front of the c hassis so that it flows across the boards and ou t th e ba ck. The fan must be oriented for the correc t air flow direction. In general, the fan label is on the side from which air exits the fan. Confirm correct orientation by ch ecki ng th e embossed arrows on the side of the fan:

⇒Arrow points horizontally

toward back of chas si s

⇑Arrow points vertically up

Note the direction of the arrows on the existing fan before you remove it. Replace a failed fan with the same type as t he one removed.

Note:

If you install a PCI VGA video card, you must install it in one of the primary PCI slots.

The subchassis houses up to eight syst em fans. Not all of these fans are required in standard configurations. If you use high po w er hard dri ves, y ou must install additional fans. F oll o w this procedure to i nstall additional fans.

T o Install an Individual System Fan

1. See “Removing an Indi vidual System Fan” on page 59, as necessary.

2. Observe the safety and ESD precautions at t he beginning this chapter .

3. Slide the fan into its correct receptacle in the foam fan asse mbl y.

4. Attach the cable to t he foam at the correct places (if y ou are replacing

a bad fan, you should ha ve recor ded where ea ch cable att aches to the foam; if you are adding a fan, see Figure 25 on page 61).

5. Position t he fan assembl y inside th e chassis so that the i ndividual fan

cables can easil y reach their connectors on the front panel board.

6. Attach the cable to t he front panel at the correct connector.

7. Position t he fan assembl y as it w as inside the c hassis prior t o remo val,

so that it rests firmly against the diskette dr iv e at the top and the 5.25inch bays at the middle and bottom.

and fits in only one way.

9. Reinstall the access co v er using the orig inal scre ws.

Expansion Cards

The system board has sev en slots for the i nstallation of e xpansion cards . There are six PCI slots and one shared s lot that can support either a PCI card or an ISA card.

8. Reinstall the foam co ver. It is molded to match the posit ion of the fans

62 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Installing an Expansion Card

Expansion cards can be extre mely sen sitiv e to ESD and require car eful handling. After remo ving the card from its pr otectiv e wrapper or from the system board , place it component-sid e up on a grounded , static-fr ee surface or conductiv e foam pad. Do not slide the card o ver an y surface.

T o Install an Expansion Card

1. Remove the access panel (see “Remo ving the Access Co ver” on

page 3).

2. Remove the expansion card fr om its protecti ve wrapper. Be careful not

to touch the components or the gold edge connectors.

3. Set any jumpers or s witches acco rding to the manufacturer’s

instructions.

4. Remove the rear foam pad from the el ectronics ba y.

5. Remove and sa ve the exp ansion slot co ve r (Figure26).

ISA slot (use half length board onl y)

Caution!

Do not overload t he sy stem board by installing expansion cards that draw excessive current.

Six PCI slots (top to bottom= PCI B3, B2, B1, B0, A3, and A2)

PCI slot A1

Figur e 26: Inst alling an Expansion Car d

Installing Hardware 63

6. Hold the expansion card b y its top ed ge or upper corners. F irmly press

Caution!

Slot covers must be installed on all vacant expansion slots. This maintains the electromagnetic emissions (EMI) character isti cs of the system and ensures proper cooling of system components.

it into an expansion slo t on the system board. The tapere d foot of the board retaining bracket must fit into the mating slot in the expansion

slot frame. a. Install an ISA board component-side up. b. Install a PCI board component-side do wn.

7. Replace the screw y ou remo ved w hen you removed the slot co ver to

secure the card in the slot.

8. Attach cables to the c ard if necessary.

9. Replace the rear foam pad.

10. Reinstall the access panel using the original scre ws (see “Installing the

Access Cov er” on page 8).

11. Running the SSU is optional after you install or remo ve a PCI or ISA

board.

Removing an Expansion Card

Remember that removing an ISA expansion card ma y require you to use the SSU to remov e it from the system configuration.

1. Observe the safety and ESD precautions in “St atic Electricit y

Precautions” on page 2.

2. Remove the access co ver (“Opening the System” on page3), and the

rear foam pad.

3. Disconnect any cab les attached to the boar d you are remo ving .

4. Remove and sa ve the scr ew that secu res the board in its sl ot.

5. Holding the board by it s top edge or upper c orners, carefully pu ll it

out. Do not scrape the board against other components.

64 Maintaining and Troubleshooting the Gateway ALR 9200 Server

6. Store the board in an antistati c protecti ve wrapper.

T o Remove an Expansion Card

7. If you are not reinst alling a board in the s ame slot, install a sl ot co ver

ov er the va cant slot. The taper ed foot of the co v er must fit into the mating slot in the expansi on slot frame.

8. Replace the rear foam pad and the access panel (“Closing the Sys tem”

on page 7).

9. Running the SSU is optional after y ou install or remove a PCI or ISA

board.

Power Supplies

The system can be configured with two or three po w er suppl y modules. These configurations use a pow er share board that dis tributes the po w er supplied by tw o suppl y modules to v arious system components. Table 5 shows the power distribution u sing the po w er share board. Configurations using three po wer suppl y modules use the same po w er shar e board as those using two suppl y modules. The thi rd module acts as a hot spare and al lo ws hot swappin g of failed po w er suppl y modules.

Table 5: Power Sharing

Power Supply

B System board 5V A System boar d 3.3V A System boar d 12v-1 B System board 12V-2 A Peripheral 5V B Peripheral 12V

Output

Warning!

Hazardous voltage, current, and energy le vel s are present inside the power supply. There are no user-serviceable parts inside it; servic ing mus t be d one by technically qualified personnel.

Installing Hardware 65

Removing a Power Supply Module

Caution!

You might feel initia l resistance in sliding the power supply from its bay. Do not tilt or twist t he supply . Resistance is caused by the supply disengaging from its 40-pin connector. Use even, steady force to remove the supply.

If the system configuration includes three po w er supply modules, hotswapping is possib le; allo wing you to remo ve a power suppl y module without pow ering do wn the s ystem. If your configuration uses only two modules, you must po w er do wn the system before remo ving or replacing the failed pow er suppl y module.

Removing a Power Supply Module

1. Disconnect the A C pow er cables fr om the po w er supply modules. You

must hold the po wer supply retent ion clip to the side as you remo ve t he

pow er cord (s ee Figure 27 on pag e 66).

2. Remove the four scre ws (Figure27) holding the pow er suppl y module

to the back of the chassis.

3. Using the flared , vertical ed ges as handles and usi ng both hands, slide

the pow er suppl y module straight back from its ba y (Fi gure 27).

Power supply module retention clip

66 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Figur e 27: Remo ving a Power Supply Module

Installing a Power Supply Module

The pow er share board a llo ws you to use t w o po w er supply modules or t o use two modul es and install a thi rd module as a hot backup. If y ou install the third module, you can perform hot-s wapping if a module fails.

Installing a Power Supply Module

1. If you hav e not already powered do wn the system or if you are not hot -

swapping th e po we r supply module , pow er do wn the server .

2. If you are replacing a failed module, remove the failed module. See

“Removing a P o w er Suppl y Module” on page 66.

3. If you are installing an additional po w er suppl y module, remo ve the

access co ver. If you are replacing a fail ed module, install the ne w module in the same bay from which y ou remo ved t he failed module.

4. Slide the po wer supp ly into i ts ba y.

5. With e ven f orce on the flared, vertical edges, push to w ard the fr ont of

the system until the edges rest against the r ear of the chassis and t he pow er suppl y module engages its c onnector .

6. Install and tighten the four screws holdi ng the module to the back of

the chassis.

7. Connect the AC po w er cab le. You must slide the co ver on t he AC

connector to access the connector itself (F igure 27 on page 66).

Installing Hardware 67

Replacing the Battery

Caution!

There is a danger of explosion if the battery is incorrectly r e plac ed. Replace the ba tter y onl y with the same or equi valent type recommended by the manufactur er. Dispose of used batteries according to

the manufactur e r’s instructions.

The battery provides pow e r for the system real- time clock and CMOS RAM, which holds the system configuration information.

To Replace the Battery

1. Restart the computer and start the BIOS Setup program b y pressing F2

when you are prompte d to do so.

2. Write down the CMOS values from BIOS Setup so y ou can reenter

them after you replace the battery. For more information about the

setup program, see “BIOS Setup” on page 79.

3. T urn off the system and disconnec t the po w er cords.

4. Open the case, observing the static electri city precautions in “Stati c

Electricity Precautions” on page2.

5. Locate the battery on the system board , see F igure 3 on page 11. Th e

battery is circular and has the positi ve pole mark (+) on the top.

6. Gently pull the battery from its sock et. You may need to use a

screwdri ver with an insu lated handle or other i mplement to remo v e the

battery , see F igure 28.

68 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Figur e 28 : Replacing the Battery

7. Press the new battery in the soc ket with the positi v e pole (+) up. Be

sure you ha ve pressed the battery do wn far enough for it to cont act the base of the socket.

8. Close the case, as described in “Closing the System” on p age 7.

9. Reconnect the po wer cor d and turn on the system.

10. Enter the BIOS Setup program and verify that the system

configuration is correct using the data you recorded in Step 2.

If the CMOS data is not correct, change the information in the setup s creens as necessary .

T r oubleshooting the Battery Installation

If you ha ve prob lems after insta lling the ne w battery, try each of the items listed belo w, replacing the co ve r and restarting the computer aft er each try.

• T urn off the system and ensure t hat all exte rior cable s are attached

to the correct connectors and secured.

• Check to be sure that all po w er s witches are on . If the system is

plugged into a po w er strip or sur ge protector , be sure it is turned on also.

• Enter the BIOS Setup program and compare the setti ngs on the

screen with your notes or the s ystem hardw are manuals. Correct any discrepancies.

• T urn off the system, remo ve the co ver , and v erify that all cab les

inside the case are attached secure ly. Also, make sure that t he colored cable ed ges are aligned correctl y and that the connector s did not miss any pins. Disconnect and reconnect the cab les, and then replace the co ver carefull y so as not to dist urb any cab les.

• T urn off the system, remo v e the co v er and , if you ha ve the proper

test equipment, verify t hat the new bat tery has pow er. (It is possible, although highl y unlik el y, that your ne w battery is defective.)

If these procedures fail to correct the prob lem, contact technical su pport.

Installing Hardware 69

70 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Chapter 4:

Jumpers and Drivers

Contents

Setting the Jumpers................................................ 72

Changing a Jumper Setting............................73

CMOS Clear Jumper...................................... 74

Password Clear Jumper.................................. 75

Recovery Boot Jumper................................... 75

Installing Software and Drivers............................ 77

Installing Video Drivers................................. 77

Setting the Jumpers

The system board jumpers let you change s ev eral system functions. Jumpers are set to the default positi ons at the factory. You may need to change the jumper settings to perf orm the followin g functions:

• Clear CMOS memory

• Clear the passw ords from CMOS memory

• Recov er from a failed BIOS update

One 11-pin connector pro vides three 3- pin jumper b locks that control t he functions identified above. F igure 29 shows the location and orien tation of the jumpers. Items in bold in Table 6 on page 73 show the default placement for each configurable option.

13711

J6J1

Figur e 29: System Boar d J umpers

72 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Table 6: System Board Jumper Summary

Function Pins What it Does at System Reset

CMOS clear 1-2, Normal Preserves the contents of the NVRAM

2-3, Forced erase Replaces the contents of the NVRAM with the

Password clear 5-6, Protect Maintains the current passwords

6-7, Erase Clears the passwords

Recovery boot 9-10, Normal System boots using the BIOS stored in flash

10-11, Recovery BIOS attempts a recovery boot, loading the BIOS

manufacturing default settings

memory

code from a diskette into the flash device. Use this jumper when the BIOS code has been corrupted by a failed flash update.

Changing a Jumper Setting

The short general procedure for changing a configuration setting is the same for most of the jumper functions, so i t is described here.

T o Change a Jumper Setting

1. Observe the safety and ESD precautions at the be ginning of “Stati c

Electricity Precautions” on pa ge 2.

2. T urn off all connected peripherals, t urn off system po w er , and

disconnect all A C po w er cords.

3. Remove the access co ver.

4. Remove the foam insert from the electronics ba y.

5. Locate the configuration jumpers at the edge of the system board

tow ard the front of t he system (see Fi gure 29 on page 72).

6. Mov e the jumper to the pins specified for the desired setting.

Note:

ou do not need to remo ve the system boar d fr om th e chassis, and you probably do not need to remove any expansion cards.

7. Reinstall the foam insert and the access co v er using the ori ginal

screws, connect the po w er c ords, and turn on the system for the change to take ef fect.

8. You may need to repeat these steps t o mo ve the jumper back to its

original setting, depending on the jumper f unction.

Setting the Jumpers 73

CMOS Clear Jumper

The jumper at pins 1, 2, and 3 controls w hether settings store d in CMOS nonv olatile memory (NVRAM) are retained during a syst em reset.

T o Restore the Manufacturing Default CMOS Settings

1. See “Changing a Jumper Setting” on page 73.

2. Move t he CMOS jumper from pins 1 and 2 to pins 2 and 3 ( the Clear

CMOS memory position).

3. Reinstall the access co v er for y our safety (using t he original scre ws),

and connect the po w er cords to the syst em.

4. T urn the system on. Wait for POST to complete and for the mess ages NVRAM cleared by jumper

Press <F2> to enter Se tup

to appear . This automaticall y reprograms CMOS to its default settings, except for the pass w ord.

5. Enter Setup and make any changes necessary (for example, changi ng

the boot device).

6. Press F10 to sav e the ne w Setup configuration and exit Setup.

7. T urn off the system, and disconnect all A C po w er cords from the

system.

8. Again remov e the acces s co ver.

9. Move t he jumper from pins 2 and 3 back to p ins 1 and 2 (the Protect

CMOS memory position).

10. Reinstall the access co ver using t he original scre ws, and connect t he

pow er cords t o the system.

11. Run BIOS Setup or the SSU to verify the correct settings. See

Chapter 5,

BIOS Setup and Chapter 6, The Server Setup Utility for more

information on setting BIOS and SSU fields.

74 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Password Clear Jumper

The jumper at pins 5, 6, and 7 controls whether a stor ed passw ord i s retained or cleared during a sy stem reset.

T o Clear and Replace a Password Using the Jumper

1. See “Changing a Jumper Setting” on page 73.

2. Move t he Pass wor d jumper from pins 5 and 6 to pins 6 a nd 7.

3. Reinstall the access co v er for y our safety (using t he original scre ws),

and connect the po w er cords to the syst em.

4. T urn the system on, and w ait for POST to comple te. This

automatically cl ears the pass w ord.

5. T urn off the system, and disconnect all A C po w er cords.

6. Again remov e the acces s co ver.

7. Move t he jumper from pins 6 and 7 back to pins 5 and 6.

8. Reinstall the access co v er using the orig inal scre ws, and connect the

pow er cords t o the system.

9. Run the SSU to specify a new pass w ord. See “Security Add- in” on

page 116 for instructions on setting a passw ord in the SSU.

Recovery Boot Jumper

The jumper at pins 9, 10, and 11 controls whe ther the system attempts t o boot using the BIOS programmed in flas h memory or if it attempts to fl ash the BIOS from a diskette in dri ve A. If an at tempted BIOS update is interrupted, you ma y need t o perform this procedure.

T o Perform a Recovery Boot

1. See “Changing a Jumper Setting” on page 73.

2. Move t he reco very boot jumper from pins 9 and 10 to pins 10 and 11.

Setting the Jumpers 75

3. Reinstall the access co v er for y our safety (using t he original scre ws),

then connect the po w er cords to the sys tem.

4. T urn the system on, and insert the Flash Memory Update Utilit y

diskette in dri ve A. After the system boots, the speak er emits a single beep and the reco very process starts. This tak es about three minutes. When the reco very process completes, t he speaker emits two beeps.

While in reco very mode, there is no scree n display on the monitor . The keyboard is also dis abled as the system automaticall y recovers the BIOS. The beep codes listed in Table 7 describe the recovery status.

Table 7: Recovery Boot Beep Codes

Beep Codes Message

2 Successful completion, no errors. 4 The system could not boot from the diskette. The diskette may not

Continuous series of low beeps

be bootable. The wrong BIOS recovery files are being used and/or the flash

memory jumper is in the wrong posit ion.

5. T urn the system of f, disconnect all A C po w er cor ds from the system,

and remov e the access co v er .

6. Move t he jumper from pins 10 and 11 back to pins 9 and 10 to enab le

the normal boot mode.

7. Replace the foam pad and the access co v er , remo ve the di skette from

drive A, and connect th e po we r cords to the system.

8. After running the special reco very mode, run the BIOS Setup or the

SSU to specify a new pass w ord. See “Security Menu” on page92 and “Security Add-in” on page 116 for information on setting passw ords in BIOS Setup and the SSU .

76 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Installing Software and Drivers

Installing softw are and dri vers is usual ly s pecific to the operating system you run on the system. Ho we v er , some tips on installing dri v ers or other software in critic al situations or under particular circumstances are pr ovided below.

Installing Video Drivers

After configuring the system, you need to install video dri ve rs to take full advantage of the feature s of the onboard CL-GD5480 super VGA video controller .

• The software shipped with the server incl udes video drive rs for use

with Windo ws

NT.

• For ot her operating systems, see t he operating system instructions

for installing de vice dri vers.

Note:

If you install a PCI VGA video card, you must install it in one of the primary PCI slots.

Installing Software and Drivers 77

78 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Chapter 5:

BIOS Setup

Contents

Introduction............................................................ 80

Using BIOS Setup ................................................. 81

Record Your Setup Settings........................... 81

If You Cannot Access Setup.......................... 82

Starting Setup.................................................. 82

Setup Menus.......................................................... 83

Setup Key Commands.................................... 84

Special Display Items..................................... 84

Main Menu ..................................................... 85

Advanced Menu............................................. 87

Security Menu ................................................ 92

Server Menu ................................................... 93

Boot Menu...................................................... 95

Exit Menu ....................................................... 97

Upgrading the BIOS.............................................. 98

Preparing for the Upgrade.............................. 98

Upgrading the BIOS..................................... 100

Recovering the BIOS ................................... 101

Changing the BIOS Language..................... 101

Introduction

This chapter describes the BIOS Setup ut ility. The follo wing chapters describe the po w er-on sel f test (POST) and other uti lities for configuring and managing the server . These ut ilities are:

• POST: described in Chapter 7, “Other Uti lities” on page 125.

POST checks basic system integrity and all major component s.

• Server Setup Utility (SSU): described in Chapt er 6, “The Server

Setup Utility” on page 103. Use for extended system configuration of onboard resources and expansion ca rds, viewing t he system event lo g (SEL), setti ng boot device priority, or setting system security options.

Run the SSU from a set DOS-bootable diske ttes. See “What You Need to Do” on page 106 to make a set of SSU disk ettes.

Information entered via the SSU o verrides information entere d via Setup.

• Emergency Management P ort (EMP) Console: described in

Chapter 7, “Other Utilities” on page 125. Use the EMP to access and monitor the server remotel y.

• FRUSDR Load Utility: des cribed in Chapter 7, “Other Uti lities”

on page 125. Use to update the F ield Replacement Unit (FR U), Sensor Data Record (SDR), and Desktop Management Interface (DMI) flash components.

• BIOS Update Utility: described in Chapte r 7, “Other Utilities” on

page 125. Use to update the BIOS or reco ver f rom a corrupted BIOS update.

• Firmware Update Util ity: described in Chapt er 7, “Other Utilities ”

on page 125. Use to update the BMC flash R OM.

• Symbios SCSI Utility: described in Chapter 7, “Other Utilities” on

page 125. Use to configure or view the settings of the SCSI host adapters and onboard SCSI de vices in the system.

If the system does not ha ve a diskette dri ve, or the driv e is disab led or misconfigured, use Setup to enable it. Or , you can mo v e the CMOS jumper on the system board from the default setting (protect CMOS memory) to the clear setting; doing so allo ws mo st system configurations to boot. Then run BIOS Setup and the SSU to configure the system.

80 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Using BIOS Setup

This section describes the BIOS Setup options. Use Setup to change the system configuration defaults. You can run Setup with or without an operating system present. Setup stores most o f the configuration values in battery-backed CMOS; the rest of the v alues are stored in fl ash memory . The values tak e effect w hen you boot t he system. POST uses these v alues to configure the hardware; if the values and the actual hardw are do not agree, POST generates an error message. You must then run Setup to specify the correct configuration.

Run Setup: you can run Setup to modify an y standard system board feature such as:

• Select the diskette dri ve

• Select the parallel port

• Select a serial port

• Set the time or date (to be store d in the real-tim e clock (R TC))

• Configure an IDE hard drive

• Specify the boot device sequ ence

• Enable the SCSI BIOS

Run SSU, not Setup: y ou must run the SSU instead of Setup to do the following:

• Enter or change information about an expans ion card

• Alter system resources (e.g., interrupts, memory addresses, I/O

assignments) to your choices instead of those sel ected by the BIOS resource manager

Record Y our Setup Settings

It is a good idea to maintain a current record of the Setup and SSU set tings for each system. If the default v alues e ver ne ed to be restored (aft er a CMOS clear, for e xample), you must run Setup again. Referring to your notes will make the task easier.

Using BIOS Setup 81

If Y ou Cannot Ac cess Setup

If the diskette dri ve is misconfigured so that you cannot access it to run a utility from a diskette, y ou might need to clear CMOS memory. You must open the system, change a jumper setting, use Setup t o check and set diskette driv e options, and change the jumper back. F or a step-b y-step

procedure, see “CMOS Clear Jumper” on page74.

Starting Setup

You can enter and start Setup under several condi tions:

• When you turn on the system, after POST completes the memory

test

• When you reboot the syst em by pres sing CTRL+A LT+DEL while at

the DOS operating system prompt

• When you hav e mo ved the CMOS jumper on the system board to

the “Clear CMOS” position (enab led); for a step -by-step procedure, see “CMOS Clear Jumper” on page74.

In the three conditions li sted abo v e, after rebooting, t he system displa ys this prompt:

Press <F2> to enter SETUP

In a fourth condition, when CMOS/NVRAM has been corrupted, the system displays other prompts but not the

Warning: cmos checksum invalid Warning: cmos time and date no t set

In this condition, the BIOS loads default v alues for CMOS and attempts t o boot.

82 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

F2 prompt:

Setup Menus

Setup has six major menus and sev eral submenus. These menus are:

1. Main Menu

a. Primary IDE Master and Slav e b. Keyboard F eatures

2. Advanced Menu

a. PCI Configuration

• PCI Device, Embedded SCSI

• PCI Devices

b. I/O Device Configuration c. Advanced Chipset Control

3. Security Menu

4. Server Menu

a. System Management b. Console Redirection

5. Boot Menu

a. Boot Device Priority b. Hard Drive

6. Exit Menu

Setup Menus 83

Setup Key Commands

T abl e 8 lists the keys commands av ailable in Setup and what t hey do.

Table 8: Setup Key Commands

Function Key Command

Get general help Move between menus ← → Go to the previous item ¦ (colon)

Go to the next Item Ø (zero) Change the value of an item + or Select an item or display a submenu

Leave a submenu or exit Setup Reset to Setup defaults Save and exit Setup

F1 or ATL+H

ENTER ESC F9 F10

Special Display Items

Some items display ed on the screen d o not beha ve as normal fields. These items are either submenus or displa y-onl y fields. T able9 provides more information.

Table 9: Special Display Items

When you see this: It means this:

On screen, an option is shown but you cannot select it or move to that field.

On screen, the phrase appears next to the option.

Press Enter

The rest of this section lis ts the features that displa y on screen aft er you

F2 to enter Setup. Not all of the option choices are de scribed , b ecause

press (1) a few are not use r-select able but are st rictl y informational, and (2) man y of the choices are relati vel y self-e xplanatory.

84 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

You cannot change or configure the option in that menu screen. Either the option is autoconfigured or autodetected, or you must use a differ ent Setup screen, or you must use the SSU.

Press ENTER to display a submenu that i s eit her a separate full-screen menu or a pop-up menu with one or more choices.

Main Menu

T ab le 10 lists the selections you can make on the Ma in Menu itself. Use the submenus for other selections. Default v alues are in bold.

Table 10: Main Menu

Field Options Description

System Time HH:MM:SS Sets the system time System Date MM/D D/YYYY Sets the system date Legacy Diskette A: Disabled

360 KB 720 KB

1.44 MB

2.88 MB

Legacy Diskette B: Disabled

360 KB 720 KB

1.44 MB

2.88 MB

Hard Disk Pre-delay Disabled

3, 6, 9, 12, 15, 21, or 30 seconds

Primary Master N/A Enters submenu. Primary Slave N/A Enters submenu. Keyboard Features N/A Enters submenu. Language English (US)

Spanish Italian French German Japanese (Kanji)

Selects the primary diskette type.

Selects the secondary diskette type.

Adds a delay before the first BIOS access of a har d d isk d ri ve. So me hard disk drives hang if accessed before they initialize themselves. This delay ensures the hard disk drive has initialized after powerup and before being accessed.

Selects which la ng u age the BIOS displays.

Note:

Serial redirection does not work with Kanji.

Setup Menus 85

Primary Master and Slave Submenu

In T ab le 11, the features other than “Type” appear only for Type Auto, if a drive is detected.

Table 11: Primary IDE Master and Slave Submenu

Field Options Description

Type Auto

Cylinders 1 to 2048 Number of Cylinders on Drive.

Heads 1 to 16 Number of read/write heads on drive.

Sectors 1 to 64 Number of sectors per track.

Maximum Capacity

Multi-Sector Transfers

LBA Mode Control

32 Bit I/O Disabled

Transfer Mode Standard

Ultra DMA Disabled

None CD-ROM IDE Removable ATAPI Removable User

N/A Computed size of drive from cylinders, heads, and

Disabled 2, 4, 8, or 16 sectors

Disabled Enabled

Enabled

Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4

Enabled

Auto allows the system to attempt autodetection of the drive type. None informs the system to ignore this drive. CD-ROM allows the manual entry of fields described below. User allows the m anual e ntry of all fi eld s desc rib ed below.

This field is changeable only for T ype User. This field is strictly informational for Type Auto.

This field is available only for Type User. This field is strictly informational for Type Auto.

sectors entered. This field is available only for Type User. This field is strictly informational for Type Auto.

Determines the number of sectors per block for multisecto r tr ansfers. This field is strictly informational for Type Auto.

Enabling LBA causes logi cal block addressing to be used in place of cylinder s , heads, and sectors. This field is strictly informational for Type Auto.

Enabling allows 32-bit IDE data transfers. This field is strictly informational for Type Auto.

Selects the method for moving data to and from the drive. This field is strictly informational for Type Auto.

For use with Ultra DMA drives. This field is strictly information for Type Auto.

86 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Keyboard Features Subme nu

In T ab le 12, the settable features of the ke yboard controller are listed along with the options.

Table 12: Keyboard Features Submenu

Field Options Description

Num Lock Auto

Key Click Disabled

Keyboard autorepeat rate

Keyboard autorepeat delay

On Off

Enabled 30, 26.7, 21.8, 18.5, 13.3, 10,

6, or 2 per second 1/4 sec

1/2 sec 3/4 sec 1 sec

Selects the power on state fo r the Num Lock key.

Enables or disa bles key click.

Selects the key repeat rate.

Selects the delay before the keys begin to repeat.

Advanced Menu

You can make the selections listed in Table 13 on the Advanced Menu

itself. Refer to “PCI Configuration Submenu” on page 88, “I/O Device Configuration Submenu” on page 89, and “ Advanced Chi pset Control Submenu” on page 91 for information on the three other selections that appear on the Advanced Me nu.

Table 13: Advanced Menu

Field Options Description

Plug and Play OS No

Yes

Reset Configuration Data

PCI Configuration N/A Enters submenu. I/O Device Configuration N/A Enters submenu. Use Multiprocessor

Specification

No Yes

1.1

1.4

Select

Yes if you are booting a Plug and Play-

capable ope r at in g s y stem.

Yes if you want to clear the system

Select configuration data during the next boot. The system automatically resets to boot.

Selects the version of the multiprocessor specification to use. Some operating systems require version 1.1 for compatibility reasons.

No during the next

Setup Menus 87

Table 13: Advanced Menu (Continued)

Field Options Description

Large Disk Access Mode LBA

Pause Before Boot Enabled

Advanced Chipset Control

CHS

Disabled N/A Enters submenu.

Applies to IDE d riv es o n ly ; ref ers t o the method used to access the drive. Most operating systems use logical block addressing (LBA); some use cylinder head sector (CHS). To verify the correct method, consult the operating system documentation.

Enables a five-second pause before booting the operating system.

PCI Configuration Submenu

The PCI Configuration Menu contains selections that access other submenus.

PCI Device, Embedded SCSI Submenu

This submenu pro vides three fields that allo w you to cont rol certain characteristics of the embedded SCSI controllers. Table14 lists the fields and options.

Table 14: PCI Device, Embedded SCSI Submenu

Field Options Description

Option ROM Scan Enabled

Disabled

Enable Master Disabled

Enabled

Latency T imer Default

0020h 0040h 0060h 0080h 00A0h 00C0h 00E0h

88 Maintaining and Troubleshooting the Gateway ALR 9200 Se rver

Enables the option ROM scan of the selected dev i ce.

Enables the selected devic e as a PCI bus master.

Defines the minimum guaranteed time, in units of PCI bus clocks, that a device can be master on a PCI bus. Typically, option ROM code overwrites the value set b y the BIOS.

Gateway ALR 9200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

About This Guide

Conventions Used in This Guide

Important Safety Instructions

System Access

Static Electricity Precautions

Opening the System

Removing the Access Cover

Opening the Front Door

Opening the Subchassis and Electronics Bay

Closing the System

Closing the Subchassis and Electronics Bay

Installing the Access Cover

Installing the Front Door

Components

System Board Featur es

System Board Connectors

Drive Controllers and Connectors

SCSI Connectors

IDE Connector (CC)

Diskette Drive Connector (DD)

System Jumpers (B)

Clear CMOS Jumper

Password Clea r Jumper

Recovery Boot Jumper

Miscellaneous Connectors

Hard Drive Input LED Connector (C)

System Speaker Connector (D)

Wake-on-LAN Technology Connector (F)

Front Panel Connector (AA)

USB Internal Connector (FF)

Lithium Battery (E)

Expansion Slot Connectors

ISA Slot (G)

PCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K)

Memory Module Connector (I)

System Management Connectors

ICMB Connector (J)

SMBus Connector (GG)

F16 Expansion Connector (HH)

External IPMB connector (JJ)

SMM connector (KK)

Back Panel I/O Connectors

Video Port Connector (L)

Parallel Port Connector (L)

Serial Port Connectors (M)

Keyboard and Mouse Connectors (N)

USB External Connector (O)

Processors and Related Connectors

VRM Connectors (P , Q, R, S, T, U)

Processor Slots (V, X, Y, AB)

Power Connectors

Main Power Connector , Primary (W)

Main Power Connector , Secondary (Z)

Auxiliary Power Connector (EE)

Memory

DIMM Installation Sequence

System Memory Addressing

Memory Configuration

System Security

Mechanical Locks and Monitoring

Software Locks via the SSU or BIOS Setup

Using Passwords

Secure Mode

Summary of Software Security Featur es

Installing Components

Introduction

Replacing the Processor

Installing Another Processor

Installing Hardwar e

Memory

Removing the Memory Module

Removing DIMMs

Installing DIMMs

Installing the Memory Module