Gateway 7250R User Manual

7250R Server

System Manual

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Interior of system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Hot-plug backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Setting up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Starting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Resetting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Opening the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing the top panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the top panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Closing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Replacing and Adding Internal Devices . . . . . . . . . . . . . . . . . . . . . . . . 23

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Replacing a hot-plug drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Adding a hot-plug drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

i

Replacing the slimline CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Replacing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Replacing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Replacing the fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Replacing the hot-plug backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 The CMOS Clear jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Password Clear jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Recovery Boot jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 BIOS Boot Block Write Enable jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 BMC Boot Block Write Enable jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 FRB Enable jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Intrusion Detection Enable jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 BMC Firmware Update jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 WOL Enable jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

6 Managing the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Avoiding power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Maintain and manage your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Hard drive maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Protecting the server against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 System administration and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Intel Server Control (ISC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

ii

ManageX Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Direct Platform Control (DPC) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 System security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 CD problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Peripheral/Adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

A Safety, Regulatory, and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

B System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 DMA usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

iii

iv

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention	Description
ENTER	Keyboard key names are printed in small capitals.
CTRL+ALT+DEL	A plus sign means to press the keys at the same time.
Setup	Commands to be entered, options to select, and messages that
	appear on your monitor are printed in bold.
User’s Guide	Names of publications are printed in italic.
Viewpoint	All references to front, rear, left, or right on the server are based
	on the server being in a normal, upright position, as viewed from
	the front.
Important		A note labeled important informs you of special
		circumstances.
Caution		A caution warns you of possible damage to equipment or
		loss of data.
Warning		A warning indicates the possibility of personal injury.

Conventions used in this manual

v

Getting additional information

Log on to the Gateway technical support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are:

■Hardware driver and program updates

■Technical tips

■Service agreement information

■Technical documents and component information

■Frequently asked questions (FAQs)

■Documentation for peripherals or optional components

■Online technical support

vi Preface

System	1
Features

Standard features

■As many as two Intel® Pentium III processors with 100 MHz Front Side Bus (FSB) in Slot 1 processor sockets

■Four Dual Inline Memory Module (DIMM) sockets, that support up to 2.0 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM).

■Intel 440GX chipset

■Integrated Intel 82559 network controller providing 10/100 LAN support

■Integrated Super Video Graphics Array (SVGA) video support with 2 MB of Synchronous Graphics RAM (SGRAM)

■Two PCI slots on a riser card (additional slots on the system board are not usable in this chassis)

■ATX form factor system board

■One 3.5 inch 1.44 MB diskette drive, one slim-line CD drive, and at least one hard drive

■Integrated voltage regulator modules (VRMs) for both processors

■Integrated Adaptec AIC 7896 dual function controller providing both low-voltage differential (LVD) Ultra2 small computer systems interface (SCSI) and Ultra Wide single-ended (SE) SCSI support

■Four drive hot-plug cage

■Keyboard port (PS/2), mouse port (PS/2), two serial ports, parallel port, video port, RJ-45 LAN port, and two Universal Serial Bus (USB) ports

Standard features

1

Front panel

Diskette drive

Control Panel

Hot-plug drive bay

Slimline CD drive

Hot-plug drives

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Control panel contains the LED indicators and the power, reset, and sleep buttons that control the server.

Hot-plug drive bay includes up to four hot-swappable hot-plug drives connected to a hot-plug backplane. The drive bays support 1.0-inch drives.

Hot plug drives plug into the hot-plug drive bay.

Slimline CD drive plays data or audio CDs

2 System Features

Back panel

Mouse port	Network port
Parallel		Video port	Power connector
port
Keyboard	Serial		Expansion
port	port A		card slots

Serial port B	USB ports	Power supply fault LED

Mouse port connects a PS/2-compatible mouse.

Parallel port connects a printer or other parallel device.

Network port lets you connect to a network. The adjacent indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green).

Video port connects the first (or only) monitor interface cable. The video controller is integrated in the system board.

Power connector connects the server power cord. The other end of the power cord plugs into an AC outlet or power strip.

Power supply fault LED lights when the power supply experiences a fault condition.

Expansion card slots (2) let you install as many as two 32-bit, 33 MHz PCI expansion cards.

USB ports connect external Plug-and-Play devices, such as printers and pointing devices, that are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported.

Serial ports (2) connect to serial devices.

Keyboard port connects a PS/2-compatible keyboard.

Back panel

3

Interior of system

A B C D E

F

G

N

M

L

J	H
K	I

APower supply provides power to the system components.

BExpansion slot covers cover the spaces where you can install as many as two PCI expansion cards.

CRiser card supports as many as two PCI expansion cards.

DIntrusion switch logs a flag when the cover is removed to help prevent unauthorized access to the chassis.

ESystem board see “System board” on page 6.

FFan assembly fans provide cooling for the system.

GHot-plug bays support up to four 1-inch high 3.25-inch SCA SCSI hard drives. Empty drive bays contain empty carriers to control airflow and EMC characteristics.

HHot-plug drives plug into the hot-plug drive bays.

IDiskette drive bay supports the legacy 3.5-inch diskette drive.

4 System Features

JControl panel supports the indicator LEDs and the buttons to control the Server operation.

KSlimline CD drive plays data or audio CDs.

LSecondary drive bay assembly supports the slimline CD drive and the legacy diskette drive.

MHot-plug backplane provides the control for the hot-plug drives.

NPower distribution board controls power distribution from the power supply to the internal components.

Interior of system

5

System board

B	D	F	G
A	C	E

AK
AJ
I	K
AI	J
H
AH
AG
AF	L

AE
AD			M
			N
AC
AB			O
AA			P
			Q
Z
			R
			S
Y		V	T
X	W		U

ASecondary processor fan connector

BSecondary processor connector

CPrimary processor fan connector

DPrimary processor connector

EDIMM slots (4)

FMain power connector, 24-pin

GATX auxiliary power connector, 6-pin

HFan connector

IDiskette drive connector

6 System Features

JPrimary IDE connector

KSecondary IDE connector

LATX front panel connector

M Front panel connector, 16-pin

NBattery

O Isolated server management (ISOL) intelligent management bus (IMB) connector (not used)

PJumper J4J2 (BMC boot block write enable)

Q Jumper block (jumper J3J1)

RJumper block (jumper J2J1)

SFan connector (hot-plug drive bay fan)

TServer monitor module (SMM) feature connector

UUltra wide SCSI connector

VUltra2 SCSI connector

WHard drive LED connector

XIntelligent chassis management bus (ICMB) connector (not used)

YChassis intrusion connector

ZExpansion card connectors (not used)

AA Fan connector (not used)

AB Wake on LAN (WOL) jumper

AC PCI connector used for riser card

AD Expansion card connector (not used)

AE Video connector

AF Dual USB connectors

AG RJ-45 Ethernet LAN connector and LEDs

AH Serial Port A

AI Parallel port

AJ Serial port B

AK Stacked keyboard and mouse ports

System board

7

Hot-plug backplane

Back of the hot-plug backplane board

SCSI connector

Power connector

Jumper block

Front panel connector

SCSI connector connects the SCSI cable from the RAID controller.

Power connector connects the power cable from the power supply.

Front panel connector carries signals from the backplane to the front panel.

Front of the hot-plug backplane board

SCSI ID 0	SCSI ID 1
SCSI ID 2	SCSI ID 3

SCA SCSI drive connectors (4) connect the four SCA SCSI drives. Install drives in increasing order of SCSI ID.

8 System Features

Front panel board

The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below.

Power LED

Front panel connector

Network activity LED

System fault LED

ID0

ID1

ID2

ID3

Power

Sleep

Reset

NMI

Backplane

Disk

activity/fail LEDs

button

button

button

switch

connector

Front panel connector connects the controls on the front panel with the system board.

Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode.

Network activity LED lights whenever there is activity on the network.

System fault LED flashes whenever the system logs a failure.

Disk activity LEDs glow green whenever the hard disk is actively reading or writing data and glow amber if the disk fails.

Backplane connector carries signals from the hot-plug backplane to the control panel.

NMI switch allows a technician servicing the server to generate a non-maskable interrupt (NMI) to help debug server errors.

Reset button lets you reset the server if it has become nonresponsive.

Sleep button lets you put the server into sleep mode to reduce power consumption.

Power button turns the server on and off.

Front panel board

9

Riser card

The riser card includes a PCI bridge to support the two PCI expansion slots through the PCI expansion slot on the system board.

PCI Slot 2

PCI Slot 1

Edge connector

PCI expansion slots provide support for as many as two 32-bit, 33MHz PCI expansion cards. Slot 1 is the lower slot and slot 2 is the upper slot.

Edge connector connects to the PCI slot closest to the processors.

10 System Features

System Setup

2

Setting up the server

Use the instructions on the quick guide poster that came with the server to assemble the server.

You can prepare a safer working environment before assembling the server by following these guidelines:

■Obtain an adequately rated uninterruptible power supply (UPS). A UPS protects against AC line spikes, power interruptions, and other power fluctuations that may damage the server.

■Protect the server from extreme temperature and humidity. Do not expose it to direct sunlight, heater ducts, or other heat-generating objects.

■Keep the server away from equipment that generates magnetic fields, such as unshielded stereo speakers. Even a telephone placed too close to the server may cause interference.

■Plug the server into a wall outlet, power strip, or uninterruptible power supply (UPS).

Important Keep the boxes and packing material. If you need to send the server to Gateway for repairs, you must use the original packaging or your warranty may be voided.

Setting up the server

11

Starting the server

Before you start the server for the first time, make sure:

■If the power supply is autosensing, it will not have a voltagte selection switch and it automatically determines the voltage of the incoming power source.

■All cables are firmly connected to the proper ports on the back panel of the server.

Caution Electricity can flow from connected peripherals into the system causing a shock. Make sure the server and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the server.

■The server and monitor are plugged into an AC outlet, power strip, or UPS and that the power strip or UPS is turned on.

To start the system:

1If you have connected the system components to a power strip or UPS, make sure all the system components are turned off, then turn on the power strip or UPS.

2Turn on the monitor.

3Turn on the server. The light-emitting diode (LED) on the control panel is on when the power is on.

4Turn on any other components connected to the server, such as speakers, a printer, or a scanner.

If nothing happens when you turn on the system:

■Make sure that the power cables are securely plugged in and that the power strip or UPS (if you are using one) is plugged in and turned on.

■Make sure the monitor is connected to the server, plugged into the power strip, AC outlet, or UPS, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

12 System Setup

Understanding the Power-On Self-Test

When you turn on your server, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press ESC during POST. Press SPACEBAR to bypass the remaining memory count.

The system displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help you or Gateway technical support diagnose the cause.

Setting up the operating system

The first time you start the server, the operating system takes a few minutes to set up.

Refer to your operating system documentation for specific questions regarding the operating system.

To complete the operating system setup:

1After the server starts, the start-up wizard opens. Click Next.

2Type the requested information in the appropriate text boxes. When you have finished typing the information, click Next.

3Continue following the instructions and selecting options in the start-up wizard dialog boxes, clicking Next to move through the dialog boxes, until the wizard tells you to restart your server.

If you need to return to the previous dialog box to change any of your entries, click Back.

4Restart the server. The setup is complete.

Important For all operating systems, refer to the appropriate operating system software manual for specific instructions.

Turning off the server

Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure.

Turning off the server

13

To turn off the server in Windows NT:

1Click Start, then select Shut down the computer?, then Shut Down.

2Click OK. The operating system shuts down. When you see a message saying It is now safe to turn off your computer, turn off the server by pressing the power button.

3Turn off the monitor and peripherals.

Caution When you turn the server off, some electric current still flows through it. Before opening the server case or connecting or removing any peripherals, turn off the server, then unplug the power cord.

Important For other operating systems, such as Windows 2000 or Novell Netware, refer to the appropriate operating system software manual for specific instructions.

14 System Setup

Resetting the server

If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system.

To close unresponsive programs and reset the server in Windows NT:

1Press CTRL+ALT+DEL. A window opens that lets you close a program that is not responding.

2Click Task Manager, then select the program that is not responding.

3Close the program by clicking End Task.

4If the server does not respond, press the reset button to restart the server.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

Important For other operating systems, such as Windows 2000 or Novell Netware, refer to the appropriate operating system software manual for specific instructions.

Resetting the server

15

16 System Setup

Case Access

3

Preventing static electricity discharge

Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure.

Caution Static electricity can permanently damage electronic components in your server. Prevent electrostatic damage to your server by following static electricity precautions every time you open your server case.

To prevent static electricity discharge:

1Turn off the server power.

2Touch a bare metal surface on the back of the server.

3Unplug all power cords from AC outlets and disconnect the modem cable (if installed).

Also follow these static electricity precautions:

■Avoid static-causing surfaces such as plastic and packing foam in your work area.

■Remove the parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

■Always hold cards by the edges and their metal mounting brackets. Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface.

Preventing static electricity discharge

17

Opening the case

Important All references to front, back, left, or right on the server are based on the server being in a normal, upright position, as viewed from the front.

The only components that are accessible from the outside of the chassis are the front panel indicator lights. To access any of the removable media drives, the hot-plug drives, or the front panel buttons you must open the bezel. To work on the internal components of the server, you must open the chassis.

Because the components inside the server are extremely sensitive to static electricity, make sure you follow the precautions at the beginning of this chapter to avoid static electricity damage.

Only qualified personnel should open the system for maintenance. If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis.

Caution Avoid exposure to dangerous electrical voltages and moving parts by turning off your server and unplugging the power cord and modem cable (if installed) before removing the chassis cover.

18 Case Access

Opening the bezel

The bezel covers the removable media drives, the hot-plug drives, and the front panel controls. To access these components, you must open the bezel.

To open the bezel:

1 Grip the bezel door and pull the door straight out away from the chassis.

2Swing the door downward on its hinges so that it rests below the front of the system.

Removing the top panel

The top panel provides access to all of the internal components of the server.

To remove the top panel:

1Turn off the server and disconnect all power cords.

2Observe all safety and static electricity precautions, see “Preventing static electricity discharge” on page 17.

Opening the case

19

3 Remove the three screws from the top edge of the back panel.

4Slide the top panel slightly to the back, disengaging the top edge of the panel from the top of the front panel.

5Lift the panel out and away from the chassis.

Closing the case

Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server.

Replacing the top panel

You must replace the top panel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware. Be careful not to pinch any cables in the panel as you replace it.

20 Case Access

To replace the top panel:

1Place the top panel on the top of the chassis approximately 3/4-inch back from the front of the server.

2Slide the panel toward the front of the chassis 3/4-inch, securing it in place. The tabs on the front of the top panel slide under the lip of the front panel.

3Replace the screws you removed earlier.

Closing the bezel

Close the bezel to prevent accidental or unauthorized access to the server controls, hot-plug drives, and removable media drives. To close the bezel, swing the bezel up and press it firmly into place.

Closing the case

21

22 Case Access

Replacing and

Adding Internal 4

Devices

Drives

There are several types of drives and similar devices that can be installed in the server.

Preparing to replace or add a drive

One 3.5-inch diskette drive, at least one 1-inch high 3.5-inch hot-plug hard drive, and one slimline CD drive are included with the server. You can add up to three additional 3.5-inch hot-plug drives for a total of four hot-plug drives.

As you prepare to install drives, keep the following in mind:

■If you remove a drive, place it in an antistatic bag or container.

■Before you install a drive, see the drive documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

■If you are installing a drive that uses an add-in controller, install the expansion card before you install the drive.

■You may need to configure the drives you install using the BIOS Setup utility or the SCSISelect utility. Press F2 at start up to open the BIOS Setup utility or press CTRL+A to enter the SCSISelect utility.

Drives 23

Drive cabling information

The system includes three different types of drive cables. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive.

■Use the diskette drive connector cable to connect the diskette drive.

■Use the standard IDE connector cable to connect the CD drive.

■Use the SCSI LVD cable to connect the hot-plug backplane to the integrated SCSI controller on the system board.

Replacing the diskette drive

The diskette drive is immediately below the control panel.

To replace the diskette drive:

1Turn off the system and disconnect the power cord and all other external peripheral devices.

2Open the case. (See “Opening the case” on page 18 and “Preventing static electricity discharge” on page 17.)

3Remove the power and data cables from the back of the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

24 Replacing and Adding Internal Devices

4Remove the diskette drive tray by removing the two screws from the front panel.

5Pull the tray out of the chassis.

6Remove the drive from the tray by removing the four screws that secure the drive to the tray.

Drives 25

7If necessary, set any jumpers on the drive. (See your drive documentation for proper drive jumper settings and cable orientation.)

8Attach the tray to the new drive by reinstalling the screws you removed in Step 6.

9Replace the tray in the chassis using the screws you removed in Step 4 to secure the tray in position.

10Connect the power and data cables, making sure the cables are in their original positions.

11Close the case. (See “Closing the case” on page 20.)

12Reconnect the power cord and all other external peripheral devices, then turn on the system.

Replacing a hot-plug drive

The hot-plug drives are located at right side of the front panel as you face the system. The hot-plug bay supports as many as four 1-inch high 3.5-inch SCSI hard drives.

The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane with the drive in the upper left corner of the hot-plug bay assigned SCSI ID 0. The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 3 in the lower right corner of the hot-plug bay. See “Hot-plug backplane” on page 8 for the locations of the drives by SCSI ID number.

Important Gateway tests and verifies the operation and compatibility of the drives we sell. Additional or replacement drives must conform to Gateway standards, especially in a RAID or mission-critical environment.

Install the first drive in the upper left corner, then install drives in increasing order by SCSI ID number thereafter.

26 Replacing and Adding Internal Devices

To replace a failed drive:

1Before you remove the failed drive, use the appropriate software and utilities installed on the system to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer.

2Use the utilities or look at the drive indicator LEDs on the front panel to determine which drive needs to be replaced.

3Remove the drive from the drive bay by unclipping the retention lever and rotating the lever out away from the front of the system.

4Continue pulling outward until the drive is entirely out of the system, holding the top edge of the carrier to make sure the drive exits the chassis smoothly.

5Remove the four screws that secure the drive to the carrier, then remove the drive.

Drives 27

6Install the new drive in the carrier using the four screws you removed in Step 5.

7Align the drive rails with the slots at the sides of the drive bay. Leave the retention lever in the open position.

8Push the drive all of the way into the drive bay until the retention lever starts to close because of contact with the front of the chassis. Make sure the hooks on the side of the retention lever latch to the side of the drive bay and firmly close the lever.

9Run any necessary utilities to setup the new drive. See the utility software documentation for details.

Adding a hot-plug drive

The hot-plug drives are located at right side of the front panel as you face the system. The hot-plug bay supports as many as four 1-inch high 3.5-inch SCSI hard drives.

The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane with the drive in the upper left corner of the hot-plug bay assigned SCSI ID 0. The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 3 in the lower right corner of the hot-plug bay. See “Hot-plug backplane” on page 8 for the locations of the drives by SCSI ID number.

Important Gateway tests and verifies the operation and compatibility of the drives we sell. Additional or replacement drives must conform to Gateway standards, especially in a RAID or mission-critical environment.

Install the first drive in the upper left corner, then install drives in increasing order by SCSI ID number thereafter.

28 Replacing and Adding Internal Devices

To install an additional hot-plug drive:

1Remove the drive carrier from the drive bay by unclipping the retention lever and rotating the lever out away from the front of the system.

2Continue pulling outward until the drive carrier is entirely out of the system.

3Remove the four screws that secure the air baffles to the carrier, then remove the air baffles.

Drives 29

4Install the new drive in the carrier using the four screws you removed in Step 3.

5Align the drive rails with the slots at the sides of the drive bay. Leave the retention lever in the open position.

6Push the drive all of the way into the drive bay until the retention lever starts to close because of contact with the front of the chassis. Make sure the hooks on the side of the retention lever latch on the side of the drive bay and firmly close the lever.

7Run any necessary utilities to setup the new drive. See the utility software documentation for details.

Replacing the slimline CD drive

The slimline CD drive is located below the diskette drive on the left side of the front panel.

To replace the slimline CD drive:

1Turn off the system and disconnect the power cord and all other external peripheral devices.

2Open the case. (See “Opening the case” on page 18 and “Preventing static electricity discharge” on page 17.)

30 Replacing and Adding Internal Devices

3For easier access to the CD drive, remove the cables to the diskette drive as described in “Replacing the diskette drive” on page 24. Note the orientation of the cables so you can replace them later.

4Remove the power and data cables from the back of the CD drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

5Loosen the three captive thumbscrews that secure the CD drive tray to the chassis.

6Slide the CD drive tray out of the front of the chassis.

7Remove the CD drive from the tray by removing the three screws that secure the drive to the tray and disconnecting the drive connector at the back of the tray.

8Place the new drive on the tray, connecting the drive to the tray connector and replacing the three screws you removed in Step 7.

Drives 31

9Reinstall the CD drive tray in the chassis and secure it with the three screws you removed in Step 5.

10Connect the power and data cables, making sure the cables are in their original positions. (See your drive documentation for proper cable orientation.)

11Reconnect the diskette drive cables using the instructions in “Replacing the diskette drive” on page 24.

12Close the case. (See “Closing the case” on page 20.)

13Reconnect the power cord and all other external peripheral devices, then turn on the system.

32 Replacing and Adding Internal Devices

Memory

Four DIMM sockets on the system board support up to 2.0 Gigabytes (GB) of PC/100 SDRAM.

Replacing memory

The DRAM DIMMs supported by the system board conform to the following standards:

■128 MB, 256 MB, and 512 MB ECC DIMMs

■PC/100-compliant, unbuffered, ECC SDRAM

■128 MB minimum system memory

■2.0 GB maximum system memory

When you select and install DIMMs, keep the following in mind:

■Registered DIMMs should not be combined with unbuffered DIMMs

■Memory should be added in order, from DIMM 1 to DIMM 4.

■There can be no empty slots between installed DIMMs.

■No jumper settings are required for the memory size or type because the BIOS automatically detects this information.

To replace DIMMs:

1Turn off the system and disconnect the power cord and all other external peripheral devices.

2Open the case. (See “Opening the case” on page 18 and “Preventing static electricity discharge” on page 17.)

Memory 33

3Pull open the socket clamps on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container.

4Insert the new DIMM into the socket, aligning the two notches in the DIMM with the two notches in the DIMM socket.

5Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM.

6Close the case. (See “Closing the case” on page 20.)

7Reconnect the peripherals and the power cord, then turn on the system.

34 Replacing and Adding Internal Devices