i Service
USA TASSIMO® Customer Service
For information and questions please contact TASSIMO®:
Internet: www.tassimo.com
Phone: 1-877-TDISCS1 (1-877-834-7271)
Mail: customer_service@TassimoUS.com
CA TASSIMO® Customer Service
Service à la clientèle TASSIMO® au Canada
For information and questions please contact TASSIMO®:
Internet: www.tassimo.com
Phone: 1-877-TDISCS1 (1-877-834-7271)
Mail: customerserviceca@mytassimo.com
Pour toute question ou information, communiquer avec TASSIMO®“:
Internet“: www.tassimo.com
Sans frais“: 1-877-TDISCS1 (1-877-834-7271)
Courriel“: customerserviceca@mytassimo.com
www.tassimo.com |
9000 883 696™04/13 |
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Table of contents |
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Important safeguards |
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At a glance |
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Disposal |
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Info |
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Troubleshooting |
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Warranty |
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29 |
BSH Customer Service |
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TASSIMO Customer Service |
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Table des matières |
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Mesures de précaution |
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Présentation |
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Recyclage |
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Info |
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Dépannage |
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en |
Instruction manual |
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Garantie |
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BSH Service après vente |
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fr |
Mode d’emploi |
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Service à la clientèle TASSIMO au Canada |
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Instrucciones de uso |
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Índice |
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Medidas de seguridad importantes |
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Visión de conjunto |
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Eliminación |
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Nota |
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Solución de problemas |
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Garantía |
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29 |
BSH Asistencia técnica |
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TASSIMO Asistencia técnica |
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TAS12xx_UC_Cover_PRINT.indd 2
en Risk of electric shock!
fr Risque de choc électrique“! es ¡Peligro de electrocución!
en Risk of burns!
fr Risque de brûlure“!
es ¡Peligro de quemaduras!
Service I
Central-Service-Depots – Service après vente – Servizio Assistenza
General Requests and Spare Part Sales USA
BSH Home Appliances 1901 Main Street Irvine, CA 92614
800-944-2904 www.boschappliances.com
Spare Part Sales for Canada:
Distributeurs de pièces autorisés au Canada : Western Canadian Authorized Parts Distributor: Reliable Parts Ltd.
85 N. Bend Street Coquitlam, BC Canada V3K 6N1
(800) 663-6060
Eastern Canadian Authorized Parts Distributor: A P Wagner Ltd.
1035 Queens Way Ave. Unit E Mississauga, ON , Canada L4Y 4C1
(800) 268-7513
29
26.04.2013 14:38:05
Important safeguards A
When using electrical appliances, basic safety precautions should always be followed, including the following:
1.Read all Instructions before using the TASSIMO brewer.
2.Do not touch hot surfaces. Use handles.
3.Close supervision is necessary when the appliance is used around children.
4.Do not operate unattended.
5.Do not use the TASSIMO brewer for purposes other than its intended use.
6.To disconnect, press On / Off switch, then remove plug from wall outlet.
7.Unplug from outlet when not in use and before cleaning. Allow to cool before replacing or removing parts, and before cleaning TASSIMO brewer.
8.Do not operate damaged TASSIMO brewer. Do not operate appliance with a damaged cord or plug or after TASSIMO brewer malfunctions, or has been dropped or damaged in any manner. Contact the TASSIMO Customer Service Department at 1-877-TDISCS1.
9.To protect against fire, electric shock and injury to persons, do not immerse cord, plug, or body of the TASSIMO brewer in water or in any other liquid. See use and care manual for cleaning.
10.The use of accessories or attachements is not recommended by the TASSIMO brewer manufacturer and may result in fire, electric shock or injury to persons.
11.Do not use outdoors or when standing in damp area.
12.Do not allow cord to hang over edge of table or countertops, or touch hot surfaces.
13.Do not place housing, water tank or cup stand on or near a hot gas or electric burner, or in a heated oven.
14.Scalding may occur if brewing unit is opened during brewing cycles.
Save these instructions!
The TASSIMO machine uses a short power-supply cord to prevent the cord from tangling and to reduce the risk of tripping over a longer cord.
Extension cords may be used if care is exercised in their use.
If extension cord is used:
1.The marked ‘electrical rating’ (nominal voltage and nominal current) of the electrical rating of the extension cord should be at least as great as the electrical rating of the appliance.
2.The longer cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over accidentally.
3.The appliance is the grounded type. The extension cord should be a
3 prong “type 3” grounded cord.
¡¡Warning
State of California Proposition 65 Warnings:
This product contains chemicals known to the State of California to cause cancer,
birth defects or other reproductive harm.
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a Important safeguards
!! IMPORTANT
–– This appliance is designed for domestic and not commercial use.
–– Only connect and operate the appliance in accordance with the specifications on the rating label.
–– Do not use your TASSIMO machine if either the power cord or the appliance is damaged.
–– Use indoors at room temperature only. Do not use more than
6560 feet / 2000 meters above sea level.
–– Do not let children or persons with reduced mental or sensory abilities or limited knowledge and experience use the appliance, unless they are supervised or have been instructed in the use of the appliance by a person who is responsible for their safety.
–– Supervise children to ensure that they do not play with the appliance.
–– In the event of a malfunction, unplug the appliance immediately.
–– To avoid potential hazards, repairs such as replacing a damaged cord should only be performed by our service personnel.
–– Never immerse the appliance or power cord in water.
–– Please read this instruction manual and the short cleaning / descaling program instructions carefully and keep them for future reference.
–– This instruction manual describes various models.
¡¡Warning
To reduce risk of fire and electric shock:
–– Do not remove the side covers. No user serviceable parts inside.
–– Repairs should only be carried out by authorized service personnel.
–– Do not immerse in any liquid.
¡¡Caution
To avoid the risk of scalding:
–– Never open the brewing unit during the brewing, cleaning or descaling process. Doing so could damage the brewer and scalding may occur.
–– Always wait until the Status LED F has stopped blinking before attempting to open the brewing unit.
–– Please note that the beverages are very hot when dispensed.
–– Please exercise caution when opening the brewing unit and handling the T DISC, as some pressure may be released and the T DISC can be hot to the touch.
–– Do not use chemically softened water! Doing so could cause excess pressure and damage to T DISC, which could result in injury if brewer is opened before the Status LED F has stopped flashing.
–– Do not use the T DISC more than once.
–– Do not use a damaged T DISC.
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At a glance B
Before reading on, please unfold the illustrations page at the start of the booklet.
1On / Off switch
2Start / Stop button with display elements
a Status LED 3 b Fill water tank 2 c Descale 1
3Brewing unit a Lid
b T DISC support
c T DISC piercing unit
d T DISC reading window e Beverage outlet
f Splash guard
4Removable water tank a max mark
b ”Descaling” 1 mark c Float
5Storage compartment a Yellow Service T DISC
b Brief cleaning/descaling instructions
6Cup stand
(removable and height adjustable) a Drip grate
b Drip tray
g Disposal
Please check with your local municipality on your regional disposal options.
All rights reserved.
Info I
Bosch is the manufacturer of the TASSIMO machine. It therefore does not guarantee the availability of TASSIMO T DISCs.
TASSIMO T DISCs are available at various retailers. Also check the website www.tassimo.com to order online and explore even more varieties.
For T DISC inquiries, please contact TASSIMO Customer Service at 1-877-TDISCS1 (only in the USA) or on www.tassimo.com.
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h Troubleshooting
The following table provides solutions for problems and glitches that may arise as you use your TASSIMO machine. If you do not find a solution for your specific problem or the problem persists after troubleshooting, please contact
TASSIMO Customer Service at 1-877-TDISCS1 (1-877-834-7271).
Note:
If the piercing unit or the Service T DISC are lost, they may be purchased from TASSIMO Customer Service at 1-877-TDISCS1 (only in the USA) or on www.tassimo.com
Problem |
Cause |
Solution |
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The appliance is not |
The appliance has no power |
Check to see whether the appliance is |
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working and none of the |
supply. |
connected to the mains. |
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display elements (LEDs) |
The appliance is not |
Make sure the appliance has been switched |
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are lighting. |
switched on. |
on. |
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The machine is brewing, |
The water tank is not |
Check that the water tank is correctly |
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however there is no |
inserted correctly. |
inserted. |
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beverage emerging. |
The water tank was removed |
Start the cleaning process with the yellow |
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during the brewing stage or |
Service T DISC. Please refer here to the |
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there is air in the system. |
section c First Time Use, Steps 2 – 14. |
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The float in the water tank |
Clean the water tank and free the float. |
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is stuck. |
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The appliance does not |
No T DISC inserted. |
Check that a T DISC has been inserted. |
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recognise the inserted |
The appliance does not |
Clean the T DISC reading window with a |
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T DISC and remains |
recognise the bar code. |
soft, damp cloth. |
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in energy-saving mode |
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Smooth out the foil of the T DISC with your |
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(dimmed, lighting Status |
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finger so that the bar code can be read. |
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LED 3) or Status LED 3 |
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Use a new T DISC. |
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lights up red. |
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If the problem persists, contact the |
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TASSIMO |
careline. |
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The brewing unit is not |
Clean the brewing unit with a soft, damp |
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closed properly. |
cloth, paying particular attention to the lid |
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area. |
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The brewing unit cannot |
The piercing unit or the |
Press the piercing unit into its holder using |
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be securely closed. |
T DISC support has not |
both thumbs (until an audible click is |
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been correctly inserted. |
heard). |
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The T DISC has not been |
Reinsert the selected T DISC. Make sure |
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correctly inserted. |
that it is placed in the T DISC support with |
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the printed side facing downwards. Place |
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the tab of the T DISC in the slot. |
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The brewing unit is not |
Clean the brewing unit with a soft, damp |
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closed properly. |
cloth, paying particular attention to the lid |
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area. |
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Press the lid down until it audibly clicks |
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into place. |
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Troubleshooting |
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Problem |
Cause |
Solution |
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The brewing unit cannot |
The brewing unit is still |
Wait until the Status LED 3 has stopped |
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be opened. |
locked. |
blinking before attempting to open the |
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brewing unit. |
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If the brewing unit stays locked, contact the |
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TASSIMO |
careline. |
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Fill water tank 2 |
There is not enough water in |
Fill the tank with cold, fresh water as far as |
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lights up. |
the water tank. |
the max mark. Reinsert the water tank. |
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Fill water tank 2 lights |
The float in the water tank |
Clean the water tank and free the float. |
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up even though there |
is stuck. |
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is enough water in the |
The water tank is not |
Check that the water tank has been |
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water tank. |
inserted correctly. |
correctly |
inserted. |
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Descale 1 lights up or |
The appliance needs to be |
Descale the appliance. Please refer here to |
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starts to flash. |
descaled. |
the section f Descaling. |
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Descale 1 lights up |
Even decalcified water |
Descale the appliance. Please refer here to |
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or starts flashing even |
contains low amounts of |
the section f Descaling. |
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though decalcified water |
calcium carbonate. |
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has been used. |
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Where can I obtain |
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Special descaling agents can be obtained |
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descaling agents? |
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from www.tassimo.com, the Bosch |
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customer service department (article no. |
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573828, for contact details, see page 29) or |
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from your retailer. |
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The quality of the crema |
The beverage outlet is sticky |
Clean the beverage outlet. Please refer here |
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has deteriorated. |
or dirty. |
to the section e Cleaning. |
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Clean the brewing unit with the yellow |
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Service T DISC. Please refer here to the |
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section e Cleaning. |
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Build-up of limescale in the |
Descale the appliance. Please refer here to |
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appliance. |
the section f Descaling. |
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Water is dripping from |
The T DISC is damaged or |
Do not use T DISCs more than once. |
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the brewing unit. |
leaky. |
Do not use damaged T DISCs. |
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The T DISC has not been |
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Wait until the brewing stage has come to |
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pierced correctly. |
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an end and the appliance has cooled down. |
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Remove the T DISC and clean the brewing |
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unit. Please refer here to the section |
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e Cleaning. |
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The piercing unit has not |
Press the piercing unit into its holder using |
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been inserted correctly. |
both thumbs (until an audible click is |
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heard). |
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h Troubleshooting
Problem |
Cause |
Solution |
T DISC leaked or burst. |
Blocked filter in T DISC |
Check that the water is not treated |
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due to use of chemically |
with sodium based softener. If water is |
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softened water. |
chemically softened, discard water in tank, |
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rinse three times with non-chemically |
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softened water and refill. Start a cleaning |
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process with the Service T DISC. |
Water is collecting on |
This is condensation. |
Condensation may appear and is not |
the surface below the |
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caused by any fault with the appliance. |
cup stand. |
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Wipe the water away with a cloth. |
The yellow Service |
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The yellow Service T DISC can be |
T DISC is damaged or |
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purchased from TASSIMO Customer |
lost. |
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Service Department at 1-877-TDISCS1 |
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(only in the USA) or on www.tassimo.com. |
The beverage quantity |
The T DISC bar code sends |
Reduced quantity: |
does not meet your |
volume information to the |
During the brewing process, press the |
requirements. |
appliance appropriate for |
Start / Stop button to interrupt this stage. |
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the beverage selected. |
Increased quantity: |
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However, this information |
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Press and hold the Start / Stop button until |
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can be individually adapted |
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the required beverage quantity has been |
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to personal requirements. |
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reached. |
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Build-up of limescale in |
Descale the appliance. Please refer here to |
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the appliance could cause |
the section f Descaling. |
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reduced quantity. |
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More customer service and troubleshooting information can be found at www.tassimo.com
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Warranty I
STATEMENT OF LIMITED PRODUCT WARRANTY TASSIMO by Bosch
What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances Bosch in this Statement of Limited Product Warranty applies only to the TASSIMO by Bosch (“Bosch”) sold to you, the first using purchaser, provided that the Product was purchased:
(1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2) new at retail (not a display, “as is”, or previously returned model), and not for resale, or commercial use; and (3) within the United States or Canada, and has at all times remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty-five days (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period, Bosch or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have been made without success, then Bosch will replace your Product (upgraded models may be available to you, in Bosch’s sole discretion, for an additional charge). All removed parts and components shall become the property of Bosch at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts. Bosch’s sole liability and responsibility hereunder is to repair manufacturer-defective Product only, using a Bosch-authorized service provider during normal business hours. For safety and property damage concerns, Bosch highly recommends that you do not attempt to repair the Product yourself, or use an un-authorized servicer; Bosch will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are those persons or companies that have been specially trained on Bosch products, and who possess, in Bosch ’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of Bosch). Notwithstanding the foregoing, Bosch will not
incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Bosch would still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company, assuming they agree to make the service call.
Out of Warranty Product: Bosch is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates, or Product replacement, once this warranty has expired.
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