BlackBerry RAN20CN User Manual

BlackBerry Wireless
Handheld

800/1900 MHz CDMA Network

Getting Started Guide

BlackBerry Wireless Handheld Getting Started Guide
Last modified: 12 August 2003

Part number: MAT-06100-002

At the time of publication, this documentation complies with software
version 3.6.1.

© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry
and RIM families of related marks, images and symbols are the exclusive
properties of Research In Motion Limited. RIM, Research In Motion,
‘Always On, Always Connected’, the “envelope in motion” symbol and the
BlackBerry logo are registered with the U.S. Patent and Trademark Office
and may be pending or registered in other countries. All other brands,
product names, company names, trademarks and service marks are the
properties of their respective owners.

The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents.shtml for a
current listing of applicable patents.

While every effort has been made to achieve technical accuracy, information
in this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its
subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,
express or implied, with respect to the content of this document.

Licensed by QUALCOMM Incorporated under one or more of the following
United States Patents and/or their counterparts in other nations:

4,901,307 5,490,165 5,056,109 5,504,773 5,101,501

5,506,865 5,109,390 5,511,073 5,228,054 5,535,239

5,267,261 5,544,196 5,267,262 5,568,483 5,337,338

5,600,754 5,414,796 5,657,420 5,416,797 5,659,569

5,710,784 5,778,338

ASY-06449-001

Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada

Published in Canada

Contents

Important safety information...................................... 5

Important safety/compliance information.........11

FCC compliance statement (USA) ......................15

Industry Canada Certification.............................16

Welcome to your wireless solution ...........................17

Understanding your BlackBerry solution..........19

Is this the correct guide for me? ..........................22

About this guide ....................................................23

Contents of your package ....................................25

System requirements ............................................28

Customer support .................................................29

Getting started ........................................................... 31

Before you begin....................................................32

Setting up your handheld ....................................34

Inserting your handheld battery .........................35

Charging your handheld battery ........................36

Turning off and turning on your handheld.......41

Turning on and turning off the radio .................43

Registering with the wireless network...............44

Installing the desktop software ...........................46

Adding handheld applications to the

desktop software ...................................................49

Connecting your handheld to your

computer using a serial port ................................51

Loading handheld applications ..........................52

Integrating with an enterprise

email account .........................................................54

Integrating with a new or existing ISP

email account .........................................................55

Sending a test email message ..............................56

Reading your test email message........................57

Setting the date and time......................................59

Locking your handheld ........................................60

Placing emergency calls........................................62

Product information................................................... 65

Mechanical properties ..........................................65

Display and control features................................65

Power ......................................................................66

Recommended operating and storage

temperature parameters .......................................66

Radio specifications ..............................................67

Regulatory conformance ......................................67

Index............................................................................ 69

Important safety information

Please read these safety and operation instructions
before operating the BlackBerry Wireless Handheld, its
docking/charging cradle, or any other BlackBerry
Wireless Handheld charging units. Retain these
instructions for future use.

Note: Refer to "Important safety/compliance information"
on page 11 for more information on safety regulations and
compliance information for your BlackBerry 6750 Wireless
Handheld™.

ELECTRICAL SAFETY

These handhelds (model number R6120CN and
RAN20CN with A-GPS) are intended for use when
supplied with power or charging from the Charging
Cradle ASY-04060-001 (ordered as ACC-04746-005) with
Power Adapters PWR-04615-000, Travel Charger
accessory ASY-05022-001 (ACC-04172-001), Automotive
Charger accessory ASY-03939-001 (ACC-04051-001), or
any other charging units provided or specifically
approved by Research In Motion Limited (RIM) for use
with this equipment. Other usage will invalidate any
warranty provided with this apparatus and may be
dangerous.

Important safety information

Warning: Before use, please ensure that the mains voltage is in

accordance with the input voltage printed on the power supply.

To be operated on mains with a circuit breaker rated 16A max.

Protect against beating rain. For indoor use only.

ACCESSORIES

Use only those accessories approved by RIM. The use of any
accessories not approved by RIM for use in conjunction with the
handheld will invalidate any approval or warranty applicable to the
handheld and may be dangerous.

DRIVING

Check the laws and regulations on the use of wireless devices in the
areas where you drive. Always obey them. The use of any alert
device to operate a vehicle's lights or horn on public roads is not
permitted.

Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use any charging unit as a means of
storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded
electronic systems in motor vehicles. Check with the manufacturer
or its representative regarding your vehicle. You should also consult
the manufacturer of any equipment that has been added to your
vehicle.

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects,
including both installed or portable wireless equipment, such as the
BlackBerry Wireless Handheld, in the area over the air bag or in the

6 BlackBerry Wireless Handheld

air bag deployment area. If in-vehicle wireless equipment is
improperly installed and the air bag inflates, serious injury could
result.

ELECTRONIC DEVICES

Most modern electronic equipment is shielded from RF signals.
However, certain electronic equipment may not be shielded against
the RF signals from your wireless handheld.

Pacemakers

Consult a physician or the manufacturer of your pacemaker if you
have any questions regarding the effect of RF signals on your
pacemaker. If you have a pacemaker, ensure that you are using the
handheld in accordance with the safety requirements associated
with your particular pacemaker, which may include the following:

• Always keep the handheld more than 20 cm (approximately
eight inches) from the pacemaker when the handheld is turned
ON;

• Do not carry the handheld in a breast pocket;

• If the handheld has a voice option, use the ear opposite the
pacemaker for making and receiving calls to minimize the
potential for interference.

• If you have any reason to suspect that interference is taking
place, turn your handheld radio OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids.
In the event of such interference, consult your service provider or
contact the manufacturer of your hearing aid to discuss alternatives.

Getting Started Guide 7

Important safety information

Other Medical Devices

If you use any other personal medical device, consult the
manufacturer of your device to determine if they are adequately
shielded from external RF energy. Your physician may be able to
assist you in obtaining this information.

Turn your handheld radio OFF in health care facilities when any
regulations posted in these areas instruct you to do so. Hospitals or
health care facilities may be using equipment that could be sensitive
to external RF energy.

Posted Facilities

Turn your handheld radio OFF in any facility where posted notices
so require.

BLASTING AREAS

To a void interfering with blasting operations, turn the wireless
feature of your handheld radio OFF when in a “blasting area” or in
areas posted: “Turn off two-way radio”. Obey all signs and
instructions.

POTENTIALLY EXPLOSIVE ATMOSPHERES

Turn your handheld radio OFF when in any area with a potentially
explosive atmosphere and obey all signs and instructions. Sparks in
such areas could cause an explosion or fire resulting in bodily injury
or even death.

Areas with a potentially explosive atmosphere are often, but not
always, clearly marked. They include fueling areas such as
gasoline/petrol stations; below deck on boats; fuel or chemical
transfer or storage facilities; vehicles using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals

8 BlackBerry Wireless Handheld

or particles, such as grain, dust, or metal powders; and any other
area where you would normally be advised to turn off your vehicle
engine.

ADDITIONAL SAFETY GUIDELINES

Battery: Discard the handheld properly. As the unit contains a
lithium-ion battery, neither the handheld nor the lithium battery
should be disposed of in fire. Dispose of the lithium battery in
accordance with the laws and regulations in your area governing
disposal of such cell types. To recharge the battery, use approved
battery chargers only. Keep the battery away from children.

Warning: The battery may present a fire or chemical burn hazard if
mistreated. Do not disassemble, crush, puncture, or heat the battery
above 60 degrees Celsius. Do not allow metal objects to contact the
battery terminals. Use only the battery that Research In Motion specifies
for use with your BlackBerry 6750 Wireless Handheld. The use of another
battery may present a risk of fire or explosion.

Power source: The charging unit and any other charging units
should be operated only from the type of power source indicated on
the marking label and are intended for indoor use only. Do not use
the travel charger or any other charging units outside or in any area
exposed to the elements. Refer to the operating instructions in this
manual for more information on the battery and power supply.

Do not overload wall outlets, extension cords, or integral
convenience receptacles as this may result in a risk of fire or electric
shock. To reduce the risk of damage to the cord or the plug, pull the
plug rather than the cord when you disconnect the apparatus from
the wall outlet or convenience receptacle.

Liquids and foreign objects: Never push objects of any kind into
the BlackBerry Wireless Handheld or any accessories through
openings as they may short-out parts and this may result in a fire or
electric shock. Do not use the handheld or any accessories near
water (for example near a bathtub, or a sink, in a wet basement, near

Getting Started Guide 9

Important safety information

a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the charging unit from the
electrical outlet before cleaning the handheld.

Stability: Do not place the handheld, charging unit, or any
accessories on any unstable surface, such as a cart, stand, tripod,
bracket, or table. It may fall, thereby potentially causing serious
injury to a child or adult, and/or serious damage to the handheld,
charging unit, or any accessories. Take care when using the
handheld with any charging units to place the charging unit in a
secure and stable spot and route the power cord in a way that
reduces the risk of injury to others, such as by tripping or choking.

Care: Do not use liquid or aerosol cleaners or solvents. Clean only
with a dry cloth.

High heat: The handheld and any accessories should be situated
away from any heat sources, such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or
pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus. Unplug this apparatus
during lightning storms or when unused for long periods of time.

Service: Unplug the charging unit from the electrical outlet and
refer the handheld, charging unit, and any accessories for service to
qualified service personnel if:

• the power supply cord, plug, or connector to the handheld is
damaged

• liquid has been spilled or objects have fallen into the handheld,
charging unit, or any electrical accessories

• the handheld, charging unit, or accessory has been exposed to
rain or water

• the handheld, charging unit, or accessory becomes very hot to
the touch

10 BlackBerry Wireless Handheld

Important safety/compliance information

• the handheld, charging unit, or accessory has been dropped or
damaged in any way

• the handheld, charging unit, or accessory does not operate
normally by following the instructions contained in this guide

• the handheld, charging unit, or accessory exhibits a distinct
change in performance.

All servicing should be undertaken by qualified service personnel.

Do not attempt to disassemble the handheld, charging unit, or any
accessories.

Warning: To reduce the risk of fire or electric shock, do not expose this
apparatus or any accessories to rain or moisture. Adjust only those
controls that are covered in this manual. An improper adjustment of
other controls may result in damage and will often require extensive
work by a qualified technician to restore the handheld, charging unit, or
accessory to its normal operation.

Failure to observe all safety instructions contained in this guide will
void the Limited Warranty, and may lead to suspension or denial of
services to the offender, or legal action, or both.

Important safety/compliance
information

For BlackBerry 6750 Wireless Handheld
users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio
transmitter and receiver. When it is ON, it receives and also sends
out radio frequency (RF) signals. Your wireless handheld complies
with U.S. Federal Communications Commission (FCC) and

Getting Started Guide 11

Important safety information

Industry Canada (IC) guidelines respecting safety levels of RF
exposure for handheld wireless devices, which in turn are
consistent with the following safety standards previously set by
Canadian, U.S., and international standards bodies:

• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency
Electromagnetic Fields, 3kHz to 300 GHz

• National Council on Radiation Protection and Measurements
(NCRP) Report 86, -1986, Biological Effects and Exposure
Criteria for Radio Frequency Electromagnetic Fields

• Health Canada, Safety Code 6, 1999, Limits of Human Exposure
to Radiofrequency Electromagnetic Fields in the Frequency
Range from 3 kHz to 300 GHz

• International Commission on Non-Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time-varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)

To maintain compliance with FCC and IC RF exposure guidelines,
use only the RIM-supplied or approved accessories intended for use
with your BlackBerry 6750 Wireless Handheld. The BlackBerry
handheld is designed to be carried in a RIM-approved holster when
carried on your body. When carrying the BlackBerry Wireless
Handheld while it is switched on, use the specific RIM-approved
holster that has been tested for compliance. Use of accessories that
are not approved by RIM for use in conjunction with your handheld
may violate FCC and IC RF exposure guidelines and may void your
warranty.

SPECIFIC ABSORPTION RATE DATA

THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

12 BlackBerry Wireless Handheld

Important safety/compliance information

Your wireless handheld is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government and
Industry Canada of the Canadian Government (IC). These limits are
part of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and
health.

The exposure standard for wireless mobile handhelds employs a
unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are
conducted using standard operating positions specified by the
FCC/IC with the handheld transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level
of the handheld while operating can be well below the maximum
value. This is because the handheld is designed to operate at
multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station
antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public,
it must be tested and certified to the FCC/IC that it does not exceed
the limit established by the government-adopted requirement for
safe exposure. The tests are performed in positions and locations
(e.g., at the ear and worn on the body) as required by the FCC/IC for
each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.46 W/kg (for model R6120CN) and 1.45
W/kg (for model RAN20CN) and when worn on the body, as
described in this user guide, is 0.61 W/kg (for model R6120CN) and

0.56 W/kg (for model RAN20CN). (Body-worn measurements differ

among wireless handheld and phone models, depending upon

Getting Started Guide 13

Important safety information

available accessories and FCC/IC requirements). While there may be
differences between the SAR levels of various wireless devices and
at various positions, they all meet the government requirement for
safe exposure.

The FCC has granted an Equipment Authorization for this model
handheld with all reported SAR levels evaluated as in compliance
with the FCC RF emission guidelines. SAR information on this
model handheld is on file with the FCC and can be found under the
Display Grant section of http://www.fcc.gov/oet/fccid
searching on FCC ID L6AR6120CN and L6ARAN20CN.

Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications & Internet Association
(CTIA) web-site at http://www.wow-com.com
___________________________________

* In the United States and Canada, the SAR limit for mobile
handhelds used by the public is 1.6 watts/kg (W/kg) averaged over
one gram of tissue for the body or head (4.0 W/kg averaged over 10
grams of tissue for the extremities - hands, wrists, ankles and feet).
The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any
variations in measurements.

The long-term characteristics or the possible physiological effects of
Radio Frequency Electromagnetic fields have not been evaluated by
Underwriters Laboratories Inc. (UL).

after

.

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna,
modifications, or attachments could damage the handheld and may
violate FCC regulations.

14 BlackBerry Wireless Handheld

FCC compliance statement (USA)

EFFICIENT USE

Even though this handheld demonstrates compliance with FCC RF
exposure requirements, RIM recommends minimizing contact with
the left side of the BlackBerry 6750 Wireless Handheld where the
transmit antenna is located. Minimizing contact to this area will also
improve call quality, and reduce transmit power, effectively
conserving battery life.

AIRCRAFT SAFETY

Federal Aviation Administration (FAA)/FCC regulations prohibit
using the radio of your handheld while in the air. Switch the radio of
your handheld radio OFF before boarding an aircraft. The effect of
the use of your handheld’s radio in an aircraft is unknown. Such use
may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be
dangerous to the operation of the aircraft, and may be illegal. All
other applications of your handheld may be used in accordance
with airline regulations for electronic devices.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including
interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved
by the party responsible for compliance could void the user’s authority
to operate this equipment.

Getting Started Guide 15

Important safety information

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.

There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Industry Canada Certification

This device complies with Industry Canada RSS 129 and RSS 133,
under certification number 2503A-RAN20CN.

Class B compliance

This device complies with the Class B limits for radio noise
emissions as set out in the interference-causing equipment standard
entitled “Digital Apparatus,” ICES-003 of Industry Canada.

16 BlackBerry Wireless Handheld

Welcome to your wireless solution

BlackBerry™ is an end-to-end wireless solution that
keeps mobile professionals connected to people and
information while on the go. It provides users with
secure, wireless access to a full suite of business
applications, including email, corporate data, phone,
SMS, web and organizer features. BlackBerry
incorporates the industry’s best software, services and
hardware, providing the most comprehensive wireless
solution for corporate environments.

The BlackBerry handheld includes the most advanced
wireless technology. It has an optimized keyboard,
thumb-operated trackwheel, easy-to-use backlit screen,
intuitive menu-driven interface, and integrated
software applications.

The following applications are available on your
handheld:

• Messages: Manage email messages, short message
service (SMS) messages, peer-to-peer messages (also
known as PIN messages), and phone call logs.

• Saved Messages: Store messages for future viewing.

• Search Messages: Locate messages with the search
tool.

• Compose: Create and send email, SMS, and
personal identification number (PIN) messages.

Welcome to your wireless solution

• Phone: Place phone calls, mute phone calls, and make notes
during calls. Set call forwarding, call logging, and initiate 3-way
calls.

• Address Book: Store your personal directory of contact
information.

• Calendar: Add, edit, and delete appointments using Day,
Agenda, Week, or Month view. Enable wireless calendar
synchronization.

• Tasks: Add, edit, and delete tasks, and mark tasks as complete.

• MemoPad: Add, edit, and delete memos.

• Calculator: Perform basic mathematical calculations and
measurement conversions.

• Alarm: Set the Alarm on your handheld to sound every day or
only on weekdays.

• Browser: Browse and save web pages and view web page
addresses.

• Profiles: Customize how the handheld notifies you of messages,
appointments, alarms, saved web pages, and phone calls.

• Options: Customize the handheld’s configurable options.

• Keyboard Lock: Lock your keyboard to prevent accidentally
typing characters.

• Lock: Lock your handheld with a password. You must type
your password to use the handheld again. The Keyboard Lock
icon changes to the Lock icon after you set a password.

• Turn Wireless Off/Turn Wireless On: Turn on and turn off
your handheld radio.

• Turn Power Off: Turn off your handheld at night or on
weekends. Turn off your handheld during air travel or to
conserve battery power.

18 BlackBerry Wireless Handheld

Understanding your BlackBerry solution

Note: Depending on your service provider’s plan, some applications

might not be available on your handheld with your integration option,
as specified below. Contact your service provider or network operator
for more information on available services.

Refer to the Handheld User Guide for complete information on using
these applications.

Understanding your BlackBerry
solution

You can integrate your BlackBerry Wireless Handheld into different
environments, based on the email account that you are using.

Integration with new handheld email
account

With this option, a new email account is provided for your
handheld by your service provider. This new email account is a
personal Internet-based email account that can be viewed using the
BlackBerry Web Client.

You can continue to use the Application Loader, Backup and
Restore, and Intellisync tools of the BlackBerry Desktop Software.
Email redirection settings are configured on the BlackBerry Web
Client web site. Consult your service provider’s documentation for
more information on this web site and your account.

Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider or network operator for more information
on available services.

Getting Started Guide 19

Welcome to your wireless solution

Integration with existing ISP email account

With this option, your handheld is integrated with your existing
Internet Service Provider (ISP) email account from which you can
send and receive email messages. Contact your service provider or
network operator for an email account on the BlackBerry Web
Client. As with the new handheld integration option where you are
integrating your handheld with a new email account, you can
continue to use the Application Loader, Backup and Restore, and
Intellisync tools of the desktop software. Your email redirection
settings are also configured on the BlackBerry Web Client.

Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider or network operator for more information
on available services.

Your ISP email account must support POP3 email redirection for you to
take advantage of this integration option. Refer to the BlackBerry Web
Client Online Help for more information.

Integration with enterprise email account

With this option, you can integrate your handheld with your
enterprise email account. Messages that are sent to your corporate
email account are forwarded to your handheld, and the messages
that you send from your handheld are sent from your regular
corporate email account.

With this integration option, you can install the desktop software
with either a Microsoft® Exchange or a Lotus® Domino™ email
account. The BlackBerry Enterprise Server redirects email from your
desktop to your handheld. Ask your system administrator whether
your company has installed the BlackBerry Enterprise Server.

If you use a Microsoft Exchange email account and your company
does not use the BlackBerry Enterprise Server, you can use the
BlackBerry Desktop Redirector to forward messages to your
handheld. With the BlackBerry Desktop Redirector, your computer

20 BlackBerry Wireless Handheld

Understanding your BlackBerry solution

must remain turned on at all times and the desktop redirector
program must be running for email messages to be sent to your
handheld. If your company uses the BlackBerry Enterprise Server
Software, you do not need to run the desktop redirector to forward
your email messages.

You can use all the tools of the BlackBerry Desktop Software with
this integration option. Email redirection settings are configured
with the desktop software’s Redirector Settings tool.

Using service books

You can use the same BlackBerry handheld to accommodate any of
these integration options. Your handheld uses “service books” to
enable or disable features between email accounts. If you integrate
your handheld with an enterprise email account, your handheld
receives the Desktop service book. If you integrate your handheld
with a new or ISP email account and activate your account at your
service provider’s BlackBerry Web Client site, your handheld
receives the Web Client service book.

You can modify the name of the Desktop service book in

Integration with
enterprise email

account

the desktop software’s Redirector Settings tool, on the
Advanced tab. Refer to the “Changing the message service
display name” topic of the Redirector Settings Online Help
for more information on changing the name of your
service book.

You can have more than one email service book on your handheld
at a time. When you compose email messages, you can select the
account from which to send them. Messages are routed through the

Getting Started Guide 21

Welcome to your wireless solution

email account that you select. Refer to the “Sending and receiving
email and PIN messages” chapter of the Handheld User Guide for
more information.

Note: If you are replying to or forwarding a message, you cannot select
the service book from which you want to send the message. The reply
or forwarded message must be sent through the same service book as
the original message.

You can view the service books on your handheld on the Service
Book screen. (On the Home screen, click the Options icon. The
Options screen appears. Click Service Book to open the Service
Book screen.) Depending on how you have integrated your desktop
software, the Desktop and Web Client service books are listed on
this screen. Other service books might also appear, depending on
the other applications that are enabled on your handheld.

Is this the correct guide for me?

This Getting Started Guide is the correct guide for you if you have
little or no experience with operating a BlackBerry Wireless
Handheld. This guide provides you with the steps that you must
complete to set up your handheld.

Other documentation for your BlackBerry Wireless Handheld
includes the following items:

• Handheld User Guide
information on the handheld and its applications, including
using the keyboard, procedures for using the applications, and
answers to frequently asked questions. To view the guide, in the
desktop software, on the Help menu, click Handheld User’s
Guide. If the Select Handheld User Guide dialog box appears,
select the guide that is appropriate for your handheld, and then
click OK. If a dialog box appears that indicates that the Handheld
User Guide is not available, you must add handheld applications
to the desktop software. Contact your system administrator or
network operator for more information on adding handheld

— This online guide contains complete

22 BlackBerry Wireless Handheld