BlackBerry Pearl 8100 User Guide
User Guide
BlackBerry 8100
SWDT29551-29551-07192006-001
Contents
BlackBerry basics ................................................................................................................................................................................................................................ 11
About typing input methods ......................................................................................................................................................................................................................... 11
Type text using SureType technology ......................................................................................................................................................................................................... 11
Type text using multi-tap .............................................................................................................................................................................................................................. 11
Switch typing input methods ........................................................................................................................................................................................................................ 11
Switch applications ....................................................................................................................................................................................................................................... 12
Assign an application to a Convenience key ............................................................................................................................................................................................. 12
Set owner information .................................................................................................................................................................................................................................. 12
Turn on standby mode .................................................................................................................................................................................................................................. 12
About links ...................................................................................................................................................................................................................................................... 13
Create a link for a PIN ................................................................................................................................................................................................................................... 13
Expand a folder .............................................................................................................................................................................................................................................. 13
Collapse a folder ............................................................................................................................................................................................................................................ 13
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13
No application opens when I press a Convenience key .......................................................................................................................................................................... 14
Shortcuts .............................................................................................................................................................................................................................................. 15
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13
Phone shortcuts ............................................................................................................................................................................................................................................. 16
Camera shortcuts .......................................................................................................................................................................................................................................... 17
Message shortcuts ......................................................................................................................................................................................................................................... 18
Typing shortcuts ............................................................................................................................................................................................................................................ 18
Search shortcuts ........................................................................................................................................................................................................................................... 20
Attachment shortcuts .................................................................................................................................................................................................................................. 20
Browser shortcuts ......................................................................................................................................................................................................................................... 20
Media shortcuts ............................................................................................................................................................................................................................................. 21
Map shortcuts ................................................................................................................................................................................................................................................ 22
Calendar shortcuts ........................................................................................................................................................................................................................................ 22
Phone .................................................................................................................................................................................................................................................... 23
Phone basics .................................................................................................................................................................................................................................................. 23
Emergency calls ............................................................................................................................................................................................................................................ 25
Volume ............................................................................................................................................................................................................................................................ 25
Voice dialing .................................................................................................................................................................................................................................................. 25
Voice mail ....................................................................................................................................................................................................................................................... 27
Speed dial ....................................................................................................................................................................................................................................................... 27
Conference calls ............................................................................................................................................................................................................................................ 28
Caller ID ......................................................................................................................................................................................................................................................... 29
Call logs .......................................................................................................................................................................................................................................................... 30
Call waiting ..................................................................................................................................................................................................................................................... 31
Call forwarding .............................................................................................................................................................................................................................................. 32
Call blocking .................................................................................................................................................................................................................................................. 33
Fixed dialing .................................................................................................................................................................................................................................................. 34
Smart dialing ................................................................................................................................................................................................................................................. 35
TTY support .................................................................................................................................................................................................................................................... 36
Phone settings ............................................................................................................................................................................................................................................... 37
Phone shortcuts ............................................................................................................................................................................................................................................. 16
Phone troubleshooting ................................................................................................................................................................................................................................ 39
Voice dialing ....................................................................................................................................................................................................................................... 25
Make a call using a voice command .......................................................................................................................................................................................................... 25
Dial an extension using a voice command ............................................................................................................................................................................................... 26
Use a headset ................................................................................................................................................................................................................................................ 24
Check your phone number using a voice command ............................................................................................................................................................................... 26
Check the wireless coverage level using a voice command ................................................................................................................................................................... 41
Check the battery power level using a voice command .......................................................................................................................................................................... 41
Set the voice dialing language ................................................................................................................................................................................................................... 26
Turn off choice lists for voice commands .................................................................................................................................................................................................. 26
Set the matching sensitivity level for voice commands .......................................................................................................................................................................... 26
Turn off voice prompts ................................................................................................................................................................................................................................. 26
Set playback options for voice dialing ....................................................................................................................................................................................................... 26
Improve voice recognition of numbers ...................................................................................................................................................................................................... 27
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43
Camera ................................................................................................................................................................................................................................................. 45
Zoom in to or out from a subject ................................................................................................................................................................................................................ 45
Take a picture ............................................................................................................................................................................................................................................... 45
Set the default flash mode .......................................................................................................................................................................................................................... 45
Change the flash mode for a picture ......................................................................................................................................................................................................... 45
Set a location for storing pictures .............................................................................................................................................................................................................. 45
Set picture size .............................................................................................................................................................................................................................................. 45
Set picture quality ........................................................................................................................................................................................................................................ 46
Set white balance ......................................................................................................................................................................................................................................... 46
View the number of remaining pictures .................................................................................................................................................................................................... 46
Set the amount of memory available for media files ............................................................................................................................................................................. 46
Camera shortcuts .......................................................................................................................................................................................................................................... 17
Camera troubleshooting .............................................................................................................................................................................................................................. 47
Email messages .................................................................................................................................................................................................................................. 49
Email message basics .................................................................................................................................................................................................................................. 49
Email message folders .................................................................................................................................................................................................................................. 51
Sent messages ............................................................................................................................................................................................................................................... 52
Email message filters ................................................................................................................................................................................................................................... 53
Email message forwarding .......................................................................................................................................................................................................................... 55
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings .................................................................................................................................................................................................................................... 58
Message shortcuts ......................................................................................................................................................................................................................................... 18
Message troubleshooting ............................................................................................................................................................................................................................ 60
PIN messages ..................................................................................................................................................................................................................................... 63
PIN message basics ...................................................................................................................................................................................................................................... 63
Sent messages ............................................................................................................................................................................................................................................... 52
Message list settings .................................................................................................................................................................................................................................... 58
Message shortcuts ......................................................................................................................................................................................................................................... 18
Message troubleshooting ............................................................................................................................................................................................................................ 60
SMS text messages ............................................................................................................................................................................................................................. 71
SMS text message basics .............................................................................................................................................................................................................................. 71
Sent messages ............................................................................................................................................................................................................................................... 52
Cell broadcasting .......................................................................................................................................................................................................................................... 73
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings .................................................................................................................................................................................................................................... 58
Message shortcuts ......................................................................................................................................................................................................................................... 18
Message troubleshooting ............................................................................................................................................................................................................................ 60
MMS messages .................................................................................................................................................................................................................................... 81
MMS message basics .................................................................................................................................................................................................................................... 81
MMS message attachments ........................................................................................................................................................................................................................ 84
Message settings .......................................................................................................................................................................................................................................... 57
Message list settings .................................................................................................................................................................................................................................... 58
Message shortcuts ......................................................................................................................................................................................................................................... 18
Message troubleshooting ............................................................................................................................................................................................................................ 60
Typing ................................................................................................................................................................................................................................................... 91
Typing input methods ................................................................................................................................................................................................................................... 91
Typing basics ................................................................................................................................................................................................................................................. 92
AutoText ......................................................................................................................................................................................................................................................... 94
Word list ......................................................................................................................................................................................................................................................... 95
Typing shortcuts ............................................................................................................................................................................................................................................ 18
Typing troubleshooting ............................................................................................................................................................................................................................... 98
Search .................................................................................................................................................................................................................................................. 99
About search ................................................................................................................................................................................................................................................. 99
Search for messages .................................................................................................................................................................................................................................... 99
Search criteria ............................................................................................................................................................................................................................................... 99
View a list of saved searches ..................................................................................................................................................................................................................... 100
Change a saved search .............................................................................................................................................................................................................................. 100
Delete a saved search ................................................................................................................................................................................................................................ 100
Search for messages by contact or subject ............................................................................................................................................................................................. 100
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................. 51
Search for organizer data and messages that contain specific information ..................................................................................................................................... 100
Search shortcuts ........................................................................................................................................................................................................................................... 20
Attachments ...................................................................................................................................................................................................................................... 103
Attachment basics ....................................................................................................................................................................................................................................... 103
Document attachments .............................................................................................................................................................................................................................. 105
Spreadsheet attachments .......................................................................................................................................................................................................................... 105
Media attachments ..................................................................................................................................................................................................................................... 106
Presentation attachments .......................................................................................................................................................................................................................... 107
vCard contact attachments ....................................................................................................................................................................................................................... 108
Attachment shortcuts .................................................................................................................................................................................................................................. 20
Attachment troubleshooting ...................................................................................................................................................................................................................... 110
Synchronization ................................................................................................................................................................................................................................. 111
About synchronization ................................................................................................................................................................................................................................. 111
Wireless email reconciliation prerequisites .............................................................................................................................................................................................. 111
Reconcile email messages over the wireless network ............................................................................................................................................................................. 111
Delete email messages over the wireless network .................................................................................................................................................................................. 111
Wireless data synchronization prerequisites ........................................................................................................................................................................................... 112
Synchronize organizer data over the wireless network .......................................................................................................................................................................... 112
About synchronization conflicts ................................................................................................................................................................................................................. 112
Manage email reconciliation conflicts ...................................................................................................................................................................................................... 112
Manage data synchronization conflicts .................................................................................................................................................................................................... 113
About backing up and restoring device data ........................................................................................................................................................................................... 113
Wireless data restoration prerequisites .................................................................................................................................................................................................... 113
Delete all device data .................................................................................................................................................................................................................................. 113
Empty the deleted items folder on your computer from your device ................................................................................................................................................... 113
Synchronization troubleshooting .............................................................................................................................................................................................................. 114
Browser ............................................................................................................................................................................................................................................... 115
Browser basics .............................................................................................................................................................................................................................................. 115
Links, pictures, and web page addresses .................................................................................................................................................................................................. 117
Web page requests ...................................................................................................................................................................................................................................... 119
Bookmarks ..................................................................................................................................................................................................................................................... 119
Web feeds ...................................................................................................................................................................................................................................................... 121
Browser settings .......................................................................................................................................................................................................................................... 123
Browser security .......................................................................................................................................................................................................................................... 125
Browser push ................................................................................................................................................................................................................................................ 127
Browser shortcuts ......................................................................................................................................................................................................................................... 20
Browser troubleshooting ............................................................................................................................................................................................................................ 128
Applications ...................................................................................................................................................................................................................................... 129
Add an application ...................................................................................................................................................................................................................................... 129
View properties for an application ........................................................................................................................................................................................................... 129
Delete a third-party application ............................................................................................................................................................................................................... 129
View the size of an application database ................................................................................................................................................................................................ 129
Application troubleshooting ...................................................................................................................................................................................................................... 129
Media ................................................................................................................................................................................................................................................... 131
Media files and folders ................................................................................................................................................................................................................................ 131
Media file management .............................................................................................................................................................................................................................. 133
Videos and pictures ..................................................................................................................................................................................................................................... 134
Music and ring tones .................................................................................................................................................................................................................................. 136
Media card settings .................................................................................................................................................................................................................................... 139
Media shortcuts ............................................................................................................................................................................................................................................. 21
Media troubleshooting ................................................................................................................................................................................................................................ 141
Maps ................................................................................................................................................................................................................................................... 143
Map basics .................................................................................................................................................................................................................................................... 143
Location bookmarks .................................................................................................................................................................................................................................... 145
Map shortcuts ................................................................................................................................................................................................................................................ 22
Map troubleshooting .................................................................................................................................................................................................................................. 146
Contacts ............................................................................................................................................................................................................................................. 147
Contact basics .............................................................................................................................................................................................................................................. 147
Mailing lists .................................................................................................................................................................................................................................................. 149
Caller ID ......................................................................................................................................................................................................................................................... 29
Categories .................................................................................................................................................................................................................................................... 150
Address lookup ............................................................................................................................................................................................................................................ 152
SIM card phone book .................................................................................................................................................................................................................................. 152
Contact list settings .................................................................................................................................................................................................................................... 154
Contact troubleshooting ............................................................................................................................................................................................................................ 155
Calendar ............................................................................................................................................................................................................................................. 157
Calendar basics ............................................................................................................................................................................................................................................ 157
Meetings ....................................................................................................................................................................................................................................................... 158
Calendar settings ........................................................................................................................................................................................................................................ 159
Calendar shortcuts ........................................................................................................................................................................................................................................ 22
Calendar troubleshooting .......................................................................................................................................................................................................................... 162
Tasks ................................................................................................................................................................................................................................................... 163
Task basics ................................................................................................................................................................................................................................................... 163
Categories .................................................................................................................................................................................................................................................... 150
Task list settings .......................................................................................................................................................................................................................................... 165
Memos ................................................................................................................................................................................................................................................ 167
Memo basics ................................................................................................................................................................................................................................................. 167
Categories .................................................................................................................................................................................................................................................... 150
Memo list settings ...................................................................................................................................................................................................................................... 169
Alarm ................................................................................................................................................................................................................................................... 171
About the alarm ............................................................................................................................................................................................................................................ 171
Set the alarm ................................................................................................................................................................................................................................................. 171
Silence the alarm .......................................................................................................................................................................................................................................... 171
Turn off the alarm ......................................................................................................................................................................................................................................... 171
Alarm troubleshooting ................................................................................................................................................................................................................................. 171
Calculator .......................................................................................................................................................................................................................................... 173
Use the calculator ....................................................................................................................................................................................................................................... 173
Convert a measurement ............................................................................................................................................................................................................................. 173
Bluetooth technology ...................................................................................................................................................................................................................... 175
Bluetooth technology basics ...................................................................................................................................................................................................................... 175
Bluetooth technology settings .................................................................................................................................................................................................................. 176
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 177
Date and time ................................................................................................................................................................................................................................... 179
Set the date and time ................................................................................................................................................................................................................................. 179
Get the date and time from the wireless network automatically ........................................................................................................................................................ 179
Date and time troubleshooting ................................................................................................................................................................................................................. 179
Notification profiles ......................................................................................................................................................................................................................... 181
Notification basics ....................................................................................................................................................................................................................................... 181
LED notification ........................................................................................................................................................................................................................................... 183
Custom notification .................................................................................................................................................................................................................................... 184
Notification profile troubleshooting ........................................................................................................................................................................................................ 186
BlackBerry Messenger .................................................................................................................................................................................................................... 187
Contacts ........................................................................................................................................................................................................................................................ 187
Conversations .............................................................................................................................................................................................................................................. 189
Availability .................................................................................................................................................................................................................................................... 191
Display and keyboard ..................................................................................................................................................................................................................... 193
Backlighting ................................................................................................................................................................................................................................................. 193
Display settings ........................................................................................................................................................................................................................................... 193
Keyboard settings ....................................................................................................................................................................................................................................... 194
Themes ......................................................................................................................................................................................................................................................... 196
Display troubleshooting ............................................................................................................................................................................................................................ 196
Language ........................................................................................................................................................................................................................................... 197
Set the display language ............................................................................................................................................................................................................................ 197
Add or delete a display language ............................................................................................................................................................................................................. 197
About typing input languages .................................................................................................................................................................................................................... 92
Set the typing input language .................................................................................................................................................................................................................... 92
Turn off the shortcut for switching typing input languages ................................................................................................................................................................. 197
Switch typing input methods ........................................................................................................................................................................................................................ 11
Set the voice dialing language ................................................................................................................................................................................................................... 26
Set display options for contacts ................................................................................................................................................................................................................ 154
Language troubleshooting ........................................................................................................................................................................................................................ 198
Wireless network coverage ............................................................................................................................................................................................................ 199
Find information about wireless coverage indicators ........................................................................................................................................................................... 199
Turn off the connection to the wireless network ................................................................................................................................................................................... 199
Turn on wireless coverage notification .................................................................................................................................................................................................... 184
Check the wireless coverage level using a voice command ................................................................................................................................................................... 41
About the preferred wireless network list ............................................................................................................................................................................................... 199
Add a wireless network to the preferred wireless network list ............................................................................................................................................................ 199
Change the order of preferred wireless networks ................................................................................................................................................................................. 200
Delete a wireless network from the preferred wireless network list .................................................................................................................................................. 200
Turn off data service .................................................................................................................................................................................................................................. 200
About roaming ............................................................................................................................................................................................................................................. 201
Switch wireless networks manually .......................................................................................................................................................................................................... 201
Wireless network coverage troubleshooting ........................................................................................................................................................................................... 201
Power and battery ........................................................................................................................................................................................................................... 203
Turn off your device .................................................................................................................................................................................................................................... 203
Set your device to turn on and turn off automatically .......................................................................................................................................................................... 203
Check the battery power level .................................................................................................................................................................................................................. 203
Check the battery power level using a voice command .......................................................................................................................................................................... 41
Reset the device .......................................................................................................................................................................................................................................... 203
Extend battery life ...................................................................................................................................................................................................................................... 203
SIM card ............................................................................................................................................................................................................................................ 205
About the SIM card phone book ............................................................................................................................................................................................................... 152
Load the SIM card phone book .................................................................................................................................................................................................................. 152
Add a contact to your SIM card ................................................................................................................................................................................................................ 153
Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 153
Change a SIM card contact ....................................................................................................................................................................................................................... 153
Delete a SIM card contact ......................................................................................................................................................................................................................... 153
Store SMS text messages on your SIM card ............................................................................................................................................................................................. 75
About SIM card security ............................................................................................................................................................................................................................ 206
Protect your SIM card with a PIN code ................................................................................................................................................................................................... 206
Change the SIM card PIN code ................................................................................................................................................................................................................ 207
Security ............................................................................................................................................................................................................................................. 209
Security basics ............................................................................................................................................................................................................................................ 209
Encryption .................................................................................................................................................................................................................................................... 210
Password keeper ........................................................................................................................................................................................................................................... 211
Advanced security ....................................................................................................................................................................................................................................... 213
Smart cards .................................................................................................................................................................................................................................................. 214
Security troubleshooting ............................................................................................................................................................................................................................ 215
Third-party application control ..................................................................................................................................................................................................... 217
About permissions for third-party applications ...................................................................................................................................................................................... 217
Reset connection permissions for third-party applications ................................................................................................................................................................. 217
About direct Internet connections for third-party applications ........................................................................................................................................................... 217
Set up a direct Internet connection for a third-party application ....................................................................................................................................................... 217
Set permissions for a third-party application ......................................................................................................................................................................................... 217
Third-party application connection permissions .................................................................................................................................................................................... 218
Third-party application interaction permissions .................................................................................................................................................................................... 218
Third-party application data permissions ............................................................................................................................................................................................... 219
BrickBreaker ...................................................................................................................................................................................................................................... 221
About BrickBreaker ..................................................................................................................................................................................................................................... 221
BrickBreaker capsules ................................................................................................................................................................................................................................. 221
BrickBreaker scoring ................................................................................................................................................................................................................................... 221
Play BrickBreaker ........................................................................................................................................................................................................................................ 222
Adjust the volume for BrickBreaker ......................................................................................................................................................................................................... 222
Set the paddle speed .................................................................................................................................................................................................................................. 222
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 222
Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 222
Service books .................................................................................................................................................................................................................................... 223
About service books .................................................................................................................................................................................................................................... 223
Accept a service book ................................................................................................................................................................................................................................ 223
Delete a service book ................................................................................................................................................................................................................................. 223
Troubleshooting ............................................................................................................................................................................................................................... 225
BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 225
Phone troubleshooting ................................................................................................................................................................................................................................ 39
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43
Camera troubleshooting .............................................................................................................................................................................................................................. 47
Message troubleshooting ............................................................................................................................................................................................................................ 60
Typing troubleshooting ............................................................................................................................................................................................................................... 98
Attachment troubleshooting ...................................................................................................................................................................................................................... 110
Synchronization troubleshooting .............................................................................................................................................................................................................. 114
Browser troubleshooting ............................................................................................................................................................................................................................ 128
Media troubleshooting ................................................................................................................................................................................................................................ 141
Map troubleshooting .................................................................................................................................................................................................................................. 146
Contact troubleshooting ............................................................................................................................................................................................................................ 155
Calendar troubleshooting .......................................................................................................................................................................................................................... 162
Alarm troubleshooting ................................................................................................................................................................................................................................. 171
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 177
Notification profile troubleshooting ........................................................................................................................................................................................................ 186
Display troubleshooting ............................................................................................................................................................................................................................ 196
Language troubleshooting ........................................................................................................................................................................................................................ 198
Wireless network coverage troubleshooting ........................................................................................................................................................................................... 201
Security troubleshooting ............................................................................................................................................................................................................................ 215
Diagnostic reports ...................................................................................................................................................................................................................................... 235
Abbreviation list ............................................................................................................................................................................................................................... 237
Legal notice ...................................................................................................................................................................................................................................... 239
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BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input method.
SureType technology combines a traditional phone number key layout with a familiar computer-style letter layout that is designed to
provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example, to type run, you would press
the key once, the key once, and the key once. As you type, a list of possible letter combinations and words appears
on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears
on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type
and add them to your custom word list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to
type run, you would press the key twice, the key once, and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.
Type text using SureType technology
Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
•
To select a highlighted item from the list that appears when you type and continue typing the same word, press the key.
•
To select a highlighted item from the list that appears when you type and start a new word, press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType™ input method, set the Input Language field to <Language>.
3. Press the Menu key.
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4. Click Save.
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you
might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.
Hold the Mute key.
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To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and
email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
Create a link for a PIN
When typing text, type pin: and the PIN.
Expand a folder
Click a folder with a plus sign (+) beside it.
Collapse a folder
Click a folder with a minus sign (-) beside it.
BlackBerry basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
13
• To move to the previous item, press 4.
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete a highlighted item
• To delete a highlighted item, press the Backspace/Delete key.
Switch applications
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the asterisk (*) key.
• To unlock the keyboard, press the Send key and the asterisk (*) key.
• To lock the device, set a password. On the Home screen, hold the asterisk (*) key.
• To unlock the device, press the Send key and the asterisk (*) key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
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Shortcuts
BlackBerry basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
15
• To move to the previous item, press 4.
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete a highlighted item
• To delete a highlighted item, press the Backspace/Delete key.
Switch applications
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the asterisk (*) key.
• To unlock the keyboard, press the Send key and the asterisk (*) key.
• To lock the device, set a password. On the Home screen, hold the asterisk (*) key.
• To unlock the device, press the Send key and the asterisk (*) key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
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• If you are already on a call and you receive another call, press the Send key to place the current call on hold and answer the
incoming call.
View your contact list in the phone
• To view your contact list in the phone, hold the Send key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. Type a phone number.
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap input method to type the letter.
View the last phone number that you dialed
• To view the last phone number that you dialed, roll to the top of the Phone screen and press the Enter key. Press the Send key to
dial the number.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to or out from a subject
• To zoom in to a subject, press the Volume Up key.
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• To zoom out from a subject, press the Volume Down key.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball left or right. Click a highlighted character.
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• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below
the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert an at sign or a period in an email address field
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
Switch typing input languages
On the Language screen, verify that the Use Input Method Shortcut field is set to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Highlight a language. Release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
Cut, copy, or paste text
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
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• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
Search for a contact in a list of contacts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
View the criteria of your last search
• To view the criteria of your last search, in your list of searches, press the Menu key. Click Last.
Attachment shortcuts
Search for text in an attachment
• To search for text in an attachment, press Q.
Switch between the table of contents and full content of an attachment
• To switch between the table of contents and full content of an attachment, press O.
Change the size of a column in a spreadsheet
• To change the size of a column in a spreadsheet, press Z.
Move to a specific cell in a spreadsheet
• To move to a specific cell in a spreadsheet, press A.
View the content of a cell in a spreadsheet
• To view the content of a cell in a spreadsheet, press the Space key.
View a presentation as a slide show
• To view a presentation as a slide show, press A.
Stop a slide show
• To stop a slide show, hold the Escape key.
Switch presentation views
• To switch presentation views, press Z.
Browser shortcuts
Insert a period or slash mark in a web page address field
• To insert a period (.) in the Go To dialog box, press the Space key.
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• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
View or add a bookmark
• To open the bookmark list, on a web page, press 5.
• To add a bookmark, on a web page, press the question mark (?) key.
View a thumbnail version of a web page
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Stop loading a web page
• To stop loading a web page, press the Escape key.
Move to a specific web page
• To move to a specific web page, press the period (.) key.
View or hide the banner on a web page
• To hide the banner on a web page, press the exclamation point (!) key.
• To view the banner on a web page, press the exclamation point (!) key again.
Close the browser
• To close the browser, hold the Escape key.
Media shortcuts
Pause a video
• To pause a video, press the Mute key.
• To resume playing a video, press the Mute key again.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Pause a slide show
• To pause a slide show, press the Space key.
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• To resume a slide show, press the Space key again.
Pause a song
• To pause a song, press the Mute key.
• To resume playing a song, press the Mute key again.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Map shortcuts
Zoom in to or out from a map
• To zoom in to a map, press L.
• To zoom out from a map, press O.
View or hide status information at the top of a map
• To view status information at the top of a map, press Q.
• To hide status information at the top of a map, press Q again.
Calendar shortcuts
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
2. Type a location in parentheses.
3. To change the start and end times, hold the Shift key and roll the trackball. To change the end time only, roll the trackball.
4. Click the trackball.
Schedule an appointment
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
Move around the calendar
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To move to the next day, press 6.
• To move to the previous day, press 4.
• To move up an hour, press 2.
• To move down an hour, press 8.
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Phone
Phone basics
Find your phone number
Open the phone.
The My Number field displays your phone number.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key.
key.
Ignore a call
Click Ignore.
Mute a call
During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the period (.) key.
To turn off the speakerphone, press the period (.) key again.
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Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. See the BlackBerry Safety
and Product Information Booklet for more information about using the speakerphone safely.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more
information about using the headset.
• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
• To make a call using a voice command, hold the headset button. Say the command.
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• To pause a song, press the headset button. To resume playing the song, press the headset button again.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio
is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are
outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
You can only make emergency calls to official emergency access numbers (for example, 911 in North America or 112 in countries that are
part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice dialing
Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
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To end the call, press the End key.
Dial an extension using a voice command
Verify that you have set smart dialing options.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider
for more information.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the
phone number automatically.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Activated Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Activated Dialing.
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2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Verify that you have a voice mail access number.
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider
for more information about voice mail for your SIM card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.
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Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial
key. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number
or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
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