Asko OT8601SS, OS8411SS, OS8411A, OP8631SS, OP8631A User Manual

5 Year Warranty on cooking appliances

(2 year manufacturer’s warranty + 3 year extended warranty)

ASKO 3 years extended warranty full terms and conditions

This document sets out the Terms and Conditions of ASKO’s 3 Year Extended Warranty and clarifies the rights and benefits it provides in addition to your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

The following is a summary of your rights under theAustralian Consumer Law. For further information please consult theACCC website at:www.accc.gov.au.

Our goods and services come with guarantees that cannot be excluded under theAustralian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under theAustralian Consumer Law, your rights commence from the date you purchase the Product and continue for a

“reasonable period”from that date.What is a“reasonable period”will depend upon all of the relevant circumstances including the price of the Product,the uses to which it has been put and the nature of the Product.

In addition,you may also be entitled to have the Product repaired or perhaps replaced under the terms of any Manufacturer’s Warranty relating to your Product. Information on the Manufacturer’s Warranty is contained in the Product packaging.

ASKO Service Plan

This Service Plan provides additional benefits irrespective of any rights you may have under theAustralian Consumer Law. You will get the peace of mind,certainty and convenience of having the whole repair/replacement process managed for you in respect of the mechanical and electrical faults detailed in this Service

Plan.In addition,this Service Plan includes the following benefits (which are explained in detail in theseTerms and Conditions):

•iftheProductbreaksdownasaresult of a fault covered by this Service Plan, we will fix or replace the Product without you having to make an assessment of your rights under theAustralian Consumer Law or making a claim on the supplier or the manufacturer;

•in-homerepairsformostProducts

(if repairs are required to be made at the repairer’s premises we will cover the courier costs);

• adedicatedCustomerCareLine;

•allrepairsarecarriedoutbyapproved repairers; and

•noproofofpurchaserequired.

All you need do is call the Customer Care Line and the whole repair/replacement process will be managed for you.

Payment for this Service Plan is only for the rights and benefits that are additional to the rights you have under theAustralian Consumer Law.

ASKO Service Plan Terms and Conditions

This Service Plan is issued to you by ASKO.This Service Plan is given byASKO Appliances (Aust.) Pty LtdABN 65 007 007 329 (ASKO) subject to the OfferTerms. Business address:35 Sunmore Close, Moorabbin,Victoria 3189.Telephone number:1300 002 756.Email address: [e-mail].

Availability for the Service Plan

1.Offer only available on the purchase of eligibleASKOAppliances fromASKO authorised agents inAustralia from the

24October 2013.

2.Only limited stocks available.Offer only available strictly while stocks last.

3.Offer only available on purchases of new ASKO ovens(OT8601SS, OP8611A,OP8611SS,OP8621A, OP8621SS,OP8631A,OP8631SS), combined microwave ovens (OCM8411SS,OCM8411A),steam ovens (OS8411SS,OS8411A) cooktops (HG1654S,HG1664S, HG1774S,HG1774A,HG1984A, HG1984S,HI1632,HI1832,HI1683, HI1983,HC1643G,HI1774) and rangehoods (CW4911,CW4951, CO4620,CO4920,CC4520,CC4840) designed for domestic/personal use (not available on any Morphy Richards appliances or ASKO washing machines,dryers, dishwashers or other any other ASKO appliances or products).

4.Offer only applies to new purchases that are paid for in full during the Offer Period.

5.Offer does not apply to commercial orders or on damaged,or trade seconds stock.

6.Only open toAustralian permanent residents aged 18 years and over and who purchase an eligibleASKOAppliance for domestic/ personal use only.

7.You must (if requested) produce to ASKO your original proof of purchase to be able to claim under the Service Plan.Offer excludes delivery or installation charges.

8.To the extent permitted by law,any ASKOAppliances returned will be liable for are-stockingfeeof15%ofpurchaseprice if theAppliance is not in original packaging (statutory returns excluded).

9.ASKO reserves the right to change, substitute,withdraw or extend this Offer at any time without notice.Any decision by ASKO in connection with this Offer or the Service Plan is final.

ASKO Service Plan

TheASKO Service Plan extends the standard manufacturer warranty and begins at the end of the 2 year Manufacturer’sWarranty period on

Products to which the above Offer applies.

1. Definitions

Cooling Off Period means the period set out under the heading“Cancellation of this Service Plan”and applies only where the Product has not been purchased in store

Customer Care Line means a call centre service operated by us which is accessible by dialling 1300 00 2756.

DGI means Domestic & General Insurance PLC.

Extended Warranty (Extended Warranty Plan) means Service Plan

Larger Items means laundry and cooking appliances (including integrated microwaves).

Manufacturer’s Warranty means the 2 years voluntary warranty for parts and labour provided byASKOAppliances (Aust) Pty Ltd.

Mechanical or Electrical Failure means a sudden or unforeseen failure of the product arising from a mechanical or electrical fault including any failure arising from wear and tear (excluding a gradual reduction of the operating performance of the Product),but not including:

a)a fault brought to your attention before you purchased the Product; or

b)faults caused by:

i.negligence,accidental or deliberate misuse or unauthorised alterations;

ii.failure to follow the manufacturer’s instructions for usage,installation, operation or maintenance;

iii.external sources,including electrical interference,power surges and voltage fluctuations;

iv.infestations of vermin,pests or insects;

v.actsofGodorman-madecatastrophes; or

vi.water damage,rust or corrosion.

Original Date of Purchase means the date shown on the purchase receipt and/ orTax Invoice.

Original Purchase Price means the amount shown on the purchase receipt and/orTax Invoice being the cost of the Product.

Product means any eligible electrical or battery operated appliance that you purchase that is brandedASKO or such other brand name that may be supported byASKO under this Service Plan from time to time,as described in the original purchase receipt and/or tax invoice.

Service Plan (also referred to asASKO Service Plan) means the service plan applicable to the Product detailed in these Service PlanTerms and Conditions. The Service Plan operates for a period

of 3 years following the end of the Manufacturer’sWarranty.

Service Plan Terms and Conditions means these terms and conditions governing theASKO Service Plan.

you,your means the person or persons named as the purchaser on the original purchase receipt and/or tax invoice for your Product and your Service Plan.

we,us,our refers toASKO or an authorised agent ofASKO whose name appears on the Service Plan receipt and/ or tax invoice for your Product and your Service Plan.

2. Period of Cover of the Service Plan

The Service plan is not available during the period of your Manufacturers warranty.

This Service Plan is valid for 3 years from the day your Manufacturer’sWarranty expires,unless you cancel this Service Plan at some earlier point in time.

Prior to the end of the Service Plan Period of Cover and each subsequent 12 month period thereafter,Domestic and General Insurance PLC (DGI) may offer you a 12 month insurance policy underwritten

by DGI (Policy). If DGI offers you a Policy