Apple Stylewriter Ii Service Manual

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StyleWriter II

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Basics

StyleWriter II

Basics Test Page - 1

Test Page

Online Key

Turn on the printer and hold
down the online key for at
least 6 seconds or until the
test page prints.

Basics Test Page - 2

The test page shows the ROM
revision and a test pattern.

Use the test pattern to
determine if the ink jets are
functioning properly. If
lines appear broken,
proceed to the “Printing”
topic in the Troubleshooting
chapter.

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Specifications

StyleWriter II

Specifications Characteristics - 1

Characteristics

Print Methods

Throughput

Print Head

Print Head Life

Input Buffer

Serial bubble jet ink-on-demand

SHQ mode 124 cps (10 cpi)
HQ mode 173 cps (10 cpi)
HS mode 248 cps (10 cpi)

1 by 64 nozzles

Approximately 500 pages (normal mode)

9K

Specifications Graphics - 2

Graphics

Resolution

360 dpi (at best mode)

Specifications Paper Handling - 3

Paper Handling

Paper

Envelopes

Transparencies

Size: LTR, LGL, A4
Weight: 16–24 lb.
Capacity: 100 sheets (A4, LTR)

Size: Commercial number 10 size only (4.1 in. by 9.5 in)
Capacity: 10 envelopes

Coated transparencies, or most inkjet transparencies

Specifications Ink Cartridges - 4

Ink Cartridges

Type

Ink Color

Ink Amount

Life

Ink cartridge

Black

Approximately 28 g (per cartridge)

Approximately 500 pages

Specifications Environmental - 5

Environmental

Acoustic Noise Level

Temperature

Humidity

Approximately 40 dB (reference level)

41–95° F (5–35° C)

10–90% (no condensation)

Specifications Electrical - 6

Electrical

Power Source

Power Consumption

U.S./Canada: 120 VAC, 60 Hz, 0.36 A
U.K./Australia: 240 VAC, 50 Hz, 24 W
Europe: 220 VAC, 50 Hz, 24 W

48 W maximum

Specifications Physical - 7

Physical

Dimensions

Weight

Height: 6.8 in. (173 mm)
Width: 13.7 in. (347 mm)
Depth: 7.6 in. (193.5 mm)

Approximately 6 lb. (3 kg)

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Troubleshooting

StyleWriter II

Troubleshooting General/ - 1

General

The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)

If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.

For additional assistance, contact Apple Technical Support.

Troubleshooting Symptom Charts /Preliminary Checks - 2

Symptom Charts

Preliminary Checks

Computer cannot find
printer

No lights or
movement

Print quality
problems

1 Verify that StyleWriter II driver is installed.
2 Verify that Chooser and Control Panel settings are correct.
3 Verify that serial cable is connected.
4 Replace serial cable.

1 Verify that printer is turned on and plugged into wall socket.
2 Replace fuse.

1 Verify that paper is correct weight.
2 Purge ink cartridge.
3 Replace ink cartridge.
4 Replace printer.

Troubleshooting Symptom Charts /Preliminary Checks - 3

Mechanical problems 1 Verify that paper is correct weight.

2 Clear paper jam.
3 Verify that cut sheet feeder aligns with printer.
4 Replace printer.

Troubleshooting Symptom Charts /Status Light - 4

Status Light

No status lights 1 Replace fuse.

2 Verify that operation cable is securely connected to logic

board.

3 Replace printer.

Error light on 1 Printer is out of paper; add paper.

2 Check for paper jam; remove jam and then press power

switch.
3 Check for carriage jam.
4 Replace printer.

Troubleshooting Symptom Charts /Printing - 5

Printing

No printing 1 Verify that interface cable between printer and computer is

tightly connected.
2 Make sure printer is selected in Chooser.
3 Purge ink cartridge.
4 Replace ink cartridge.
5 Verify that right-margin sensor is seated correctly.
6 Replace printer.

Garbled printing 1 Verify that interface cable between printer and computer is

tightly connected.
2 Purge ink cartridge.
3 Replace ink cartridge.
4 Replace printer.

Troubleshooting Symptom Charts /Printing - 6

Overprinting 1 Verify that program being used is set for correct line

spacing and line length.
2 Verify that correct printer driver is installed.
3 Replace printer.

Image too light or too dark

White lines in printing

1 Purge ink cartridge.
2 Use 16–24 lb. cotton bond paper.
3 Verify that forms thickness lever is set correctly (up for

standard paper and down for envelopes, transparencies,

labels, and heavy paper).
4 Replace ink cartridge.

1 Purge ink cartridge.
2 Replace ink cartridge.
3 Replace printer.

Troubleshooting Symptom Charts /Printing - 7

Page prints off center; images are out of place

Ink appears on back of paper

Image wavy, splotchy, or distorted

1 Use 16–24 lb. cotton bond paper.
2 Verify that sheet feeder holds no more than 50 sheets.
3 Verify that paper is inserted properly.
4 Verify that margins in document and paper size in Page Setup

are set correctly.
5 Replace printer.

1 Clean platen with soft, dry cloth.
2 Clean platen rollers.
3 Replace printer.

1 Purge ink cartridge.
2 Replace ink cartridge.
3 Replace printer.

Troubleshooting Symptom Charts /Carrier Movement - 8

Carrier Movement

Erratic carrier motion

Power light is on; carrier does not move

Printer does not
perform self-test;
ready light is on

Carrier grinds, hums loudly, or locks

Replace printer.

1 Make sure carrier area is clear of obstructions.
2 Replace printer.

Replace printer.

1 Verify that right-margin sensor is seated correctly.
2 Replace printer.

Troubleshooting Symptom Charts/Paper Feed - 9

Paper Feed

No paper feed 1 Verify that cut sheet feeder aligns with printer.

2 Release paper pressure plate on cut sheet feeder.
3 Make sure paper path is clear of obstructions.
4 Replace printer.

Grinding during paper feed

1 Make sure paper path is clear of obstructions.
2 Verify that forms thickness lever is set correctly (up for

standard paper and down for envelopes, transparencies,

labels, and heavy paper).
3 Verify that cut sheet feeder aligns with printer.
4 Replace printer.

Troubleshooting Symptom Charts /Paper Feed - 10

Paper feed difficulties: binding, tearing

Envelope feed problems

1 Verify that forms thickness lever is set correctly (up for

standard paper and down for envelopes, transparencies,

labels, and heavy paper).
2 Make sure paper path is clear of obstructions.
3 Verify that paper is inserted properly.
4 Use 16-24 lb. cotton bond paper.
5 Verify that cut sheet feeder aligns with printer.
6 Replace printer.

1 When printing envelopes: (a) adjust paper thickness lever,

(b) do not run cut sheets and envelopes in same print job,

and (c) reset paper thickness lever when finished printing

envelopes.
2 Replace printer.

Troubleshooting Symptom Charts /Miscellaneous - 11

Miscellaneous

Operations panel buttons don’t work

Software-specific problem

1 Verify that operations panel cable is securely connected to

logic board and operations panel.
2 Replace printer.

1 Verify that software is known-good.
2 Verify that software is compatible with TrueType fonts.

(Check your software application manual.)

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T ak e Apart

StyleWriter II

Take Apart Covers - 1

Covers

No preliminary steps are
required before you begin
this procedure.

Review the ESD precautions
in Bulletins/Safety.

Caution:

excessive force to release a
latch or tab.

Note:

the removal of all the covers
on the printer.

Do not use

This procedure covers

Take Apart Covers - 2

Front Access Cover

1

Note:

The front access
cover is held in place by
two arms that function
as hinges. Plastic tabs at
the end of the arms fit
into knobs on the inside
of the upper case.

2 Open the front access

Arm

Arm

cover.

3 Press the end of each

arm inward and free the
arm tabs from the
upper case.

Front Access Cover

4 Lift off the front access

cover.

Take Apart Covers - 3

Upper Case

Upper Case

1 Release the right side

latch and lift the upper
case a short distance.
Repeat for the left side
latch and remove the
case.

Latch

Take Apart Covers - 4

Output T ray Assembly

1 Pull out the tray until

the two tabs rest against
the stops. Press down
and remove the tray.

0utput Tray

Take Apart Covers - 5

Rear Cover

Rear Cover

Top Latch

Bottom Latch

1 Press out the two latches

on the bottom of the
printer and press up on
the rear cover.

2 Release the two latches

on the top of the printer.

3 Lift up and remove the

rear cover.

Take Apart Covers - 6

Cut Sheet Feeder Cover

Cut Sheet Feeder

1 Press in the front latch

Side Latch

Front Latch

Front Latch

and release the side
latch.

2 Pull back and remove the

cover.

Take Apart Covers - 7

Paper Support

Paper Support

1 Pull out the paper

support until it rests
against the stops.

2 Push the support

forward and disconnect
the latches.

3 Slide out the paper

support.

Take Apart Covers - 8

Bottom Cover

1 Using a screwdriver,

push out the two front
latches.

2 Pull up and remove the

bottom cover.

Front
Latch

Bottom Cover

Front Latch

Take Apart Covers - 9

Replacement Note:

sure the bottom cover
circular tabs fit into the
proper position in the
printer frame.

Make

Take Apart Covers - 10

Latch

On/Off Button

Replacement Note:

Make
sure the latch on the
upper case engages the
on/off button on the logic
board.

Take Apart Cut Sheet Feeder - 11

Cut Sheet Feeder

Before you begin, remove
covers.

Review the ESD precautions
in Bulletins/Safety.

Cut Sheet Feeder

Caution:

on your hands or clothes.
Although the ink is water
soluble, it contains dyes that
will stain.

Do not get the ink

Take Apart Cut Sheet Feeder - 12

1 Using a Phillips

screwdriver, remove
the two screws that
secure the cut sheet
feeder to the printer.

2 Press in the latch and

remove the cut sheet

Alignment Pin

Latch

feeder.

Replacement Note:

Make
sure the alignment pins
on the cut sheet feeder
are aligned with the
printer frame.

Take Apart Roller and Spring - 13

Roller and Spring

Before you begin, remove
front cover.

Review the ESD precautions
in Bulletins/Safety.

Front Cover

Take Apart Roller and Spring - 14

1 Push the roller forward

slightly.

2 Carefully lift up and

remove the roller and
spring.

Take Apart Cut Sheet Feeder Roller - 15

Cut Sheet Feeder Roller

Before you begin, remove
the following:

• Covers

• Cut sheet feeder

Review the ESD precautions
in Bulletins/Safety.

Cut Sheet Feeder

Roller

Take Apart Cut Sheet Feeder Roller - 16

Roller

Caution:

When the roller
is removed, the feeder
gear is loose. Remove the
roller slowly so that the
gear will not fly off.

1 Press in the two latches

on the cut sheet feeder
roller and push out the
roller.

2 Remove the gear.

3 Lift up on one end of the

roller and remove the
other end from the
mounting hole.

Take Apart Cut Sheet Feeder Roller - 17

Line/Notch

Line/Notch

Replacement Note:

Align
the notch on the upper
gear with the upper line
on the cut sheet feeder.
Align the notch on the
lower gear with the
lower line on the cut
sheet feeder.

Take Apart Carriage Assembly - 18

Carriage Assembly

Before you begin, remove
the following:

• Covers

• Cut sheet feeder

Review the ESD precautions
in Bulletins/Safety.

Carriage Assembly

Caution:

print nozzles from clogging,
do not touch or wipe them.

To prevent the

Take Apart Carriage Assembly - 19

1 Disconnect connector

CNH from the logic
board.

Connector CNH

Take Apart Carriage Assembly - 20

2 Remove the plastic

ribbon cable and cable
holder.

Replacement Note:

sure the ribbon cable
holes are mounted on the
two tabs on the inside of
the ribbon cable holder.

Make

Take Apart Carriage Assembly - 21

3 Press in the two latches.

4 Push up and remove the

carriage release clip.

Carriage Release Clip

Latch

Latch

Take Apart Carriage Assembly - 22

5 Carefully remove the

shaft clips from each
side of the carriage
assembly.

Shaft Clip

Take Apart Carriage Assembly - 23

6 Move the carriage to the

far right and disconnect
the carriage from the

Carriage Guide

carriage guide.

Caution:

Do not remove
or loosen the two screws
on top of the carriage
guide. Loosening or
removing these screws
will cause the carriage
to go out of alignment.

Take Apart Carriage Assembly - 24

7 Using a flat-blade

screwdriver, carefully
press in the idler roller
and disconnect the
carriage belt.

Take Apart Carriage Assembly - 25

8 Hold the carriage

assembly and push back
the carriage shaft.

9 Slide out the carriage

shaft.

Take Apart Carriage Motor - 26

Carriage Motor

Carriage

Motor

Before you begin, remove
the following:

• Covers

• Cut sheet feeder

Review the ESD precautions
in Bulletins/Safety.

Take Apart Carriage Motor - 27

1 Disconnect connectors

CNH and CNCR from the
main board.

Connector

CNCR

Connector CNH

Take Apart Carriage Motor - 28

2 Using a flat-blade

screwdriver, press in
the idler roller and
disconnect the carriage
belt.

Take Apart Carriage Motor - 29

3 Using a Phillips

screwdriver, remove
the two mounting
screws.

4 Lift up and pull out the

carriage motor.

Take Apart Eject Roller - 30

Eject Roller

Before you begin, remove
covers.

Review the ESD precautions
in Bulletins/Safety.

Eject Roller

Take Apart Eject Roller - 31

1 Grasp one end of the

roller, press it firmly
to the side, and snap the
roller out of the
mounting holes.

Take Apart Fuse - 32

Fuse

Before you begin, remove
the following:

• Covers

• Cut sheet feeder

Review the ESD precautions

Fuse

in Bulletins/Safety.

Take Apart Fuse - 33

1 Remove the fuse cover

and replace the fuse.

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Exploded V ie w

StyleWriter II

Exploded View 1

Whole Unit
110V 661-0785
220V 661-1010

Rear Cover
922-0184

Front Cover

922-0186

Carriage

Motor

922-0195

Eject Roller

922-0191

Carriage Belt

922-0193

Carriage Unit

922-0194

Feet, Bottom

922-0182

Output Tray

922-0187

Chassis*

Upper Case
Cover
922-0185

Cut Sheet

Feeder

Cover

922-0188

Paper
Support
922-0189

Cut Sheet
Feeder
Roller
922-0192

Carriage Release Clips
922-0197

Clip, Shaft
922-0196

Fuse
125 V 922-0180
250 V 922-0181

BottomCase
922-0198