Apple Studio Display 21 Service Manual
K
Service Source
Studio Display (21" CRT, 19.8"
viewable image size)
K
Service Source
Basics
Studio Display (21" CRT, 19.8"
viewable image size)
Basics Overview - 1
Overview
The Studio Display (21"
CRT, 19.8" viewable image
size) supports screen
resolutions ranging from
640 x 480 at 60 Hz to 1600
x 1200 at 85 Hz.
The Studio Display (21"
CRT) complies with TCO 99
as certified by the Swedish
Confederation of
Professional Employees to
meet global safety tests and
energy-saving features.
Basics Overview - 2
Features
Features of the Studio Display (21" CRT) include
• 21-inch (19.8-inch diagonal viewable image size) Sony
Trinitron CRT
• 0.25/0.27 mm variable aperture grille pitch
• four USB ports for high-speed USB devices
• horizontal scan rate of 31.5–106 kHz
• multiple resolutions
• translucent plastic housing and tripod stand
• user controls for brightness, contrast, and the Monitors
& Sound control panel
• compatibility with USB-based, 1999-model Power
Macintosh G3 or Power Mac G4 computers (refer to
“Extended Compatibility for Service” in this chapter for
more details on compatibility)
• Energy Star compliance
Basics Overview - 3
The front panel of the
display includes the
following controls:
• power button
• brightness increase and
Power Button
decrease
• contrast increase and
decrease
• control panel launcher
button
Control Panel Launcher Button
The control panel launcher
Contrast Decrease Button
Contrast Increase Button
Brightness Increase Button
Brightness Decrease Button
button opens the Monitors &
Sound control panel window.
Basics Repair Issues - 4
Repair Issues
Caution:
weighs 77 pounds (35 kg). Use caution when lifting or
moving the display. To move it, lift it by the hand grips on
the bottom of the display. It is recommended that two people
lift the monitor together.
The new exterior design features of this display include a
two-color translucent housing, a tripod monitor stand, and a
VGA-style video cable with a VGA-to-Macintosh adapter.
Out of the box, the Studio Display (21" CRT)
Basics Repair Issues - 5
Protecting the Translucent Housing
Important:
translucent plastic, surface scratches can be more visible
than on a standard plastic housing. To avoid cosmetic damage
and protect the housing during service procedures, please
keep in mind the following precautions:
• Use a protective pad that is clean and free of debris
whenever you service the display.
• Use caution working with metal tools to avoid scratching
the housing.
• Before placing the display face down on a book or ream of
paper, ensure the surface provides protection from
scratches.
Because the housing of this monitor is made of
Basics Repair Issues - 6
New Tripod Stand Safety Tips
Because this is a new design, keep in mind the following:
•
Caution:
and right sides of the display. Never lift the display by
the tripod stand.
•
Caution:
pushing or pulling the stand legs. The tripod stand is
subject to cracking or breakage if mishandled.
±
•
surface, ensure that all three legs on the tripod stand
contact the surface. If one of the legs is too close to the
table edge, the weight of the monitor could cause the
display to fall off the edge.
Lift the display by the hand grips under the left
Do not adjust the position of the monitor by
Warning:
When placing the monitor on a table
Basics Repair Issues - 7
VGA-to-Macintosh Adapter
The connector on the display cable is a VGA video connector.
To ensure the proper connection to your computer or video
card, click the icon Update.pdf for instructions on using the
VGA-to-Macintosh adapter that comes with the Studio
Display (21" CRT).
Basics Repair Issues - 8
Extended Compatibility for Service
This Studio Display (21" CRT) works with USB-based,
1999-model Power Macintosh G3 or Power Mac G4
computers. These configurations are still the only approved
configurations for customers using this display. However,
Apple-authorized service providers may service the display
using the following PCI-based Power Macintosh computers,
running Mac OS 8.5 or later, with a third-party Keyspan
USB card installed in the PCI slot:
• Power Macintosh 4400
Find out about the Keyspan
USB card at:
http://www.keyspan.com
• Power Macintosh 6500
• Power Macintosh 7200
• Power Macintosh 7250
• Power Macintosh 7300
• Power Macintosh 7350
• Power Macintosh 8500
• Power Macintosh 8550
Basics Repair Issues - 9
• Power Macintosh 8600
• Power Macintosh 9600
• Power Macintosh 9650
To properly set up the display to work with one of the listed
Power Macintosh computers, follow these steps:
1 Confirm that the computer has at least 2 MB VRAM
(required to enable all screen resolutions).
2 Install the Keyspan USB card in the PCI expansion slot.
3 Perform a clean install with Mac OS 8.5 or later.
4
Important:
screen, open the Energy Saver control panel and set the
system sleep mode to Never.
5 Install USB driver 1.1 or later (called Mac Installer)
from the disc that comes with the Keyspan USB card.
To avoid a system “freeze” with a blank
Basics Repair Issues - 10
6 Install Apple Displays Software 1.7.1 or later.
7 Restart system and verify that USB ports are working.
Basics Repair Issues - 11
USB Display Service Utility, version 2.1.2
In February 2000 version 2.1.2 of the USB Display Service
Utility was introduced. The main difference between this
version and earlier versions is the addition of PowerBook
(FireWire) compatibility.
Important:
Service Utility. To avoid loss of data, use only the latest
version of the USB DSU. Refer to the Read Me file for more
information. You can access the Read Me file and the latest
version of the USB Display Service Utility from the Service
Diagnostics page from Service Source Online.
±
Warning:
download setup parameters, refer to “When the Second
Display is a PowerBook (FireWire)” in the Adjustments
chapter. You must follow that procedure to avoid loss of data
or functionality.
Destroy previous versions of the USB Display
If you plan to use a PowerBook (FireWire) to
Basics Repair Issues - 12
Apple Displays Software, version 1.8
In August 1999 version 1.8 of the Apple Displays Software
was released. One of the main differences from previous
versions (1.7.1 and earlier) is the name of a control panel.
The Monitors & Sound control panel (in versions 1.7.1 and
earlier), used for some screen adjustments, is now called
the Monitors control panel in version 1.8 and later. The
features of the Monitors control panel are the same as the old
Monitors & Sound control panel, except audio controls now
have their own separate Sound control panel.
References in this manual that previously specified the
Monitors & Sound control panel, now specify the Monitors
control panel.
Basics Repair Issues - 13
New Housing Color
In August 1999, a new
version of the Studio Display
(21" CRT) was introduced.
The display performance and
internal circuitry remains
the same as the original
version. However, the new
version offers a new housing
color.
Basics Repair Issues - 14
Unlike the original colors of
translucent blue and white,
the new version of the
display is translucent
graphite and white.
Important:
parts (rear housing, bottom
housing with colored control
panel buttons, intermediate
bezel, front bezel, product
ID label, and USB label)
should be exchanged like for
like.
The following table shows
the Apple part numbers for
the housing parts that differ
The housing
Basics Repair Issues - 15
by color. Finished goods number M6204LL/A represents the
original blue and white version; M6204LL/B represents
the new graphite and white version.
Part Name M6204LL/A M6204LL/B
Rear housing 922-3681 922-3914
Bottom housing 922-3723 922-3917
Intermed. bezel 922-3726 922-3916
Front bezel 922-3725 922-3913
Product ID label 922-3756 922-3918
USB label 922-3757 922-4055
In addition, a button panel kit (076-0805) contains one of
each color of the button control panel (brightness and
contrast buttons).
Basics Repair Issues - 16
New Version of CRT/Video Board
In November 1999, a new version of the CRT/video board
was released. The new version was necessary to handle a
discontinuation of a board component. Adding a different
manufacturer’s component required a somewhat different
board layout.
Important:
not backward compatible with Version 1 (Apple part
number 661-2116). Before replacing a CRT/video board,
you must verify its version and exchange boards like for
like.
For details on identifying the two boards, refer to the section
“Two Versions of the CRT/Video Board” in the
Troubleshooting chapter.
Version 2 (Apple part number 661-2231) is
Basics U.S. Repair Strategy - 17
U.S. Repair Strategy
The Studio Display (21" CRT) can be serviced by AppleAuthorized Service Providers (AASPs). For those repairs
that cannot be performed by the AASP (such as CRT repair/
replacement), the service facilitation process is in place.
Parts
To order replacement parts, use the AppleOrder system and
refer to Studio Display (21" CRT) in the “Service Price
Pages.” Large businesses, universities, and K-12 accounts
must provide a purchase order on all transactions, including
orders placed through the AppleOrder system.
Service providers not enrolled in AppleOrder may fax their
orders to Service Provider Support (512-908-8125) or
mail them to the following address:
Basics U.S. Repair Strategy - 18
Apple Computer, Inc.
Service Provider Support
Mail Stop 212-SPS
2323 Ridgepoint Drive
Austin, TX 78754
Ordering
Apple Service Providers planning to support the Studio
Display (21" CRT) may facilitate service by calling 800919-2775.
For more details on this facilitation process, please refer to
the Facilitation Process in the archived service notices
section of the Service Source CD. (Open the Notices Archive
folder at the top level of the Main CD. The complete path is
Notices Archive: Service Notices Archive: Service Source
Startup: Service Information: Notices: Service Notices:
Archived List: Facilitation Process.)
Basics U.S. Repair Strategy - 19
If you have further questions, please call Service Provider
Support at 800-919-2775 and select option 1.
Warranty and AppleCare Protection Plan
The Studio Display (21" CRT) is covered under the Apple
One-Year Limited Warranty. The AppleCare Protection Plan
is also available for this product. Service Providers are
reimbursed for warranty and AppleCare Protection Plan
repairs facilitated for this display. For pricing information,
refer to “Service Price Pages.”
Basics Canada Repair Strategy - 20
Canada Repair Strategy
The service strategy for the Studio Display (21" CRT) is
module replacement. However, sometimes replacing modules
may not resolve the issue. For those issues, whole-unit
replacements are available. To limit “no fault found”
returns on the unit, please use the following procedure when
you require a whole-unit replacement:
1 Troubleshoot the unit to ensure the problem is not with
the software or with the computer.
2 After confirming the issue is with the display, refer to
Service Source Online or the Service Price Pages to
order the modules necessary to repair the display.
3 If the module necessary is not available, or you require a
whole-unit replacement, call Technical Service
Provider Support (TSPS) at 1-800-217-9517. Have
Basics Canada Repair Strategy - 21
your 10-digit service account number (beginning with
61) ready. Be prepared to explain the issue, your
troubleshooting steps, and the display's serial number to
the TSPS phone agent.
4 After verifying the troubleshooting you've performed,
the TSPS phone agent will authorize the repair by giving
you the whole-unit service replacement part number,
and a Vantive case number.
5 Use AppleOrder to place the order for the whole-unit
service replacement by manually populating the Part
Number field with the part number given to you by the
TSPS. Then mark the order for review, and put the
Vantive case number in the Comments field. Failure to do
so will result in your order being declined.
6 When you receive the whole-unit service replacement,
return the old display as you would any service module.
K
Service Source
Specifications
Studio Display (21" CRT, 19.8"
viewable image size)
Specifications Introduction - 1
Introduction
Specifications information for the Studio Display (21" CRT) can
be found in the Spec Database, which you can access in one of three
ways:
• Launch it directly by double-clicking the Apple Spec Database
runtime alias at the top level of the Main Service Source CD.
• Select “Apple Spec Database” from the Service Source dropdown main menu.
• Click the Acrobat toolbar icon for the database, which is near
the right end of the toolbar with the letters “SP.”
Features
Exceptional display quality
• 21-inch (19.8-inch viewable image size) Sony
Trinitron CRT
• Aperture grille technology for vivid colors and
sharp text
• Vertically flat screen for reduced glare
Stunning design
• Elegant translucent case that matches Apple’s latest
Power Macintosh G3 computers
• Storage space under the display for your keyboard
• Four-port USB hub for connecting peripherals
Built-in color calibration
• Uses industry-standard ColorSync color
management technology
• Ensures consistent, accurate color over the lifetime
of the monitor
• Saves production time by creating accurate output
with fewer trials
Easy access to powerful software controls
• Single-button access to the familiar Macintosh
Monitors & Sound control panel
• Intuitive control over all screen adjustments
Color is indispensable to today’s computer applications, whether you’re producing magazines,
creating business presentations, or designing multimedia materials.
The Apple Studio Display with ColorSync technology is an uncompromising monitor that
provides accurate color for every situation. It combines lifetime color calibration with outstanding visual performance and a stunning appearance—all for little more than competitive
monitors without those features.
The first thing you’ll notice about this Apple Studio Display is its striking appearance. Its elegant
translucent enclosure and sleek design complements Apple’s newest Power Macintosh G3
systems and is also highly functional. It includes a four-port Universal Serial Bus (USB) hub, and
its unique stand has room underneath to store your keyboard.
The Apple Studio Display with ColorSync technology uses a 21-inch (19.8-inch viewable image
size) Trinitron CRT to deliver vivid colors and sharp text. The cylindrical design of this CRT
creates a vertically flat screen that minimizes glare. The end result is a monitor that’s a pleasure
to view and to work with.
But the most important feature of the Apple Studio Display with ColorSync technology is its
superior color accuracy—and its ability to maintain that accuracy over its lifetime. Using a
patented internal measurement system, the monitor adjusts its electron beam as time passes to
maintain the precise calibrations made at the factory. It can also compensate for changes in the
ambient light. And because it stores its own ColorSync profiles, it can exchange accurate color
information with the other devices in your production process, creating color consistency that
directly translates into fewer trial-and-error stages when you output color documents.
The Apple Studio Display makes it easy to meet your specific needs and to compensate for
changes in environmental conditions. A button on the display brings up the familiar Macintosh
Monitors & Sound control panel on your computer, giving you powerful yet intuitive software
control over all screen adjustments.
With its large screen, crisp Trinitron performance, ready-to-use USB ports, built-in color
calibration, and elegant design, the Apple Studio Display with ColorSync technology is the
complete monitor for demanding applications.
Apple Studio Display with
ColorSync Technology
2
Ordering Information
Apple Studio Display with
ColorSync technology
Order No. M6204LL/A
• Apple Displays software
• VGA-to-Macintosh adapter
• Power cord
• Ambient light tool
• User’s setup guide
• Limited warranty
For More Information
For more information about this product, or to find out
where to buy Apple products, visit www.apple.com
on the World Wide Web or call 1-800-538-9696.
To purchase this product from the Apple Store, go
to www.apple.com/store.
Apple stands behind its products with world-class
service and support. Offering quality parts, extended
hardware service options, phone support, and support
via the Internet, we provide you with support choices
that meet your needs. For more information, visit
www.apple.com/support.
Technical Specifications
Picture tube
• 21-inch (diagonal) Trinitron CRT
• 19.8-inch (diagonal) viewable image size
• Variable, superfine 0.25- to 0.27-mm aperture
grille pitch
Resolutions and refresh rates*
• 640 by 480 pixels at up to 85 Hz
• 800 by 600 pixels at up to 85 Hz
• 832 by 624 pixels at up to 75 Hz
• 1,024 by 768 pixels at up to 85 Hz
• 1,152 by 870 pixels at up to 75 Hz
• 1,280 by 1,024 pixels at up to 85 Hz
• 1,600 by 1,200 pixels at up to 85 Hz
Scanning rates
• 31 to 107 kHz (horizontal)
• 48 to 120 Hz (vertical)
User controls (hardware and software)
• Power on/off
• Brightness
• Contrast
• Horizontal size and centering
• Vertical size and centering
• Convergence
• Rotation
• Pincushion
• Keystone
• Parallelogram
• Bow
• Geometry corner correction
• Separate four-corner beam landing correction
• Overscan
• Degauss
Color controls
• Internal calibration system
• Gamma curve adjustment
• Completely variable white-point selection
(4,100K to 9,300K)
• Designed for optimal reproduction of PANTONE colors
Screen treatment
• High-contrast, antireflective, antistatic coating
Connectors and cables
• 15-pin mini D-Sub VGA connector
• VGA-to-Macintosh adapter
• Four-port USB hub
Electrical requirements
• Line voltage: 90V to 264V AC
• Frequency: 47 to 63 Hz, single phase
• Power: 180W (maximum) when operating; less than
30W in standby mode; less than 5W when computer
is in energy-saver mode
Agency approvals
• MPR II
• CE Mark
• EPA ENERGY STAR compliant
• IEC 950
• UL1950
• CSA 950
• EN60950
• NUTEK
• TCO 99
• FCC Part 15 Class B; DOC Class B
Environmental requirements
• Operating temperature: 50° to 104° F (10° to 40° C)
• Storage temperature: 32° to 140° F (0° to 60° C)
• Operating humidity: 20% to 95% noncondensing
• Storage humidity: 5% to 95% noncondensing
• Operating altitude: 0 to 10,000 feet (0 to 3,048 m)
Size and weight
• Height: 22.3 inches (56.6 cm)
• Width: 20.1 inches (51.1 cm)
• Depth: 21.7 inches (55.0 cm)
• Weight: 77 pounds (35 kg)
System requirements
• The new Power Macintosh G3 computer with
built-in USB
• Mac OS 8.0 or later
* Not all computer models and configurations are capable of driving the
monitor to the highest display format it supports.
Specification Sheet
Apple Studio Display with ColorSync Technology
Apple Computer, Inc.
1 Infinite Loop
Cupertino, CA 95014
(408) 996-1010
www.apple.com
© 1999 Apple Computer, Inc. All rights reserved. Apple, the Apple logo, ColorSync, Mac, Macintosh, and Power Macintosh are trademarks of Apple
Computer, Inc., registered in the U.S. and other countries. The Apple Store is a trademark of Apple Computer, Inc. PANTONE is a registered trademark of
Pantone, Inc. Trinitron is a trademark of Sony Corporation, registered in the U.S. and other countries. Other product and company names mentioned herein
may be trademarks of their respective companies. Mention of non-Apple products is for informational purposes only and constitutes neither an endorsement
nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of these products. All understandings, agreements,
or warranties, if any, take place directly between the vendors and the prospective users. Product specifications are subject to change without notice.
January 1999 L03536B
Nothing works and looks better with a new Power Macintosh
G3 computer than an Apple Studio Display with ColorSync
technology (sold separately).
Features
Exceptional display quality
• 21-inch (19.8-inch viewable image size) Sony
Trinitron CRT
• Aperture grille technology for vivid colors and
sharp text
• Vertically flat screen for reduced glare
Stunning design
• Elegant translucent case that matches Apple’s new
Power Mac G4 computers
• Storage space under the display for your keyboard
• Four-port USB hub for connecting peripherals
Built-in color calibration
• Uses industry-standard ColorSync color
management technology
• Ensures consistent,accurate color over the lifetime
of the monitor
• Saves production time by creating accurate output
with fewer trials
Easy access to powerful software controls
• Single-button access to the familiar Macintosh
Monitors & Sound control panel
• Intuitive control over all screen adjustments
Color is indispensable to today’s computer applications, whether you’re producing magazines,
creating business presentations, or designing multimedia materials.
The Apple Studio Display with ColorSync technology is an uncompromising monitor that
provides accurate color for every situation. It combines lifetime color calibration with outstanding visual performance and a stunning appearance—all at a competitive price.
The first thing you’ll notice about this Apple Studio Display is its striking appearance. Its elegant
translucent enclosure and sleek design complement Apple’s new Power Mac G4 systems and
are also highly functional. The display includes a four-port Universal Serial Bus (USB) hub, and
its unique stand has room underneath to store your keyboard.
The Apple Studio Display with ColorSync technology uses a 21-inch (19.8-inch viewable image
size) Trinitron CRT to deliver vivid colors and sharp text. The cylindrical design of this CRT
creates a vertically flat screen that minimizes glare. The end result is a monitor that’s a pleasure
to view and to work with.
But the most important feature of the Apple Studio Display with ColorSync technology is its
superior color accuracy—and its ability to maintain that accuracy over its lifetime. Using a
patented internal measurement system, the monitor adjusts its electron beam as time passes to
maintain the precise calibrations made at the factory. It can also compensate for changes in the
ambient light. And because it stores its own ColorSync profiles, it can exchange accurate color
information with the other devices in your production process, creating color consistency that
directly translates into fewer trial-and-error stages when you output color documents.
The Apple Studio Display makes it easy to meet your specific needs and to compensate for
changes in environmental conditions. A button on the display brings up the familiar Macintosh
Monitors & Sound control panel on your computer, giving you powerful yet intuitive software
control over all screen adjustments.
With its large screen, crisp Trinitron performance, ready-to-use USB ports, built-in color
calibration, and elegant design, the Apple Studio Display with ColorSync technology is the
complete monitor for demanding applications.
Ap ple Stu dio Displa y with
ColorS ync Technology
2
Ordering Information
Apple Studio Display with
ColorSync technology
Order No. M6204LL/B
• Apple Displays software
• Power cord
• Ambient light tool
• User’s setup guide
For More Information
For more information about this product, or
to find out where to buy Apple products, visit
www.apple.com/products on the World Wide
Web or call 800-538-9696.To purchase
this product from the Apple Store,go to
www.apple.com/store.
Apple stands behind its products with worldclass service and support. Offering quality parts,
extended hardware service options, phone support,
and support via the Internet, we provide you with
support choices that meet your needs. For more
information, visit www.apple.com/support.
Technical Specifications
Picture tube
• 21-inch (diagonal) Trinitron CRT
• 19.8-inch (diagonal) viewable image size
• Variable,superfine 0.25- to 0.27-mm aperture
grille pitch
Resolutions and refresh rates
• 640 by 480 pixels at up to 85 Hz
• 800 by 600 pixels at up to 85 Hz
• 832 by 624 pixels at up to 75 Hz
• 1,024 by 768 pixels at up to 85 Hz
• 1,152 by 870 pixels at up to 75 Hz
• 1,280 by 1,024 pixels at up to 85 Hz
• 1,600 by 1,200 pixels at up to 85 Hz
Scanning rates
• 31 to 107 kHz (horizontal)
• 48 to 120 Hz (vertical)
User controls (hardware and software)
• Power on/off
• Brightness
• Contrast
• Horizontal size and centering
• Vertical size and centering
• Convergence
• Rotation
• Pincushion
• Keystone
• Parallelogram
• Bow
• Geometry corner correction
• Separate four-corner beam landing correction
• Overscan
• Degauss
Color controls
• Internal calibration system
• Gamma curve adjustment
• Completely variable white-point selection
(4,100K to 9,300K)
• Designed for optimal reproduction of PANTONE colors
Screen treatment
• High-contrast,antireflective, antistatic coating
Connectors and cables
• 15-pin mini D-Sub VGA connector
• Four-port USB hub
Electrical requirements
• Line voltage:90V to 264V AC
• Frequency: 47 to 63 Hz, single phase
• Power:180W (maximum) when operating; less than
30W in standby mode; less than 5W when computer
is in energy-saver mode
Agency approvals
• MPR II
• CE Mark
• EPA ENERGY STAR compliant
• IEC 950
• UL1950
• CSA 950
• EN60950
• NUTEK
• TCO 99
• FCC Part 15 Class B; DOC Class B
Environmental requirements
• Operating temperature:50° to 104° F (10° to 40° C)
• Storage temperature:32° to 140° F (0° to 60° C)
• Operating humidity:20% to 95% noncondensing
• Storage humidity:5% to 95% noncondensing
• Operating altitude:0 to 10,000 feet (0 to 3,048 m)
Size and weight
• Height:22.4 inches (56.9 cm)
• Width:22.6 inches (57.4 cm)
• Depth:21.7 inches (55.0 cm)
• Weight:77 pounds (35 kg)
System requirements
• A 1999-model Power Macintosh G3 computer or a
Power Mac G4 computer with built-in USB
• Mac OS 8.5 or later
Specification Sheet
Apple Studio Display with ColorSync Technology
Apple Computer, Inc.
1 Infinite Loop
Cupertino, CA 95014
408-996-1010
www.apple.com
© 1999 Apple Computer, Inc. All rights reserved.Apple, the Apple logo, ColorSync, Mac, Macintosh, and Power Macintosh are trademarks of Apple
Computer,Inc., registered in the U.S. and other countries. The Apple Store and Power Mac are trademarks of Apple Computer, Inc. ENERGY STAR is a U.S.
registered mark. PANTONE is a registered trademark of Pantone, Inc. Trinitron is a trademark of Sony Corporation, registered in the U.S. and other
countries. Other product and company names mentioned herein may be trademarks of their respective companies. Product specifications are subject to
change without notice.
August 1999 L04180A
Nothing works and looks better with a new Power Mac G4
computer than an Apple Studio Display with ColorSync
technology (sold separately).
K
Service Source
Troubleshooting
Studio Display (21" CRT, 19.8"
viewable image size)
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