AASTRA MERIDIAN 9417CW User Manual

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9417CW Installation and User Guide

Meridian 9417CW Important Tips

•

Wait for at least two rings to allow the phone to identify a caller and display the caller’s name and/or number. You will have to subscribe to a Calling Line Identiﬁcation service to take advantage of this feature.

•

If the Handsfree mode (speakerphone) is not working, ensure that you have the Headset option disabled in the options list.

The Meridian 9417CW is able to make and receive calls even during a

•

power failure. Features such as the display and memory keys will not work without power.

To call back local calls fr om the Callers List, be sur e to r emove the ar ea

•

code.

•

To use the Call Waiting Identiﬁcation feature, you must subscribe to a Call Waiting Identiﬁcation service from your local telephone company.

•

Some memory keys may be factory pre-programmed, and cannot be programmed by the user.

Remember that there is a 24 digit limit on the length of numbers and a

•

16 character limit on names.

•

To prevent wobbling, route cords through the telephone stand as outlined in the Installation section of this guide.

•

You can answer Call Waiting by pressing

-2

Table of Contents

Introduction 1 Key Descriptions 2 The Setup and Options lists 3 Basic Installation 4

Connecting the handset cord 4 Connecting the power adaptor 4 Connecting the Line Cord 4 Connecting an optional

fax machine or modem 5 Checking your telephone 6 Desk Mounting 6 Optional Wall Mounting 6 Adjusting the Display 6 The Set Options Key 6

Basic Features 7

Making a call 7 Answering a call 7 Putting a call on hold 7 Switching between two lines 8 Making a Conference call 8 Extension in Use 8 Making a Handsfree call 8 Putting a call on mute 9 Using the Redial List 9 Call Waiting Identiﬁcation 10 Super Call Waiting Identiﬁcation 10 SuperFlash 11 Turning the display of Call Waiting

Identiﬁcation on or off 12 Changing the display language 12 Setting the date and time 13 Turning the ringer on and off 13 Setting ring tone and ringer volume 14 Controlling the ringer volume 14 Controlling the handset volume 14 Controlling the speaker volume 14 Changing the prime line 14

Directory 15

Saving numbers and names to the

Directory 15 Saving active call into the

Directory 15 Saving a memory key entry

to the Directory 16 Entering Names 16 Making a call from the Directory 17

Finding items in the Directory 17 Editing in the Directory 17 Deleting items from the Directory 18

Callers List 19

Using the Callers List 19 Setting up the Callers List 19 Setting the List Mode 19 Finding an item in the Callers List 20 Making a call from the Callers List 20 Editing in the Callers List 21 Saving Callers List numbers to the

Directory or a Memory key 21

Deleting from the Callers List 22

Memory keys 22

Saving numbers and names

into memory keys 22

Saving from the display

into memory keys 23

Saving an active call

into a memory key 23 Labeling the memory keys 23 Making calls from memory keys 24 Editing memory keys 24 Deleting memory keys 24 Saving features in memory keys 25 Using feature keys 25 Saving a feature and light in

memory keys 25 Using FeatureLight keys 26

Advanced Features 27

Adding a timer key 27 Using the Call Timer 27 Deleting a timer key 27 Adding a page key 28 Using the page 28 Deleting a page key 29 Installing the page lines 29 Selecting the dial pad mode 30 Entering area codes 30 Entering Dialing Restrictions 31 The Security Numbers Feature 32 The Fax Switch 33 Incoming Calls 33 Outgoing Calls 33 Setting the Fax Switch 33 Copying the Directory to another

9417CW telephone 34

Table of Contents

Using a headset 34 Selecting the answer mode 35 Extension in use 35

Display messages and lights 36

The Callers List screen 36 Knowing when you have a message 36 Clear Message Waiting 36 Clear the Check Line Cord Message 37

General display messages 37

Callers List display messages 38 Learning about the lights 39 Set indicator light messages 39 Line and Handsfree indicator light

messages 39

Viewing multiple display and light

messages 39

Troubleshooting 40 Index

Introduction

Thank you for purchasing 9417CW telephone. We think you’ll ﬁnd it’s full of exciting features. With a personal Directory and a Callers list, your new two-line telephone is designed to take full advantage of the latest services of fered by your local telephone company.

When you subscribe to services such as Calling Line Identiﬁcation and Call Waiting Identiﬁcation† through your local telephone company, your 9417CW will show you all the caller information you’ll need on its three-line back-lit display. For example, before you even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call Waiting Identiﬁcation information can appear on two telephone extensions at the same time so that someone at either extension can initiate the switch to a Call Waiting call. Your telephone will also tell you how many new callers you have.

You can set up a personal Directory in which you can enter up to 100 names and numbers, and your Callers List will log up to 100 incoming calls. The Options List and Setup List make it easy for you to personalize your telephone, and the back-lit three-line display provides walk-through prompting that makes all of the many features and options ev en easier to customize. Please read on for more information on the many features of your 9417CW.

†

The names of these services may vary from area to area.

Key Descriptions

Backlit Moveable display Light

Left/right arrows Sliding panel Down/up arrows

Number card and lens

Handset Volume bar Dial pad Set Options 6 memory keys

Hold

Line 2

Line 1

Handsfree

Mute

Rls

Redial

Dial

Conference

Link

Save

Delete

The Setup and Options lists

Setup List

0. Change display language 12 0. Set the date and time 13

1. Enable headset 34 1. Select the ring tone 14

2. Enter dialing restrictions 31 2. Select the dial pad mode 30

3. Enter area codes 30 3. Clear message waiting 36

4. Change answer mode 35 4. Change the Callers List 19

5. Set prime line 14 5. Change the list mode 19

6. Add a timer key 27 6. Change the Fax Switch 33

7. Add a page key 28 7. Data transfer 34

8. Security Feature 32 8. Call Waiting ID Display 12

9. Check line cord 37

page Options List page

Basic Installation

Follow the instructions below to install your 9417CW telephone.

Connecting the handset cord Connecting the power adaptor

Attach one end of the handset cord to the handset and the other end to the handset jack.

Connecting the Line Cord when†...

...lines 1 and 2 are on the same line cord

Attach the power adaptor to the base of the telephone where the warning symbol is marked. Connect the power adaptor into the closest electrical outlet.

...lines 1 and 2 are on different line cords

1 2

Insert the line cord in jack 1, as shown by 1 . Insert the other end of the line cord into the wall jack.

†

To determine whether you have two lines on one telephone cord, attach one end of the line cord to jack number 1 and the other end of the line cord to the wall jack. Then plug in the power adaptor and read the display. (If the display prompts you to select a language, choose your language of choice.) If Lines 1 and 2 are on the same line cord, the time and date are shown. If Lines 1 and 2 are on separate line cords, Check line cord appears on the ﬁrst line of the display and Line 2 appears on the second line of the display. If you w ant Line 1 and Line 2 on the same line cord, contact your telephone company .

Insert the ﬁrst line cord in jack 1 as shown by 1 . Insert the second line cord in jack 2 as shown by 2 . Insert the other ends of the line cords into the wall jacks.

Connecting an optional fax machine or modem

Attach the line cord to jack number 2 and the other end to the modem or fax machine. This line cord is not supplied with the telephone.

1 2

To avoid potential electrical shock hazard to personnel or damage to the telephone, use installation procedures. Speciﬁcally, use only 4 conductor modular teledapt plug/cords with this product, and an AC transformer that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:

For North American Markets mains nominal AC voltage 110117V,

Input: 110/117VAC, 50/60Hz, 10W and Output: 16VAC 250mA.

For International Markets mains nominal AC voltage 220-240V,

Input: 220/240VAC, 50/60Hz, 10W and Output: 16VAC 250mA. Substitution of non-approved equipment will void the Aastra Telecom Inc., warranty. For more information about installation and safety concerns, call 1-800-574-1611.

only

the manufacturer-supplied equipment and

Checking your telephone

When you plug in your 9417CW, you may see a message asking you to make a language selection. Follow the directions on the display to select one of the languages.

Your telephone also runs a test to ensure that the line cords are connected properly. If the test fails, the display identiﬁes which line is not connected. Make sure that all connections are fastened securely.

Desk Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

Optional Wall Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

†

Adjusting the Display

Place your 9417CW on a table or hang it on a wall, then adjust the display.

†

We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall mount your 9417CW, use a 20 cm (8”) line cord (not supplied).

Note:

The Ringer Equivalence Number (REN) is 1.4B for the 9417CW telephone. Please

Slide the stand back until it clicks into the locked position.

The Set Options Key

Move the sliding panel over to the right to reveal the Set Options key.

see the base of your telephone or the Regulations sheet for more regulatory and safety information.

Basic Features

Making a call

You can use the 9417CW to simply make a regular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to mak e a regular or predialed call.

To make a regular call: To make a predialed call:

1. Lift the handset or press either

2. Enter the number using the dial pad.

Note

: If you have turned on the live dial pad option, you will not have to lift the handset

or press any buttons after entering the number. Refer to

mode

on page 30.

1. Enter the number using the dial pad.

2. Lift the handset or press either

©, ∂

Selecting the dial pad

When you use

©, ∂

or lift the handset rather than using a line key to make a call, the prime line is automatically selected. The default prime line is Line 1. If you want to change the prime line to Line 2, see

Changing the prime line

on page 14.

Answering a call

To answer a call:

1. Lift the handset, press

or press the key for the line you want to answer.

Calling Line Identification information is sent from the telephone company to your 9417CW telephone between the ﬁrst and second ring (if you subscribe to the Calling Line Identiﬁcation service from your telephone company). Therefore, if you want the telephone number of the incoming call to appear on the display and in the Callers List, you must wait until the information appears on the display before answering the telephone.

If you lift the handset or press ing ﬁrst is automatically answered. To change which line is answered ﬁrst, see

the answer mode

on page 35.

when both lines are ringing, the line that was ring-

Selecting

Putting a call on hold

To put a call on hold and take a call off hold:

1. Make or answer a call.

2. Press

3. To retrieve the call, press

tor light ﬂashes.

Note:

You won’t lose the call if you hang up the handset.

If you don’t retrieve the call within 15 minutes, the call is automatically dropped.

. The display shows that the call is on hold on line x and the line indica-

Note:

The 9417CW automatically releases a call on hold when a person on an extension

telephone on the same line picks up the call. If you don’t hang up the handset after you have put a call on hold and that call is picked up by someone at another exten-

sion, the call is taken off hold but remains connected to your telephone. If this happens, any background noise from your area will be heard by the caller and the person at the other extension.

Switching between two lines

To put a call on hold and make or answer a second call:

1. Make or answer a call on one line.

2. To make or answer a second call on the other line, press the second line key. This automatically puts the original line on hold.

3. To hold one line automatically and speak on the other, press the line keys alternately.

4. To end a call which is not on hold, press

® or hang up.

Making a Conference call

To join two calls in a Conference:

1. Make or answer a call on one of the lines.

2. Make or answer a call on the second line.

3. Once you have callers on both lines, press

Note:

You can speak privately with one particular caller by pressing that caller’s line key .

ç.

This automatically puts the other caller on hold. You can re-establish the conference by pressing

Extension in Use

When you are on a call and someone on an extension telephone picks up the handset, the set indicator light comes on if the person on the extension is using your line. The light remains on and the message Extension in use appears until the person at the other extension hangs up.

When another extension is using a line, the line indicator light for that line (located beside the line key) is illuminated. Line indicator lights let you know if a line is a vailable for you to use. Also see

Extension in use

on page 35.

Making a Handsfree call

You don’t have to use the handset to use your telephone. Instead, you can use Handsfree mode to place a call, or you can switch to Handsfree mode while a call is in progress.

To dial without picking up the handset: To switch to a Handsfree call:

1. Press

2. Enter the number using the dial pad.

3. When the call is over, press

© or ¬. 1. Lift the handset.

2. Dial a number using the dial pad.

®. 3. When the call is answered, press

©.

4. Hang up the handset.

5. When the call is over, press ®.

Putting a call on mute

You can turn off the microphone so that the caller can’t hear you but you can still hear the caller. Muting a call only works when you are in Handsfree mode.

To mute a call:

1. Press

2. Without lifting the handset, make a call.

3. To turn off the microphone, press

4. To speak to your caller, press

5. When the call is over, press

©.

cannot hear you. The light beside muted.

the microphone on or off.

®.

©. You can hear your caller but your caller © ﬂashes. The display shows Microphone

Using the Redial List

The Redial List stores the last ten numbers you dialed. When you press µ, the last number you called appears on the screen. You can scroll through the list to view the other numbers.

To make a call from the Redial List:

1. Press

2. Find the number you wish to call by pressing

3. When the number is displayed, lift the handset or press either

µ. The display shows the last number you dialed.

ª.

©, ∂, or

¬.

Note that if you press µ when the Live dial pad option is turned on, after lifting the handset or after pressing ©

, ∂, or ¬, your telephone automatically dials

the last number in the Redial list without ﬁrst displaying it. There may be times when you want to delete the contents of the Redial List. For example,

if you have dialed a personal number such as a password or your calling card number, you may not want it to appear in the list where anyone can see it.

To delete the Redial List:

1. Press

2. Press

µ. ∑ twice. The entire Redial List is deleted.

Call Waiting Identiﬁcation

Incoming caller's information

†

The 9417CW is capable of displaying Call Waiting Identiﬁcation information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Waiting tone, the Call Waiting information is displayed as shown below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

When you hear the Call Waiting tone, Caller Two's information is displayed.

CALLER TWO

CALLER ONE

555-5678

555-1234

If you decide you want to speak to the new caller , simply press ˚. Y our ﬁrst call will not be disconnected. You may switch between callers as often as you like by pressing ˚. When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means that the caller has hung up. Your second call will be stored in the Callers List even if it is not answered. For more information about stored calls, see Callers

List on page 19 Note: The Call Waiting Identiﬁcation display option must be enabled in order to see the

Call Waiting Identiﬁcation information on the display. Refer to Turning the display of Call Waiting Identiﬁcation on or off on page 12.

Super Call Waiting Identiﬁcation

†

The Super Call Waiting Identiﬁcation feature allows the 9417CW and one other Super Call Waiting Identiﬁcation compatible telephone to display identiﬁcation information about the second call at the same time as shown below.

(Caller One) is displayed.

Extension telephone picks up and also speaks with Caller One.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

>Extension in use



CALLER ONE

Caller One

555-1234



Extension

>Extension in use

CALLER ONE



555-1234



SuperFlash

†

The SuperFlash feature allows either of two telephone extensions to activate the link to a Call Waiting call. When a person at either extension presses ˚, both extensions switch to and speak with the Call Waiting caller as shown in the diagrams below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

Both telephones speak to Caller Two

and see the displayed information.

Extension

CALLER ONE

Caller Two

555-1234

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

Extension telephone picks up

and also speaks with Caller One.

Extension in use

CALLER ONE

555-1234

Extension

Either telephone can press ˚ to speakwith Caller Two.

CALLER ONE 555-1234

Either telephone can press ˚ again to switch back to Caller One.

Calls will not be disconnected when you press ˚. If you wish to return to your ﬁrst caller press ˚ again. The 9417CW and one other SuperFlash-compatible telephone extension will switch between the two callers each time you press ˚. Once you hav e switched to one caller by pressing ˚, you must wait three seconds before you can switch back to the previous caller . When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means that the caller has hung up.

To end a call, ensure you can see that call’s identiﬁcation information (you may have to press ˚), then press ®.

Note: SuperFlash and Super Call Waiting Identiﬁcation only work with SuperFlash and Super Call

Waiting Identiﬁcation-compatible telephones.

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Turning the display of Call Waiting Identiﬁcation on or off

You can choose whether or not Call Waiting Identiﬁcation is displayed on your telephone for Line 1 and Line 2.

To turn Call Waiting on or off:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

6. Press

• to enter the Options list.

ª to scroll to number 8 or press °.

°. ¬.

• to turn the Call Waiting Identiﬁcation feature on or press £ to turn the fea-

ture off.

Note: Turning the display of Call Waiting Identiﬁcation on or off does not turn the feature

itself on or off. When the Call Waiting display is turned off, you will still hear the Call Waiting tone when a Call Waiting call comes in, but the identiﬁcation information for the Call Waiting caller will not appear on your display screen. Contact your local telephone company to subscribe or unsubscribe to Calling Line Identiﬁcation with Call Waiting Identiﬁcation services.

Changing the display language

For changing business requirements, you may wish to change the language of your display messages and prompts.

To change the display language:

1. Press the Set Options key.

2. Press

3. Press

4. Press

5. Use – to scroll to the desired language.

6. Press

7. Press

£ to enter the Setup List. ‚ or –. ‚ to select the language indicated.

• to select the displayed language. ®.

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