AASTRA 4422 User Guide

0 (0)

Dialog 4422 IP Office

IP Telephone for MD Evolution

User’s Guide

EN/LZTBS 102 1953 R81A

Table of Contents

Welcome ..........................................................	5
Important User Information ...............................	7
Introduction to Your Extension ..........................	8
Logging In and Logging off Your Extension	..... 17
Operations for Incoming Calls ........................	22
Operations for Outgoing Calls ........................	26
Operations during a Call .................................	37
Call List ..........................................................	47
Call Forwarding Services ................................	51
Voice Mail Services .........................................	62
Group Services ..............................................	80
More Features of Your Extension ....................	90
Physical Programming of Your Extension ........	96
Programming Your Extension’s Services ......	104
Attendant-Based Services ............................	108
Services Reserved for Attendants .................	114
QSIG-MD Private Network Services .............	123
Installing Your Extension ...............................	127
Your Extension’s Accessories .......................	132
IP Declaration and Start-Up of
Your Extension .............................................	135
Index ............................................................	143
Quick Reference Guide ................................	148

MD Evolution – Dialog 4422 IP Office

Welcome

Welcome to the User’s Guide for the Dialog 4422 IP Office used with the MD Evolution communication system. This includes the MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models.

The features described in this guide relate to version R8.0A or later of the MD Evolution communication system. Certain services may not be available in older system versions and/or may be protected by a software key.

This guide describes services for the MD Evolution communication system as well as the Dialog 4422 IP Office phone, with normal default programming.

In terms of the service rights for your specific extension, there may be some discrepancy in the manner in which your own phone will operate. For more information, or if a problem arises, contact your system administrator.

The latest version of this user guide can be downloaded from: http://www.aastra.com

Notes:

The Dialog 4422 IP Office is an IP telephone that is in compliance with standard H.323; it may only be used with a private branch exchange and a local area network (LAN) that are compatible with this type of telephone.

The Dialog 4422 IP Office is compatible with DHCP (Dynamic Host Configuration Protocol) service for determining the IP addresses for the terminals connected to a LAN.

MD Evolution – Dialog 4422 IP Office

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Aastra´s homepage, Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

Aastra is a registered trademark of Aastra Technologies Limited. All other trademarks mentioned herein are the property of their respective owners.

Warranty

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at: http://www.aastra.com/sdoc.

6	MD Evolution – Dialog 4422 IP Office

Important User Information

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury.

•Follow instructions in the equipment’s user guide or other documentation.

•Always install equipment in a location and environment for which it is designed.

•For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company.

•For mains powered telephones: Avoid placing the telephone’s power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel.

•Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950:1-2003.

•Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.

•Do not insert any object into equipment slots that is not part of the product or auxiliary product.

•Do not disassemble the product. Contact a qualified service agency when service or repair work is required.

•Do not use a telephone (other than cordless type) during an electrical storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

Dialog 4422 Extension Features

1Display

Your extension features a display screen that is 128 x 25 pixels, or 2 lines high x 25 characters wide, depending on the font used. See also the “Display Information” section.

Message 2 Message Key

When your facility uses integrated voice mail, this fixed function key indicates when you have received a message in your mailbox. Pressing this key enables you to directly access your facility’s voice mail. See also the “Voice Mail Services” section.

8	MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

Transfer 3

Ô4

Settings 5

Call-Fwd 6

Call List

Ô8

É9

Transfer Key

This fixed function key transfers a call on your extension between two online calling parties. See also the “Operations during a Call” section.

Line Keys

Your extension features three (3) line keys that enable you to process up to three (3) incoming and outgoing calls simultaneously. The first two keys, L1 and L2, are standardised, multi-usage lines, while L3 is reserved for outgoing calls. See also the “Operations for Incoming Calls”, “Operations for Outgoing Calls”, and the “Operations during a Call” sections.

Settings Key

This fixed function key enables you to access the physical programming of your extension in order to manage its repertory keys, the ring melody and volume, loudspeaker volume, etc. See also the “Physical Programming of Your Extension” section.

Call-Fwd Key

This fixed function key enables you to activate variable call forwarding that was pre-defined on your extension. It also enables you to deactivate or cancel any type of active call forwarding on your extension, pre-defined or defined on a case by case basis. The associated LED indicates your extension’s call forward status. See also the “Call Forwarding Services” section.

Call List Key

This fixed function key enables you to access your extension’s call list – the file that automatically saves all of your extension’s incoming and outgoing calls. The associated LED indicates incoming calls that have not yet been answered nor consulted. See also the “Call List” section.

Programmable Repertory Keys

Your extension features two (2) repertory keys that can be customised for making specific internal or external calls, or for direct access to certain services. See also the “Physical Programming of Your Extension” section.

Mute Key

This key enables you to activate or deactivate your extension’s handset microphone during an ongoing call. It also controls your extension’s silent ringing function. See also the “Operations for Incoming Calls”, and “Operations during a Call” sections.

MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

10Loudspeaker Key

This key enables you to activate or deactivate your extension’s loudspeaker and its amplified listening feature during an ongoing call. Moreover, you are also required to press this key to validate any dialling or programming that takes place on your extension. See also the “Operations for Incoming Calls”, “Operations for Outgoing Calls”, and the “Physical Programming of Your Extension” sections.

11Volume Control Keys

During a call, these two keys control the listening volume on your loudspeaker or handset. When an incoming call is ringing, these keys also control the ring volume for your extension. These also serve as navigation keys when you are programming your extension or consulting the call log file. See also the “Operations during a Call”, “Call List” and “Physical Programming of Your Extension” sections.

12“C” Key (Clear or Erase)

This key ends an incoming or outgoing call, or a current programming function. See also the “Operations for Incoming Calls”, “Operations for Outgoing Calls”, and the “Physical Programming of Your Extension” sections.

13Headset Key

Pressing this key toggles between the handset calling mode and headset operation. There is a headset jack on the underside of your extension. See also the “Your Extension’s Accessories” section.

14Location of the Loudspeaker

For dialling without lifting the handset and speakerphone modes, your extension is equipped with a loudspeaker. See also the “Operations for Outgoing Calls”, and “Operations during a Call” sections

15Handset

Your extension features a speakerphone function.

10	MD Evolution – Dialog 4422 IP Office

ÕÔ

ÔÖ ÔÖ

Introduction to Your Extension

Extension LEDs

Most of your telephone’s fixed function keys, line keys and programmable repertory keys feature an LED.

Each LED indicates the status of a current call or the status of the service associated with the corresponding function key.

Status

Off

Slowly flashing

Meaning

No call is processed on the line key, or the service associated with the function is inactive.

There is a call on the line key, or the service associated with the function is active. For the Call-fwd key, this indicates that the extension’s predefined variable call forwarding for this key is active.

A call is ringing on the line key. For the Call-fwd key, it indicates that a variable call forwarding for the extension, programmed on a case by case basis, is currently active.

Quickly flashing

A call is holding on the line key.

MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

Display Information

The step-by-step instructions displayed on your extension’s screen explain how to use your telephone.

When your extension is inactive, the first line on the screen displays the date and time; the number for the user who is currently signed on to the extension is displayed on the second line.

When applicable, the second line displays different information concerning the activation status of certain services for your extension (also see details to follow).

	15:49 05 jun 2008
CS	GC	405

When you place an internal call, the called party’s name and extension number are displayed on the screen’s second line. Statuses such as free, busy, etc. are displayed on the first line. When you place an external call, the called party’s number and possibly name are also displayed on the second line.

FREE
WESSON Paul	407

In the same way, when you receive a call, the second line displays the caller’s name and number (under the condition that it is connected to an ISDN-type network for an external caller). The first line provides information concerning the way that this incoming call was obtained – directly or by transfer.

TRANSF FROM WESSON P

AASTRA France

77500

During a call, while the caller’s name and number remain displayed on the second line, a new incoming call may also be presented to you on the first line.

MARTIN Vincent	423
WESSON Paul	407

12	MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

	When an internal call is placed from your extension, the screen
	displays the status of the called party as one of the following:
FREE	• The party you are calling is free.
RING	• The party you are calling is already being rung by a third party.
WAIT	• The party you are calling is busy, but your call may be placed on
	camp-on (multi-line extension).
BUSY	• The party you are calling is busy, and it is not possible to place
	your call on camp-on (single-line extension).
CONGESTED	• The line you are calling is congested, therefore it is not possible
	to place your call on camp-on.
Invalid number	• The number dialled is invalid.
End of call	• The party you called has ended this call.
	When a service is either activated or deactivated, the system’s
	acceptance or refusal is also displayed on the screen:
CALL FWD …	• Your call forward programming has been accepted.
ACCEPTED
CANCEL ACCEPTED …	• Your call forward cancellation has been accepted.
Accepted service	• The request for service has been accepted.
Denied service	• The request for service has been denied.

			15:49	05 jun 2008
		CS	GC	405

When the extension is idle, the screen also displays the information relating to the activation of certain services:

C• If your extension is part of a group (main), the letter C indicates that the group is currently closed and is not accepting any incoming calls.

S• If your extension is part of a group (main), the letter S indicates that you are on stand-by with the group. Your extension will only receive your personal calls.

GC	• The GC group indicates that your extension is in general calls
	acceptance mode, and serves as an auxiliary attendant extension.
	Other information concerning the activation of certain services for
	your extension are represented by the following icon, which
	indicates the volume level when setting your extension’s ring
	volume when idle, or the loudspeaker or handset listening volume
	during a call.

MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

Other icons may be displayed when you process or program the call list for your extension. Within the context of this call list:

•This icon indicates a new incoming call that has not been answered, and that you have not yet retrieved.

•This icon indicates a new incoming call that has not been answered, but that you have retrieved.

• This icon indicates a processed incoming call.

• This icon characterises all outgoing calls.

11:56 24 jun
WESSON Paul	407

Within the context of programming your extension:

•This icon identifies the programming option that was validated within a list of possible options.

• This icon characterises all other options.

A scroll bar is also displayed if the list of programming options or a list of available information exceeds your extension’s display capacity.

14	MD Evolution – Dialog 4422 IP Office

Internal dial tone

Ringback tone

Call on-hold or call campon tone

Busy tone

Call waiting presentation tone

Intrusion or call offer tone

Service Acceptance tone

Appointment reminder notification

Introduction to Your Extension

Tones, Voice Announcements, and Ring

Tones

Over and above visual information displayed on your extension’s screen and LEDs, there are also various tones, voice announcements and ring tones that signal the status of your extension, or certain associated services.

The tones heard are applicable under the following conditions and with the following timing and frequency:

•Heard each time the handset is picked up from your extension (excluding all activated special services).

330 Hz

Continuous

•Heard when you call an extension that is free.

424 Hz

1,5 sec. On/3,5 sec. Off

•Heard when you call an extension that is busy and your call has been placed on automatic camp-on, or when your call is placed on-hold by a third party set.

424 Hz

2 consecutive beeps,

repeated every 5 seconds.

•Heard when you call an extension that is busy, but automatic camp-on is not possible for your call, or when a service request on your extension is refused.

424 Hz

0,5 sec. On/0,5 sec. Off

•Heard when you receive a new call, when your extension is already busy.

Ring signal

Only 1 ring signal, not repeated

•Heard when a third party – typically an attendant – intervenes during your current call.

424 Hz	2 consecutive beeps, repeated every
	1,4 seconds.

•Heard when a request for service is accepted on your extension.

Melody	Multi-toned melody – continuous.

Normally, the following voice announcement (or voice guide) is provided under the following condition:

•Heard following your response to an appointment reminder, this announcement indicates the nature of this automatic system call. See the “More Features of Your Extension” section. Message: “It’s time for your appointment.”

Your extension also offers a selection of 10 different ring melodies and 10 different ring volume levels. See also the “Physical Programming of Your Extension” section.

MD Evolution – Dialog 4422 IP Office

Introduction to Your Extension

This ring is distinctly cadenced, according to whether the incoming call is an internal or external call. The cadence is faster for an internal call.

Note: Your facility also usually provides integrated on-hold music, to which every external calling party either placed on hold or parked will be connected.

16	MD Evolution – Dialog 4422 IP Office

Logging In and Logging off Your Extension

The first time your extension is connected (see the “Installing Your Extension” section), it is initially in a logged off or locked status, and can not be used. It is not possible to place or receive any calls, except for an SOS emergency call.

You must first connect or log in to your extension using your extension number – if necessary – and your user password. These two elements comprise your user signature.

After doing so, your extension now passes to a logged in or unlocked status, so you will obviously be able to receive and place calls, and use all of the services assigned to your user profile.

You may choose to keep your extension in a logged in status. Or, you may decide to log off during your absences, typically at night, and log back on when you return, typically in the morning.

Logging off when you are going to be absent prevents any third party from using your user profile. When you log off your extension, all of the user profile data that is saved on your extension – most particularly repertory key allocation – is no longer accessible by anyone. This is also true of the call list on your extension.

You also have the advantage of being able to log on to any IP extension in your facility – either a Dialog 4425 IP Vision or a Dialog 4422 IP Office extension – as long as you have logged off your own extension.

On this third party set, you will have access to your own user profile that can be used just as it would if you were at your own extension (see details to follow).

MD Evolution – Dialog 4422 IP Office

Logging In and Logging off Your Extension

Signing or Logging on to Your Extension

When your extension (or a third party set) has a logged off status, the following screen is displayed, indicating the extension number for the last user who logged on.

Supposing that this was your own extension number, to log on:

For SOS calls, dial 9

ÂPress the Loudspeaker key on your extension.

The extension asks you to enter your user password.405Log on with:

Enter password:

PASSWORD z Enter your user password.

By default, your user password is “1234”, however you may have modified it. See the “Programming Your Extension’s Services”

Âsection.

Once again, press the Loudspeaker key on your extension.

If your password is correct, your extension now proceeds to a logged in or unlocked status, and displays the idle screen as illustrated below, with your name and extension number visible on the screen’s second line.

If your password is incorrect, your log in is refused, and you must restart the procedure.

15:49 05 jun 2008 405

Now, you may use your extension according to the user profile associated with your signature.

Note: In relation to your user password, it is very important that you modify it, to ensure the confidentiality of the data that is saved on your extension. If you ever forget your password, you can request that it be re-initialised, either by a facility attendant, or by the system administrator.

18	MD Evolution – Dialog 4422 IP Office

Logging In and Logging off Your Extension

Locking or Logging off Your Extension

íWhen your extension is idle, as in the screen illustrated above:

Press the “Clear” or C key on your extension.

You are asked to confirm your desire to log off your extension.

15:49 05 jun 2008

ÂPress the Loudspeaker key on your extension.

Your extension is returned to the logged off or locked status, as

illustrated below. Now, only an SOS emergency call may be placed from this extension (see details to follow).Log off?

For SOS calls, dial 9

Log on with: 405

STATION NO z

Signing or Logging on to a Third Party Set (Free Seating)

You can use a third party set for your calls, as long as you have logged off from your own extension. This is also referred to as “Free Seating”.

To take advantage of this feature, from a third party set that is logged off:

For SOS calls, dial 9

Log on with: 437

Press the “Clear” or C key on your extension.

The extension number for the last user who logged on to the third party set is deleted, and the extension prompts you to enter your own extension number.

For SOS calls, dial 9

Log on with: _

Dial your own extension number.

MD Evolution – Dialog 4422 IP Office

Logging In and Logging off Your Extension

ÂPress the Loudspeaker key on the extension.

You are then prompted to enter your user password, just as if you were logging on to your own extension (see previously mentioned details).

If your signature – your extension number and password – is correct, the third party set now passes to a logged on or unlocked status, and displays the idle screen with your name and extension number visible on the screen.

Now, you may use this extension according to the user profile associated with your signature. Your user profile includes:

•Your extension’s repertory keys. You will find the keys programmed identically to those on your own extension, with status LEDs for either the third party sets or the possible associated active services.

•All of the service settings that are currently either active or inactive for your extension. In this way, you will find the status of your extension in relation to the general call acceptance services and stand-by mode for the various ICD groups to which your extension belongs. You will also find your extension settings concerning possible call forwarding and appointment reminder services. The views associated with these services are also displayed on the third party set screen or its Call-fwd (call forward) key.

•Notification that you have new messages in the mailbox associated with your extension, when applicable. This service will be indicated on the third party set’s message key.

•All of the other services assigned to your extension number. You will find them exactly as you would if you were using your own extension.

Of course, you also have access to all central services available to all of your facility’s extensions. For more details, see the rest of this guide.

Notes:

The physical characteristics of this extension, such as the melody, ring volume, loudspeaker volume, display contrast, etc., remain as previously established for the third party set.

You will recover your complete user profile when you sign on to another Dialog 4422 IP Office (as described), or on a Dialog 4425 IP Vision.

Please note: when you sign in to a third party set, it will lose its call list (calls log file); whenever someone signs in with an extension number other than the one previously used, the call log file is automatically reinitialised. In the same way, this is also true when a third party signs in to your extension.

20	MD Evolution – Dialog 4422 IP Office

Logging In and Logging off Your Extension

SOS Emergency Call

From a locked IP extension, it is possible to place an SOS emergency call. To do this from an extension that is logged off, after lifting the handset:

For SOS calls, dial 9 Log on with: 405

SOS NO z Dial the specified emergency number.

ÂPress the Loudspeaker key on your extension.

An SOS call is placed to the specified internal or external number that is valid for all IP extensions in your facility. By default, number 9 will contact the attendants (or their substitutes) on your facility.

MD Evolution – Dialog 4422 IP Office

Operations for Incoming Calls

L1 ÖÔ	Receiving an Internal Call
	You are informed that there is internal incoming call by the internal
	ring signal for your extension, and the flashing LED associated with
	the line on which the call is presented.
	The name and number of the internal caller are displayed on the
	screen.

		WESSON Paul	407

Receiving an External Call

L1 ÖÔ You are informed that there is external incoming call by the external ring signal for your extension, and the flashing LED associated with the line on which the call is presented.

If your calling party is an ISDN network user (or equivalent), his/her external calling number is displayed on the screen. His/her name may also be displayed if this calling party may be contacted through abbreviated dialling from your facility.

The screen also indicates whether this call was received directly on your DID number (it says “DIRECT”), or if it was transferred from another extension (it says “TRANSF FROM…”).

DIRECT
AASTRA France	77500

TRANSF FROM WESSON P
AASTRA France	77500

22	MD Evolution – Dialog 4422 IP Office

Operations for Incoming Calls

Answering a Call

To take an incoming call:

u	Lift the handset.
u	You may now communicate with the caller through your
	extension’s handset.

		WESSON Paul	407

L2 ÔÖ

Ending a Call

To end a call:

Hang up the handset.

Your extension returns to idle status.

Consulting and Answering a New Call

When you have an ongoing call, you may also receive a new call on one of the other line keys available on your extension.

Your extension has two line keys – Lines L1 and L2 – that are available for incoming and outgoing calls, and one line key – Line L3 – that is reserved for outgoing calls.

Therefore, you can receive one or two successive incoming call(s) when you already have an ongoing call on one of the other lines (L1, L2, L3).

In every case, you will be informed of the incoming call by a single ring on your loudspeaker, as well as the flashing line key on which the new call is presented.

When a new call comes in, the identity of your new calling party will also be displayed on the first line of your extension’s screen.

MARTIN Vincent	423
WESSON Paul	407

MD Evolution – Dialog 4422 IP Office

Operations for Incoming Calls

	ÔÖ	To answer this new call:
L2		Press the flashing line key.
L2		You will now be connected to your second caller, whose identity is
		indicated on the second line of your extension’s screen.
		Your first caller’s call is automatically placed on hold.

			MARTIN Vincent	423
	ÔÖ
		Next, to return to your first caller:
L1		Press the first line key that is flashing,
L1		The second call is placed on hold. You are now connected to your

initial caller.

íor,

press the “C” (Clear) key on your extension if you wish to end the second call.

L1 ÔÖ	Your extension now displays the identity of your first caller, without
	being re-rung by the call on hold.
	Press the first line key that is flashing.
	You are now connected to your initial caller only.
	The process is identical for a new incoming call when you already
	have one ongoing call as well as one call on hold on your extension.

Call Pick-Up

STATION NO

z z

When your extension is idle, you may also answer a call that is ringing for another extension, without having to change extensions.

To do so, after lifting the handset:

Dial the prefix “13”, granting access to the generalised call pick-up service.

Next, directly dial the extension number that is ringing.

15:49 05 jun 2008 Enter number: 13xxx

24	MD Evolution – Dialog 4422 IP Office

Operations for Incoming Calls

ÂPress the Loudspeaker key on your extension.

You are now directly connected to the party calling the other extension.

Notes:

The prefix “13” is the one usually used to access the call pick-up service. It may, however, have been modified by your system administrator.

Rather than dialling the number of the extension to pick-up, you may also press the repertory key where this number may have been saved.

Your extension may also be subject to call pick-ups from third party sets.

Certain extensions (such as yours) may possibly be equipped with permanent protection against call pick-up. If this is the case, this service will obviously be refused on these extensions (and vice-versa).

Silent Ringing Function

This function may be used when you wish to not be disturbed by the ringing of the telephone. When it is activated only your extension’s screen display and the flashing of a line key will advise you of a new incoming call.

ÉTo activate this function from an idle extension:

Press this key to activate silent ringing for incoming calls.

The associated LED will remain lit to remind you that this function is activated.

MD Evolution – Dialog 4422 IP Office

Operations for Outgoing Calls

NO TO CALL z

Operations for Outgoing Calls

Manually Dialling a Call

The first way to place internal and external calls is to manually dial the number to be called. To do so:

Lift the handset.

Your extension prompts you to dial the number for the party you would like to reach.

15:49 05 jun 2008 Enter number: _

Dial the number for the party to reach.

ÂPress the Loudspeaker key on your extension.

You can then follow the placing of your call on the handset and on your extension’s screen where your called party’s identity is displayed.

NO TO CALL z

You may also process your calls without lifting the handset. In this case:

Directly dial the number for the internal or external party to contact, without lifting the handset.

Press the Loudspeaker key on your extension.

You can then follow the placing of your call on the loudspeaker and on your extension’s screen.

Then lift the handset when your party answers.

26	MD Evolution – Dialog 4422 IP Office

Operations for Outgoing Calls

STATION NO

0 + EXT. NO

z z z

As the case may dictate, for an internal call:

Dial the internal extension number to contact.

Or, to call the attendants:

Dial the number 9 (generally).

Or, for an external call:

Dial the ad-hoc network access prefix, followed by the number for the external party to be reached.

Note: The prefix to dial for external calls is generally “0” to access the public network. Accessing a private network depends on your facility’s configuration.

	Calling with Abbreviated Dialling (Speed
	Dialling)
	You may also place your external calls more quickly by using the
	abbreviated dialling (speed dialling) service.
	This enables you to contact your external parties using shorter
	numbers than the norm, usually just 3 or 4 digits.
	Usually, you will have access to a general list of abbreviated
	numbers valid for all users in your facility.
	Additionally, based on your user rights, you may also have access
	to a personal list of 20 abbreviated numbers that are either personal,
	or shared among a restricted group of users.
	All of these abbreviated numbers are managed by your system
	administrator or possibly your facility’s attendants. Contact them
	as needed.
2 z	To contact an external party using abbreviated numbers, after
	lifting the handset:
	Dial “2”, giving you access to abbreviated dialling.

MD Evolution – Dialog 4422 IP Office

Operations for Outgoing Calls

ABBR. NO z Then directly dial the abbreviated number associated with

Âthe external party to be contacted.

Press the Loudspeaker key on your extension.

The call is then established just as if you had manually dialled the external party’s number.

Notes:

A personal abbreviated number accepts values from 00 to 19. An abbreviated number on the general list is usually from 200 to xxx. The prefix “2” is the one usually used to access abbreviated dialling. It may, however, have been modified by your system administrator.

An abbreviated number is generally complete. It may also be incomplete, in which case you will need to complete the number by dialling the rest manually. This may, for example, allow you to access a series of numbers using just one abbreviated number.

		Calling Using Programmable Repertory
		Keys
		Another option for quickly processing your outgoing calls to
		favoured parties is to save their numbers on your extension’s
		programmable repertory keys.
Rx		Your extension features 2 repertory keys that may be programmed
	Ô with an internal or external number for your favoured parties, or with
		an activation code for a given service.
		The corresponding programming of each repertory key is, in this
		case, entirely up to you. See also the “Physical Programming of
		Your Extension” section.
		To contact an internal or external party whose number has been
		saved under a repertory key, after lifting the handset:
		Press the repertory key associated with the party
Rx Ô contacted.			to be
	Â	Press the Loudspeaker key on your extension.
	Â	The call is then established just as if you had manually dialled the

internal or external party’s number.

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Operations for Outgoing Calls

11 z

Note: As with abbreviated dialling, a number saved under a repertory key may be incomplete. In this case you will need to complete the number by dialling the rest manually. Incomplete numbers could, for example, allow you to access a series of numbers using just one key.

Last external number redial

When you place an external call, the system automatically saves the number dialled, enabling it to be automatically redialled, if necessary.

This is true whether or not your external call is successfully connected. Moreover, the last number dialled is saved until a new external call is placed.

If necessary, in order to redial the last external number dialled, after lifting the handset:

Dial the prefix “11”, assigned to the redial service.

Press the Loudspeaker key on your extension.

The last external number dialled is automatically redialled, just as if you had dialled it manually.

Note: The prefix “11” is the one usually used to access the last external number redial service. It may, however, have been modified by your system administrator.

Other Option for Dialling Outgoing Calls

Your extension also offers an additional service for easily dialling your outgoing calls. This is the Call List service.

Your extension automatically saves the incoming calls that you receive – whether or not you answer them, as well as all of the outgoing calls made from your extension – whether or not they were answered. The list can hold up to 50 calls. You then have the option of auto-

matically re-dialling each party whose identity has been saved in this file.

For this service, see the “Call List” section.

MD Evolution – Dialog 4422 IP Office

Operations for Outgoing Calls

	Monitoring Your Internal Calls and
	Subsequent Services
	When you establish an internal call, your party’s status is displayed
	on your extension, and is also signalled by one of the following audible
	tones:
FREE	• The party you are calling is free. His/her phone is ringing, while
	you hear the ringback tone.
RING	• The party you are calling is already being rung by a third party.
	You also hear the ringback tone.
WAIT	• The party you are calling is busy, but your call may be placed on
	camp-on (multi-line extension). You hear the camp-on tone.
	See also the “Operations for Incoming Calls” section.
BUSY	• The party you are calling is busy, and it is not possible to place
	your call on camp-on (single-line extension). You hear the busy
	tone.
CONGESTED	• The line you are calling is congested, therefore it is not possible
	to place your call on camp-on. You also hear the busy tone.

		WAIT
		WESSON Paul	407

	If your party is busy, your call may be automatically camped-on for
	the dialled extension, and you will hear the automatic camp-on tone.
	You may then simply wait for your party to answer.

To proceed with your call, in terms of the requested internal party’s status, you may also:

• Activate the automatic call-back feature for the called extension that is busy.

• Activate the automatic call-back feature for the called extension that is free, but is not answering.

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