3Com 3102 User Manual

NBX® Business Telephone

Guide

NBX Networked Telephony Solutions

System Release 5.0

Part Number 900-0210-01

Published April 2005

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 1998–2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then	this documentation and the software described herein
are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 10
Conventions 10
Documentation		11
	Comments on the Documentation 12
1	GETTING STARTED
Setting Up Your Password and Voice Mail for the First Time			13
NBX NetSet Utility		15
	Starting the NBX NetSet Utility 16
	Navigation and Shortcut Icons in the NBX NetSet Utility		16

	Quick Reference Guides 17
2
	3COM 3102 BUSINESS TELEPHONE
	Telephone Buttons and Controls	19
	Programmable Access Buttons	22
	Status Lights for System Appearance Buttons		24
3
	3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES
	Telephone Buttons and Controls	25
	Programmable Access Buttons	28
	Status Lights for System Appearance Buttons		30
4
	NBX MESSAGING
	NBX Messaging Components	31
	Important Considerations	32

Changing Your Password 32

Security Tips 33

Changing Your Name Announcement and Personal Greetings 33

4

Listening to NBX Messages						34
	Message Indicators			34
	Listening from Your Computer						35
	Listening from Your 3Com Telephone							35
	Listening from Any Internal 3Com Telephone								35
	Listening from an External Location							35
	Managing Your Messages					36
	Information About Your Messages							37
Replying to a Message				37
Forwarding a Message				38
Creating and Sending a Message							39
Using Voice Mail Group Lists						40
	Viewing System Groups					40
	Creating Personal Groups					40
	Modifying or Deleting Personal Groups 41
Marking a Message as Private or Urgent								43
Other Ways to Manage Your Voice Mail Messages									44
Other Kinds of Mailboxes					44
	Greeting-Only Mailbox					44
	Phantom Mailbox			45
	Group Mailbox		45
5	STANDARD FEATURES
Answering a Call			47
	Caller ID	48
	Answering a Second Call					48
Using the 3Com Telephone Display Panel								48
	Tips on Using the Lists				49
Dialing a Call		50
	An Internal Call		50
	An External Call		50
	Redialing a Call		50

5

	Forwarding Incoming Calls 51
	Call Coverage Points			51
	Condition to Forward Calls				51
	Setting Call Forward from the Telephone						51
	Setting Call Forward from the NetSet Utility						54
	Call Forward Precedence				56
	Putting a Call on Hold			57
	Dialing Another Call			57
	More Than One Call			57
	Transferring a Call		58
	Announced (Screened) Transfer					58
	Blind Transfer		58
	Direct Mail Transfer		59
	Establishing a Conference Call				59
	Disconnecting the Last Person That You Called							60
	More About Conference Calls					61
	Setting the Volume		61
6	PERSONALIZING YOUR TELEPHONE
	Guidelines About Features on NBX Telephones						63
	Ringer Tones	64
	Speed Dials 64
	Personal Speed Dials			65
	System-wide Speed Dials				66
	Special Case: One-Touch Speed Dials 66
	Printing Speed Dial Lists				67
	Printing Labels		68
	Off-Site Notification		68
	Managing Off-site Notification Using the Telephone 72
	Do Not Disturb	73
	Preventing Unauthorized			Use of Your Telephone				74
	Telephone Locking			74
	Call Permissions		75
	Class of Service Override			75

6

	Using a Headset		76
	With the 3Com Manager’s Telephone and 3Com 3102 Business
	Telephone 76
	General Headset Instructions				76
	Returning to the Headset After a Long Delay						77
	Using Hands Free Active on Intercom 78
	Palm Integration		78
7	GETTING MORE FROM YOUR TELEPHONE SYSTEM
	Listening to Your Messages in Your E-mail					80
	Account (Billing) Codes			80
	Caller ID	81
	Internal and External Caller ID 81
	Calling Line Identity Restriction (CLIR)					82
	Call Pickup	83
	Directed Call Pickup on a Specific Telephone						83
	Group Call Pickup			84
	Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 84
	Automatic Call Distribution				85
	Hunt Groups		87
	Calling Groups		89
	Group Membership			89
	Supervisory Monitoring			90
	Monitor	90
	Whisper	91
	Barge-In	92
	Change Agent		92
	Interactions		92
	Call Park	93
	Paging 94
	Paging the System			95
	Paging Zones		95
	Configurable Operators			96
	How Configurable Operators Work					96
	Configuring the Operators				97

7

	Using Message Waiting Indicator to Telephone 98
	Sending an MWI Message			98
	Retrieving an MWI Message			98
	Deleting MWI Messages		99
	Cancelling an MWI Message			99
	Dialing a Call to a Remote Office 100
	Using Unique Extensions		100
	Using Site Codes	101
	Bridged Extensions	102
	Delayed Ringing 103
	Using Pulse Dialing	103
	Additional Applications 105
8	FEATURE CODES
	NBX Tones 107
	Feature Codes with 3Com Telephones 108
	3Com Business Telephone			109
	Using Feature Codes	109
9	3COM 3105 AND 1105 ATTENDANT CONSOLES
	3Com Attendant Console		114
	Access Buttons	114
	Feature Buttons	114

	Attendant Console Labels 117
Opening the 3105 Attendant Console Label Cover					117
Complement Attendant Software			118
	Managing Calls 119
A	TELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone		121
Installing the 3102 Telephone Label Plate				123
Attaching and Adjusting the Articulating Support Bracket 123
Attaching and Adjusting the Fixed Support Bracket					125
	Low-Profile and High-Profile Positions			125
	Wall-Mount Position	126
	Security Wall-Mount Bracket		127

8

Moving Your Telephone	128
Swapping Telephones	128
Cleaning Your Telephone	128
Troubleshooting Problems 128

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using:

■3Com® Business Telephones

■3Com Attendant Consoles

■NBX Complement Attendant Software.

It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility for pe rsonal telephone settings.

Devices documented in this guide include:

■Telephones

■3Com 3102 Business Telephone

■3Com 2102 Business Telephone

■3Com 2102-IR Business Telephone

■3Com 1102 Business Telephone

■Attendant Consoles

■3Com 3105 Attendant Console

■3Com 1105 Attendant Console

■NBX Complement Attendant Software

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet utility.

10 ABOUT THIS GUIDE

How to Use	Table 1 shows where to look for specific information in this guide.
This Guide	Table 1 Where to Find Information
	If you are looking for information about		Turn to
	How to get started with your new telephone		Chapter 1
	The 3Com 3102 Business Telephone		Chapter 2
	The 3Com 1102, 2102, and 2102-IR Business Telephones		Chapter 3
	NBX Voice Messaging features		Chapter 4
	Using standard telephone features		Chapter 5
	Personalizing your telephone		Chapter 6
	Enhanced system features		Chapter 7
	Feature codes		Chapter 8
	The Attendant Console and Co	mplement Attendant SoftwareChapter 9
	Telephone maintenance and troubleshooting information		Appendix A
	References to all to pics in this book		Index

Conventions	Table 2 defines some commonly used words and phrases in this guide.
	Table 2 Common Terms
	Term	Definition
	Auto Attendant	The set of voice prompts that answers incoming calls and
		describes actions that a caller or user can take to access
		individual services.
	Administrator	The person who is responsible for maintaining your
		3Com Networked Telephony Solution.
	Receptionist	The person who answers the majority of incoming
		telephone calls. In some business environments, this
		person may be a switchboard operator.
	User	A person who has a single 3Com Telephone or an
		analog telephone connected to the NBX system through
		an ATC card or the single-port ATA device.

Documentation 11

Table 3 lists conventions that are used throughout this guide.

Table 3	Icons
Icon	Type	Description
	Information note	Information that describes important features
		or instructions.
	Caution	Information that alerts you to potential loss of
		data or potential damage to an application,
		system, device, or network.
	Warning	Information that alerts you to potential
		personal injury.

Documentation	The documentation set for 3Com NBX Networked Telephony Solutions is
	designed to help NBX telephone users, installers, and administrators
	maximize the full potential of the system.
	The NBX Resource Pack CD contains many guides to the NBX products
	and their related 3Com applications.
	When you log in to the NBX NetSet utility as a user, you can view the PDF
	versions of the NBX Telephone Guides and NBX Feature Codes Guide by
	clicking the icons at the bottom of the screen. You can view the Quick
	Reference Guide for your telephone by clicking theTelephone Quick
	Reference button.

The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen.

An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator’s Guide.

12 ABOUT THIS GUIDE

Comments on the Your suggestions are important to us. They help us to make the NBX Documentation documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to:

[e-mail]

Include the following information with your comments:

■Document title

■Document part number (found on the front or back page)

■Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

GETTING STARTED

1

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■Setting Up Your Password and Voice Mail for the First Time

■NBX NetSet Utility

■Quick Reference Guides

For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility.

Setting Up Your Password and Voice Mail

for the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■The kind of telephone that you have

■The kind of voice messaging system on your NBX system. Ask your administrator what kind of voice messaging is active on your system.

Table 4 describes how to set up your first password.

For details on tones and feature codes, see Chapter 8. For details on tones and feature codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password

	Feature	3Com Phones	Analog Telephones
	Password — Set Initially
	If your system uses NBX	Message button and	500 ** and follow the
	Messaging, follow the NBX voice	follow the voice prompts	voice prompts
	prompts to set your NBX password
	(which is the same for the NBX NetSet
	utility and voice messaging) OR use	OR, for systems that do	OR, for systems that do
	the NBX NetSet utility, described next.
	If your system uses a voice	not use NBX Messaging:	not use NBX Messaging:
		Feature	#
	messaging application other than
	NBX Messaging, use this code	+ 434	(Feature Entry Tone)
		+ new password	+ 434
	sequence to set your password for
		+ #	(Feature Entry Tone)
	the NBX NetSet utility. 3Com
		+ repeat your new	+ new password
	recommends that you use the same
		password	+ #
	password for the NBX NetSet utility
		+ #	(Feature Entry Tone)
	and your messaging application.
			+ repeat your new
	For all voice messaging systems:
			password
	■ Use only 4- to 10-digit numbers		+ #
			(Confirmation Tone)
	■ Do not use letters, *, or # as part
	of your password.
	Password — Change
	If your system uses NBX	Message button	500 **
	Messaging, follow the NBX voice	+ current password	+ extension number
	prompts to change your NBX	+ #	+ current password
	password (which changes your NBX	+ 9	+ #
	NetSet utility password, because they	+ 2	+ 9
	are the same) OR use the NBX NetSet	+ follow the prompts	+ 2
	utility, described next.		+ follow the prompts
	If your system uses a voice
	messaging application other than	OR, for systems that do	OR, for systems that do
	NBX Messaging, use this code	not use NBX Messaging:	not use NBX Messaging:
	sequence to change your password	Feature	#
	for the NBX NetSet utility. 3Com
		+ 434	(Feature Entry Tone)
	recommends that you use the same
		+ current password	+ 434
	password for the NBX NetSet utility
		+ #	(Feature Entry Tone)
	and your voice messaging application.
		+ new password	+ current password
	For all voice messaging systems:	+ #	+ #
	■ If you forget your password, the	+ repeat your new	(Feature Entry Tone)
		password	+ new password
	administrator can reset it to your
			+ #
	extension. Then use this code (for
			(Feature Entry Tone)
	applications other than NBX
			+ repeat your new
	Messaging) or the NBX voice
			password
	prompts to change it.
			+ #
			(Confirmation Tone)

NBX NetSet Utility

15

After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox.

Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

At any time you can change these greetings or record more than one personal greeting and choose which one is active. See “Changing Your Name Announcement and Personal Greetings” in Chapter 4.

NBX NetSet Utility The NBX NetSet utility has two interfaces:

■Administrator — Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone.

■User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to:

■View and change your telephone’s personal settings, such as speed dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage points).

■Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone.

■View your call permissions, certain current feature settings, and the internal user directory to call other users on your system.

■Log in to and out of one or all ACD groups, hunt groups, and calling groups of which your telephone is a member.

See Chapter 5, Chapter 6, and Chapter 7for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See Chapter 4 for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

16 CHAPTER 1: GETTING STARTED

Starting the NBX	To use the NBX NetSet utility, you need	a computer isthatconnected to
NetSet Utility	your local area network (LAN) and that has a web browser. (You do not
	need Internet access.) To start the NBX NetSet utility:

1Ask your administrator for the IP address (or DNS host name) for your NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Table 4 earlier in this chapter.

2Click User to log in as a user. The password dialog box appears.

Navigation and

Shortcut Icons

in the NBX NetSet

Utility

3Type your NBX NetSet utility user identification (always your 3-digit or 4-digit telephone extension) and your NBX NetSet utility password, and then click OK.

The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features:

Table 5 Navigation Icons

Icon	Action	Where You Go
	Back	■ For the User goes to the main NBX NetSet utility login
		dialog box
		■ For the Administrator goes to the NBX NetSet utility main
		menu window
	Help	Help for the fields and procedures related to the screen

Click the icons below the window to go directly to these features:

One-Touch Speed Dials

(not available on 3Com® 3100 Entry Telephone)

Off-Site Notification

Quick Reference Guides

17

Telephone Guides

(including this guide)

NBX Feature Codes Guide

Quick Reference	To open and print a copy of the Quick Reference Guides for the most
Guides	frequently used features on your telephone:

1Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility” earlier in this chapter.

2Click Telephone Quick Reference. The quick reference guide that pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site:

www.adobe.com

18 CHAPTER 1: GETTING STARTED

3COM 3102

2 BUSINESS TELEPHONE

This chapter describes the buttons, controls, and features on the 3Com® 3102 Business Telephone. It covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility.

Telephone Buttons	Figure 1 shows the buttons and controls on the 3Com 3102 Business
and Controls	Telephone. The features are discussed after the picture.

20 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

Figure 1 3Com 3102 Business Telephone

1Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5. The buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

2Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

3Display panel — Displays telephoneatusst messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

Telephone Buttons and Controls

21

■System-wide speed dial numbers

■Call forward setting for all calls

4Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5. The left and right buttons are reserved for future use.

5Program button — Reserved for future use.

6Programmable Access buttons — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

7Microphone (located on the side of the telephone) — Activated when the telephone is in speaker phone mode, that is, after you press the

Speaker button or the (Hands Free) button. For best results, keep the area around the microphone free of obstructions.

8Label area for Access buttons

9Telephone key pad

10Hold button — Places a caller on hold. See“Putting a Call on Hold” in Chapter 5.

11Transfer button — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 5.

12Conference button — Establishes a single call with up to three additional internal parties, external parties, or both. See “Establishing a Conference Call” in Chapter 5.

13Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 5.

14Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15Forward to Voice Mail button — Directs all incoming calls, after one

ring, to your voice mail or to wherever you have specified in NBX NetSet > User Information > Call Forward. See “Other Ways to Manage Your

Voice Mail Messages” in Chapter 4.

16Message button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 4.

22 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

17	Hands Free button — Allows you to answer internal (intercom) calls
	without picking up the handset. To activate this feature, press the
	button before calls come in to your telephone. When the feature is
	enabled, the indicator is lit. When you receive an internal call, your
	telephone sounds a tone and activates the speaker phone.
	An external call (a call from outside your NBX system) rings to your
	telephone as usual.
18	Headset connector — Located on the underside of the telephone, this
	RJ-11 connector enables you to plug in a headset so that you can listen to
	calls and have your hands free. See “Using a Headset” in Chapter 6.
	To enable the use of a connected headset, press the Headset button (by
	default, button 16 at the top of the right column of buttons).
19	Volume down — Lowers the volume of the ringer, the speaker, the
	handset, or the headset. See “Setting the Volume” in Chapter 5.
20	Mute button — Enables you to prevent callers from hearing what you
	are saying during a telephone call, although you can still hear them. Press
	the	button to turn off the telephone’s microphone when you are
	using the handset or headset, or when your telephone is in speaker
	phone mode. To turn off the Mute feature, press the		button again.
21	Volume up — Raises the volume of the ringer, the speaker, the handset,
	or the headset. See “Setting the Volume” in Chapter 5.
22	Handset
Programmable	Figure 2 shows the 18 programmable Access buttons on the 3Com 3102
Access Buttons	Business Telephone. To view or change the current features on your
	telephone’s buttons (button mappings), click the Shortcut to
	One-Touch Speed Dials icon on any NBX NetSet		utility screen. Click the
	Help button for instructions.

Programmable Access Buttons

23

Figure 2 3102 Access Buttons

Access buttons have these default settings, which your administrator can change:

1In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls.

2Personal Speed Dial 1. See “Speed Dials” in Chapter 6.

3Personal Speed Dial 2

4Personal Speed Dial 3

5Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” in Chapter 7.

6Transfer to Voice Mail button — Sends a call directly to another user’s voice mailbox. See “Direct Mail Transfer” in Chapter 7.

7Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See Chapter 8 for a list of features and codes and how to use them.

8Release button — Disconnects calls. Useful when you use a telephone headset. See “Using a Headset” in Chapter 6.

9Personal Speed Dial 4. See “Speed Dials” in Chapter 6.

10Personal Speed Dial 5

11Personal Speed Dial 6

12Personal Speed Dial 7

13Personal Speed Dial 8

24 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

14	Personal Speed Dial 9
15	Personal Speed Dial 10
16	Headset — Press this button to enable the use of a headset that is
	connected to the telephone.
Status Lights for	An Access button that is set up for incoming and outgoing calls is called a
System Appearance	System Appearance button. The light	beside each System Appearance
Buttons	button indicates the status:

If the light is	The line is
Off	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold

3COM 1102, 2102,

3 AND 2102-IR BUSINESS

TELEPHONES

This chapter describes the buttons, controls, and features on the following 3Com® Telephones:

■3Com 1102 Business Telephone

■3Com 2102 Business Telephone

■3Com 2102-IR Business Telephone

The chapter covers these topics:

■Telephone Buttons and Controls

■Programmable Access Buttons

■Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility.

Telephone Buttons	Figure 3 shows the buttons and controls on the 3Com 1102, 2102 and
and Controls	2102-IR Business Telephones.

26 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Figure 3 3Com Business Telephone (2102-IR Shown)

1Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■Logs of your recent missed, answered, and dialed calls

■A directory of people’s names in your organization

■Personal speed dial numbers

■System-wide speed dial numbers

■Call forward setting for all calls

Telephone Buttons and Controls

27

2 Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5.

The soft buttons, from left to right, are:

■Slct (Select)

■Back (returns you to the next higher level in the menu)

■Exit (leaves the display panel menus)

3Scroll buttons (Up, Down) — Allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone

Display Panel” in Chapter 5.

4Program button — Reserved for future use.

5Programmable Access buttons and label area — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

6Programmable Access and label area — Allow you and your administrator to assign features to specific buttons. See “Programmable Access Buttons” later in this chapter.

7Hold button — Places a caller on hold. See“Putting a Call on Hold” in Chapter 5.

8Transfer button — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 5.

9Conference button — Establishes a single call with up to three additional internal parties, external parties, or both. See “Establishing a Conference Call” in Chapter 5.

10Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 5.

11Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

12Volume up and down buttons — Raises and lowers the volume of the ringer, the speaker, the handset, or the headset. See “Setting the Volume” in Chapter 5.

28 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

13	Mute button — Enables you to prevent callers from hearing what you
	are saying during a telephone call. Press the Mute button to turn off the
	telephone’s microphone when you are using the handset or when your
	telephone is in speaker phone mode. To turn off the Mute feature, press
	the Mute button again.
14	Infrared Port (2102-IR only) — Receives infrared signals from a
	hand-held device running the Palm Operating System. See “Palm
	Integration” in Chapter 6.
15	Hands Free button — Allows you to answer internal (intercom) calls
	without picking up the handset. To activate this feature, press the
	Hands Free button before calls come in to your telephone. When this
	feature is enabled, the indicator is lit. When you receive an internal call,
	your telephone sounds a tone and activates the speaker phone.
	An external call (a call from outside your NBX system) rings to your
	telephone as usual.
16	Telephone key pad
17	MSG (Message) button — Accesses your voice mail messages through
	the NBX Messaging system. See “Listening to NBX Messages” in
	Chapter 4. The status light beside this button acts as a message waiting
	indicator (you have one or more messages in your voice mailbox).
18	FWD MAIL (Forward to Voice Mail) button — Directs all incoming
	calls to your voice mail (or to wherever you have specified in NetSet >
	User Information > Call Forward Default) after one ring. See “Other
	Ways to Manage Your Voice Mail Messages” in Chapter 4.
19	Handset
Programmable	Figure 4 displays the 18 programmable Access buttons. The One-Touch
Access Buttons	Speed Dials screen in the NBX NetSet utility shows your telephone’s
	current button mappings.

Programmable Access Buttons

29

Figure 4 Access Buttons on 3Com 1102, 2102, and 2102-IR Telephones

1

7

2

3

4

5

6

8

Access buttons have these default settings, which your administrator can change:

1Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See Chapter 8 for a list of features and codes and how to use them.

2Direct Mail Transfer button — Sends a call directly to another user’s voice mailbox. See “Direct Mail Transfer” in Chapter 7.

3Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” in Chapter 7.

4Flash button (analog line only) — Toggles the current call to another call if the line has the Call Waiting service from your local telephone company, or enables call transfer if the line has the Call Transfer service.

5Unassigned — This button has no default assigned function.

6Release button — Disconnects calls. Useful when you use a telephone headset. See “Using a Headset” in Chapter 6.

7Typically, you can use these nine buttons for personal speed dial settings, although the administrator can map them to other features. See “Speed Dials” in Chapter 6.

8In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls.

30 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Status Lights for	An Access button that is set up for incoming and outgoing calls is called a
System Appearance	System Appearance button. The light	beside each System Appearance
Buttons	button indicates the status:

If the light is	The line is
Off	Available for use
Steady	In use
Blinking quickly	Ringing
Blinking slowly	On hold