Western Digital WD SmartWare User Manual

WD SmartWare™ Software

User Manual

Version 2.4.x

SmartWare Software User Manual, Version 2.4.x

Software Backup

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer,

please contact WD® at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America		Europe (toll free)* 00800 ASK4 WDEU
English	800.ASK.4WDC	Europe	(00800 27549338)
	(800.275.4932)		[phone]
Spanish	800.832.4778	Middle East	[phone]
		Africa	[phone]
Mexico	001 8002754932	Russia	8 10 8002 335 5011
South America		Asia Pacific
Chile	1230 020 5871	Australia	1800 42 9861	/ [phone]
Colombia	009 800 83247788	China	800 820 6682
Venezuela	0800 100 2855	Hong Kong	[phone]
Peru	0800 54003	India	1800 419 5591 / 1800 200 5789
Uruguay	000 413 598 3787	Indonesia	[phone]
Argentina	0800 4440839	Japan	00531 65 0442 / 0120 994 120
Brazil	0800 7704932	Korea	02 703 6550
	0021 800 83247788	Malaysia	1800 88 1908	/ [phone] (Telekom Malaysia)
		New Zealand	0508 555 639	/ [phone]
		Philippines	1 800 1441 0159
		Singapore	1800 608 6008 / [phone] (Singtel)
		Taiwan	0800 666 290	/ [phone] (Chunghwa)
		Thailand	001 800 441 0570

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

ii

WD SMARTWARE SOFTWARE

USER MANUAL

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

WD Hard Drive Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Non-WD Device Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cloud Services Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Retrieve Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Settings Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Help Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Installing the Software and Getting Started . . . . . . . . . . . . . . . . . . . . 22

Installing the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Getting Started—Your First Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Getting Started—Your Initial Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

3 Upgrading to the WD SmartWare Pro Software . . . . . . . . . . . . . . . . . 32

Getting Started with the Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Trying for Free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Buying an Activation Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Activating the WD SmartWare Pro Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Securing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5	Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
	How the Backup Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
	Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
6	Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
	How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
	Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
7	Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . .	54

Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the Drive Settings Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Five Invalid Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Naming the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

TABLE OF CONTENTS – iii

WD SMARTWARE SOFTWARE

USER MANUAL

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Showing or Hiding the Virtual CD Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 65

Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Configuring Your Dropbox Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Specifying the Number of Backup Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

A Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

TABLE OF CONTENTS – iv

1

1

WD SMARTWARE SOFTWARE

USER MANUAL

About the WD SmartWare Software

WD SmartWare™ software is an easy-to-use backup application that gives you the power to:

Protect your data automatically—Continuous backup instantly makes a second copy whenever you add or change a file. Scheduled backups run on the days and times you select.

See your backup as it happens—Category-mode backup organizes and displays your files in categories. File-mode backup lets you select specific files and folders. Both show the progress of your backup.

Bring back lost files effortlessly—Easily retrieve your data whether you have lost everything, deleted a folder, or just overwritten an important file.

Take control—Customize your backup, run diagnostics, manage the power settings, and more for supported WD devices.

The WD SmartWare software provides the drive settings functions for older

My Book® and My Passport® drives. For newer drives, these functions are provided by the WD Drive Utilities™ software.

Secure your encryption-enabled WD drive—Password protection and 256-bit hardware-based encryption protects your data from unauthorized access or theft.

The WD SmartWare software provides the security functions for older My Book and My Passport drives. For newer drives, these functions are provided by the

WD Security™ software.

Upgrade to the WD SmartWare Pro software—Extend the backup function to nonWD drives, unsupported WD devices, and supported cloud services.

A Dropbox™ account is required for cloud backup. Cloud accounts can be changed, terminated, or interrupted without notice at any time.

Operating System Compatibility

The WD SmartWare software is compatible with the following Windows® operating systems:

Windows Vista®

Windows 7

Windows 8

Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, use the Windows Update service to download and install the latest updates and service pack (SP).

ABOUT THE WD SMARTWARE SOFTWARE – 1

WD SMARTWARE SOFTWARE

USER MANUAL

WD Hard Drive Support

The WD SmartWare software supports the following directand network-attached WD external devices:

My Book® direct-attached drives

-My Book

-My Book Essential™

-My Book Elite™

-My Book Duo

-My Book for Mac (reformatted for Windows operating systems)

-My Book Studio™ (reformatted for Windows operating systems)

My Passport® direct-attached drives

-My Passport

-My Passport Essential™

-My Passport Essential SE

-My Passport Elite™

-My Passport Edge™

-My Passport Ultra™

-My Passport Ultra Metal Edition

-My Passport Slim™

-My Passport for Mac (reformatted for Windows operating systems)

-My Passport SE for Mac (reformatted for Windows operating systems)

-My Passport Edge for Mac (reformatted for Windows operating systems)

-My Passport Air (reformatted for Windows operating systems)

-My Passport Studio™ (reformatted for Windows operating systems)

Note: You must reformat Mac drives for compatibility with Windows operating systems to use them with this version of the WD SmartWare software. For information about reformatting your My Book or My Passport drive, see answer ID 3865 in the WD Knowledge Base at http://support.wd.com.

WD Network-attached devices

-My Book Live™

-My Book Live Duo

-WD My Cloud™

-WD My Cloud EX2

-WD My Cloud EX4

-WD My Cloud Mirror

-My Net™ N600

-My Net N750

-My Net N900

-My Net N900 Central

ABOUT THE WD SMARTWARE SOFTWARE – 2

WD SMARTWARE SOFTWARE

USER MANUAL

Non-WD Device Support

The WD SmartWare Pro software upgrade extends the backup function to:

Direct-attached non-WD drives (USB)

Unsupported WD devices

Supported cloud services

Upgrading to the WD SmartWare Pro software requires purchase of an activation code. Or you can upgrade for a free 30-day trial.

Cloud Services Support

The upgraded WD SmartWare Pro software supports Dropbox cloud services.

Functional Overview

All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where:

The . . . tab display	Provides . . .
Home	Device icons and content gauges showing the total capacity and
	category structure of the selected backup source device and each
	available backup target device.
	If the selected backup source device has more than one internal
	hard drive or multiple hard drive partitions, or if an available backup
	target device has multiple partitions or network shares, the
	WD SmartWare software displays a selector box that you can use
	to specify the one you want to work with.
	See “Home Tab Display” on page 4.
Backup	One of two backup dialogs, depending on the backup mode that
	you select:
	The by-category dialog provides content gauges showing the
	total capacity and category structure of the selected backup
	source and backup target devices.
	The by-file dialog provides a folder view of the selected backup
	source device for selecting the files and folders that you want
	to back up.
	See “Backup Tab Displays” on page 11.
Retrieve	Three full-screen dialogs for selecting the:
	Backed up volume that you want to retrieve files from
	Destination where you want to copy the retrieved files
	Files that you want to retrieve
	See “Retrieve Tab Displays” on page 15.
	(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 3

	WD SMARTWARE SOFTWARE
	USER MANUAL
The . . . tab display	Provides . . .
Settings	One of two dialogs, depending on the type and model of the
	selected backup target device:
	For most supported WD drives and network-attached devices,
	the Settings tab display provides buttons for displaying
	Software Settings and Drive Settings screens.
	For some supported WD drives, unsupported WD devices, and
	all non-WD drives, the Settings tab display provides only the
	Software Settings screen.
	See “Settings Tab Displays” on page 17.
Help	Instant access to:
	Detailed information about backing up and retrieving files and
	making your software and drive setup selections
	WD Customer Support services
	See “Help Tab Display” on page 20.

In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected device.

Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, click the info/online help icon in the upper-right corner of the display:

To close the info/online help screen after reading the online help, click the X close window icon in the upper-right corner of the screen.

Home Tab Display

Use the Home tab display to view device content gauges and select:

The source device or drive partition that has the files you want to back up

The target device or device partition/network share that you want to back up files to, retrieve files from, or set up

See Figure 1 on page 5 and Table 1 on page 6 for a brief functional description of the Home tab display.

ABOUT THE WD SMARTWARE SOFTWARE – 4

WD SMARTWARE SOFTWARE USER MANUAL

Computer Icon

Backup Source

Selector

Backup Source

Device Selector

Backup Source

Content Gauge

Figure 1. Home Tab Display

Backup Target

Device Icons

Activation Code

Required Icon

Backup Target

Content Gauges

ABOUT THE WD SMARTWARE SOFTWARE – 5

WD SMARTWARE SOFTWARE

USER MANUAL

Table 1. Home Tab Functional Description

Display Component

Description

Activation code required icon

Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.

Backup source Dropbox Not shown in Figure 1 on page 5: icon

Signifies that you have selected the Dropbox option for backup operations.

Right-clicking the icon and selecting Select Account displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:

Backup source computer	Signifies that you have selected the computer option for backup
icon	operations and provides the name of the selected drive or drive
	partition.
	Right-clicking the icon displays a menu with the following options:

Open—Displays the computer’s file management utility listing.

Properties—Displays the Windows System Properties dialog for the selected drive or drive partition.

(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 6

		WD SMARTWARE SOFTWARE
		USER MANUAL
Table 1. Home Tab Functional Description (Continued)
Display Component	Description
Backup source content	The content gauge for the selected backup source device shows all
gauge	of the files that are available for a category-type backup against a
	blue background in six categories where:
	This file category	Includes files with these extensions
	Documents	.doc, .txt, .htm, .html, .ppt, .xls, .xml, and
		other document extensions
	Mail	.mail, .msg, .pst., and other mail extensions
	Music	.mp3, .wav, .wma, and other music
		extensions
	Movies	.avi, .mov, .mp4, and other movie
		extensions
	Pictures	.gif, .jpg, .png, and other picture extensions
	Other	Others that do not belong in the five main
		categories
	For a complete list of all included file extensions, search for answer
	ID 3644 in the WD Knowledge Base at http://support.wd.com.
	Note that:
	The System category, shown against a dark gray background,
	includes all of your operating system files that are not available
	for a category-type backup, including: system files, program
	files, applications, working files like .tmp and .log files, and any
	files that are stored in a Temp folder.
	When you select and run a file-type backup, the name of the
	System category changes to Excluded and it then includes all of
	the files that are not included in your file backup.
	The Retrieved category, also shown against a dark gray
	background, includes the files that you have retrieved from a
	prior backup. They, too, are not available for a category-type
	backup.
	Because they change so frequently, Outlook .pst files are only
	backed up once every 24 hours for a continuous backup. This
	exclusion does not apply to other mail application files. For a
	scheduled backup, Outlook .pst files are backed up according
	to the schedule.
	Hovering the pointer over a category displays the number of
	files in the category.
Backup source device	When the computer option is selected, lists all of your computer’s
selector	internal hard drives, hard drive partitions, and direct-attached drives
	that are available as a backup source device.
		(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 7

	WD SMARTWARE SOFTWARE
	USER MANUAL
Table 1. Home Tab Functional Description (Continued)
Display Component	Description
Backup source selector	Provides options for selecting the type of source device you want to
	back up:
	Selecting the computer option displays your computer icon and
	lists all of your computer’s internal hard drives, hard drive
	partitions, and direct-attached drives in the device selector.
	Selecting the Dropbox option displays the Dropbox icon and
	hides the backup source device selector.
Backup target content	After installing the WD SmartWare software—before running your
gauge	first backup or copying any files to the device—the backup target
	content gauge shows only a small number of files in the Additional
	Files category. These are the system files and hidden files that your
	computer’s operating system put there when you installed the
	device.
	After running a backup or copying files to the device, the backup
	target content gauge shows:
	All of the files that have been backed up in the same categories
	as the content gauge for the backup source device (see
	“Backup source content gauge” on page 7)
	Any other files that you have copied or saved to the device in
	the Additional Files category
	(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 8

				WD SMARTWARE SOFTWARE
				USER MANUAL
Table 1. Home Tab Functional Description (Continued)
Display Component		Description
Backup target device icon		Provides the name of the backup target device connected to your
		computer.
		If you have more than one supported device connected to your
		computer, left-click the one that you want to use for backup and
		retrieve functions. The WD SmartWare software highlights your
		selection with a light-blue background:
		Selected My Book Drive
		Right-clicking a direct-attached drive icon displays a menu with the
		following options:

Open—Displays the device listing in your computer’s file management utility

Properties—Displays the Windows Drive Properties dialog

Safely remove—Prepares your system to disconnect the drive

The Safely remove option is not available for non-WD drives.

Right-clicking a network-attached device icon displays a menu with the following options:

Open—Displays the device listing in your computer’s file management utility

Dashboard—Displays the Web interface for configuring the device

Map—Displays the Windows Map Network Drive dialog

Create Shortcut—Adds a shortcut to the device to your desktop display

Alerts—Displays the WD SmartWare WD Alerts reports

Properties—Displays the Device Details and Troubleshooting information for the device

If you have upgraded to the WD SmartWare Pro software, rightclicking the Dropbox icon displays a link to the Dropbox login Required Dialog for configuring your Dropbox account for access by the WD SmartWare Pro software.

(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 9

WD SMARTWARE SOFTWARE

USER MANUAL

Table 1. Home Tab Functional Description (Continued)

Display Component	Description
Backup target device	Not shown in Figure 1 on page 5:
selector
	The backup target device selector appears under the icon for each
	supported backup target device that has more than one drive
	partition or network share. The drive partition or network share that
	you select is the target for subsequent backup operations and the
	source for subsequent retrieve operations.
Device display scroll	Not shown in Figure 1 on page 5.
pointers	One installation of the WD SmartWare software supports as many
	external devices as your system can handle. When the number of
	connected devices exceeds the display capacity, the
	WD SmartWare software displays left/right device display scroll
	pointers so you can see them all:

Scroll Pointers

Device locked icon

Not shown in Figure 1 on page 5:

Signifies that the device is password protected and locked.

Free-trial countdown icon Not shown in Figure 1 on page 5:

Signifies that non-WD devices, unsupported devices, or cloud services are being accessed by a 30-day free trial of the

WD SmartWare Pro software upgrade.

No writable partition icon Not shown in Figure 1 on page 5:

Appears when the WD SmartWare software cannot find a valid volume or share on the device. You must configure the device before you can select it for WD SmartWare backup and retrieve functions.

(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 10

	WD SMARTWARE SOFTWARE
	USER MANUAL
Table 1. Home Tab Functional Description (Continued)
Display Component	Description
Upgrade to WD SmartWare	Appears in the upper-right corner of each WD SmartWare tab
Pro software button	display to remind you of the WD SmartWare Pro software upgrade:

Clicking the button displays a dialog for buying and activating the

WD SmartWare Pro software upgrade or starting a free 30-day trial.

Backup Tab Displays

The WD SmartWare software provides two different Backup tab displays, depending on how you want to select files to back up:

By category—As shown in the content gauges

By file—As shown in the folder structure of the selected backup source device

Use the Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.

See Figure 2 on page 12 and Table 2 on page 13 for a brief functional description of the Backup tab displays.

ABOUT THE WD SMARTWARE SOFTWARE – 11

WD SMARTWARE SOFTWARE

USER MANUAL

	Backup by Category Display		Backup by Files Display
	Backup Source		Advanced Backup Area	Backup Target
	Content Gauge
				Content Gauge

	Category/File Backup	Set Backup Frequency	Enable/Disable Backup
	Toggle Button	Button
			Toggle Button
	Figure 2. Backup Tab Displays

ABOUT THE WD SMARTWARE SOFTWARE – 12

		WD SMARTWARE SOFTWARE
		USER MANUAL
Table 2. Backup Tab Functional Description
Display Component	Description
Advanced backup area	In category mode, the initial/default configuration of the
	WD SmartWare software is to back up all categories of your files. In
	this configuration, the advanced backup area is blank.
	Clicking Advanced View displays a backup files selection box that
	you can use to specify the categories of files that you want to back
	up:

Clicking Apply Changes in the backup files selection box creates a custom backup plan and updates the content gauges.

Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up:

Note: The folder structure view displaces the backup source device content gauge on the Backup tab display.

In file mode, the initial/default configuration of the WD SmartWare software is with none of the files/folders selected for backup. After selecting the files or folders that you want to back up, clicking:

Apply Changes creates a custom backup plan using your recent selections

Revert clears your recent selections and redisplays the prior applied configuration

(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 13

WD SMARTWARE SOFTWARE

USER MANUAL

Table 2. Backup Tab Functional Description (Continued)

Display Component

Description

Backup schedule reminder Not shown in Figure 2 on page 12: button

	For scheduled backups, clicking the button displays a status dialog
	that:
	Shows the date and time of your next scheduled backup, the
	last backup that might have been missed, and the last
	completed backup
	Provides a Backup Now button for bypassing the schedule and
	running the backup now
Backup source content	Same as the content gauge for the selected backup source device
gauge	on the Home tab display. (See “Backup source content gauge” on
	page 7.)
Backup target content	Same as the content gauge for the selected backup target device
gauge	on the Home tab display. (See “Backup target content gauge” on
	page 8.)
Category/File Backup	Switches the backup mode between category and file:
toggle button	Category mode—Backs up files according to their categories,
	as shown in the content gauges.
	The button name is Switch to File Backup when the backup
	mode is category.
	File mode—Backs up files according to their folder structure on
	the selected backup source drive.
	The button name is Switch to Category Backup when the
	backup mode is file.
Enable/Disable Backup	Starts and stops the backup.
toggle button
Set Backup Frequency	Opens the Set Backup Frequency dialog for selecting either
button	continuous or scheduled backups. A continuous backup runs all the
	time. A scheduled backup runs only on specified days at specified
	times.
Upgrade to WD SmartWare	Appears in the upper-right corner of each WD SmartWare tab
Pro software button	display to remind you of the WD SmartWare Pro software upgrade:

Clicking the button displays a dialog for buying and activating the

WD SmartWare Pro software upgrade or starting a free 30-day trial.

ABOUT THE WD SMARTWARE SOFTWARE – 14

WD SMARTWARE SOFTWARE

USER MANUAL

Retrieve Tab Displays

Three Retrieve tab displays guide you through finding backup files and copying them to the selected retrieve location:

Selecting the backup volume to retrieve from

Selecting the destination for retrieved files

Selecting the files to retrieve

See Figure 3 below and Table 3 on page 16 for a brief functional description of the Retrieve tab displays.

Backed Up Volumes Selection Box

Select a Volume to Retrieve From Display

Retrieve Destination Option Buttons

Change Retrieve Folder Box

and Browse Button

Select a Destination for Retrieved Files Display

Retrieve Files Option Buttons

Retrieve Some Files Selection Box

Start/Cancel Retrieving

Toggle Button

Select Content to Retrieve Display

Figure 3. Retrieve Tab Displays

ABOUT THE WD SMARTWARE SOFTWARE – 15

	WD SMARTWARE SOFTWARE
		USER MANUAL
Table 3. Retrieve Tab Functional Description
Display Component	Description
Backed Up Volumes	Lists the backed up volumes that are available to retrieve files from
selection box	on the selected backup target device.
	You must select a backup volume before you can click Next to
	continue with the retrieve operation.
Change retrieve folder box	By default, the WD SmartWare software creates and uses a folder
and browse button	named Retrieved Contents in the My Documents folder for your
	user name. If you want to specify a different folder, use the Browse
	function and click Apply.
Retrieve destination	Specify where you want to copy the retrieved files. Selecting:
option buttons	To the Original Places copies the retrieved files to the same
	locations they were backed up from.
	To a Retrieved Content Folder copies the retrieved files to the
	specified Retrieved Content folder.
Retrieve files option	By default, the Retrieve Some Files option is selected and the
buttons	WD SmartWare software displays the Retrieve Some Files
	selection box that you can use to find and retrieve only selected
	files or folders.
	Selecting the Retrieve All Files option closes the Retrieve Some
	Files selection box and the WD SmartWare software retrieves all of
	the files from the selected backup volume on the selected backup
	target device.
Retrieve Some Files	Displays all of the files from the selected backed up volume in a
selection box	folder structure with check boxes for selecting individual files or
	folders:

Start/Cancel Retrieving	Starts and stops the retrieve operation.
toggle button
Upgrade to	Appears in the upper-right corner of each WD SmartWare tab
WD SmartWare Pro	display to remind you of the WD SmartWare Pro software upgrade:
software button

Clicking the button displays a dialog for buying and activating the

WD SmartWare Pro software upgrade or starting a free 30-day trial.

ABOUT THE WD SMARTWARE SOFTWARE – 16

WD SMARTWARE SOFTWARE

USER MANUAL

Settings Tab Displays

The configuration of the Settings tab displays depends on the type and model of the selected backup target device:

For most supported WD drives and network-attached devices, the Settings tab display provides buttons that link to the:

-Software Settings screen

-Drive Settings screen for direct-attached WD drives

-Web user interface for network-attached WD devices

For WD drives that support the WD Security and WD Drive Utilities software, and all non-WD drives, the Settings tab displays only the Software Settings screen.

See Figure 4 on page 18 and Table 4 on page 19 for a brief functional description of the Settings tab displays.

ABOUT THE WD SMARTWARE SOFTWARE – 17

WD SMARTWARE SOFTWARE

USER MANUAL

Settings Tab Display

Software Settings Screen

Drive Settings Screen

Figure 4. Settings Tab Displays

ABOUT THE WD SMARTWARE SOFTWARE – 18

	WD SMARTWARE SOFTWARE
	USER MANUAL
Table 4. Settings Tab Functional Description
Display Component	Description
Diagnostics button	Displays the Run Diagnostics dialog for launching diagnostic/self-
	test utilities for checking drive health.
Drive Erase button	Displays the Drive Erase dialog for erasing the drive when it is not
	locked.
Dropbox Account button	Displays the dialog for configuring a Dropbox account for access by
	the WD SmartWare Pro software.
File History button	Displays the Set File History dialog for specifying the number of
	backup versions that you want to keep for each file.
Label button	Not shown in Figure 4 on page 18.
	For My Book and My Passport drives that have a customizable
	label, displays the Set Label dialog for naming the drive.
Registration button	Displays the Register Drive dialog for registering supported WD
	drives.
Retrieve Folder button	Displays the Set Retrieve Folder dialog for specifying a different
	destination folder for retrieved files.
Security button	For encryption-enabled WD drives, depending on whether the drive
	is password protected or not, displays the:
	Set Security dialog for creating a password
	Your Drive is Secure dialog for changing your password or
	turning off the drive lock feature
Set Up Drive button	For supported direct-attached WD drives, displays the Drive
	Settings screen for securing and setting up the drive.
	For supported network-attached WD devices, uses your Web
	browser to display the Web interface for configuring the device.
Set Up Software button	Displays the Software Settings screen for managing and
	customizing the WD SmartWare software.
Sleep Timer button	Displays the Set Sleep Timer dialog for specifying the period of
	inactivity for turning off the drive.
Software Updates button	Displays the Software Updates dialog for enabling/disabling the
	option that automatically checks for software updates.
Upgrade to WD SmartWare	Appears in the upper-right corner of each WD SmartWare tab
Pro software button	display to remind you of the WD SmartWare Pro software upgrade:

Clicking the button displays a dialog for buying and activating the

WD SmartWare Pro software upgrade or starting a free 30-day trial.

(Continued)

ABOUT THE WD SMARTWARE SOFTWARE – 19

WD SMARTWARE SOFTWARE

USER MANUAL

Table 4. Settings Tab Functional Description (Continued)

Display Component	Description
Virtual CD button	Not shown in Figure 4 on page 18:

For My Book and My Passport drives that provided the

WD SmartWare software on the virtual CD, clicking the Virtual CD button on the Drive Settings screen displays the Virtual CD Settings dialog for showing or hiding the virtual CD icon and drive listing in your computer’s file management utility displays.

Help Tab Display

The Help tab display provides quick access to Learning Center topics and links to online support services.

See Figure 5 below and Table 5 on page 21 for a brief functional description of the Help tab display.

Learning Center

Topic Buttons

	Contact Us Link	WD Store Link
Support Link	Online User Manuals Link

Figure 5. Help Tab Display

ABOUT THE WD SMARTWARE SOFTWARE – 20