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MY PASSPORT™ SSD
Portable Hard Drive
User Manual
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Accessing Online Support |
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Visit our product support website at http://support.wdc.com and choose from these topics: |
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Downloads — Download software and updates for your WD product |
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Registration — Register your WD product to get the latest updates and special offers at |
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http://register.wdc.com. You can also register using WD Discovery software. |
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▪ Warranty & RMA Services — Get warranty, product replacement (RMA), RMA status, and data recovery |
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information |
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Knowledge Base — Search by keyword, phrase, or Answer ID |
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Installation — Get online installation help for your WD product or software |
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▪ WD Community — Share your thoughts and connect with other WD users at http://community.wdc.com
Table of Contents |
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Accessing Online Support................................................................................. |
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1 About Your WD Drive |
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Features............................................................................................................................. |
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Kit Contents...................................................................................................................... |
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Optional Accessories....................................................................................................... |
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Operating System Compatibility.................................................................................... |
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Disk Drive Format............................................................................................................. |
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Physical Description......................................................................................................... |
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USB 3.1 Type-C Interface.................................................................................................... |
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Registering Your Drive..................................................................................................... |
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Handling Precautions....................................................................................................... |
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2 Connecting the Drive and Getting Started................................................. |
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Connecting the Drive...................................................................................................... |
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Getting Started with the WD Software......................................................................... |
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3 Backing Up Files............................................................................................. |
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How the Backup Function Works................................................................................... |
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Backing Up Files............................................................................................................... |
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4 Restoring Files.............................................................................................. |
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How the Restore Function Works................................................................................. |
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Restoring Files................................................................................................................ |
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5 Locking and Unlocking the Drive............................................................... |
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Password Protecting the Drive..................................................................................... |
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Unlocking the Drive........................................................................................................ |
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With the WD Security or WD Drive Utilities Software................................................... |
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With the WD Drive Unlock Utility.................................................................................... |
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Changing Your Password.............................................................................................. |
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Turning Off the Drive Lock Feature............................................................................... |
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6 Managing and Customizing the Drive........................................................ |
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Checking Drive Health |
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Safely Disconnecting the Drive |
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Erasing the Drive............................................................................................................ |
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Using the Drive Erase Function........................................................................................ |
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Using Five Invalid Passwords............................................................................................ |
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Registering the Drive |
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Restoring the WD Software.......................................................................................... |
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7 Managing and Customizing the Software.................................................. |
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Configuring Your Cloud Service Account.................................................................... |
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Uninstalling the WD Software....................................................................................... |
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8 WD Discovery.............................................................................................. |
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Installing WD Discovery................................................................................................ |
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Using WD Discovery...................................................................................................... |
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Devices Tab.................................................................................................................... |
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Apps Tab......................................................................................................................... |
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Available Apps................................................................................................................ |
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9 Using the Drive with a Mac Computer...................................................... |
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Reformatting the Drive.................................................................................................. |
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Restoring the WD Software.......................................................................................... |
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10 Troubleshooting........................................................................................ |
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Installing, Partitioning, and Formatting the Drive....................................................... |
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Frequently Asked Questions......................................................................................... |
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11 Compliance and Warranty Information................................................... |
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Regulatory Compliance................................................................................................. |
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FCC Class B Information................................................................................................... |
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ICES-003/NMB-003 Statement....................................................................................... |
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CE Compliance For Europe.............................................................................................. |
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Environmental Compliance (China).............................................................................. |
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Warranty Information.................................................................................................... |
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Obtaining Service.............................................................................................................. |
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Limited Warranty.............................................................................................................. |
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My Passport SSD |
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About Your WD Drive |
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Welcome to your My Passport SSD portable hard drive. This drive offers high |
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capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local |
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and cloud backup, and password protection to help protect your files from |
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unauthorized use. |
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This introductory chapter includes the following topics: |
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Features |
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Kit Contents |
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My Passport SSD |
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About Your WD Drive |
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Kit Contents |
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As shown in figure 1, your My Passport SSD drive kit includes the following: |
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Figure 1: My Passport SSD Portable Hard Drive Kit Components
▪My Passport SSD portable hard drive, with WD Discovery software (includes WD Backup, WD Security and WD Drive Utilities)
▪USB 3.1 Type-C cable
▪Type-C to A adapter
▪Quick install guide
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your My Passport SSD drive and the WD Discovery, WD Drive Utilities and WD Security software are compatible with the following operating systems:
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Windows 7 |
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Mavericks |
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Windows 8 |
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Yosemite |
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Windows 8.1 |
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El Capitan |
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Sierra |
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The WD Backup software is compatible with the following operating systems:
▪ Windows 7
▪ Windows 8
▪ Windows 8.1
▪ Windows 10
Compatibility can vary, depending on hardware configuration and operating system.
My Passport SSD |
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About Your WD Drive |
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For highest performance and reliability, always install the latest updates and service |
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pack (SP). For Windows computers, go to the Start menu and select Windows |
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Update. For Mac computers, go to the Apple menu and select Software Update. |
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Disk Drive Format |
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Your My Passport SSD drive is formatted as a single exFAT partition for |
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compatibility with updated Windows and Mac OS X operating systems. To use with |
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other operating systems, see Reformatting the Drive and Troubleshooting. |
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Physical Description
As shown in figure 2, the My Passport SSD drive has: ▪ A USB 3.1 Type-C interface port
USB 3.1 Type-C Interface
The USB 3.1 Type-C interface supports data transfer rates up to 10 Gb/s.
USB 3.1 is backward compatible with USB 2.0. A USB 2.0 Interface supports data transfer rates up to 480 Mb/s.
Figure 2: My Passport SSD drive
Registering Your Drive
Always register your My Passport SSD drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product:
▪ Do not drop or jolt the drive.
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▪ Do not move the drive during activity.
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About Your WD Drive |
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My Passport SSD |
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Connecting the Drive and Getting Started |
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This chapter provides instructions for connecting the drive and installing the WD |
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software on your computer. It includes the following topics: |
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Connecting the Drive |
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Getting Started with the WD Software |
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Connecting the Drive
1.Turn on your computer.
2.Connect the drive to your computer as shown in figure 3. If using the USB-C to USB-A adapter, verify the arrows are on the same side, pointing at each other.
3.Verify that the drive appears in your computer's file management utility listing.
4.If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.
Your My Passport SSD drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD Discovery software that is on the drive:
▪Once WD Discovery is open, WD Backup (Windows only) and WD Security can be installed
▪WD Drive Utilities is installed automatically with WD Discovery
Figure 3: Connecting the My Passport SSD Drive
Getting Started with the WD Software
1.For Windows, run WD Discovery.exe to install WD software to help you get a
backup plan, set drive security and modify drive settings. If you don’t have internet connectivity, please install WD Backup™, WD Security™ and WD Drive Utilities™ from the WD Software Offline Installers > For Windows folder.
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Connecting the Drive and Getting Started |
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2. For Mac, open WD Discovery for Mac.dmg to install WD software to help set |
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drive security and modify drive settings. If you don’t have internet connectivity, |
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please install WD Security™ and WD Drive Utilities™ from the WD Software |
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Offline Installers > For Mac folder. |
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Backing Up Files |
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This chapter includes the following topics: |
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How the Backup Function Works |
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Backing Up Files |
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How the Backup Function Works |
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Backing Up Files |
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The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
▪Target—the external storage device where you will copy your files for backup protection. The backup target can be any supported:
◦External storage drive
◦Cloud service account
▪Source—the computer files and folders that you want to copy to the backup target for backup protection. The backup source can be any internal hard drive, hard drive partition, or any:
◦External storage drive
◦Supported cloud service account
▪Schedule—the time of day, day of week, and month that you want to run the backup.
When you click Start Backup after creating a backup plan, the WD Backup software copies all of the specified backup source files and folders to the specified backup target. Then, on the schedule you specified, the WD Backup software automatically backs up any:
▪New file that was created in or copied to a backup-protected device or folder
▪Existing backup-protected file that was changed
This protection is automatic—the WD Backup software does it for you without any action on your part. Just leave the backup source and target devices connected to your computer.
Note: Whenever you disconnect and reconnect a backup target or source device, the WD Backup software rescans the backup source device for new or changed files and resumes automatic backup protection according to the schedule.
Excluded Files—The WD Backup software will not backup files that have specific:
▪Attributes: reparsePoint, temporary
▪Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData] \Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\, config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler,
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Backing Up Files |
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[Root]\Drivers\, [Root]\Temp\, System Volume Information, WD |
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Backup.swstore, .WD Hidden Items, WD SmartWare.swstor, [Windows] |
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▪ Extensions: .ds_store, .temp, .tmp, .wdsync |
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▪ Start value: ~ |
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▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal, |
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pagefile.sys, thumbs.db |
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Backing Up Files |
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1.Open the Select your WD storage device or cloud service dialog by clicking either:
▪Add Backup Plan on the WD Backup screen
▪Configure backup on the WD Backup view menu from the Windows task bar
2.The Select your WD storage device or cloud service dialog shows all of the hardware devices and cloud service accounts that you can use for a backup target device:
a.Select to highlight the device that you want to use.
b.If you have more than three available devices, use the leftand right-scroll buttons to see them all.
c.Click Next to display the Setup Complete dialog: Note that:
IF you selected a . . . |
THEN the WD Backup software displays a . . . |
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Cloud service account, |
Log in or connect dialog that you must |
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complete to continue. (See Configuring Your |
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Cloud Service Account.) |
Password-protected device that is locked, |
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first use either the WD Security or the |
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WD Drive Utilities software to unlock the |
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drive. Then reselect it. |
3.The initial/default configuration of the backup settings on the Setup Complete dialog is for hourly backups of everything in the Windows Users folder for your computer user name.
On the Setup Complete dialog:
IF you want to . . . |
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Accept the default settings, |
Start Backup to save and launch your backup |
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plan and close the Setup Complete dialog. |
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Skip to Step 10. |
Specify a different backup schedule, |
Edit Schedule to display the Automatic Backup |
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Schedule screen and proceed to Step 4. |
Change the Include Files setting, |
Edit Files to display the Select Files to Back Up |
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screen and skip to Step 7. |
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