Western Digital My Passport Essential SE User Manual

My Passport®

Essential™ and Essential SE

Ultra-Portable Hard Drives

User Manual

Portable External

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or if you prefer,

please contact WD® at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/ 7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

•Downloads—Download drivers, software, and updates for your WD product.

•Registration—Register your WD product to get the latest updates and special offers.

•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

•Knowledge Base—Search by keyword, phrase, or answer ID.

•Installation—Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America		Asia Pacific
English	800.ASK.4WDC	Australia	1 800 42 9861
	(800.275.4932)	China	800 820 6682/[phone]
Spanish	800.832.4778	Hong Kong	+800	6008	6008
		India	1 800 11 9393			(MNTL)/1 800 200 5789 (Reliance)
			011 26384700			(Pilot Line)
Europe (toll free)*	00800 ASK4 WDEU	Indonesia	+803	852 9439
	(00800 27549338)	Japan	00 531 650442
		Korea	02 703 6550
Europe	[phone]	Malaysia	+800	6008	6008/1 800 88 1908/[phone]
Middle East	[phone]	Philippines	1 800 1441 0159
Africa	[phone]	Singapore	+800	6008	6008/[phone]/[phone]
		Taiwan	+800	6008	6008/[phone]

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

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Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . .

5

Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Started with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

WD SmartWare Software Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

WD SmartWare Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Drive Management Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Viewing the Info/Online Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Without the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Backing It All Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Advanced Backup Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Selecting Specific Files to Back Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Changing the Backup Software Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Retrieving Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

About Retrieving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Retrieving Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Retrieving an Earlier Version of a File or Deleted Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Retrieving All Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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5 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6 Managing and Customizing Your Drive . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the WD SmartWare Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Monitoring Icon Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Customizing Your Software Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting the Preferences Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Customizing Your Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Setting the Drive Sleep Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Erasing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Enabling the Backup and Retrieve Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Uninstalling on Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Uninstalling on Windows Vista or Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 39

7 Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 8 Using the Drive with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Enhancing Performance with WD +TURBO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Installing the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 The WD SmartWare Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using the WD SmartWare Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Safely Dismounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the WD SmartWare Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the My Passport Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing on Windows XP Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing on Windows 7 Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 65

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 KCC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

GNU General Public License (“GPL”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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		About Your WD Drive
	1
		Welcome to your My Passport™ Essential™ or Essential SE ultra-portable hard drive, an
		elegant, high-capacity storage solution for all the chapters of your digital life. Our latest
		edition features visual, easy-to-use, automatic, continuous backup software, and drive
		lock security protection.
		WD's best-selling My Passport Essential and Essential SE USB ultra-portable hard
		drives feature WD SmartWare software that backs up your data automatically and
		continuously, shows your backup as it happens, and brings back lost files effortlessly.
		This chapter includes the following topics:
		Features
		Kit Contents
		Optional Accessories
		Operating System Compatibility
		Disk Drive Format
		Physical Description
		Registering the Drive
		Handling Precautions
		Features
		Major features of the My Passport Essential and Essential SE drives include:
		Smaller, sleeker, more streamlined design—We've designed a smaller, high-quality
		integrated USB hard drive inside a stylish package in a variety of fun colors.

WD SmartWare™ software—An easy-to-use backup solution that gives you the power to:

•Protect your data automatically—Relax! Your data is secure. Automatic, continuous backup will instantly make a second copy whenever you add or change a file.

•See your backup as it happens—Seeing is believing. Visual backup organizes and displays your content into categories and shows the progress of your backup.

•Bring back lost files effortlessly—Retrieve your valuable data to its original location whether you've lost all your data, deleted a file, or just overwritten an important file.

•Take control—Customize your backup, set drive security, run diagnostics, manage the power settings, and more from the WD SmartWare control center.

•Drive lock—Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256-bit hardwarebased encryption.

USB 3.0 interface—A simple connection that offers convenience and compatibility among multiple computers.

Power miser—My Passport portable drives are designed to save energy.

WD GreenPower Technology™ lowers internal drive power consumption by up to 30%, a sleep mode reduces power during idle times, and a power-saving feature turns the drive on and off with your computer.

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Planet friendly—We designed a small box from recycled materials to minimize waste. We encourage you to recycle it.

Ready to plug-and-play with Windows computers—NTFS-formatted for compatibility with all Windows operating systems.

Support for multiple devices—One installation of the software supports up to three WD drives (My Passport or My Book drives with WD SmartWare software).

Important: For the latest WD product information and news, visit our website at www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://products.wdc.com/updates.

Kit Contents

As shown in Figure 1, your My Passport Essential or Essential SE disk drive kit includes the following:

•My Passport Essential or Essential SE ultra-portable hard drive

•WD SmartWare software (included on the drive)

•USB cable

•Quick Install Guide

USB Cable	My Passport Essential or Essential SE	Quick Install Guide
	Ultra-Portable Hard Drive

Figure 1. My Passport Drive Kit Contents

Optional Accessories

You can use the following accessories with the My Passport drive:

•A special USB cable that might be needed for computers with limited bus power

•Replacement or additional USB cables

For information about optional accessories for this product, visit:

US	www.shopwd.com or www.wdstore.com
Canada	www.shopwd.ca or www.wdstore.ca
Europe	www.shopwd.eu or www.wdstore.eu
All others	Contact WD Technical Support in your region. For a list of Technical Support
	contacts, visit support.wdc.com and see Knowledge Base Answer ID 1048.

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Operating System Compatibility

Your My Passport Essential or Essential SE drive and the WD SmartWare software are compatible with the following operating systems:

Windows®		Mac® OS X®
•	Windows XP	•	Leopard®
•	Windows Vista®	•	Snow Leopard™
•	Windows 7

Compatibility can vary, depending on hardware configuration and operating system.

For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.

Disk Drive Format

Your My Passport Essential or Essential SE drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive” on page 41 and “Troubleshooting” on page 54.

Physical Description

As shown in Figure 2, the My Passport Essential and Essential SE drives have:

•A power/activity LED indicator

•A USB 3.0 interface port

USB 3.0 Interface Port

Power/Activity LED

Figure 2. My Passport Essential and Essential SE Drive

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:

LED Appearance	Power State/Activity
On steady	Idle
Fast flashing, approximately 3 times per second	Activity
Slow flashing, approximately every 2.5 seconds	System standby

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USB 3.0 Interface

Super-Speed USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backwardcompatible with USB 2.0 and USB 1.1. Connection to a USB 2.0 or USB 1.1 port transfers data at the port speed:

•USB 2.0—up to 480 Mb/s

•USB 1.1—up to 12 Mb/s

Registering the Drive

Always register your My Passport Essential or Essential SE drive to get the latest updates and special offers. You can easily register your drive using the WD SmartWare software, as described in “Registering the Drive” on page 35. Another way is to register online at register.wdc.com.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives can be damaged by rough handling, shock, or vibration. Always observe the following precautions when unpacking and installing your external storage product:

•Do not drop or jolt the drive.

•Do not move the drive during activity.

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		Connecting the Drive and Getting Started
	2
		This chapter provides step-by-step instructions for connecting the drive and installing
		the WD SmartWare software on your computer. It includes the following topics:
		Connecting the Drive
		Getting Started with the WD SmartWare Software
		Getting Started Without the WD SmartWare Software
		Connecting the Drive
		Note: If you have reformatted the drive for use on a Mac computer, skip this
		procedure and see “Connecting the Drive and Getting Started” on
		page 41 instead.

To connect the My Passport drive to your Windows computer:

1.Turn on your computer.

2.Connect the My Passport drive to your computer as shown in Figure 3.

3.If a Found New Hardware screen appears, click Cancel to close it.

The WD SmartWare software that is on the drive installs the proper driver for your My Passport drive.

4.Verify that the My Passport drive appears under My Computer in Windows Explorer.

5.Several different screens might also appear, depending on your computer’s operating system:

IF your operating system is . . .	THEN . . .
Windows XP	Proceed to step 6 on page 6.
Windows Vista or Windows 7	Skip to step 8 on page 6.

Figure 3. Connecting the My Passport Drive

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6. For Windows XP, one or two screens might appear, depending on whether the AutoRun (AutoPlay) function is enabled or disabled:

IF AutoRun (AutoPlay) is . . . on your computer,	THEN . . .
Enabled	Proceed to step a.
Disabled	Skip to step b.

a. On Windows XP with AutoRun (AutoPlay) enabled, the Welcome to WD SmartWare screen displays (see Figure 4 on page 7).

b. On Windows XP with AutoRun (AutoPlay) disabled, click to open the My Passport drive listing in Windows Explorer and double-click the WD SmartWare.exe file to display the Welcome to WD SmartWare screen (see Figure 4 on page 7).

7. Continue to “Getting Started with the WD SmartWare Software” on page 7.

If you do not want to install the WD SmartWare software, go to “Getting Started Without the WD SmartWare Software” on page 14 instead.

8. For Windows Vista or Windows 7, two or three screens might appear, depending on whether the AutoRun (AutoPlay) function is enabled or disabled:

IF AutoRun (AutoPlay) is . . . on your computer,	THEN . . .
Enabled	Proceed to step a.
Disabled	Skip to step b.

a. On Windows Vista or Windows 7 with AutoRun (AutoPlay) enabled, click Open folder to view files on the AutoPlay screen and double-click the WD SmartWare application file to display the Welcome to WD SmartWare screen (see Figure 4 on page 7).

b. On Windows Vista or Windows 7 with AutoRun (AutoPlay) disabled, open Computer, click to open the My Passport drive listing in Windows Explorer and double-click the WD SmartWare application file to display the Welcome to

WD SmartWare screen (see Figure 4 on page 7).

9. Continue to ““Getting Started with the WD SmartWare Software” on page 7.

If you do not want to install the WD SmartWare software, go to “Getting Started Without the WD SmartWare Software” on page 14 instead.

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Note: If a Flash Player is installed on your computer, the screen is animated.

Figure 4. Welcome to WD SmartWare Screen

Getting Started with the WD SmartWare Software

To get started with WD SmartWare software:

1.The What would you like to do? prompt on the Welcome to WD SmartWare screen provides three options for getting started with the WD SmartWare software:

IF you want to install . . .	THEN click the . . .
The full version of the WD SmartWare software, with	Install WD SmartWare button.
continuous automatic backup, retrieve, drive lock
password protection, and drive management features and:
• Run your first backup
• Password protect or register your drive
Only the WD SmartWare software drive lock password	Install Drive Settings button.
protection and drive management features, and password
protect or register your drive,
The full version of the WD SmartWare software and	Retrieve a backup link.
retrieve files that you have already backed up to your
My Passport drive on another computer,

2.Read the license agreement and click Accept to continue.

3.Wait for the software installation to complete. This could take several minutes.

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4. After the software installation completes:

IF you clicked . . .	at step 1,	THEN the WD SmartWare software displays . . .
Install WD SmartWare		The initial Backup screen for performing your first backup
		(see Figure 5 on page 9). Here you can either:
		• Run your first backup—See “Backing Up Your
		Computer Files” on page 15 before clicking
		Start Backup and then proceed to step 5.
		• Skip the backup for now and display the
		WD SmartWare initial Drive Settings screen (Figure 6
		on page 10)—See “Password Protecting the Drive”
		on page 26 and “Registering the Drive” on page 35
		before clicking Skip Backup and then skip to step 6.
		Note: In this case, the WD SmartWare
		initial Drive Settings screen
		includes a Return to Backup
		button for returning to the initial
		Backup screen.
Install Drive Settings		The drive management initial Drive Settings screen for
		securing and registering your drive (Figure 6 on
		page 10).
		a. See:
		• “Password Protecting the Drive” on page 26
		• “Registering the Drive” on page 35
		b. Skip to step 7 on page 9.
Retrieve a backup		The WD SmartWare Home screen for accessing all
		WD SmartWare functions:

a. See Figure 7 on page 10 and “Retrieving Backed Up Files” on page 22.

b. This completes the getting started procedure after selecting Retrieve a backup.

Note: The initial Backup and Drive Settings screens only appear one time—the first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.

5.After running your first backup:

a.Click Continue to Settings to display the WD SmartWare initial Drive Settings Screen screen (Figure 6 on page 10).

b.See “Password Protecting the Drive” on page 26 and “Registering the Drive” on page 35 before clicking Continue to display the WD SmartWare Home screen (Figure 7 on page 10).

This completes the getting started procedure after selecting Install WD SmartWare and running your first backup.

6.After password protecting or registering your drive, click Continue to close the

WD SmartWare initial Drive Settings screen and display the WD SmartWare Home Screen (Figure 7 on page 10).

This completes the getting started procedure after selecting Install WD SmartWare

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and skipping the backup.

7.After password protecting or registering your drive, click Finish to close the drive management initial Drive Settings screen.

This completes the getting started procedure after selecting Install Drive Settings.

In this case:

•Opening the WD SmartWare software displays the drive management Home screen (see Figure 8 on page 11) with the Settings tab for performing all drive management functions (see “Customizing Your Drive Settings” on page 34).

•Clicking the Settings tab displays the drive management Drive Settings screen with a Preferences button that you can use to enable the WD SmartWare Backup and Retrieve functions (see Figure 16 on page 26 and “Enabling the Backup and Retrieve Functions” on page 38).

Figure 5. Initial Backup Screen

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WD SmartWare Initial Drive Settings Screen

Drive Management Initial Drive Settings Screen

Figure 6. Initial Drive Settings Screens

Figure 7. WD SmartWare Home Screen

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Figure 8. Drive Management Home Screen

WD SmartWare Software Overview

The WD SmartWare software is an easy-to-use tool that gives you the power to:

•Secure your drive—In drive settings, create a password to protect your drive from unauthorized access or data theft.

•Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.

Note: Automatic backup protection is continuous for as long as your

My Passport drive is connected to your computer. Then, whenever you disconnect and reconnect the drive to your computer, the WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.

•See your backup as it happens—Seeing is believing. Visual backup organizes and displays your content into categories and shows the progress of your backup.

•Retrieve lost files effortlessly—Bring back your valuable data to its original location whether you’ve lost all your data or just overwritten an important file.

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WD SmartWare Home Screen

The WD SmartWare Home screen has four tab-selected screen options:

•Home—Provides a Content Gauge with the capacity of each hard drive in or connected to your computer (see Figure 7 on page 10)

•Backup—Manages existing backups or creates new backups of your important data, including movies, music, documents, e-mail, and photos (see Figure 9 on page 16)

•Retrieve—Brings back valuable data that has been lost or overwritten (see Figure 12 on page 23)

•Settings—Manages security, diagnostics, power settings, and backup parameters (see Figure 10 on page 19)

On the WD SmartWare Home screen, you can modify the primary drive being categorized with the drop-down selection box under the name of your computer. After you select a different drive, the WD SmartWare software identifies the categories of files on that drive. Then click the:

•Backup tab to back up files from the selected drive to your My Passport drive

•Retrieve tab to retrieve backed up files from your My Passport drive to any location on your computer

In the Content Gauge for your computer’s hard drive, all of your files that are available for backup are shown against a blue background in six categories where:

This file category	Includes files with these extensions
Documents	.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
	extensions
Mail	.mail, .msg, .pst., and other mail extensions
Music	.mp3, .wav, .wma, and other music extensions
Movies	.avi, .mov, .mp4, and other movie extensions
Pictures	.gif, .jpg, .png, and other picture extensions
Other	Others that do not belong in the five main categories

For a complete list of all included file extensions, search for Answer ID 3644 in the WD Knowledge Base at support.wdc.com.

Note that:

•The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, working files like .tmp and .log files, and any files that are stored in a Temp folder.

•The Retrieved category, also shown against a dark gray background, shows the files that you have retrieved from a prior backup. They, too, are not available for backup.

•Hovering the pointer over a category shows the number of files in the category.

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In the Content Gauge for your My Passport drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups.

Note: The small number of files that are shown in the Additional Files category when you first install the WD SmartWare software—before performing your first backup—represents the system and hidden files that your computer’s operating system put there when you installed the drive.

Drive Management Home Screen

The drive management Home screen is available after selecting Install Drive Settings, installing the software, completing the initial drive settings, and opening the

WD SmartWare software. It has two tab-selected screen options:

•Home—Provides a Content Gauge showing the capacity and contents of your My Passport drive (see Figure 8 on page 11)

•Settings—Manages the same security, diagnostics, and power settings as the WD SmartWare Drive Settings screen and provides a Preferences button for enabling the Backup and Retrieve functions (see Figure 16 on page 26)

As you copy files to your drive, the Content Gauge shows them in six categories:

•Documents

•Mail

•Music

•Pictures

•Other

See “WD SmartWare Home Screen” on page 12 for a description of the file categories.

Note: The small number of files that are shown in the Additional Files category when you first install the WD SmartWare software—before copying any files to the drive—represents the system and hidden files that your computer’s operating system put there when you installed the drive.

Viewing the Info/Online Help Topics

Each WD SmartWare screen provides easy access to online help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain

about what to do, just click the info/online help icon in the upper-right corner of any screen:

To close the info/help screen after reading the online help, click the X icon in the upperright corner of the screen.

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Getting Started Without the WD SmartWare Software

If you do not install the WD SmartWare software, you can still use your My Passport as an external hard drive. In this case, however, you will not be able to:

•Protect your data with automatic continuous backups (see “Backing Up Your Computer Files” on page 15)

•Retrieve earlier versions of lost, or damaged files (see “Retrieving Backed Up Files” on page 22)

•Secure your drive and all of the files on it with a password (see “Locking and Unlocking the Drive” on page 26)

•Customize your software and drive settings for the best possible performance (see “Managing and Customizing Your Drive” on page 31)

•Check the operational condition of your drive with built-in diagnostic features (see “Checking Drive Health” on page 40)

To forego these performance features and get started without installing the WD SmartWare software:

1.Click Do Not Install at the What would you like to do? prompt to display the Continue without installing WD SmartWare? prompt:

2.Click:

•Continue without Install if you still do not want to install the WD SmartWare software.

•Go Back if you have changed your mind and do want to install the WD SmartWare software. In this case, go to “Getting Started with the WD SmartWare Software” on page 7.

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		Backing Up Your Computer Files
	3
		This chapter includes the following topics:
		About Backing Up Your Computer Files
		Backing It All Up
		Advanced Backup Capabilities
		About Backing Up Your Computer Files
		The WD SmartWare software automatically and continuously backs up all of your
		important data files to the My Passport drive—music, movies, photos, documents, e-
		mail, and other files.
		Note: One installation of the WD SmartWare software supports up to three
		backup drives that are configured with WD SmartWare software.
		After the WD SmartWare software categorizes the different types of on the selected hard
		drive, simply clicking the Start Backup button backs all of them up. Or you can select
		specific types of content to back up.
		If your computer has more than one hard drive, you must select and back up each one to
		protect all of the data files on your computer.

After performing a backup, the WD SmartWare software protects your files by backing up any:

•New file that is created on or copied to your hard drive

•Existing file that is changed in any way

This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Passport drive connected to your computer.

Note: Automatic backup protection is continuous for as long as your

My Passport drive is connected to your computer. Then, whenever you disconnect and reconnect the drive to your computer, the WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.

Additionally, the Backup screen (see Figure 9 on page 16) provides:

•Content Gauges for your computer’s hard drives, so you can see the number of files and the storage size for each content category

•A Detailed View content box that you can use to select specific categories of files or folders to back up, with an Apply Changes button for implementing your selections

•Start Backup and Stop Backup buttons for controlling backups

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Figure 9. Backup Screen

In the Content Gauges for your computer’s disk drives, the categories of files that would be included in the backup if you click Start Backup are shown where a:

•Light blue background in the Content Gauge for your computer’s hard drive identifies the original files that are available for backup

•Gray background in the Content Gauge for your My Passport drive identifies the potential backup copies of the original files

•Dark blue background identifies categories of files that have been backed up

In the Content Gauge for your My Passport drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups.

In the Content Gauges and the Detailed View content box:

This file category	Includes files with these extensions
Documents	.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
	extensions
Mail	.mail, .msg, .pst., and other mail extensions
Music	.mp3, .wav, .wma, and other music extensions
Movies	.avi, .mov, .mp4, and other movie extensions
Pictures	.gif, .jpg, .png, and other picture extensions
Other	Others that do not belong in the five main categories

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Note that:

•The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, working files like .tmp and .log files, and any files that are stored in a Temp folder.

•The Retrieved category, also shown against a dark gray background, includes the files that you have retrieved from a prior backup. They, too, are not available for backup.

•Hovering the pointer over a category shows the number of files in the category.

•For a complete list of all included file extensions, search for Answer ID 3644 in the WD Knowledge Base at support.wdc.com.

To back up a different hard drive, click the Home tab and select the drive.

Backing It All Up

To back up all of your data files:

1.If your computer has more than one hard drive, select the drive that you want to back up first from the drop-down menu under the graphic representation and name of your computer on the WD SmartWare Home screen.

2.Click the Backup tab to display the Backup screen (see Figure 9 on page 16).

3.Click Start Backup to back up all of your files.

4.During the backup:

•The Backup screen displays a progress bar and a message indicating the amount of data that has been backed up.

•The blue background in the Content Gauge for your computer’s hard drive changes to yellow/amber for all of the files that have not yet been backed up.

•The gray background in the Content Gauge for your My Passport drive changes to blue for each category as the backup completes.

•You can continue to set up your drive or perform any other functions during the backup, as the WD SmartWare software backs up your files in the background.

•A Stop Backup button is available for you to stop the backup.

5.Appearance of a backup successfully finished message means that the backup completed normally.

If any files could not be backed up, their representations remain yellow/amber in the Content Gauge for your computer’s hard drive and the WD SmartWare software displays a:

•Caution message indicating the number of files involved

•View link that you can click to see a list of the files and the reasons they were not backed up

Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try:

•Saving and closing all of your open files

•Closing all running applications—including your e-mail program and web browser

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Important: Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup.

The best long-term solution would be to relegate the drive to longterm archive storage and:

a.Click the Home tab to display the Home screen.

b.Click the WDStore link in the WD Online box to view the Western Digital Online Store website.

c.Click External Hard Drives and select the best drive to suit your future requirements.

6.If you clicked Stop Backup at step 4, the Stop backup? confirmation prompt reminds you that if you stop the backup before it completes, the WD SmartWare software removes all of the backup files that were just copied to your My Passport drive.

To continue, click either:

•Continue Backup to disregard your stop request and resume the backup

•Stop Backup to follow through with your stop request and remove the newly created backup files

7.If your computer has more than one hard drive, repeat the backup procedure for each one.

Advanced Backup Capabilities

The advanced backup capabilities include:

•Selecting specific files to back up

•Changing the backup software settings:

-Choosing the number of backup versions to keep

-Pausing the backup until your computer is idle

Selecting Specific Files to Back Up

To back up some of your computer files:

1.On the Backup screen (see Figure 9 on page 16), select Detailed View to open the backup files content box:

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