WD My Cloud™ EX2
Personal Cloud Storage
User Manual
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and system software versions available.
North America |
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Asia Pacific |
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English |
800.ASK.4wd |
Australia |
1 800 42 9861 |
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(800.275.4932) |
China |
800 820 6682 / +65 62430496 |
Spanish |
800.832.4778 |
Hong Kong |
+800 6008 6008 |
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India |
1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance) |
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011 26384700 (Pilot Line) |
Europe (toll free)* |
00800 ASK4 |
Indonesia |
+803 852 9439 |
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WDEU |
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(00800 27549338) |
Japan |
0120-994-120 / 00531-65-0442 |
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Korea |
02 703 6550 |
Europe |
+31 880062100 |
Malaysia |
+800 6008 6008 / 1 800 88 1908/+65 62430496 |
Middle East |
+31 880062100 |
Philippines |
1 800 1441 0159 |
Africa |
+31 880062100 |
Singapore |
+800 6008 6008 / +800 608 6008/+65 62430496 |
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Taiwan |
+800 6008 6008/+65 62430496 |
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud EX2 personal cloud storage software.
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . 2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . 9
Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . 13
Getting Started Without Online Setup Software . . . . . . . . . . . . . . . 19
Accessing Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4 Accessing Your Cloud Remotely . . . . . . . . . . . . . . . 22
Enabling Cloud Access for the WD My Cloud EX2 Device . . . . . . . 22
Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . 22
Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . . . 24
5 Managing Users, Groups, and Shares . . . . . . . . . . 35
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6 The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 51
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
The Dashboard Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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7 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 67
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . 67
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
8 Managing Storage on WD My Cloud EX2 . . . . . . . . 82
Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
RAID Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
9 Managing Apps on WD My Cloud EX2 . . . . . . . . . . 97
About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
10 Playing/Streaming Videos, Photos, & Music . . . . 101
Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Accessing Your Personal Cloud Using Media Players. . . . . . . . . . 107
Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . . 108
11 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . 109
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
12 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Returning a WD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
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TABLE OF CONTENTS – ii |
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13 Regulatory and Warranty Information. . . . . . . . . . 137
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Warranty Information (All Regions Except Australia/New Zealand) 138
Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . 139
14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Appendix A: WD My Cloud EX2 Quick User Guide . . . . . . . . . . . . 141
Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . 146
Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . . 149
Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . . 154
Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . 154
Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . 156
15 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
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TABLE OF CONTENTS – iii |
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IMPORTANT USER INFORMATION
Important User Information
1
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
-When the power cord or plug is damaged or frayed.
-If liquid has been spilled on the product.
-If the product has been exposed to rain or water.
-If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.
-If the product has been dropped or the chassis has been damaged.
-If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com.
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IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.
-Serial Number
-Model Number
-Purchase Date
-System and Software Notes
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE |
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PRODUCT OVERVIEW
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Product Overview |
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About the System |
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Features |
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About the Online Learning Center |
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Package Contents |
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Pre-installation Instructions |
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Handling Precautions |
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Product Components |
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About the System |
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Designed from the ground up with the quality and reliability you've come to expect from |
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WD® and backed by a two-year warranty, My Cloud EX2 is a high-performance, two-bay |
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Network Attached Storage (NAS) device for your home or small office. Save all your content |
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in one place and protect your data with RAID 1, cloud or LAN/WAN backup options. Stream |
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large files to any screen and expand your NAS features with a full suite of apps.The WD My |
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Cloud EX2 personal cloud storage system is a high-performance system providing secure |
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wireless access to your media and files from any computer, tablet, or smartphone when |
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connected to a wireless router. |
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This user manual provides step-by-step installation instructions and other important |
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information about your WD product. Translated versions and updates to this user manual |
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can be downloaded from http://products.wd.com/updates. For more information and news |
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about this product, visit our website at http://www.wd.com/. |
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Features |
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Ultimate reliability from the trusted name in storage – Designed from the ground up |
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with the quality and reliability you've come to expect from WD® and backed by a two-year |
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warranty, WD My Cloud EX2 is a high-performance, two-bay NAS for your home or small |
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office. Save all your content in one place and protect your data with RAID 1, cloud or LAN/ |
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WAN backup options. Stream large files to any screen and expand your NAS features with a |
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full suite of apps. |
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Numerous options – Choose the diskless enclosure to build your NAS with the drives of |
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your choice. Or, choose a populated system that works right out of the box, featuring WD |
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Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment. |
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Drive management – Control your data with multiple drive management options including |
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RAID 0, 1; JBOD, and spanning modes. |
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Data protection at its best – You’re armed with multiple options to secure your data from |
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loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data |
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security needs. |
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Easy to manage – A powerful dashboard means your system is always under your control. |
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Monitor your drives, manage users and utilize energy-saving features. Email and mobile |
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alerts keep you informed of WD My Cloud EX2 status. |
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Award-winning mobile and desktop apps – With the WD My Cloud mobile and desktop |
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apps, you can upload, access and share your documents from anywhere. Conveniently |
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transfer files from your public cloud accounts to WD My Cloud EX2 using a mobile app. |
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PRODUCT OVERVIEW
Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®, phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps available, visit wd.com/setup/mycloudex2apps.
Advanced serving options – Integrated file server, FTP server, backup server, and P2P torrent download server.
Stream media to your connected devices – Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA®/UPnP® devices. Features a Twonky 7.2 and a DLNA-certified 1.5 media server. And with a built-in iTunes® server, you can easily stream your music collection.
Back up, your way – Protect your data via remote backup to another My Cloud EX2 or My Cloud EX4, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers. Mac® users, utilize all the features of Apple® Time Machine® backup software to protect your data.
Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud EX2 to expand your storage capacity. Two USB 3.0 expansion ports are provided. Integrated energy-saving features – Save energy with disk spin-down and scheduled power on/off.
Your own personal cloud – Unlike public clouds, My Cloud EX2 allows you to keep all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits.
Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, SNMP and virtual volumes.
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their
WD My Cloud EX2 device. The online Learning Center allows you to:
Learn about your new personal cloud storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
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Package Contents
WD My Cloud EX2 Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
Assembly kit (for driveless model only)
WD My Cloud EX2 Personal Cloud
Storage Device
AC adapter* |
Ethernet cable |
PRODUCT OVERVIEW
Quick Install Guide
For information on additional accessories for this product, visit:
US |
www.shopwd.com or www.wdstore.com |
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Canada |
www.shopwd.ca or www.wdstore.ca |
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Europe |
www.shopwd.eu or www.wdstore.eu |
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All others |
Contact WD Technical Support in your region. For a list of |
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Technical Support contacts, visit http://support.wd.com and see |
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Knowledge Base Answer ID 1048. |
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Operating System
Windows® Mac OS X®
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Windows 8.1 or earlier |
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Windows 7 |
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Windows Vista® |
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Windows XP (32 bit) SP3 or later |
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Mavericks (Mac OS 10.9)
Mountain Lion* (Mac OS 10.8)
Lion* (Mac OS 10.7)
Snow Leopard (Mac OS 10.6)
Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.
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PRODUCT OVERVIEW
Web Browsers
Internet Explorer 8.0 and later on supported Windows computers
Safari 6.0 and later on supported Mac computers
Firefox 21 and later on supported Windows and Mac computers
Google Chrome 27 and later on supported Windows and Mac computers
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:
Near a grounded power outlet
Clean and dust free
On a stable surface free from vibration
Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and away from sources of heat
Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to become unresponsive.
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PRODUCT OVERVIEW
Product Components
Front View
Power LED
Drive LEDs
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PRODUCT OVERVIEW
Back View
Reset button
USB ports
Ethernet port
Kensington®
Security Slot
External DC In
Power port
Component |
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Description |
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Ethernet port |
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Connects the device to a local network. |
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USB 3.0 port |
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Connects to a USB hard drive for additional storage. |
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Reset button |
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Restores settings such as the administrator user name and password |
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for the device. |
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Power port |
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Connects the device to an AC adapter and the power outlet. |
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Kensington |
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For device security, the device is equipped with a security slot that |
security slot |
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supports a standard Kensington security cable. |
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Visit http://www.kensington.com/ for more information. |
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GETTING STARTED
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Getting Started |
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Installing Drives in the Driveless Model |
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Physically Connecting the Device |
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Getting Started Using Online Setup Software |
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Getting Started Without Online Setup Software |
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Accessing Content |
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It’s easy to set up the WD My Cloud EX2 Personal Cloud Storage device -- all you have to |
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do is unpack your device, connect it, and wait for the Power LED on the front of your device |
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to turn a solid blue. Then, download and run the quick setup software, available at |
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http://www.wd.com/setup. |
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Note: For information about safely shutting down and disconnecting the device, |
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see “Utilities” on page 125 |
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Installing Drives in the Driveless Model |
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Important: Following are instructions for installing drives in WD My Cloud EX2 models that |
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come without drives. You may use a drive made by WD or one made by another company. |
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For a list of compatible drives, go to wd.com/mycloudex2. |
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Important: Make sure the device is not connected to power or to the network. |
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Important: To avoid electrostatic discharge (ESD) problems, ground yourself by |
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touching metal before handling the device. |
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Note: For further instructions on how to remove and replace a faulty drive, or to prepare |
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and insert a non-WD drive see “Replacing a Drive” on page 133. |
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GETTING STARTED
Bracket
Screw
Label
Tab
Replacement drive
Green board facing in
Note: You’ll need a phillips-head screwdriver for this procedure.
Note: The power and network cables are not connected when you do this.
1.Press the indented button on the door (top) of the device and open the top.
2.Remove the bracket that will hold the drives in place.
3.Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on the right if the green board is facing you).
4.Insert a screw in the corresponding hole on the other side of the drive.
5.Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the right, when looking down on the top of the unit. There are corresponding numbers on the cross brace label.
6.When looking down on the top of the unit with the front panel towards you, and with the connectors at the bottom of the drive facing in, gently slip the drive into a slot.
7.Make sure the tab is sticking up at the back of the unit.
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8.Repeat steps 3-7 for the other drive.
9.Screw the bracket in over the drives.
10.Close the door and firmly push down until it locks into place.
11.Continue to “Physically Connecting the Device” on page 11.
Physically Connecting the Device
2
4
33
1
Follow the steps below to connect the WD My Cloud EX2 Personal Cloud Storage device to a home or small office network.
Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.
Important: We recommend that you use the enclosed Ethernet cable for best performance.
1.Using the provided Ethernet cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device.
2.Connect the other end of the Ethernet cable directly into a router or network switch port.
3.Connect one end of the power adapter into the power supply socket on the back of the device.
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4.Plug the other end of the power adapter into a power outlet. The unit powers up automatically.
Important: Wait for the WD My Cloud EX2 device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.
5.When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Software” on page 13.
LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State |
Color |
Appearance |
State Description |
|
|
|
|
Power Down |
Black (off) |
------- |
Drive in standby/sleep mode. |
|
|
|
|
Powering Up |
Blue |
Flashing |
Device is powering on or in the process of |
|
|
|
updating the firmware. |
|
|
|
|
Power Up |
Blue |
Solid |
Device is in a power up (on) state. |
|
|
|
|
Power Up (degraded) |
Red |
Flashing |
Device is powered up but the volume is |
|
|
|
degraded. |
|
|
|
|
Action required |
Yellow |
Flashing |
A condition, such as a network cable has |
|
|
|
become unplugged, which requires you to |
|
|
|
act. |
|
|
|
|
Note: For non-compatible drives, the power LED blinks yellow during power up.
Front Panel Hard Drive (HDD) LEDs
The following table describes the front panel hard drive LED behavior.
Function |
Color |
Appearance |
Function Description |
|
|
|
|
No drive |
Black (off) |
------ |
Drive is not present. |
|
|
|
|
Drive present, no |
Blue |
Solid |
Drive is present but there is no activity. |
activity |
|
|
|
|
|
|
|
Active drive |
Blue |
Flashing |
Drive is present and showing drive activity. |
|
|
|
|
Hard drive fault |
Red |
Flashing |
Drive is present but has a hard drive fault or |
|
|
|
failure. |
|
|
|
|
Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit powers up.
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Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED.
State |
LED |
Appearance |
State Description |
|
|
|
|
Link down |
Link |
Off |
Cable or device is not plugged in, or other |
|
|
|
end of link is not operational. |
|
|
|
|
Link up – 10/100 |
Link |
Yellow |
Cable is plugged in, and both ends of the link |
connection |
|
|
have successfully established |
|
|
|
communications. 10/100 network |
|
|
|
connection. |
|
|
|
|
Link up – 10/100/ |
Link |
Green |
Cable is plugged in, and both ends of the link |
1000 connection |
|
|
have successfully established |
|
|
|
communications. 10/100/1000 network |
|
|
|
connection. |
|
|
|
|
Link idle |
Activity |
Solid |
Active communication is not in progress. |
|
|
|
|
Link busy |
Activity |
Green - Blinks |
Active communication is in progress. |
|
|
|
|
Getting Started Using Online Setup Software
The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device, and get started using your device. The online setup software is available from WD’s Online Learning Center at http://wd.com/setup/wdmycloudex2.
Downloading and Installing the Online Setup Software
After connecting your device:
1.Open a web browser. (For browser requirements, see “Web Browsers” on page
6.)
2.In the address field, type http://wd.com/setup/wdmycloudex2 to display the Welcome to the Learning Center page:
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3. Click WD My Cloud EX2 to display the download page:
Note: The online Learning Center automatically detects your operating system (OS). If you’d like to download setup software for a different operating system, select your OS from the drop-down menu at the top of the page before selecting the Download Setup Software button.
4.Click the Download Setup Software button. The setup software downloads to your computer.
5.Access your downloaded files, and then double-click Setup.exe (Windows) or
WD My Cloud EX2 Personal Cloud Storage Setup.dmg (Mac) to open the setup software. The Getting Started window displays.
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Connecting to the Network and Creating a Personal Cloud
1.On the Getting Started window (above), and click Get Started.
2.Read the Western Digital End User License Agreement that displays, and then select the “I accept the terms of the License Agreement” check box and click
Next.
3. Review the information on the screen,
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4.When the power LED on your WD My Cloud EX2 device is solid blue, click Next. The software discovers your device.
Note: If your device is not detected, follow the on-screen directions.
5.Select your WD My Cloud EX2 device and click Next. The Set up your personal cloud screen displays.
6.Enter your first and last name and your email address (optional). The email address is needed if you want to create an account with remote access capability. Ensure that Also register WD My Cloud EX2 with this information is selected
Note: WD My Cloud EX2 provides fee-free remote access to your
personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app.
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7. Click Next. The Your account screen displays.
8.If you’d like to add users, click Add more users, enter the user information, and then click the plus sign (+).
If you’d like to skip the add an account step, click Next. You’ll have the opportunity to create a personal cloud when you create a user account (see “Adding a Single User” on page 36).
Note: It may take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud EX2 device remotely.
9.Check your email to confirm your new account, and then click Next to display the Setup Complete screen.
Note: You may need to check your email spam folder if your spam filter does not allow email from WD.
The Congratulations! screen displays. You’ve successfully set up your WD My Cloud EX2 device.
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Selecting Options
All options on the Congratulations! screen (above) are enabled by default. The table below explains what happens when the options are enabled or disabled.
1.Select your desired options, clearing the check box for any option you want to disable:
Option |
Result |
|
|
|
|
Install the WD My Cloud app |
If the option is enabled: |
|
|
• |
An installation wizard launches |
|
|
automatically. |
|
• |
See “Downloading and Installing |
|
|
the Online Setup Software” on |
|
|
page 13 for instructions. |
|
If the option is disabled: |
|
|
• |
The online Learning Center |
|
|
Welcome page displays |
|
• |
The Public share displays in |
|
|
Explorer (Windows) or Finder |
|
|
(Mac). |
|
|
|
Place helpful shortcuts on my Desktop |
|
|
|
Click the icons to go to (from left to |
|
|
right) to: |
|
|
• |
The online Learning Center |
|
|
Welcome page |
|
• |
The Public share in Explorer |
|
|
(Windows) or Finder (Mac). |
|
• |
The WD My Cloud dashboard for |
|
|
configuring your WD My Cloud |
|
|
EX2 device. |
|
|
|
Recommended: Automatically update WD My |
• |
The online Learning Center |
Cloud whenever new firmware becomes |
|
Welcome page displays |
available |
• |
The Public share displays in |
|
||
|
|
Explorer (Windows) or Finder |
|
|
(Mac). |
|
• |
If the option is enabled, the |
|
|
firmware automatically updates |
|
|
daily 3:00 AM. To change the |
|
|
settings for automatic updates, |
|
|
see “Updating Firmware |
|
|
Automatically” on page 131. |
2. Click Finish to close the setup wizard. |
|
|
|
|
|
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Installing the WD My Cloud for Desktop App
If you selected the Install the WD My Cloud app check box:
1.Click Yes if you receive a warning prompt.
2.On the My Cloud screen, select a language from the drop-down menu, and then click OK.
3.Review the Western Digital License Agreement, and then select I accept the terms of the License Agreement, and click Next
4.Review the Apple License Agreement, and then select I accept the terms of the License Agreement, and click Install. The installation begins.
5.When installation is complete, click Done.
Desktop Icons
If you are using a Windows computer, check the desktop to locate the following icons:
Opens the WD My Cloud EX2 dashboard.
Displays the contents of the Public Share.
Opens the WD My Cloud app.
For Mac computers, check the desktop to locate your desktop icons.
Getting Started Without Online Setup Software
If you do not use the online setup software to get started, you can still:
Use your WD My Cloud EX2 personal cloud storage device as an external hard drive, dragging and dropping files to and from it.
Configure the device using the WD My Cloud EX2 device’s dashboard. (See “The Dashboard at a Glance” on page 51.)
Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 67).
Accessing Content
The WD My Cloud EX2 device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive:
Note: This manual uses the term shares and folders interchangeably.
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Once you’ve physically connected your WD My Cloud EX2 device (see “Physically Connecting the Device” on page 11), use the following steps to access the contents of your device.
If your operating systems |
Then... |
|
|
is... |
|
|
|
|
|
|
|
Windows 8 or 8.1 |
1. |
On the Windows 8 Start page, type Computer |
|
|
2. |
Click Computer. |
|
|
3. |
In the left pane, click Network. |
|
|
4. |
Double-click WDMYCloudEX2 and locate the device’s Public |
|
|
|
folder. |
|
|
5. |
Double-click the Public folder to display the Shared Music, |
|
|
|
Shared Pictures, and Shared Videos subfolders. You can |
|
|
|
now drag and drop files into (and from) the shared media |
|
|
|
folders using Windows Explorer. |
|
|
|
|
|
Windows XP/Vista/Windows 7 |
1. |
Click |
or Start > Computer > Network > WDMYCloudEX2 |
|
|
and, if required, enter your network (router) credentials. The |
|
|
|
device’s Public and private folders (shares) display. |
|
|
2. |
Double-click the Public folder to display the Shared Music, |
|
|
|
Shared Pictures, and Shared Videos subfolders. You can |
|
|
|
now drag and drop files into (and from) the shared media |
|
|
|
folders using Windows Explorer. |
|
|
|
|
|
Mac OS X |
1. |
In a Finder window, click WDMyCloudEX2 under the shared |
|
(Snow Leopard, Lion, Mountain Lion, |
|
items in the side bar. |
|
Mavericks) |
2. |
If presented with an authorization page, select Guest, and |
|
|
|||
|
|
then click Connect to display the Public share: |
|
|
3. |
Double-click the Public folder to display the subfolders: |
|
|
|
Shared Music, Shared Pictures, Shared Videos, and |
|
|
|
Software. You can now drag and drop files into the shared |
|
|
|
folders using Finder: |
|
|
4. |
If you want to create a shared drive icon permanently on your |
|
|
|
desktop, create an alias. Following are two ways to do this: |
|
|
|
Note: |
Before creating an alias, click Finder > Preferences |
|
|
|
> General and make sure Connected Servers is |
|
|
|
checked. |
|
|
- Click the item you wish to alias (e.g., Shared Music), hold |
|
|
|
down the mouse button, hold down the Cmd and Option |
|
|
|
keys simultaneously, and drag the item to where you |
|
|
|
want the alias to appear. Instead of moving the original |
|
|
|
item, this creates an alias at the new location. |
|
|
|
|
-OR - |
|
|
- Right-click the item you want to alias (e.g., Shared |
|
|
|
Music), and then click File > Make Alias. |
|
|
|
|
|
Mapping the Public Folder (Windows)
To map the WD My Cloud EX2 Public folder for quick access in the future:
1.In Windows Explorer, under Network, click WDMYCLOUDEX2.
2.Right-click the Public folder and select Map Network Drive from the menu.
3.Select the desired letter from the Drive drop-down list.
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4.Select the Reconnect at login check box.
5.Click Finish. Your Public drive is now mapped.
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ACCESSING YOUR CLOUD REMOTELY
|
|
Accessing Your Cloud Remotely |
|
|
||
84 |
|
|
||||
|
|
Enabling Cloud Access for the WD My Cloud EX2 Device |
|
|
||
|
|
|
Configuring Cloud Access for a User |
|
|
|
|
|
|
|
|
||
|
|
|
Mobilizing Your Files with iOS and Android Mobile Apps |
|
|
|
|
|
A personal cloud is your content, at home, secure and under your control. Unlike public |
||||
|
|
clouds, a personal cloud allows you to keep all of your content in one safe place on your |
||||
|
|
home network. Share files, stream media, and access your content anywhere, from your PC |
||||
|
|
or Mac computer and from mobile devices. No monthly fees. No mysterious location for |
||||
|
|
your data. Keep your videos, music, photos, and files safe at home and always with you. |
||||
|
|
This chapter explains how to set up the WD My Cloud EX2 device for remote access and |
||||
|
|
describes some of the ways you can take advantage of its many capabilities. |
||||
|
|
Enabling Cloud Access for the WD My Cloud EX2 Device |
||||
|
|
Before you can use your WD My Cloud EX2 device remotely, you have to enable it for cloud |
||||
|
|
access. To enable the WD My Cloud device for remote access and to check the status of its |
||||
|
|
remote connection(s), see “Cloud Access” on page 112. |
|
|
||
|
|
Configuring Cloud Access for a User |
|
|
||
|
|
Once you’ve enabled cloud access on the WD My Cloud EX2 device, use the following |
||||
|
|
steps to give remote access capability to your device users. |
|
|
||
|
|
1. |
On the navigation bar, click the Cloud Access icon |
. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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2. In the left pane, select the user you’d like to configure for cloud access.
3.In the WDMyCloud.com Login for <user name> area, click the Add/ Change Email Address icon 
.Click this icon if you have not previously added an email address to the user account or if you need to update/change the user’s email address.
4.Enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access.
5.Click Save.
6.If you have entered an email address, this icon is greyed out. Add an email address, and then return to this link to send cloud access information.
To generate an activation code for a user’s mobile device(s):
Important: Codes are valid for 48 hours from the time of the request and can be used only once.
1.On the bottom of the screen, click Get Code. You’ll need to generate one code for each device you want to activate. A dialog box displays the user’s activation code and its expiration date and time.
Note: Make sure to write down the access codes you generate.
2.Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access, along with the activation code used.
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Mobilizing Your Files with iOS and Android Mobile Apps
The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you to access all the content on your personal cloud from any device.
WD Photos Mobile App
Important: WD Photos enables you to view photos in .jpg format only.
Turn your mobile device into the ultimate photo album. View all the photos stored on your personal cloud with your smartphone or tablet. Or, take a photo or video clip and instantly upload it from your gallery directly to your WD My Cloud EX2 device with ease.WD Photos is compatible with leading Apple mobile devices and many popular Android devices. Photos are automatically optimized for viewing on your mobile device.
Note: Thumbnail images are not available for an attached USB device.
With WD Photos, you can:
Instantly post photos to Facebook.
Play a slideshow with transitions to create digital art.
Access previously viewed photos even when you are offline.
View your photos all at once or filter them by folder or album.
Search by file name, folder name, or date using the built-in search options.
Email a photo to a friend.
Assign a photo to a contact.
Download a photo from your personal cloud storage to the camera roll on your mobile device.
Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage, no matter where you are.
Note: WD Photos automatically creates a sub folder with the mobile device name in the Public directory on the WD My Cloud EX2 device for uploaded photos. Similarly, the app creates a sub folder with the mobile device name in the Public/Shared Videos directory for uploaded videos.
For more features and instructions for using WD Photos, see its online Guide Me page and Quick Tips, and go to http://wdphotos.wd.com.
Installing WD Photos Mobile App on Your Mobile Device
Important: Make sure the photos you want to view on the mobile device are stored in the Shared Pictures subfolder in the Public share of your
WD My Cloud EX2 device. WD Photos lets you view photos in .jpg format only.
Requirements
WD My Cloud EX2 personal cloud storage with the most recent firmware, connected to the Internet.
An iPhone®, iPad®,or iPod® touch with iOS 4.3 or higher
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To install WD Photos on your mobile device:
1.Download WD Photos from the Apple App or Google Play store and install it on your mobile device.
2.Launch WD Photos on your mobile device to display the WD Photos page.
3. Tap Connect Now to display the Welcome page.
The WD Welcome page contains the following sections:
Found in Network: If the mobile device is on the same Local Area Network or Wi-Fi Network as the WD My Cloud EX2 device, the activation code is automatically provided behind the scenes and does not need to be entered.
-In the Found in Network section, tap 
to the left of WDMyCloudEX2.
-Select your user name from the Select User Account list.
-Enter your user password.
Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device:
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