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MY PASSPORT™ GO
Portable Storage
User Manual
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Accessing Online Support |
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Visit our product support website at http://support.wdc.com and choose from these topics: |
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Downloads — Download software and updates for your WD product |
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Registration — Register your WD product to get the latest updates and special offers at |
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http://register.wdc.com. You can also register using WD Discovery software. |
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▪ Warranty & RMA Services — Get warranty, product replacement (RMA), RMA status, and data recovery
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Knowledge Base — Search by keyword, phrase, or Answer ID |
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▪ Installation — Get online installation help for your WD product or software |
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WD Community — Share your thoughts and connect with other WD users at http://community.wdc.com |
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Table of Contents |
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Accessing Online Support................................................................................. |
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1 About Your WD Drive |
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Features............................................................................................................................. |
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Kit Contents...................................................................................................................... |
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Optional Accessories....................................................................................................... |
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Operating System Compatibility.................................................................................... |
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Disk Drive Format............................................................................................................. |
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Physical Description......................................................................................................... |
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USB 3.0 Cable...................................................................................................................... |
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Registering Your Drive..................................................................................................... |
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2 Connecting the Drive and Getting Started................................................. |
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Connecting the Drive...................................................................................................... |
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Getting Started with the WD Software......................................................................... |
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3 Backing Up Files............................................................................................. |
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How the Backup Function Works................................................................................... |
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Backing Up Files............................................................................................................... |
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4 Restoring Files.............................................................................................. |
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How the Restore Function Works................................................................................. |
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Restoring Files................................................................................................................ |
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5 Managing and Customizing the Drive........................................................ |
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Checking Drive Health................................................................................................... |
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Safely Disconnecting the Drive .................................................................................... |
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Erasing the Drive............................................................................................................. |
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Using the Drive Erase Function......................................................................................... |
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Registering the Drive...................................................................................................... |
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Restoring the WD Software........................................................................................... |
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6 Managing and Customizing the Software |
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Configuring Your Cloud Service Account.................................................................... |
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Uninstalling the WD Software....................................................................................... |
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Installing WD Discovery................................................................................................. |
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7 WD Discovery............................................................................................... |
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Using WD Discovery |
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Devices Tab..................................................................................................................... |
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Apps Tab......................................................................................................................... |
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Available Apps................................................................................................................ |
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8 Using the Drive with a Mac Computer...................................................... |
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Reformatting the Drive.................................................................................................. |
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Restoring the WD Software.......................................................................................... |
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9 Troubleshooting........................................................................................... |
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Installing, Partitioning, and Formatting the Drive........................................................ |
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Frequently Asked Questions.......................................................................................... |
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10 Compliance and Warranty Information................................................... |
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Regulatory Compliance................................................................................................. |
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FCC Class B Information................................................................................................... |
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ICES-003/NMB-003 Statement........................................................................................ |
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CE Compliance For Europe.............................................................................................. |
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Environmental Compliance (China).............................................................................. |
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Warranty Information.................................................................................................... |
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Obtaining Service.............................................................................................................. |
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Limited Warranty............................................................................................................... |
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Australia/New Zealand..................................................................................................... |
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Warranty............................................................................................................................ |
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Obtaining Service.............................................................................................................. |
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My Passport Go |
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About Your WD Drive |
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About Your WD Drive |
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Welcome to your My Passport |
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Go portable SSD drive. My Passport Go is the tough. |
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SSD drive built to travel. With a rubber protective bumper on the outside, a solid |
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state drive on the inside, and a built-in cable for convenience; this is no ordinary |
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drive. My Passport Go is the perfect drive to take anywhere with confidence. |
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This introductory chapter includes the following topics: |
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Features |
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Kit Contents |
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Operating System Compatibility |
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Disk Drive Format |
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Physical Description |
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Registering Your Drive |
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Features
Tough and Durable — The My Passport Go portable drive has a shock-absorbing rubber bumper and no moving parts, making it drop-resistant up to 2 meters and helping to keep your content safe from bumps and shakes.
Compact and Integrated — Its pocket-sized form factor and built-in cable make the My Passport Go drive incredibly convenient to bring with you anywhere without leaving important components behind.
SSD Performance — At more than 2.5x faster than most portable hard drives, the My Passport Go portable drive delivers SSD performance of up to 400MB/s.
Worry-free Portability — Engineered and manufactured by Western Digital, a leading storage company, the My Passport Go drive provides you with reliability and dependability you can trust.
Fully Compatible — Whether using a PC or Mac computer, your My Passport Go drive works easily right out of the box and includes automatic backup software for Windows and is also Time Machine compatible for Mac backup (reformatting required).
Trust and Reliability — The My Passport Go drive comes with a 3-year limited warranty.
Important: For the latest WD product information and news, visit our website at http://www.wdc.com. For the latest software, firmwar,טּ and product documentation and information, go to http://support.wdc.com/downloads.aspx
Kit Contents
As shown in figure 1, your My Passport Go drive kit includes the following:
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Figure 1: My Passport Go Portable Storage Kit Components
▪My Passport Go portable storage with built-in USB 3.0 Type-A cable and WD Discovery software (includes WD Backup and WD Drive Utilities)*
▪Quick Install Guide
*Internet Activation Required
Optional Accessories
For information about optional accessories for WD products, visit www.wd.com
Operating System Compatibility
Your My Passport Go drive and the WD Discovery and WD Drive Utilities software are compatible with the following operating systems:
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Windows 7 |
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Sierra |
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Windows 8 |
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High Sierra |
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Windows 8.1 |
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Mojave |
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Windows 10 |
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The WD Backup software is compatible with the following operating systems:
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Windows 10 |
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Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.
My Passport Go |
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About Your WD Drive |
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Disk Drive Format |
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Your My Passport Go drive is formatted as a single exFAT partition for compatibility |
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operating systems, see Reformatting the Drive and Troubleshooting. |
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Physical Description |
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As shown in figure 2, the My Passport Go drive has: ▪ A built-in USB 3.0 Type-A cable
USB 3.0 Cable
The USB 3.0 Type-A cable supports data transfer rates up to 5 Gb/s.
USB 3.0 is backward compatible with USB 2.0. A USB 2.0 Interface supports data transfer rates up to 480 Mb/s.
Figure 2: My Passport Go drive, with built-in USB 3.0 Type-A cable
Registering Your Drive
Always register your My Passport Go drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com.
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Connecting the Drive and Getting Started |
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This chapter provides instructions for connecting the drive and installing the WD . |
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Getting Started with the WD Software |
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software on your computer. It includes the following topics: |
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Connecting the Drive |
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Connecting the Drive
1.Turn on your computer.
2.Connect the drive to your computer as shown in figure 3.
3.Verify that the drive appears in your computer's file management utility listing.
4.If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.
Your My Passport Go drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD Discovery™ software that is on the drive:
▪Once WD Discovery is open, WD Backup™ (Windows only) can be installed
▪WD Drive Utilities™ is installed automatically with WD Discovery
Figure 3: Connecting the My Passport Go Drive
Getting Started with the WD Software
1.For Windows, run WD Discovery.exe to install WD software to help you get a backup plan and modify drive settings. If you don’t have Internet connectivity, please install WD Backup and WD Drive Utilities from the WD Software Offline Installers > For Windows folder.
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Connecting the Drive and Getting Started |
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2. For Mac, open WD Discovery for Mac.dmg to install WD software to modify |
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Utilities from the WD Software Offline Installers > For Mac folder. |
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My Passport Go |
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User Manual |
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Backing Up Files |
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This chapter includes the following topics: |
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How the Backup Function Works |
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Backing Up Files |
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How the Backup Function Works |
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Backing Up Files |
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The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
▪Target—the external storage device where you will copy your files for backup protection. The backup target can be any supported:
◦External storage drive
◦Cloud service account
▪Source—the computer files and folders that you want to copy to the backup target for backup protection. The backup source can be any internal hard drive, hard drive partition, or any:
◦External storage drive
◦Supported cloud service account
▪Schedule—the time of day, day of week, and month that you want to run the backup.
When you click Start Backup after creating a backup plan, the WD Backup software copies all of the specified backup source files and folders to the specified backup target. Then, on the schedule you specifie, the WD Backup software automatically backs up any:
▪New file that was created in or copied to a backup-protected device or folder
▪Existing backup-protected file that was changed
This protection is automatic—the WD Backup software does it for you without any action on your part. Just leave the backup source and target devices connected to your computer.
Note: Whenever you disconnect and reconnect a backup target or source device, the WD Backup software rescans the backup source device for new or changed files and resumes automatic backup protection according to the schedule.
Excluded Files—The WD Backup software will not backup files that have specific:
▪Attributes: reparsePoint, temporary
▪Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData] \Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\, config.ms, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler, [Root]\Drivers\, [Root]\Temp\, System Volume Information, WD Backup.swstore, .WD Hidden Items, WD SmartWare.swstor, [Windows]
▪Extensions: .ds_store, .temp, .tmp, .wdsync
▪Start value: ~
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