Samsung SM-J510F, SM-J510H, SM-J510FQ, SM-J710F, SM-J510FN User Guide

SM-J510F	SM-J510F/DS	SM-J510FN
SM-J510FN/DD	SM-J510FQ	SM-J510GN
SM-J510H/DS	SM-J710F	SM-J710F/DS
SM-J710FN/DS	SM-J710FN/DD	SM-J710FN/DF

SM-J510FN/DS SM-J510GN/DS SM-J710FN SM-J710GN/DS

User Manual

English. 09/2017. Rev.1.0

www.samsung.com

Table of Contents

Basics

4 Read me first

6Device overheating situations and solutions

10 Device layout and functions

13 Battery

17 SIM or USIM card

21 Memory card (microSD card)

23Turning the device on and off

24Initial setup

26Samsung account

27Transferring data from your previous device

31 Understanding the screen

39 Notification panel

41 Entering text

Apps and features

44 Installing or uninstalling apps

46 Phone

51 Contacts

54 Messages

57 Internet

59Email

60Camera

71Gallery

76Multi window

80Samsung Members

81Calendar

82Samsung Health

86Voice Recorder

87My Files

87Memo

88Clock

89Calculator

90Radio

91Game Launcher

94Sharing content

95Google apps

2

Table of Contents

Settings	Appendix
97 Introduction	120 Troubleshooting

97Connections 98 Wi-Fi 100 Bluetooth

102 NFC and payment (NFC-enabled models)

104 Mobile Hotspot and Tethering

105 SIM card manager (dual SIM models)

105 More connection settings

107Sounds and vibration

108Notifications

108Display

109Wallpapers and themes

109Advanced features

111Device maintenance

113Apps

113Lock screen and security

114Cloud and accounts 115 Backup and restore

116Google

116Accessibility

117General management

118Software update

119User manual

119About phone

3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•Descriptions are based on the device’s default settings.

•Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.

•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

•Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.

4

Basics

•Be careful not to forget your unlock codes for the screen lock, accounts, and other security features. If you forget an unlock code, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.

•Depending on the region, you can view the regulatory information on the device. To view the information, launch the Settings app and tap About phone →Regulatory information.

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

5

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

•Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

•If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

•When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

6

Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•During the initial setup after purchase or when restoring data

•When downloading large files

•When using apps that require more power or using apps for extended periods

––When playing high-quality games for extended periods

––When recording videos for extended periods

––When streaming videos while using the maximum brightness setting

––When connecting to a TV

•While multitasking (or, when running many apps in the background)

––When using Multi window

––When updating or installing apps while recording videos

––When downloading large files during a video call

––When recording videos while using a navigation app

•When using large amount of data for syncing with the cloud, email, or other accounts

•When using a navigation app in a car while the device is placed in direct sunlight

•When using the mobile hotspot and tethering feature

•When using the device in areas with weak signals or no reception

•When charging the battery with a damaged USB cable

•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

•When you are roaming

7

Basics

Do the following when the device heats up:

•Keep the device updated with the latest software.

•Conflicts between running apps may cause the device to heat up. Restart the device.

•Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•Close apps that increase battery consumption or that run in the background when not in use.

•Delete unnecessary files or unused apps.

•Decrease the screen brightness.

•If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

•If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

•If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

8

Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•Do not store your device in very cold or very hot temperatures.

•Do not expose your device to direct sunlight for extended periods.

•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•Do not place the device in any areas that may overheat, such as on an electric heating mat.

•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•Never use a damaged charger or battery.

9

Basics

Device layout and functions

Package contents

Check the product box for the following items:

•Device

•USB cable

•Earphone

•USB power adaptor

•Quick start guide

•The items supplied with the device and any available accessories may vary depending on the region or service provider.

•The supplied items are designed only for this device and may not be compatible with other devices.

•Appearances and specifications are subject to change without prior notice.

•You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

•Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

•Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

10

Basics

Device layout

Front camera	Receiver
	Flash
	Proximity sensor
Touchscreen	Power key
Home key
Recents key	Back key
Microphone	Headset jack
	Multipurpose jack
Loud speaker	Flash
	GPS antenna
Rear camera	Volume key
Back cover	NFC antenna
	(NFC-enabled models)

Main antenna

11

Basics

•Connectivity problems and battery drain may occur in the following situations:

––If you attach metallic stickers on the antenna area of the device

––If you attach a device cover made with metallic material to the device

––If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•Do not cover the proximity sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

•Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.

Keys

Key	Function
Power	•	Press and hold to turn the device on or off.
	•	Press to turn on or lock the screen.
Recents	•	Tap to open the list of recent apps.
	•	Press to turn on the screen while the screen is locked.
Home	•	Press to return to the Home screen.
	•	Press and hold to launch Google.
Back	•	Tap to return to the previous screen.
Volume	•	Press to adjust the device volume.

The function of the keys may not be available depending on the region or service provider.

12

Basics

Battery

Installing the battery

1 Remove the back cover.

Be careful not to damage your fingernails when you remove the back cover.

Do not bend or twist the back cover excessively. Doing so may damage the cover.

2 Insert the battery with the battery’s gold-coloured contacts properly aligned with the device’s contacts.

2

1

13

Basics

3 Replace the back cover.

Removing the battery

1

2

Remove the back cover.

Pull out the battery.

14

Basics

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

1

2

3

4

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Connect the USB cable to the USB power adaptor.

Plug the USB cable into the device’s multipurpose jack.

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.

Do not remove the battery before removing the charger. This may damage the device.

15

Basics

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•Optimise the device using the device maintenance feature.

•When you are not using the device, turn off the screen by pressing the Power key.

•Activate power saving mode.

•Close unnecessary apps.

•Deactivate the Bluetooth feature when not in use.

•Deactivate the Wi-Fi feature when not in use.

•Deactivate auto-syncing of apps that need to be synced, such as emails.

•Decrease the backlight time.

•Decrease the screen brightness.

Battery charging tips and precautions

•When the battery power is low, the battery icon appears empty.

•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

•The device can be used while it is charging, but it may take longer to fully charge the battery.

•If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

16

Basics

SIM or USIM card

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

	•	Use only a microSIM card.
	•	Use caution not to lose or let others use the SIM or USIM card. Samsung is not
		responsible for any damages or inconveniences caused by lost or stolen cards.

1

2

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

Remove the back cover and battery.

►Single SIM models: Insert the SIM or USIM card with the gold-coloured contacts facing downwards.

– –Type 1 (SM-J510F, SM-J510FN):

17

Basics

– –Type 2 (SM-J710F, SM-J710FN):

►Dual SIM models: Insert the SIM or USIM card with the gold-coloured contacts facing downwards.

Insert the primary SIM or USIM card into SIM card slot 1 ( 1 ) and the secondary SIM or USIM card into SIM card slot 2 ( 2 ).

––Type 1 (SM-J510F/DS, SM-J510FN/DS, SM-J510FN/DD, SM-J510GN/DS, SM-J510H/ DS):

2

1

18

Basics

– –Type 2 (SM-J710F/DS, SM-J710FN/DS, SM-J710FN/DD, SM-J710GN/DS):

1

2

Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card.

3 Replace the battery and back cover.

Removing the SIM or USIM card

1

2

Remove the back cover and battery.

Pull out the SIM or USIM card.

►Single SIM models:

19

Basics

►Dual SIM models:

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the Settings app and tap Connections →SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

Customising SIM or USIM cards

Launch the Settings app, tap Connections →SIM card manager, and then select a SIM or USIM card to access the following options:

•Icon: Change the icon of the SIM or USIM card.

•Name: Change the display name of the SIM or USIM card.

•Network mode: Select a network type to use with the SIM or USIM card.

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

Launch the Settings app, tap Connections →SIM card manager, and then set the feature preferences for your cards in PREFERRED SIM CARD.

20

Basics

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.

1

2

•Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

•Use caution to insert the memory card right-side up.

•The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.

•Frequent writing and erasing of data shortens the lifespan of memory cards.

•When inserting a memory card into the device, the memory card’s file directory appears in the My Files →SD card folder.

Remove the back cover.

Insert a memory card with the gold-coloured contacts facing downwards.

3 Replace the back cover.

21

Basics

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the Settings app and tap Device maintenance →Storage →→Storage settings →SD card →UNMOUNT.

1

2

3

Remove the back cover.

Pull out the memory card.

Replace the back cover.

Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

Launch the Settings app and tap Device maintenance →Storage →→Storage settings →SD card →Format.

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.

22

Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap Power off.

•If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

•Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Emergency mode

You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.

Activating emergency mode

To activate emergency mode, press and hold the Power key, and then tap Emergency mode.

The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.

Deactivating emergency mode

To deactivate emergency mode, tap →Disable Emergency mode. Alternatively, press and hold the Power key, and then tap Emergency mode.

23

Basics

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

1

2

The initial setup procedures may vary depending on the device’s software and your region.

Turn on the device.

Select your preferred device language.

Select a language.

3 Select a Wi-Fi network and connect to it.

If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.

4

5

Follow the on-screen instructions to proceed the initial setup.

Set a screen lock method to protect your device. You can protect your personal information by preventing others from accessing your device. To set the screen lock method later, tap Not now.

24

Basics

6 Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to Samsung account for more information.

7 Select features you want to use and complete the initial setup. The Home screen will appear.

25

Basics

Samsung account

Introduction

Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.

Create your Samsung account with your email address.

To check the list of services that can be used with your Samsung account, visit account.samsung.com. For more information on Samsung accounts, launch the Settings app and tap Cloud and accounts →Accounts →Samsung account →Help.

Registering your Samsung account

Registering a new Samsung account

If you do not have a Samsung account, you should create one.

1

2

3

Launch the Settings app and tap Cloud and accounts →Accounts →Add account. Tap Samsung account →CREATE ACCOUNT.

Follow the on-screen instructions to complete creating your account.

Registering an existing Samsung account

If you already have a Samsung account, register it to the device.

1	Launch the Settings app and tap Cloud and accounts →Accounts →Add account.
2	Tap Samsung account →SIGN IN.

26

Basics

3 Enter your email address and password, and then tap SIGN IN.

If you forget your account information, tap Forgotten your ID or password? You can find your account information when you enter the required information and security code displayed that is on the screen.

4 Tap DONE to finish registering your Samsung account.

Removing your Samsung account

When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed.

1	Launch the Settings app and tap Cloud and accounts →Accounts.
2	Tap Samsung account → →Remove account.
3	Tap OK, enter your Samsung account password, and then tap REMOVE ACCOUNT.

Transferring data from your previous device

You can transfer content, such as images, contacts, and messages, from your previous device via Smart Switch or from a backup of your data via Samsung Cloud.

•This feature may not be supported on some devices or computers.

•Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.

27

Basics

Smart Switch

Transfer data between mobile devices via Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store.

Transferring data wirelessly via Wi-Fi Direct

Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.

1

2

3

4

5

6

On both devices, download and install Smart Switch from Galaxy Apps or Play Store. Place the devices near each other.

Launch Smart Switch on both devices.

On the previous device, tap WIRELESS →SEND →CONNECT.

On your device, tap WIRELESS →RECEIVE and select the previous device type. Follow the on-screen instructions to transfer data from your previous device.

28

Basics

Transferring backup data from a computer

Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch. Back up data from your previous device to a computer and import the data to your device.

1

2

On the computer, visit www.samsung.com/smartswitch to download Smart Switch.

On the computer, launch Smart Switch.

If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step.

3

4

Connect your previous device to the computer using the device’s USB cable.

On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.

5

6

Connect your device to the computer using the USB cable.

On the computer, follow the on-screen instructions to transfer data to your device.

29

Basics

Samsung Cloud

Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer to Samsung account for more information.

Backing up data

1

2

On your previous device, sign in to your Samsung account.

Launch the Settings app, select the backup option, and back up your data.

•If your device supports Samsung Cloud, launch the Settings app, tap Cloud and accounts →Samsung Cloud →Backup settings, and then back up your data.

•The data backup method may vary depending on your model.

•Some data will not be backed up. To check which data will be backed up, launch the Settings app, tap Cloud and accounts →Samsung Cloud →Backup settings.

Restoring data

1 On your new device, launch the Settings app and tap Cloud and accounts →Samsung Cloud →Restore.

2

3

Tap and select the previous device from the devices list.

Tick the data types you want to restore and tap RESTORE NOW.

30