Samsung SM-T395 Instruction Manual
USER MANUAL
SM-T395
English (EU). 11/2018. Rev.1.0
www.samsung.com
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
14 Battery
19 SIM or USIM card (nano-SIM card)
20 Memory card (microSD card)
22 Protective case
24 Turning the device on and off
24 Initial setup
26 Samsung account
28 Transferring data from your previous
device
32 Understanding the screen
43 Notification panel
45 Entering text
Apps and features
47 Installing or uninstalling apps
49 S Pen features
56 Phone
61 Contacts
65 Messages
67 Internet
69 Email
70 Camera
80 Gallery
86 Multi window
90 Samsung Members
91 Samsung Notes
97 PENUP
103 Calendar
105 Samsung Flow
106 My Files
107 Clock
109 Calculator
110 Bixby Home
112 Reminder
116 SmartThings
120 Sharing content
121 Google apps
2
Table of Contents
Settings
123 Introduction
123 Connections
125 Wi-Fi
127 Bluetooth
129 Data saver
129 NFC and payment
132 Mobile Hotspot and Tethering
133 More connection settings
134 Sounds and vibration
135 Notifications
135 Display
136 Blue light filter
137 Screensaver
160 Google
161 Accessibility
162 General management
163 Software update
164 User manual
164 About tablet
Appendix
165 Troubleshooting
137 Wallpaper
138 Advanced features
139 Device maintenance
141 Apps
142 Lock screen
143 Smart Lock
143 Biometrics and security
145 Face recognition
148 Fingerprint recognition
151 Samsung Pass
153 Secure Folder
158 Cloud and accounts
159 Users
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the
About tablet
tap
→
Status
.
4
Settings
app and
Basics
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
.
Settings
app and tap
About tablet
→
Regulatory
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, ionised water, or alcoholic beverage,
rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow
these instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
5
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
6
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
7
Basics
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
8
Basics
Device layout and functions
Package contents
Check the product box for the following items:
•
Device
•
Battery
•
USB cable
•
USB power adaptor
•
Quick start guide
•
S Pen
•
Tweezers
•
S Pen nibs
•
Protective case
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
9
Basics
Rear camera
Microphone
Device layout
Proximity/Light sensor
Speaker
Touchscreen
Recents key
Home key (Fingerprint
recognition sensor)
Front camera
Power key
Volume key
Back key
Multipurpose jack
(USB Type-C)
Main antenna
Flash
Back cover
GPS antenna
NFC antenna
Speaker
Earphone jack
Microphone
10
Basics
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
Keys
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Recents
Home
Back
•
Press to open the list of recent apps.
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch
•
Press to return to the previous screen.
•
Press and hold to access additional options for the current
screen.
Google Assistant
.
Volume
•
Press to adjust the device volume.
11
Basics
S Pen
S Pen button
S Pen nib
Name Functions
Tweezers
S Pen nib
S Pen button
Tweezers
•
Use the S Pen to write, draw, or perform touch actions on the
screen. The Recents key and the Back key can be used with the
S Pen.
•
Hover the S Pen over items on the screen to access additional
S Pen features, such as the Air view feature.
•
Hover the S Pen over the screen and press the S Pen button to
display the Air command features.
•
While pressing and holding the S Pen button, drag the S Pen over
items to select them.
•
Remove the S Pen nib with the tweezers when replacing the nib.
12
Basics
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
Firmly hold the nib with the tweezers and remove it.
1
Insert a new nib into the S Pen.
2
Be careful not to pinch your fingers with the tweezers.
13
Basics
•
Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
•
Do not press the nib excessively when inserting the nib into the S Pen.
•
Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
•
Do not bend or apply excessive pressure with the S Pen while using it. The S pen
may be damaged or the nib may be deformed.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions.
•
The Recents key and the Back key can be used with the S Pen.
•
For more information about the S Pen, visit the Samsung website.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
•
You can insert the S Pen into the top of the protective case. Refer to Installing the S
Pen for more information.
Battery
Installing the battery
Remove the back cover.
1
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
14
Basics
Insert the battery with the battery’s gold-coloured contacts properly aligned with the
2
device’s contacts.
Replace the back cover.
3
Press
Ensure that the the back cover is closed tightly to prevent water and dust from
entering the device. Open or loose back cover may allow water and dust to enter the
device and cause damage.
Use only Samsung-approved back covers and accessories with the device.
15
Basics
Removing the battery
Remove the back cover.
1
Pull out the battery.
2
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
16
Basics
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
Do not remove the battery before removing the charger. This may damage the
device.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
17
Basics
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
18
Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
Remove the back cover and battery.
1
Insert the SIM or USIM card with the gold-coloured contacts facing downwards.
2
Replace the battery and back cover.
3
19
Basics
Removing the SIM or USIM card
Remove the back cover and battery.
1
Pull out the SIM or USIM card.
2
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
20
Basics
Remove the back cover and battery.
1
Insert a memory card with the gold-coloured contacts facing downwards.
2
Replace the battery and back cover.
3
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
→
SD card
Remove the back cover and battery.
1
Pull out the memory card.
2
Replace the battery and back cover.
3
Settings
→
UNMOUNT
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
app and tap
.
Device maintenance
→
Storage
→ →
Storage settings
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
21
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
→
SD card
Settings
→
Format
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
app and tap
.
Device maintenance
→
Storage
→ →
Storage settings
Protective case
Installing the protective case
Insert the top of the device into the case, and then press the other side of the case firmly to
install it.
22
Basics
Removing the protective case
Twist the top edge of the case until the device protrudes from it, and then remove the device
from the case.
Installing the S Pen
Insert the S Pen into the top of the protective case.
Do not insert the S Pen backwards into the protective case.
23
Basics
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
•
If your device is frozen and unresponsive, press and hold the Power key and the
Volume key down simultaneously for more than 7 seconds to restart it.
•
Follow all posted warnings and directions from authorised personnel in areas
where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
The initial setup procedures may vary depending on the device’s software and your
region.
Turn on the device.
1
Select your preferred device language and select .
2
Select a language.
24
Basics
Select a Wi-Fi network and connect to it.
3
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Follow the on-screen instructions to proceed the initial setup.
4
Set a screen lock method to protect your device. You can protect your personal
5
information by preventing others from accessing your device. To set the screen lock
method later, tap
Sign in to your Samsung account. You can enjoy Samsung services and keep your data
6
up to date and secure across all of your devices. Refer to Samsung account for more
information.
No, thank you
.
Select features you want to use and complete the initial setup.
7
The Home screen will appear.
25
Basics
Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Cloud and accounts
→
Accounts
→
Samsung account
→ →
Help
.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
Launch the
1
Tap
2
3
Samsung account
Follow the on-screen instructions to complete creating your account.
Settings
app and tap
→
CREATE ACCOUNT
Cloud and accounts
.
→
Accounts
→
Add account
Settings
app
.
26
Basics
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
Launch the
1
Tap
2
3
4
5
Samsung account
Enter your email address and password, and then tap
If you forget your account information, tap
account information when you enter the required information.
If you want to verity your Samsung account password via your biometric data, such as
fingerprints, tap
. Refer to Samsung Pass for more information.
Pass
Read and agree to the terms and conditions and tap
Tap
DONE
Settings
to finish registering your Samsung account.
app and tap
→
SIGN IN
Verify identity with biometrics instead of password using Samsung
Cloud and accounts
.
Find ID
or
NEXT
→
Accounts
SIGN IN
Reset password
.
.
→
Add account
. You can find your
Removing your Samsung account
.
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
REMOVE
Settings
, enter your Samsung account password, and then tap
app and tap
→ →
Remove account
Cloud and accounts
.
→
Accounts
.
CONFIRM
.
27
Basics
Transferring data from your previous device
You can restore your data, such as images, contacts, messages, and apps from Samsung
Cloud. You can also copy them from your previous device via Smart Switch.
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Smart Switch
Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the
Settings
download it from
app and tap
Galaxy Apps
Cloud and accounts
or
Play Store
→
Smart Switch
.
. If you do not have the app,
Transferring data from a mobile device
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
28
Basics
On the previous device, launch Smart Switch.
1
If you do not have the app, download it from
On your device, launch the
2
Place the devices near each other.
3
On the previous device, tap
4
On your device, tap
5
Follow the on-screen instructions to transfer data from your previous device.
6
WIRELESS
Settings
WIRELESS
→
app and tap
RECEIVE
→
Galaxy Apps
Cloud and accounts
SEND
.
and select the previous device type.
or
Play Store
Transferring data using external storage
Transfer data using external storage, such as a microSD card.
Transfer data from your previous device to external storage.
1
.
→
Smart Switch
.
Insert or connect the external storage device to your device.
2
On your device, launch the
3
→
EXTERNAL STORAGE
Follow the on-screen instructions to transfer data from external storage.
4
Settings
→
RESTORE
app and tap
.
Cloud and accounts
→
Smart Switch
29
Basics
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
1
On the computer, launch Smart Switch.
2
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
Connect your previous device to the computer using the device’s USB cable.
3
On the computer, follow the on-screen instructions to back up data from the device.
4
Then, disconnect your previous device from the computer.
Connect your device to the computer using the USB cable.
5
On the computer, follow the on-screen instructions to transfer data to your device.
6
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app. For example, if you import memos and your device does not
have the Memo app, you can view the memos in the
30
Samsung Notes
app.
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